Logicbroker Reviews & Product Details

The software worked well, however stay away from them! Review collected by and hosted on G2.com.

I had a contract issue with Logicbroker. Our contract was expiring on June 30, and I reached out approximately 55 days before the expiration. They denied my request, saying I needed to inform them at least 60 days prior. They weren't willing to negotiate a reasonable buyout or any alternative options. It felt like they were saying 'too bad, we got you!.' Additionally, they never sent any warning about the contract expiring or that we needed to contact them if wanting to cancel. This lack of flexibility and communication was deceiving in our opinion. We were actually losing money on the system with the retailers we had in place, which is why we were requesting the cancellation, and were also willing to settle with a buyout of some sort, but they basically said too bad, your stuck! Review collected by and hosted on G2.com.

I like how Logicbroker is seamless and allows companies to connect in a more productive style. From my research, the revenue growth Logicbroker influences is tremendous to various companies. I appreciate how the website shows real success stories as well. Review collected by and hosted on G2.com.

There really are no visible downsides in my experience with Logicbroker. Review collected by and hosted on G2.com.

Logicbroker is very user friendly and can be accessed by anyone who is looking to start up a business or even get help maintaining a currently running business. Would highly recommend. Review collected by and hosted on G2.com.

There is not much to dislike about this website! Review collected by and hosted on G2.com.

The ability to view the orders during each step of the process. The platform works so well with our EDI, and it is SO FAST. The second I send an inventory update, Logicbroker has it feeding right into the site. Review collected by and hosted on G2.com.

Sometimes, I dont love the amount of notification emails I get. I'm sure there is a way to change that in the settings. Review collected by and hosted on G2.com.

Full drop ship lifecycle support from catalog + inventory transmission to PO transmission thru vendor acknowledgment, ASN and invoice responses. We love the support for diverse protocols in one platform (ie: cXML, EDI, JSON, CSV) and numerous integration options including API, FTP, VAN and Portal. Gives us maximum flexibility for us to meet our suppliers where they are. Also very strong managed services for onboarding and testing with suppliers. Review collected by and hosted on G2.com.

Nothing major to report here. Has been a good investment and positive experience. Review collected by and hosted on G2.com.

The implementation team was able to work through the specifications that were set out for them, despite running into a number of challenges. Part of why this is even considered a plus, is that I believe that their sales team oversold their current capabilities. Review collected by and hosted on G2.com.

We were over promised on the system's capabilities, and when their customer support team and sales team are confronted with the gaps / limitations in functionality, they fall back to their favorite phrase "it is, what it is." Review collected by and hosted on G2.com.

Able to view raw EDI files to troubleshoot mapping issues ourselves. Friendly user interface and easy to navigate. It does have a basic knowledge base for beginners. Review collected by and hosted on G2.com.

Cross-reference (Shipment Options) mapping has limited capabilities; Logicbroker uses one mapping table for all their clients. The support and sales team overpromised everything but were unable to deliver. Support has no SLA and not knowledgeable, while the management team refused to answer questions. We asked how to make orange juice, and they taught us where to buy oranges. When you need help, they will always scope an SOW. Review collected by and hosted on G2.com.

If you don't have EDI capabilities in house, then partnering with a service like LogicBroker is no brainer. They are quick, easy to work with, and the cost is well worth the time and effort saved. Review collected by and hosted on G2.com.

The EDI integrations we have with them work well - we have not run into any major issues yet Review collected by and hosted on G2.com.

the user interface and how easy it is to upload products Review collected by and hosted on G2.com.

No chat support or call support. email is fine, but there are times I need immediate support. Review collected by and hosted on G2.com.

The ease of the platform is the best part, to recognize an order fulfill and invoice its been fast to grasp and teach the team. Review collected by and hosted on G2.com.

I would give logicbroker a 10 if it wasn't for the reporting. Every other platform used for business analytics from Google to Facebook can be pulled by KPI by month. On LB I have to take a class, read up just on how to create and pull reports. It should be as intuitive as the shipping. I very very much dislike the reporting and it makes it difficult to verify and communicate with my partners. I would like to see sales by month, units, and amount to invoice by month as a drop down options. Review collected by and hosted on G2.com.