--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 618 scale: '5' date_modified: '2026-07-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Five9 Intelligent Cloud Contact Center Platform Reviews **Vendor:** Five9 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 618 ## About Five9 Intelligent Cloud Contact Center Platform Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ## Five9 Intelligent Cloud Contact Center Platform Pros & Cons **What users like:** - Users value the **ease of use** of Five9, highlighting its intuitive interface and seamless integrations. (118 reviews) - Users appreciate the **responsive and helpful customer support** from Five9, ensuring their concerns are prioritized and addressed promptly. (85 reviews) - Users praise the **excellent customer support** of Five9, highlighting responsiveness and prioritization of their concerns. (85 reviews) - Users praise the **excellent support and user-friendly interface** of Five9, enabling seamless integrations and efficient implementation. (76 reviews) - Users find the **efficiency** of Five9 enhances workflow, making processes quick and streamlining report generation. (62 reviews) - Easy Setup (56 reviews) - Users appreciate the **easy implementation and monitoring tools** of Five9, enhancing their call center management experience. (51 reviews) - Users love the **easy integrations** with various functions, making Five9 a seamless solution for everyday outreach. (50 reviews) - Intuitive (47 reviews) - Users appreciate the **easy integration with Salesforce** , enhancing usability and ensuring seamless activity logging. (45 reviews) **What users dislike:** - Users report **call issues** due to weak email reporting and slow SMS features, complicating the contact center experience. (43 reviews) - Users find the platform's **complexity** challenging due to an outdated UI and a steep learning curve for effective use. (35 reviews) - Users note a **lack of customization and missing features** , making the Five9 experience less intuitive and effective. (35 reviews) - Users frequently experience **technical issues** like dropped calls and system glitches that disrupt their workflow. (30 reviews) - Users often experience **poor customer support** , with slow response times and miscommunication impacting their overall experience. (29 reviews) - Limited Features (24 reviews) - Inadequate Reporting (22 reviews) - Learning Curve (22 reviews) - Limited Customization (22 reviews) - Connection Issues (21 reviews) ## Five9 Intelligent Cloud Contact Center Platform Reviews ### 1. Five9 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is very user-friendly in my experience. I use it every day during work, and it hasn't presented any issues. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I haven't noticed any downsides to Five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 has helped me solve problems or questions in the past. ### 2. Great Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The streamline process of login in, switching status and login off. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Have not found any downside of using Five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** A record of missed calls, voice message management and call backs, calls records and notes ### 3. Easy to use voice application for your Salesforce instance. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Ease of use and installation as well as customer support. Integration with Salesforce was simple. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Initial user setup can be tedious, but allows for granular control. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Ability to contact prospective and current students. ### 4. Five9 usage review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 offers options for various phone numbers which comes in handy when internal phone connections may be disconnected **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Calls dropped during transfer to an agent **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Problem od dropped calls during transfer to agent ### 5. Pleasure working with Unity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five 9 is focused on customer satisfaction. No stone will be unturned to find a proper solution for our clients **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Five9 is working very well in places we have it installed **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** e-mails handling, chat, voice .. ### 6. Excellent platform, very customizable, customer support is A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Solutions Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Ease of management and Implementation, the features and functionality. Customer Support is excellent **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** there are still some feature requests that should/need to be completed. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** solving for our customer - Better experience, Better customer service, Better reporting, just a better solution than what they had prior. I'm not familar with Genesys or Nice so I'm not sure how Five9 compars to those. I can't imagine those are much better. ### 7. Easy to setup and integrate with cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The communication from Five9's team is really fast and clear. Our IT team has worked with theirs to solve complicated issues very efficiently. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** For some tourbleshootings, it would be nice to include a FAQ page so we can directly look at it first. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It saves tremendous of time on live chat with clients. All the built-in intelligence and automation are what we need exactly. ### 8. Five9 Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Dominic D. | Five9 Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 fits our companies needs for a call center **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Our customer success manager, Erin Parker has not been helpful at all. This is the 2nd customer success manager that we've been assigned that has been no help. All others have been great. I'm hoping that the new account director assigned will be great. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Ease of use for our call center ### 9. Five9 is a leading CCaaS suite, a comprehensive solution with exceptional teams and approach. **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer M. | Vice President Operations and Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 stands out as a truly comprehensive, capable solution, set apart by their unique approach, exceptional teams, and deep understanding of contact center operations and customer needs. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing major. But there's a need to continue update existing tools and features as you're looking to expand new AI tools and functionalities. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It's allowing our company to effectively and easily communicate with its customers and clients to support the business. ### 10. The App is so easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Brigit D. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Remote work flexibility. andThe intelligent automation **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Really there is nothing to dislike its great. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Faster Response times,Personalized service and seamless comminication across channels lead to higher customer satisfactions. ### 11. G2 REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** SHAKIRA G. | ENROLL AGENT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** WHAT I LIKE ABOUT FIVE 9 IS HOW EASY IT IS TO USE **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** NOTHING I LOVE IT ITS NOTHING I DISLIKE. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** FIVE9 SOLVES HOW I WORK EACH DAY HOW I RECEIVE CALL AND DIAL OUT ### 12. Best in Class!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The most helpful feature and what I like best is the support. There support staff is extremely helpful and knowledgeable. I can always count of them to provide top notch support!!! Additionally, I love the flexibility of the reporting capabalities that come standard with the system. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** If there was something that I do not like is that the features available with the WFA are not built into the standard functionality. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is bring automation to our center. Currently our agents are manually dialing which is preventing us from being as productive and effective as we would like. Bringing Five9 onboard will significantly improve our dialing capacity and improve our performance 10 fold. ### 13. part of their contract includes technical account management, which is a wonderful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lonny C. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The support that comes with large contracts. The fail over is nearly seamless. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** VoIP. Agent your home is prepared for clutter and bandwidth **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Becoming an all in one contact center solution and reporting tool. ### 14. EASY TO NAVIGATE **Rating:** 5.0/5.0 stars **Reviewed by:** roy b. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I love best is that it is integrated with Salesforce and it's user friendly. Logging in is quick and easy. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I hope it could integrate all of the previous interaction so we could speed dial. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It automatically dials and there is no delay. ### 15. Lack of new and basic functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Fabio Kendi F. | Solution Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Resilience of 99,999%. Salesforce integration. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Lack of functionality on digital enviroment. Pour supervisor. Studio 7 out of date related a AI generative. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Offer a "high level quality" CCaaS that is well positioned in the gartner. ### 16. I just setup the accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Set up individual departments to field service calls. Great Customer Support. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are almost too many features to setup. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Separate departments and product calls ### 17. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Donations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Customer Service very helpful and patient, find a resolution to the problem. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Takes a few minutes to get a case started. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Disconnecting calls and system stating call that did not ring, having to restart station. They diagnosed problem and stayed on with myself and internet provider until fixed. ### 18. Five9 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Hermie A. | Cybersecurity Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy to use and integrate with other tools. Great for everyday use! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Disposition is a bit inefficient, some advisors are stuck when it stops working. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** How leads are integrated which makes it possible to contact them. ### 19. Wonderful Conversation **Rating:** 4.0/5.0 stars **Reviewed by:** Paolo M. | Admission Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Connecting with our client made so much easier **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** having static sound from time to time and filtering leads **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** list of the number of calls and the deatils of it, much easier to track number of calls everyday (KPI) ### 20. Memorable **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Recruiting Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The campaign features like email and sms capabilities. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some of the system issues agents experience with the application sometimes. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Adding/saving notes to campaign records is beneficial because it allows team members to see where another agent has left off with a contact record in realtime. ### 21. I had a really good experience using Five9. Never faced a downtime. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** When there is any issue, the team focuses to resolve the issue with minimal down time. Transparent communication and provides contniues updates about the latest versions. Team has very knowledgable resources. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Very few AI leveraged functionalities and not so friendly UI. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 helped in setting up the call center environment and helped us in understanding and building strategies around the reasons why consumers are contacting. ### 22. Experience the good app **Rating:** 5.0/5.0 stars **Reviewed by:** Edison V. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The UI used in the Five9 is awesome and fantastic **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It takes bit time to load for the first time. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** There was a issue with Java version installled Now resolved ### 23. Efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Myra C. | Sr. Benefits Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the ease of use and the timely customer service resolutions. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Five9 is very efficient. Sometimes the system drops but the could be our internal network. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It allows you to track length of call and reporting on customer service metrics. ### 24. The platform is awkward/cumbersome to use. **Rating:** 1.5/5.0 stars **Reviewed by:** Daron S. | Independent agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Lots of ways to disposition agent's work **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Plan cards are not detailed enough. Not enough information. Requires pulling up Summary of Benefits. There's no doctor or medication search available. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Currently, none ### 25. Five9 - Softphone **Rating:** 5.0/5.0 stars **Reviewed by:** Lou V. | Admission Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is a user-friendly app that is integrated to one of our tools making our job simple and easy. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It takes time for it load during the start up. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It makes it easier for us to connect to the clients and as a result, the more productive we are in closing sale. ### 26. Positive and quick **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Very helpful support desk and team. Quick and able to assist. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not applicable. Haven't experienced any circumstances to for a negative opinion. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five 9 support was able to assist and walk me through a systemwide upgrade of Community and easily able to understand and solve user issues. ### 27. Five9 Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The program is easy to use, our teams like it. The phone and chat features work inside of our CRM, allowing for notes to be shared. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We have had a really hard time getting a reliable account manager. As a long time customer I wouldn't think it would be that hard to have a good account manager. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It is helping us streamline the way customers reach us. ### 28. It's been a solid reliable product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** the uncomplicated and simple system set up. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The call out feature is a bit unfriendly **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** it's really simple and easy to use and I can track the number of calls I take/ ### 29. Not Bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Calls go through and are clear most of the time. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Compatibility issues with wireless headsets. Data center keeps moving. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** A softphone solution for my company ### 30. client of over 10 years **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** simpilicity of use and integration with other systems **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Technical support can get too long at times to diagnose the problem. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** not too many at this time ### 31. Great Tool For Calls And Awesome Data For Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Arthur L. | Senior BI Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The amount of data you can get on all the calls to create actionable insights to improve the service **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** API documentation is not very clear to build reporting. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Having a contact center integrated and providing data for a comprehensive reporting that allows the company to improve contact with the customer. ### 32. Score **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** summary record keeping over all good systems **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Out of queue score when outbound.calls or dispatch is needed **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Records ### 33. Five9 is a tool used for communication with potential clients **Rating:** 5.0/5.0 stars **Reviewed by:** Erlyn R. | Intake Specalist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Once internet is good it is fast and easy to navigate **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes its slow and sluggish and not showing other features. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It helps to communicate with the customer. ### 34. Have always found the support staff to be expedient and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin N. | Medicare Sales Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** accuracy in reporting time and states of use **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** delays in logging into it daily in the morning **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Accurate tracking of phone usage ### 35. Great Strategic Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The service is top notch. Whenever we raise a concern, it is always addressed with priority. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** With the switch to splitting our account manager to two people has actually made it harder to figure out who to reach out to. I imagine that they are stretched thin so I understand however the response times are more more delayed now with the switch. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Providing us with an omni-channel solution. ### 36. Great system **Rating:** 4.0/5.0 stars **Reviewed by:** Adrianna W. | Manager, CE, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The reporting is plentiful and the ability to customize specific reporting to meet operational needs **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Working with the sales team, there have been some challenges with turnover and getting all the correct information revealed during discussions surrounding new initiatives **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Reporting is now streamlined ### 37. Well Known CCaaS available in the Market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** A good option for call/contact centre, to reach the cutomer and handle all calls from a single platform. Excellent thing is that its pure cloud based solution just to allow some URL's from environment to reach the five9 cloud, that it you are go to make calls. e911 integration with five9 **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It took so much time to get configured, and need some improovements for support. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** No appliance management ( UCCX and other hardware ) needed as its a cloud based solution. Soft application is there on the user system to make and handle calls with out any hassels. recording feature for further investigation and improovement, is best we used. Cost effective as compare to legacy kind of slutions. ### 38. Very supportive and willing to assist. **Rating:** 4.0/5.0 stars **Reviewed by:** Todd M. | Associate Director, Platform Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The team that I work with is very supportive and willing to assist when issues arise. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Could provide more strategic direction related to advancements in the current setup. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** *Virtual call center functionality *SMS functionality *Call recording functionality *IVR functionality *Reporting Five9 is the backbone for the Patient Engagement contact strategy. ### 39. Reliable and consistent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The platform is reliable. Its feature rich and offers enhancements to aid in optimal call center operations. The account team is top notch! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Technical Support are at times less than helpful. The sense of urgency is lost on them. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** None ### 40. Been using Five9 for 3 years now. Best Platform out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** quality of service is great. Product Features are nice. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The cost of the licenses is a bit high. Especially for the CNAM labeling. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Queing up calls to receive in an ordely fashion ### 41. Five9 Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Brittani A. | Agency Services Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like how Five9 allows the ability to track the amount of incoming and outgoing calls for my team. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I don't have any complaints about Five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Tracking the amount of calls that come in and out of our department. ### 42. Best Cloud Contact Center Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 enables contact center to efficiently handle Inbound and Outbound interactions with costumer. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are few limitations but Five9 team is always looking for feedback to improve **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 give our business the hability to increase our sales by automatically dialing our possible clients. ### 43. Five9 is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Most of the time it's quick and easy to use. Makes using a digital phone easy and the customer support has been helpful. We use Five9 daily and it offers all the features we need to be successful. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes the system doesn't want to load. But when it works, it works great **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I've had connection issues at time and Five9 support has been wonderful to deal with and quick to resolve ### 44. Reliable contact center platform with modern features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is wonderful contact center solution, with many options to build a customized solution rather than being forced into a complex, overpriced product. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Support can be a little lackluster at times, often needing to escalate to account manager rather than standard support paths. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Cloud based contact center solution, eliminating the need to host our own resources. ### 45. Quite user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I use five9 everyday. I like the ease of use, being able to do conference calls. Customer support has quick response **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** when doing conference calls, cannot switch to one caller to another. You can just add the person but cannot mute one of them **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Just making and receiving call ### 46. Five9 Contact center is good but it needs improvements . The integrated products have issues **Rating:** 3.5/5.0 stars **Reviewed by:** Asaad A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** easy to build and implement a call center **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** a lot of manual work. Customer support need more experts **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** it minimize the number of calls to transfer to agent by using IVA ### 47. A super user Friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I'm using Five9 adapter. Five9 is super easy to navigate, dial and transfer. Internet or mbps needed a bit light to run the tool. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I wanted to see how many of us are being online. I navigate the adapter further and I couldn't see it. Not sure if I'm missing something. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** In five9 l, you don't have to manually call leads. This benefits me to save time and focus on other tasks while waiting for a call. ### 48. It has been very good with Five9, lots of support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The resources they have and how they try to support with solutions, not just upsell. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The support team with Clearview Dashboards. Everything takes a long time or is miscommunicated. We have had to bring in our Five9 TAM to try and clean it up. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Handling all of our communication and contact center needs via phone. ### 49. Not the most efficient platform **Rating:** 0.0/5.0 stars **Reviewed by:** Eduardo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Technical support has been beneficial in solving some of the issues their platform has **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Implementation: The platform was launched in December 2022. Seven months later, we are still working with the implementation team to have some of the "out of the box" features working. Since we moved to Five9 we have been receiving more "static" or Ghost" calls Not able to queue up texts for after-hours and instead presents a callback option that lacks of information to at least know why I'm calling people back! It does not have a user-friendly interface for setting up call transferring for multiple branches When having meetings with the implementation team, they will push to have things their way rather than what your business needs **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Rather than having benefits, we are encountering more frustration ### 50. Great platform for seamlessly calling **Rating:** 5.0/5.0 stars **Reviewed by:** Ronak J. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** UI can be better. Adaptabbility can be challenging **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It helps the organisation to reach out to its customers. ## Five9 Intelligent Cloud Contact Center Platform Discussions - [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) - 1 comment, 1 upvote - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) - 1 comment - [View Five9 Intelligent Cloud Contact Center Platform pricing details and edition comparison](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+13%3A50%3A59+-0500&secure%5Bsession_id%5D=a424c057-371f-4c7d-81da-01aaedc140da&secure%5Btoken%5D=42878136ede5889eec1a93c25b9d2963dc93e57c4dce8764be988724bc4f3c14&format=llm_user) ## Five9 Intelligent Cloud Contact Center Platform Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) - [CrestGPT](https://www.g2.com/products/crestgpt/reviews) - [Lead Perfection](https://www.g2.com/products/lead-perfection/reviews) - [Maple CRM](https://www.g2.com/products/maple-crm/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [Reach](https://www.g2.com/products/encoura-reach/reviews) - [Reach Reporting](https://www.g2.com/products/reach-reporting/reviews) - [Sagent Data Flow](https://www.g2.com/products/sagent-data-flow/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Smart Connector for SAP C/4HANA](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) ## Five9 Intelligent Cloud Contact Center Platform Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Reporting** - Reports & Analytics - Data Transfer Tools **Management** - Scrubbing - Blocking - Campaign Management - Screening **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Task Execution - Problem Solving **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Lifecycle Management** - Lifecycle Automation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access Control and Security** - Pole-based Access Control (RBAC) **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Collaboration and Communication ** - Model Sharing and Reuse **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation **Autonomy** - Adaptive Responses - Task Execution - Problem Solving ## Top Five9 Intelligent Cloud Contact Center Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 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