AvidXchange Reviews & Product Details

I like that AvidXchange syncs seamlessly with our MIP accounting software and automatically updates if we make any changes to the GL codes or vendors. It's really helpful during audit seasons because I can get invoice copies with dated timestamps of approvals quickly, which saves time and ensures compliance with our federal and state grants. I also appreciate the ability to work remotely, as it allows our team to coordinate and process invoices timely even when we're not in the office. The PDF and timestamp approval features are standout functions for me. Setting up AvidXchange was straightforward, and the implementation team was great, making the process seamless and timely. Review collected by and hosted on G2.com.

I think the reporting function could be a little more user-friendly. Some of the reports are a little hard to figure out what they're going to generate. I think just a more user-friendly interface with some easier parameters to get the reports that we require would be great. Review collected by and hosted on G2.com.

I really like how AvidXchange removes manual processes and streamlines the approval process for me. It's great that it directly pulls new GL accounts and codes from NetSuite and remembers prior coding, making it easy to manage. The integration with NetSuite is seamless and it's very simple to use, which is fantastic, especially since it's accessible even to those who don't have much tech experience. The initial setup was very simple, which was a big plus. Review collected by and hosted on G2.com.

They could add some AI features, like giving a suggested memo for the invoice. Review collected by and hosted on G2.com.

I love that everyone in the organization can login and search for invoices and payment statuses. AvidXchange also has a great reporting section! All reports can be customized based on the user's preference. Review collected by and hosted on G2.com.

A lot of invoices get stuck in the ship-to-research queue, which creates more work for the users. However, there have been improvements made and now more invoices are going directly to the appropriate workflows. Review collected by and hosted on G2.com.

We’ve been using AvidXchange for over 10 years, and it has become an integral part of our daily operations. The initial implementation process was smooth, and the system has remained consistently reliable ever since.

One of the things we appreciate most is how easy it is to process vendor payments—it’s straightforward, efficient, and integrates seamlessly with our core HOA management software, Vantaca. The ability to quickly void checks or issue stop payments when necessary is also a major plus, helping us stay responsive and in control when issues arise.

We use AvidXchange almost every day, and it continues to meet our needs the vast majority of the time. It’s a solid, dependable solution that supports both the scale and pace of our business.

We also find the price to be very reasonable. Review collected by and hosted on G2.com.

While AvidXchange has been a reliable solution overall, there are a few areas where improvements could be made. The user interface—particularly the interchange—could benefit from updates to make navigation and check searches more intuitive and efficient. It can feel a bit clunky, though we’ve adapted to it over time.

Additionally, some of our experiences with customer support have been less than ideal. In certain instances, support representatives have attempted to shift responsibilities back to us, even when the issue clearly falls within their scope. Stronger ownership and clearer communication from the support team would improve the overall experience.

As of late we have had some frustrating customer service experiences related to lost and missing checks. It's a basic situation but seems to take a long time to resolve without incurring annoying charges. Review collected by and hosted on G2.com.

I can't imagine doing my job without it. We process about 500-1,000 invoices per month and this software makes it so easy. Vendors email invoices to an email address which puts them right into Avid, an indexing group sends to our pre set-up workflows making invoice approving so easy. Review collected by and hosted on G2.com.

2 things: customer service is not always great for our vendors which means I have to step in to handle any payment issues, or vendor set-up, etc. and there are times of the month (for instance around Avid's system update time) where the system is very glitchy or down completely for a short time period. Review collected by and hosted on G2.com.

I appreciate AvidXchange for its simplicity and ease of use, which is particularly great for our older clientele who may not be tech-savvy. The straightforward approval and rejection process reduces the likelihood of errors. I also find AvidXchange to be consistent and dependable, ensuring that when my staff uses it, they know the process will go through smoothly, and notifications will be sent out daily. Additionally, the customer support is excellent; when I run into an issue or have a question, they provide quick and effective communication. Review collected by and hosted on G2.com.

Sometimes the improvements made by AvidXchange when working with our software, Vantaca, aren't fully thought out. The developers often solve problems without considering all the day-to-day tasks and scenarios that occur, leading to issues. They only seem to grasp certain aspects of the process, missing the in-between steps that can cause problems when an update is released. We sometimes encounter conversion issues or problems when trying to void a check that don't work as expected due to these enhancements. It would be helpful if they worked more closely with clients and perhaps released a beta version of updates before making significant changes that impact our business. Review collected by and hosted on G2.com.

I like being able to easily track where an invoice is in the process and research it when questions come up. It helps keep our AP team organized and makes managing a large volume of invoices much easier. I appreciate the organized and efficient AP workflow that AvidXchange supports, maintaining visibility into invoice status, and making our AP process more organized and manageable. Also, the initial setup was very easy from what I heard. Review collected by and hosted on G2.com.

One thing I would like to see improved is the 7-year limit on invoice visibility. I would prefer invoices to remain accessible for 10-12 years, especially for historical research. When we have legal issues or audit requests, not being able to see the vendor's invoices is very difficult and has caused delays and not a great support when needed. Review collected by and hosted on G2.com.

What I like best about AvidXchange is the visibility and organization it provides throughout the invoice process. Managing a high volume of invoices across multiple properties requires us to be able to quickly see where an invoice is in the workflow, who it is waiting on, and what action is needed. Review collected by and hosted on G2.com.

One of the biggest challenges with AvidXchange is that certain processes can require more manual intervention than expected. Invoice exceptions, duplicates, coding issues, and workflow problems can take additional time to research and correct. Review collected by and hosted on G2.com.

I have been using AvidXchange since Covid. This was to allow people who had to work from home to still be able to view their invoices and approve them. What I really like about Avid, is the time it saves and the paper it saves. I don't have to print every invoice and physically walk it to the person to approve it. It also cuts down on losing a printed copy of the invoice. I also really like that the whole history is right there. You can see when it was scanned in, when it was coded, when it was sent to what approver in the approval process. Two years ago we lost our whole facility in a hurricane in the mountains. Because we had Avid, we were able to have all of our backup invoices that we would have lost if they were on paper. When we intergraded, it was a very smooth process. Our team was amazing! When we switched to Avid Complete a year ago, our team then went above and beyond what I expected of them. Their response is fast, we have a rep that I can reach out to if I'm not getting answers. And the cost is great for a non-profit like us. Once you send an invoice in, it shows up in the que quickly! Review collected by and hosted on G2.com.

I don't have many problems with the program itself. Review collected by and hosted on G2.com.

As a small business, we cannot afford a fancy ERP software system. AvidXchange is easy to use and build to support our accounts payable function, which is integrated with our fixed assets accounting subledger. We have experienced great reliability for uptime of AvidXchange and it has allowed us to save time and effort compared to doing manual expense reports and invoice processing. Review collected by and hosted on G2.com.

It would be a great enhancement to have more no or low code capabilities to customize the AvidXchange platform, related workflows, and customizable user dashboards. Review collected by and hosted on G2.com.