AvidXchange Reviews & Product Details

AvidXchange Overview

What is AvidXchange?

AvidXchange's complete solution is comprised of three main applications: purchase order application, invoice application, and payment application. These applications are supported by several service teams to enable our users to have a very supported software experience. Purchase Order Application AvidXchange’s Purchase Order Application enables you to automate your company’s purchase order process and control costs by preventing unwanted purchases. You begin your AP process by entering a requisition into the Invoice Application for the goods and/or services vendors require. That requisition is then sent into a workflow for approval. Once the requisition has the appropriate approvals, it becomes a purchase order and is sent to your vendor for fulfillment. After those goods and/or services have been rendered, the vendor will invoice you. When the invoice enters into the AvidBill Service, the purchase order is associated to the invoice using the original purchase order number, vendor, and amount that was established at the beginning of the process. The purchase order and all of the individual line items and coding have now “flipped” to the invoice. Invoice Application AvidXchange’s Invoice Application is a web-based paperless invoice management system designed to automate the way companies manage accounts payable documents. The Invoice Application provides finance executives and AP managers with enforceable controls, powerful reporting, and added “visibility” to all documents in their organization. AvidXchange Invoice mirrors your existing invoice approval process. Paper invoices are either scanned into an electronic format, or electronically submitted directly into the Invoice Application – either through direct data-import or through the Vendor Portal. Invoices are automatically coded, assigned to the appropriate workflow, and routed electronically for approval. Once fully approved, invoices flow directly into your accounting system for payment processing. Payment Application AvidXchange’s goal is to enable you to facilitate 100% of your vendor payments. Every company is unique and has a variety of vendor relationships, and our mission is to empower you with robust options to pay your vendors with best-in-class methods for paper checks and electronic payment methods. AvidXchange’s full-service payment offerings are available using AvidPay, AvidXchange’s bill payment service. When you select payments in AvidPay to be paid, they are then sent over to the AvidPay Network. The AvidPay Network is the network through which your vendors get paid. The AvidPay Network optimizes the electronic payment mix, with an average electronic adoption of 45%. For vendors that you would like to pay in-house, Create-A-Check is available as a self-managed payment option. You manage your vendor data and can facilitate payments via MICR check, ACH/EFT, and wire transfers in-house using the Create-A-Check software. 5 Key Benefits of Automating with AvidXchange: 1. Reduce Processing Costs - Automating reduces processing costs by 60%, or more. How? By eliminating the hard costs associated with paper invoices and checks, such as postage and check stock, as well as eliminating the soft costs associated with manual processes, such as data entry. 2. Create Processes that Scale for Growth - By eliminating the paper from your accounts payable processes, you also remove the manual tasks that are associated with them. Therefore, in an automated environment your company will be able to add invoice and payment volume without having to add headcount to handle labor-intensive functions. 3. Improve Control & Visibility - Automating payables gives your company 24/7 visibility into the status of invoice and payments from anywhere you have an internet connection. Additionally, we configure your workflows to mimic your current approval processes, so that you maintain all of the business rules you have in place today coupled with an electronic audit trail for an additional level of accountability. 4. Implementation in 45 Days or Less - We have a three-step process that we’ve developed over 16 years of helping to get customers up and running on our software. Every customer gets a dedicated implementation specialist that walks them through the three steps: data collection, configuration, and testing. 5. Service Teams to Support Your Experience - From the moment that you decide to become an AvidXchange customer, we have service teams in place to support you. During implementation, you have a designated implementation specialist to help you get up and running on our software, and after you’re implemented you get an account manager to help with any questions you may have along the way while you use the software. Additionally, we have a support team that has a 15-minute response rate based in Charlotte, NC. If you use our payment service, then you also are aided by our vendor enablement team and payment services team to maintain vendor data and optimize electronic payment conversion.

AvidXchange Details
Languages Supported
English
Product Description

AvidXchange provides end-to-end automated bill payment solutions for your company.

How do you position yourself against your competitors?

AvidXchange offers a great blend of software and services. Our biggest competitive advantage is our people. What do we mean by that? Well, we have several different service teams that offer a very supported experience for our software users. We have an implementation team that gets our customers up and running in 45 days, or less. Over the last 19 years we've developed a three-phased onboarding experience that works, and ensures our customers can use our software to its fullest potential. A lot of competitors take in excess of 120 days to get companies up and running on their solutions. A main driver for the lengthier implementation time is lack of integration to accounting systems. AvidXchange has more than 100 integrations, which makes it really easy for us to get customers up and running because we've likely already built the integration.


Seller Details
Seller
AvidXchange
Company Website
Year Founded
2000
HQ Location
Charlotte, NC
LinkedIn® Page
www.linkedin.com
1,148 employees on LinkedIn®

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AvidXchange Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

AvidXchange simplifies paying vendors. We have the invoices from vendors sent directly to AvidXchange. The bills are then scanned in and allocated to the right account or property. It makes things a lot easier for the accounting team. Review collected by and hosted on G2.com.

What do you dislike?

I do wish you could scan in more than one invoice at a time, but they all need to be separate pdfs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is useful to send a letter out to all vendors letting them know of the switch and the way to send in invoices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AvidXchange is helping with managing and paying invoices. We have a lot of properties and we do not have the time to scan in each invoice or allocate them individually. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Generates an ACH file that is sent to bank directly, so there is no worry about being altered on the way. Also it generates a positive pay file which helps with the check validation at the bank. Once the banking is set-up within AvidXchange, everything works very smooth. Another great feature is the ACH email invite that can be sent from AvidXchange to the vendor. This sends a link to the vendor and they are able to enter their banking directly in our Netsuite instance. This is a great feature now when we try to have most vendors signed up for ACH. Review collected by and hosted on G2.com.

What do you dislike?

It would be really helpful if we would be able to automatically transmit multiple ACH files to the bank. Currently only one subsidiary is automatically sent. For the others the files are downloaded and are manually pushed to the bank. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main problem solving for us is the positive pay file and the automatic transmission of the ACH file. It also works very well for check printing. We are able to print checks for multiple subsidiaries and in multiple currencies. The integration from Netsuite to AvidXchange is flawless and works very well. The two systems communicate very well and work as one. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love the paperless aspect. I love how quick the approval process is. Review collected by and hosted on G2.com.

What do you dislike?

So far I don't dislike anything. It's a great program. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I tell all my accounting friends to look in to this accounting software. It saves time, paper and the headache of tracking things down. Everything is at your fingertips. During COVID this program made it possible to work from home. I don't what we would have done if we didn't have this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are completely 95% paperless in our accounting department. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability for our vendors to send their invoices to our personalized email address Review collected by and hosted on G2.com.

What do you dislike?

The few but not often crashes that I've been experiencing Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a software that'll meet your company AP need then this is it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems I am solving with AvidXChange is the ability to detect duplicate invoices. I realized a lot of our vendors were sending invoices they've already sent and AvidXChange was catching them all! Review collected by and hosted on G2.com.

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Sourcing and Payable Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

All the automated process that comes with an all in one A/P invoice and payment system from paperless invoices, indexing, coding, approval workflows, payment processing and reconciliation. AvidxChange has allow for our A/P department to work smarter and not harder. The automated workflow, allow us to set up both standard and conditional workflows that help to place accountability for approval process in place. AvidxChange also integrates easily with our Accounting software with minimal to no errors. Review collected by and hosted on G2.com.

What do you dislike?

The limit for unique customization base on company needs. It would be nice to have more options on adding additional fields or hide certain features that our company does not need, lack of notification when payments are delayed due to vcc payments being converted to checks and indexing problems that can be easily fix by thinking a little "outside of the box." Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are open for the next level of A/P processing and ready to adopt automation, AvidxChange will be an incentive to your company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our Accounts Payable department has been able to transformed into a completely paperless A/P process for document management. To be able to have access to every information you need regarding an invoice in one place has been such a saving grace. The automated workflow has help tremendously in placing accountability for timely approvals and auditing purposes. It has also allow for multiple departments and users to have access to invoice/payment inquiries, allowing Accounting to work more efficiently. The ability to have access to invoice approvals and inquiries from both remote and mobile access has helped tremendously in speeding up the approval process and submitting payments in a timely manner. Partnering with Avid and seeing how many our Suppliers are paid by VCC method has help us in payment turnaround time, postage cost and at the same also providing incentives to our company for monthly rebates to offset service cost. Our supplier are also able to have their own access to payment inquires and different payment method that will meet their personal needs. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The new process of uploading and approving through the computer has been awesome. The process has made completing my work easier and more effectively. Also, shown me all that possibilities out to improve the work process. I do like being able to download the invoices when needed. Search all areas across the board and being able to categorize the invoices in different areas. Review collected by and hosted on G2.com.

What do you dislike?

The limits that the account number function seems to have is what stops the best possibilities for the company. Or our company, I should say. After recently speaking with the company I had thought the explanation of the better process would help, but I don't feel like it changed much. I think that their is another easier way to go about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Helped a lot with the invoicing process and seems to be developing in the right direction. Give it a try. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Faster approving time. Less in-office paper handling. The over all dynamic of the process is great. Not having to handle as much paperwork in the office has helped out team work more efficiently and be able to move on to other work. I have found that it is a great deal to get done all around and that the AvidXhange process has really helped with it in our office. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The interface is online and easily accessible. The layout is easy to see and understand quickly. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that you MUST use a .pdf via email to submit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to manage a large number of telecom vendors that have fairly volatile monthly billings and we are able to keep them organized and paid on time. Review collected by and hosted on G2.com.

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Senior Programmer/Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

AvidXchange interfaces with our accounting software (Yardi) and we easily transfer invoices, vendors and payments from Avid to Yardi (and back again). AvidXchange now processes payments, too and we will probably look into that option in the coming year or so.

We have been very happy with AvidXchange and they have been good partners for our company. Review collected by and hosted on G2.com.

What do you dislike?

From an administrator view, the navigation is clunky. AvidXchange has vastly improved the functionality for end-users, but administration screens have not yet been transitioned. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company has gone from a room full of file cabinets with stored invoices to no paper invoices at all. There are no "lost" invoices sitting on someone's cluttered desktop. Best of all, our approval process has been streamlined so that the people who need to see and approve an invoice get that invoice in a timely manner. Review collected by and hosted on G2.com.

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VP - Product Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexibility of operations set up

end to end procure to pay solutions Review collected by and hosted on G2.com.

What do you dislike?

Its strengths are also weaknesses, you do need to know how the machine works to get the most out of it. It is easy to manage a client process in a onesy-twosy scenario, harder to maintain control and consistency across the board with thousands of clients to maintain with all the options. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It really is a powerful product and can run the largest of AP organizations, I should know I implemented the largest of AP organizations on Strongroom. You have to knwo what you are doing when implementing and understand the flow you are wanting to achieve. The hardest parts are really deciding how a flow is going to be set up, and hopefully standardized across teh organization and maintaining that standardization across during operational times. Over all the group is really willing to work to make teh project successful, and during our partnership of the last 8 years we've built some really good processes and features into the AP space. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AP Acquisition -- getting invoices from utilities (E-Bill)

AP Approval routing

AP Payables - Payments Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

AvidXchange has streamlined our processes and is very scale-able with our significant growth since we implemented. No more lost invoices, easy to track what stage an invoice approval is in and a date stamp for every touch point. Review collected by and hosted on G2.com.

What do you dislike?

I can't really think of any downsides of using Avid. Occasionally it can take a little time to get new accounts set up on AvidPay. Some take longer than others for some reason. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We are very happy with AvidXchange and AvidPay. It has been instrumental in our ability to streamline our processes and make us scale-able. You won't regret using this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping our staffing at a reasonable level and still accomplishing processing around 1,000 invoices a month in a timely manner. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best thing I like best about AvidXchange is taking my company to a cloud based system. If I had to do it on my own, it never would have happened. Now that payables are in the cloud, I want to get all my other applications and files on the cloud as well. It only makes sense. Do what you do where ever you are. The program has truly brought to light the advantages of taking a process to the cloud and it happened with so little effort. AvidXchange does everything for you. Safeguards are put into place, processes are defined and streamlined. We have used AvidXchange for over 5 years now and have't regretted it at all. Thanks for your help AvidXchange! Review collected by and hosted on G2.com.

What do you dislike?

There is not too much to dislike about Avid. Yes, the program takes some getting used to. It is a new process. It takes time to learn. It is only a short time to invest to make the change to Avid. I would have to say that changing over to Avid was the best ever software transition I have ever had. The transition team was exceptional. They were right there any time I needed them. They were very helpful. They made sure that I understood EVERYTHING they were teaching me and held my hand until I did. I thank the team. They made the transition so much better than I expected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have all our payables in AvidXchange. They are centralized, online, all documents needed are there when I need them. One place to go when I have questions or need to do research. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

One of the greatest things about AvidXchange is the ability to streamline our accounts payable process and bring all our documents (invoices and payments) to the cloud. The software integration with Sage Intacct has created numerous efficiencies for our spartan staff. By using AvidXchange, we have reduced the average processing time of our weekly check run by more than 33% and reduce printing manual checks by more than 85%. The ability to work and process invoices and payments from the office or local coffee shop has helped our staff have more autonomy in how they perform their jobs. Review collected by and hosted on G2.com.

What do you dislike?

So far, there really hasn't been anything that I've disliked about the service. My one suggestion for improvement would be to update the user interface of the admin section. While the inbox, invoicing and pay tabs look modern, the admin section seems slightly dated and not as user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not hesitate to make the switch. The ability to improve processes with cloud-based services has been a great addition to our organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As I mentioned, the efficiencies of AP automation has meant the ability to expand the organization without having to expand finance personnel. We're able to process more with that same amount of staff. By using AvidXchange, we have reduced the average processing time of our weekly check run by more than 33% and reduce printing manual checks by more than 85%. Being able to import invoices has helped to reduce manual entry errors and the ability to pay with virtual credit cards has helped reduce our paper waste. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Avidxchange has saved our organization a lot of time and storage space. It gives our employees more accurate access to distributing their expenses and their expenditures reflect more accurate on budget reports. Avid has a really nice customer service team that has always been willing and able to help me with any issue I have had. Review collected by and hosted on G2.com.

What do you dislike?

I can't say that I dislike anything about the product. I love working in the system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend working with your customer support manager for implementation items and integrations. For any other item the customer service team is able to help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer have to search through a file cabinet to look at an invoice. Avid also helps with potentially lost invoices; invoices are sent directly into the Avid portal. Avid provides several training opportunities to keep you updated an fresh on what will most help you be successful in Accounts payable. We have been able to utilize Avidxchange for any document that requires a signature. We use the system to help with our Pcard distributions and signatures. That has been a huge time saver. The audit trail is outstanding. I believe Avidxchange, as an organization, tries to provide customers with updates or products that are user-friendly and forward-thinking. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how intuitive it is to use the website Review collected by and hosted on G2.com.

What do you dislike?

Since we want everything in AVID, it is slow when I need to upload the invoice and index it myself and make sure all the people approve it. Maybe if there was something when there is a rush on an invoice that would notify the approver when it gets to their box for approval. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is quite a time saver, easy to use and you don't have to shuffle the paper from person to person for approval. There is also the fact that you don't have to maintain paper files of the invoices. They are all on AVID for you to look up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to have a part time worker who coded the invoices, took them to be approved, entered them, and then cut the checks. There was wait time before they paper invoices got back and they were sometimes lost in paperwork on the approver's desk. Review collected by and hosted on G2.com.

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AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

So much information, all at your fingertips, and easy to find. Review collected by and hosted on G2.com.

What do you dislike?

The payment info in Avid is not always accurate. Wish there was more detail as to where in the process the payment is that the users could see in the invoice screen. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As long as you have someone detail oriented maintaining your vendors, users, accounting codes, and other admin duties, Avid is a wonderful product. Like all databases, it has to be maintained. As long as you have that, Avid will speed up your payment processing, cut down on late fees from lost invoices, reduce your paper usage, and streamline the whole process in a way that allows your users to always know where their invoice is and when it was paid. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So much less paper. Faster approval times. Users are able to track their own invoices and see when it was paid. Faster payments to vendors, reducing late fees. Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the AvidXchange has a lot of great ideas to bring to the table and implement. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of outages with AvidXchange and the system don't work the way they should. Our associates want trust in the system and are very stressed with not being able to perform their job functions. We submit support cases and it doesn't appear things get changed. Every new update to the system or enhancement things break worst. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My advise it to ensure the testing are done properly before rolled out and to ensure if AvidXchange is going to own the Supplier functions that they do it 100% correctly. If we are paying late fee's due to the treasurty team what is the point of using VCC to our vendors if we can issue a check faster in house? My other suggestion would be to have more printing centers centralized and located near other markets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I feel like we used to get more information about system, outages, and impact on the teams. It now appears we lost a lot of support that we used to have and now with this change things are not being done efficiently. We understand growing pains but things for the last year are still occurring today and a lot of the main issues have to do with the indexing teams and Treasury and payment teams. We understand mistakes are going to happen but when we point them out we get a message that says sorry but nothing changes. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like Avid multi Functionality, I can view and pay invoices. I also like how avid is able to catch duplicate invoices making it easier to weed out duplicate payments. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there is a communication error between Avid support and the user. There may also be longer than expected waits in regards to support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems we are able to solve is efficiency. WE are able to use one data base to pay and receive our invoices thus making it easier on the accounting side. The benefits of avid are it is user friendly, and can generate reports that are helpful for upper management. Review collected by and hosted on G2.com.

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Financial Analyst
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Each aspect of the system is streamlined by using AvidXchange's developed workflows, which enables the organizations involved in the process to approve or deny based on the cost of an invoice, saving so much time in administrative tasks for us. It also allows us to have a product coded for all 32 assets, so we can assign a pro-rata proportion of each company's invoice with AvidInvoice. In conclusion, AvidXchange has greatly helped us to simplify our AP system. Review collected by and hosted on G2.com.

What do you dislike?

AvidXchange search functionality often fails to work properly on the online search monitor, as sorting up or down does not work every time. Also, I wish the monitoring tab could be provided by documents or reporting parts to users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

AvidXchange is perfectly suited for businesses where permits can be difficult to obtain, as it will allow them to get them easily. Since 2017 we have been using it and I can't really imagine the financial life of my company without it, as this software has improved the efficiency to handle the invoices from one location to another. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AvidXchange is actually being used by the financial department for invoicing storage and billing for all our operating assets and our corporate business. The photo is the first stage of the process for AvidXchange and certification digitally is achieved so that it can be examined by anyone who wishes to check it. This is good because the client authorization invoices can be clarified with additional details. Review collected by and hosted on G2.com.

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Accounting Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that all the information is available 24/7. I can access all payable information from wherever I am.

I can upload an invoice, review, approve then sync with our accounting software and process payments so easy and quickly. All the information is stored and I don't have to worry about loosing anything. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see Avid add a receivables feature. It would be nice to be able to process receivables in a swift and easy manner. If Avid could sync with the financial institutions to remote deposit then sync the information to our accounting system. Not sure if this is possible due to security reasons. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have realized many benefits, the greatest benefit has been time efficiency. You save so much time using AvidXchange in every way possible. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the fact that it streamlines the process and has taken quite a load of work off my hands! AvidXchange also offers us the chance to go paperless which I feel is a big plus to save the trees. We also get a lot less mail since they really try hard to work on being electronic. They also contact vendors so that they get them to convert over to paperless as well. Overall they are great and quick to respond, they just need to work on their indexing guidelines. If they correct that I would have nothing negative to say about avidxchange. Review collected by and hosted on G2.com.

What do you dislike?

The growth they are experiencing right now seems to impede there ability to offer there offer their services. Responses are slower and there have been a lot more "glitches." Otherwise there service seems to be the same as it has been. Indexing guidelines could be updated to allow indexers to use their brain. We have issues with state invoices, insurances, really anything that does not say "invoice" does not get coded right. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that you ask about how the growth is hindering their processes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Again, our major problem that was solved with AvidXchange is the fact that it streamlined our AP process and helped us go paperless! Review collected by and hosted on G2.com.

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Financial Analyst
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

AvidXchange tracks an invoice background with its History Tab and enables management to check the permission of the payment. It creates the cost, review the payment and send this for permission, using each company's own transaction code. Communication is essential, which enables clarification and accelerated approval processes to enter the comment or issue in AvidInvoice, and that move is reported and available to the public as an invoice passes through the formal review phase. It guarantees that all stakeholders confirm the prompt acceptance of a fee invoice. Also, it includes an automatic AP system that has helped me to reduce the risk of mistakes arising by submitting and accepting manual invoices. Review collected by and hosted on G2.com.

What do you dislike?

I wish the Credit Documents would work better. Also, there should really be a method for AvidXchange indexers to save the businesses for which they index. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

AvidXchange is definitely suitable for a commercial property company, as it will allow them to profit from reducing the time and energy of the accounting team, who can then work on other activities. AvidXchange offers accessibility, saves time and organizes everything between the businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All of my assistant managers within the Financial department use AvidXchange. Our MRI management system integrates the software that makes it easy to download and the entire financial department now manages the invoices instead of just putting the payment on our structure. It's as simple as signing in from every device, and AvidXchange offers a seamless tracking system and acceptance of our property receipts. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Keeping track of invoices, showing payments. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the history section. It is kind of hard to follow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Whether you are a vendor or supplier, avid is very convenient and easy to use. ITs a good way to stay organized and look through any history of questions your vendor might have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Researching payments to see if vendors have been paid. If we need to look at an image of an invoice, the search tools are really easy to use. Review collected by and hosted on G2.com.

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Finance Manager
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Our suppliers can electronically submit invoices via AvidXchange, eliminating the difficult task of filtering and programming mail. If a vendor's request on a particular invoice occurs, the background tab allows us to answer any question. In case of a disagreement or a misunderstanding, the vendor question can be answered before having to chase off the others concerned. In AvidXchange, you may have an initially coded office or manager who supervises the work and approves the end of the checkout process, so the accounting is then finally released and the bank account can be taken into account. Review collected by and hosted on G2.com.

What do you dislike?

To reduce the time taken for compensation of invoices, AvidXchange requires some changes If we look for a purchase order as the right property ID usually does not appear. Also, most of the times AvidXchange is too fast when it comes to repaying non-vendor fees with detailed studies and to approve the customer's fees. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

AvidXchange is the perfect payable program for any multi-unit operator or a property manager. I usually spend just a couple of hours trying to enter invoices dynamically, so it works super fast. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AvidXchange was deployed in the Financial department but it's often used in our entire organization. It has solved the problem of missing approved purchase orders from several locations and to store invoice devices to our locations for analysis. Also, AvidXchange offers openness, as it creates all certification processes at all scales with our protection. We can allocate authorization levels for workflows to distinguish between OPEX and operating expenses. Review collected by and hosted on G2.com.

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Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Nothing, Avidxchange is unresponsive, slow and has not once since the beginning of January actually issued a payment to me as a supplier. Complete and utter failure as a A/P company. Review collected by and hosted on G2.com.

What do you dislike?

Every single thing about this organization. I would not recommend them to anyone. Their service is beyond horrible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don’t do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avidxchange has only created problems for me, and for their client. It has been a constant headache for everyone. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The software has been easy to learn/use and the customer service has been excellent. The reps have been quick and very friendly always answering all my questions and meeting my needs. Review collected by and hosted on G2.com.

What do you dislike?

I don't like how Avid Xchange is not compatible with Safari. Also, the credits don't appear as credits most of the time. I have to manually adjust those (even the Avid Xchange credits!). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Duplicate invoices. Review collected by and hosted on G2.com.

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Do you work for AvidXchange?