--- title: AvidXchange Reviews meta_title: 'AvidXchange Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 327 reviews by the users' company size, role or industry to find out how AvidXchange works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 327 scale: '5' date_modified: '2026-06-24' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # AvidXchange Reviews **Vendor:** AvidXchange **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 327 ## About AvidXchange Founded in 2000, AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions purpose-built for middle-market businesses and their suppliers. Backed by 25 years of industry expertise, AvidXchange modernizes invoice and payment workflows with AI-enhanced software and support from real people. AvidXchange helps finance teams automate the full AP process — from invoice capture and coding to approval routing, payment execution, and reconciliation. By reducing manual tasks and paper-based processes, businesses gain greater efficiency, visibility, control, and fraud protection across their financial operations. Designed to work with existing ERP and accounting systems, AvidXchange integrates with 265+ accounting platforms and ERPs, helping businesses automate AP workflows without replacing their current financial software or disrupting existing processes. Customers also gain access to the largest actively engaged B2B payment network for the mid-market. AvidXchange delivers fast, secure supplier payments while managing supplier enrollment, communication, and ongoing payment optimization on behalf of customers. More than 8,000 businesses trust AvidXchange to streamline invoice processing and supplier payments across industries including real estate, construction, community association management, healthcare, education, hospitality, financial services, media, and professional services. Over the past five years, AvidXchange has securely processed payments for more than 1.5 million suppliers through its proprietary payment network. AvidXchange helps finance teams save time, reduce manual work, improve accuracy, and focus on what matters most. Learn more at avidxchange.com. ## AvidXchange Pros & Cons **What users like:** - Users appreciate the **ease of use** of AvidXchange, which streamlines AP processes and enhances efficiency in workflow. (25 reviews) - Users find AvidXchange to be a **time-saving solution** , streamlining vendor payments and reducing overall hours spent on payables. (16 reviews) - Users praise AvidXchange for its **efficiency** in automating accounts payable and simplifying the invoicing process. (15 reviews) - Users value the **streamlined accounts payable automation** of AvidXchange, significantly enhancing efficiency and accuracy in their processes. (14 reviews) - Users value the **efficient invoicing process** of AvidXchange, enjoying streamlined workflows and reduced manual errors. (13 reviews) - Users value the **easy payment options** of AvidXchange, enhancing efficiency and reducing paperwork in invoice management. (11 reviews) - Simple (11 reviews) - Accounts Payable Efficiency (9 reviews) - Approval Process (9 reviews) - Users value the **automation** of AvidXchange, which significantly reduces manual tasks in the Payables process. (9 reviews) **What users dislike:** - Users face challenges with **poor customer support** from AvidXchange, leading to unresolved issues and workflow interruptions. (12 reviews) - Users experience **delays** in payment processes and customer service, complicating their interactions with AvidXchange. (10 reviews) - Users experience frequent **payment issues** with AvidXchange, facing delays and unreliable support, complicating their payment processes. (10 reviews) - Users experience **delays in vendor payments** and desire more flexibility in choosing payment methods within AvidXchange. (7 reviews) - Users face **invoicing issues** as indexing errors lead to increased workload and misplaced invoices, complicating payment processes. (5 reviews) - Bug Issues (4 reviews) - Data Duplication (4 reviews) - Users often experience **lack of communication features** , resulting in frustration with payment processing and vendor relationships. (4 reviews) - Missing Features (4 reviews) - Not Intuitive (4 reviews) ## AvidXchange Reviews ### 1. AVID REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** How easy it is to use and the details for invoicing **What do you dislike about AvidXchange?** Invoice searching is tedious and sometimes hard to find **What problems is AvidXchange solving and how is that benefiting you?** Solved our primitive method of storing and updating approved invoices. Allows invoice approval to be much quicker also. All employees are able to use time spent on invoicing in the past towards other projects. ### 2. Pros and Cons for 3rd Party Payment Processing for a Government Entity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about AvidXchange?** The site is pretty user friendly, including a good amount of reporting options and insight into your current and past payments. It does seem to save us some time compared to manually cutting all checks in house as we were doing previously. Several of our vendors are also being paid much faster with a virtual card than they were with a manual check. **What do you dislike about AvidXchange?** We have found a few disadvantages during our first year of using AvidXchange. The first and most important, in my opinion, is that this product was recommended to us as a partner of our accounting software, Blackbaud Financial Edge NXT. Going through the process, we were assured they pair seamlessly together. Once we got into the weeds on implementation though, we learned that there is no report available from Financial Edge that can be imported straight into Avid, we had to create a report that still requires quite a bit of manual manipulation (i.e.: if a vendor offers us a discount, Avid requires us to manually change the payment amount in the report to include the discount, which puts us at risk for manual errors), which is not ideal from a controls standpoint. Another factor is that Avid says they will send out a paper check if a virtual card is not accepted within 10 days, but sometimes we have to reach out for a check to actually be sent, it doesn't seem to happen automatically. I wish they would test the virtual card process with vendors to make sure they fully understand the process, we've had multiple instances where the vendor puts down a 1-800 number and you have to enter an extension to be connected to the right person, but the Avid system does not seem to recognize that. **What problems is AvidXchange solving and how is that benefiting you?** For our team AvidXchange is eliminating the need to process checks in-house, which allows our accounting staff to process a check remotely if needed. It's also allowing our customers to get paid more timely in some cases where the customer has elected to be paid with a virtual card as opposed to a check. Avid also has a large vendor network where a lot of our larger vendors were already signed up, so it was a seamless transition to get them set up for virtual card payment. ### 3. Could be more mobile-friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** It is very easy to use on a desktop and it's quite fast. **What do you dislike about AvidXchange?** I wish there were more one-click actions, especially with invoice approvals. **What problems is AvidXchange solving and how is that benefiting you?** Thanks to Avidxchange, my role is no longer paper-based, and processing invoices has become much faster. It has also given me a better overview of the batch I'm approving. ### 4. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** The interface is easy to use. I like being able to process invoices quickly, as well as look up past invoices for reference. Other programs I have used aren't as fluid. Avid is usually a smooth process. **What do you dislike about AvidXchange?** The only thing I don't like about Avid is that sometimes the Associated Invoices option doesn't show every previous invoice to reference. It would be nice if we could see them all there in one list. **What problems is AvidXchange solving and how is that benefiting you?** Our weekly invoicing is usually a smooth process. Our team gets the right amount of notifications for their workflow and we are able to get things done in a quick and efficient manner. ### 5. Project Accountant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about AvidXchange?** I like the efficiency of having invoices indexed, going paperless and Avidpay. Their customer support service is great. They are fast in answering questions and fixing any issues. **What do you dislike about AvidXchange?** The new AvidCaputure module is not indexing many invoices. Issues with their website not loading. **What problems is AvidXchange solving and how is that benefiting you?** Indexing invoices and going paperless ### 6. Great partners **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about AvidXchange?** Having quarterly check-ins with our customer care rep is always really helpful in understanding how we can better utilize the products. I also really like being on the Customer Advisory Board so we can see that our ideas and suggestions are heard and often times developed and implemented. **What do you dislike about AvidXchange?** Some of the development of Machine Learning and AI has been a little slower than the competetors, but I know that is something that Avid is working on. Sometimes customer support is a little slow to answer queries as well. AvidPay search is also very clunky and non-intuitive. **What problems is AvidXchange solving and how is that benefiting you?** AvidInvoice allows us to process invoices quickly and cleanly, and integrates really well with AvidPay, that we utilize to dispurse payments to all our vendors. It also has integrations with our ERP, and that is extremely helpful. ### 7. Easy to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Emily B. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about AvidXchange?** The automated coding feature really helped myself and my team cut down on our manual tasks. A great tool for a small-mid-sized business. **What do you dislike about AvidXchange?** Occasionally the data exports could look a little confusing and messy, but that may have just been due to user error. **What problems is AvidXchange solving and how is that benefiting you?** The automation of menial tasks helped us cut down on the time we spent sorting through receipts and invoices. Which then directly helped us pay by order of importance/receipt. ### 8. Great software and great support. What more could you ask for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about AvidXchange?** Avid provides a complete AP system. From invoicing to review to approvals to payments. And everything is one easy digital location for review and document retention. Avid support is the best team I have found with any software I have ever worked with. From implementation to day-to-day operations, the Avid teams are always there to help with anything I need. Avid also provides a way to suggest enhancements. And I have seen these quality of life changes roll out in updates that makes Avid better for the users and the admins. They really listen to their customer's wants and needs. **What do you dislike about AvidXchange?** The payment info in Avid Invoice is not always clear. You also cannot add information for checks cut manually and not processed through AvidPay. **Recommendations to others considering AvidXchange:** As long as you have someone detail oriented maintaining your vendors, users, accounting codes, and other admin duties, Avid is a wonderful product. Like all databases, it has to be maintained. As long as you have that, Avid will speed up your payment processing, cut down on late fees from lost invoices, reduce your paper usage, and streamline the whole process in a way that allows your users to always know where their invoice is and when it was paid. **What problems is AvidXchange solving and how is that benefiting you?** We no longer have to retain paper invoice copies in office, reducing storage costs. Invoices are approved faster so vendors are paid faster, reducing late fees. Users are able to track their own invoices and spending, making budgeting easier. ### 9. AvidXchange - a great value for high volume AP **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about AvidXchange?** AvidXchange scans and codes hundreds of invoices a month for a fraction of what it would cost to hire someone to do it. It scan be easily scaled down or up depending on the size of your companyh. **What do you dislike about AvidXchange?** The phone service hours are not optimal, but the online ticketing system works well enough to get responses quickly when you need them. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange is helping us process and pay AP quickly. We process hundreds of bills each month. The workload to pay all of our invoices internally and voucher them would require another person if it were not for Avid invoice. ### 10. AvidXchange is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about AvidXchange?** I make better use of my time because I spend so much less time processing and filing invoices. It's so easy having our vendors send their invoices directly to Avid and with a few clicks of the keyboard we can process their payment quickly. **What do you dislike about AvidXchange?** Perhaps it's user error and I am simply looking in the wrong place, but I wish I could view a vendor in Avid and see a list of all of their invoices/payments rather than have to click through each batch to find what I'm looking for. **What problems is AvidXchange solving and how is that benefiting you?** The folks who were physically signing hundreds of checks each month are glad to have their time back! Less paperwork, less postage, very easy to use thus far and keep up with bank reconciliations. Our vendors have loved the change! ### 11. Automation Win With Avid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AvidXchange?** I appreciate the automation that Avid provides for processing incoming invoices. It allows for efficiencies for our teams. I have not used a competitor. I appreciate the UI Avid provides. **What do you dislike about AvidXchange?** I wouldn't say I like the moments in which Avid is uncommunicative about changes. I think the most recent MFA update was poorly communicated, which caused a disturbance in our workflow. Avid Support has also been hit or miss when solving complex problems for us. **What problems is AvidXchange solving and how is that benefiting you?** Avid is solving the problem of processing invoices, managing workflows, and assisting with invoice history. We are more productive. It's increased our productivity. ### 12. happy **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** I feel AvidXchange is Fast and easy way to find my invoices **What do you dislike about AvidXchange?** When the system is down its difficult to locate invoices **What problems is AvidXchange solving and how is that benefiting you?** Avid is easy to log in and navigate the website ### 13. Happy with Customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Bonnie B. | Accounts Payable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AvidXchange?** Customer Service helped me with some issues. Thank you **What do you dislike about AvidXchange?** That I have to open a separate page/link to view the invoices. **What problems is AvidXchange solving and how is that benefiting you?** They showed me how to navigate through the system. ### 14. Mixed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about AvidXchange?** There are things I like about Avid such as the search and reporting feature, the ability to pull up invoices easily. **What do you dislike about AvidXchange?** It sometimes lags and photos of invoices won't load. Occasionally, it seems to freeze. The response time for "issues" is not as fast as I would like. **What problems is AvidXchange solving and how is that benefiting you?** The best feature is the ability to see what was paid and view the actual invoice in real time. ### 15. Avid is Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** Quick inputs, identifies the percentage of an invoice based on your department codes, easy payment system to vendors and quick access to all invoices in one area **What do you dislike about AvidXchange?** Small functionalities - when typing in the vendor, no code would appear. I could not just put in a number and select the vendor as it would remain blank. When doing invoices quickly, this mishap took a bit to get into my workflow. **What problems is AvidXchange solving and how is that benefiting you?** Quick access to invoices for a property that has multiple locations using the same vendors but different codes. ### 16. I find Avid very easy to navigate! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** Being able to dispute or Void invoices. Easy to locate past invoices. **What do you dislike about AvidXchange?** So far no downsides that I can think of. **What problems is AvidXchange solving and how is that benefiting you?** Not sure ### 17. AvidXchange is "Life Changing" **Rating:** 5.0/5.0 stars **Reviewed by:** Roxanne M. | Accounting Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about AvidXchange?** Avid completely replaced our paper filing system, allowing us to digitally track and save all invoices. **What do you dislike about AvidXchange?** I do not have any negative issues with AvidXchange. **What problems is AvidXchange solving and how is that benefiting you?** Avid has streamlined the process of receiving invoices from our suppliers in a timely manner, lessening the possibility of late payments and missed invoices. ### 18. their products are great but customer service is quite poor **Rating:** 2.5/5.0 stars **Reviewed by:** mindy w. | AP Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about AvidXchange?** AvidPay helps with payment automation in a way we couldn't have done anything similar in-house **What do you dislike about AvidXchange?** Every document emailed to our Avid Xchange inbox is charged for, even though we have no control over what others send there. An email address is a public domain and there should be some level of control in place for us to delete unwanted documents to avoid fees **What problems is AvidXchange solving and how is that benefiting you?** All invoices are in one place and can easily be viewed, printed or included in one report ### 19. software is starting to become user friendly. software is outdated. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** processing payments and indexing invoices **What do you dislike about AvidXchange?** lack of Customer Support and length of time to respond **What problems is AvidXchange solving and how is that benefiting you?** Creating aliases. ### 20. Visibility for all in paperless environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about AvidXchange?** AvidXchange has taken us to the next level. Not only is our AP department 99% paperless, we now have full visibility of our invoices from anywhere. **What do you dislike about AvidXchange?** We struggle with indexing. We work closely with support to help us add to the program information the indexers need to make an accurate match. Even with the added Alias, the indexing team will still make errors. **What problems is AvidXchange solving and how is that benefiting you?** Avid has assisted my team with no more manual keying of invoices. We are paperless now. Missing invoices have been reduced. It has offered visibility to our expenses. In the past, users did not have access to our ERP system. They still dont but, AVID provides that void we once had. ### 21. IMS Controller **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about AvidXchange?** The best feature about Avid is its report writer. **What do you dislike about AvidXchange?** Avid's biggest downside is that the invoices are not imported into our general ledger accounting software. This could be improved by created an interface between Avid and our accounting software. **What problems is AvidXchange solving and how is that benefiting you?** The problem Avid is solving is documenting approval of purchases. ### 22. AvidXchange **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** AvidXchange is an extremely user friendly tool and provides flexibility to create unique workflows for reviewing and approving invoices. It is a powerful reporting tool and reference for all things Accounts Payable. **What do you dislike about AvidXchange?** We have many vendors unwilling to accept payment via virtual card because of the associated fees. AvidPay's check processing is brutally slow and can create issues for us. **What problems is AvidXchange solving and how is that benefiting you?** Avid coders are saving our employees hours in time spent indexing and categorizing invoices, allowing them more time to focus on what really matters! Approval workflows in Avid mean that we have accountability and accuracy in processing invoices and subsequent payments. ### 23. A Handy Invoicing Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AvidXchange?** I like that Avid helps to streamline the invoicing process and makes the workflows easy to understand. **What do you dislike about AvidXchange?** Sometimes our indexers do not route our invoices to the correct queue and that can be annoying when we have to reroute them ourselves. **What problems is AvidXchange solving and how is that benefiting you?** Avid makes it possible for us to pay our invoices in a timely fashion and keep tabs on our previous invoicing history all while being paperless. ### 24. Great training at your own pace **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | AP Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about AvidXchange?** I liked how it was spaced over a larger span of time allowing you to work at your own pace. It was also nice to have access to the trainers anytime it was needed. **What do you dislike about AvidXchange?** The only thing I didn't care for was the way we had to access the training portal. It was a bit confusing. It would be nice if there was a link directly below the end of the training. **What problems is AvidXchange solving and how is that benefiting you?** It's making getting our invoices paid a much quicker/easier experience. Our vendors can email the invoice directly to our inbox and get paid much quicker. We are also working toward using Avid Utility. ### 25. AvidXchange **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** AvidXchange is easy to use and allows for our everyday business processes to be streamlined very efficiently. The feature that I found most useful on Avid is its search tool, which easily allows you to locate any past invoice. **What do you dislike about AvidXchange?** I genuinely don't have anything negative to say about AvidXchange. **What problems is AvidXchange solving and how is that benefiting you?** N/A ### 26. We used AvidXchange to electronically process the invoices and process the purchase orders online. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about AvidXchange?** Online processing of Invoices and purchase orders **What do you dislike about AvidXchange?** When you search for a supplier, you cannot sort the invoices by date or by invoice number. **What problems is AvidXchange solving and how is that benefiting you?** Storing the invoices electronically ### 27. Detailed On-boarding Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about AvidXchange?** Worked with the Avid team to on-boarded Avid into our ERP environment. The level of detail and customer service was great and their patience was very much appreciated **What do you dislike about AvidXchange?** There were some areas of the onboarding that could have been easier if AVID had ready-to-hand documents they could have delivered to us, specifically on IT - i.e. a document on how Avid and certain ERP systems link. It would of saved time rather than calls and emails. I imagine many people want to know the information and imagine the information doesn't change much. **What problems is AvidXchange solving and how is that benefiting you?** Avid is being used to help to automate the accounts payable process - specifically on the approval workflow and tracking which is important for our audit evidence ### 28. This system is simple and quick to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Renee A. | Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** AvidXchange connects everyone and ensures that we are all working together to keep our costs low. **What do you dislike about AvidXchange?** I am not sure if a barcode scanning feature could be added making the app more mobile user friendly. **What problems is AvidXchange solving and how is that benefiting you?** My organization's finance department has up-to-date information on my program spending. ### 29. Controller **Rating:** 5.0/5.0 stars **Reviewed by:** Katherin H. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about AvidXchange?** The platform is functional, easy to use and flexible. The affordability of the software is the icing on the cake. **What do you dislike about AvidXchange?** Honestly, there isn't much too dislike in my experience. **What problems is AvidXchange solving and how is that benefiting you?** AP processing and purchase order tracking/matching. We are also researching the benefit of the AvidPay product for our company. ### 30. Great system, so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley N. | Owner liaison, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** The system is very easy to operate and navigate for a large company. **What do you dislike about AvidXchange?** We have not experienced any issues with the system. **What problems is AvidXchange solving and how is that benefiting you?** Avid is making the way our accounting department processes invoices easier, and in turn making our monthly statements easier to process. ### 31. Accounts Payable **Rating:** 3.5/5.0 stars **Reviewed by:** Leslie C. | Accounts Payable, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** The looking for invoices is very easy. the sending of invoices is very fast as well **What do you dislike about AvidXchange?** The indexers are likley to make mistakes whcih makes our high volume invoicing difficult at times. **What problems is AvidXchange solving and how is that benefiting you?** The indexers input wrong information when sorting through our invoices. ### 32. Makes submitting Invoices Efficiant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** Being able to submit invoices and send to the next person is quick and easy. **What do you dislike about AvidXchange?** It was hard to navigate at first and find where to send things. **What problems is AvidXchange solving and how is that benefiting you?** AvidXchange has made all of our accounting in one place. It saves time. ### 33. Wonderful Service Meant for Success **Rating:** 5.0/5.0 stars **Reviewed by:** Alecia S. | Assistant Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about AvidXchange?** The ease of use for all our employees and vendors. As well as the support we receive. The ability for control and visibility of our invoices. **What do you dislike about AvidXchange?** As Avid grows they are having a harder time keeping up with support tickets. I would prefer a single person to contact for certain issues. I also wish there was more flexibility with accounting reports. Or ease of entry of data. **Recommendations to others considering AvidXchange:** While there are some negatives like the layout of invoice vs entry data, the ease of use is great and has really increased our productivity. Continue to request functionality improvements and upvote on other's to ensure updates provide a better user experience. **What problems is AvidXchange solving and how is that benefiting you?** Faster processing and payments to our vendors. As well as visibility of invoices. Time management. ### 34. AvidXchange is great! They have made our invoice process so much easier and effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about AvidXchange?** The website is userfriendly and intuitive **What do you dislike about AvidXchange?** Often have issues using Avid on Safari and have to switch to Google Chrome **What problems is AvidXchange solving and how is that benefiting you?** Makes coding my invoices so much easier, thus freeing up more time for me to do my real job. ### 35. Boosts Company Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about AvidXchange?** Works well to bridge the gap between accounting and other departments within our company. **What do you dislike about AvidXchange?** Some of the search functionalities are difficult for me to navigate. **What problems is AvidXchange solving and how is that benefiting you?** Helpful accounts payable tool that increases my company's efficiency. ### 36. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie S. | accounting associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about AvidXchange?** I like the queues and being able to have separate ones to see how to process each invoice. **What do you dislike about AvidXchange?** Sometimes, Avid is down when someone is no longer part of a workflow **What problems is AvidXchange solving and how is that benefiting you?** It is solving needing to manually process invoices ### 37. Efficient Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about AvidXchange?** The Header Data being Added Accurately and Quickly **What do you dislike about AvidXchange?** Unpopulated Fields in our accounting software **What problems is AvidXchange solving and how is that benefiting you?** Invoices are submitted directly to Avid, increasing the speed at which they get processed ### 38. Easy to use rarely have issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about AvidXchange?** Being able to process invoices efficiently **What do you dislike about AvidXchange?** Sometimes invoices don't show up on avid after being submitted **What problems is AvidXchange solving and how is that benefiting you?** N/A ### 39. Great payment processing company **Rating:** 4.5/5.0 stars **Reviewed by:** Jurgita S. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about AvidXchange?** Our organization finished the AvidPay implementation around the same time as the Covid-19 pandemic started and it was a lifesaver. We were able to issue payments in an efficient way while working remotely. I love that AvidXchange is continuously improving the processes to make daily tasks easy and effortless. I would really recommend AvidPay to any company that is looking to outsource their payments. **What do you dislike about AvidXchange?** In the past year, I had the only issue where for a certain time frame the proof of payments were not available on the AvidXchange portal. I had to submit a support ticket to get copies of cancelled checks. The customer service staff was great, it just the need to take extra steps to receive the required information was very inconvenient. **What problems is AvidXchange solving and how is that benefiting you?** We made the check printing process more efficient. We are saving time by not printing, stuffing checks in the envelopes and applying postage on the envelopes. ### 40. AvidXchange is the way to go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about AvidXchange?** The portal is user friendly, and the customer service team is easy to get in touch with and great to work with. **What do you dislike about AvidXchange?** I can't currently think of any issues I have with AvidXchange at the moment. **What problems is AvidXchange solving and how is that benefiting you?** They are efficient at processing payments in a timely manner and freeing up time for my team to use in other areas. ### 41. Difficult to get customer service. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about AvidXchange?** Easier then writing checks. Checks are mailed directly. **What do you dislike about AvidXchange?** Sales calls to customers is inappropriate. They try to get our customers to take a credit card payment. **What problems is AvidXchange solving and how is that benefiting you?** They solved the problem of having to sign checks. Checks are out to vendors quickly. ### 42. Accountant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about AvidXchange?** Avid has a lot of features and very nice reports can be run. They got a lot better at responding in a timely manner **What do you dislike about AvidXchange?** Indexers send a lot of invoices to the exceptions queues when they shouldn't. **What problems is AvidXchange solving and how is that benefiting you?** I use AvidXchange for AP prurposes, like receiving invoices, coding them, setting vendors up, Avidpay ### 43. Great Product. **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie R. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about AvidXchange?** Ease of transitioning from office to home during the Pandemic. It made it possible for us to continue working. **What do you dislike about AvidXchange?** The indexing rules are a little inflexible for our needs (handling dozens of PG&E or AT&T accounts) which means duplicate account numbers are created. We turned indexing off and do it ourselves. **What problems is AvidXchange solving and how is that benefiting you?** The ability for the vendors (suppliers) to work directly with Avid takes a huge burden off the Accounts Payable team. Being able to provide proof of payment is a wonderful tool. ### 44. AVID review **Rating:** 3.0/5.0 stars **Reviewed by:** Cheryl Z. | Portfolio Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about AvidXchange?** The upside of using AVIDXchange was that multiple people could view and approve an invoice and they would get email reminders that they have invoices to approve. **What do you dislike about AvidXchange?** I did not like the price we paid for the value we received. Also, the customer support was lacking as you are on hold for a very long time when calling for help. **What problems is AvidXchange solving and how is that benefiting you?** The benefit of using AvidXchange for the last 2 years was recognizing the fact that we could do it all in house, far cheaper! ### 45. Great invoicing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Devon N. | Vice President of Property Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about AvidXchange?** Researching invoices and payments easily. **What do you dislike about AvidXchange?** Customer Service is slow to respond but the sales associate always filled in the gaps. **Recommendations to others considering AvidXchange:** Highly recommend this product despite the slow response from Customer Service. **What problems is AvidXchange solving and how is that benefiting you?** Increased productivity and efficiency. Cost reduction in administrative payroll. Transparency with the ability to allow our clients permissions in the workflow. ### 46. Review on AvidXchange **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about AvidXchange?** The ease of use of the website for looking up payments. **What do you dislike about AvidXchange?** I have no dislikes at the moment. Everything works as it should. **What problems is AvidXchange solving and how is that benefiting you?** They help my company make payments to various vendors that our clients and in most cases, its in a timely manner. ### 47. Easy to use and saves a ton of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about AvidXchange?** It saves a ton of time and no printing of checks **What do you dislike about AvidXchange?** Correcting an error can be a little confusing **What problems is AvidXchange solving and how is that benefiting you?** Time and supplies ### 48. Willing to go the extra mile **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about AvidXchange?** customer service portal access presentations of successful payments and paytypes **What do you dislike about AvidXchange?** the portal could be improved with a dashboard and less cumbersome reporting **What problems is AvidXchange solving and how is that benefiting you?** Late payments and their willingness to work with our vendors ### 49. Gamechanger **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about AvidXchange?** Efficient, effective invoice approval. Visibility amongst all users associated. **What do you dislike about AvidXchange?** No auto batching (AP person needs to batch manually). Poor PO module. **What problems is AvidXchange solving and how is that benefiting you?** Indexing errors occur and Avid trains indexers effectively. ### 50. Accounts Payable Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about AvidXchange?** Implementation team is great to work with. Ease of use/user-friendly. Customer support is usually available for urgent issues. Most end-users like Avid. **What do you dislike about AvidXchange?** AvidPay is more problematic when issues arise or trying to set up suppliers for Internal ACH payment. **What problems is AvidXchange solving and how is that benefiting you?** Timely payments to suppliers. Electronic payment methods. Ease of workflow approval. ## AvidXchange Discussions - [How have you used the Account Number function with your invoices that do not have account numbers listed on the Invoice?](https://www.g2.com/discussions/how-have-you-used-the-account-number-function-with-your-invoices-that-do-not-have-account-numbers-listed-on-the-invoice) - 4 comments, 1 upvote - [What is AvidXchange used for?](https://www.g2.com/discussions/what-is-avidxchange-used-for) - 1 comment - [View AvidXchange pricing details and edition comparison](https://www.g2.com/products/avidxchange/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+11%3A51%3A43+-0500&secure%5Bsession_id%5D=f62f6690-207b-4659-a66b-08e5a8251ed7&secure%5Btoken%5D=ae8aac50e52467cdb4718c197104341dac2ff6570f854f29eb55983d162ed21d&format=llm_user) ## AvidXchange Integrations - [abcoa Deal Pack](https://www.g2.com/products/abcoa-deal-pack/reviews) - [Accountability](https://www.g2.com/products/accountability/reviews) - [AccountMate](https://www.g2.com/products/accountmate/reviews) - 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Consolidation - Classification - External Sources - Integration - Cleaning **Invoice Management** - Capture - Repository **Invoice Generation** - Digital Invoices **Agentic AI - Accounts Payable (AP) and Spend Analysis** - Decision Making **Analytics** - Benchmarking - KPIs - Compliance - Errors **Invoice Processing** - Matching - Payments - Workflows **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Analytics** - Due Dates - Benchmarking - KPIs **Analytics** - Due Dates - KPIs - Payment Tracking **Integration** - Accounting - ERP **Recovery** - Historical payments - Overpayments **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **AP Data Processing** - Workflows - Transparency - Controls **Agentic AI - Invoice Management** - Adaptive Learning - Proactive Assistance **Audit** - Filters - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring ## Top AvidXchange Alternatives - 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