Accenture Reviews & Product Details


What is Accenture?

Consulting and Implementation Practice.

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Accenture Profile Details

Accenture Profile Details

Vendor
Accenture
Company Website
Year Founded
1989
Total Revenue (USD mm)
395
HQ Location
Dublin, Ireland
Phone
+1 312-842-5012
Ownership
NYSE:ACN
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
401,903
Twitter
@Accenture
Twitter Followers
467,625
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Accenture Reviews

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1-45 of 45 total Accenture reviews
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Digital Marketing Manager
Cosmetics
Small-Business
(11-50 employees)
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"Accenture Consulting for Oracle HCM Taleo"

Describe the project or task the provider helped with:

Our company recently implemented Oracle HCM with Taleo, and Accenture helped us with the implementation, taking us through from beginning to end and helping us after we had gone live as well.

What do you like best?

Accenture's knowledge of the product and potential problems was very evident during the entire implementation process, and they were a great help with numerous issues that came up. We would not have been able to implement the software ourselves, or at least not in the alloted time frame and within budget.

What do you dislike?

Although Accenture is a great company to work with and have the experience and know-how, we would have liked to have spent a bit less on the implementation of this software.

Recommendations to others considering the provider:

Even though there are other more affordable consulting companies available to help with implementing software, Accenture is a great choice because of how professional and thorough they are. They helped us solve all issues that came up during the entire implementation and were very supportive with all of our follow up questions that we had after.

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PC
Enterprise
(1001-5000 employees)
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"Great support from Accenture"

Describe the project or task the provider helped with:

A consultant team from Accenture helped us implement our Dynamics CRM software, and they were very professional and helpful. They gave us excellent support through the entire implementation process and talked us through everything we had questions about. The project took around three months to complete and we were able to stay within our time frame and within our budget as well.

What do you like best?

We really liked how professional and knowledgeable Accenture was during the entire implementation process. We also really appreciated the great support they offered after the go live when we had some additional questions, and they were very responsible and helped us quickly to address the concerns that we had.

What do you dislike?

There isn't anything to complain about, we had a great experience with Accenture. We would be very happy to work with them again. They are a very reputable consulting firm and for good reason. We researched consulting partners before we purchased our CRM system and we were very happy with the choice we made to go with Accenture to help us with the implementation.

Recommendations to others considering the provider:

After working with Accenture on our implementation, we would highly recommend Accenture as an implementation partner because they are great to work with and can really help guide you through the entire implementation process from start to finish, as well as any follow up questions and concerns you may have after the go live. They really know the products and address all your concerns.

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PH
Enterprise
(10,001+ employees)
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"SharePoint Help"

Describe the project or task the provider helped with:

Accenture assisted with implementing SharePoint at a major energy company. Overall, they were very helpful, but similar to many consulting companies, it seemed like they took a while to implement easy things - just to increase the duration of the project.

What do you like best?

I really liked how the consultants were available whenever I needed. They were attentive, in the office, and always helpful with my questions. They walked me through how to use SharePoint (since it can be a bit confusing) and they were patient with my confusion. Every seemed willing to help and knowledgeable. Overall, a great experience with the consultants.

What do you dislike?

I felt like they dragged out the project. They kept trying to show me advanced management techniques that I would not use. I was not the SharePoint Admin and with the continued education, the project went over budget and timeline. They were helpful but a little TOO pushy.

Recommendations to others considering the provider:

Have your questions and issues spelled out. This is common with a lot of consulting agencies (pushing the timeline), but be stern on what you're looking for, when you'd like it, and any questions. Don't be lenient and know your deadline before.

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Senior Digital Marketing Manager
Insurance
Mid-Market
(501-1000 employees)
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"CRM & CMS Consultant work"

Describe the project or task the provider helped with:

We used Accenture for multiple projects. They were asked to review and recommend our CRM system, along with that we were revamping our website so they recommended a CMS system that we installed as well.

A bunch of creative work went into the website redesign and emails that correlated with the design. All the features synced with our CRM system.

What do you like best?

They brought in a full team and each had their own speciality. We stayed on track to meet deadline.

What do you dislike?

I believe we did a lot within the project and it was a big expense. I feel a few things were stretched out. I don't believe everything we got was cutting edge and thinking about tomorrow instead of today. I would like to see them think down the road and not what is going on now. Part of it might have to do with our budget.

Recommendations to others considering the provider:

Only include those that need to work on your project and cut dead weight. Watch recommendations that extend project that might not benefit the company.

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Business Process Analyst /Solution Architect, Director
Computer Software
Mid-Market
(51-200 employees)
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"A great implementation team!"

Describe the project or task the provider helped with:

Accenture is a great consulting company. They have many different areas of expertise that they help to cover. Not only did they assist in helping us set up our Marketing software but they helped to consult on other IT operations within our organization. I would recommend them for any project. Keep in mind a good implementation is based on truly understanding your own needs and being able to identify what the scope of the project needs to be and communicating that with your implementation team. It is a joint effort between the organization using the product and the implementation team. Communication is a must to be a success!

What do you like best?

They are very flexible and understand their customers. Willing to listen to what is needed now and how to grow in the future.

What do you dislike?

One of the key things that needs to be identified is key stakeholders within an organization. It isn't really something I would say I dislike other than making sure the correct people are identified at the onset of a project of who should be involved. The other dislike is sometimes the cost. But no matter who you go with, things can get a little over budget when the scope of the project is not tied down early on.

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Consultant
Information Technology and Services
Enterprise
(10,001+ employees)
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"Accenture as a Consulting"

Describe the project or task the provider helped with:

I was working in HCL in Cisco Project where Accenture was the third party service provider. We were working in SAP Business Objects suite and accenture was very prompt in answering our each and every questions, so I would definitely recommend Accenture as a consulting company to everyone.

What do you like best?

The best part about Accenture is that they are very prompt in replying to any queries and also they will give their best in any possible way. Whenever we have raised concerned, accenture has been very good in resolving the issues. The people in the company are very professional.

What do you dislike?

Accenture has helped us in a lot many things, but sometimes there were some issues like some good resources leave the company which happen with everyone so its ok and part of IT world.

Recommendations to others considering the provider:

Accenture is one of the best firm to work with.

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RA associate
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"eCTD submitter"

Describe the project or task the provider helped with:

We work on regulatory submissions and accenture starting point templates have really helped us align with FDA's requirements.

What do you like best?

The starting point templates and the publishing methodology that accurately creates xml backbone and aligns formatting

What do you dislike?

There is nothing that I dislike as such about accenture.

What problems are you solving with the provider? What benefits have you realized?

The templates have helped us create a lot of regulatory documents in complaince with FDA. We have never had an error on eCTD submissions.

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Chief Information Officer
Information Technology and Services
Mid-Market
(51-200 employees)
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"Accenture is very knowledgable"

Describe the project or task the provider helped with:

Roll out system wide Microsoft Great Plains/Dynamics solution

What do you like best?

Understood our needs and were able to address our concerns in a timely manner.

What do you dislike?

Expensive. There are other, more affordable solutions.

Recommendations to others considering the provider:

If you're looking for a company that knows what they are doing and will be able to address all of your concerns, this is it.

They are a bit on the high side in regard to cost but it's worth every penny.

If they don't have an answer they won't make one up, they will research and get back to you with the correct answers.

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Office Manager & Inside Sales Engineer
Market Research
Small-Business
(2-10 employees)
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"Good for strategy and consulting"

Describe the project or task the provider helped with:

Accenture helped us mostly with consulting and sales strategies

What do you like best?

Ease of use and good support, as well as the most up to date technology

What do you dislike?

Accenture itself was good and helpful, however it was a bit expensive to implement.

Recommendations to others considering the provider:

Accenture is a great option because of how professional and thorough they are, however they might not be the best choice for smaller businesses as they can be costly.

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P
Mid-Market
(201-500 employees)
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"They have good technichans... definitively, will work with them again in the future"

Describe the project or task the provider helped with:

They helped us with our implementation of Office 365 on our organization, We had little to no idea, so we contract them as Office 365 consultors. After that time, we had the product up and running without issues. They trained a couple of guys of our organization, and the training was fine, because we have been capable to fix ourselves some issues we had.

What do you like best?

They really seem that know they were doing... they send three full-time consultants for over a month, and the price was good. The training was very good too, with good online and presencial material.

What do you dislike?

At first, they send a very good consultant, and two scholars, for the price of three senior consultants. We talk with them the next day, and they send us the correct proffessionals. They end offering us a bag of support hours for the inconvenience.

Recommendations to others considering the provider:

Make sure that they send you the right consultors. They have good stuff, but they try to sell scholars as seniors for our Office 365 implementation project. After that, all was fine, they send very proffessional consultors.

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Software Engineer
Program Development
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"Upgrade appreciation"

Describe the project or task the provider helped with:

With the provision of the Artificial Intelligence services in their package, it will accelerates the scalability of the network.

What do you like best?

Provision of periodical renewal of security features either through biometric and periodical passwords reviews.

What do you dislike?

Unfortunately their software doesn't have training packages or pages for new beginner accounting students.

Recommendations to others considering the provider:

Is still a very good solution software, no much doubt about it for now.

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Director of Client Services
Hospital & Health Care
Small-Business
(2-10 employees)
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"Accenture"

Describe the project or task the provider helped with:

Accenture helped my company with establishing stronger qualities within our HR department.

What do you like best?

I like that Accenture has a desktop & a mobile accessibility.

What do you dislike?

It's not easy to deal with their customer service.

Recommendations to others considering the provider:

It definitely helps to lighten the work load, but their customer service isn't the greatest. Make sure that you have the time and the patience to put forth when moving forward on a project with Accenture, but it's worth it. You get what you give.

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Marketing Manager
Marketing and Advertising
Small-Business
(2-10 employees)
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"Accenture has great support!"

Describe the project or task the provider helped with:

Accenture knows their stuff and is very knowledgable about what they're doing. Which comes as a big help. Their support is AMAZING though, and became very helpful for our company as sometimes we had no idea what we were doing. They answered our questions with patient and quickly. Even how easily it was to contact support and talk to someone was helpful, which sometimes it is not easy to find this stuff.

What do you like best?

Customer servicer is amazing with Accenture. Not having tried any of the competitors, i'm not sure we ever will because their support was amazing. Easy interface to use, and to be honest, it was just nice looking.

What do you dislike?

Really nothing to complain about specifically. User experience wasn't perfect but overall pretty good.

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EB
Enterprise
(10,001+ employees)
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"The best choice for implementing a chosen strategy or system"

Describe the project or task the provider helped with:

Accenture assisted with process optimization implementation for a large manufacturer with multiple production facilities across multiple products.

What do you like best?

Accenture works with all the largest companies in the United States and the world. This means that the firm has worked on a problem similar to the problem you may have before and will able to complete the work efficiently and effectively.

What do you dislike?

It is a bit unfair to attempt to develop a strong argument for something that I disliked on this project. Accenture completed the work within the scope of the engagement. The engagement was completed on-time and within budget.

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PR
Enterprise
(10,001+ employees)
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"Accenture Review"

Describe the project or task the provider helped with:

What can I say about consultants - can't live with them and can't live without them. I worked with Accenture to implement a tool. It's great to work with some one who has been through it before, but each experience is so different, I really felt like we spent a lot of time educating our consultant to get them up to speed.

What do you like best?

My consultant and I got a long great. It is this kind of dynamic that makes a project successful.

What do you dislike?

The cost of an Accenture deal is so expensive. It was tough negotiate a great deal for our contract.

Recommendations to others considering the provider:

Make sure you have a clear project timeline. You don't want to get stuck on a project that drags out forever and then you need to either go it alone after your contract ends or end up paying big money to extend.

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Consultora
Enterprise
(10,001+ employees)
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"Best consulting company with digital capabilities"

Describe the project or task the provider helped with:

Accenture has a unique set of digital capabilities embedded in its Consulting work. One of the few Consulting companies that have end-to-end capabilities.

What do you like best?

Team quality, excellent communication and resources seniority.

What do you dislike?

Sometimes a little bit expensive but worth for the value it brings.

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Sr Workday IT Analyst
Human Resources
Enterprise
(10,001+ employees)
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"Workday HCM Consultant"

Describe the project or task the provider helped with:

Configuration, Defining Business Process, Report Writer. Working on EIB Mass loads.. Validating the data and functional testing.

What do you like best?

They are the best in the market in providing training and certifications.

What do you dislike?

Interview Process with this company takes lot of time.

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Operations Specialist
Non-Profit Organization Management
Small-Business
(11-50 employees)
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"Accenture"

Describe the project or task the provider helped with:

We have never used this company or service to provided detailed information on them

What do you like best?

Very knowledgeable about process, professional, and very flexible

What do you dislike?

Not much to complain about as they appear to be very knowledgeable about everything we needed

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AM
Mid-Market
(201-500 employees)
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"Accenture is an accountable, dependable partner"

Describe the project or task the provider helped with:

We used Accenture to help us revamp and transform our health-driven content. We specifically reached out to them to provide some insight into our "Health Consumerism" field. They were able to provide us with the information we needed to move forward with a larger content project.

What do you like best?

The best part of working with Accenture was gaining the insight we needed for a bigger project. We simply didn't have the time or internal resources to gather this kind of information. Once we partnered with Accenture, we got what we needed.

What do you dislike?

As of now, nothing. Accenture met our demands and needs. They were responsible and reliable.

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PI
Mid-Market
(501-1000 employees)
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"Accenture IT Consulting"

Describe the project or task the provider helped with:

Worked with accenture to conduct an IT functional transformation. Consultant was knowledgeable about subject matter but gave an overall negative impression about the company.

What do you like best?

The job got done. Consultant was effective and efficient during deployment. My team was satisfied with the results

What do you dislike?

As much as I am glad the job got done, working with the consultant was an overall neutral experience. Consultant seemed to be ambivalent about the company. Consultant consistently appeared overworked with other concurrent projects.

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PI
Mid-Market
(51-200 employees)
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"Yes, performance delivered"

Describe the project or task the provider helped with:

Implemented SAP BOBJ & BW along with HANA for a pharma customer with a team of more than 40+ consultants across various countries and a proven project management practices it was a successful project.

What do you like best?

Ability to Scale & Offering variety of experienced resources in various verticals.

What do you dislike?

Some gaps in transferring skills from one resource to other and these kind of challenges are not very specific to accenture alone but industry itself.

Recommendations to others considering the provider:

Ask all relevant questions so that accenture team can help you better.

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PG
Enterprise
(10,001+ employees)
Validated Reviewer
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"Good company sounds model"

Describe the project or task the provider helped with:

Created a new data warehouse for our company. This was built from scratch and it was our enterprise dw. The front end reporting application was oracle discoverer but internally we have migrated that to Oracle obiee.

What do you like best?

It was a relatively short project spanning a year. They worked with shine of our internal staff was wellman to define reporting requirement needs

What do you dislike?

For some of the indicators it felt extremely quick and dirty and the data quality was poor. Had to redo then after they left.

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AI
Enterprise
(10,001+ employees)
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"Accenture review"

Describe the project or task the provider helped with:

I've completed several initiates with Accenture including replacing and reimplementing B2B solution throughout the SDLC.

What do you like best?

Accenture is very knowledgeable. They bring not only knowledge and expertise but methodology to ensure the project is a success.

What do you dislike?

Accenture can be pretty expensive but I imagine other companies in the same line of work can be quite costly too if not more.

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PO
Enterprise
(10,001+ employees)
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"Vast experiences with ERP Implementation"

Describe the project or task the provider helped with:

Accenture helped our company redesign and implement our ERP process in the Supply Chain and Accounting area.

What do you like best?

Knowledgeable staff, prior experience with project implementation/change management, offshore resources enabling cost effectiveness and overnight job processing ,

What do you dislike?

Overall project implementation costs are still high. Some change management processes were very time consuming and hard to see the value at the end.

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P
Small-Business
(11-50 employees)
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"Amazing Companie"

Describe the project or task the provider helped with:

Integration of SAP ERP with external XIUS system the PI module with web services to capture sales data,

customers and staditics of sale.

Creation of programs for adaptation of internal process of reception and change by guarantee of materials PT, progress of status of repair and exit of merchandise.

What do you like best?

Broad socioeconomic benefits for the employee, model of diversity and inclusion for people, mutual respect, opportunities for extension and growth, excellent place to work

What do you dislike?

Nothing, is a great company worldwide, excellent place to work

Recommendations to others considering the provider:

Nothing, is a great company worldwide

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Corporate Vice President & Enterprise Salesforce Architect
Insurance
Mid-Market
(51-200 employees)
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"Very good high end consulting"

What do you like best?

Their consulting team is one of rthe best

What do you dislike?

their high rate card makes not accessible to easy

Recommendations to others considering the provider:

thought leadership is at its best

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PC
Enterprise
(5001-10,000 employees)
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"Good and bad. Lot of scope for improvement:"

Describe the project or task the provider helped with:

Worked with Accenture on Multiple projects. The best experiences are with in-site resources, The worst experiences are with off-shore resources.

What do you like best?

Best Knowledge and industry expertise when you have the resources appointed on-site.

What do you dislike?

Experienced a lot of need for improvement with Off-line resources w.r.t communications, tech abilities, coordination challenges repeatedly continuously.

Recommendations to others considering the provider:

Recommended for new implementations with at-least 25% of the resource onsite only.

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PB
Small-Business
(11-50 employees)
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"Very helpful"

Describe the project or task the provider helped with:

I needed assistance with consulting on a matter with Microsoft GP and was given excellent tips and tricks to work more efficiently in the future.

What do you like best?

How easy it was to get a person to speak with

What do you dislike?

Nothing! I thought everything was run very well.

Recommendations to others considering the provider:

I really enjoyed working with them and they had great insight into our new software that I truly did not understand.

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PC
Small-Business
(11-50 employees)
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"A great solution, especially if you want a strong customer support crew along the way. "

Describe the project or task the provider helped with:

The staff was patient, helpful and really made sure that the implementation process was as smooth and scathless as possible.

What do you like best?

The customer service department was great!

What do you dislike?

It took quite a long time to get started, and it's a little more pricy than other solutions, but paying a bit more for good customer service is always a plus!

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PP
Small-Business
(2-10 employees)
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"great"

Describe the project or task the provider helped with:

Salesforce integration project and deployment throughout multiple departments

What do you like best?

OUr consultant was accessible when we needed them and provided us with the information we needed to make informed decisions

What do you dislike?

We are a small firm, with a small budget it was pricey but ultimately worth the investment

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PI
Mid-Market
(51-200 employees)
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"Overall good company"

Describe the project or task the provider helped with:

They helped us with implementation and consultation of our services and products.

What do you like best?

They are a well-respected and well-known company.

What do you dislike?

Nothing in particular comes to mind. We had no issues with them.

Recommendations to others considering the provider:

Be prepared to do your homework, and be prepared to have your product implementation and rollout properly planned.

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AN
Mid-Market
(201-500 employees)
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"Professional and Satisfied"

Describe the project or task the provider helped with:

They implemented large SAP application over many regions for a major telecom company

What do you like best?

They have professional approach and plan the tasks well in advance

What do you dislike?

While handover you may not receive all documents as resources would have changed and documents misplaced

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Solution Architect
Food & Beverages
Enterprise
(5001-10,000 employees)
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"Pricey but not a bad organization"

What do you like best?

Knowledgeable, friendly consultants who seemed to have a fairly good handle on business processes and the change management that was required to implement new systems.

What do you dislike?

Rates were a little bit high and because of the way the company is structured they're more likely to be interested in working with large enterprise organizations than when SMBs.

Recommendations to others considering the provider:

Accenture is another typical "Big 4" consulting company. Their rates are going to be a little bit high and just like any other big organization, they'll have some good consultants and some bad consultants, but they also have a lot of resources at their disposal to help drive projects to completion quickly. Like I mentioned above, if you're a small or mid-sized company, their rates will probably be out of your range.

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PF
Enterprise
(5001-10,000 employees)
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"Accenture Implementation Provider"

Describe the project or task the provider helped with:

They were our implementation provider for NetSuite

What do you like best?

They were very knowledgeable and great to work with

What do you dislike?

Nothing disliked all was good as they met all our needs.

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EP
Small-Business
(2-10 employees)
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"Flexible Behemoth"

What do you like best?

Responsive for a large company.

Flexible when needed.

What do you dislike?

Can sometimes give the perception that they are hiring smarter people than they really are. Don't get me wrong, there are some awesome Accenture people I have worked with and some fantastic execs. But when you get down to the guy who is going to turn up and do your work, there can be big jump.