NetSuite Reviews & Product Details

I love NetSuite's ease of use, which simplifies complex tasks and helps me navigate the platform easily. Its ability to configure according to my specific needs allows me to tailor the system to our unique business requirements efficiently. I also appreciate the capability to drill down from financial statements into individual accounts and transactions, providing a deeper insight into our financial and manufacturing operations. These features collectively enhance our productivity and decision-making processes. Additionally, the additional functionality and efficiencies offered by NetSuite are significant improvements over our previous system, GP, which is reaching its end of life. Review collected by and hosted on G2.com.

Accounting for construction requires some customization in addition to configuration. Customizations are required for PSR reporting and Percentage of Completion revenue recognition. That requires either a SuiteApp or customization. Basic setup was easy, but construction functions were a bigger challenge. Review collected by and hosted on G2.com.

I really appreciate how visually intuitive and easy on the eyes NetSuite is, allowing me to navigate to the same destination through multiple pathways. I find the reporting functionality exceptional as it always provides the source of the data, which lends a sense of transparency and reliability to the information I work with. Moreover, I am particularly fond of how using NetSuite simplifies the principles of accounting, making them easier to understand. This aspect is incredibly beneficial, especially in terms of enhancing my grasp of accounting concepts through the software’s interface and capabilities. Review collected by and hosted on G2.com.

I think the implementation process could use some work. Initially, it's very difficult to get it to where it needs to be. It should be tailored per industry first, then enhancements can be added after the initial implementation. Also, the initial setup was not easy due to internal factors and a bad choice of consulting company. Review collected by and hosted on G2.com.

I appreciate NetSuite for its consistent uptime, which ensures that the system is reliably available whenever I need it, minimizing disruptions to my workflow. Additionally, I find the dashboards provided by NetSuite to be quite helpful, as they offer a clear and accessible overview of critical information, aiding in decision-making processes. Interestingly, I value the integration capabilities of NetSuite, particularly its compatibility with Brex, which allows for seamless interactions between different systems and enhances the overall efficiency of handling various financial tasks within our non-profit accounting operations. Review collected by and hosted on G2.com.

I find the customer service lacking and feel it could be improved. The initial setup of NetSuite was problematic due to receiving friendly but uninformed consulting help from the NetSuite team, which led to many delays and setup headaches. Review collected by and hosted on G2.com.

1. Unlike other tools, NetSuite only release tow big updates an year. I don't need to worry about upgrades for about 6 months.

2. If they are likely to remove or improve an item, they will provide an ample of time to recover the data and also provide multiple ways to overcome it.

3. An ERP with all the necessary modules in hands reach (OneWorld), upgrading along with the global updates like LLMs. Each modules are easy to use with just one click on "Enable Features" page.

4. Always provide the libraries for external tools like Mulesoft, Dell Boomi to easily integrate with other systems. We can create our own APIs too using RESTlets. Review collected by and hosted on G2.com.

Support system, I understand the support may take time for an issue, but it's to long even for a P1 issue.

NOTE: This has been improved recently. Review collected by and hosted on G2.com.

In my experience, the most valuable aspect is how easy it is to track payments, manage credit notes, and verify vendors' banking details. I also find the ability to save frequent activities as 'favorites' particularly convenient, especially when I need to generate a report. Review collected by and hosted on G2.com.

What I like least about Netsuite is that when searching for a bill or vendor, you have to enter the exact information. This becomes challenging if the team responsible for creating profiles makes a typo or includes an extra space, as even a small error can make it impossible to find a vendor. Review collected by and hosted on G2.com.

It's a great tool when collaborating with procurement on things like vendor registration, onboarding and purchase order creation. I like that it's a single tool across the entire lifecycle.

What's really great is the ability to track who the request is sitting because that brings a lot of transparency to the process. It even helps plan followups when needed.

We use it for all of our procurement and some finance tasks. Review collected by and hosted on G2.com.

It does take time getting used to especially the user interface as it's very much a legacy system build in terms of design.

I've never needed to use the support as it's pretty simple after a demo or two. Review collected by and hosted on G2.com.

As a project manager in localisation, I really appreciate how NetSuite simplifies working across multiple markets. Its localisation features and integrations make it much easier to coordinate global projects and reduce manual effort. The visibility it gives into both financials and workflows is also a big advantage for keeping projects on track. Review collected by and hosted on G2.com.

The interface can feel a little outdated compared to newer tools, and the learning curve in the beginning can be challenging for new users. Once you get comfortable, though, it’s a very capable system. Review collected by and hosted on G2.com.

This platform is both highly flexible and robust. It has a greater decree in terms of ease of implementation provided you have the right partner. It provides extensive customization options, along with a wide range of standard suites and SuiteApps, including those from third parties. The ecosystem, especially the support available from partners, is excellent and makes it easy to work with. Review collected by and hosted on G2.com.

At times, I find that Netsuite support is not particularly helpful, especially when it comes to major functionalities that should work but don't. Instead of addressing these issues promptly or offering alternative solutions, support often categorizes them as Enhancements. Unfortunately, some of these enhancements are never implemented and can remain unresolved for as long as four years. This is an area where I believe Netsuite really needs to make improvements. Review collected by and hosted on G2.com.

The integrations and data import functionality makes the software easy to use across our varying number of enterprise applications and other local service providers. Also, the Advance Revenue Module for SaaS is thorough and was the first to be best in class whilst adopting ASC 606. Review collected by and hosted on G2.com.

The reporting can be a bit challenging, especially for some of the additional modules such as Fixed Asset Management. There is also not an easy way to manage billing adjustments for simple things, such as sales tax, as the revenue module is tied to all invoicing and credit activity. Lastly, I found the implementation to be a bit of a struggle but I believe that was more of an edge case of our implementation manager missing the comprehension of a few of our use cases. Further challenging this is the rigidity in how Netsuite uses system GL accounts to perform certain functions that didn't fit our old system. This brought challenges in data loading GL activity to our FP&A platform. Review collected by and hosted on G2.com.

NetSuite is an all-in-one solution that truly keeps everything in one place. I use it daily, and it has streamlined so many aspects of our business. The ability to manage multiple functions within a single system makes it incredibly efficient. We’ve also added a few integrations to support our customer service team, and the improvements in their workflow have been noticeable—they love it. Overall, NetSuite has been a game-changer in helping us stay organized and effective across departments. Review collected by and hosted on G2.com.

The biggest challenge we faced was training during implementation. The system is powerful, but without clear and thorough training upfront, it can feel overwhelming to new users. Even now, one of our biggest struggles is navigating the different levels of support—figuring out who to contact for help or how to get quick answers when we run into issues is often frustrating. Additionally, the reporting system, while flexible, has been difficult for many of our users to learn and use effectively Review collected by and hosted on G2.com.