NetSuite ERP

NetSuite ERP

3.9
(692)

NetSuite ERP is a cloud ERP solution and provides proven financial management and ERP that easily integrates with your broader sales and service processes.

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What ERP Systems solution do you use?

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Paul D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"World's Best ERP"

What do you like best?

Flexibility to configure for the specific workflows and business processes of a company. The ease of user adoption helps everyone quickly get up to speed with the work they need to perform. The alerts and dashboard help with efficiencies. The ease of customization allows users with the right roles and permissions to configure things to meet their specific needs without having to be a computer programmer. The roles and permissions allow for granularity for segregation of duties. The help and support is phenomenal, with field level, page level and a fully accessible support library which is easy to search with help topics articles and videos. I would highly recommend anyone who wants to have a software which will take their company forward and grow for the next decade to not waste any more time and implement NetSuite today.

What do you dislike?

There is not really anything to dislike about NetSuite. It exceeds expectations. The only thing to not like about NetSuite is if you try to use other software, NetSuite will have spoiled you.

Recommendations to others considering the product:

When switching to NetSuite (your best decision for your company) use a solution provider rather than NetSuite direct to both procure the software and provide the services. A Solution Provider is more vested in your ultimate success.

What problems are you solving with the product? What benefits have you realized?

NetSuite improves the efficiencies of business processes and the effectiveness of employees, often freeing employees from "busy work" to allow them to contribute above their normal duties.

Melissa S.
Validated Reviewer
Verified Current User
Review Source

"Great ERP for your company."

What do you like best?

It is a reliable, secure and easily accessible cloud service. The platform is robust and has personalization forms and reports, as well as great integration potential. NetSuite can do many things. It's the easiest program I've used for billing. You have many different options to choose from that you can use. And it's so easy to open a company and see all the invoices we've made for them in a list. It has made our invoicing simplified and very simple. This software has so many options that it is crazy. The software has a very modern design, if you have been in a website like Facebook and you can use the navigation in the upper tab, you will be satisfied with Netsuite. The program is based on the cloud, which is for mobile use. If you can open the website and have a decent size screen, then you will get the full experience. Never have to worry about hardware failure, with integrated redundancy and backup.

What do you dislike?

NetSuite is not easily implemented, and requires experience so that everything works correctly the first time. There is a strong learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms. There is a saying in the NetSuite community that is very true: "You can do anything with NetSuite, but it will cost you." These costs can be development hours for internal developers, fees paid to partners, license costs for complements and integrations, etc. Search restrictions do not allow too many layers in a single search. Case reports can not see the price of the invoice since the invoices are in the client. The search for a client can see that, but if you are starting with the parameters of the case to understand the profit margin of the product for the support, some cross-references in Excel are required.

Recommendations to others considering the product:

If you are looking for a system where you can log in and in a few days be fluent and comfortable, NetSuite is not for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity. Customer service ratings have skyrocketed because CSRs now have a complete picture of the customer and all their interactions, including the website, phone and email. NetSuite can adjust to your business almost infinitely. Personalization of emails, pdfs, transaction screens and more. All this is rewarded with more efficiency in all aspects of the business. If what you are looking for is fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and is willing to invest the time and money necessary to get a great return on your investment, you will be happy.

What problems are you solving with the product? What benefits have you realized?

We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate many processes (expenses, amortization, sales tax) and the interface is generally easy to use. We were able to have a single source of truth for our customers, supplier lists, inventory and finances. NetSuite's OneWorld product was key to meeting our needs and, as a cloud-based solution, we can maintain it with a limited staff. As a Controller, I am the principal administrator of our NetSuite solution, without IT staff.

Abel R. J.
Validated Reviewer
Verified Current User
Review Source

"Great tool for front and back office processes."

What do you like best?

This tool is ideal for all the financial processes that are elaborated daily in a company that allows the creation and edition of financial reports, with speed and high efficiency, it is an ideal tool to control the incoming flow of income to the company, which allows performing an effective control of each one of them, automating certain cash processes, which were made by manual mail a time ago, in this way, they can control and perform a timely follow-up to the different assets that move in the income of money, or in the products that are kept in storage, this system is also ideal for the invoicing of different orders, electronically, since it provides templates for invoices and receipts, fully prepared, with which, these can be modified in minutes.

What do you dislike?

I would like to have all the information available on my computer, or on my mobile devices, why? , well, sometimes I try to disconnect from the internet, to clear my mind a bit, and on weekends, I usually review work issues, to see what I can improve, but I hate having to always be connected to the Internet to access Netsuite, apart from stressing me a bit, distracts me from the work I'm doing, if I could have an offline database of some of the work I do in the working days in this tool would be great, I can do some revisions when I'm at home or elsewhere on weekends.

What problems are you solving with the product? What benefits have you realized?

It is a tool that allows you to perform the different financial operations of a company in a single tool, you can manage almost all these processes from Netsuite, all the purchasing processes, the administration and control to suppliers, all the invoicing of both employees, and to external entities, in short it is a very complete tool to perform all these tasks.

TJ B.
Validated Reviewer
Verified Current User
Review Source

"Lots of customization available for the small and mid-market space"

What do you like best?

One of the best things about Netsuite is the ability to either bundle your own sandbox items or utilize either managed or other bundles that have been shared to the site. This helps enhance the functionality of the system.

What do you dislike?

One of the things that I dislike is how Netsuite treats currency pairs. We have a highly complex structure (multiple legal entities with various hierarchies in different currencies and some of them don't tie exactly when inputting rates

Recommendations to others considering the product:

Make sure to check out the bundles. This will help you with enhancing the platform with little extra exertion. I would also check out suiteanswers as that has been extremely helpful in helping our organization address anything that we get stuck on in the platform.

What problems are you solving with the product? What benefits have you realized?

We have automated our intercompany elimination process and used Netsuite to integrate with salesforce to drive efficiencies.

Will R.
Validated Reviewer
Verified Current User
Review Source

"First time Suiteworld attendee - defintely worth it!"

What do you like best?

Netsuite allows us to be as flexible as needed - it’s good at a lot of different things, but it’s great at being customizable. We can change The system to suit our needs and adapt on the fly as requirements change.

What do you dislike?

The testing process for the upgrade schedule leaves a little to be desired. The mobile experience isn’t great - it’s best on a real browser (app is more forward facing rather than back end processing). Also not a huge fan of all the add-ons that should be included with the “standard” addition.

Recommendations to others considering the product:

Do your due diligence.

What problems are you solving with the product? What benefits have you realized?

Accelerated growth, while good, has it’s downfalls and NS has helped minimize those struggles. We’ve unified our financial systems into one platform, consolidated inventory and have visibility into all areas of our business, using metrics we didn’t even know we needed or wanted prior to NS.

Walter G.
Validated Reviewer
Verified Current User
Review Source

"SuiteSuccess Deployment of NetSuite - Did What They Claimed!"

What do you like best?

We were able to plan our deployment and meet an aggressive schedule due to the able assistance of the NetSuite SuiteSuccess team. During deployment, we met sometimes daily with online conference calls to resolve setup issues and discuss best practices. The implementation team was patient with our questions.

What do you dislike?

The pricing structure is too "all or nothing." For casual users internally, a tiered model would let them use NetSuite with limited access but without the full subscription price. We would prefer to use more of our team members within the NetSuite environment, but until our business scales a bit more we are holding back. Doing so removes the advantage of robustness for employee turnover in critical positions.

Recommendations to others considering the product:

Go with SuiteSuccess to make the deployment nearly seamless. We had help 24/7 during the development and deployment.

What problems are you solving with the product? What benefits have you realized?

We are able to manage our vendor-held inventory with much more precision. Documented intra-company transfers of materials is seamless. With better visibility into the asset allocation, we are experiencing fewer stock out situations.

Jordan F.
Validated Reviewer
Verified Current User
Review Source

"Plan for the Future"

What do you like best?

Transparency. Able to connect it to our online website which we should have up and running within 30 days. The reporting is 2nd to none and we can see any Performance Indicators that we need. Extremely customizable.

What do you dislike?

Speed of Netsuite is suitable, but could be improved slightly to make it a little more efficient. Had 2 downtimes for about 30-45 minutes each in the past 4 months.

Recommendations to others considering the product:

Extremely customizable, be clear on your business practices with the SuiteSuccess team so they can set it all up correctly and how you want.

What problems are you solving with the product? What benefits have you realized?

We outgrew our old ERP program and switched to NetSuite as we plan on expanding in the future and NetSuite is a program that we could not see outgrowing ever. We we're able to improve our invoicing processes by almost 75%. The automated inventory tracking is something that we will be taking advantage of once we have some history built up into the system.

Nicolas C.
Validated Reviewer
Verified Current User
Review Source

"Painful set up but robust software"

What do you like best?

Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

What do you dislike?

I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Recommendations to others considering the product:

The best recommendation is to make sure you find a strong LOCAL implementer company who can help you throughout the first months of the transition, otherwise the whole set up process could be a disaster. You absolutely need an expert company to do that process for you, but there are several companies claiming they have enough experience and they don't. Do your research.

What problems are you solving with the product? What benefits have you realized?

The biggest business problem we are solving is the fact that we do not have business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

Jon F.
Validated Reviewer
Verified Current User
Review Source

"Feature-rich cloud based ERP Solution - A solution you can grow with"

What do you like best?

Complete cloud based system requiring limited to no IT support. As the CFO of our small to mid-sized company I am able to provide the on-going support for our NetSuite ERP solution.

What do you dislike?

I am not thrilled with NetSuite's pricing model. They offer deep discounts off list price to get started with your subscription and then over-time back-off the discount , with the goal of you eventually having to pay the full list subscription price - typically increase is 10% annually plus a reduction in your discount (i.e. start at 50%, reduced to 45%, 40%, etc). The general argument is that they are continuously improving their solution and there is no overt charge for upgrades, beyond adjustments to their list price and discounts given. Regardless, the value (price vs. quality) is certainly there. Biggest concern is now that Oracle owns NetSuite, their pricing model will become incomprehensible and they will find a way to make you pay for the same solution over and over again by repacking and calling it something else, like Fusion.

Recommendations to others considering the product:

NetSuite is a great solution for a growing company. We had 15 employees for our primary operating units (3) and recently purchased another that doubled the number of employees to 30. We were able to implement NetSuite for the new company to centralize and integrate all the accounting transactions (A/R, A/P, Financial Reporting, etc.) within a month's time. We maintain no IT Staff to support our ERP system. I would highly recommend NetSuite as a robust solution that is capable of meeting the needs of small, medium sized and large companies. Whether it is accounting, warehouse management, manufacturing, CRM, HR, Payroll, or online storefront/website, NetSuite can provide you with what you need for your business at a reasonable price. I look at it this way, our annual subscription price is just over a third the cost of a dedicated IT Professional and it provides employees with a robust time-saving fully integrated technology tool to manage your business.

What problems are you solving with the product? What benefits have you realized?

Multi-company capabilities was a big benefit to our business. NetSuite allows you to easily consolidate multiple entities, making accounting breeze. Also, the Global Search and Saved Searches and robust reporting allow you to generate about any kind of report you may need, as well as email alerts, and easy distribution via email. Saved Searches and Report writing are fairly easy. Great dashboard capabilities allow you to monitor your key performance indicators and also provide quick access to reports and information you need and use most. All very configurable to meet your specific needs/requirements, both as a company and individually. Scripts sit on top of the base software and are seldom affected by upgrades, making it easy to customize NetSuite to meet your specific business needs. Also like the rich unit of measure conversion capabilities that allow you to purchase in one unit of measure and stock or sell in another (i.e. purchase in metric tons or Kilograms and sell in pounds).

Chris H.
Validated Reviewer
Verified Current User
Review Source

"NetSuite - A comprehensive solution for our needs"

What do you like best?

NetSuite is very robust and appears that reporting is going to be very comprehensive. Reporting capability is something we are lacking with our current systems and we are excited to have this new ability. NetSuite is also going to allow us to have all facets of our business in one software for the first time so that we can report (hopefully) easily on all those aspects together from one software.

What do you dislike?

On the flip side of being excited for the reporting capabilities, so far the ease of custom reporting has not been as easy & intuitive as I had expected it to be.

Recommendations to others considering the product:

At this point, we have not yet gone live. Part of that is due to integration issues with our POS system. However, the fact that NetSuite is not "local" by any means is a definite drawback. I feel that we would be much further along if we could have face-to-face onsite meetings with our implementation team as needed which is impossible. NetSuite has also had a lot of turnover on our account and we are constantly "re-training" new implementation specialists on our business and where we are in our process.

What problems are you solving with the product? What benefits have you realized?

We are currently still only in our sandbox account and getting everything set up in our production account. We hope to go live within the next couple of months at which time we expect to see great benefit from having all aspects of our business consolidated within one software program.

kristen l.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"horrific and painful experience"

What do you like best?

the potential that Netsuite possess could be promising. however, the support behind it and how to get the level of experience is the most painful thing i have ever experienced.

the functionality have some great features, but in my opinion could work better for the user

What do you dislike?

First of all the customer support is a joke, the implementation is all customer based and receiving help has to be the most difficult thing ever. We are still struggling and this will be our 2nd year. If you need help you have to send an email to a helpdesk and wait for someone to call you and they are typically from the Philippines. in order to do simple process's like bulk print, you need a saved search. to figure out how to do a saved search you need a net suite specialist.

Recommendations to others considering the product:

Needs better Support. More training, Better ways to train. More hands on training for all members.

Headed in the right direction, but by far, needs work on having users able to navigate

What problems are you solving with the product? What benefits have you realized?

the pro of NS, is that we are operating better, We see the short cuts we endured in our business and correcting the flow and the process. However where we thought the software would solve our issues and we would not have to hire additional employees , we have had to double our work force in order to operate.

its also hard because when we first began with NS we did not realize the impact small things have on our record keeping.

Kelsey B.
Validated Reviewer
Verified Current User
Review Source

"Awesome ERP System!"

What do you like best?

I love the fact it's web-based and I can access it from anywhere. I also love how easy it is to navigate. If there isn't a way discovered on how to do something it can be figured out. The sky is truly the limit with this system. And I can honestly say I'm stilling learning new ways to navigate and we've been using this system since September 2017. I like the fact that I can be several different roles within my system.

What do you dislike?

I dislike that the system can freeze and run slower at times.

Recommendations to others considering the product:

Make sure to perform tons and tons and tons of testing and use the sources available to better your launch and learning experience. Ask questions.

What problems are you solving with the product? What benefits have you realized?

We're currently working on how to better form a couple different reporting forms we used with our previous system and just how to retrieve this data in this ERP system. There is a lot more available and a lot easier process to get the info.

Saugandh S.
Validated Reviewer
Verified Current User
Review Source

"Best ERP system for small-medium sized companies"

What do you like best?

1. Cloud-based platform: I can access the ERP system from anywhere in the world as long as I have the internet connection.

2. Ease of use: the ERP system is easy to understand for a new person.

What do you dislike?

- If the internet connection is slow, it takes time to run reports.

- It doesn't work well with certain web browsers.

Recommendations to others considering the product:

I would recommend implementing NetSuite for small to medium-sized companies with a less complex business model.

What problems are you solving with the product? What benefits have you realized?

NetSuite is designed for small to medium-sized companies with the less complex business model. I use it for almost all my daily task related to operations management and supply chain planning. NS has helped in various ways -

1. Ease of navigation from one instance to the other.

2. I can set up automatic reports, reminders, delegate tasks through NS.

3. I send many documents (POs and work orders) to my vendors directly through NS.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"NetSuite ERP for a small team"

What do you like best?

It is a robust system that combines good controls with ease of use.

Being web based, all updates are seamless and communicated in advance. there is rarely trouble with system being down or slow and that helps the team be productive and efficient at all times.

What do you dislike?

The reporting aspect is not at par and could use a good deal of improvement. Something as basic as timestamps on reports is not available.

Dashboards could use some work as well. There is limited functionality on that front so far.

Recommendations to others considering the product:

1.Reports should be easier to customize. They should have time stamps for date run. Fonts and font sizes should be customizable both for the interface and especially for reports. I find Aria 8 too small and would love to see Calibri 11 as my default for reports. Additionally, I don't like reports in Excel that have grid lines. There should be a way to have reports come out of the system with some such basic customization.

2.Dashboard should be improved to incorporate more accounting milestones such as status of close, number of accounts reconciled, number of close tasks completed and the team members responsible for the same.

3. account reconciliations summary on the dashboard should be expanded to include account recons other than bank

4. AR related portlets needed on the dashboard to see the mix of AR balances outstanding at any point in time.

5. Attachments to journals should be available to view without downloading to the computer.

What problems are you solving with the product? What benefits have you realized?

Ease of use combined with robust controls was the intention and we believe it to have been accomplished.

John M.
Validated Reviewer
Review Source

"Awesome, great and flexible ERP "

What do you like best?

I cherish the reality it's electronic and I can get to it from anyplace. I additionally love the wonderful way simple it is to explore. It has made our invoicing streamlined and straight forward. Custom fields, records, and structures are anything but difficult to make and alter. I likewise like the reports and simple entry to databases. By and large, the revealing is so powerful.

What do you dislike?

So far nothing to dislike but it is an excellent software.

Recommendations to others considering the product:

For whatever length of time that you execute keenly, Netsuite can be with you for a mind-blowing remainder. They will scale with you and work with you to ensure the framework is modified to your particular use case. I would recommend.

What problems are you solving with the product? What benefits have you realized?

This item has streamlined our client communication process from Cold Lead to Invoice which has disentangled our capacity to change accounts from rep to rep easily. It additionally houses most of our accounting information, including amortization plans, journal entries, charges, vender information, earnings.

Alice H.
Validated Reviewer
Review Source

""NetSuite ERP Review""

What do you like best?

This instrument is perfect for all the budgetary procedures that are explained day by day in an organization that permits the creation and version of money related reports, with speed and high proficiency. It is a perfect instrument to control the approaching progression of pay to the company,for the invoicing of various requests, electronically, since it gives formats to solicitations and receipts, completely arranged, with which, these can be adjusted in minutes. Netsuite enables us to be as adaptable as required - it's great at various things, however it's extraordinary at being adjustable.

What do you dislike?

There's nothing we dislike about product so far.

Recommendations to others considering the product:

Makes invoicing fast and amazingly straightforward. Loads of options and easy to re-try this item to make it work for your association and what you are invoicing.

What problems are you solving with the product? What benefits have you realized?

We've brought together our monetary frameworks into one stage, solidified stock and have perceivability into all zones of our business, utilizing measurements preceding NetSuite ERP. The computerized stock following is something that we will exploit once we have some history incorporated up with the framework.

U
User
Validated Reviewer
Verified Current User
Review Source

"Salesforce on steroids!"

What do you like best?

Netsuite ERP has streamlined our customer interaction process from Cold Lead to Invoice which has simplified our ability to transition accounts from rep to rep effortlessly.

What do you dislike?

Netsuite ERP is crazy expensive (worth every penny... but still our single largest expense) and while it is somewhat intuitive, the learning curve is STEEP! I completely recommend bringing an expert in to set up the base structure and train the team. Money well spent, otherwise it is complicated enough that it carries the risk of losing momentum in the organization wide implementation.

Recommendations to others considering the product:

Hire an expert to implement!!!! Also... resist the urge to over customize. There are some customizations that will materially impact the effectiveness of the system.

What problems are you solving with the product? What benefits have you realized?

COMMUNICATION!! Our team are rock stars at using Netsuite ERP as it was intended (Quick Pro-tip: Do Not Over Customize!). They are able to communicate and record every interaction in detail and this record has been invaluable, especially with returning customers. After 3-6 months of inactivity it is easy to “forget” the details about a customer. Netsuite has become our shared memory bank.

Patsy F.
Validated Reviewer
Review Source

""NetSuite a component rich ERP framework.""

What do you like best?

NetSuite can do as such numerous things. It is the most effortless program we've at any point utilized for invoicing. It has a variety of choices to look over that you can use. You can tell it to charge a client/parent organization or you can disclose to it that the organization is charge excluded. So everytime you complete a receipt for that organization it will naturally include or not include the assessment. There is even a "record" area that you can transfer shapes like assessment absolved structures, or client contracts. Furthermore, it is so natural to raise an organization and see the majority of the solicitations that we have ever constructed for them in a rundown. It has made our invoicing streamlined and straight forward. This product has such huge numbers of alternatives it's insane. On the off chance that anybody in our bookkeeping office can consider something that would be useful to us on the receipt that isn't as of now there, the leader of our organization can go into the "back ground" of the product and include and erase fields from our invoicing layouts. Love this program!!!

What do you dislike?

It very well may befuddle make sense of how to set up your "Dashboard" for your very own determination and utilization. Other than that there is nothing that we don't care for about NetSuite!!

Recommendations to others considering the product:

Makes invoicing quick and extremely simple. Heaps of alternatives and simple to redo this product to make it work for your organization and what you are invoicing.

What problems are you solving with the product? What benefits have you realized?

Recording and following endorsements for installments and solicitations. Netsuite makes it simple for us to introduce the information for endorsement, and simple for the approver to explore and support. We cherish it. Its been a wild achievement. Client commitment is high. The information straightforwardness it gives drives better business choices.

Babara L.
Validated Reviewer
Review Source

"Awesome cloud-based ERP"

What do you like best?

I adore the culmination of the instrument. Netsuite houses the majority of our bookkeeping data, including amortization plans, diary passages, charges, seller data, incomes, opex, cost of offers, thus considerably more than I can list here. Each and every bookkeeping capacity my association does goes through Netsuite. What's more, from that point we can transfer legitimately to Adaptive Insights, which we use for our estimating and planning.

What do you dislike?

One downside of the framework is that the UI isn't as perfect as different instruments that we use. The hunt bar is magnificent, however the pursuit apparatus, alongside "list" is less instinctive and doesn't restore the qualities as effectively.

Recommendations to others considering the product:

Keep up and utilize your sandbox for preparing and testing - don't bet everything on the creation condition until you've thrashed your procedures completely in the sandbox. I would suggest that associations considering Netsuite take a gander at what number of frameworks they're utilizing for the bookkeeping capacities. On the off chance that that number is mutiple, Netsuite might be an extraordinary apparatus to spare your AP, AR, and bookkeeping groups a ton of time while limiting blunders.

What problems are you solving with the product? What benefits have you realized?

Our bookkeeping group can have all their data on one framework, which enables them to incorporate detailing straight with Netsuite with live access to the continuous information. This is priceless to them since they don't need to stress over aggregating information from different sources into Netsuite or sending out to different sources before doing their revealing. NetSuite is interfacing our whole organization, across the nation, associating deals to support and keeping up a dimension of straightforwardness and perceivability I've never experienced in an ERP.

Mattie M.
Validated Reviewer
Review Source

"Great ERP tool"

What do you like best?

I cherish the reality it's online and I can get to it from anyplace. I additionally love the way simple it is to explore. On the off chance that there is anything but a route found on the best way to accomplish something it tends to be made sense of. The sky is really the breaking point with this framework. What's more, I can genuinely say I'm stilling adapting better approaches to explore and we've been utilizing this framework since September 2017. I like the way that I can be a few unique jobs inside my framework.

What do you dislike?

I despise that the framework can stop and run slower on occasion.

Recommendations to others considering the product:

Make a point to perform tons and tons and huge amounts of testing and utilize the sources accessible to better your dispatch and learning knowledge. Make inquiries.

What problems are you solving with the product? What benefits have you realized?

We're at present taking a shot at how to more readily shape a couple distinctive detailing frames we utilized with our past framework and exactly how to recover this information in this ERP framework. There is much increasingly accessible and significantly less demanding procedure to get the data.

Peter Z.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A cloud-based solution for real-time information for all aspects of your business."

What do you like best?

This is the first truly scalable ERP system I've ever encountered, always available to my users wherever and whenever they need access, designed for global commerce and the global supply chain.

What do you dislike?

The search bar is wonderful, but the search tool, next to "list" is less intuitive and doesn't return the values as easily. And the Office365 outlook connector could use some work -- it does not do a great job of automatically associating emails with cases, accounts, or contacts, and the native NetSuite functionality leaves a lot to be desired.

Recommendations to others considering the product:

Maintain and user your sandbox for training and testing -- don't go all-in on the production environment until you've beaten up your processes thoroughly in the sandbox.

What problems are you solving with the product? What benefits have you realized?

NetSuite is connecting our entire company, from coast to coast, connecting sales to service and maintaining a level of transparency and visibility I've never experienced before in an ERP.

AI
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Works great for simple processes, but system performance degrades with added customizations."

What do you like best?

- NetSuite is an all-in-one suite for a business- whatever step you are in the process, or role, NetSuite will have a module or function dedicated to it.

- As a NetSuite Administrator, I like best how much we can customize NetSuite from fields to workflows.

- SuiteAnswers is an extremely helpful source of information

- For end users, they like the FAM tracking system and also how easy the period close checklist is. We also like the report querying functionality.

- Resource Import allocation

- Original Project Manager role is restricted only to their subsidiary resources. This is not ideal as projects can have many resources across the globe allocated to their projects.

-Reporting on subsidiary pulls subsidiary currency - it should pull project currency regardless of employee's subsidiary.

What do you dislike?

- The more customization we make, the more the system lags.

- Advanced Revenue Accounting and Project Management has limitations. We've had to create our own scripts to accommodate.

- Searches can not query. This would be extremely helpful since they are more customizable then reports.

- Netsuite does not have a missing timesheet report and we also can not search for it (we can only search for created time).

- We can't import billing schedules into Sales Orders (some of these can be up to 100 lines, and our accountants need to create a new billing schedule to each one).

- We can't select a currency per employee (rather than subsidiary). However, I think there is a resolution coming out for this in 2019.1.

- When we credit a T&M invoice, the time does not become unbilled (like when you delete an invoice). Our Accountants are 100% against re-opening a period which is why we have to credit.

- Dependent on browser, NetSuite returns errors or the browser does. It would be nice to have NetSuite return the error on all browsers so we know what is the error. Errors are also really vague.

- Resource role (Employee Center) should have more insight into their project details. Timesheets and time entries aren't very user friendly.

- Mobile app is not good - not enough functionality, terrible UI

Recommendations to others considering the product:

It will work for your company. Just make sure you have processes set efficiently so you can make less customizations in NetSuite, or consider changing your processes slightly to make the system more user-friendly for your users.

What problems are you solving with the product? What benefits have you realized?

- created our own Dunning system

- invoice templates customized per subsidiary

- integration with Concur and SalesForce to update data

- completing order requests and billing

- financial data derived from the system

NetSuite overall is accomplishing our business needs. What we need most from the system is a more user-friendly interface for our Billing team, and also more capabilities to manage projects for our Project Services team.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"New customer to Netsuite, conversion date 6/24/2018"

What do you like best?

I like the idea that we are fully integrated, however the functionality is not there for us, yet. I hope this convention sheds some light and networking with other NetSuite users may prove quite beneficial.

What do you dislike?

The accounting functions are just not user friendly. Reporting takes a rocket scientist to develop simple reports. We have had to had so many facets customized, and hope we are nearing the end of 3rd party handholding. The POS is painfully SLOW.

Recommendations to others considering the product:

Spend a SERIOUS amount of time in a Sandbox to make sure all your needs are met before taking the leap. And, if anyone tells you the POS works faster outside of the Sanbox, that is not true. Training, training, and more training.

What problems are you solving with the product? What benefits have you realized?

We have not solved any problems with our conversion to NetSuite, only created new ones. I am hopeful that with time (and money) our business practices will be streamlined.

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NetSuite ERP
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