Medius Reviews & Product Details

Medius Expense has helped us simplify and automate our entire expense management process. It cuts down a lot of the manual work involved in expense reports, approvals, and exports, while also giving us clearer visibility into the data.

From a support perspective, it’s especially useful because everything is centralized. That makes it easier to investigate customer issues, track what’s happening, and follow up on requests without jumping between different places. Overall, it helps keep the process smoother for both our customers and our internal teams. Review collected by and hosted on G2.com.

One thing I find a bit frustrating is that some processes can feel quite complex, especially when a customer has a specific or unusual setup. At times, it can also take a while to get the right internal team involved, or to implement certain changes once they’re identified.

That said, I understand this is partly due to the overall complexity of the platform and the range of different customer configurations. Review collected by and hosted on G2.com.

The UI has improved drastically compared with older iterations, especially when it comes to accessing other team members’ invoices and documents that are in their queue. One of the strongest elements we leverage is the reporting functionality. We need clear visibility into how our users are performing, and in Medius this is very straightforward and easy to access. Review collected by and hosted on G2.com.

Capture rates are down, and we don’t understand why the platform doesn’t seem to be learning how to properly capture certain vendor invoices. Even after attempted retraining, we continue to see the same issues resurface. This is one area we’re trying to focus on improving. Right now, our capture rate is around 64%; my goal is to get us consistently above 70% and, eventually, to a best-in-class level. Review collected by and hosted on G2.com.

Everything is automated and the app is fluid. Expenses are added smoothly and the OCR is well trained. I like the UI and the UX, it's very well supported. Review collected by and hosted on G2.com.

One area that could be improved is the user experience for certain features, which can sometimes feel complex or require several steps. Simplifying workflows and making some features more intuitive could make the platform even easier to use. Review collected by and hosted on G2.com.

Super user friendly, even for brand new users. I had to migrate my company over a week after I started and I had no knowledge of our AP process at all and Medius made it so easy. I even held a training for the company without really having tested it or used it before. Very easy to find things, create views and reports, look at analytics, etc... Additionally, all of the user settings for workflows/permissions, etc are really great. The AI and automation works super well too. No issues with our ERP integration at all. Never lags or shutdowns. Honestly no complaints! Review collected by and hosted on G2.com.

I really don't find anything not helpful or anything I dislike. If there is something I struggle with, it is more likely that I don't know how to change the setting to fix it (user error) than an actual system issue. One thing I would like to update is the email notifications - right now they go to all users who have the invoice in their queue and that goes to a lot of people since we have a lot of users who are final approvers. It would be better if it could just go to the current approver. Review collected by and hosted on G2.com.

the use case is very clear at our company, we managed to ensure that there is one environment, Medius, where to go to to do invoice approvals and to work through the different interactions of the AP process for people that are not specialists. Review collected by and hosted on G2.com.

the user interface could be more clear. there are a lot of buttons and functions that are difficult to interpret for the "once in a while" users, like myself. also, it seems difficult to get the single sign on working, which is odd for a tool like this. Review collected by and hosted on G2.com.

I like the collaboration with the support and customer success team. Whenever we have an issue, it is quickly resolved, and we are supported on every level and stage of our process. Medius is very good with matching and capturing invoices. The approval flow provides good automation and is a solid add-on process for our finance administration. Our finance team and the business are happy using the application. Review collected by and hosted on G2.com.

Most of the issues I face are based on our local requirements in the country. I don't have any further recommendations or requests for optimization right now. Review collected by and hosted on G2.com.

Easy to use and love that it reads receipts from uploads as well as by taking photos of receipts. Great mobile app that actually works as it should. Love it overall! Review collected by and hosted on G2.com.

Sometimes it will miscategorize expenses for me. Sometimes it will read a date wrong and won’t allow me to change it. This happened to me when my organization initially implemented Expensya/medius. Review collected by and hosted on G2.com.

Intuitive and easy interface to use for administrators and approvers. Always updated and eager to pop out new releases with new functionality and solutions Review collected by and hosted on G2.com.

Not all automation solutions work properly all the time. A bit difficult for us who use projects for everything. Would like to have Norwegian support available Review collected by and hosted on G2.com.

Easy and simple to use, AI receipt reader is very accurate Transferring receipts is instant and the validation procedure is very smooth Great experience so far Review collected by and hosted on G2.com.

Honestly nothing to dislike, I am using it to transfer my work dinners receipts and it does the job perfectly Maybe if you can work on the speed of reading the data but it is already fast, so not much work to do Review collected by and hosted on G2.com.

The OCR technology is very good and was very easy to learn how to set-up. The software is very flexible and can seemingly handle any scenario, as long as a business rule is created. Customer service with help tickets is very good. Review collected by and hosted on G2.com.

It is very expensive compared to similar software. My biggest gripe is that the online documentation ranges from either non-existent to way too dense, with no middle ground. I've tried to fix issues on my own but it is impossible when using the provided self-support sites. Review collected by and hosted on G2.com.