8.0
Ease of Use
Web Content Management Average: 8.4
Craft CMS Reviews
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Write a ReviewHillary Lynne G
Company Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
AL
Administrator in Legal Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
The back end is user-friendly and once you get a good-looking website it is extremely easy to keep it up to date. We are not web designers, but we don't want to have to pay our web designer each and every time we have an update. The few problems we have had (see below) were relatively easy to fix. Review collected by and hosted on G2.com.
What do you dislike?
Recently we were hacked, and we had a fake landing page for a scam website added to our page randomly. That was not fun. For a platform that bills itself as a more secure alternative to WordPress, that was disheartening. I know there's no such thing as a hacker-proof site, but still! Review collected by and hosted on G2.com.
Aaron K
Senior Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
The idea the everything from the ground up is a customizable data structure. You don't have to fit into a pre-build mold like Wordpress where things are either a "Page" or a "Post." That's not how most sites are - usually there are complex data structures that the user needs to customize, and Craft gives you that control. On top of the customization, database backups are a synch, the asset management tooling is phenomenal, the back-end editor is really pretty, and there's so much more too. You gotta try it! Review collected by and hosted on G2.com.
What do you dislike?
The only thing that I would dislike is that it's not 100% free. I think it's a great CMS, and I get why it's not free. But if it were, you could get a lot more buy-in from business-minded folk. Review collected by and hosted on G2.com.
AM
Agency in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Extremely flexible CMS that doesn't feel like you are hacking it to accommodate requirements. Come with a great blend of base features, so it doesn't feel like you have to remove features that seem in the way. Review collected by and hosted on G2.com.
What do you dislike?
Wish there was a cloud hosting offered, so we could just hand off clients vs setting up and maintaining the host for each client. In our experience, Craft often gets compared to Umbraco in the .NET world and they provide that offering. Review collected by and hosted on G2.com.
AL
Administrator in Leisure, Travel & Tourism
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
AM
Administrator in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
UI
User in Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Craft was set up for us by a dev team and has quite a few pre-built things we can pull from. As a marketer, there is a lot I would not be able to create on my one. That being said, with what is already created, the drag and drop blocks are awesome, the UI is very clean and easy to navigate. Review collected by and hosted on G2.com.
What do you dislike?
I’d prefer to be able to create pages from scratch but cloning is much more straight forward. I also wish there was something really easy to use for forms within Craft. We use HubSpot and I think we pay too much money for HubSpot to simply use it to embed forms into our Craft instance. Review collected by and hosted on G2.com.
Cassidy M
eCommerce and Brand Sites Digital Marketing Manager
Consumer Electronics
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?
I’ve used Craft for the past 2.5 years and we have a great developer partner who’s helped us grow our Craft CMS capabilities from scratch. Our developers have worked directly with Craft to make changes in the platform to let it grow beyond the initial out of box experience. Review collected by and hosted on G2.com.
What do you dislike?
Although we’ve taken Craft VERY far, I don’t think we can take it further in the sense of global e-commerce use. I say this because our global organization needs flexibility to manage content as similarly or differently as each part of the globe requires. So far, we made changes to accomplish this but it’s certainly beyond what Craft was designed for. Review collected by and hosted on G2.com.
US
User in Staffing and Recruiting
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
AT
Administrator in Transportation/Trucking/Railroad
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Very easy to use back-end interface. Very flexible - if you can design it, you can have it built. Review collected by and hosted on G2.com.
What do you dislike?
If your developer doesn't code the functionality, it doesn't exist out of the box. So, make sure whoever you partner with gives you things like a fully functioning WYSIWYG if you want to be able to bring site updates and maintenance in house but don't have a developer. Review collected by and hosted on G2.com.
Mike M
Web Content Manager
Plastics
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
CraftCMS is what you make it. There are no rules when it comes to how you set up your content, or your templates. Template layouts are completely separated from the data and the CMS makes no assumptions. Review collected by and hosted on G2.com.
What do you dislike?
For a simple site, for low-cost clients, the cost can be prohibitive, especially when WordPress is free and in the mindshare of the uneducated. Review collected by and hosted on G2.com.
US
User in Security and Investigations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
UE
User in Education Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
AM
Administrator in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Many CMSes appear to be built solely for the developers who set them up ... Craft is built for developers and content admins alike. It's flexible, intuitive and easy to use. It's also powerful and impressive in what in can do. (Sometimes easy = limited.) As someone who has used many a CMS over the years, including the well-known ones, as well as proprietary ones, its obvious to me that Craft is the product of well-thought out design and development – which is what my company sells to its customers. Craft allows us to implement unique designs in a logical and thoughtful way. I love using it and training others to use it! Review collected by and hosted on G2.com.
What do you dislike?
There are some features not yet offered in Craft that some customers come to expect in CMSes, specifically with workflow and permissions. However, I am impressed with their commitment to updates and improvements, and the open-source nature of the product means that the developer community has produced many plugins. It's also great that our in-house team can do custom development to partner with it, as well. Looking forward to future features and improvements! Review collected by and hosted on G2.com.
Ottó R
Founder
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
Craft CMS makes no assumptions what type of content or function you will handle or you will need: as you make progress in setting up the CMS becomes the admin more feature packed: the default installation is pure and barebone, no clutters. Review collected by and hosted on G2.com.
What do you dislike?
There are much less plugins for Craft CMS - but this is because the attitude of the system: you build what you need from much smaller pieces than on any other CMSes. Review collected by and hosted on G2.com.
AM
Agency in Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?
Our team has found Craft to be a huge asset when building larger scale custom sites. There are very few restrictions for our developers and limitless options when building out a fully editable CMS where our clients can eventually adapt, change and setup limitless pages within a working system. Review collected by and hosted on G2.com.
What do you dislike?
Craft is a great solution to provide flexibility, but that flexibility makes it very easy for clients to mess up a site once the CMS has been handed over. There are a lot of pieces to manage but it has been better than most of the other CMS options we have tried. Review collected by and hosted on G2.com.
Miguel C
Content Marketing Manager
Events Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
It's stable and trustworthy. Great support and you don't get that Frankenstein feel as with other brands. it all works together and seamlessly. Review collected by and hosted on G2.com.
What do you dislike?
Their SEO capabilities could be better, they're even less reliable than Yoast. Review collected by and hosted on G2.com.
Luca D
COO
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
The CMS is built around a very good implementations of Custom fields and let you write frontend code as you like, without adding any html bits whatsoever! Review collected by and hosted on G2.com.
What do you dislike?
Craft 2 is a little bit slow for my taste. Also plugins does not have a common repository (but Craft 3 will have it's own plugin store). Review collected by and hosted on G2.com.
CI
Consultant in Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Great system with a flexible interface that allows for customization and creative use. Review collected by and hosted on G2.com.
What do you dislike?
Admin interface UX could be improved to facilitate ease of use and content management for inexperienced users. Review collected by and hosted on G2.com.
AM
Administrator in Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Creating entries is fairly simple in craft, but I don't really like craft. Review collected by and hosted on G2.com.
What do you dislike?
I think the user experience for craft needs some serious work. I have a lot of problems being able to adequately do the things I want to with craft. Review collected by and hosted on G2.com.
David R
Principal/Design Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Flexible for developers but easy for our clients to maintain their own content. Review collected by and hosted on G2.com.
What do you dislike?
It's still a relatively new product so it's a little harder sell for some clients who may be used to something like WordPress. Review collected by and hosted on G2.com.
Kelly D
Education Coordinator
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Emily M
Digital Marketing Officer
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
The ease of use. There is a live preview function so you never have to make a page live until you're 100% happy with how it looks. Review collected by and hosted on G2.com.
What do you dislike?
Occasionally there's issues with being unable to do something, but I'm not an administrator of the system so it's easy to contact the administrator to make the necessary changes. Review collected by and hosted on G2.com.
UE
User in Events Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Making easy text changes and creating new navigation menu items. Review collected by and hosted on G2.com.
What do you dislike?
Not very robust if you want to add new features such as videos and requiring sub headers when you don't want any. Review collected by and hosted on G2.com.
UN
User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?
It's easy to navigate around. Searching on domain makes it quick to see if a company is a member. Review collected by and hosted on G2.com.
What do you dislike?
The hesitation you get sometimes when it's searching for the domain / company name / user. It can be annoying because it doesn't look like anything is matching. You go to start a new search and as you are hitting the enter, your last search starts to appear. Doesn't happen often, but when it does it just wastes time to have to go back and enter it again. Review collected by and hosted on G2.com.
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