Choco Reviews & Product Details

The implementation and integration of Choco was so simple, when going into this I had many worries but you are given total control from the get go.

Choco has made our ordering systems far more efficient and has reduced the amount of time spent on order input. As a business who rely on taking orders 24/7 it is great to be able to know that Choco has everything loaded and ready for accepting (if it has not already been auto-piloted) to avoid any delays in production, allowing our factory to just keep on working and to be as efficient as possible.

Furthermore, it has reduced our need for unnecessary phone interactions when someone simply wants to place an order, as they can speak directly to the voicemail which then goes directly into the software. This has also been an helpful feature for our customers as they no longer have to wait on the phone as we manually process their order.

Over time, it has also allowed other staff members to place orders without having to search a customers history to see what spec of product it is that they are after, as the AI continues to learn and take away the guessing work for those who do not usually process orders.

It is a very simple system to use and the Choco team are always taking on feedback listening to questions which they can put towards improving their systems. They are also helping us with the integration of an App which will work alongside our current systems and help with our marketing and in the long run hopefully help us to appeal to a wider clientele. Review collected by and hosted on G2.com.

It would be useful to be able to undo a a decision after accepting an order, much like you can do on the Auto-pilot screen, for teaching the AI when someone has made a mistake when accepting an order in the hopes that it would not affect a future order by this error. There will always be human error which will then affect the AI's learning. Review collected by and hosted on G2.com.

I really appreciate how easy to use and user-friendly Choco is for employees with different IT skills. The Choco team has been fantastic, knowing their product well and being eager to help us maximize its potential. Their friendliness and enthusiasm stand out, and they provide consistent training. I find the AI feature brilliant, as it efficiently handles email orders, both formatted and written, and picks up voicemails from our customers. The initial setup was very easy, with helpful guidance from the team ensuring we met our timeline goals. Review collected by and hosted on G2.com.

We do think the order cut off feature needs to be more focused. Currently, the cut off is based on when the order is processed (approved) on site; however, we feel this would be better for the customer if the cut off was based on the time the order was sent. Review collected by and hosted on G2.com.

I think the user interface on the Choco platform is really user-friendly. The team at Choco has been super helpful in getting us set up and making sure we're making the most of Choco as a platform. Having an easy-to-use interface is important since it's reassuring that it's not more complicated than our current system. Their onboarding process is really helpful, as the Choco team's support has been great for the early transition to a new way of doing things. It's pretty easy to get started, and they have a very helpful team. Review collected by and hosted on G2.com.

We're struggling to get pricing on the app, which is kind of annoying. Also, Choco doesn't integrate with WhatsApp, so it can't read into WhatsApp like it does with emails. It's potentially a problem since we are moving away from WhatsApp, but I don't see any way around that really. Review collected by and hosted on G2.com.

I appreciate how Choco saves time on processing orders, which allows my team to focus on different tasks. It stops missing orders, making the customers happy and satisfied. The accuracy of product ordering is great, saving us from returning items and fixing problems for customers. I like how it processes orders fast, and it's reliable. I also find the insights about sales, basket, and customers very valuable. The smooth launching experience with Choco was excellent, with a supportive and knowledgeable team that answered most of our questions. Review collected by and hosted on G2.com.

notifications could be improved if Choco noticed something not fit like different price or the outdated date to send a notification and inform the user to double check. Review collected by and hosted on G2.com.

That it suggests line items based on customer history, and provides a couple 'next best guesses'. Review collected by and hosted on G2.com.

It is missing some critical aspects, and some odd assumptions were made. Customers initially were able to set their own pricing. The feature where it counts products, counts the line items not the cases, so we can't use that for case MOQ. There are just a few misalignments like that, that can be painful to wait on sometimes. I built the integration application internally, so that Choco would integrate properly with our ERP system, so that has been a challenge. Review collected by and hosted on G2.com.

I like Choco's AI functionality that efficiently listens to voicemail orders and transcribes them into invoices, which I can review, adjust if necessary, and accept. The AI learning from adjustments is impressive, allowing anyone to do the job as it eliminates the need for 'institutional knowledge' that only a few previously had. Additionally, setting up the AI functionality was incredibly easy, which was a significant improvement over the initial non-AI setup, which was more time-intensive. Review collected by and hosted on G2.com.

It would be great if they had customized reporting. Right now, reports are built for all and cannot or cannot easily be customized. My business would radically change if this functionality was built out, because I could pull together my buy sheets in the way I need to do my buying. Review collected by and hosted on G2.com.

The two best things about Choco are the user interface which is brilliant to use and the amazing customer support. Review collected by and hosted on G2.com.

Sometimes the AI tool can interpret orders wrong so you can't be too complacent with processing orders but it's not very common. Review collected by and hosted on G2.com.

I love how easy it is for our customers to find products using Choco. It increases sales and eliminates a lot of human error and time on our part. Customers have access to all products organized by category, so they're reminded about all the products we offer and see everything when placing an order. Review collected by and hosted on G2.com.

Choco only allows for currency based order minimums, like USD or EUR, but we have some accounts that have case based minimums, like 30 cases. It would be helpful to have case-related minimums, metrics, and counts for orders. Review collected by and hosted on G2.com.

We love how convenient and easy it is for our customers to use. We also like how we are able to communicate with our customers direct through the Choco messenger! Lastly, the customer service is unmatched! Review collected by and hosted on G2.com.

There really aren't any downsides to using Choco. It has been such an amazing tool for our company! Review collected by and hosted on G2.com.

I like the ease of doing business with Choco. The tech support is really helpful, as any questions are answered quickly. I also found the initial setup to be very simple with a clear step-by-step process. Review collected by and hosted on G2.com.

I would like the pipeline to show dollar amounts in the stages rather than the percentage of what is in the stage. Review collected by and hosted on G2.com.