Salesforce Sales Cloud Reviews & Product Details

What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient. Review collected by and hosted on G2.com.

The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly. Review collected by and hosted on G2.com.

Salesforce offers an extremely robust set of CRM tools that help manage sales pipelines, customer data, and relationships in one centralized platform. Its customization capabilities, automation tools, and detailed reporting make it adaptable to businesses of all sizes. The ability to integrate with a wide range of third-party applications, along with strong analytics and dashboards, makes Salesforce a powerful daily-use platform for sales, marketing, and customer service teams. Review collected by and hosted on G2.com.

The biggest drawback is complexity. Salesforce has a steep learning curve and often requires training or admin support to configure properly. Costs can also increase quickly as more features, users, or add-ons are added. Additionally, customization and maintenance may require technical expertise, which can be challenging for smaller teams without dedicated resources. Review collected by and hosted on G2.com.

What I like most about Salesforce Sales Cloud is how flexible it is, along with the depth of its feature set. It can be customized to support almost any sales process, from simple lead tracking to more complex, enterprise-level pipelines. The reporting and dashboards really stand out as well, offering real-time visibility into performance and making it easy to see what’s happening at a glance. I also value the automation tools, workflows, and AI insights, which reduce manual work and help keep the team focused on selling. Review collected by and hosted on G2.com.

Salesforce Sales Cloud comes with a steep learning curve, especially for new users. Early on, the interface can feel overwhelming simply because there are so many features and configuration options to navigate. Implementation and customization can also be challenging without experienced admins or consultants, which may increase overall costs. In addition, some of the more advanced features are limited to higher-priced plans. Review collected by and hosted on G2.com.

The ease of tracking the entire Sales Journey of leads and monitoring the different stages of a client. It helps in measuring performance against KPIs and understand what's working and what's not. Review collected by and hosted on G2.com.

Probably the only thing that I dislike is that there's a significant learning curve for this platform. It often times feels a little daunting since there are so many different functionalities available. Moreover, as we scale up, we're realising that some features and integrations are getting costlier. Review collected by and hosted on G2.com.

What I like best about Salesforce Sales Cloud is how it helps me manage the entire sales lifecycle efficiently from a single platform. On a daily basis, I use it to capture and manage leads, qualify prospects, create and track opportunities, update deal stages, and schedule follow-ups. This keeps my pipeline well organized and ensures that no leads or opportunities are missed.

The automation features such as task reminders, workflows, and email alerts help reduce manual effort and improve follow-up consistency. The dashboards and reports provide real-time visibility into pipeline health, deal progress, conversion rates, and individual performance, which helps in better decision-making and planning. Overall, Salesforce Sales Cloud improves productivity, transparency, and sales efficiency, enabling me to manage deals more effectively and close opportunities faster. Review collected by and hosted on G2.com.

While Salesforce Sales Cloud is very powerful, for me it can sometimes feel complex and heavy to use on a daily basis. There are many features, settings, and customization options, which can make simple tasks take longer than expected, especially for new users. The interface can also feel a bit cluttered, and navigating between different objects like leads, contacts, opportunities, and reports is not always very intuitive.

At times, system performance can feel slightly slow when loading large reports or dashboards. In addition, advanced features and customizations often require technical support or admin involvement, which reduces flexibility for end users. I feel that a simpler user interface, faster performance, and easier configuration would make the overall experience even better. Review collected by and hosted on G2.com.

Salesforce Sales Cloud is a very robust tool, probably one of the most robust platforms on the market. With the right implementation team, you can add, remove, and customize almost any field or workflow to fit your sales process. I also really like how well it works in team environments, especially when multiple people are involved in the sales cycle, as it allows for clear collaboration, visibility, and ownership across deals. Review collected by and hosted on G2.com.

Salesforce Sales Cloud can feel overwhelming at times. Because it’s such a powerful and flexible platform, it often requires significant setup, customization, and ongoing maintenance to work well. Even small changes, like adjusting a workflow or adding or removing a field, can take a while because you’re usually not able to do it yourself and have to depend on a developer or admin to make those modifications. Review collected by and hosted on G2.com.

I love the Salesforce Sales Cloud for its flexibility and depth. It adapts incredibly well to different sales models, industries, and team sizes and fits perfectly for our sales team. The ability to customize objects, automate processes with Flow, and build meaningful dashboards gives both sales reps and leadership exactly what they need. The ecosystem is another huge plus—AppExchange, integrations, and constant innovation make it a platform that keeps growing with your business. Overall, the application has ease of use and Salesforce's customer support is amazing. Review collected by and hosted on G2.com.

I think the application can get complex with performance issues as the organization usage grow. So pre-planning to handle complications should be done to handle it. The implementation could be challenging as well without pre-evaluation. Review collected by and hosted on G2.com.

salesforce sales cloud gives complete visibility of leads, accounts and opportunities across regions. i can easily track pipeline, deal stages and teams performance in one place. Dashboards and reports helps me to review regional targets and progress quickly , automation of tasks and follow ups save time for my sales team. the platform is flexible and works well for both fields and inside sales, it helps maintain consistency in sales processes. Review collected by and hosted on G2.com.

initial setup and customization take time and require technical support, for new user the interface can feel complex at first, some advance feature are available only in higher plans, reports customization sometimes needs admin helps , mobile app is useful but not as powerful as desktop. Review collected by and hosted on G2.com.

What I like best about Salesforce Sales Cloud is how it keeps everything in one place. I don’t have to dig through different tools to figure out what’s going on with an account or opportunity.. It’s all right there. The dashboards and reports also make it easy to get a quick snapshot of my pipeline, which really helps with planning and staying on top of my work. Overall, it just keeps me organized and makes the sales process feel a lot smoother. Review collected by and hosted on G2.com.

The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should. Review collected by and hosted on G2.com.

What I like most about Salesforce Sales Cloud is how well it organizes the entire sales process. It becomes very easy to track leads, opportunities, and customer interactions all in one place. The dashboards and reports give a clear view of the pipeline, and the automation features help save a lot of manual effort. Once everything is set up, it really improves visibility and makes the team more efficient. Review collected by and hosted on G2.com.

The main downside is the learning curve. New users often find the interface a bit overwhelming because there are so many features and settings. Sometimes simple actions take more clicks than expected, and system updates occasionally change the layout, which requires re-adjustment. Apart from that, most things work well once you get used to it. Review collected by and hosted on G2.com.