Talkdesk Reviews & Product Details

Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures

The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information

The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports

Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients

The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses Review collected by and hosted on G2.com.

Talkdesk has issues with call quality where Internet connection is a must

Talkdesk has price transparency issues, something that makes it hard for company to budget Review collected by and hosted on G2.com.

Talkdesk is a robust and scalable call center solution that gives remarkable outbound/inbound calls, workforce management, Omni channel support and others, all in one place

Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience

The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance

Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services

The customer help is centralized and this gives a conventional view that enhance our interactions Review collected by and hosted on G2.com.

Poor network connectivity causes some performance issues with Talkdesk and this leads to call delays

High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery Review collected by and hosted on G2.com.

Talkdesk is a comprehensive contact center that gives remarkable customer support and efficient call center solutions

The program works closely with other help desk apps and CRM, and this improves the quality of customer service

The tool has AI capabilities that empowers the process if analysis, which includes sentiment analysis and real time dashboard display

Talkdesk is cloud based, ensuring that customer engagement are done systematically and efficiently

We get the unified view concerning the interactions that customers have with clients, and this includes the historical calls, records and even agent workflows Review collected by and hosted on G2.com.

Talkdesk operates under constant Internet connection, which demands extra infrastructure and costs

Talkdesk is comprehensive in handling customer help services, but the costs and maintenance costs are far above the standard operating costs Review collected by and hosted on G2.com.

The way routing, IVR and voice flows are handled feels surprisingly simple: we could set up rules like "VIP customer -> senior rep" or "mobile chat-only query -> minimal agent path" without needing a full workflow team. I appreciated how Talkdesk gives visibility to supervisors: real-time dashboards show agent status, call queues, average wait times - so we could intervene quickly instead of discovering issues post-mortem. Review collected by and hosted on G2.com.

Licensing becomes complex as you scale: when moving from a basic voice-only setup to omnichannel + co-pilot + workforce-management features, the cost model requires planning ahead to avoid surprise bills. Review collected by and hosted on G2.com.

I really like how Talkdesk gives a Central command center for all customer calls inbound, outbound, routing, recordings, everything lives in one organized place. The call routing feels intelligent: once we set up rules, agents automatically get calls that much their skill level or language, so customer wait time os reduced. The quality of call recordings and transcripts is impressive - it helps us coach agents better and quickly verify what happened in a conversation. Review collected by and hosted on G2.com.

For smaller teams, the pricing may feel on the higher side, especially once you add on optional features like advanced analytics or workforce management. Custom reporting can feel slightly rigid unless you know exactly how to structure the data you want extracted. Review collected by and hosted on G2.com.

Talkdesk is a fantastic system that offers the best options and tools to solve any problem related to customer service for your business, reducing complexity and operational difficulties across your entire filed of work.

I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base. Review collected by and hosted on G2.com.

I think Talkdesk is a reliable and secure system for responding professionally to all your customers' business needs, I have nothing bad to say about this advanced system. Review collected by and hosted on G2.com.

As a Talkdesk user I can say that it is an accessible and innovative platform that offers the most advanced digital resources to improve the commercial experience of your business's customers, meeting each of their requirements and needs.

I can also say that Talkdesk facilitates the management and automation of your company's workflows, improving the overall quality of all the products and services you offer to your customer base. Review collected by and hosted on G2.com.

I have nothing bad to say or comment on about Talkdesk's digital features and resources, I like how it works and its business utility. Review collected by and hosted on G2.com.

As a user of Talkdesk's virtual work features and resources, I can say that it is an amazing work system that allows for the customization and improvement of the commercial experience for all my business's customers, enhancing the quality and reputation of our brand.

In addition, Talkdesk offers digital automation features and resources that facilitate the adoption of new business management and customer service models, improving the quality of all our commercial services. Review collected by and hosted on G2.com.

I think Talkdesk is a system that offers high quality digital features and resources for businesses, I have nothing negative to say about this excellent system. Review collected by and hosted on G2.com.

One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements.

I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. Review collected by and hosted on G2.com.

I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. Review collected by and hosted on G2.com.

Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. Review collected by and hosted on G2.com.

Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps Review collected by and hosted on G2.com.