--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-15' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. It streamlines workflows, offers high efficiency, and is user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen O. | it coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about the application is that it streamlines the work and is very efficient. **What do you dislike about Talkdesk?** What I don't like is that it took me a while to get used to using the app at first. **What problems is Talkdesk solving and how is that benefiting you?** It is an omnichannel application. You can receive calls, reply to emails, and receive WhatsApp messages and within the same application. It also facilitates integration with ticketing tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be user-friendly and efficient. We strive to provide a streamlined workflow for our users. Thanks for taking the time to leave a review! ### 2. Talkdesk: intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina C. | Servicedesk agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** Talkdesk is a very intuitive and easy-to-use tool. It helps a lot in daily work. It allows you to make and answer calls with great ease. **What do you dislike about Talkdesk?** In general, the tool is very good. I have no negative elements to highlight. **What problems is Talkdesk solving and how is that benefiting you?** Resolve the ability to answer calls and have good control through the dashboard to meet the team's SLAs. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We strive to make Talkdesk a user-friendly tool that enhances daily work productivity. ### 3. Friendly, Easy-to-Use Interface with Helpful Performance Tracking Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I like the interface; it’s friendly and easy to use. There are many tools to check your performance over time, including past results, which is very helpful for double-checking our work. Overall, the app works fine, with only a few minor bugs. It’s a good app. **What do you dislike about Talkdesk?** Sometimes it takes a bit too long to connect, and the app doesn’t always show our availability status very accurately. **What problems is Talkdesk solving and how is that benefiting you?** The platform definitely improved our performance, and there are many useful tools. We lose fewer calls, and if an issue happens, it’s much more traceable. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our interface friendly and easy to use, and that the performance tracking tools are helpful for you! We appreciate your feedback and will take note of these areas for improvement. Thanks for taking the time to leave a review! ### 4. Talkdesk Transcription and Reporting Keep Me on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2026 **What do you like best about Talkdesk?** I like that Talkdesk transcribes calls and offers a lot of useful reporting tools that help me track my progress and stay focused on my monthly goals. **What do you dislike about Talkdesk?** I would say the only thing that isn’t helpful is when calls come in from unknown numbers. If possible, I’d like more information provided about the caller. I’d also like the automated system to limit the amount of time it takes for members to reach us. **What problems is Talkdesk solving and how is that benefiting you?** I use it mainly for verifying members and transcribing calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk's transcription and reporting features! We're thrilled to hear that these tools are helping you track progress and stay focused on your goals. We appreciate your feedback regarding calls from unknown numbers and the automated system's efficiency. We'll share this feedback with the product team. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for taking the time to leave a review! It means so much to us. ### 5. Seamless Communication and Integration with AI Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Talkdesk?** I use Talkdesk at CCG and find it an easy tool to use that's not overly complicated. I appreciate that it has many add-ons, so we don't have to use multiple platforms to complete tasks. I love the new AI notation system that integrates with Zendesk; it's extremely helpful in summarizing our calls and texts, which saves time. The initial setup was extremely easy, with training and downloading only taking a few minutes. Additionally, it makes sharing our schedules with management simpler and allows us to live text/chat with customers, so we answer their questions faster. **What do you dislike about Talkdesk?** It frequently needs to be updated, and sometimes has technical issues, but it is not common. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk simplifies schedule sharing and enables fast customer communication through live text/chat. The AI notation system saves time by summarizing interactions, making performance reviews easier. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk easy to use and that it has streamlined your tasks with its add-ons and AI integration. We understand the importance of seamless communication and are glad to hear that it has benefited your team's performance. Thank you so much for taking the time to leave a review! ### 6. Fast, Convenient Customer Texting That Speeds Up Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jadon E. | Tech Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Talkdesk?** The feature of texting people which allows me to get info back and forth between customers quicker. **What do you dislike about Talkdesk?** Glitches on app will sometimes not allow me to take a call **What problems is Talkdesk solving and how is that benefiting you?** Able to keep track and progress of everyone's statuses so I can see which managers are available to assist me **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you keep track of everyone's statuses and improving your ability to collaborate with available managers! Thank you for taking the time to leave a review! ### 7. Metrics, AI, and Macros That Empower Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Talkdesk has so many features that are helpful to our customer service department, including metrics, AI option, macros and more. **What do you dislike about Talkdesk?** Different features can sometimes be difficult to find. The Workforce management option is a great tool but it is very time consuming and there are no easy ways to adjust for certain things without redoing everything. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us track as much data as we can on who is calling our company and why. It also helps us track our customer service reps to see what areas we need to address with specific individuals. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you track important data and improve your customer service. We're committed to providing valuable insights and tools for your team, and we appreciate your feedback on areas for improvement. ### 8. Good visibility of calls, but connection bugs to fix **Rating:** 3.0/5.0 stars **Reviewed by:** David M. | Customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** The vision on the team's calls and transfers **What do you dislike about Talkdesk?** Connection bugs, sometimes the status automatically changes to "away" or "offline", sometimes I don't hear the calls. **What problems is Talkdesk solving and how is that benefiting you?** It allows for the distribution of calls and effectively filters them according to each team member's skills. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback with us! We're glad to hear that you appreciate the visibility of calls and transfers. We apologize for any connection issues you've experienced and are actively working to resolve these issues to improve your experience. Thank you for taking the time to leave a review. ### 9. Overview and Easy Control with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** I find that Talkdesk is very practical because it offers an overview of the agents' community in our call center. Talkdesk is really very practical for exporting information and creating my monthly report. It also allows me to control the team in general and have a quick view of operations. The initial setup was very quick and adding a new actor is very easy to use. **What do you dislike about Talkdesk?** It happens from time to time that I have a problem with a call drop from one of my agents, but generally, everything works very well for us. **What problems is Talkdesk solving and how is that benefiting you?** I find Talkdesk very practical because it gives me an overview of the agents and allows me to control the team effectively. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find it practical for managing your call center operations and creating reports efficiently. Thank you for choosing Talkdesk and taking the time to leave a review! ### 10. Great for Customer Chats . **Rating:** 4.0/5.0 stars **Reviewed by:** Brian R. | Tech Support engineer tier II, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about Talkdesk?** I use it mostly for chat services with customers. **What do you dislike about Talkdesk?** Templates for chat.. it use to got to list but not you have to click extra step. **What problems is Talkdesk solving and how is that benefiting you?** I guess for ME the chat I can easily go back to previous chats by date. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's chat feature is helping you easily access previous chats by date. Thanks for taking the time to leave a review! ### 11. Great Transcription, but the Layout Needs to Be More Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Talkdesk?** I like the transcription feature. It helps catch information I may have missed from the customer. **What do you dislike about Talkdesk?** The layout could be more intuitive. It’s hard to find what I’m looking for unless someone who already knows where everything is shows me. I feel like I should be able to navigate and find what I need on my own, without having to look it up or ask all the time. **What problems is Talkdesk solving and how is that benefiting you?** Taking notes for call summaries is great, but it still needs some work. Sometimes the notes misrepresent what was actually said. **Official Response from Aunalisa Arellano:** > Thank you for your feedback and taking the time to leave a review. We're pleased to know that the transcription feature is beneficial for you. We'll definitely take your comments about the layout into account for future enhancements! In case you have not heard, to help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 12. Autonomous Inquiry Resolution with Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Noelle B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2026 **What do you like best about Talkdesk?** I like how Talkdesk can autonomously resolve common customer inquiries without needing a live agent. It handles customer conversations naturally with human-like responses and eliminates long customer wait times by automatically resolving routing requests. The setup was fast. **What do you dislike about Talkdesk?** I think Talkdesk could improve in supporting highly complex, multi-step customer requests by implementing deeper autonomous reasoning. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to autonomously resolve common customer inquiries, eliminate long wait times by automatically routing requests, and handle conversations with natural, human-like responses. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's ability to autonomously resolve common customer inquiries and its fast setup process. Thank you for taking the time to leave a review! ### 13. Improving customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Talkdesk?** When I started working at TOTO that when I encounter talkdesk. I have work in customer service setting for year, I have never used a platform so easy to work with. With Talkdesk, you can text someone while on the phone. You get the chance to see your activities(who you talk to, or who the customer was speaking with previously) **What do you dislike about Talkdesk?** I don't like the fact that I can't see who left me a review after the call. **What problems is Talkdesk solving and how is that benefiting you?** I have not had a problem with Talk desk since I started working with TOTO. , But it benefit us as technician by managing calls easily and also route calls to the right agent **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to work with and that it helps you manage calls efficiently. We appreciate your feedback and sincerely thank you for taking the time to leave a review! ### 14. Reliable application for agents **Rating:** 4.5/5.0 stars **Reviewed by:** Francisco C. | Director Contact Center, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** Their reliability when using the application by the agents **What do you dislike about Talkdesk?** It has a large number of reports, but they are difficult to work with since they cannot be worked on from CRMs like Dynamics and Salesforce. **What problems is Talkdesk solving and how is that benefiting you?** The management of calls and IVR flows work very well and adapt to any need. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk reliable for your agents and that the call management and IVR flows meet your needs. Thank you for sharing your feedback on working with reports from CRMs like Dynamics and Salesforce. If you have any specific suggestions or would like to discuss this further, please feel free to reach out to our support team or your customer success contact. We appreciate your valuable input and are committed to enhancing your experience with Talkdesk. ### 15. Accessible, Clear, and Great Call Support **Rating:** 4.0/5.0 stars **Reviewed by:** Orobosa M. | Agent with Newco, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** It is all really accessible, and clear. The fact you can call as well is great **What do you dislike about Talkdesk?** Sometimes its not up to date, or is falloing behind **What problems is Talkdesk solving and how is that benefiting you?** Its quit when i will have the call and who is waiting **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you value our accessible and clear call support. Thank you for your feedback! ### 16. It is as great system with a lot of constant new products. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Talkdesk?** The product is continuously evolving and developing with the times. **What do you dislike about Talkdesk?** We have experienced disruption and bugs throughout the years and it still a lingering issue. **Recommendations to others considering Talkdesk:** I recommend speaking with a consultant regarding the needs of your contact center. **What problems is Talkdesk solving and how is that benefiting you?** Reporting was a big reason to go to Talkdesk and the studio flow functionality makes it easier to create a custom flow for our business model. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We are thrilled to hear that your team is enjoying Studio Flow and it makes your job easier. ### 17. Quick queries and calls, with easy control of agent times **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Talkdesk?** the speed when consulting any information (incoming, outgoing calls), making or answering calls, and the ease of checking the times of all agents connected to the same project. **What do you dislike about Talkdesk?** the fact that the state changes on its own has happened to me once or twice **What problems is Talkdesk solving and how is that benefiting you?** All incoming and outgoing calls are recorded, which facilitates specific searches by call time or phone number. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk's speed and call management features! We appreciate you taking the time to leave a review! ### 18. Helpful Caller ID and Texting for Quick Information Retrieval **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha K. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** Caller ID and texting are helpful with retrieving infomration. **What do you dislike about Talkdesk?** I cannot change the ringtones on my settings **What problems is Talkdesk solving and how is that benefiting you?** Bugs -- talkdesk has been very quick to resolve this. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our caller ID and texting features helpful for retrieving information! Thank you so much for taking the time to leave a review! ### 19. Streamlines Customer Support with Cloud Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad K. **Reviewed Date:** February 06, 2026 **What do you like best about Talkdesk?** I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality. **What do you dislike about Talkdesk?** cost to high **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has helped streamline your customer support operations with automatic call routing, cloud-based flexibility, and CRM integrations. Thank you for sharing your experience with us! ### 20. Failed Promises, Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Tyler B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Talkdesk?** I like the prospect of the advanced features Talkdesk discussed during the sales process. **What do you dislike about Talkdesk?** The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued. **Official Response from Aunalisa Arellano:** > Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we haven’t met your expectations. What you’ve described is not the experience we aim to deliver to our customers. We understand how frustrating delays, gaps in functionality, and challenges during implementation can be—especially when you made the decision based on capabilities that are important to your business. We appreciate you connecting with our team directly, and we are actively working with you on an action plan to address these concerns and ensure you are able to realize the value you expected from Talkdesk. Your feedback is incredibly important to us, and we are committed to improving both our product experience and how we support you moving forward. ### 21. User-Friendly Talkdesk with Clear Status Overview and Great Sound Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** Talkdesk is very user-friendly and provides a clear overview of online status. The sound quality is generally really good. **What do you dislike about Talkdesk?** Although Talkdesk is very user-friendly overall, it sometimes needs to be refreshed because there can be a delay in the online stats updating. **What problems is Talkdesk solving and how is that benefiting you?** if there is a technical problem, we are notified by the website where you can subscribe easily. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive feedback on Talkdesk's user-friendly interface and sound quality! We're glad to hear that you find it easy to navigate and that the sound quality meets your expectations. Thank you for choosing Talkdesk! ### 22. Great capacity for integrations and developments **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando G. | Consultor de operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** The capability it gives you to perform integrations and developments. **What do you dislike about Talkdesk?** The support and the cost of the tool. **What problems is Talkdesk solving and how is that benefiting you?** Offer the possibility to optimize the call flow, to achieve much more agile and faster service. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate Talkdesk's capacity for integrations and developments. We understand your concerns about support and cost, and we're committed to continuously improving in those areas. We value your business and are dedicated to ensuring you have a seamless experience with Talkdesk. If you have any specific support needs or cost-related questions, please don't hesitate to reach out. ### 23. Seamless Integration with Our Other Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** The integration with our other platforms **What do you dislike about Talkdesk?** I don't like the amount of steps it takes to delete conversations and not being able to delete multiple conversations at once. **What problems is Talkdesk solving and how is that benefiting you?** One of the main benefits of using Talkdesk is the co-pilot feature, which is especially helpful when it’s hard to hear customers clearly or fully understand what they’re saying. **Official Response from Aunalisa Arellano:** > We appreciate your positive feedback about the Copilot and how it has benefited you in understanding your customers better. Thank you for taking the time to leave a review! ### 24. Offer a positive and professional user experience to all your customers with Talkdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Lydie D. | Content Editor and Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Talkdesk?** One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements. I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. **What do you dislike about Talkdesk?** I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. **What problems is Talkdesk solving and how is that benefiting you?** As a user of Talkdesk's work options and resources, I can say that this platform has helped me improve customer service for all my business's customers, satisfying all their needs and meeting all their commercial requirements. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's features and automation options valuable for improving the user experience for your customers. We strive to provide a user-friendly and personalized platform to meet the needs of businesses like yours. ### 25. Live Stats and Useful Chat Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Talkdesk?** I like being able to view live stats, and the chat features are useful as well. **What do you dislike about Talkdesk?** Some of the reporting is difficult to adjust to fit our company’s needs, and it often requires extra help to create. **What problems is Talkdesk solving and how is that benefiting you?** Call transferring between departments that only use chat, not phone lines. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk is helping with call transferring between chat-only departments. We're committed to providing solutions that benefit our customers' unique needs. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 26. Private Call Routing and Recording That Works Well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Talkdesk?** Routing and recording customer calls privately **What do you dislike about Talkdesk?** There is often a delay between phone and PC calls and also all CS agents don't ring, it is routed to one, which may or may not be available. So would be great for all of them to ring or an option where we can enable that for certain locations. **What problems is Talkdesk solving and how is that benefiting you?** N/A **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the private call routing and recording features of Talkdesk. We understand your concerns about the delay and call routing issues, and we will definitely take this feedback into consideration for future improvements. Thank you for taking the time to leave a review! ### 27. Effortless Data Transfers with ZenDesk Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Ease of use with transferring data between other products like ZenDesk. **What do you dislike about Talkdesk?** The weight it puts on the memory for our work packets. Between this and Chrome, it can cause slow downs on the company issued computers. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk records all the hard data and compresses it into live functioning reports. This is used to manage personnel in a much easier way. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you manage personnel more effectively with its live functioning reports. Thank you for sharing your experience and taking the time to leave a review!! ### 28. Clean and reliable contact suite app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** very fast, reliable, simple user interface **What do you dislike about Talkdesk?** not easy to navigate the admin menu, things are spread out in a way that is hard to comprehend. KB and documentation many times are not up to date **What problems is Talkdesk solving and how is that benefiting you?** report extraction setup is complicated but works very reliable in the end **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk fast, reliable, and with a simple user interface. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thanks for taking the time to leave a review! ### 29. Helpful Text and Video Features That Make Customer Communication Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** The text and video features have been very helpful, making customer communication much easier. **What do you dislike about Talkdesk?** I don’t like that it opens multiple windows. The main window is also sometimes slow to load—especially on Mondays. **What problems is Talkdesk solving and how is that benefiting you?** They're solving the issues with SAP; it doesn't always load **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback on our text and video features! We appreciate you taking the time to leave a review! ### 30. Streamlined Customer Support with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Howard G. **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly. **What do you dislike about Talkdesk?** Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has helped centralize your customer support and improve response efficiency and satisfaction. Your feedback about system performance and advanced feature learning curve is valuable, and we're committed to addressing these areas to enhance your experience. Thank you for choosing Talkdesk! ### 31. Voice Message Transcripts Make Talkdesk a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Customer Support Admin, Renewables & Environment, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Talkdesk?** With Talkdesk, we can set our working status, make calls, and check voice messages. The best feature for me is the voice message transcript, which makes it much easier to understand messages quickly. **What do you dislike about Talkdesk?** Nothing really comes to mind. If I had to point out something I dislike, it would be that we don’t get a notification when we need to change the schedule. **What problems is Talkdesk solving and how is that benefiting you?** As a agent working in a support centre I find this application user friendly as compared to other apps in the same market place **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is making your work easier. We'll take your feedback about the notification for schedule changes into consideration for future improvements. Thank you! ### 32. Easy Call Transfers and Routing with Helpful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Dhana S. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Talkdesk?** Call Transfers are easy, The setup is easy to route calls based on calling ring group. The case creation can be automated **What do you dislike about Talkdesk?** API integration could have been more flexible. You cannot control the setup via API. Sometimes the user hear ringtone even when the call is connected. **What problems is Talkdesk solving and how is that benefiting you?** Our call center is completed supported by Talkdesk. We use it for both Inbound and Outbound calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is supporting your call center for both Inbound and Outbound calls. We'll take note of your feedback about the API integration. Thanks for taking the time to share your experience. ### 33. Evaluating Talkdesk: Strengths, Weaknesses, and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Provider Support Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. **What do you dislike about Talkdesk?** Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps **What problems is Talkdesk solving and how is that benefiting you?** One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's unified interface and real-time dashboards. We strive to make communication seamless and efficient for both agents and customers. Thanks for taking the time to leave a review! ### 34. Talkdesk: easy to use, but with room for improvement in marketing in Spain. **Rating:** 3.5/5.0 stars **Reviewed by:** ANTONIO H. | Jefe CdS ServiceDesk y SWP Telefonica, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Talkdesk?** What attracts me most about Talkdesk is the product itself and how easy it is to use. **What do you dislike about Talkdesk?** Perhaps what I like the least is the marketing system in Spain. **What problems is Talkdesk solving and how is that benefiting you?** As a tool, Talkdesk is very powerful; it allows me to configure workflows and integrate with other systems, significantly reducing the number of calls. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk easy to use and beneficial for reducing the number of calls. We value your feedback on the marketing system in Spain and will strive to improve it. Thank you for taking the time to leave a review! ### 35. Too Many Bugs Disrupt Productivity **Rating:** 2.0/5.0 stars **Reviewed by:** marie k. | customer service specialist, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** lately a lot of bugs are happening which is very annoying to work properly well **What do you dislike about Talkdesk?** bugs - putting us away for no reasons it's not good for our productivity **What problems is Talkdesk solving and how is that benefiting you?** calls and emals **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback. We apologize for the inconvenience any recent bugs have caused. Ensuring a smooth user experience is our top priority, and we are actively working to address and resolve these issues promptly. Your productivity is important to us, and we appreciate your patience as we work to improve our platform. If you encounter any specific bugs or issues, please feel free to reach out to our support team so we can assist you further. Thank you for using Talkdesk to manage your calls and emails, and we look forward to providing you with a better experience in the future. ### 36. Reliable cloud calling platform that scales well for growing support teams!! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Customer Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports. **What do you dislike about Talkdesk?** Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been reliable and scalable for your growing support teams! It's great to know that the setup was faster than expected and that your agents were able to start taking calls without heavy training. We appreciate your feedback about the flexibility of call routing and the ease of adjusting IVR flows. Thank you for sharing how Talkdesk has benefited your team in managing inbound and outbound calls, improving visibility on agent performance, and centralizing recordings for easier access and reporting. ### 37. Handy Call Queue Overview and Wait Times at a Glance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** The overview of the calls that are in que and the waiting time . Also the status you are in is very handy **What do you dislike about Talkdesk?** Dashboard can be more compact , option to pick up call via headset . **What problems is Talkdesk solving and how is that benefiting you?** The software is easy to work with, and it has improved our handling time. Before, we used other software and didn’t have a dashboard to see which calls were coming in, so this is a benefit we have now. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has improved your handling time and provided a helpful call queue overview. We value your feedback about the dashboard, and we'll keep that in mind as we continue to enhance our platform. ### 38. Automate your processes and workflows with Talkdesk's digital resources. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Talkdesk?** Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers. Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities. **What do you dislike about Talkdesk?** I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system. **What problems is Talkdesk solving and how is that benefiting you?** My experience using Talkdesk's digital resources has been very positive, improving the control of my processes and workflows with the use of its digital automation features, increasing my productivity and business efficiency. **Official Response from Aunalisa Arellano:** > Thank you for your kind words! We're glad to hear that Talkdesk is helping you better manage your business relationships. ### 39. Easy Global Calling, But Slow Login and Unclear Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** It calls every number around the world and it's easy to use **What do you dislike about Talkdesk?** It takes a long time to log-in and updates that I cannot see the utility of **What problems is Talkdesk solving and how is that benefiting you?** it helps in recoverying details from past calls **Official Response from Aunalisa Arellano:** > We are glad to hear that you enjoy Talkdesk's global calling. Thank you for taking the time to leave a review! ### 40. AI Notes Capture Key Call Moments Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer . | customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I like the AI notes for when I'm busy on a long call and may not have kept all the key parts of the call **What do you dislike about Talkdesk?** after so many cases it starts to slow down. **What problems is Talkdesk solving and how is that benefiting you?** none **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you find our AI notes feature helpful in capturing key call moments effortlessly. Thank you for taking the time to leave a review! ### 41. Talkdesk has empowered our contact center to grow and succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan E. | Onboarding Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away. Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart. **What do you dislike about Talkdesk?** There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's interface intuitive and user-friendly. We strive to make onboarding new team members as smooth as possible, and we're glad to hear that it's working well for you. We appreciate your feedback about reporting flexibility, and we're continuously working to improve our system. Thank you for choosing Talkdesk! ### 42. Very Easy to Use for Daily Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I really like it because it's very easy to use daily. **What do you dislike about Talkdesk?** When I start it in the morning it takes some time to load and I have to refresh it several times. **What problems is Talkdesk solving and how is that benefiting you?** Centralisation calls **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use for your daily work! Thank you for sharing your feedback with us. ### 43. Talk Desk Review. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool. **What do you dislike about Talkdesk?** Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered: Integration Problems Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome. Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity. Workflow & Status Issues The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks. There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress. Connectivity & Audio Quality Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns. These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical. **What problems is Talkdesk solving and how is that benefiting you?** It manages our calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your challenges with Talkdesk. We are sorry to hear about the integration problems, workflow issues, and connectivity concerns you have encountered. Our team takes your feedback seriously and is dedicated to finding solutions to improve your experience. Please know that we are working with the Talkdesk admin at your organization to ensure you have a better experience going forward. ### 44. Easy to Navigate, But Reliability Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful. **What do you dislike about Talkdesk?** We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company. **What problems is Talkdesk solving and how is that benefiting you?** It isn't really solving any problems for us. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 45. Easy to Use with Clear Team Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** It is easy to use. We have a good views of the team workers **What do you dislike about Talkdesk?** We ca not modify the wrap up after the closing time of this one. It is frustrating. **What problems is Talkdesk solving and how is that benefiting you?** Client service **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you find Talkdesk easy to use and appreciate the clear team visibility it provides. If you have any further concerns or suggestions, please feel free to reach out to us. We are here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for choosing Talkdesk for your client service needs! ### 46. Simplifies Customer Assistance with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** I like the simpleness and find it very convenient. It's very easy to help customers through chat and email and easy to solve tickets. The initial setup is very easy. **What do you dislike about Talkdesk?** I find that it sometimes takes a while to load when I log in, taking like 30 seconds. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me assist customers daily, making it very easy to help customers through chat and email and solve tickets conveniently. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk simple and convenient for assisting customers. Thank you for taking the time to leave a review! ### 47. Simple, Easy-to-Understand Analysis and a Smooth User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** it is very simple to understand the analysis and also very easy to use **What do you dislike about Talkdesk?** it has a few bugs that needs refreshing sometimes **What problems is Talkdesk solving and how is that benefiting you?** centralising the calls and email for the entire team **Official Response from Aunalisa Arellano:** > We are thrilled to hear that you find Talkdesk simple and easy to use. Thank you for taking the time to leave a review! ### 48. Easy to use and with reports exportable to Excel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** Easy to use, you can generate reports and export to an Excel file. **What do you dislike about Talkdesk?** that sometimes calls cannot be answered or that it sometimes gets stuck **What problems is Talkdesk solving and how is that benefiting you?** for the use I give it, I cannot answer this question **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that you appreciate the ability to export reports to Excel. We apologize for any inconvenience caused by calls not being answered or the system getting stuck. Our team is constantly working to improve the platform and address any technical issues. Thank you for your feedback and taking the time to leave a review. ### 49. Reliable and Intuitive, but Room for More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Roy Arturo E. **Reviewed Date:** January 17, 2026 **What do you like best about Talkdesk?** I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly. **What do you dislike about Talkdesk?** While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 50. All-in-One Functionality with Email and Ticket Lookup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** It has all in one functionality, with email and ticket look up. **What do you dislike about Talkdesk?** Learning curve is steep. User interface needs optimization. Would like private notes on tickets **What problems is Talkdesk solving and how is that benefiting you?** It manages all of our tickets in one spot. Helps organize and consolidate **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate the all-in-one functionality of Talkdesk, including the email and ticket lookup features. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+05%3A13%3A41+-0500&secure%5Bsession_id%5D=f4fcc04a-9505-4e28-9623-87129e36d51c&secure%5Btoken%5D=d07518ec8cf88ec0793b19db3d350844bec9488a7391e16680a08720e5ada51e&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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[Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)