# Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,502 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, highlighting its intuitive interface and user-friendly features. (188 reviews) - Users praise the **efficiency** of Talkdesk, benefiting from its user-friendly interface and insightful reporting tools. (113 reviews) - Users value the **user-friendly interface** of Talkdesk, enabling seamless access to communication and efficient customer assistance. (112 reviews) - Users appreciate the **easy CRM integration** in Talkdesk, streamlining processes and enhancing agent efficiency with automated features. (102 reviews) - Users appreciate the **easy CRM integration and strong support** , enhancing team efficiency and reducing manual effort. (97 reviews) - Users value the **excellent customer support** provided by Talkdesk, enhancing their overall experience and efficiency. (75 reviews) - User Interface (67 reviews) - Customer Satisfaction (66 reviews) - Intuitive (65 reviews) - Integrations (56 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, experiencing dropped calls, unclear errors, and voicemail complications. (66 reviews) - Users face **technical issues** with Talkdesk, including slowdowns, connectivity problems, and integration challenges with Salesforce. (42 reviews) - Users note the **missing features** in Talkdesk, highlighting issues with customization and stability in AI-related tools. (37 reviews) - Users find the **connection issues** with Talkdesk frustrating, affecting call quality and reliability significantly. (33 reviews) - Users experience **poor connectivity** with Talkdesk, leading to call disconnections and missed calls during critical moments. (31 reviews) - Delays (30 reviews) - Poor Customer Support (30 reviews) - Poor Reporting (30 reviews) - Users find the **call management slow and inefficient** , especially when handling multiple departments simultaneously. (28 reviews) - Inadequate Reporting (28 reviews) ## Talkdesk Reviews ### 1. Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Talkdesk?** The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts. **What do you dislike about Talkdesk?** Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find. **What problems is Talkdesk solving and how is that benefiting you?** We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has made a positive impact on your support team's ability to handle customer inquiries across chat, SMS, and phone. We're committed to providing a seamless and efficient workspace, and we appreciate your feedback about the interface and reporting features. We will take your comments into consideration as we continue to enhance our platform. ### 2. Helps Me Handle Multiple Work Interactions Without Losing Context **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Talkdesk?** In my experience, Talkdesk has been useful in handling communication in a more structured way, especially when there are multiple interactions happening during the day. Instead of managing calls and updates separately, it brings everything into one place, which makes it easier to keep track of conversations. What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays. **What do you dislike about Talkdesk?** One thing I noticed is that it takes some time to get familiar with all the options available, especially in the beginning. Since there are multiple features, understanding where everything is located requires some initial effort. Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users. **What problems is Talkdesk solving and how is that benefiting you?** In my experience, one of the main challenges before using Talkdesk was keeping communication organized when multiple conversations were happening at the same time. Calls, follow-ups, and updates were handled across different channels, which made it difficult to maintain continuity. There were situations where context was missing, or I had to revisit earlier discussions just to understand the current status, which slowed things down. Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important. In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps. Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been helpful in keeping your communication organized and structured, especially during busy work periods. We understand that getting familiar with all the features may take some time, and we appreciate your feedback on the interface. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 3. Talkdesk, the most advanced software for automating the commercial experience of all your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Applications and Training Systems Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service. In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers. **What do you dislike about Talkdesk?** I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're glad to hear that Talkdesk is helping you improve your customer experience and allowing you to provide a personalized experience for each customer. ### 4. Talkdesk: Intuitive UI, Seamless Integrations, and Powerful AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Dhwanil K. | Data Designer / User Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Talkdesk?** What stands out most about Talkdesk is how seamlessly it brings together usability, automation, and intelligence into one platform without adding operational complexity. From a UI/UX perspective, the interface is extremely intuitive. The call flow builder, in particular, is a major strength—its drag-and-drop design makes it easy to design and modify IVR workflows without relying heavily on engineering teams. This alone can save hours each week when updating routing logic or testing new customer journeys. On the integration side, Talkdesk connects smoothly with CRM systems and internal tools, which helps create a unified customer view. In practice, this means agents don’t have to switch between multiple systems during calls, improving both efficiency and customer experience. For teams working with platforms like Salesforce or Zendesk, this integration becomes a big productivity multiplier. In terms of performance, the platform is reliable and scalable. Call quality is consistently strong, and the system handles spikes in volume well—something that’s critical in high-demand environments like banking or customer support operations. Where Talkdesk really differentiates itself is in AI and automation. Features like AI-powered call routing, real-time transcription, and sentiment analysis provide actionable insights during live interactions. This not only improves first-call resolution but also helps managers identify trends and coach agents more effectively. An unexpected benefit here is how quickly you can surface patterns in customer issues without needing deep manual analysis. Looking at ROI, Talkdesk drives measurable efficiency gains. Reduced average handling time, improved agent productivity, and better customer satisfaction scores all contribute to strong value for money, especially for mid-to-large scale operations. Finally, support and onboarding are solid. The onboarding process is structured, and their support team is responsive when issues arise. Documentation and training resources also make it easier for teams to ramp up quickly without long learning curves. Overall, Talkdesk delivers the most value through its combination of ease of use, powerful automation, and AI-driven insights—all of which directly improve both agent performance and customer experience. **What do you dislike about Talkdesk?** One downside of Talkdesk is that while the UI is generally clean, some advanced configurations (especially in reporting and call routing) can feel unintuitive and require a learning curve. The reporting dashboards, in particular, lack flexibility and often require manual workarounds to get deeper insights. Integrations are strong overall, but occasional syncing delays or limitations in customization can impact workflows. Performance is reliable most of the time, though minor lag or glitches can occur during peak usage. From a pricing standpoint, certain advanced features (especially AI and analytics) are locked behind higher tiers, which can limit ROI for smaller teams. Additionally, support response times can vary depending on the issue, and onboarding for more complex setups could be more hands-on. Overall, improving reporting flexibility, integration stability, and access to advanced features would significantly enhance the experience. **What problems is Talkdesk solving and how is that benefiting you?** We previously struggled with fragmented tools and manual call routing, which made it hard to maintain consistency in customer interactions and track performance effectively. Agents had to switch between multiple systems, increasing handling time and reducing efficiency. With Talkdesk, everything is centralized—call flows, CRM data, and reporting—so agents can manage interactions in one place. The intuitive UI and integrations have reduced context-switching, while automation and AI-driven routing ensure customers reach the right agent faster. As a result, we’ve seen improved first-call resolution, reduced average handling time, and better visibility into performance through real-time insights. It’s also enabled quicker decision-making and more efficient operations overall, delivering clear productivity gains and a better customer experience. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped centralize your tools and improve efficiency in customer interactions. We appreciate your feedback on the areas where we can further enhance our platform, such as reporting flexibility and onboarding for complex setups. We're committed to addressing these areas to better support your business. ### 5. Seamless Call Management, Rare Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Talkdesk?** I like several things about Talkdesk. I appreciate having different statuses and that everything is centralized in one location. It's easy for me to switch back and forth between live calls and voice mails. I also find it valuable to be able to communicate with the service team and submit a ticket if there's an issue. I take a lot of calls each day and often return voice mails, so it's valuable because I use it all the time. The seamless transition between calls and voice mails is another plus. The initial setup was fairly easy, with not a lot to learn for using it for calls. The simplicity of the initial setup is something I appreciate. **What do you dislike about Talkdesk?** Sometimes, there are issues with the program freezing or needing to be restarted. It's rare, but I've heard from some coworkers that they can't answer a phone call or have to restart their Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to check voicemails, receive live calls, and do callbacks. I like that it's all in one location, making it easy to switch between calls and voicemails seamlessly. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk valuable for managing your calls and voicemails. We appreciate your feedback and are constantly working to improve our platform. ### 6. Streamlines Customer Support with Cloud Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad K. **Reviewed Date:** February 06, 2026 **What do you like best about Talkdesk?** I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality. **What do you dislike about Talkdesk?** cost to high **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has helped streamline your customer support operations with automatic call routing, cloud-based flexibility, and CRM integrations. Thank you for sharing your experience with us! ### 7. Failed Promises, Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Tyler B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Talkdesk?** I like the prospect of the advanced features Talkdesk discussed during the sales process. **What do you dislike about Talkdesk?** The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued. **Official Response from Aunalisa Arellano:** > Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we haven’t met your expectations. What you’ve described is not the experience we aim to deliver to our customers. We understand how frustrating delays, gaps in functionality, and challenges during implementation can be—especially when you made the decision based on capabilities that are important to your business. We appreciate you connecting with our team directly, and we are actively working with you on an action plan to address these concerns and ensure you are able to realize the value you expected from Talkdesk. Your feedback is incredibly important to us, and we are committed to improving both our product experience and how we support you moving forward. ### 8. Offer a positive and professional user experience to all your customers with Talkdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Lydie D. | Content Editor and Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Talkdesk?** One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements. I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. **What do you dislike about Talkdesk?** I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. **What problems is Talkdesk solving and how is that benefiting you?** As a user of Talkdesk's work options and resources, I can say that this platform has helped me improve customer service for all my business's customers, satisfying all their needs and meeting all their commercial requirements. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's features and automation options valuable for improving the user experience for your customers. We strive to provide a user-friendly and personalized platform to meet the needs of businesses like yours. ### 9. Streamlined Customer Support with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Howard G. **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly. **What do you dislike about Talkdesk?** Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has helped centralize your customer support and improve response efficiency and satisfaction. Your feedback about system performance and advanced feature learning curve is valuable, and we're committed to addressing these areas to enhance your experience. Thank you for choosing Talkdesk! ### 10. Voice Message Transcripts Make Talkdesk a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Customer Support Admin, Renewables & Environment, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Talkdesk?** With Talkdesk, we can set our working status, make calls, and check voice messages. The best feature for me is the voice message transcript, which makes it much easier to understand messages quickly. **What do you dislike about Talkdesk?** Nothing really comes to mind. If I had to point out something I dislike, it would be that we don’t get a notification when we need to change the schedule. **What problems is Talkdesk solving and how is that benefiting you?** As a agent working in a support centre I find this application user friendly as compared to other apps in the same market place **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is making your work easier. We'll take your feedback about the notification for schedule changes into consideration for future improvements. Thank you! ### 11. Easy Call Transfers and Routing with Helpful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Dhana S. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Talkdesk?** Call Transfers are easy, The setup is easy to route calls based on calling ring group. The case creation can be automated **What do you dislike about Talkdesk?** API integration could have been more flexible. You cannot control the setup via API. Sometimes the user hear ringtone even when the call is connected. **What problems is Talkdesk solving and how is that benefiting you?** Our call center is completed supported by Talkdesk. We use it for both Inbound and Outbound calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is supporting your call center for both Inbound and Outbound calls. We'll take note of your feedback about the API integration. Thanks for taking the time to share your experience. ### 12. Evaluating Talkdesk: Strengths, Weaknesses, and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Provider Support Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. **What do you dislike about Talkdesk?** Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps **What problems is Talkdesk solving and how is that benefiting you?** One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's unified interface and real-time dashboards. We strive to make communication seamless and efficient for both agents and customers. Thanks for taking the time to leave a review! ### 13. Reliable cloud calling platform that scales well for growing support teams!! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Customer Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports. **What do you dislike about Talkdesk?** Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been reliable and scalable for your growing support teams! It's great to know that the setup was faster than expected and that your agents were able to start taking calls without heavy training. We appreciate your feedback about the flexibility of call routing and the ease of adjusting IVR flows. Thank you for sharing how Talkdesk has benefited your team in managing inbound and outbound calls, improving visibility on agent performance, and centralizing recordings for easier access and reporting. ### 14. Automate your processes and workflows with Talkdesk's digital resources. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Talkdesk?** Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers. Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities. **What do you dislike about Talkdesk?** I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system. **What problems is Talkdesk solving and how is that benefiting you?** My experience using Talkdesk's digital resources has been very positive, improving the control of my processes and workflows with the use of its digital automation features, increasing my productivity and business efficiency. **Official Response from Aunalisa Arellano:** > Thank you for your kind words! We're glad to hear that Talkdesk is helping you better manage your business relationships. ### 15. Talkdesk has empowered our contact center to grow and succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan E. | Onboarding Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away. Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart. **What do you dislike about Talkdesk?** There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's interface intuitive and user-friendly. We strive to make onboarding new team members as smooth as possible, and we're glad to hear that it's working well for you. We appreciate your feedback about reporting flexibility, and we're continuously working to improve our system. Thank you for choosing Talkdesk! ### 16. Talk Desk Review. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool. **What do you dislike about Talkdesk?** Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered: Integration Problems Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome. Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity. Workflow & Status Issues The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks. There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress. Connectivity & Audio Quality Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns. These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical. **What problems is Talkdesk solving and how is that benefiting you?** It manages our calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your challenges with Talkdesk. We are sorry to hear about the integration problems, workflow issues, and connectivity concerns you have encountered. Our team takes your feedback seriously and is dedicated to finding solutions to improve your experience. Please know that we are working with the Talkdesk admin at your organization to ensure you have a better experience going forward. ### 17. Easy to Navigate, But Reliability Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful. **What do you dislike about Talkdesk?** We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company. **What problems is Talkdesk solving and how is that benefiting you?** It isn't really solving any problems for us. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 18. Reliable and Intuitive, but Room for More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Roy Arturo E. **Reviewed Date:** January 17, 2026 **What do you like best about Talkdesk?** I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly. **What do you dislike about Talkdesk?** While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 19. Nice Telecalling/Conferencing tool **Rating:** 3.5/5.0 stars **Reviewed by:** Vivek G. | Team lead-Managed Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** Talkdesk has been pushing a lot of good updates lately. A few that stand out: Their new AI in Copilot feels smarter and more grounded. It helps agents handle tricky issues without getting lost. The CXA platform is getting better at automating whole workflows, not just basic chat replies. They’ve added industry-focused clouds for travel and hospitality, which makes the automation feel more practical. Analytics now keeps unlimited historical data, which is great for long-term trends. Digital channels got nice upgrades like better chat formatting, real-time translation, and clearer email controls. They’ve also expanded in India, which is a good sign for faster innovation. **What do you dislike about Talkdesk?** Reporting and dashboards could be more flexible. Stability can dip at busy times. Some features feel a bit limited to customize. Pricing gets confusing when you add AI options. Support can be slow for complex issues. **What problems is Talkdesk solving and how is that benefiting you?** Easy for handling large number of calls in a support environment like Zscaler. User friendly interface and very easy to learn Call routing feature **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be a user-friendly and efficient tool for handling calls. Thank you for your positive feedback! Please reach out to your CSM directly if there is anything we can help you with. ### 20. Perfect Interoperability and Ease of Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin Adrian S. | Ingeniero de Servicio, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Talkdesk?** I greatly appreciate Talkdesk's interoperability with various applications, which allows me to integrate it perfectly with other systems, such as our Salesforce CRM, turning it into a crucial control center for our operations. The ability to manage the system from both an agent's and an administrator's perspective is invaluable, as it integrates these experiences and facilitates a more holistic and efficient management of the call center. Additionally, Talkdesk's ability to adapt to the growth of our system is perfect, as it adjusts to the growing and complex needs of our call center. The initial setup of Talkdesk was surprisingly quick and easy compared to Avaya, which saved me significant time and effort, allowing us to get up and running without unnecessary delays. **What do you dislike about Talkdesk?** Initially, it is complicated to manage Talkdesk. The logic of some components, especially when working with variables or custom integrations, requires a very good understanding of Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk optimizes the customer experience and call center operations, allowing for growth and efficient scalability. Its interoperability with applications and tools like Salesforce creates a comprehensive control center. Although initially the management is complex, its setup is quick. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you appreciate Talkdesk's interoperability and ease of configuration, especially its integration with Salesforce CRM. We understand that managing certain components may initially be complex, and we're continuously working to improve user experience and provide better support for custom integrations. ### 21. Not User Friendly - many issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Talkdesk?** The softphone ability to take phone calls from your computer. **What do you dislike about Talkdesk?** When Talkdesk changed to Workspace, it still was never fully complete with the transition from Legacy to Workspace. It still does not have the functionality of seeing who is assigned to what number. I have to open every number record and then see who is assigned to it. There are always outages, issues with the Workspace app, and poor sound quality. **What problems is Talkdesk solving and how is that benefiting you?** N.A **Official Response from Aunalisa Arellano:** > Thank you for your honest feedback. We’re sorry to hear about your experience and the frustration caused by Workspace functionality, visibility into number assignments, and issues with outages and call quality. We understand how critical reliability and ease of use are for your day-to-day operations, and this is not the experience we want for our customers. We’d really appreciate the opportunity to help troubleshoot and address these issues directly. Please reach out to us at customer_marketing@talkdesk.com so we can connect you with the right team and work toward a resolution. ### 22. Talkdesk: Call centre that actually works **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Talkdesk?** First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance. **What do you dislike about Talkdesk?** For some features it provide limited access .When adding features it is quite expensive. **What problems is Talkdesk solving and how is that benefiting you?** It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been a valuable tool for customizing all details in one place, integrating with other tools and CRM, and automating IVR and call routing. Thanks for taking the time to leave a review! ### 23. Great Transcripts and Summaries, But Connectivity Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Bailey N. | Class Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I really enjoy the live transcript, especially when there not a great connection. This helps keep up with the conversation without having to say "what" all of the time. I also enjoy the summaries as well as the auto-closing of tickets in the system. **What do you dislike about Talkdesk?** I feel like there is definitely issues with connectivity to other systems. The inconsistency with connection can definitely cause a delay, especially when there is a high number of calls. This also causes issues with opening tickets sometimes as well. There have been times that CoPilot does not generate the summary in the amount of time allotted for wrap up causing a delay in moving between calls. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk and CoPilot are definitely solving a ease of use when it is functioning as intended which helps with efficient handling and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 24. Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Talkdesk?** Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support. **What do you dislike about Talkdesk?** Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software. **What problems is Talkdesk solving and how is that benefiting you?** We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support . **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk is helping your organization provide support in multiple languages and record customer interactions. We understand the challenges with advanced features and integration, and we're continuously working to enhance our platform and make it more accessible for all organizations. ### 25. The best way to work with colleagues, customers, and make your day better! **Rating:** 5.0/5.0 stars **Reviewed by:** Baylee W. | Customer Retention Specialist/ Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** The most helpful thing about talkdesk is how reliable that it is, you are able to always know that you can speak to a customer and they are able to call in and speak with us. As well as, how easy it is to access each function of it. I am able to always locate each area of work that I need to be in, how to make calls, being able to transfer, and I like how creative and colorful that it is. **What do you dislike about Talkdesk?** The only thing that is an issue is sometimes the connection, but I have learned that if I move my computer it greatly makes things better **What problems is Talkdesk solving and how is that benefiting you?** The problems that talkdesk is solving is any issues with customer communication. I am able to speak with a customer for as long as needed to be able to fix any of their problems, listen to them, hear any of their issues that they are having, learn about who they are, and come up with a solution. This is benefiting me because I am able to work to make sure the customer is taken care of, by speaking and consulting with other colleagues if needed, placing them on hold to gather information for them, and most importantly listening to everything that they need. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find our platform reliable, easy to use, and visually appealing. We understand the importance of seamless communication with customers and colleagues. It's great to hear how Talkdesk helps you effectively communicate with customers, understand their needs, and provide solutions. We're glad to be a part of enhancing your customer interactions. If you have any more feedback or need assistance, feel free to contact us. Thank you for choosing Talkdesk! ### 26. Keeping My Sanity (and Call Queue) in Check **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsea B. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** What I like most about Talkdesk? It works. Like actually works. Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated. I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch. Basically, it does its job so I can do mine—and that’s all I really need from a system. **What do you dislike about Talkdesk?** If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning. There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control. Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring. Nothing major—but these little things definitely stand out when you’re in the thick of a busy day. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps take the guesswork out of managing a busy customer service team. Before, it felt like we were piecing things together from different tools, hoping nothing slipped through the cracks. Now, we can see everything in one place—call volume, wait times, team activity, you name it. It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up. It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you manage your customer service team more effectively and efficiently. It's great to know that you find the system to be organized and user-friendly, and that it provides clear call quality and real-time visibility into your team's activities. We appreciate your feedback about the slower performance and the complexity of some reporting features, and we'll definitely take that into consideration for future improvements. Thank you for sharing your experience with us! ### 27. Great platform for call management **Rating:** 4.5/5.0 stars **Reviewed by:** Mackenzie L. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Talkdesk?** Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis. **What do you dislike about Talkdesk?** Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's automated features, such as the new AI grading agent for Quality Assurance, have been beneficial to your team and have helped improve call grading and identify areas for improvement. Thanks for taking the time to leave a review! ### 28. Boosts Call Efficiency with Great Transcription, Needs Better App Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine J. **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I absolutely love Talkdesk and how the platform takes so much stress out of my work day. I have a bad memory, and being able to see my and my customer's conversation transcribed allows me to better focus on assisting the customer. I enjoy how Talkdesk helps me transcribe conversations and create case notes with ease. The interaction summary feature is beneficial as it captures the conversation well, which helps me take more calls. Additionally, the initial setup of Talkdesk was very easy. **What do you dislike about Talkdesk?** Sometimes it does not sync with other apps well. When completing a call, it can put the information over to Salesforce way better. **What problems is Talkdesk solving and how is that benefiting you?** I love Talkdesk for transcribing conversations and creating case notes easily, helping me focus better on assisting customers. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a valuable tool for you in transcribing conversations and creating case notes. We are working with your admin team to optimize the Salesforce sync. Thanks for taking the time to leave a review! ### 29. Awesome features, easy to use & easy to adapt! **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy R. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** Talk desk is extremely helpful with the copilot future because while taking a call, there’s sometimes I don’t understand what the customer says, and I can easily look at copilot and 99% of the time it is accurate on what the customer meant to say. Talkdesk is also amazing due to the fact that, English being my second language, it is very easy to understand any instructions to follow while being how to set up or how to fix an issue and talkdesk. Talkdesk is amazing to use and recommend! **What do you dislike about Talkdesk?** I would say that is the downfall of this program was that it was unclear regarding how to download the app of talk desk. **What problems is Talkdesk solving and how is that benefiting you?** Taking calls from customers that is extremely helpful to use because there might be times where we don’t understand what the customer saying and using the co-pilot future is something that is really helping a lot. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been amazing to use and that you find Copilot accurate and helpful. We appreciate your recommendation and are glad that Talkdesk has been able to assist you in understanding customer conversations. Thank you for your feedback! ### 30. Always Getting Better and Better **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla A. | Administrative Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** I absolutely love Talkdesk. As a call center manager with over six years of experience, I can confidently say it's the best phone system we've ever used. It's incredibly user-friendly, packed with powerful features like Co-Pilot and AI, and constantly evolving with new innovations. Talkdesk has truly elevated the way our call center operates. **What do you dislike about Talkdesk?** Honestly, I can’t think of any downsides. If anything, I probably just need to explore more—like figuring out how to make it bilingual. That’s likely already a feature I haven’t tapped into yet. The platform is so robust, and I’m continually impressed by everything it offers. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has been a game-changer in helping our agents improve their communication. Its intuitive design and smart suggestions make it easy for agents to use more effective, customer-friendly language in real time. It’s also been incredibly helpful in tracking customer feedback through CSAT scores and even monitoring customer sentiment with the sentiment tracker—such a cool and powerful feature! **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you love Talkdesk and find it to be the best phone system for your call center. Our team is constantly working on new innovations to ensure that our platform meets the needs of our users. ### 31. Most of the times, work great! **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo M. | Team lead in the admin team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Talkdesk?** Most of the time, it works really well, the call quality is excellent, and it works perfectly even in other countries, which is amazing. I think the main thing is the co-pilot — without a doubt, it’s a HUGE help during calls. The co-pilot really changed everything. **What do you dislike about Talkdesk?** "As I said, most of the time it works well, and when it does, it’s perfect. But unfortunately, TalkDesk has major bugs quite frequently — like being unable to transfer calls, calls dropping, or certain data not updating (such as online agents) — and this happens often, so it becomes a serious issue. I believe that especially when a new update is released, bugs show up. Every time I see an update in the app, I already think to myself, 'Let’s see what the bugs will be this time.' I understand that the platform needs to constantly improve and evolve, but without a doubt, the priority should be keeping the basics working before trying to launch new and more advanced features in an update. **What problems is Talkdesk solving and how is that benefiting you?** I work at a company that uses Talkdesk, and it's great software when it's working properly, everyone loves it! **Official Response from Aunalisa Arellano:** > We're glad to hear that you've had a positive experience with Talkdesk, especially with the call quality and its performance in other countries. We understand your frustration with the bugs and issues you've encountered, and we're continuously working to improve the platform's stability and reliability. Your feedback is valuable to us, and we'll strive to prioritize the core functionality while implementing new features in future updates. ### 32. Useful tool to manage customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Adalberto B. | Senior Systems Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Talkdesk?** It is easy to use once a person masters it, it has a good interface that helps manage daily work in a simple way. **What do you dislike about Talkdesk?** Some features require time to learn how to work with Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Help keep all customer interactions more organized and make the support team's work easier. It also makes it simpler to track what is happening in customer service. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps manage your daily work in a simple way. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 33. Empowers Customer Connection with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal H. | Support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Talkdesk?** I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy. **What do you dislike about Talkdesk?** Sometimes the dashboard is delayed. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to easily connect with customers, call back effectively, and track missed calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has made it easy for you to take calls, connect with customers, and track missed calls. We appreciate your feedback about the delayed dashboard and will work to address that issue for you. ### 34. Great call clarity and helpful AI tool **Rating:** 4.5/5.0 stars **Reviewed by:** Arianna C. | Retention Specialist/Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** Talkdesk has been such a great tool to have at work. It is very user-friendly and easy to use. I use it every day, all day, with minimal issues. I love having the calls be written out on the side when talking with a customer, so if I cannot hear them or my mic cuts out at all, I have that to look at and refer to. It has been a lifesaver multiple times! I can easily track my performance through Talkdesk as well. **What do you dislike about Talkdesk?** The only issue I have experienced with Talkdesk is that sometimes the AI and the transcription don't work properly, but it is not often, and it isn't the end of the world. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesks provides me with a simple easy to use service that lets me work from home. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and helpful for your work. We appreciate your feedback and will continue to work on improving our AI and transcription features. Thanks for taking the time to leave a review! ### 35. Simple, functional programming and reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa . | Customer service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Talkdesk?** My favorite thing about Talk desk is being able to access the Co pilot feature! It comes in handy when I’m trying to recap on important information or information I may have missed during the call! **What do you dislike about Talkdesk?** I wouldn’t say I dislike talk desk, but I think what can use an improvement is sometimes my Question glitch , it will say I have a call on Que I will be on green ready for a call and nothing will come through! **What problems is Talkdesk solving and how is that benefiting you?** What I think they are solving for me is keeping the call scrip right next to the conversations tab ! As I mentioned sometimes we miss important information and it’s very beneficial to be able to look over and see the call script and what was being said ! It helps me verify addresses and names ! **Official Response from Aunalisa Arellano:** > It's great to hear that having the call script next to the conversations tab is beneficial for verifying important information during calls. Thank you for taking the time to leave a review! ### 36. Frequent Integration Issues and Slow Support Undermine Daily Use **Rating:** 0.5/5.0 stars **Reviewed by:** Dustin p. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Talkdesk?** The ability to see status' of those logged in. being able to switch ques on the fly. **What do you dislike about Talkdesk?** TD support tends to be slow to respond when issues arise. On a daily basis we see issues with TD linking to salesforce, not creating cases for our reps, not transferring notes, and co pilot not being able to be used consistenly without issues. **What problems is Talkdesk solving and how is that benefiting you?** I have no problems that have been solved. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 37. Great potential **Rating:** 4.0/5.0 stars **Reviewed by:** Brian K. | Customer support supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** The live call transcript is nice and the AI implementation usually useful. The fact it has capabilities to measure conversation tone and when reviewing agent calls allows supervisors to also see exactly what the agent did during the call is very nice. While routing doesn't always feel intuitive, the ability to change it on a dime is an enjoyable feature as well. **What do you dislike about Talkdesk?** Compared to similar software, the ability to search for cases based on keywords or specific targets without already knowing exactly what you're looking for is buggy at best. It does glitch regularly enough to be considered a downside and has a habit of importing incomplete customer information or merging multiple unrelated entities into one. The AI's ability to learn also remains in question, on that point at least this may be more user error than software however. **What problems is Talkdesk solving and how is that benefiting you?** For a company that provides a remote working environment, TalkDesk is providing an effective and easy way to communicate with customers while also simplifying collecting and reviewing data in many ways. As a Tier 2 employee this is helping me identify where agents need assistance and be ready to effortlessly accept a transfer or even jump into the queue myself. **Official Response from Aunalisa Arellano:** > Thanks for taking the time to share your thoughts on Talkdesk! We would love to chat with you more about training AI. Please reach out to the support team. ### 38. Very easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is the new AI macros—they’ve really streamlined our workflow and saved time on repetitive tasks. I also appreciate how user-friendly the platform is, which makes training and navigation easy. It’s a great tool for keeping track of cases efficiently and staying organized throughout the day. It’s made a big difference! **What do you dislike about Talkdesk?** I don’t have many negatives to say about Talkdesk—it’s been a great tool overall. If I had to point out something, it would be that cases don’t always link together when a customer calls multiple times on the same day. It would be helpful if those interactions automatically connected for better case tracking and continuity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps streamline my daily customer support calls by efficiently managing inbound calls and automatically creating cases. It keeps everything organized in one place, which saves time and reduces manual work. The integration and case-tracking features help me stay on top of customer issues and provide more consistent, accurate support. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our AI macros have enhanced your workflow and that you find our platform user-friendly. We appreciate your feedback regarding the linking of cases for multiple customer interactions and will definitely look into improving this feature for better case tracking and continuity. It's great to know that Talkdesk is helping you streamline your customer support calls and providing you with more efficient case management. If you have any further suggestions or need assistance, please feel free to reach out to us. We're here to help! ### 39. Best App for calls **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny O. | Seasonal CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Talkdesk?** Talkdesk makes it easy to sign on, get set up and get to work. The options for breaks or leaving are a good little laugh through tough days. Notating and copilot help so much when listening to past calls to make sure I haven’t missed anything. The feedback option makes it easy to check in on how I’m doing when it comes to my customers feelings. I definitely appreciate the effort that went into the talk desk design. **What do you dislike about Talkdesk?** I have had no real issues as of the time I’ve used talk desk. Nothing that I can currently say I don’t like. **What problems is Talkdesk solving and how is that benefiting you?** Makes it easy to transfer calls with in our employee group when needed. It manages calls so people are able to get through in a timely manner **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a positive experience for you! Our goal is to make it easy and efficient for users to handle calls and provide excellent customer service. Thank you for sharing your feedback! ### 40. Effortless Scheduling and Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger W. | CSR 2, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I like how you can check your scheduled and calls along with your performance, ease to use and number of features is great **What do you dislike about Talkdesk?** when there is tech issues which is not offend **What problems is Talkdesk solving and how is that benefiting you?** its solving when students talk fast records every word to look back and make sure entering the correct information and with Ai now able to select your wrap sheet after call or email is great **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with our scheduling and performance tracking features. We strive to provide a seamless experience, and we apologize for any inconvenience caused by technical issues. Our team is dedicated to addressing and minimizing such occurrences. ### 41. Easy for Agents, Packed with Detailed Reports **Rating:** 4.0/5.0 stars **Reviewed by:** ALBERTO C. | Responsabile Customer Care & Medical Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Talkdesk?** The ease of use on the agent side and the possibility of having various detailed reports **What do you dislike about Talkdesk?** The fact that does not exist the italian version for some features, not italian telephone support, not easy to build a flow and manage it **What problems is Talkdesk solving and how is that benefiting you?** At the moment no problems **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback. We're pleased to hear that Talkdesk is meeting your needs in terms of ease of use and detailed reports. We understand the importance of language support and appreciate your input. ### 42. Good Usability but Lacks Salesforce Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Briana B. **Reviewed Date:** December 05, 2025 **What do you like best about Talkdesk?** I like that Talkdesk is easy to navigate once you get the hang of where everything is, and it's easy to review recorded calls. **What do you dislike about Talkdesk?** There are constant tech issues where we can't select the case number to put our dispositions in, or when we can select the case number, it won't add the notes to our cases in Salesforce. There are a lot of issues where it doesn't work with Salesforce as intended. The AI (co-pilot) is also not great. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is a standard phone system that meets our basic needs. It's easy to navigate and great for reviewing recorded calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 43. Effortless Call Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mthokozisi M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Talkdesk?** I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores. **What do you dislike about Talkdesk?** I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you love the new AI features and find Talkdesk user-friendly. We're constantly working to improve our platform, and your feedback about reporting visibility is valuable to us — thank you for sharing! ### 44. Effortless Use with Strong Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Talkdesk?** I like that Talkdesk is easy to use, which is very important for me. I also appreciate its strong call analytics as it gives me clear insights into call volumes, wait times, and agent performance. Furthermore, I find the initial setup to be quite easy, and I would rate it an 8. **What do you dislike about Talkdesk?** It should offer more customizable analytics dashboard. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk streamlines customer communication and improves response time. Its strong call analytics provide clear insights into call volumes, wait times, and agent performance. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk effortless to use and value its strong call analytics. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ### 45. Talkdesk is a Vital Tool for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Talkdesk?** Talkdesk has so many integrations and tools to best fit each company or business using it. It has been a valuable tool in our call center. The AI integration for quality assurance has been greatly helpful in highlighting areas for us to improve, and to take some of the stress off of grading calls ourselves. **What do you dislike about Talkdesk?** There are slight glitches or outages at times, but usually they are solved in a timely manner. **What problems is Talkdesk solving and how is that benefiting you?** It is taking a lot of work off of our shoulders with generating schedules, automatically grading agents, and offering vast reporting for any of our needs. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been a valuable tool for your call center, especially with its integrations and AI quality assurance features. Thanks for taking the time to share your thoughts! ### 46. Talkdesk: Smarter Cloud Support for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support. **What do you dislike about Talkdesk?** The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable. **What problems is Talkdesk solving and how is that benefiting you?** I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that our platform has helped streamline your customer support processes and provide real-time analytics and AI tools to enhance call handling. We acknowledge the feedback regarding pricing and occasional call quality issues and are committed to addressing these concerns. ### 47. Very useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively. **What do you dislike about Talkdesk?** What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform. **Official Response from Aunalisa Arellano:** > Thank you for sharing how Talkdesk is benefiting your business by centralizing your communication and streamlining your customer support operations! ### 48. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Customer retention specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Talkdesk?** Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call. **What do you dislike about Talkdesk?** Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk is helpful without making notations faster by using the copilot feature. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're happy to hear that you find Talkdesk reliable and easy to learn. We'll take note of your concerns about setting up breaks and using certain features in the app. Your input is valuable to us! ### 49. Reliable Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is how it helps me stay organized and manage my time effectively throughout the day. The system makes it really easy to keep track of my break and lunch times, so I can stay compliant and maintain a good work-life balance. I also appreciate how accessible my performance data is - I can quickly find my evaluations and customer feedback, and I like that I can filter the information by specific dates to monitor my progress and identify areas for improvement. Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team. **What do you dislike about Talkdesk?** One thing I dislike about Talkdesk is that system lags and technical issues happen a bit too frequently, which can interrupt my workflow and cause delays, especially during high-volume periods. There are times when the platform becomes unresponsive or slow, which can be frustrating when I'm trying to assist customers efficiently. Additionally, the Copilot feature sometimes takes a while to load or start working, which reduces its usefulness when I need quick support or suggestions in real-time. While these issues aren’t constant, they do affect the overall experience when they occur. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps improve communication with customers, especially when call quality isn’t the best. In situations where the line is unclear or there’s background noise, the Copilot feature is really helpful - it allows me to better understand what the customer is saying by providing real-time transcripts and suggestions. This not only reduces misunderstandings but also helps me respond more accurately and efficiently, even during challenging calls. As a result, I’m able to deliver better service and feel more confident handling tough situations. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're glad to hear that Talkdesk is helping you stay organized and manage your time effectively. We understand your concerns about system lags and technical issues, and we're continuously working to improve platform performance for a smoother experience. Your input is valuable in helping us identify areas for enhancement. ### 50. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Thea L. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Talkdesk is an exceptional platform that I have had the pleasure of working with. The platform provides you with the capability to effectively manage various cases while handling customer inquiries and issues. I rarely encounter errors while using it, which significantly enhances my productivity. The AI-powered tools simplify the note-taking process by providing concise summaries of each call. Additionally, when composing emails, the platform also allows for AI-generated responses that are more detailed and informative. **What do you dislike about Talkdesk?** I have no dislikes regarding the platform. It enables me to make both inbound and outbound calls seamlessly throughout the day, which greatly enhances my productivity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk effectively addresses several challenges I face, such as providing customer details prior to answering the call. Additionally, it allows me to quickly access previous call histories. **Official Response from Aunalisa Arellano:** > Thank you for your positive review! We are glad to hear that Talkdesk has been instrumental in managing customer inquiries and issues, while also enhancing your productivity. Our AI-powered tools are designed to streamline processes and provide detailed call summaries and email responses. We appreciate your support! ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A56%3A23+-0500&secure%5Bsession_id%5D=eb4b21d8-1bf3-453d-8822-c31924d7915b&secure%5Btoken%5D=4c678049be0410c70c567d112876a40ed4ad12b82424cda196cccb8d27d20015&format=llm_user) ## Talkdesk Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Assembly](https://www.g2.com/products/assemblysoftware/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews) - 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Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)