Bazaarvoice Reviews & Product Details

I like how supportive the customer service people are if I need help, the ease of use the portal offers, and how easy the review process is for customers. Review collected by and hosted on G2.com.

I think the use of implementing HTML emails in the back end for review requests could be easier and simpler. Review collected by and hosted on G2.com.

I really like Bazaarvoice because it can work with partners so well. I also appreciate the review family groupings feature. It makes it easier to group product reviews that have different UPCs but should be together as a family, which is a great advantage. Review collected by and hosted on G2.com.

I don't like the customization of email sends and the lack of native integrations across different ESP and loyalty platforms. The current integration makes it so I have to use specific triggers and code to have the review link populate correctly. This is challenging and time-consuming. Review collected by and hosted on G2.com.

they have pretty good syndation across our retail partners like target, babylist, and walmart Review collected by and hosted on G2.com.

their support needs works, often takes quite some time to get a response Review collected by and hosted on G2.com.

Easy to implement and their implementation team has been fantastic. It's fairly simple to navigate on the back end and integration has been quick and easy thus far. Review collected by and hosted on G2.com.

It's a bit on the expensive side but so far worth it. Review collected by and hosted on G2.com.

Bazaarvoice makes review syndication and analysis really easy, and their support team is always super responsive when I need help. Review collected by and hosted on G2.com.

Nothing - everything has been great when utilizing the platform. Review collected by and hosted on G2.com.

The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then the reviews and ratings for the product is displayed on the PLP and PDP. The App is easy to use and is frequently used to review ratings. Once the user submits the reviews and Ratings on the site, those reviews and ratings are sent in the Bazaarvoice app for approval. There, the controlling Party/Client can easily accept or reject the reviews and ratings. Once it's accepted, the reviews and ratings are published on the site; otherwise, they are not. The client can monitor daily how many reviews and ratings are submitted on the site. Customer support is very helpful and easy to reach out for any issue faced on the site or in the Bazaarvoices app. Review collected by and hosted on G2.com.

The UI of the Bazaarvoice app is a bit confusing at first once you get used to it then it feels familiar. Also, the UI for accepting and rejecting the reviews and ratings feels old school. Also, the Bazaarvoice inspector functionality is also confusing to use. Review collected by and hosted on G2.com.

They are one of the only vendors where you can syndicate your reviews to third party retailers, but I'm sure there are other vendors that care more about their clients and not just their bottom line. Review collected by and hosted on G2.com.

I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s honestly been one of the worst vendor experiences we’ve ever had.

Their customer service is awful - slow to respond, unhelpful, and just generally not supportive or flexible. The platform itself is super clunky and outdated, which made even basic things frustrating.

But the worst part? Their contracts. We had to shut down our B2B program due to the tariffs, and even though our 12-month term was up, they refused to let us out. They’re hiding behind legal fine print and taking a “gotcha” approach instead of working with us like partners.

I've never dealt with a company that was this rigid, impersonal, and honestly just unpleasant to work with. If you're thinking about using Bazaarvoice, I’d seriously recommend looking at other options.

Feel free to reach out if you want to hear the full story. Happy to chat. Review collected by and hosted on G2.com.

Very valuable service for eComm channels, good account support Review collected by and hosted on G2.com.

Reporting and length of time needed to execute campaigns has been slow, though both have recently been addressed Review collected by and hosted on G2.com.

Very large retailer network, also fairly hands off once the campaigns are running Review collected by and hosted on G2.com.

The automations are a little difficult to navigate and seem to change pretty quickly. Review collected by and hosted on G2.com.

Frankly, very little. The platform performs its basic function of collecting and syndicating reviews, but nothing about it stands out as exceptional. Any initial value we saw was quickly overshadowed by poor customer service and rigid, one-sided business practices. If you're a company looking for a true partner, look elsewhere—Bazaarvoice is transactional at best. Review collected by and hosted on G2.com.

Bazaarvoice’s refusal to release us from an auto-renew contract—despite major, documented global economic challenges, including the impact of Trump-era tariffs and a complete collapse of our retail relationships—was infuriating. Their absolute lack of flexibility or empathy made it painfully clear that they prioritize squeezing money from struggling businesses over offering any real support or understanding. It felt exploitative. We no longer had any use for their services, yet they locked us in purely for profit. It was a deeply disappointing experience and a glaring example of what’s wrong with vendor relationships in this industry. Review collected by and hosted on G2.com.