Natterbox Reviews & Product Details

Natterbox helps our teams document, record, and maintain up-to-date records of contact with our customers within Salesforce. Also, it helps to route calls to the appropriate teams. Our contacts Tony Shaw and Nathan in Support have been so helpful! Review collected by and hosted on G2.com.

There are so many features to discover and not a lot of opportunity to explore and implement in the beginning. It took well over a year to discover features that could have been helpful to us from the jump. Review collected by and hosted on G2.com.

By introducing Natterbox within our company we get much more data and they thinking about introducing new features to make it easier Review collected by and hosted on G2.com.

Nothing at all. We are happy user still discovering the possibilities of Natterbox Review collected by and hosted on G2.com.

I strongly recommend Natterbox, which we have used for the past two years.

The reliability of this system is exceptional; we’ve encountered zero outages, allowing us to maintain seamless communication. Its user-friendly interface makes it easy for our managers to navigate, boosting productivity.

The adaptability of Natterbox has been invaluable, as we adjust to our complex operational needs. The onboarding process went smoothly and in a timely manner, and the project team has been supportive and flexible. Additionally, the customer success team has been fantastic—responsive and knowledgeable, ensuring we maximize the system's benefits. Review collected by and hosted on G2.com.

I cannot think about anything really - if questions or challenges arise, the Team addresses them timely. Review collected by and hosted on G2.com.

What I like best about Natterbox is its seamless integration with Salesforce and the ability to log and manage calls automatically. It improves productivity by reducing manual tasks and gives clear visibility into customer interactions, which is great for both sales and support teams. The call quality and reliability have also been consistently strong, which builds trust in daily operations. Review collected by and hosted on G2.com.

One area where Natterbox could improve is the user interface—it can feel a bit outdated and not as intuitive as other modern platforms. Additionally, the initial setup and configuration can be complex without sufficient technical support. Better onboarding resources or a more streamlined setup process would really enhance the user experience. Review collected by and hosted on G2.com.

As an iGaming company, we've been using Natterbox for several years, and it's been a game-changer for our operations. We've seen continuous development on their side, and the latest AI features have truly impressed us. The sentiment analysis capabilities are particularly noteworthy, offering insights that help us better understand our customers' needs. The seamless integration with Salesforce is another standout feature, allowing us to streamline our workflows and enhance our customer service experience. Throughout our partnership, we've consistently received excellent support, making our experience with Natterbox even more valuable. Natterbox continues to evolve, and we're excited to see what comes next. Highly recommended for any business looking to elevate their telephony solutions. Review collected by and hosted on G2.com.

I genuinely can’t think of anything negative to mention. Review collected by and hosted on G2.com.

Natterbox's integration with Salesforce has benefited our customer interactions, providing real-time call data directly within our CRM Review collected by and hosted on G2.com.

From time to time, we experience minor delays in call routing during peak hours, but these instances are not so frequent. Review collected by and hosted on G2.com.

Natterbox is super easy to use, the interface is easy for users to understand and get to grips with. The support given by the team has been great, from the implementation of the system to the support we've received, there has been no issues at all, We have not had to reach out to them to fix anything as nothing has ever broken and the features provided all work great for what we need as a business Review collected by and hosted on G2.com.

The only downside I have is that it take a long time to set the user accounts up, but this is not really a massive negative as it's still easy to do, it just could be a little bit more streamlined Review collected by and hosted on G2.com.

It can help me to understand how do i align with a job portal what should i rectify and what should i modify which is quite helpful. Review collected by and hosted on G2.com.

there is nothing to be disliked about natterbox Review collected by and hosted on G2.com.

Natterbox connects perfectly with Salesforce to help our sales team provide the best possible service on a daily basis. It's easy for the team to keep track on calls and for the team leads to see their progress with the reports. Natterbox is straightforward to use and the team are so friendly and an amazing help during the intergration and beyond. They have a great service team that are on hand to help with any issues. Review collected by and hosted on G2.com.

Nothing I wish the whole organisation used it! Review collected by and hosted on G2.com.

The integration with Salesforce is seamless, it works as expected and captures the interaction with the contacts to give us the input we need to keep our conversations with them. The admin part of the solution is also super simple to use and configure, with quick and helpful support when needed. Review collected by and hosted on G2.com.

I particularly don't see many downsides to it. The lack of an integrated messaging solution will hopefully be soon resolved, and some inner details in the setup and routing configurations could be better explained in the help documentation. Review collected by and hosted on G2.com.