# Natterbox Reviews **Vendor:** Natterbox Limited **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 126 ## About Natterbox Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. ## Natterbox Pros & Cons **What users like:** - Users appreciate the **prompt customer support** from Natterbox, enhancing their overall experience with efficient ticket resolution. (14 reviews) - Users commend Natterbox for its **exceptional reliability** and user-friendly interface, enhancing communication and productivity. (13 reviews) - Users highlight the **exceptional reliability** of Natterbox, ensuring seamless communication without outages over the years. (11 reviews) - Users appreciate the **exceptional reliability** and **user-friendly interface** of Natterbox, enhancing communication and productivity. (10 reviews) - Users value the **call recording capabilities** of Natterbox, enhancing service quality and team performance tracking. (7 reviews) - CRM Integration (7 reviews) - Users praise Natterbox for its **exceptional customer service** , highlighting prompt support and a seamless integration experience. (7 reviews) - Users find Natterbox to be **simple and easy to use** , enhancing their experience through effective design and integration. (7 reviews) - Easy Integration (6 reviews) - Easy Integrations (6 reviews) **What users dislike:** - Users report **call issues** with Natterbox, including poor quality, hold limitations, and notification problems during calls. (4 reviews) - Users highlight the **missing features** in Natterbox, which limit functionality and disrupt the user experience. (4 reviews) - Users report **poor customer support** from Natterbox, leading to frustrations with setup and unresolved issues. (4 reviews) - Users face **call limitations** with Natterbox, including issues with transferring and support constraints. (3 reviews) - Users find the **complexity of setup and support** overwhelming, particularly for first-time AI project transitions. (3 reviews) - Users find the **learning curve steep** due to complex setup and outdated interface, hindering user experience. (3 reviews) - AI Limitations (2 reviews) - Chat Functionality Issues (2 reviews) - Users find the **setup process complex** , which can hinder the overall experience without proper support and guidance. (2 reviews) - Customer Service (2 reviews) ## Natterbox Reviews ### 1. Seamless Native Salesforce Integration Elevates Telephony Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Aneel Y. | Technical Lead Cloud, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Natterbox?** The native Salesforce integration and the ability for the telephony system to operate directly within Salesforce are valuable features. Along with it other features like Live call Transcripts Wallboards and Reporting and Omni channel Supervision are really awesome. **What do you dislike about Natterbox?** I have to mention that at times, the call quality, particularly regarding QoS, is not always satisfactory. **What problems is Natterbox solving and how is that benefiting you?** We use Salesforce Service Cloud Voice and were looking for a telephony application that could integrate seamlessly with Salesforce. This integration has helped us boost our business productivity and has made it easier and more comfortable for our partners to reach out to us. Additionally, we have received excellent service support from the Natterbox team whenever we have experienced any outages. ### 2. Customer-Focused Support,Seamless Salesforce Integration, and a Big Upgrade with Natterbox Freedom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Natterbox?** What I like most about Natterbox is how genuinely customer-focused the whole experience feels. This is actually my second time implementing the platform, having previously used it in a large, multi-site hospitality business, so I already had confidence in what it could deliver, and it’s lived up to that again. The support team is fantastic, responsive, helpful, and they really take customer feedback on board. The product itself is easy to use, and you can see it’s continuously improving with regular updates. Even when something isn’t available yet, it’s usually already on the roadmap. The Salesforce integration has also been seamless, which was a key requirement for us. We initially implemented Natterbox alongside Salesforce Service Cloud Voice, but ran into ongoing issues that never really got resolved. Switching to Natterbox Freedom has made a huge difference; it’s honestly like night and day. Call quality has improved, reporting is more reliable, and overall it’s made it much easier for us to support our customers effectively. **What do you dislike about Natterbox?** There’s not much I’d call a real downside; most of the minor issues are cosmetic rather than affecting day-to-day use. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is helping us move beyond just handling customer calls to actually understanding and improving every interaction. It gives us much clearer visibility into why customers are contacting us and how effectively we’re responding. We’ve recently started implementing some of the AI functionality, and although it’s still early days, we’re already seeing the benefits. It’s helping to improve call quality, drive more consistency across the team, and gives us a stronger foundation to continue improving how we support our customers. ### 3. Exceptional Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Natterbox?** Our team has been working with Natterbox for several years. It is a simple to use product that has easy to integrate with our changing needs. We have recently upgraded to the SMS product, and it has been a breeze to use. The whole team are pleasure to work with. As a Salesforce Admin it is great to be able to ask questions from the support team for technical advice and no issue is too big or too small. When rolling out updates the team are always there to answer questions and help with integration. **What do you dislike about Natterbox?** I can't think of anything I worth writing about. No system is perfect, but if I ever have an issue, the team are always quick to help out. **What problems is Natterbox solving and how is that benefiting you?** Natterbox allows us to capture all our Sales calls in the contact centre, as well as front end CTI to help direct calls to other aspects of the business. As it is linked to Salesforce and Cloud based, it's easy to adapt on the fly. We are able to better capture the call numbers, direct them to the right person, and use automation tools that intergrate with Salesforce to help our next steps. Natterbox is also helping us map out the future of the Contact Centre by updating their tech suite to allow us to adapt to AI features, and also allow us more ways to communicate with our current and future leads. ### 4. Unrivaled Telephony Quality with an Intuitive UI and Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Salesforce Tech Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Natterbox?** Telephony products with unrivaled quality and resilience, backed by an amazing Account Management and Customer Success Team. The UI makes it easy to administer and tailor the platform to our needs. All of this gives us real confidence to join Natterbox as they continue to innovate and stay at the forefront of tech in their field. **What do you dislike about Natterbox?** I’m not really sure there’s anything to dislike. I’d just love it to be free. **What problems is Natterbox solving and how is that benefiting you?** Natterbox are helping us navigate the rocky road of uncertainty of AI and arming us with the products available and listening to our needs in how to mould them for maximum returns ### 5. Future-Ready Telephony with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Jeroen B. **Reviewed Date:** December 10, 2025 **What do you like best about Natterbox?** I like that Natterbox is future-ready, which is important as we plan to work with AI once we have the basics set up. The team at Natterbox is very helpful, which has been beneficial for us. **What do you dislike about Natterbox?** I found that the Natterbox team's approach with a prompt for our call rating project was overwhelming. It felt like they took us from 0 mph to 90 mph too fast for our first AI project. I think it's important for them to understand that some customers need more than just a prompt—they need consultancy to help with this transition. While they provided consultancy once we asked, I felt like the team should realize that this kind of transition might require more hand holding, especially for first-time AI usage. **What problems is Natterbox solving and how is that benefiting you?** Natterbox improves our telephony system and call routing, and it's ready for AI support, which makes it future-proof for us. ### 6. Seamlessly Integrated Customer Service Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis K. | Process Manager Customer Service **Reviewed Date:** December 12, 2025 **What do you like best about Natterbox?** I love that Natterbox is completely integrated into the Salesforce environment. It's lovely because it works seamlessly and flawlessly. Over the one and a half years I've been using it, it's been stable, with only two outages so far. Besides that, the customer experience and the customer success management from Natterbox are pretty good. Also, the initial setup was pretty good; it was easy to set up and integrate into Salesforce, and we learned a lot during the three-month transition from our old provider. **What do you dislike about Natterbox?** The AI part that we are currently implementing is a bit glitchy still. It would be good if we can have this faster. **What problems is Natterbox solving and how is that benefiting you?** I use Natterbox for customer service inbound. It's solving skill-based routing and reporting, and addresses the issue of not having a phone system available. ### 7. Natterbox good. **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe A. | Service Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Natterbox?** The app is intuitive and very user friendly, no error have been shown so far **What do you dislike about Natterbox?** Everything is helpful. Not seen a feature that is not helpful **What problems is Natterbox solving and how is that benefiting you?** Problems with calls in some countries ### 8. Great Team, Great Product, and Customer Care You Can Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Mike O. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Natterbox?** They're a great team and great product. They look after their customers well and I trust them **What do you dislike about Natterbox?** If you're using them with Salesforce then you're limited by Salesforce itself and how hard it us to update Salesforce **What problems is Natterbox solving and how is that benefiting you?** Providing customer Service to thousands of customers both B2B and B2C in the critical healthcare tech space ### 9. Easy to Use and Great Support: Natterbox Meets Our Telephony Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Natterbox?** We had great collaboration regarding features we need and we had excellent workshops to find out how that could work and be implemented in our org **What do you dislike about Natterbox?** Really nothing at this moment to improve. **What problems is Natterbox solving and how is that benefiting you?** Natterbox solves the challenge of routing calls to the correct contact person for our clients' customers. By using a single phone number, the system automatically identifies the customer and directs them to their designated contact person, streamlining the customer journey and improving the overall experience. This has greatly simplified our call management process and enhanced customer satisfaction. ### 10. Lots to discover, but very helpful team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** Natterbox helps our teams document, record, and maintain up-to-date records of contact with our customers within Salesforce. Also, it helps to route calls to the appropriate teams. Our contacts Tony Shaw and Nathan in Support have been so helpful! **What do you dislike about Natterbox?** There are so many features to discover and not a lot of opportunity to explore and implement in the beginning. It took well over a year to discover features that could have been helpful to us from the jump. **What problems is Natterbox solving and how is that benefiting you?** * Call Routing * Call Recording * Contact Documentation * Basic Call volume metrics **Official Response from Robyn Tully:** > Thank you for leaving such a detailed review, and for the feedback about our team members, it's very much appreciated! ### 11. Natterbox's Innovative Features helped us to make next steps on our growth **Rating:** 4.5/5.0 stars **Reviewed by:** Evert Jan W. | Eigenaar, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Natterbox?** By introducing Natterbox within our company we get much more data and they thinking about introducing new features to make it easier **What do you dislike about Natterbox?** Nothing at all. We are happy user still discovering the possibilities of Natterbox **What problems is Natterbox solving and how is that benefiting you?** Just the right data for us so we now can be much more effective and efficient ### 12. Natterbox is a stable, AI-driven and well-integrated Voice Solution for Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Natterbox?** Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business needs. The recently added AI-powered features demonstrate that Natterbox is innovating and staying at the pulse of the times. **What do you dislike about Natterbox?** A native integration into Salesforce Omni-Channel is unfortunately still missing. **What problems is Natterbox solving and how is that benefiting you?** It helps us respond to our business growth and meets the current requirements for a telephone system for our service centre. **Official Response from Robyn Tully:** > Thank you very much for your feedback! It's great to hear that we're helping to allow your business to stay agile. Improved integration with Salesforce Omni-Channel is a key focus for our Product Team at the moment, so make sure you're discussing with your CSM, who can set up a conversation with the Product Team to talk you through our plans. ### 13. Great telephony solution for reliable and efficient operations **Rating:** 5.0/5.0 stars **Reviewed by:** Anna B. | Head of Operations and Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Natterbox?** I strongly recommend Natterbox, which we have used for the past two years. The reliability of this system is exceptional; we’ve encountered zero outages, allowing us to maintain seamless communication. Its user-friendly interface makes it easy for our managers to navigate, boosting productivity. The adaptability of Natterbox has been invaluable, as we adjust to our complex operational needs. The onboarding process went smoothly and in a timely manner, and the project team has been supportive and flexible. Additionally, the customer success team has been fantastic—responsive and knowledgeable, ensuring we maximize the system's benefits. **What do you dislike about Natterbox?** I cannot think about anything really - if questions or challenges arise, the Team addresses them timely. **What problems is Natterbox solving and how is that benefiting you?** Voice support for our customers and suppliers, with the right prioritisation and identification of reasons for contact ### 14. functional and needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Natterbox?** What I like best about Natterbox is its seamless integration with Salesforce and the ability to log and manage calls automatically. It improves productivity by reducing manual tasks and gives clear visibility into customer interactions, which is great for both sales and support teams. The call quality and reliability have also been consistently strong, which builds trust in daily operations. **What do you dislike about Natterbox?** One area where Natterbox could improve is the user interface—it can feel a bit outdated and not as intuitive as other modern platforms. Additionally, the initial setup and configuration can be complex without sufficient technical support. Better onboarding resources or a more streamlined setup process would really enhance the user experience. **What problems is Natterbox solving and how is that benefiting you?** Natterbox is helping us centralize and manage all voice communications directly within Salesforce, which eliminates the need for switching between platforms and reduces data silos. It ensures that every call is automatically logged, which improves reporting accuracy and compliance. This has benefited us by saving time, increasing productivity, and giving managers better visibility into team performance and customer interactions. ### 15. Great system, impressive new AI **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Head Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Natterbox?** As an iGaming company, we've been using Natterbox for several years, and it's been a game-changer for our operations. We've seen continuous development on their side, and the latest AI features have truly impressed us. The sentiment analysis capabilities are particularly noteworthy, offering insights that help us better understand our customers' needs. The seamless integration with Salesforce is another standout feature, allowing us to streamline our workflows and enhance our customer service experience. Throughout our partnership, we've consistently received excellent support, making our experience with Natterbox even more valuable. Natterbox continues to evolve, and we're excited to see what comes next. Highly recommended for any business looking to elevate their telephony solutions. **What do you dislike about Natterbox?** I genuinely can’t think of anything negative to mention. **What problems is Natterbox solving and how is that benefiting you?** Natterbox has streamlined our call routing, ensuring customer inquiries reach the right team quickly, while its seamless integration with Salesforce allows us to track interactions effortlessly. The AI-driven sentiment analysis provides valuable insights, enabling us to respond proactively and improve customer satisfaction. Overall, Natterbox has significantly enhanced our operational efficiency and customer service capabilities. ### 16. Natterbox - Customer Interactions with Salesforce Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Lazar G. | Director General, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2025 **What do you like best about Natterbox?** Natterbox's integration with Salesforce has benefited our customer interactions, providing real-time call data directly within our CRM **What do you dislike about Natterbox?** From time to time, we experience minor delays in call routing during peak hours, but these instances are not so frequent. **What problems is Natterbox solving and how is that benefiting you?** Before Natterbox, tracking customer calls and integrating them into our CRM was time demanding. Now, our sales team has access to call logs and recordings, multiplying company's follow-up process. ### 17. Natterbox are great! **Rating:** 5.0/5.0 stars **Reviewed by:** kyle j. | Systems and Process Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Natterbox?** Natterbox is super easy to use, the interface is easy for users to understand and get to grips with. The support given by the team has been great, from the implementation of the system to the support we've received, there has been no issues at all, We have not had to reach out to them to fix anything as nothing has ever broken and the features provided all work great for what we need as a business **What do you dislike about Natterbox?** The only downside I have is that it take a long time to set the user accounts up, but this is not really a massive negative as it's still easy to do, it just could be a little bit more streamlined **What problems is Natterbox solving and how is that benefiting you?** We are able to contact customers when they are unable to come to a conclusion via email. It's great to be able to have that over the phone service still in such a digital world ### 18. effective and accurate **Rating:** 4.0/5.0 stars **Reviewed by:** kahkasha N. | Data analyst trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Natterbox?** It can help me to understand how do i align with a job portal what should i rectify and what should i modify which is quite helpful. **What do you dislike about Natterbox?** there is nothing to be disliked about natterbox **What problems is Natterbox solving and how is that benefiting you?** it really help me to get checked how my skills aligned with a job portal ### 19. All round great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah U. | E-Business & CRM/BPM Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Natterbox?** Natterbox connects perfectly with Salesforce to help our sales team provide the best possible service on a daily basis. It's easy for the team to keep track on calls and for the team leads to see their progress with the reports. Natterbox is straightforward to use and the team are so friendly and an amazing help during the intergration and beyond. They have a great service team that are on hand to help with any issues. **What do you dislike about Natterbox?** Nothing I wish the whole organisation used it! **What problems is Natterbox solving and how is that benefiting you?** Its helping keep our data clean and accurate. Esoecially for a sales team in the field they are on the move so keeoing accurate notes can be difficult but Natterbox helps make it easy for them. ### 20. Great Phone integration for Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Ederson G. | Salesforce Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Natterbox?** The integration with Salesforce is seamless, it works as expected and captures the interaction with the contacts to give us the input we need to keep our conversations with them. The admin part of the solution is also super simple to use and configure, with quick and helpful support when needed. **What do you dislike about Natterbox?** I particularly don't see many downsides to it. The lack of an integrated messaging solution will hopefully be soon resolved, and some inner details in the setup and routing configurations could be better explained in the help documentation. **What problems is Natterbox solving and how is that benefiting you?** We used to have a legacy phone system and when Covid came and the need to offer a phone option to our working-from-home users was mandatory, we found Natterbox could offer and it did offer a good, reliable and 'everywhere' option and solution. **Official Response from Robyn Tully:** > Thank you for your review, it's great to hear we were able to support working from home during lockdown! ### 21. Onboarding with the Natterbox project team was a brilliant experience **Rating:** 5.0/5.0 stars **Reviewed by:** Virginie V. | B2B Superuser, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Natterbox?** We recently underwent onboarding with the Natterbox project team, Jonny and Joel, and we must say, it was a brilliant experience from start to finish. Their professionalism, efficiency, and genuine care for our needs were evident every step of the way : Their communication and collaboration skills were outstanding. They kept all stakeholders informed and engaged throughout the process, ensuring everyone was on the same page and working towards common goals. Their expertise in the Natterbox platform and onboarding best practices shone through in every interaction. They provided tailored solutions that perfectly aligned with our requirements, making the transition seamless and hassle-free. We were particularly impressed by their timeliness and efficiency. They set clear timelines, met every milestone, and handled any challenges that arose with proficiency. We highly recommend the Natterbox project team for their brilliant onboarding services. Their professionalism, expertise, and commitment to excellence make them a top choice for anyone looking to onboard with Natterbox. **What do you dislike about Natterbox?** The only thing that we can report is that the webphone helper is not always showing up. We do not experiment any issues with the calls. The reports are clear. **What problems is Natterbox solving and how is that benefiting you?** We do not experiment problems with Natterbox. ### 22. Reliable service with helpful staff **Rating:** 4.0/5.0 stars **Reviewed by:** John C. | Apps Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** The service team is very helpful in addressing any issues we have. They have also been pivotal in helping us launch ScreenMeet, a new service that helps us better serve our customer base. Reliability of service has increased in the past few years. **What do you dislike about Natterbox?** There are times we order desk phones through them and they come still unprovisioned. High turnover with customer success representatives. **What problems is Natterbox solving and how is that benefiting you?** Being able to automate things through our phone system while integrating Salesforce. Allowing us to better serve our customers. ### 23. Effortless Salesforce Integration: Natterbox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Natterbox?** The professional team at Natterbox have been an absolute pleasure to work with, from onboarding, account management, support and professional services there isn't a bad experience to be had. The platform integrates seemlessly into Salesforce and changes are easy and fast to make on the fly which is crucial for us as a small IT team. The Routing Policy feature stands out as a selling point for Natterbox, as its easy to create internal and customer call journeys with very little technical background using their graph/node based builder. **What do you dislike about Natterbox?** The only downside is that its 100% reliant on being an addon to the Salesforce platform, nothing stand alone is available. **What problems is Natterbox solving and how is that benefiting you?** Used as first as a solution for a customer service team being integrated in to Salesforce. We now use Natterbox as our primary VoiP solution for our stores. ### 24. Very user friendly and great support team with fast clear responses **Rating:** 4.5/5.0 stars **Reviewed by:** Lynne D. | Call Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Natterbox?** Simple technology that has reduced admin time and ehanced productivity for my team via the use of dynamic dial list and voicemail drops. **What do you dislike about Natterbox?** The impact of google and microsoft updates, these can occasionally reset the permissions for pop ups and mic settings causing a nusance for agents. **What problems is Natterbox solving and how is that benefiting you?** Monitoring and managing staff productivity. The detailed reports and dashboards have provide clear insight for administrators and users which has enhanced prodictivity and resduced manual admin tasks across the buisness. **Official Response from Robyn Tully:** > Hi Lynne, thank you for your positive feedback. We're really pleased to hear some of the benefits and value you've seen since implementing Natterbox. It's great that reports and dashboards have given your team the insight they need. ### 25. Very Professional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven U. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Natterbox?** The support and service we get from them is second to none. Nothing is an issue for them they are always friendly and willing to help. The service they provide is, in my opinion, industry-leading in the field of communications. We have tried others and are glad to say we are settled in with Natterbox. **What do you dislike about Natterbox?** Haven't found anything yet in the 4 years of being with them!! **What problems is Natterbox solving and how is that benefiting you?** Innovative in their approach to communication to customers so they are always developing new features. ### 26. Natterbox - Call Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tanzia I. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Natterbox?** The Customer support and how they are quite prompt in responding to the tickets **What do you dislike about Natterbox?** The complexity of fixing an issue by ourselves (i.e. the routing policies) and there are only 15 minutes of free screeshare allowed for any customer support. **Recommendations to others considering Natterbox:** Please ensure there is an admin person trained on the routing policies properly. **What problems is Natterbox solving and how is that benefiting you?** We are using Natterbox to connect with our prospective students. ### 27. Amazing Telephony Contact Centre services! **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra B. | Contact Centre Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Natterbox?** the service is reliable with little to no interruptions in telephony services. They offer great customer service. The account managers are prompt and always trying to find ways to help me save money on my licenses. **What do you dislike about Natterbox?** They cant do everything, almost everything though **What problems is Natterbox solving and how is that benefiting you?** Salesforce does not offer a telephony, so they referred us to NB. Natterbox is meeting our telephony needs as well as the contact centre services we need too. We are expanding to add AI and Natterbox's AI features they are launching this year is very exciting and will make my team's job so much easier ### 28. Wonderful product and amazing team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Natterbox?** Natterbox is always putting the needs of their customers first. They offer a sophisticated product, which allows you to tailor it to your operational requirements. Their support team is proactive and offer exemplary support. We are very fortunate to have such an amazing Customer Success Manager - Ali is absolutely fantastic. **What do you dislike about Natterbox?** The system only works on the Salesforce platform. It would be great to see it compatible with Zoho also **What problems is Natterbox solving and how is that benefiting you?** Natterbox is always looking out for the needs of their customers. Should anything arise, they provide a superior level of support. ### 29. Not built for sales **Rating:** 1.0/5.0 stars **Reviewed by:** Emily B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Natterbox?** The automatic call logging in Salesforce is mostly nice. **What do you dislike about Natterbox?** I am an end user only, so I am unable to speak to the implementation, pricing, etc. It seems like most of the reviewers are either on the tech or management side, so I thought it may be valuable to potential users to note that this software has been particularly unfriendly to me as a sales rep. * No text messaging. Incredibly inconvenent to use one system for calls, and a completely separate system for text. (Different product, but we're using 360 SMS for text which requires you to go to the contact record to initiate a message, and for mobile use you have to text throught the Salesforce mobile app, which is a giant pain at the best of times, and too frustrating to bother with on the other end of the scale.) *The Natterbox mobile app is severely lacking - no caller ID, which is something I particularly want when taking calls after hours. It does show the phone number, but does not pull through the contact name from Salesforce. * Missed calls (both on desktop app and mobile) do not provide a contact name, just shows "Unknown" and the number. To be clear, these are existing Salesforce records - an engaged call from the same number would show the customer name in the call logs. But on missed calls you have to search the number to figure out who called you. (When the missed call eventually decides to show up - delays are standard here.) * Mobile app has no missed call notification banner or anything on the app to indicate you've missed a call. The only way to see missed calls on the app is to open the app and specifically go check your call log. Anyone with any type of obessive compulsive behaviours will particularly enjoy checking for missed calls hundreds of times a day. * Voicemails are delivered to your inbox, so assuming you get email notifications you will receive a notice of voicemail. HOWEVER, there is no connection to the mobile app and so you have to listen to the message again on your mobile device to make the new voicemail go away inside the app. There is no option to delete or mark a voicemail read on either mobile or desktop, which is very strange to me. * Headset connectivity issues. Direct quote from Support ticket, asking if there was any visual indicator that would help me know when I am experiencing microphone permission issues: "If a call presents itself only for a second and then disappears off your CTI - this could indicate a microphone/audio permission issue. One-way audio is another indicator - if the customer is unable to hear you or you are unable to hear the customer is another indicator of this." The goal of my question was to avoid scenario two with one way audio - people are hard enough to get on the phone, you don't want your first connected call in 6 months for them to be unable to hear me. Natterbox support claimed that in the first scenario when a call presents and disappears that it is routed to voicemail, but empirical evidence suggests otherwise. * Calls that show "unallocated number" when dialed through Natterbox are able to be successfully completed via personal mobile device. * Searching for an outbound contact to make a call pulls all numbers for the account, and does not identify which number is mobile vs. office. If there are multiple numbers on file, just plan on needing to go to the contact record to make the call. I was accustomed to being able to save my contacts with my preferred number and / or label the saved numbers which made for easy search and dial functionality via 8x8. Not true with Natterbox. **What problems is Natterbox solving and how is that benefiting you?** We have been on the platform for about a month, I have not experienced any solutions yet. **Official Response from Rachel Zieminski:** > Hi Emily, We sincerely appreciate your feedback and apologize for the difficulties you’ve encountered with our mobile product. Your insights are incredibly valuable to us as we strive to improve our services. We understand your frustrations, and we want to assure you that we are actively working with your technical team to resolve these issues as quickly as possible. It is our utmost priority to deliver a seamless experience for all our users. We genuinely appreciate your patience and understanding as we work towards these improvements. Thank you again for your valuable feedback. We are committed to resolving these issues promptly for you. ### 30. The full process - demonstration, design, product, onboarding and deployment was high quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Natterbox?** Our recent onboarding with Natterbox has been a high quality experience from start to finish. Sandy and Juan have been responsive at each step and their depth of product knowledge and willingness to help is outstanding, irrespective of requirements and changes. The capability of Natterbox's people was a clear differentiator against their competitors. Communication was regular throughout the process and Juan expertly supplemented our internal capability. The product is simple and easy to use, where I had feedback from business users that they were impressed on this front. I put this down to good design and good integration with Salesforce. If you are looking for a full-service telephony solution, particularly in support of compliance and workflow automation needs, I recommend their products and particularly their people. **What do you dislike about Natterbox?** It is an expensive product and lacks some competitor product features I would find useful, particularly relating to segmentation of the transcription and subsequent workflow automation. Having said that, the overall package is strong and the implementation + support capability is also strong to the point of being differentiators; deterioration in these would seriously impact the proposition's value. **What problems is Natterbox solving and how is that benefiting you?** Compliance requirements, workflow automation and service proposition. ### 31. A Great Call System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Natterbox?** We've been using Natterbox for more than 3 years now and its been great going for us. Minimal downtime and exceptional call quality that not only satisfies us but the people that are being called as well. Their support team is great and super quick to answer queries or deal with any issues that our local teams log with them. **What do you dislike about Natterbox?** Not much at this point. We've been pretty happy with our Natterbox experience so far. **What problems is Natterbox solving and how is that benefiting you?** The need for us to have physical telephones to achieve what we're trying to do. ### 32. Proactive and flexible **Rating:** 4.0/5.0 stars **Reviewed by:** Kate R. | Category Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Natterbox?** We have succesfully used Natterbox across our customer service teams for a year now. Our account manager George has been very proactive in arranging our renewal, working with us to ensure we have the optimal number and type of licences well ahead of the renewal deadline. As well as this, he has encouraged us to have regular touchpoints to make sure we are getting best use of the service and using all the available features. **What do you dislike about Natterbox?** I feel like I don't know all the capabilities Natterbox has to offer, but this will be addressed in our new touchpoints to make sure we are using all the features appropriately. **What problems is Natterbox solving and how is that benefiting you?** The ease of use for our customer service agents - it has been much more user-friendly than the previous company we used to fulfill our telephony needs. Also, the support is good. ### 33. Natterbox is a reliable call tool that offers many features. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea P. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Natterbox?** I like Natterbox primarily for its reliability, as well as its customer and technical support. The call tool has many applications for business. **What do you dislike about Natterbox?** I have not found any disadvantages, everything works fine. **What problems is Natterbox solving and how is that benefiting you?** Natterbox solves the challenge of managing and tracking customer calls efficiently. It offers features like call recording, robocalls which streamline our communication processes. This benefits our business by improving customer service, increasing team productivity, and providing insights into call performance, allowing us to make data-driven decisions. ### 34. Great service & reporting insights **Rating:** 4.5/5.0 stars **Reviewed by:** Donna K. | Group Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Natterbox?** Having the insights in the CRM for our reporting and conversion rates is exceptional. **What do you dislike about Natterbox?** The only thing would be there isn't much option for personalised on hold music. Shout cast is the only one that works but their support isn't great so we've had to resort to other options. **What problems is Natterbox solving and how is that benefiting you?** We have an integrated solution for our CRM. We've seen an increase in outbound performance from our previous telephony system, we have call recording, drop voicemail and have created dial lists to make our contact center more efficient. ### 35. The Communication Experience with Natterbox **Rating:** 4.0/5.0 stars **Reviewed by:** Raees K. | Technical Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2024 **What do you like best about Natterbox?** Natterbox is very easy to use. With Natterbox we can make and receive calls. I use it daily. Customer support are available 24/7 and we can easily contact them. There are features such as Advanced Call Routing. Call recording voice mail management Click-to-Dial and more. With Natterbox we can easily intregate Salesforce allows for seamless call management and logging directly within the Salesforce interface. Natterbox provides detailed guides, video tutorials, and support documentation to assist you throughout the implementation proces. **What do you dislike about Natterbox?** Sometimes its laggy and slow reset everything os perfect. **What problems is Natterbox solving and how is that benefiting you?** It helps witth inbond and outbond calls ### 36. Fantastic Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Natterbox?** We've been using Natterbox within our businesss for a few years, and it's been great. George, our account manager, has been proactive about our products, ensuring we have the right licenses for a smooth operation. He's also encouraged regular check-ins to help us make the most of all the features. Natterbox is easy to use, and we use it daily for making and receiving calls via Salesforce. Customer support is available 24/7, and we can easily contact them. An all round fantastic service! **What do you dislike about Natterbox?** We find that line connectivity can be an issue, however the support team are great at diagnosing and rectfiying **What problems is Natterbox solving and how is that benefiting you?** Consistent calls, cheaper calls, the latest features in VOIP tech ### 37. Natterbox is the best tool to connect with stakeholders **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh M. | Sr Technical Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Natterbox?** Natterbox is the best tool to connect with stakeholders. It is easy to use and smooth fucnting will easline your day. We can record calls and also mention notes. It can be integrated with Salesforce platform. **What do you dislike about Natterbox?** Nothing. Akk good with Natterbox. No issues at all. **What problems is Natterbox solving and how is that benefiting you?** It helps us to deal with clsint via inbound calls. We can records calls and also pull client details. ### 38. Modern tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita V. | Global Strategic Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Natterbox?** They are always trying to provide best solution for your business instead of working by template.Very modern tool with a lot of different options. Good and effective support team which always answers in a good timely manner. **What do you dislike about Natterbox?** Sometimes I feel like Natterbox has much more to offer and I dont know about that. **What problems is Natterbox solving and how is that benefiting you?** They can make your conversation with customers much easier and simpler. ### 39. Natterbox for Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** carl H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Natterbox?** We have been using this platform for a number of years and it has worked well. It easily enabled us to work from home during the early stages of the pandemic. The platform is stable and hardly has any issues. **What do you dislike about Natterbox?** Implementation can be a little tricky sometimes with a global support desk and call routing. Basic reporting could be better rather than needing insight- however this is their new product and where the development effort is being placed. **What problems is Natterbox solving and how is that benefiting you?** being able to work from anywhere and as a manager being able to see which agents are on calls and report on performance ### 40. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Natterbox?** Our business has been using Natterbox for a few years. Since I have joined the business my experience from meetings with our account manager George, has been proactive, ensuring we have the right licenses for a smooth operation. Natterbox is an important app to our business allowing us to make/receive and record calls through salesforce. The listen in feature is handy for call shadowing and training new staff. **What do you dislike about Natterbox?** Occaisionally we experience small bugs where the dialer rings asif there is a call coming in but doesnt popup. We have experienced some connectivity issues recently but this is quickly diagnosed and fixed by the support team at Natterbox. **What problems is Natterbox solving and how is that benefiting you?** After speaking with George we are looking to improve our sales teams call note taking, we are looking to make use of call insights. ### 41. Excellent user friendly system with Ease of Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Liv T. | Contact Centre Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Natterbox?** Natterbox is reliable in service, the tech support and company support is above and beyond. Excellent and timely communication and fast resolution to any technical issues. **What do you dislike about Natterbox?** None that i can recall. Very happy with service. **What problems is Natterbox solving and how is that benefiting you?** Tracking and monitoring of staff performance. Call analytics. Average handling times, volumes, dashboards and reporting. ### 42. Expectations Exceeded **Rating:** 5.0/5.0 stars **Reviewed by:** Ciara W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Natterbox?** Working with Natterbox has been fantistic. From the start of our integration project, the Customer Support has been top notch. The onboarding team was availble on demand through much of the project and Adam went above and beyond to make sure we comfortable with this transition and truly understand the functionality of the product. If Adam and the other Senior Project Managers aren't bonused, they should be. He was crucial to this deployment. Despite holidays and other projects the Integration and build were smooth. With Alberts help we organziaed our routing policies efficiently and came up with a tailored solution for our team. Once deployed, the product was easy to use and the feedback from staff was extremeley positive. **What do you dislike about Natterbox?** My feedback here has nothing to do with my Senior Project Manager but rather my familiarty with other systems and competitors of Natterbox. If I had to give suggestions to improve the product I would say provide more support for users using provisioned devices that weren't supplied by Natterbox or require clients to purchase new hardware. The only other suggestion I have is simplfy licensing. Natterbox is just one component of our IT stack (within Salesforce) and there's max (4) licenses required to operate just Natterbox. By the time you include a pyament center license, SMS, CRM license, and more... there's over 20 licenses a user could require to be fully operational. The easier the license structure is to understand, the more confident your clients will feel about what they're purchasing. Overall though, great experience and I'm extremely satisfied. **What problems is Natterbox solving and how is that benefiting you?** Logging Calls and tracking Conversion data. ### 43. A company that is easy to do business with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Natterbox?** Our close relationship allows us to discuss ongong technolgy developments which support our global strategy. Aftersales support is good and the product features greatly help us reduce call handling times by creating cases from calls. **What do you dislike about Natterbox?** We have no dislikes. Team always ready to support. **What problems is Natterbox solving and how is that benefiting you?** As we switch away from incoming voice calls Natterbox is being used to convert incoming calls to cases with call backs. ### 44. Some good features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Natterbox?** Ability to use flightdeck to view others status. Live update on phone feature to show other's status is also helpful. Lots of measurable metrics. **What do you dislike about Natterbox?** Calls initially come through computer sound sysem before switching to heaadset. No way to amend this. No pop up when call incoming sohave to switch tabs in browser. **What problems is Natterbox solving and how is that benefiting you?** even distribution of calls. ### 45. After a rough first year, the Natterbox product and support has become much better. **Rating:** 3.5/5.0 stars **Reviewed by:** Oliver S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Natterbox?** The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience. Moreover, the wallboards offer us a comprehensive overview of our Call Queue and the status of our Customer Service Representatives, ensuring efficient operations. Natterbox goes above and beyond by providing detailed walkthroughs and instructional videos of its features, typically led by the exceptional Jonathan Doyle, a true master of his craft. In addition, our current Customer Success Manager, Tony Shaw, has played a pivotal role in transforming our relationship with Natterbox from a once tumultuous experience into a greatly improved one with the product. **What do you dislike about Natterbox?** What I dislike about Natterbox is that we didn't get the proper support right out of the gate in 2021. Dozens of questions or issues went unanswered for far too long. I am hopeful that they have corrected this issue with newer partners. The Routing policies created for us are quite confusing, but as long as we do not need to make any major changes they do work. **What problems is Natterbox solving and how is that benefiting you?** Instant access to call recordings. Monitoring or wallboards. Call Reporting. Easily change recorded messages. **Official Response from Robyn Tully:** > Thank you very much for your detailed review, we appreciate you offering your feedback again down the line from your initial setup. We're pleased to hear that support has improved. It's great for our team to hear the positive and negative feedback about Natterbox and your comments about Tony, he's a valued team member! ### 46. Great integrated CTI solution within Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Natterbox?** We have been customers of Natterbox for several years. We like how it is installed directly into our Salesforce instance which allows data sharing to be seamless between the 2 systems. Natterbox's policy builder is very powerful and the dynamic dial lists have saved our agents countless hours in manual processes. After all is setup and running, maintenance of the system is fairly straightforward. Support is responsive and very knowledgable. We've only had a couple of tickets which had to be kicked up to higher tiers and took longer to resolve - but they were more complex issues. Provisioning is very fast and allows us to grow/scale quickly as an org. Our newest Success Manager Tony Shaw is helpful, responsive and has listened to all of our organization's needs. He is an asset to the team! We are thankful for all of the years of service that Natterbox has provided our company with a solid call center solution to meet our organization's needs. **What do you dislike about Natterbox?** We have waited years for Natterbox to roll out SMS functionality and this has been our biggest pain point with their system. More robust functionality to account for multiple timezones would be helpful for companies which scale beyond a single area. **What problems is Natterbox solving and how is that benefiting you?** Natterbox enables our agents working in Salesforce to more efficiently nurture leads and book appointments for our field users. It also enables our account managers to communicate and track that communication easily inside of Salesforce and directly on our records. Our agents are able to reach more customers and can focus on the conversation better rather than the technology. **Official Response from Robyn Tully:** > Thank you so much for such a detailed review. It's really valuable for our team to hear your positive feedback and suggestions for improvement. We appreciate the comments about Tony, he's a valuable asset to the team! ### 47. Workplace Phone **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Natterbox?** Shows the availablility of other colleagues **What do you dislike about Natterbox?** Can't put the other person on hold whilst transferring **What problems is Natterbox solving and how is that benefiting you?** Being able to see other colleagues availability ### 48. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Natterbox?** Everything no issues at all and no problems to report **What do you dislike about Natterbox?** Nothing- everything so far has been great **What problems is Natterbox solving and how is that benefiting you?** Better call system ### 49. Fantastic product with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Natterbox?** Juan and the team from day one were fantastic; they took the time to understand our needs and requirements and do a like for like comparison against our existing system. There were a number of features that we could obtain with CTI calling from Salesforce, seamless integration into Salesforce and a very easy-to-use and understand interface. Juan made the transition very simple and stress-free. We could port over our numbers from our old provider and have the Sales team trained and ready to go for go-live. Post Go live, the customer support was excellent. Natterbox Implementation has been one of our most enjoyable experiences in a long time! **What do you dislike about Natterbox?** There is nothing to dislike about Natterbox. **What problems is Natterbox solving and how is that benefiting you?** The ability to log and track our call metrics against our customers and provide management with reports. It also helped our Sales team have call notes available to them so they could work in previous conversations and call history into their call to enhance their customer relationship. ### 50. Excellent Customer Support & An Effective Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Natterbox?** Any members of the Natterbox team we spoke with were excellent communicators and especially helpful. Alison, who was assigned to regularly check in once we swapped to operating our phones solely through Natterbox, was an absolute delight to work with not only with informing us on how to get the most out of Natterbox, including upcoming additional features that we may be interested in, but in streamlining the integration of Natterbox into our project management system on a more technical level. **What do you dislike about Natterbox?** The only downside of using Natterbox has been in contrast to using a traditional phone system in that fluctuations in data connections can affect the quality of the call experience but the record-keeping built into the system makes it quite easy to follow up when issues arise. **What problems is Natterbox solving and how is that benefiting you?** We previously spent a lot of time on our callers explaining their query and the project to which it relates to whoever answered the phone, along with recording the details of the call, and Natterbox saves us heaps of time by connecting our callers with the most relevant staff member in relation to their query and appropriately logging the contents of all calls for our records. ## Natterbox Discussions - [Issues with Not Connected calls report](https://www.g2.com/discussions/issues-with-not-connected-calls-report) - 1 comment, 1 upvote - [Natterbox Competitors](https://www.g2.com/discussions/natterbox-competitors) - 1 comment, 1 upvote - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [View Natterbox pricing details and edition comparison](https://www.g2.com/products/natterbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A22%3A04+-0500&secure%5Bsession_id%5D=c776eac4-0639-490f-bf88-6bbf325c6f71&secure%5Btoken%5D=70e790d3f236a039b6dde9c1c8a9574ce830a7c9c5c539f75785146bd264c15e&format=llm_user) ## Natterbox Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Hiya Connect Branded Call](https://www.g2.com/products/hiya-connect-branded-call/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Natterbox Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Scorecard - Coaching Card - Leaderboard - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Natterbox Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,543 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 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