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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$210/month per user
$25.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(24,798)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales has a strong focus on Account Scoring and Revenue Planning, with scores of 8.5, which helps in identifying high-value accounts effectively. In contrast, Salesforce Sales Cloud excels in Lead Management with a score of 8.9, making it a preferred choice for those prioritizing lead generation and nurturing.
- Reviewers mention that Dynamics 365 Sales offers robust Opportunity and Pipeline Management features, scoring 9.0, which allows for detailed tracking of sales opportunities. However, Salesforce Sales Cloud matches this with an 8.7 score, indicating strong capabilities but slightly less emphasis on pipeline management.
- G2 users highlight that Salesforce Sales Cloud provides superior Customer Support, with a score of 8.3 compared to Dynamics 365 Sales' 8.0. This includes a more comprehensive Customer Support Portal and a better Knowledge Base, which users find essential for resolving issues quickly.
- Users on G2 report that Dynamics 365 Sales shines in Data Sourcing with an impressive score of 8.9, particularly in Data Segmentation and Exporting & Sharing Data. In contrast, Salesforce Sales Cloud, while still strong, scores slightly lower in these areas, indicating a potential gap for users needing advanced data handling.
- Reviewers mention that Salesforce Sales Cloud's Integrations are a significant advantage, scoring 8.8, particularly with its seamless Salesforce Integration. Dynamics 365 Sales, while offering integrations, scores lower at 7.9, which may limit users looking for extensive third-party application connectivity.
- Users say that the Generative AI features in Salesforce Sales Cloud, particularly in AI Text Generation and AI Text Summarization, score 8.4 and 8.2 respectively, providing advanced capabilities for content creation. Dynamics 365 Sales, however, lags behind with lower scores in similar features, indicating a less robust AI offering.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Dynamics 365 Sales
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.8
13,536
Ease of Use
7.4
1,287
8.2
17,356
Ease of Setup
7.2
408
7.8
8,414
Ease of Admin
7.6
383
7.9
4,310
Quality of Support
7.5
1,123
8.1
11,791
Has the product been a good partner in doing business?
7.8
378
8.4
4,274
Product Direction (% positive)
6.3
1,262
8.2
13,210
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.8
9416
|
Verified
7.9
678
|
Verified
8.3
6358
|
Verified
7.9
901
|
Verified
8.7
9136
|
Verified
7.8
969
|
Verified
8.3
9395
|
Verified
7.6
734
|
Verified
8.0
7280
|
Verified
7.9
864
|
Verified
8.2
7572
|
Verified
7.6
729
|
Verified
8.0
6718
|
Verified
7.8
718
|
Verified
8.1
6619
|
Verified
8.0
768
|
Verified
8.3
7371
|
Verified
Marketing Automation
7.6
754
|
Verified
8.0
6630
|
Verified
7.5
732
|
Verified
8.1
6954
|
Verified
7.8
818
|
Verified
8.5
7974
|
Verified
7.6
642
|
Verified
7.9
5395
Customer Support
8.0
708
|
Verified
8.3
6775
|
Verified
7.8
672
|
Verified
8.1
6350
|
Verified
7.9
694
|
Verified
8.2
6745
|
Verified
7.7
603
|
Verified
8.0
5464
|
Verified
7.9
630
|
Verified
8.2
5954
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.5
8898
|
Verified
7.9
944
|
Verified
8.5
9083
|
Verified
7.7
783
|
Verified
8.2
7394
|
Verified
Mobile & Social
7.5
556
|
Verified
7.9
5582
|
Verified
7.6
550
|
Verified
7.8
5214
|
Verified
7.4
620
|
Verified
7.7
6061
|
Verified
Platform
8.1
292
|
Verified
8.5
3564
|
Verified
8.1
307
|
Verified
8.5
3571
|
Verified
8.2
300
|
Verified
8.6
3596
|
Verified
7.9
227
|
Verified
8.4
2875
|
Verified
7.9
249
|
Verified
8.5
3148
|
Verified
7.8
275
|
Verified
8.1
3170
|
Verified
7.7
290
|
Verified
8.7
3570
|
Verified
7.8
254
|
Verified
8.1
3004
Integration
7.9
297
|
Verified
8.5
2580
|
Verified
7.8
232
|
Verified
8.5
3032
|
Verified
7.6
238
|
Verified
8.5
2873
|
Verified
Generative AI
8.1
18
7.6
855
Agentic AI - CRM
8.0
5
7.8
217
6.7
5
7.9
218
7.4
7
8.2
215
9.0
5
8.0
213
8.3
5
8.0
211
8.7
5
8.0
212
8.3
5
8.1
213
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
267
Not enough data
8.8
286
Not enough data
8.7
308
Not enough data
8.6
283
Organization
Not enough data
8.9
343
Not enough data
8.8
334
Not enough data
8.8
328
Performance Analysis
Not enough data
8.4
277
Not enough data
8.8
300
Sales Analysis
Not enough data
8.4
278
Not enough data
8.8
292
Generative AI
Not enough data
8.4
116
Not enough data
8.3
116
Agentic AI - AI Sales Assistant
Not enough data
9.2
19
Not enough data
9.0
19
Not enough data
8.9
19
Not enough data
9.1
18
Not enough data
9.4
19
Not enough data
9.2
19
Not enough data
9.2
19
Integrated Workflows
Not enough data
8.7
512
Not enough data
8.5
504
Not enough data
8.1
460
Not enough data
8.1
455
Not enough data
8.8
513
Not enough data
8.4
462
Not enough data
8.6
475
Repeatability and Reportability
Not enough data
8.4
477
Not enough data
8.7
495
Not enough data
8.7
491
Not enough data
8.3
477
Not enough data
7.7
411
AI and Automation
Not enough data
8.5
455
Not enough data
8.4
463
Not enough data
8.2
422
Not enough data
8.0
426
Not enough data
7.8
408
Generative AI
Not enough data
7.4
263
Agentic AI - Sales Engagement
Not enough data
8.2
80
Not enough data
8.4
80
Not enough data
8.5
78
Not enough data
8.3
80
Not enough data
8.2
80
Not enough data
8.2
80
Not enough data
8.4
79
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
61
Not enough data
8.4
61
Not enough data
8.8
62
Not enough data
8.6
59
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.2
54
CRM Data Enrichment
Not enough data
8.1
59
Not enough data
8.4
57
Not enough data
8.2
55
Not enough data
8.0
58
Not enough data
8.5
52
Account Management
Not enough data
8.2
59
Not enough data
8.0
59
Not enough data
8.1
56
Not enough data
8.2
55
Not enough data
8.7
52
Not enough data
8.4
52
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.9
17
Not enough data
8.1
17
Not enough data
8.3
17
Not enough data
8.1
17
Not enough data
8.1
17
Integrations
Not enough data
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
169
Not enough data
8.5
160
Not enough data
8.5
165
Not enough data
8.6
165
Not enough data
8.6
163
Not enough data
8.8
163
Not enough data
8.1
160
Territory Management - Sales Planning
Not enough data
8.6
161
Not enough data
8.4
166
Quota & Capacity Management - Sales Planning
Not enough data
8.3
163
Not enough data
8.3
170
Not enough data
8.4
164
Agentic AI - Sales Planning
Not enough data
8.3
50
Not enough data
8.5
49
Agentic AI - Lead Scoring
Not enough data
7.8
45
Not enough data
8.1
45
Not enough data
7.8
45
Not enough data
7.9
46
Attribution
Not enough data
8.9
439
Not enough data
8.9
443
Not enough data
8.6
425
Discovery
Not enough data
8.9
446
Not enough data
8.6
441
Not enough data
8.5
423
Management
Not enough data
8.5
412
Not enough data
8.6
430
Platform
Not enough data
8.6
422
Not enough data
8.6
422
Agentic AI - Sales Performance Management
Not enough data
8.3
65
Not enough data
8.5
66
Not enough data
8.5
67
Incentives
Not enough data
8.1
425
Not enough data
8.3
489
Not enough data
8.0
425
Not enough data
8.5
500
Personalization
Not enough data
8.6
467
Not enough data
8.8
545
Not enough data
8.9
576
Not enough data
8.6
523
Administrative
Not enough data
8.7
550
Not enough data
8.5
514
Not enough data
8.4
497
Agentic AI - Email Tracking
Not enough data
8.2
60
Not enough data
8.4
58
Not enough data
8.4
58
Not enough data
8.2
59
Not enough data
8.3
59
Not enough data
8.3
58
Not enough data
8.4
60
Analytics
Not enough data
8.3
564
Not enough data
8.4
572
Not enough data
8.3
586
Customizations
Not enough data
8.7
616
Not enough data
8.5
584
Not enough data
8.6
620
Not enough data
8.4
565
Not enough data
8.4
593
Generative AI
Not enough data
7.5
287
Agentic AI - Sales Analytics
Not enough data
8.2
72
Not enough data
8.5
71
Not enough data
8.3
71
Not enough data
8.2
71
Not enough data
8.2
71
Data Sourcing
8.7
21
8.5
958
8.5
21
8.7
989
8.4
20
8.3
893
8.1
21
8.7
1020
8.7
20
8.6
953
Predictive Analytics
8.7
20
8.4
933
8.6
19
8.6
948
8.3
19
8.1
847
8.3
19
8.3
887
Sales Management
8.8
20
8.7
975
8.7
19
8.1
850
8.5
20
8.6
970
8.7
20
8.8
1038
Agentic AI - Outbound Call Tracking
Not enough data
8.4
35
Not enough data
8.4
36
Calling
Not enough data
8.5
182
Not enough data
8.4
173
Not enough data
8.7
182
Not enough data
8.7
179
Not enough data
8.7
39
Contacts
Not enough data
8.8
173
Not enough data
8.6
176
Not enough data
8.7
178
Insights
Not enough data
9.1
183
Not enough data
8.9
179
Not enough data
8.2
175
Not enough data
8.5
185
Not enough data
8.4
180
Not enough data
8.6
36
Agentic AI - Sales Coaching
Not enough data
9.0
19
Not enough data
8.9
19
Not enough data
9.0
19
Not enough data
9.2
19
Training
8.9
6
8.8
256
8.6
6
8.8
249
7.5
6
8.5
210
8.6
6
8.5
245
Feedback
8.9
6
8.7
237
8.9
6
8.6
235
8.6
6
8.6
215
9.2
6
8.6
203
8.6
6
8.8
227
8.6
6
8.9
228
8.6
6
8.7
201
Generative AI
Not enough data
7.6
71
Agentic AI - Sales Enablement
Not enough data
7.9
26
Not enough data
8.1
26
Not enough data
8.3
26
Content Management
Not enough data
8.3
347
Not enough data
8.1
337
Not enough data
8.2
322
Not enough data
8.5
313
Not enough data
8.3
330
Analytics
Not enough data
8.7
337
Not enough data
8.4
336
Not enough data
8.5
219
Not enough data
8.3
345
Learning Management - Sales Enablement
Not enough data
8.7
19
Not enough data
8.7
19
Not enough data
8.6
19
Revenue Enablement - Sales Enablement
Not enough data
8.2
19
Not enough data
8.3
19
Not enough data
9.1
18
Categories
Categories
Shared Categories
Dynamics 365 Sales and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, and Sales Coaching
Unique Categories
Dynamics 365 Sales has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
13.7%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.4%
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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