# Agentforce Sales (formerly Salesforce Sales Cloud) vs Dynamics 365 Sales Comparison - What are their main differences? ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call At a Glance Star Rating **Agentforce Sales (formerly Salesforce Sales Cloud)**[ 4.4/5(25,879) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews#reviews) **Dynamics 365 Sales** [ 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews#reviews) Market Segments **Agentforce Sales (formerly Salesforce Sales Cloud)** Mid-Market (46.1% of reviews) **Dynamics 365 Sales** Mid-Market (39.5% of reviews) Pros & Cons **Agentforce Sales (formerly Salesforce Sales Cloud)** [ Ease of Use (2065) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701944&qs=pros-and-cons#reviews)[ Features (1726) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699954&qs=pros-and-cons#reviews)[ Learning Curve (1092) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699554&qs=pros-and-cons#reviews)[ Limitations (791) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701094&qs=pros-and-cons#reviews) **Dynamics 365 Sales** [ Ease of Use (21) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[ Integrations (11) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[ Learning Curve (12) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews) Entry-Level Pricing **Agentforce Sales (formerly Salesforce Sales Cloud)** **$25.00** 1 User Per Month **Dynamics 365 Sales** **$210** /month per user Summary AI Generated Summary AI-generated. Powered by real user reviews. - **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dynamics 365 Sales. Users appreciate its seamless integration with Salesforce reports and dashboards, which enhances visibility and simplifies management reporting. - **Users say** that Dynamics 365 Sales offers unique features like AI functionality for tracking meetings and advanced audience segmentation. This capability allows sales reps to manage their tasks efficiently without switching between different applications, particularly benefiting those who work within the Microsoft ecosystem. - **Reviewers mention** that Agentforce Sales provides a more organized sales process, with everything available in one place. This centralization helps teams maintain consistent engagement with prospects, which is crucial for effective pipeline management. - **According to verified reviews** , Dynamics 365 Sales faces challenges in user satisfaction, particularly in areas like ease of use and setup. While it has some strong features, users have noted that the configuration can be complex, which may hinder new users from fully leveraging its capabilities. - **G2 reviewers highlight** that Agentforce Sales has a robust support system, with users praising its quality of support and the platform's ability to automate repetitive tasks. This support is vital for sales teams looking to improve their efficiency and productivity. - **Users report** that while Dynamics 365 Sales has strong mobile functionality, Agentforce Sales outshines it in terms of overall usability and integration capabilities, making it a preferred choice for teams that prioritize a streamlined sales process. Pricing Entry-Level Pricing **Agentforce Sales (formerly Salesforce Sales Cloud)** Agentforce Sales (formerly Salesforce Sales Cloud) Starter Edition $25.00 1 User Per Month Out-of-the-box CRM for up to 10 users - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 pricing plans](/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) **Dynamics 365 Sales** Dynamics 365 Sales Dynamics 365 Plan $210 /month per user Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 pricing plans](/products/dynamics-365-sales/pricing) Free Trial **Agentforce Sales (formerly Salesforce Sales Cloud)** Agentforce Sales (formerly Salesforce Sales Cloud) Free Trial is available **Dynamics 365 Sales** Dynamics 365 Sales No trial information available Ratings Meets Requirements 8.8 14,232 8.1 1,295 Ease of Use 8.2 18,251 7.5 1,301 Ease of Setup 7.8 9,187 7.2 421 Ease of Admin 7.9 4,510 7.6 386 Quality of Support 8.1 12,432 7.5 1,136 Has the product been a good partner in doing business? 8.4 4,476 7.8 381 Product Direction (% positive) 8.3 13,848 6.3 1,269 Features by Category CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 8.2 11,222 7.9 1,205 Sales Force Automation Contact & Account Management 8.8(won by 0.7) 9658 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 967 | Verified Partner Relationship Mgmt. (PRM) 8.3(won by 0.4) 6405 | Verified 7.9 679 | Verified Opportunity & Pipeline Mgmt. 8.7(won by 0.8) 9389 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 909 | Verified Task / Activity Management 8.3(won by 0.5) 9579 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 973 | Verified Territory & Quota Management 8.0(won by 0.4) 7329 | Verified 7.6 736 | Verified Desktop Integration 8.2(won by 0.3) 7634 | Verified 7.9 871 | Verified Product & Price List Management 8.0(won by 0.4) 6770 | Verified 7.6 730 | Verified Quote & Order Management 8.1(won by 0.3) 6672 | Verified 7.8 723 | Verified Customer Contract Management 8.3(won by 0.3) 7422 | Verified 8.0 768 | Verified Contract/License Management Not enough data Not enough data Marketing Automation Email Marketing 8.0(won by 0.4) 6684 | Verified 7.6 754 | Verified Campaign Management 8.1(won by 0.6) 7003 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 732 | Verified Lead Management 8.5(won by 0.6) 8162 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 824 | Verified Marketing ROI Analytics 7.9(won by 0.3) 5430 7.6 642 | Verified Email Management Not enough data Not enough data File Management Not enough data Not enough data Deal Management Not enough data Not enough data Customer Support Case Management 8.3(won by 0.3) 6844 | Verified 8.0 708 | Verified Customer Support Portal 8.1(won by 0.3) 6389 | Verified 7.8 672 | Verified Knowledge Base 8.2(won by 0.3) 6794 | Verified 7.9 694 | Verified Call Center Features 8.0(won by 0.3) 5500 | Verified 7.7 603 | Verified Support Analytics 8.2(won by 0.3) 5990 | Verified 7.9 630 | Verified Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Calendar Management Not enough data Not enough data Pipeline Management Not enough data Not enough data Content Management Not enough data Not enough data Communication Management Not enough data Not enough data Visual Analytics Not enough data Not enough data Template Management Not enough data Not enough data Predictive Analytics Not enough data Not enough data Document Management Not enough data Not enough data Channel Management Not enough data Not enough data Commission Management Not enough data Not enough data Field Sales Management Not enough data Not enough data Reporting & Analytics Reporting 8.5(won by 0.6) 9075 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 897 | Verified Dashboards 8.5(won by 0.6) 9234 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 946 | Verified Forecasting 8.2(won by 0.5) 7493 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 784 | Verified Mobile & Social Social Collaboration Features 7.9(won by 0.4) 5639 | Verified 7.5 556 | Verified Social Network Integration 7.8(won by 0.2) 5248 | Verified 7.6 550 | Verified Mobile User Support 7.7(won by 0.3) 6116 | Verified 7.4 621 | Verified Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 8.5(won by 0.4) 3717 | Verified 8.1 294 | Verified Workflow Capability 8.5(won by 0.4) 3721 | Verified 8.1 310 | Verified User, Role, and Access Management 8.6(won by 0.4) 3652 | Verified 8.2 303 | Verified Internationalization 8.4(won by 0.5) 2907 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 228 | Verified Sandbox / Test Environments 8.5(won by 0.6) 3191 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 250 | Verified Document & Content Mgmt. 8.1(won by 0.2) 3208 | Verified 7.9 278 | Verified Performance and Reliability 8.7(won by 1.0) 3708 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 293 | Verified Output Document Generation 8.1(won by 0.3) 3035 7.8 255 | Verified Mobile Access Not enough data Not enough data Lead Generation Not enough data Not enough data Integration Data Import & Export Tools 8.5(won by 0.6) 2619 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 298 | Verified Integration APIs 8.5(won by 0.7) 3122 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 235 | Verified Breadth of Partner Applications 8.5(won by 0.9) 2924 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 240 | Verified Third-Party Integration Not enough data Not enough data Internal Chat Integration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prospecting Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Generative AI AI Text Generation 7.6 908 7.9(won by 0.3) 18 Generative AI Not enough data Not enough data Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 8.2 307 8.3(won by 0.1) 5 Multi-step Planning 8.0(won by 0.3) 256 7.7 5 Cross-system Integration 8.4(won by 0.1) 284 8.3 9 Adaptive Learning 8.1 240 9.0(won by 0.9) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 8.1 246 8.3(won by 0.2) 5 Proactive Assistance 8.3 273 9.0(won by 0.7) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 8.3 270 9.0(won by 0.7) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Calendar/Reminder System Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Capture Not enough data Not enough data Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Pipeline Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Segmentation Not enough data Not enough data Customizable Fields Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data AI Copilot Not enough data Not enough data Contact Database Not enough data Not enough data Referral Tracking Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Qualification Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Sales Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Reminders Not enough data Not enough data Lead Scoring Not enough data Not enough data Data Security Not enough data Not enough data Customizable Reports Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Lead Nurturing Not enough data Not enough data Gamification Not enough data Not enough data Prioritization Not enough data Not enough data Web-based Deployment Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Customer Database Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile App Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Lead Assignment Not enough data Not enough data For Small Businesses Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Monitoring Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.5 1,200 8.6 23 Agentic AI - Sales Analytics Autonomous Task Execution 8.4(won by default) 78 Not enough data Cross-system Integration 8.6(won by default) 79 Not enough data Adaptive Learning 8.4(won by default) 78 Not enough data Natural Language Interaction 8.4(won by default) 77 Not enough data Proactive Assistance 8.3(won by default) 78 Not enough data Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing 8.5 966 8.7(won by 0.2) 22 Exporting & Sharing Data 8.7(won by 0.3) 996 8.4 22 Multi-Device Data Visualization 8.4(won by 0.1) 899 8.3 21 Interactive Dashboards 8.7(won by 0.5) 1027 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 22 Data Segmentation 8.6 958 8.7(won by 0.1) 21 Predictive Analytics Lead Scoring 8.4 945 8.7(won by 0.3) 21 Opportunity Scoring 8.6 959 8.7(won by 0.1) 20 Risk Analysis 8.1 852 8.4(won by 0.3) 20 Live Forecasting 8.3 893 8.4(won by 0.1) 20 Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management 8.7 983 8.8(won by 0.1) 21 Sales Gamification 8.1 853 8.8(won by 0.7) 20 (There is a greater than 0.5 difference between this product's rating and its competitors) Account-Based Analytics 8.6(won by 0.2) 976 8.4 21 Activity Tracking 8.8(won by 0.1) 1045 8.7 21 Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.7 310 8.6 6 Agentic AI - Sales Coaching Multi-step Planning 9.0(won by default) 20 Not enough data Cross-system Integration 8.9(won by default) 20 Not enough data Adaptive Learning 9.1(won by default) 20 Not enough data Decision Making 9.2(won by default) 20 Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base 8.8 255 8.9(won by 0.1) 6 Coaching Materials 8.8(won by 0.2) 247 8.6 6 Playbook Creation 8.5(won by 1.0) 207 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 6 Video Record 8.5 242 8.6(won by 0.1) 6 Feedback Review 8.8 236 8.9(won by 0.1) 6 Scorecard 8.6 232 8.9(won by 0.3) 6 Coaching Card 8.6(tied score) 213 8.6(tied score) 6 Leaderboard 8.6 200 9.2(won by 0.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Updates 8.8(won by 0.2) 225 8.6 6 Notifications 8.9(won by 0.3) 226 8.6 6 Competition 8.7(won by 0.1) 198 8.6 6 Generative AI AI Text Summarization 7.6(won by default) 70 Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Location Intelligence[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.4 45 Not enough data Cartography Geographic Maps 8.6(won by default) 35 Not enough data Vector Mapping 8.4(won by default) 31 Not enough data Data Visualization 8.6(won by default) 35 Not enough data Overlaying 8.3(won by default) 35 Not enough data Data Mapping Not enough data Not enough data Analysis Predictive Analytics 8.2(won by default) 28 Not enough data Distance Analysis 8.4(won by default) 35 Not enough data Spatial Analysis 8.3(won by default) 31 Not enough data Data Stream 8.4(won by default) 30 Not enough data Demographic Data Not enough data Not enough data Trend Analysis Not enough data Not enough data Trade Area Analysis Not enough data Not enough data Reporting Data Transformation 8.6(won by default) 29 Not enough data WYSIWYG Design 8.3(won by default) 24 Not enough data API Integrations 8.6(won by default) 22 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Customizable Reports Not enough data Not enough data Geotargeting Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Search/Filter Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Geocoding Not enough data Not enough data Widgets Not enough data Not enough data Communication Management Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Data Synchronization Not enough data Not enough data Data Import/Export Not enough data Not enough data Multi-Location Not enough data Not enough data Database Support Not enough data Not enough data 2D/3D Designing Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geofencing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data CAD Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data Location Tracking Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Mobile Access Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data User Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Heatmaps Not enough data Not enough data Route Optimization Not enough data Not enough data AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) 8.9 425 Not enough data Lead Facilitation Customer-facing Chatbot 8.5(won by default) 272 Not enough data Lead Qualification 8.8(won by default) 297 Not enough data Lead Follow-up 8.8(won by default) 320 Not enough data Meeting Scheduling 8.6(won by default) 292 Not enough data Organization Opportunity and Pipeline Management 9.0(won by default) 355 Not enough data Data Entry 8.8(won by default) 348 Not enough data Integrations / APIs 8.8(won by default) 343 Not enough data Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Performance Analysis Coaching 8.4(won by default) 286 Not enough data Peformance Tracking 8.8(won by default) 310 Not enough data Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Sales Analysis ROI Forecasting 8.4(won by default) 284 Not enough data Sales Forecasting 8.8(won by default) 302 Not enough data Generative AI AI Text Generation 8.4(won by default) 125 Not enough data AI Text Summarization 8.5(won by default) 124 Not enough data Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Autonomous Task Execution 9.1(won by default) 31 Not enough data Multi-step Planning 9.2(won by default) 30 Not enough data Cross-system Integration 9.0(won by default) 27 Not enough data Adaptive Learning 9.0(won by default) 26 Not enough data Natural Language Interaction 9.3(won by default) 27 Not enough data Proactive Assistance 9.1(won by default) 27 Not enough data Decision Making 9.3(won by default) 29 Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 8.3 620 Not enough data Integrated Workflows Task Management 8.7(won by default) 522 Not enough data Email Tracking/Automation 8.5(won by default) 511 Not enough data Calls and Voice 8.1(won by default) 466 Not enough data Other Outreach Options 8.1(won by default) 460 Not enough data CRM Integration 8.9(won by default) 525 Not enough data Calendar 8.4(won by default) 468 Not enough data Shared Records 8.6(won by default) 481 Not enough data Business Process Automation Not enough data Not enough data Performance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Communication Management Not enough data Not enough data Campaign Management Not enough data Not enough data Repeatability and Reportability Content Management 8.4(won by default) 483 Not enough data Workflow Management 8.7(won by default) 502 Not enough data Workflow Performance 8.7(won by default) 499 Not enough data Sales Coaching and Insights 8.3(won by default) 482 Not enough data Gamification 7.8(won by default) 415 Not enough data AI and Automation Lead Prioritization 8.5(won by default) 464 Not enough data Lead Scoring 8.4(won by default) 471 Not enough data Best Time of Day Scheduling 8.3(won by default) 427 Not enough data Buyer Intelligence 8.0(won by default) 431 Not enough data Machine Learning 7.8(won by default) 416 Not enough data Generative AI AI Text Generation 7.4(won by default) 269 Not enough data Generative AI Not enough data Not enough data Lead Generation Not enough data Not enough data Agentic AI - Sales Engagement Autonomous Task Execution 8.3(won by default) 88 Not enough data Multi-step Planning 8.5(won by default) 89 Not enough data Cross-system Integration 8.6(won by default) 87 Not enough data Adaptive Learning 8.4(won by default) 88 Not enough data Natural Language Interaction 8.4(won by default) 88 Not enough data Proactive Assistance 8.2(won by default) 88 Not enough data Decision Making 8.5(won by default) 88 Not enough data Strategic Planning Not enough data Not enough data Additional Functionality Prospecting Tools Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Auto-Dialer Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) 8.9 185 Not enough data Call Analytics Call Recording 8.7(won by default) 134 Not enough data Machine Learning 8.6(won by default) 138 Not enough data Call Analysis 8.7(won by default) 134 Not enough data Lead Qualification 8.9(won by default) 135 Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring 8.7(won by default) 143 Not enough data Speech-to-Text 8.7(won by default) 127 Not enough data Sentiment Analysis 9.3(won by default) 5 Not enough data Generative AI AI Text Summarization 8.3(won by default) 61 Not enough data Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution 8.8(won by default) 15 Not enough data Multi-step Planning 9.2(won by default) 16 Not enough data Cross-system Integration 9.4(won by default) 16 Not enough data Adaptive Learning 9.3(won by default) 16 Not enough data Natural Language Interaction 8.9(won by default) 15 Not enough data Proactive Assistance 8.9(won by default) 16 Not enough data Decision Making 9.2(won by default) 16 Not enough data Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);) 8.4 86 Not enough data Revenue Sourcing and Forecasting Revenue History 8.7(won by default) 69 Not enough data Pipeline Management 8.6(won by default) 72 Not enough data Dashboard Analytics 8.9(won by default) 72 Not enough data Multi-Device Data Visualization 8.6(won by default) 66 Not enough data Data Segmentation 8.6(won by default) 70 Not enough data Predictive Forecasting 8.3(won by default) 61 Not enough data Revenue Operations Cadence 8.2(won by default) 61 Not enough data CRM Data Enrichment Calendar Sync 8.1(won by default) 67 Not enough data Email Activity Capture 8.4(won by default) 65 Not enough data Conversation Intelligence 8.2(won by default) 62 Not enough data Marketing Leads 8.2(won by default) 69 Not enough data Contact Capture 8.5(won by default) 59 Not enough data Account Management Nonengaged Accounts 8.3(won by default) 66 Not enough data Account optimization 8.1(won by default) 66 Not enough data Historical Patterns 8.1(won by default) 63 Not enough data Rep Performance 8.3(won by default) 62 Not enough data Account Engagement 8.7(won by default) 59 Not enough data Historical Win/Loss Patterns 8.5(won by default) 59 Not enough data Agentic AI - Revenue Operations & Intelligence (RO&I) Autonomous Task Execution 8.2(won by default) 25 Not enough data Cross-system Integration 8.5(won by default) 26 Not enough data Adaptive Learning 8.5(won by default) 24 Not enough data Proactive Assistance 8.2(won by default) 24 Not enough data Decision Making 8.5(won by default) 26 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Website Integration Not enough data Not enough data Field Sales[Hide 43 FeaturesShow 43 Features](javascript:void(0);) 8.6 39 Not enough data Territory Mapping Custom Territory Mapping 8.7(won by default) 31 Not enough data Strategic Selling 8.6(won by default) 29 Not enough data Automatic Rep Assignment 8.4(won by default) 29 Not enough data Route Planning Lead Priority 8.9(won by default) 28 Not enough data Optimized Sales Routes 9.0(won by default) 30 Not enough data Map Directions 9.1(won by default) 31 Not enough data Sales Performance Management Gamification 8.3(won by default) 26 Not enough data Performance Dashboards 8.3(won by default) 29 Not enough data Sales Rep Tracker 9.0(won by default) 29 Not enough data Presentation and Forms Video and Interactive Media 8.0(won by default) 25 Not enough data Digital Contracts 8.2(won by default) 28 Not enough data E-signature 8.5(won by default) 28 Not enough data Additional Functionality Customer History Not enough data Not enough data Document Storage Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Lead Capture Not enough data Not enough data Lead Qualification Not enough data Not enough data Route Optimization Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Third-Party Integration Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data API Not enough data Not enough data CRM Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Payment Collection in the Field Not enough data Not enough data Lead Management Not enough data Not enough data Contact Management Not enough data Not enough data Dispatch Management Not enough data Not enough data Customer Database Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Tracking Not enough data Not enough data Sales Forecasting Not enough data Not enough data Sales Activity Management Not enough data Not enough data Commission Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Territory Management Not enough data Not enough data GPS Not enough data Not enough data Generative AI Not enough data Not enough data Business Scheduling[Hide 53 FeaturesShow 53 Features](javascript:void(0);) 8.3 183 Not enough data Integrations MS Teams Integration 8.2(won by default) 160 Not enough data Email Integration 8.6(won by default) 162 Not enough data Zoom Integration 8.1(won by default) 161 Not enough data Google Meet Integration 8.1(won by default) 160 Not enough data Salesforce Integration 8.8(won by default) 163 Not enough data Third-Party Integrations Not enough data Not enough data Branding & Customizatio Custom Booking Page 8.1(won by default) 155 Not enough data Personalized Links 8.2(won by default) 159 Not enough data Personalized Web Embed 8.4(won by default) 158 Not enough data Online Booking Not enough data Not enough data Room Booking Not enough data Not enough data Automatic Rules & Configurations Set Working Hours 8.4(won by default) 159 Not enough data Automatic Updates 8.3(won by default) 159 Not enough data Buffer Times 8.1(won by default) 161 Not enough data Real-Time Updates Not enough data Not enough data Agentic AI - Business Scheduling Autonomous Task Execution 8.5(won by default) 36 Not enough data Multi-step Planning 8.5(won by default) 37 Not enough data Additional Functionality Task Scheduling Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Fields Not enough data Not enough data Reminders Not enough data Not enough data Shift Swapping Not enough data Not enough data Automated Scheduling Not enough data Not enough data Drag & Drop Not enough data Not enough data Mobile Access Not enough data Not enough data Real-time Scheduling Not enough data Not enough data Multi-Location Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Resource Scheduling Not enough data Not enough data Activity Tracking Not enough data Not enough data Timesheet Management Not enough data Not enough data Availability Management Not enough data Not enough data API Not enough data Not enough data Absence Management Not enough data Not enough data Self Service Portal Not enough data Not enough data Generative AI Not enough data Not enough data Calendar Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Class Scheduling Not enough data Not enough data Employee Scheduling Not enough data Not enough data Facility Scheduling Not enough data Not enough data Booking Management Not enough data Not enough data User Management Not enough data Not enough data Employee Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Group Scheduling Not enough data Not enough data Customer Database Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Time Zone Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Sync Not enough data Not enough data Sales Planning[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.5 198 Not enough data Sales Performance Features - Sales Planning Account Scoring 8.5(won by default) 174 Not enough data Revenue Planning 8.5(won by default) 163 Not enough data Account Segmentation 8.5(won by default) 168 Not enough data Sales Performance 8.6(won by default) 171 Not enough data Sales Forecasting 8.6(won by default) 172 Not enough data Integrations 8.8(won by default) 168 Not enough data Scenario Modeling 8.2(won by default) 163 Not enough data Territory Management - Sales Planning Territory Management 8.6(won by default) 165 Not enough data Territory Planning 8.5(won by default) 171 Not enough data Quota & Capacity Management - Sales Planning Quota Management 8.4(won by default) 167 Not enough data Capacity Management 8.4(won by default) 175 Not enough data Quota Planning 8.4(won by default) 167 Not enough data Agentic AI - Sales Planning Autonomous Task Execution 8.5(won by default) 57 Not enough data Multi-step Planning 8.5(won by default) 56 Not enough data Lead Scoring[Hide 64 FeaturesShow 64 Features](javascript:void(0);) 8.5 515 Not enough data Agentic AI - Lead Scoring Autonomous Task Execution 7.9(won by default) 55 Not enough data Cross-system Integration 8.2(won by default) 54 Not enough data Adaptive Learning 7.9(won by default) 55 Not enough data Decision Making 8.1(won by default) 56 Not enough data AI/Machine Learning Not enough data Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Attribution Lead Opportunity 8.9(won by default) 454 Not enough data Lead Assignment 8.9(won by default) 460 Not enough data Pipeline Acceleration 8.6(won by default) 434 Not enough data Discovery Lead Management 8.9(won by default) 464 Not enough data Scoring/Ranking 8.6(won by default) 453 Not enough data Lead Context 8.6(won by default) 431 Not enough data Pipeline Management Not enough data Not enough data Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Calendar Management Not enough data Not enough data Email Management Not enough data Not enough data Campaign Management Not enough data Not enough data Management Conversion Viability 8.5(won by default) 418 Not enough data Workflow 8.6(won by default) 440 Not enough data Platform Data Synchronization 8.6(won by default) 430 Not enough data Analysis 8.6(won by default) 431 Not enough data Sales Trend Analysis Not enough data Not enough data Demographic/Firmographic Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Additional Functionality Drag & Drop Not enough data Not enough data Interaction Tracking Not enough data Not enough data Customizable Fields Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data CRM Not enough data Not enough data Customer Segmentation Not enough data Not enough data Predictive Analytics Not enough data Not enough data Prioritization Not enough data Not enough data Lead Qualification Not enough data Not enough data Contact Database Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Email Marketing Not enough data Not enough data Lead Nurturing Not enough data Not enough data Web Forms Not enough data Not enough data Document Storage Not enough data Not enough data Search/Filter Not enough data Not enough data Prospecting Tools Not enough data Not enough data Email Tracking Not enough data Not enough data Sales Forecasting Not enough data Not enough data Customizable Templates Not enough data Not enough data Lead Generation Not enough data Not enough data Sales Reports Not enough data Not enough data Lead Distribution Not enough data Not enough data Data Enrichment Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Lead Capture Not enough data Not enough data Reminders Not enough data Not enough data Generative AI Not enough data Not enough data Forecasting Not enough data Not enough data Email Templates Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);) 8.5 685 Not enough data Agentic AI - Sales Performance Management Autonomous Task Execution 8.4(won by default) 68 Not enough data Natural Language Interaction 8.7(won by default) 68 Not enough data Proactive Assistance 8.5(won by default) 69 Not enough data Incentives Badges 8.2(won by default) 431 Not enough data Triggers 8.4(won by default) 494 Not enough data Commission Calculator 8.0(won by default) 429 Not enough data Leaderboards 8.5(won by default) 506 Not enough data Personalization Profiles 8.6(won by default) 476 Not enough data Custom Reports 8.8(won by default) 554 Not enough data Dashboards 8.9(won by default) 588 Not enough data Goal Setting/Tracking 8.6(won by default) 530 Not enough data Sales Reports Not enough data Not enough data Incentive Management Not enough data Not enough data Administrative Third-Party Integrations 8.7(won by default) 559 Not enough data Employee Structure 8.5(won by default) 521 Not enough data Behavior Monitoring 8.4(won by default) 501 Not enough data Additional Functionality Generative AI Not enough data Not enough data Gamification Not enough data Not enough data Real-Time Updates Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Employee Management Not enough data Not enough data Ongoing Performance Tracking Not enough data Not enough data Benchmarking Not enough data Not enough data Commission Management Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Planning Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Management Not enough data Not enough data Forecasting Not enough data Not enough data Quota Planning Not enough data Not enough data Accounting Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data User Management Not enough data Not enough data Rewards Points Not enough data Not enough data Organizational Charting Not enough data Not enough data AI Copilot Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Milestone Tracking Not enough data Not enough data Territory Management Not enough data Not enough data Performance Appraisal Not enough data Not enough data Calendar Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Sales Onboarding & Training Not enough data Not enough data Employee Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Ratings/Reviews Not enough data Not enough data API Not enough data Not enough data Feedback Management Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Assignment Management Not enough data Not enough data Lead Scoring Not enough data Not enough data Search/Filter Not enough data Not enough data Electronic Signature Not enough data Not enough data Collaboration Tools Not enough data Not enough data Kanban Board Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Data Import/Export Not enough data Not enough data Prospecting Tools Not enough data Not enough data Interaction Tracking Not enough data Not enough data Product Catalog Not enough data Not enough data Live Chat Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Email Templates Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Transfers/Routing Not enough data Not enough data Activity/News Feed Not enough data Not enough data Lead Management Not enough data Not enough data Revenue Management Not enough data Not enough data Document Management Not enough data Not enough data Task Management Not enough data Not enough data File Sharing Not enough data Not enough data Mobile Access Not enough data Not enough data Reminders Not enough data Not enough data Mobile App Not enough data Not enough data Call Logging Not enough data Not enough data Workflow Automation Not enough data Not enough data Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);) 8.4 713 Not enough data Agentic AI - Email Tracking Autonomous Task Execution 8.2(won by default) 61 Not enough data Multi-step Planning 8.4(won by default) 59 Not enough data Cross-system Integration 8.4(won by default) 59 Not enough data Adaptive Learning 8.3(won by default) 61 Not enough data Natural Language Interaction 8.4(won by default) 60 Not enough data Proactive Assistance 8.3(won by default) 59 Not enough data Decision Making 8.4(won by default) 62 Not enough data Analytics Open Rates 8.3(won by default) 568 Not enough data Link Activity 8.4(won by default) 575 Not enough data Attachment Activity 8.3(won by default) 589 Not enough data Customizations Email Platform Integration 8.7(won by default) 622 Not enough data Email Scheduling 8.5(won by default) 591 Not enough data Real-Time Notifications 8.5(won by default) 624 Not enough data Email Categorization 8.4(won by default) 569 Not enough data Templates 8.4(won by default) 597 Not enough data Third-Party Integrations Not enough data Not enough data Generative AI AI Text Generation 7.5(won by default) 288 Not enough data Generative AI Not enough data Not enough data Additional Functionality Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Drag & Drop Not enough data Not enough data Drip Campaigns Not enough data Not enough data Workflow Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Monitoring Not enough data Not enough data CRM Not enough data Not enough data Team Management Not enough data Not enough data Click Tracking Not enough data Not enough data Subscription Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data API Not enough data Not enough data Location Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geolocation Not enough data Not enough data Customizable Branding Not enough data Not enough data Activity Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Mailing List Management Not enough data Not enough data Campaign Management Not enough data Not enough data Email Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Email Distribution Not enough data Not enough data Email Reminders Not enough data Not enough data Autoresponders Not enough data Not enough data Engagement Tracking Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.6 222 Not enough data Agentic AI - Outbound Call Tracking Autonomous Task Execution 8.6(won by default) 39 Not enough data Natural Language Interaction 8.6(won by default) 40 Not enough data Calling Record Calls 8.5(won by default) 186 Not enough data Generate Location 8.4(won by default) 177 Not enough data Call Types 8.7(won by default) 186 Not enough data Click-to-Call 8.7(won by default) 184 Not enough data Auto Dialer 8.6(won by default) 45 Not enough data Contacts Personalization 8.8(won by default) 177 Not enough data Information Locater 8.7(won by default) 180 Not enough data Record Prospect Data 8.7(won by default) 182 Not enough data Contact Management Not enough data Not enough data Insights Notes 9.1(won by default) 190 Not enough data Daily Summary 8.9(won by default) 183 Not enough data Automated Voicemails 8.3(won by default) 179 Not enough data Automated Emails 8.5(won by default) 189 Not enough data Sorts Prospects 8.4(won by default) 183 Not enough data Automated Note Taking 8.7(won by default) 39 Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Sales Enablement[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.3 443 Not enough data Agentic AI - Sales Enablement Autonomous Task Execution 8.0(won by default) 32 Not enough data Natural Language Interaction 8.0(won by default) 32 Not enough data Proactive Assistance 8.2(won by default) 32 Not enough data Content Management Content Import 8.3(won by default) 350 Not enough data Content Creation 8.1(won by default) 341 Not enough data Templates 8.2(won by default) 327 Not enough data Advanced Search 8.5(won by default) 317 Not enough data Content Library 8.3(won by default) 334 Not enough data Email Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Analytics Reporting 8.7(won by default) 346 Not enough data Alerts 8.4(won by default) 344 Not enough data Account-Based Engagement 8.5(won by default) 225 Not enough data Content Utilization 8.3(won by default) 350 Not enough data Prioritization Not enough data Not enough data Learning Management - Sales Enablement Sales Training 8.4(won by default) 26 Not enough data Sales Coaching 8.4(won by default) 26 Not enough data Sales Onboarding 8.5(won by default) 26 Not enough data Revenue Enablement - Sales Enablement Cross-Functional Alignment 8.3(won by default) 25 Not enough data AI and Automation 8.3(won by default) 27 Not enough data End-to-End Customer Journey Insights 8.7(won by default) 26 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Prospecting Tools Not enough data Not enough data Content Delivery Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Task Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Activity Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data CRM Not enough data Not enough data Campaign Management Not enough data Not enough data Audio/Video Recording Not enough data Not enough data Collaboration Tools Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Contact Database Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Lead Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Email Tracking Not enough data Not enough data User Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Calendar Management Not enough data Not enough data Lead Capture Not enough data Not enough data Call Recording Not enough data Not enough data Template Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Social Media Integration Not enough data Not enough data Content Management Not enough data Not enough data Performance Management Not enough data Not enough data Lead Nurturing Not enough data Not enough data Document Management Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Meeting Management Not enough data Not enough data Lead Qualification Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data Audio File Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Goal Management Not enough data Not enough data Sales Planning Not enough data Not enough data Mobile Access Not enough data Not enough data CRM Integration Not enough data Not enough data Pipeline Management Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Gamification Not enough data Not enough data Lead Scoring Not enough data Not enough data Opportunity Management Not enough data Not enough data Microlearning Not enough data Not enough data Content Sharing Not enough data Not enough data Real-Time Data Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 4 feature categories with incomplete data Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Revenue AI Platforms Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Decision Making Not enough data Not enough data Adaptive Learning Not enough data Not enough data Platform - Revenue AI Platforms Conversation Intelligence Not enough data Not enough data Predictive Forecasting Not enough data Not enough data CRM Data Enrichment 10.0(won by default) 5 Not enough data Actionable Insights Not enough data Not enough data Risk Flagging Not enough data Not enough data Workflow Orchestration Not enough data Not enough data Sales Coaching Not enough data Not enough data Pipeline & Deal Management Not enough data Not enough data Customer Data Capture 10.0(won by default) 5 Not enough data Business Intelligence[Hide 85 FeaturesShow 85 Features](javascript:void(0);) Not enough data Not enough data Reports Reports Interface Not enough data Not enough data Steps to Answer Not enough data Not enough data Graphs and Charts Not enough data Not enough data Score Cards Not enough data Not enough data Dashboards Not enough data Not enough data Customizable Reports Not enough data Not enough data Marketing Reports Not enough data Not enough data Sales Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Interactive Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Self Service Calculated Fields Not enough data Not enough data Data Column Filtering Not enough data Not enough data Data Discovery Not enough data Not enough data Search Not enough data Not enough data Collaboration / Workflow Not enough data Not enough data Automodeling Not enough data Not enough data Natural Language Search Not enough data Not enough data Visual Discovery Not enough data Not enough data Data Blending Not enough data Not enough data Data Blending Not enough data Not enough data Advanced Analytics Predictive Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Big Data Services Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Building Reports Data Transformation Not enough data Not enough data Data Modeling Not enough data Not enough data WYSIWYG Report Design Not enough data Not enough data Integration APIs Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Mobile User Support Not enough data Not enough data Customization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Internationalization Not enough data Not enough data Sandbox / Test Environments Not enough data Not enough data Performance and Reliability Not enough data Not enough data Breadth of Partner Applications Not enough data Not enough data Mobile Access Not enough data Not enough data Metadata Management Not enough data Not enough data Additional Functionality Customizable Branding Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data AI Copilot Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Publishing/Sharing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Strategic Planning Not enough data Not enough data Self Service Data Preparation Not enough data Not enough data Trend Analysis Not enough data Not enough data Text Analysis Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Data Synchronization Not enough data Not enough data Widgets Not enough data Not enough data Benchmarking Not enough data Not enough data Performance Metrics Not enough data Not enough data Data Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Customizable Templates Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Profitability Analysis Not enough data Not enough data OLAP Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Search/Filter Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Connectors Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Dashboard Creation Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Data Mining Not enough data Not enough data Forecasting Not enough data Not enough data Ad hoc Query Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Lead Generation[Hide 5 FeaturesShow 5 Features](javascript:void(0);) Not enough data Not enough data Lead Generation Lead Builder Not enough data Not enough data CRM Integration Not enough data Not enough data Marketing Automation Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Data Import & Export Tools Not enough data Not enough data ## Agentforce Sales vs Microsoft Dynamics 365 Sales FAQs Generated using AI Last updated: August 11, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Agentforce Sales? Agentforce Sales stands out for higher reviewer satisfaction, a stronger G2 rating, and superior support and setup scores compared to Microsoft Dynamics 365 Sales. | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.8/5 (1,623 reviews) | 4.4/5 (25,873 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 7.2 | 7.8 | | Quality of Support score | 7.5 | 8.1 | | Top Reviewer-Cited Strength | Ease of Use (21 all-time mentions) | — | ### How do the pricing models of Microsoft Dynamics 365 Sales and Agentforce Sales compare? Agentforce Sales is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Microsoft Dynamics 365 Sales. - Microsoft Dynamics 365 Sales: Reviewers frequently mention concerns about complexity and cost, with several noting that licensing can be confusing and easy to overbuy. - Agentforce Sales: Reviewers highlight high licensing costs but also note strong value from automation and AI features, especially for larger teams. - Switching reasons: Recent reviews cite switching to Agentforce Sales for its unified platform, automation, and improved pipeline visibility, despite higher costs. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Agentforce Sales? The top three alternatives to Microsoft Dynamics 365 Sales and Agentforce Sales are Clari, ActiveCampaign, and Salesloft. | Product | G2 Rating (reviews) | Largest Segment | | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,873 reviews) | Mid-Market | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,779 reviews) | Small-Business | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Agentforce Sales? Buyers comparing Microsoft Dynamics 365 Sales and Agentforce Sales should prioritize reporting, automation, integrations, customization, and ease of use. - Reporting: Microsoft Dynamics 365 Sales has 7 all-time mentions for feature richness and reporting, while Agentforce Sales is frequently praised for customizable dashboards and real-time analytics. - Automation: Microsoft Dynamics 365 Sales has 8 all-time mentions for automation; Agentforce Sales is highlighted in recent reviews for AI-powered automation and workflow capabilities. - Integrations: Microsoft Dynamics 365 Sales has 11 all-time mentions for integrations, especially with Microsoft Teams and Power BI; Agentforce Sales is noted for integration with Jira and Google Workspace. - Customization: Microsoft Dynamics 365 Sales has 9 all-time mentions for customization; Agentforce Sales is described as highly customizable in recent reviews. - Ease of Use: Microsoft Dynamics 365 Sales has 21 all-time mentions for ease of use; Agentforce Sales scores higher on Ease of Use (8.2 vs 7.5). ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Agentforce Sales? Agentforce Sales' headline strength is its high reviewer satisfaction and robust automation, while Microsoft Dynamics 365 Sales is praised for its Microsoft ecosystem integration. - Microsoft Dynamics 365 Sales strengths: Deep integration with Microsoft 365, Outlook, Teams, and Power BI (11 all-time mentions for integrations); strong automation (8 all-time mentions); ease of use (21 all-time mentions); customizable dashboards and workflow automation. - Microsoft Dynamics 365 Sales trade-offs: Steep learning curve (13 all-time mentions); complexity (8 all-time mentions); interface can feel cluttered; performance may slow with heavy customization; licensing can be confusing. - Agentforce Sales strengths: High reviewer satisfaction (4.4/5 rating); praised for automation, AI-powered features, and customizable dashboards; strong integration with Jira and Google Workspace; robust reporting and analytics; highly customizable and scalable. - Agentforce Sales trade-offs: High licensing and implementation costs; complexity and steep learning curve for new users; advanced customizations may require technical expertise; performance can slow in heavily customized environments. ### Is Microsoft Dynamics 365 Sales or Agentforce Sales better for small businesses? ActiveCampaign is the top alternative for small businesses, but between Microsoft Dynamics 365 Sales and Agentforce Sales, Agentforce Sales is better suited for small businesses based on reviewer sentiment and higher Ease of Use scores. - Microsoft Dynamics 365 Sales: Largest reviewer segment is Mid-Market; reviewers note challenges for small businesses due to complexity and integration costs. - Agentforce Sales: Largest reviewer segment is Mid-Market; reviewers highlight its scalability and strong automation, but also mention higher costs for small teams. ### Which CRM platform has better integrations? Agentforce Sales is favored by reviewers for integrations, with broader integration mentions and higher satisfaction scores. - Microsoft Dynamics 365 Sales: Integrates with Microsoft Teams (3 all-time mentions) and Microsoft Power BI (1 all-time mention); reviewers highlight strong integration within the Microsoft ecosystem. - Agentforce Sales: Reviewers frequently mention integrations with Jira and Google Workspace, as well as strong integration with the Salesforce ecosystem. ### How do Microsoft Dynamics 365 Sales and Agentforce Sales compare on customer support? Agentforce Sales leads Microsoft Dynamics 365 Sales on Quality of Support by a margin of 0.6 points, a material difference. - Microsoft Dynamics 365 Sales: Quality of Support score is 7.5; reviewers describe support as helpful but sometimes slow or requiring technical expertise for advanced issues. - Agentforce Sales: Quality of Support score is 8.1; reviewers consistently praise responsive support, onboarding assistance, and thorough guidance during setup and customization. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Agentforce Sales? Agentforce Sales leads Microsoft Dynamics 365 Sales on Ease of Setup by 0.6 points, a material difference. - Microsoft Dynamics 365 Sales: Ease of Setup score is 7.2; reviewers note a straightforward initial setup but mention complexity and a learning curve for advanced configurations. - Agentforce Sales: Ease of Setup score is 7.8; reviewers highlight smooth onboarding, clear guidance, and easier setup for standard use cases, though advanced customizations may require more effort. ### Which product has better Reporting? Agentforce Sales is favored for Reporting, with reviewers citing robust dashboards, analytics, and real-time insights. - Microsoft Dynamics 365 Sales: Reporting and feature richness have 7 all-time mentions; reviewers note customizable dashboards and Power BI integration, but some mention a need for Power BI for advanced reporting. - Agentforce Sales: Reviewers frequently praise customizable dashboards, real-time analytics, and strong reporting capabilities; reporting is cited as a core strength in recent reviews. Reviews Reviewers' Company Size [![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Agentforce Sales (formerly Salesforce Sales Cloud) Small-Business(50 or fewer emp.) 20.6% Mid-Market(51-1000 emp.) 46.1% Enterprise(\> 1000 emp.) 33.4% [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.4% Small-Business (50 or fewer emp.) 20.6% 31.1% Mid-Market (51-1000 emp.) 46.1% 39.5% Enterprise (\> 1000 emp.) 33.4% 29.4% Reviewers' Industry [![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Agentforce Sales (formerly Salesforce Sales Cloud) Computer Software 13.5% Information Technology and Services 11.8% Financial Services 6.8% Marketing and Advertising 5.0% Internet 3.2% Other 59.8% [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% Alternatives **Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives** ![Clari](https://images.g2crowd.com/uploads/product/hd_favicon/325c3df8553cee1b8ab793d8f3dfa14a/clari.svg "Clari") [ Clari ](/products/clari/reviews) ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/2d02119c72d837152a0d46213a959f70/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) **Dynamics 365 Sales Alternatives** ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") [ Outreach ](/products/outreach/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ### Spotlight Categories - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) - [Payroll Software](https://www.g2.com/categories/payroll) - [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)