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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$210/month per user
$25.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(25,324)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Dynamics 365 Sales. Users appreciate its user-friendly interface and the ability to manage data effectively, making it a preferred choice for many organizations.
- According to verified reviews, Dynamics 365 Sales is praised for its customization options and robust environment, which users find enhances their security and efficiency in tracking leads. However, it struggles to match the extensive configurability that Salesforce offers.
- Users say that Salesforce Sales Cloud's implementation process is straightforward, with many finding it very easy to learn. In contrast, some Dynamics 365 Sales users have mentioned challenges with setup, indicating a steeper learning curve for new users.
- Reviewers mention that Salesforce Sales Cloud provides a comprehensive view of the sales pipeline, allowing users to see accounts and activities in one place. This feature is highlighted as a major advantage over Dynamics 365 Sales, which, while effective, does not offer the same level of integration.
- G2 reviewers highlight the strong support and community around Salesforce Sales Cloud, with many noting the availability of hundreds of partner solutions that enhance functionality. In comparison, Dynamics 365 Sales has fewer integrations, which may limit its adaptability for some users.
- According to recent user feedback, Dynamics 365 Sales is effective for tracking leads and improving sales performance, but it often falls short in areas like sales coaching and analytics compared to Salesforce, which is recognized for its advanced features in these domains.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Dynamics 365 Sales
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.8
13,812
Ease of Use
7.4
1,287
8.2
17,792
Ease of Setup
7.2
408
7.8
8,755
Ease of Admin
7.6
383
7.9
4,452
Quality of Support
7.5
1,123
8.1
12,049
Has the product been a good partner in doing business?
7.8
378
8.4
4,415
Product Direction (% positive)
6.3
1,262
8.2
13,486
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.8
9470
|
Verified
7.9
678
|
Verified
8.3
6396
|
Verified
7.9
901
|
Verified
8.7
9189
|
Verified
7.8
969
|
Verified
8.3
9439
|
Verified
7.6
734
|
Verified
8.0
7317
|
Verified
7.9
864
|
Verified
8.2
7609
|
Verified
7.6
729
|
Verified
8.0
6757
|
Verified
7.8
718
|
Verified
8.1
6657
|
Verified
8.0
768
|
Verified
8.3
7408
|
Verified
Marketing Automation
7.6
754
|
Verified
8.0
6670
|
Verified
7.5
732
|
Verified
8.1
6991
|
Verified
7.8
818
|
Verified
8.5
8022
|
Verified
7.6
642
|
Verified
7.9
5429
Customer Support
8.0
708
|
Verified
8.3
6814
|
Verified
7.8
672
|
Verified
8.1
6387
|
Verified
7.9
694
|
Verified
8.2
6786
|
Verified
7.7
603
|
Verified
8.0
5500
|
Verified
7.9
630
|
Verified
8.2
5990
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.5
8943
|
Verified
7.9
944
|
Verified
8.5
9129
|
Verified
7.7
783
|
Verified
8.2
7436
|
Verified
Mobile & Social
7.5
556
|
Verified
7.9
5620
|
Verified
7.6
550
|
Verified
7.8
5250
|
Verified
7.4
620
|
Verified
7.7
6099
|
Verified
Platform
8.1
292
|
Verified
8.6
3595
|
Verified
8.1
307
|
Verified
8.5
3600
|
Verified
8.2
300
|
Verified
8.6
3624
|
Verified
7.9
227
|
Verified
8.4
2899
|
Verified
7.9
249
|
Verified
8.5
3174
|
Verified
7.8
275
|
Verified
8.1
3193
|
Verified
7.7
290
|
Verified
8.7
3599
|
Verified
7.8
254
|
Verified
8.1
3029
Integration
7.9
297
|
Verified
8.5
2604
|
Verified
7.8
232
|
Verified
8.5
3061
|
Verified
7.6
238
|
Verified
8.5
2893
|
Verified
Generative AI
8.1
18
7.6
887
Agentic AI - CRM
8.0
5
7.9
248
6.7
5
7.9
247
7.4
7
8.2
245
9.0
5
8.0
242
8.3
5
8.0
239
8.7
5
8.1
242
8.3
5
8.2
244
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
272
Not enough data
8.8
294
Not enough data
8.8
315
Not enough data
8.6
290
Organization
Not enough data
8.9
350
Not enough data
8.8
342
Not enough data
8.9
335
Performance Analysis
Not enough data
8.4
284
Not enough data
8.8
306
Sales Analysis
Not enough data
8.4
284
Not enough data
8.8
299
Generative AI
Not enough data
8.5
124
Not enough data
8.4
124
Agentic AI - AI Sales Assistant
Not enough data
9.2
26
Not enough data
9.1
26
Not enough data
9.0
25
Not enough data
9.0
24
Not enough data
9.3
26
Not enough data
9.1
25
Not enough data
9.2
26
Integrated Workflows
Not enough data
8.7
522
Not enough data
8.5
514
Not enough data
8.1
469
Not enough data
8.1
464
Not enough data
8.8
524
Not enough data
8.4
472
Not enough data
8.6
485
Repeatability and Reportability
Not enough data
8.4
487
Not enough data
8.7
505
Not enough data
8.7
501
Not enough data
8.3
487
Not enough data
7.8
420
AI and Automation
Not enough data
8.5
466
Not enough data
8.4
473
Not enough data
8.3
431
Not enough data
8.0
435
Not enough data
7.8
417
Generative AI
Not enough data
7.4
271
Agentic AI - Sales Engagement
Not enough data
8.3
90
Not enough data
8.5
91
Not enough data
8.6
88
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
8.3
91
Not enough data
8.5
89
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
133
Agent Performance Management
Not enough data
8.7
142
Not enough data
8.7
126
Not enough data
8.7
143
Generative AI
Not enough data
8.3
58
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.3
14
Not enough data
9.3
12
Not enough data
9.3
14
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Route Planning
Not enough data
9.0
33
Not enough data
9.0
35
Not enough data
9.2
36
Sales Performance Management
Not enough data
8.4
31
Not enough data
8.5
34
Not enough data
9.1
34
Presentation and Forms
Not enough data
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Integrations
Not enough data
8.1
157
Not enough data
8.6
158
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
158
Branding & Customizatio
Not enough data
8.1
152
Not enough data
8.2
155
Not enough data
8.3
155
Automatic Rules & Configurations
Not enough data
8.4
156
Not enough data
8.3
155
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
34
Sales Performance Features - Sales Planning
Not enough data
8.4
177
Not enough data
8.5
167
Not enough data
8.5
172
Not enough data
8.6
174
Not enough data
8.6
172
Not enough data
8.8
170
Not enough data
8.2
167
Territory Management - Sales Planning
Not enough data
8.6
169
Not enough data
8.5
174
Quota & Capacity Management - Sales Planning
Not enough data
8.4
171
Not enough data
8.4
178
Not enough data
8.4
171
Agentic AI - Sales Planning
Not enough data
8.5
59
Not enough data
8.5
58
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
53
Not enough data
8.0
54
Attribution
Not enough data
8.9
449
Not enough data
8.9
453
Not enough data
8.6
434
Discovery
Not enough data
8.9
456
Not enough data
8.6
451
Not enough data
8.6
432
Management
Not enough data
8.5
420
Not enough data
8.7
439
Platform
Not enough data
8.6
431
Not enough data
8.6
431
Agentic AI - Sales Performance Management
Not enough data
8.5
77
Not enough data
8.6
76
Not enough data
8.5
78
Incentives
Not enough data
8.2
441
Not enough data
8.4
505
Not enough data
8.0
439
Not enough data
8.6
516
Personalization
Not enough data
8.6
486
Not enough data
8.8
563
Not enough data
8.9
595
Not enough data
8.6
539
Administrative
Not enough data
8.7
568
Not enough data
8.5
531
Not enough data
8.4
512
Agentic AI - Email Tracking
Not enough data
8.2
67
Not enough data
8.4
65
Not enough data
8.4
65
Not enough data
8.3
66
Not enough data
8.4
66
Not enough data
8.4
65
Not enough data
8.4
68
Analytics
Not enough data
8.3
573
Not enough data
8.4
582
Not enough data
8.4
596
Customizations
Not enough data
8.7
625
Not enough data
8.5
594
Not enough data
8.6
630
Not enough data
8.4
575
Not enough data
8.4
602
Generative AI
Not enough data
7.6
295
Agentic AI - Sales Analytics
Not enough data
8.3
82
Not enough data
8.6
81
Not enough data
8.3
81
Not enough data
8.3
81
Not enough data
8.3
81
Data Sourcing
8.7
21
8.5
968
8.5
21
8.7
999
8.4
20
8.3
903
8.1
21
8.7
1030
8.7
20
8.6
963
Predictive Analytics
8.7
20
8.4
946
8.6
19
8.6
959
8.3
19
8.1
856
8.3
19
8.3
896
Sales Management
8.8
20
8.7
985
8.7
19
8.1
859
8.5
20
8.6
981
8.7
20
8.8
1049
Agentic AI - Outbound Call Tracking
Not enough data
8.5
39
Not enough data
8.5
40
Calling
Not enough data
8.5
187
Not enough data
8.4
178
Not enough data
8.7
187
Not enough data
8.7
184
Not enough data
8.8
44
Contacts
Not enough data
8.8
178
Not enough data
8.7
181
Not enough data
8.7
183
Insights
Not enough data
9.1
188
Not enough data
8.9
184
Not enough data
8.3
180
Not enough data
8.5
190
Not enough data
8.4
184
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
23
Not enough data
9.3
23
Training
8.9
6
8.8
260
8.6
6
8.8
252
7.5
6
8.5
211
8.6
6
8.5
246
Feedback
8.9
6
8.8
240
8.9
6
8.6
236
8.6
6
8.6
216
9.2
6
8.6
204
8.6
6
8.9
228
8.6
6
8.9
230
8.6
6
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
33
Not enough data
8.2
32
Not enough data
8.4
33
Content Management
Not enough data
8.3
353
Not enough data
8.1
344
Not enough data
8.2
329
Not enough data
8.5
319
Not enough data
8.3
337
Analytics
Not enough data
8.7
344
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.7
26
Not enough data
8.7
26
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
26
Categories
Categories
Shared Categories
Dynamics 365 Sales and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, and Sales Coaching
Unique Categories
Dynamics 365 Sales has no unique categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Planning, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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