Avochato Reviews & Product Details

Esta plataforma es un CRM que te permite manejar la mesajeria movil para tus equipos, podras comunicarte de una manera eficaz y segura, solo debes configurar tu numero de telefono de avochato y listo, ya estaras comunicandote con tus clientes potenciales a traves de mensajes de texto. Tiene excelentes integraciones como Office 365, Slack y SalesForce Review collected by and hosted on G2.com.

su aplicación movil deberia mejorarla, un par de veces se me bloqueo y no pude ver etiquetas ni recibir ningun tipo de llamdas, solamente mandar mensaje de texto y recibir. De resto no he tenido ningun tipo de inconvenientes, todo lo contrario me permite mantenerme en constante contacto con proveedores y clientes. Review collected by and hosted on G2.com.

We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support. Review collected by and hosted on G2.com.

The UI needs to look a bit more modern and the mobile apps have a lot more work to be done. Desktop experience is much better than mobile and would be great to see a UI facelift soon. Review collected by and hosted on G2.com.

I cannot recommend Avochato enough. If I was forced to only use one channel to communicate with customers between email, phone calls and SMS, I would go with Avochato. Our engagement rates with Avochato are higher than email and phone calls combined - and our engagement rates were already quite strong. Review collected by and hosted on G2.com.

If I'm being nitpicky, there are some UX/UI issues with the mobile app that will almost certainly be cleaned up in future updates. That said, the app is still incredibly effective for managing campaigns and touch points on the go. I would highly recommend Avochato even without a mobile app - its magical. Review collected by and hosted on G2.com.

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS. Review collected by and hosted on G2.com.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team Review collected by and hosted on G2.com.

They have the ability to give each person a unique login, I love that I can give each team member their own login. I also love that I can resend the same message again, having the ability to resend broadcast saves me time from having to create new broadcast each week. Review collected by and hosted on G2.com.

I wish there was an auto-schedule program. I send the same message weekly as a reminder, I would love to see an auto push to a group of tagged account each week so I wouldn't have to schedule it myself. Review collected by and hosted on G2.com.

I really like how simple Avochato's interface is, it's pretty easy to navigate and is aesthetically pleasing to navigate through. I've used other chat services that have way too much going on as far as buttons, links, and search bars, Avochato keeps it simple. Review collected by and hosted on G2.com.

There were a few glitches with notifications not being 100% accurate, for instance it would sometimes tell me there were more unread messages than there actually were in my inbox, but Avochato's customer service is great about taking feedback and making improvements. Review collected by and hosted on G2.com.

The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that. Review collected by and hosted on G2.com.

I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime! Review collected by and hosted on G2.com.

It's great to communicate with clients through SMS and phone calls, so you can follow each particular case even if is assigned to a different operator. It's excellent to organize big teams, prioritize actions and is effective in managing a big amoung of clients. Review collected by and hosted on G2.com.

This isn't something that I dislike but can be a trouble for some people. We require a team with a good skill set to fully implement this tool because isn't easy to use for beginners. Review collected by and hosted on G2.com.

How easy to use. Avochato is easy, and their customer support is wonderful. They sent me a text with a notification, I responded, and they interacted with me immediately. This notification was to save me money, so I didn't go over my plan. I totally recommend it! Review collected by and hosted on G2.com.

I would like to send a sample text to my own number to see how the text looks. That said, they do show you on the computer how it will look, but sometimes its a bit different. Review collected by and hosted on G2.com.

The Avochato Customer Success team interactively listens to your goals, challenges and observations to provide best case use answers. If an answer is unknown, the team does not shy away from expressing it. They will connect you with a Subject Matter Expert to achieve your desired goal. Their rapid response and thorough explanation has been key to our growth! Review collected by and hosted on G2.com.

We see ‘dislikes’ as feedback for improvement on functionality of the features. We understand that our observations and requests may only fit our industry and not as a whole. Review collected by and hosted on G2.com.

Lead Capture via text. Helps with anti social & new generation leads. Some people are reluctant to speak to sales people over the phone because it can be intimidating, but once you've had a chance to warm the lead up via text, it becomes easier to connect with the lead. Review collected by and hosted on G2.com.

When the phone calls come in, they take awhile to transfer. I feel like maybe the phone has rung for too long before I get the first ring on my phone. I wish it transferred instantly so that I could have a higher chance of converting the lead. Review collected by and hosted on G2.com.

I really love how I can message my customers when there is a sale or new offer. I can message them quickly an efficiently. I used to have to message individually. Now I can message those that have been tagged OR I can message them as a group and it appears as if I messaged them individually. Also, I hate tech stuff --- I need things explained to me simply and efficiently.... I love that Avochato's customer service is always available to help you! Review collected by and hosted on G2.com.

I am not a fan of the caps on messages. It's a costly service to begin with, which I'm willing to pay -- but the fact I am held within a messaging threshold is restrictive for my business. Review collected by and hosted on G2.com.

Avochato is great for delegating conversations to team members. The blast feature is also extremely handy for immediate needs on a multiple-recipient list. I also love being able to schedule texts to send at a later time, very similar to the boomerang add-on in Google Office Suite. Review collected by and hosted on G2.com.

The app crashes very frequently, many calls are dropped, and generally, the lag time for delivery of texts is a huge obstacle when an office is looking to streamline communications. Review collected by and hosted on G2.com.

Avochato makes it super easy to manage and market to specific groups of people. Avochato has truly changed how our organization develops and maintains relationships with our clients and users. Our team would truly be lost without Avochato's easy-to-use software! Review collected by and hosted on G2.com.

Any glitch, bug, or product improvement our organization has had is usually addressed quickly. We've had some issues int he past with missing notifications, glitchy buttons, screenshots, etc. However Avochato is quick to respond and make changes. Review collected by and hosted on G2.com.

Biggest upside is unlimited users at no additional cost with the ability to add new lines at only $10 each. Combined with low learning curve makes this a truly scalable solution that my users have loved. That auto-responses and other quick actions make this app a joy to use. Review collected by and hosted on G2.com.

Biggest downside is the limited integrations provided (if not using native salesforce version which has a high cost). Other big downside is like of SIP phone provisioning, requiring the use of a secondary phone system. Also, the avochato team seems to be overbooked/lacking in resources which leads to slow follow up times and lack of configurations. Hire more developers! Review collected by and hosted on G2.com.

How easy the system is to use!

The Phone app makes on the go texting available.

We have been able to incorporate Keywords into our directional signage as well as print ads - that allows people to get information at their finger tips! Review collected by and hosted on G2.com.

The integration with our CRM system was rather difficult, but that was not solely Avochatos fault.

Getting logged out on my phone app and then having to log back in and try and remember my password.

I wish the phone app had more features that the desktop version does. Review collected by and hosted on G2.com.

I enjoy all of the options I have in using Avachado. I am able to modify the program to best fit what my company needs to use it for. It it also very easy to navigate. Even people who do not have the most experience with computers or technology in general can figure out how to use this system quickly. Review collected by and hosted on G2.com.

I do not dislike much. I would say that the notifications were a bit of a struggle for my company. The way we are utilizing this program requires us to have different notifications for each user. We were able to figure it out, but it took some time with trial and error. Review collected by and hosted on G2.com.

I love the direct communication with my customer/consumer. It allows me to communicate with them quickly and promptly. I’ve gone from waiting for customers to call me back or respond to hearing from them the same day and or seeing them in my store. Foot traffic has increased. I love that I am able to login in anywhere and use the software. Review collected by and hosted on G2.com.

I do not like the mobile app. It is not very workable in the sense that I am not able to use it 90% of the time I would like to. And since I am not always at the store I would like this to be useable so I continue my customer service from anywhere. I would also like the sms marketing to be a little bit more user friendly or to have had some training on that so that we could get the full benefits of the software. Review collected by and hosted on G2.com.

The communication between representatives and customers is great, also the ability to sort/file all of my broadcasts makes things very helpful. Driving customers towards my business through the power of text messaging is something that opens up a whole new door in the world of marketing, especially with the amount of people constantly looking at their phone screens! Review collected by and hosted on G2.com.

The text messages do not roll over on your next billing cycle... so you either have to use exactly the amount you purchase or buy more... Review collected by and hosted on G2.com.

We like how easy it is to use the features, like auto-responses and sending out large broadcasts. We also like the user interface for the chat box on our website. It was easy to customize and looks super custom. Review collected by and hosted on G2.com.

I dislike that emojis take up so many characters and thus are too costly for us to use. Review collected by and hosted on G2.com.

Nothing, it did not do what we were told it would do. Avochato is not an SMS/Text based platform. E-mail or Avachato app notifications Review collected by and hosted on G2.com.

Contacted support and our account rep several times with our concerns. They responded, but never resolved the fact that we are not getting any text communication from our customers. Notifications were not persistent, leading to poor customer service response by our team. We will be switching back to Olark, which had 100 times more engagement by our customers and worked well for us. Overall, extremely dissatisfied in Avochato. Review collected by and hosted on G2.com.

I love that Avochato allows users to send broadcast text. This feature is very helpful and speeds up the process of sending multiple texts at once. I also like that Avochato allows you to schedule texts for later dates and times as sometimes things need to be sent to our employees at a later scheduled, but specific time. Review collected by and hosted on G2.com.

I do not like how Avochato does not allow group texts. It also glitches a lot and can cause issues with sending texts, sending photos, and loading. Getting photos of Avochato proves to be an issue as well. Sometimes they will not load and send, and you have to drag them off a desktop versus copying and pasting with services like iMessage. Review collected by and hosted on G2.com.

I enjoy the way that Avochato is organized, so that one can seamlessly click between conversations and different numbers. Review collected by and hosted on G2.com.

Though Avochato is a great program, it is very new, and therefore has some growing pains and bugs, as is to be expected. However, Avochato is very good at resolving issues that are brought to them. Review collected by and hosted on G2.com.

Una de las mejores opciones al utilizar Avochato es la facilidad para comunicarse con los clientes a través de SMS y llamadas telefónicas y hacerle seguimiento a cada caso en particular incluso si es asignado a un operador diferente. Es excelente para organizar al equipo, priorizar la acción y atender de manera efectiva una gran cantidad de clientes a través de estas vías. Review collected by and hosted on G2.com.

No es exactamente algo que me disgusta mucho pero para implementarlo efectivamente requiere un equipo con conocimientos sólidos en el área de marketing y tecnología, por lo tanto de manera inicial no es fácil de usar para usuarios principiantes sin entrenamiento previo. Review collected by and hosted on G2.com.