Avochato Reviews

Una de las mejores opciones al utilizar Avochato es la facilidad para comunicarse con los clientes a través de SMS y llamadas telefónicas y hacerle seguimiento a cada caso en particular incluso si es asignado a un operador diferente. Es excelente para organizar al equipo, priorizar la acción y atender de manera efectiva una gran cantidad de clientes a través de estas vías.

No es exactamente algo que me disgusta mucho pero para implementarlo efectivamente requiere un equipo con conocimientos sólidos en el área de marketing y tecnología, por lo tanto de manera inicial no es fácil de usar para usuarios principiantes sin entrenamiento previo.

La recomendación más sólida que puedo dar es apoyarse en el equipo de Soporte Técnico para cualquier asunto que no hayan podido resolver por sus medios. Es un excelente equipo que responde rápidamente. Mi equipo tuvo un problema con la administración de SMS y el suministro de respuestas que pudimos resolver en menos de una hora y continuar prestando nuestro servicio gracias a la ayuda de Soporte.

El mayor beneficio que aporta esta herramienta es la capacidad de crear incluso desde cero equipos altamente efectivos en el ámbito de atención al cliente vía SMS/llamadas y organizarlos automáticamente en cuestión de horas para una óptima atención.

I cannot recommend Avochato enough. If I was forced to only use one channel to communicate with customers between email, phone calls and SMS, I would go with Avochato. Our engagement rates with Avochato are higher than email and phone calls combined - and our engagement rates were already quite strong.

If I'm being nitpicky, there are some UX/UI issues with the mobile app that will almost certainly be cleaned up in future updates. That said, the app is still incredibly effective for managing campaigns and touch points on the go. I would highly recommend Avochato even without a mobile app - its magical.

Get the automation sequences set up via Zapier ASAP - you'll be blown away at the increase in responsiveness.

With Avochato, I've found a tool that allows me to engage quickly with leads and customers through a channel that I previously only reserved for VIP clients due to the pain/confusion of mixing personal SMS with work - plus the challenge of manually importing contacts and mass messaging was unscalable. Avochato has boosted engagement by 30%+ and we haven't begun optimizing our outreach copy. Customers who were previously difficult to engage are thrilled to leverage SMS to learn more about our solutions.

I love that I can communicate with customers and stakeholders through phone calls and texts, and my entire team can see the interactions with each person. Assigning technicians to each conversation, setting statuses, and being able to send mass communications has been a huge help for us.

I would love to see a GIF plugin, sometimes communicating with images keeps interactions light-hearted and fun. The mobile apps could be more robust, right now they are very basic. I should at least be able to copy/paste text in the mobile app and send MMSs.

Understanding the few limitations of Avochato will help your team really flourish on the platform. If you have good processes for team interactions and plan well, Avochato makes it really easy to reach out to your customers.

We're using Avochato to provide a technical helpline so our customers can send a text when they need help, or call if the situation requires it. We're able to provide faster service and keep all of our techs up to date on each issue as it occurs.

Avochato has a great interface that is very easy-to-use and great for sales teams. I love that it has flawless auto-assignment rules along with solid reporting to show who is responding to their leads in the system the quickest.

We are also very happy with the way that new users can quickly learn the program in a matter of just a few minutes after a quick training w/ myself.

Have not really found a dislike just yet. Great service at a great price! Happy with everything that Avochato is able to do for us.

We are solving the issue of having to manually assign new leads to sales people as they come in. Avochato takes care of this process easily and quickly for us.

Avochato works well to give us more power to have flexibility and transparency into our SMS Marketing Campaigns on a monthly basis.

Simple API with simple pricing. Other vendors have more complex tiered pricing and almost always a more difficult API to work with.

The sales team does not have a drip of dishonesty in them. They were willing to recommend other vendors when it looked like they were not the ideal vendor to help with our business needs (after further conversation we realized that Avochato is still the best vendor, but that honesty earned a lot of trust with me).

In addition, the sales team is actually engaging. I've been put to sleep in far too many demos of far too many technology solutions.

They have a quick response time on questions and issues. They also put me into contact with whoever is the best person to answer my question (the sales consultant did not try to flaunt his knowledge when I asked him a question about the API, he directed me to one of their main engineers who built the API).

Slightly more expensive than Twilio before volume pricing takes effect.

Make sure you know what business need you are trying to fill, and bring that need to the Avochato Sales Team. They know their product very well and they are valuable when it comes to solution seeking. They will use their product knowledge to help come up with the best way to help you.

We work in an industry that uses a lot of texts

I love the fact that it addresses the fact that in todays age, email is a dead tool, but texting is universally used. Give my privacy, give me a CRM, and give me the ability to do it all from my bowser and phone and you've got a winning product.

Everyone texts. Even my 65 year old Grandma texts. This gives me a business tool that allows me to capture that. On top of that 11/10 support! Every time I've reached out about an issue it's been solved. Usually it's my own error, but the support is just fantastic!

The mobile app makes me log out and in every once and a while. Also, you can't edit a contact once you add it on mobile which drives me a little nuts! There should be that option. It would also be nice if I could also have read receipts but Im not sure that tech is even possible.

Lastly, whenever I call someone from Avochato, I can't use the key pad dialer for extensions.

Keep in touch with your point of contact. Give them feedback, they are totally open and receptive to it. They genuinely care about their product and customers

When I meet people irl, instead of asking for an email or biz card, I can just text them immediately and create the relationship.

Benefits: It's a CRM on my phone, with phone features. AMAZING.

I can have my number on my business card and not worry about creepers hitting me up on my personal line and harassing me. (this happens!)

Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.

It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.

If extensions/physical SIP devices are not integral to your CSR's process, you can use this for your primary telecom platform. Otherwise, get your message forwarding flow worked out.

We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.

The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that.

I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime!

I would definitely give this product a try over any competitor. I did tons of research and these guys, hands down, have the advantage over others!

I am able to reach our members in a whole new way with Avochato. Before we were limited to email and print notifications. Now we are able to instantly communicate with members on their phones!

it's one of the best ways to have my business communicate with our providers and customers. they have a very efficient and fast-responsive customer support. The overall experience is positive for all of our team members. I can identify which of my team members last contacted a customer or a provider, the duration of the calls. I can go back to over one year voice messages. I can close those contacts I'm no longer interested in but also reopen them if I need to. It lets you connect with automation tools, which is awesome.

On the smartphone-app I'm not able to see my contact's tags . I can't have conference calls nor forward calls. Probably integration with my CRM would be awesome,

Get it! You won't regret it, plus the pricing is super.

Some of my customers prefer texting as the have a busy fast-pacing life, and most VOIP platforms fo not offer this, avochato does, and it even lets you broadcast and schedule your texts! you can take incoming calls.

The dashboard is great tool that we use daily to communicate effectively with our staff and the patrons in our facility.

I'm not a huge fan of the fact that when people use the number as a traditional phone and call it, that the system takes a voicemail, most of the time that is difficult to use, but that is more of an error on the side of the patron.

Try the trial version, but you will be more than pleased with the product. I have highly recommended this product to multiple colleagues myself.

We are using this as a communication tool with our patrons in our Conference Center. As our spaces have grown and our usage has increased, finding an effective platform that allows us to effectively communicate with our students on a medium they are familiar with has been a huge help, but also the overall flexibility to the dashboard and how it has help us to become a more versatile office and more nimble in that process as well.

We like that we can integrate with our CRM and that we can include the widget on our website and double as a chat service. We have yet to implement either, but will be doing so very soon!

It would be great if the mobile app included more features that the desktop version does.

When you are on the contacts page (on the desktop site) you can't view the slider at the bottom to see columns that are off to the right... you have to scroll through every single contact to get to the very bottom. It would be great if that slider was shown at all times regardless of where you were at in the list... you can still look at all the columns.

We are seeing a higher rate of response with Avochato than traditional emails/phone calls.

The app is very user-friendly and well-thought for people who wants to manage one OR multiple account. You can access it on your phone or on your browser, save templates, schedule text messages, triggers automated response with keyword.. It has everything you need to DOUBLE your SMS marketing power.

The ONLY thing I've told to the team would be to include the ability to create automated campaigns directly into the app instead of using Zapier to do it. But you can still do it with the amazing Zapier integrations, and they are already working on it so like I said.. they are awesome!

If you need an app to benefit from the power of SMS marketing, you've find the right one. Seriously, it does everything you need and the pricing is really fair for what you'll get ouf of it.

I'm able to automate the process of follow-up and lead nurturing for my clients, which save them A LOT of time.

Its so easy to send out broadcasts and be able to text employees during busy hours. Its easy for everyone in the department to see what someone sent or if we have been in contact with the same person before. I like that you can use it on your phone or a desktop.

Sending a picture would be better if you could just copy and paste rather than send as an attachment. Read receipts would be great too!

Its so easy to use and can be accessed through the app or on your desktop.

Being able to communicate in masses and being able to see history of conversations helps a lot! Most people prefer to be texted rather than called and it has cut down on our outbound calls.

Our team is using this to have quick and efficient communication with our students about technical and facilities related issues on campus. The best part of this tool is that we are able to resolve their issues faster than ever and have better visibility of IT and Facilities problems around our campus.

The convobots are not as intuitive as I would like, and they only work one time per new contact. There should be a reset time on those auto-responders so that they continue to reply on subsequent contacts.

Training your team to respond in a timely and friendly manner to your customers is a huge consideration. This tool is fantastic but is not a "magic bullet" from a customer service standpoint. Our team loves the ease of use and the ability to collaborate on a conversation. I do recommend that if you have a team of people using this tool, you also train them to identify themselves to the customer in some way to make it a little more personal.

We have gained visibility of problems our over 2000 students have around campus and have been able to respond to those problems on a much faster level. This has resulted in students being more satisfied with the services provided by IT and the physical space provided by Facilities.

What I like best is that Avochato puts us right in front of the customer. We can send them promotions, events, and deals we have running. They can subscribe easily by just replying back "stop" or "unsubscribe". I also like the reports. Letting us know how many delivered, unsubscribed. The history of the conversation that it keeps is very helpful.

The least thing I like about it is that I wish there was a way to add more than one email address for notifications on the profile. There doesn't seem like any good way to download a complete list of your customer list. When I try to do it, it will only download the first 50.

This is a great tool for being able to easily communicate with customers and getting your name right in front of them at a moments notice. It's a good way to send daily deals or promotions.

Avochato is putting us right in front of the customer. Everyone reads a text message and I feel like the email is beginning to be a thing of the past so this really helps grab their attention. We are able to conversate with customers, answer their questions. They don't have to wait on hold while calling in, they can shoot us a text in a couple minutes.

I love how easy it is to use. It is very user friendly and the most effective app I've seen. Others don't come close.

If I had to change one thing about his app, it would be the video uploading.... it is probably in the works and once this feature is added, this app will be unstoppable.

Avochato is the all-in-one text message, customer reach out tool! Very simple to use and I promise you will get the biggest outcome with this product.

In today's society, every customer has a phone attached to there hip. This chatting system allows you to contact these customers quickly and efficiently. Not everyone checks their emails everyday, but with a quick text, the customer can be reached/notified.

I love the way you can broadcast a message at a certain time and also filter your messages to sort whatever need you may need.

Old fashioned format style, make things a little more minimalist looking. I also do not like how the website will sometimes be a little slower, so maybe making the website function faster. I was also somewhat confused when first using it, I would have liked to have some of the tools to be fully explained so I could make use of all the features available.

Very easy first product to use, easy to understand, will serves most needs

Able to find out what contact do not want to be contacted with they're easy messages system

So easy to use - they made a great product. I taught myself how to use it in an hour and my team was off to the races even faster. It’s helped us close more business - well worth the cost.

Haven’t had any problems either Avochato yet - customer support has answered all our questions right away

This has changed the way we communicate with our customers across sales and customer support. We used to leave voicemails and never hear from customers again - now we use Avochato and we are reaching customers 5x more than previously and closing deals in weeks instead of months. Customer support can handle more inquiries - Avo is a game changer

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

I really only use Avochato to text and make calls, but the Bungalow sales team uses it more frequently to communicate with leads. The benefits that I see is that everyone can see the conversations I am having so that we can all stay on the same page.

Avochato's texting platform is easy to use and reasonably priced compared to the others that I have researched. The platform is also easier to navigate than others. It was comfortable to use.

We are looking for a texting platform that allows us to send native video, rather than links to videos. Unfortunately, this platform is not able to do so.

I have experimented with three B2B texting platforms so far - ZipWhip, Avochato, and SalesMsg. Of the three, I feel that Avochato was able to meet the majority of my needs and preferences and even offered some of the benefits that I thought were exclusive to ZipWhip.

Avochato allows us to send and receive text messages to our clients. Texting clients helps humanize and personalize our service and it also makes communication easy. In our industry, a lot of people tend to think we're fake or out-sourced. So being able to send personalized communications and media helps build trust.

The ability for an entire team to work within one medium to engage and interact with their customers / clients / audience. Not to mention also being able to assign & claim certain messages so the team doesn't mix up conversations.

Wish vanity shortcodes (or just shortcodes in general) could have a faster turn-around!

Give it a shot. If you have the need for your team to be able to text or call your customers / clients / audience all from one medium, this software does a great job at making all that happen. But, now for what you really want to know –Am I reviewing Avochato because I'm being offered an Amazon gift card? Of course, I am! But does that make my review disingenuous? No, because I honestly like Avochato, how useful it is for teams, & plus, their customer service is awesome. (Faster than Amazon support, faster than Google support, and faster than Facebook support... So, yeah –Fast responses & fast fixes are highly appreciated in the marketing industry.

Solving the issue of it not being physically possible to share one company phone where the team can manage and respond to messages like you could a ticket queue. Benefits definitely come with the customer service team.

There are 3 features that I like best. First is that it can be synced through Zapier to automatically upload contacts. Second, is that I can assign other team members to specific conversations. Third, is the ability to schedule messages. This makes it so I can get work done late without bugging clients.

There are two features that I dislike. First, is that the tags sections are super finicky when doing mass uploads and it often requires you to go in and fix it. Second, you have to use the companies voicemail system in order for the system not to hang up on people when you do not answer. It will not send the person to your personal email.

The main business problem we are solving is the ability for our team to all view conversations. In the past, we often had to go through multiple people to get the info we needed from a guest.

After using several sources we found avochato experience to be second to none. The software is easy to use, the customer service is amazing and Ryan is a huge help - highly recommend.

When we started we had to send more messages than normal, it failed at first however Ryan and his team went in and made changes to accommodate and had us live in just a few days.

Be open about your true needs and they will be able to help you meet your requirements.

SMS communication with customers along with phoning. We replaced Ring Central. Great up time and little headache training staff due to ease of use.

Easy to use for staff and easy to train volunteers to use! We have been able to connect with so many of our church members through the text conversations (via Slack integration), and keyword setup for ongoing subscriptions.

There hasn't been anything that we have had trouble with after using Advochato! We have really enjoyed our experience and look forward to using even more features in the future!

We are connecting people in our large group gathering to be able to text in prayer requests, questions, and/or using the keyword function for daily devotionals, next steps, and so much more!

I love that I can text from chat interface. The platform is easy to use with templates and accessible from mobile, app, or desktop.

The app and mobile don’t have all the features that desktop do. The app I o my use for the notifications and I use mobile web to interact with clients.

Talk with the team and they will give you a demo and an honest evaluation if the platform would be a good fit or not.

I can virtually do work for brick and mortar businesses around the country. Our engagement with clients is far higher than email or phone.

It is super easy to use, you don't need an army of volunteers/employees to use it. The pricing tiers are easy and transparent, and their technical help is so fast and great. They even texted me to let me know I was going over my plan so I didn't overspend.

I don't have much improvement to the tool.

We have used it for client engagement, for political mobilizing, and for team coordinating. The tool saved us time, and it was key to keep engagement and respond to questions we didn't know the subjects had.

We can offer another platform for guest to contact us and it is better than a call b/c it is all in writing and guests and vendors can send us pictures. Some guest even get creative and send gifs with is fun.

It takes a bit of time to come up if you are searching by name but with the phone number it is fine. Other than that everything goes swimmingly.

Highly Recommended. This has opened up a more effect line of communication throughout our company and beyond.

Mass text to our arriving and in-house guests to get information out quickly and efficiently. We also use it to keep in contact with our vendors and homeowners. Communication has greatly improved as all can send pictures of issues etc.

I like that I can text to customers through my keyboard. I don't like having to text over the phone. I find it difficult to enter the correct letters on my phone.

I don't like that I see other groups texts. We have Customer Support and tech support that we tag our chats with. It would be nice to only see the texts for our own group.

I like the product. Much easier to use than texting from a phone to the customer.

Ability for customers to contact us via chat

I like the fact that Avochato integrates with Slack so that I get instant notification even if I'm not logged into Avochato at the time. I also like the ability to create canned responses templates which really speeds up customer request processing which in turn helps improve overall customer service.

It would be nice to be able to filter incoming phone call notifications and only have SMS text messages and and web chat messages be displayed.

Don't hesitate to try Avochato to streamline your business.

SMS and web live chat integration.

We were looking at different SMS services to help with recruiting and contacting job candidates. Niche services charge a premium for being candidate-friendly, but honestly Avochato gets everything done at a fraction of the price.

One thing we don't like is their web widget which isn't very helpful. It isn't very noticeable on the page; all you see is a picture of an Avochato which doesn't tell anyone that is actually a chat icon. Would be cool if Avochato did more than SMS and could integrate web chat and FB Messenger

We use Avochato to communicate with job applicants.

The Avochato SMS system was easy to learn, quick to set up, and effective to communicate with both customers and prospects.

Really the only downside is the costly short-code option which is well beyond the budget of a small firm like mine.

If you are looking for a simple SMS texting solution with quick implementation and fair pricing, then Avochato is a great option for you to consider!

How to quickly and effectively follow-up with prospective customers. The open rates on these SMS messages are phenomenal.

Avochato's functionally is probably the most user friendly text messaging platform on the market. While they offer very robust features, their team really takes the time to ensure proper training, guidance, and set up is impletened as to not effect any business operations. Everything can be customized to the users preferences and there is not one down side to their application.

There is nothing to dislike! If I had to pick something, it would be we did not partner with Avochato sooner.

Do not think twice! Avochato's product and their organization is amazing!

By partnering with Avochato, my business relationship with them has increased not only new revenue sales, but increased revenue with our existing customer base. The synergy in our relationship has brought deliverable applications and user friendly experiences to our end users.

User friendly and personalized to meet our business' needs. There are continuous improvements to the program. The support team is easy to work with. I like how all users can receive a phone call from the caregiver and multiple people can answer the call or decline the call. When you answer a phone call. I like how there is a notification when someone has picked up the call.

Mobile app has issues, such as not updating when there are new conversations received. I dislike the inconsistency with answering phone calls. There are times when it says that someone picked up the call, and there are times when it doesn't say that but when you answer, there is already a team member speaking with the caregiver.

It's user friendly and the support team is great! They are easy and friendly to work with!

Avochato has improved many functions that seems very personalized to our business. We can see who's typing when using Avochato on the desktop, which prevents us from sending our caregivers duplicate messages. Having a mobile app and desktop version to use benefits us to work on the go and from anywhere.

I love how it allows me to break down by different states and communicate with multiple customer at once. It saves and filters all of my conversations. I can tag text threads and search it by that tag so they are all organized and stays together. If I do have any technical difficulties all I have to do is send a email to headquarters and they response/fix the problem swiftly.

I wouldn't say I dislike anything. However I do wish when making phone calls through the system, it could record the phone call. I like to listen to my conversation so I can go back and critique my work and for references. We also do quality assurance and call calibrations.

A lot of customers aren't available during the day to answer the phone. With Avochato system we are allow to reach more potential customers. Also helps with accuracy for our qualification process.

The best part of Avochato is their flexibility in providing top-notch customer service tools for non-conventional usage. We've utilized Avochato's services to provide an anonymous tip hotline to festival attendees and we're expanding a taxi service for festival use.

There's not much to dislike here. The minds behind Avochato are innovative, focused, and professional.

Highly recommend for small staff sizes who spend a lot of time answering similar questions. Also recommend for anyone who monitors customers' experiences, including safety and concerns. This service works well with delegating tasks among small or large teams. Avochato is very innovative and creative in ways to assist you with your needs.

We are trying to provide real-time feedback to thousands of attendees in real-time, focusing on safety but also providing real-time answers to common questions. We service up to 25k people at one time and the tools that Avochato provides allow one or two people to appropriately manage all needs.

Avochato makes it super easy to get feedback from our customers. We use their survey feature to make sure we're serving our customers to the best of our ability. We also use Avochato for operations management and customer support. With Avochato we're able to streamline our workflows across our entire organization. Thanks Avochato!

There is nothing that I dislike about Avochato!

Avochato is the best software out there that allows you to manage text message communication to customers, employees, etc. in an orderly fashion. We've streamlined so much of our work with Avochato's software. I wish that I knew about avochato sooner.

We use Avochato for operations management, customer support, and marketing. It's amazing how many things Avochato can be used for.

The software is super slick and very reliable. The speed and ease of setting up a campaign and importing large CSV files is top notch. The CRM data is auto-populated and works flawless. The best part is how quickly Avochato customer service replies to requests and helps out.

The website widget is not the best for mobile push notifications.

If you'd like to increase contact rates drastically over email marketing then give Avochato a try.

Mass Broadcast texts to clients and gaining repeat buyers

I love how you can set templates. It makes it very fast and simple when it comes time to send out the times.

I dislike how sometimes when I go to delete conversations it seems like it doesn't update consistently and i have to delete twice.

USE THE TEMPLATES. It saves so much time and is very simple to use/edit.

We are able to notify our customers of their delivery window so they can have guys at the job site at proper times to receive the material.

Avochato customer service is astounding. They guys I've been working with have been really good at helping me and answering questions quickly.

I don't love that I need to use Zapier to have Facebook and Avochato play together.

You need a Zapier account as well.

I want a much better open rate than what I was getting with email. So, far I'm too new to reap benefits, but things have been great so far.

I like the easy to use interface, which makes the process very simple to get started. I also like that the team is very responsive and listen's to their customers feedback.

When we first signed up with Avochato, the out of office auto-reply feature was limited. I sent the team an email and asked if they would consider making the out of office scheduling more dynamic. The Avochato team added the feature within a few months, which was fantastic.

We use Avochato to better communicate with our customers regarding their travel quotes, which substantially speeds up the travel booking process.

It was easy to use out of box. As we learned more about its' functionality we found it was even more powerful than we originally thought. At this point we're just scratching the surface but I'm excited about the potential for Avochato within our organization.

We're using it for a political campaign that has a known good list of cell phone numbers. This makes it highly efficient (few bad numbers / bouncebacks). If you don't have a good list it may not be as effective, but the pricing model isn't overly punitive so it may not be as big an issue.

If you use it to create genuine connections, it's very valuable. It could also be used to spam people, which could have the opposite result. Be a good human, and you'll get results.

We're a political campaign, so job #1 (all the way through to job #1,0001) is get elected! We're using Avochato to build relationships with our voters through direct contact. Avochato's ability to allow us to use real people to engage in conversations with voters is very valuable.

I like the fact that you are reaching clients all at once and in a way that is most convenient and likely the easiest way for clients to respond.

Frankly I haven't really come across anything I didn't like.

I enjoy being able to reach out to a mass of people at the same time. This method also seems convenient and I seem to get a better response because everyone is texting.

The platform is incredibly intuitive and easy to navigate. The few times I had minor questions someone from their support team responded to my emails within an hour with detailed responses resolving my concerns.

I wish the website widget was a chat window, not just texting. However, it still has helped increase conversion on my site dramatically.

Increased conversion from the website widget, as well we use the texting for outbound marketing. It has been a great tool to proactive contact customers.

Excellent customer support. Relatively simple interface that does everything we need it to do. Great price point.

Still an early-stage product, and has some features missing. (For instance, have to record a voicemail greeting on your own software, then upload as .mp3 file.) Not the best phone functionality (but works well enough for our purposes).

We're using Avochato as a stand-in for Zendesk (too expensive), for customer support and lead capture.

I like the simplicity of Avochato along with the ios app which works really well and has been a life saver for easily managing enquiries at odd hours.

It's buggy at times but I haven't encountered anything that's too frustrating to manage.

Be sure to work with the team to properly implement the platform, they're happy to help!

Has been huge for our LeadGen campaigns - we can easily supplement emails with automatic and professional texts.

Ease of use. Super easy platform with many features. It is really self teaching, as there is not a ton of capabilities. The ease of use is great for recruiters who are swampped with other tasks.

Wish it did more. Hard to have an ATS, CRM< and this tool. It would be great if it was easily implemented with another tool. It is hard to manage numerous recruiters in different tools. For example you could have one recruiter texting the same people from numerous tools which makes it a bit complex.

Definitely consider using Avochato. It is a nice touch point for candidates. Specifically those at a younger age who uses texting more frequently.

Quick texting to candidates. We like that it is easy to text them and organize them based on events. Also, it is great to be able to give candidates at fairs a text code to stay in touch with us and follow up with the candidates. When there is a long line at a fair, it helps to have a text code to them.

having one number customers can contact to reach the branch with any questions, and having a list of people in one place as contacts and easily able to add to the list as needed

at first glance, it seemed like there was a lot to know and would be difficult to navigate the site.

this is a great platform for customers to contact a company using one number, and a company to give customers the ability to get in touch with someone quickly and efficiently.

New and existing customers now have a way of getting in contact with anyone from our branch easily.

Our team needed a quick turnaround of services for last minute get out the vote efforts for a client. Avochato was able to get us up and running same day and answered our questions within minutes of texting.

We haven't had an experience with Avochato's team where we have come away un-satisfied.

If you have any need of texting services I'd give Avochato a try. They have been nothing but great.

We are solving our political client's GOTV efforts at a reduced cost and with better effect.

The sales team is knowledgeable about the product and supports customers end-to-end. Features make texting customers seamless.

There's a lot of features so figuring them out (and the associated business use-case) takes a little bit of time. Understanding features would help a ton

Communicating with customers responsively was a big concern. Avochato integrated into our existing workflow (Slack) and allowed us to respond to issues as a team.

I love that you can have canned responses so it makes responding to text messages a lot easier. It's very easy to tell what messages are new vs. ones that have already been replied too. They also have a customer service survey at the end for customers to respond to.

I think I dislike the UI the most. It seems a bit disorganized. The color scheme makes all the messages kinda blend together until you get used to what you are looking for and how to use the interface.

More forms of communication for customers have been greatly improved from using Avochato.