I'm using Kayako for sales, support and customer care.
As a Logistics company, we use Kayako for online sales, interacting with possible customers.
On the support side, we use the helpdesk for our customers to query FAQ's and provide tutorials for other platforms that are already integrated in our company. We also use it to follow up customer satisfaction surveys regarding our service. All of this help us manage time in a more efficient way. Review collected by and hosted on G2.com.