Kayako Reviews & Product Details

Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team or company - it is also comparatively priced to the competition and can offer some really basic needed features. Review collected by and hosted on G2.com.

It lacks a lot of integration and features offered by the competitors and has issues in site speed and navigation. Can be improved to offer a differentiating features but as the market is lead by others, it trails along and sometimes makes it want to be better Review collected by and hosted on G2.com.

I like the amazing capabilities and ease of use of Kayako.

Kayako has been a helpful and powerful help desk solution.

Kayako allows us to communicate with clients across the world easily and professionally.

I am also impressed by how perfect and professional the support team of Kayako has been treating us.

Kayako is easy to customize. Review collected by and hosted on G2.com.

Kayako is reliable and powerful to use.

The customization of Kayako is simple.

Since I began to use Kayako, I have never seen any challenges. Review collected by and hosted on G2.com.

I like the Kayako software because it provides a simple integration for several support platforms in a software solution. Whether I use the web, email, phone, live chat, it allows me to easily obtain and manage customer messages and provide them with the appropriate response accordingly. Review collected by and hosted on G2.com.

The software is designed primarily for professional communication, I would like you to have other options such as adding colors, tables etc. Review collected by and hosted on G2.com.

Me gusta Kayako como un servicio para mejorar la comunicación profesional en mi empresa. Lo mejor que puede ofrecer Kayako es organizar todos sus correos electrónicos en una carpeta de acuerdo con los departamentos y la naturaleza del contenido del correo electrónico. Además, la interfaz de usuario de Kayako se puede personalizar de acuerdo con los requisitos del usuario.

Acotando adicionalmente que Kayako tambien ofrece cubrir una amplia variedad de áreas de actividades diarias, como situaciones de manejo de boletos, incidentes, problemas y quejas de todos nuestros clientes potenciales. Review collected by and hosted on G2.com.

Kayako nos ha ofrecido una excelente UI personalizable, pero me gustaría mejorar esta función aún más. Sería una buena idea mejorar aún más la personalización del área de boletos. Como también me gustaría que Kayako ofrezca tutoriales para comprender completamente todas las funciones que ofrece este increíble servicio de Kayako y, de este modo, aprovechar todas sus funciones para ofrecer una mejor comunicación a nuestros clientes potenciales. Review collected by and hosted on G2.com.

Kayako offers some wonderful view of the Dashboard, so you won’t get overwhelmed with the information you’re receiving. The control panel integrates well and organize customer information. The KQL Report Generator feature is easy to understand and allows you to extract relevant information and set statistics based on our own specifications. Also, it includes some great automation links that are scheduled in the email reports. Review collected by and hosted on G2.com.

Although I think Kayako is amazing and very simple, there’s a specific action which may be very confusing: work with independent queues within departments. There will be many information to handle and that can be overwhelming sometimes. Review collected by and hosted on G2.com.

Gives a very good report on an individual level of what is being done for a customer or corporate issue. Easy to understand who has what, what the tickets are about, how long they have been opened and how many times the customer/employee has gone back and forth with each other. It has a nice dashboard view. Review collected by and hosted on G2.com.

I personally find the reporting a bit difficult. We are on an older version of Kayako and I am told that reporting on the new version is much improved. There are some things missing in the new version that we were used to in the older version. Not sure how they came about what to keep or get rid of. Some of them are quite missed. Would like to see reporting done in a way that you pick what you want to report on and hit generate. No special "Language" skills needed. Review collected by and hosted on G2.com.

I really like Kayako as a service to improve professional communication in my company. The best that Kayako can offer is to organize all your emails in a folder according to the departments and the nature of the content of the email. In addition, the Kayako user interface can be customized according to the user's requirements.

On the other hand, Kayako offers to cover a wide variety of areas of daily activities, such as ticket handling situations, incidents, problems and complaints from all our potential customers. Review collected by and hosted on G2.com.

Kayako has offered us an excellent customizable user interface, but I would like to improve this function even more. For example, it would be a good idea to further improve the personalization of the ticket area. As I would also like Kayako to offer tutorials to fully understand all the functions offered by this incredible service "Kayako" and thus take advantage of all its functions to offer better communication for our potential customers !. Review collected by and hosted on G2.com.

What I really love about Kayako are its multiple features that are worthy to our company and our main goal. It’s easy and fast to use because allows e-mail and social media synchronization and creates weekly graphic reports. Also, has a simple platform to learn how to properly use isn’t a problem or takes a lot of time. Review collected by and hosted on G2.com.

What I dislike more about this software is its price. Is more expensive than other tools of its kind and even offering a lot of features, sometimes toy can find some minimal mistakes that can ruin a complete daily work. We talked with customer Support about this mistake and they helped us to solve faster but this shouldn’t be happening while using a tool if this robust. Review collected by and hosted on G2.com.

I like that we can interact with the support team through a web-based user interface or email. That is to say, contact can be initiated and continue through resolution either way. Review collected by and hosted on G2.com.

The search function in the public portal interface needs some attention. It takes a significant time to return results and it seems to only do exact match instead of loose match. I would image the system authentication is able to be integrated through LDAP or other means however our instance is not using this. Review collected by and hosted on G2.com.

Kayako has been the best correspondence stage for expert correspondence that I have utilized up until this point. Kayako is prescribed for both between group and outer - customer correspondence. The best component of kayako is that it enables you to compose your messages into organizer dependent on divisions, status and the idea of the email content. Likewise utilizing other kind of email stages has been a stress now and again and tedious when attempting to discover all the forward and backward correspondence occurred on one email string by various individuals, however kayako gives the best arrangement by catching all the correspondence occurred on one subject/email which is sent and gotten by one or many. Interface of Kayako can be structured and made according to the client's necessity and inclination. Likewise alluding to an email has been advantageous as each ticket conveys its very own interesting Ticket ID. Review collected by and hosted on G2.com.

Reports aren't that expert with the Classic Kayako, and the KQL is difficult to comprehend, I accept that you need to make it somewhat simpler and easy to use. I might want to move up to Cloud Kayako, yet there is a missing element which is exceedingly significant for me, the "Development" include, this element giving me a chance to make a trigger that will open my ticket following a few minutes, this component embedded distinctly in the Classic Kayako. From the minute you've changed your estimating strategy, it's somewhat costly.. and keeping in mind that having clients that might want to get reports (most significant for them) Kayako Classic in any event doesn't give the best an incentive here, I don't think about Cloud Kayako. Review collected by and hosted on G2.com.

Realmente me encanta Kayako ya que tiene funciones muy específicas que son muy útiles para nuestra organización, una de las mejores características del kayako es su tiempo de reacción, por lo que ofrece una excelente experiencia.

Kayako también nos ha permitido utilizar nuestro correo electrónico y redes sociales al mismo tiempo. Simplemente Kayako es uno de mis servicios de ayuda favoritos, porque es único y fácil de usar. Review collected by and hosted on G2.com.

Una de las cosas que me gustaría que Kayako prestara más atención es la aparaciencia de sus informes, porque sería una buena idea hacerlos más agradables mejorando sus gráficos, colores y otras cosas. Por otro lado Kayako funciona muy bien. Review collected by and hosted on G2.com.

One of the things I love about Kayako is its features. Kayako has plenty of way to help customers in an unique way because of its organized platform and workflows. Also, it's really easy to use so training won't be a problem. Its intuitiveness allows every kind of users handle this tool, from beginners to experts. Review collected by and hosted on G2.com.

It's not so easy to integrate Kayako with another tools or even customize it according to your needs. In fact, is not simple at all and Kayako doesn't offer a lot of strong support in this area if you're not paying the most expensive plan. So this tool couldn't be a must have for small companies because of its price. Review collected by and hosted on G2.com.

Kayako es mi help desk favorito ya que da un muy buen informe a nivel individual de lo que se está haciendo para un cliente o problema corporativo. Ademas es fácil de entender de qué se tratan los tickets, cuánto tiempo se han abierto y cuántas veces el cliente o el empleado lo ha estado manimulando, kayako simplemente mejora la comunicacion!

Por otro lado Kayako ofrece múltiples funciones que mejoran cada dia mas a nuestra empresa!. Kayako nos ha permitido sincronizar el correo electrónico y las redes sociales y crea informes gráficos semanales. Review collected by and hosted on G2.com.

Aun es dificil encontrar cosas negativas en kayako, pude notar que es muy difícil de implementar cuando ya tienes una base de clientes! ya que la creacion de la misma puede ser difícil.

Por otro lado me siento muy agusto con la versatilidad de este software y todos los beneficios que ha brindado a mi empresa a lo largo de los años! Review collected by and hosted on G2.com.

Kayako is a ticketing system that has some good integrations with external services. It's easy to communicate with our customers over several different platforms and manage several different brands at the same time Review collected by and hosted on G2.com.

There are many features in kayako that could be very powerful but are not quite complete enough to fully integrate into our business. For example the time keeping feature is built into each ticket, The engineers can log their time spent and if the time is chargeable or not. This feature is only useful if we can report on this information, dispite many support requests with kayako all we can produce is a csv document containing the time spent per ticket in the format of 00:00:00. We cannot use this feature to work out the relative costs acoiated with the time on each ticket because the time is not linked to an engineer and is not provided in a format that can be summed. There are many features in kayako that's have the potential to provide so much more functionality. Review collected by and hosted on G2.com.

We have been using Kayako for years to improve our income and our organization. The best of Kayak has been its security system and its optimal performance to perform tasks in real time, unifying different platforms in one. Kayako is very efficient in terms of his "help desk" skills Review collected by and hosted on G2.com.

I think there are few things to modify the kayako system, but it would be good to improve the interaction of our users and our customers. Kayako should also offer better prices for their licenses. Review collected by and hosted on G2.com.

This amazing software is actually one of the best CRMs out there. Provides to its users the ability of communicating with clients and managerial roles at the same time by applying an intranet unallocated cloud service (for companies) with the Internet (for everyone). Also, allow users to customize the client to the final end that they want for attending clients and chat between colleagues, peers and managerial people as well. Review collected by and hosted on G2.com.

Sometimes system just went down and takes certain amount of time to getting back from the bug or freeze issue that took lot of time and make peers and colleagues lose precious time. Besides that, the pricing is also pretty expensive for what actually offers, and in other words this software provides what actually offers to all the clients out there. Review collected by and hosted on G2.com.

I think one of the most outstanding features of this Kayayo platform is its versatility to join conversations from different sources, such as email and social networks. In addition, the user interface offered by Kayako is very easy to understand and use, since it has a complete set of tools that facilitate the execution of the work.

Kayako is a very fast, easy, productive and comfortable platform to be used by any company. Review collected by and hosted on G2.com.

Kayako seems to me an excellent software, I do not have bad experiences with it, but nevertheless I would like to offer my opinion about its technical support, because it needs to improve its response time. Review collected by and hosted on G2.com.

What I like most about Kayako is its intuitiveness. I didn't require more than basic training to start using it properly, even taking advantage about every single one of its multiple features. Workflow is easy and it's great to build support channels according to our basic business needs. Review collected by and hosted on G2.com.

Isn't something I trully dislike, but I can tell that this is a basic tool without having some of the biggest or hardest features to build an entire support team. Mostly, is just a solution to business which needs are basic. Review collected by and hosted on G2.com.

Kayako is a great communication tool, provides an excellent app navigator through its functions and live chat is pretty reliable. Messages sent and received with no delays are the proof of its reliability, Also, all the features that you set for the software are separated with the right amount of things around. Review collected by and hosted on G2.com.

For reporting bugs or glitches happening, tech support and live support would take a while in order to process them or to be done. And full automation of things, the price is a little bit expensive for what actualy offers. In other words, this software do the job with some bugs but nothign to worry about. Review collected by and hosted on G2.com.

I love the UI and functionality of the platform. I love the Apps it provides for iOS and Android, It make it easier for our team to provide support.

Managing cases is very intuitive and easy, it keeps all conversations in place. Nothing ever gets lost.

Love chat window is very responsive, it has a great design and though it lacks customization features for widget placement it still looks great. Automated responses makes it very easy to provide answers for commonly asked questions. Review collected by and hosted on G2.com.

I've had Kayako for over 10 years. Support has been a downside for most of the time. I can say it has improved over the past year.

I believe Kayako lacks many features compared to their competitors. Many have been added but they're running at a very slow pace. Review collected by and hosted on G2.com.

Kayako offers all of the fundamentals of a customer support channel as well as some awesome features. Custom domains, email forwarding, chat based support, knowledge base and help center, it's all there. Macros and rules make sorting and organizing workflows easy, and the collaborator seats are great for users who just need to be able to see customer cases. Some other systems have so many features it's overwhelming. For a small to medium sized business, Kayako is perfect for managing customer support without any of the background noise. Review collected by and hosted on G2.com.

Things like user management aren't very intuitive, and the settings and configuration in general are difficult to understand. The help articles on using Kayako have some major gaps, and when I've asked for help from Kayako support, I've had to wait for more than a day for a response. Review collected by and hosted on G2.com.