ServiceMax Reviews & Product Details

ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.

Seller

PTC

Languages Supported

German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

ServiceMax products enable the successful delivery of service, including remote and on-site service, workflow automation, preventive maintenance, contract management, mobile tools, customer self-service – all in a unified platform.

Overview by

Gordon Benzie

Discussions

ServiceMax Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

16 months

View More Pricing Information

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ServiceMax Integrations

(4)

Integration information sourced from real user reviews.

ServiceMax Media

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ServiceMax Demo - Samsung Screenshots Signature

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Schedule-Optimization

ServiceMax Reviews (143)

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Balamurugan P.

Analyst

Information Technology and Services

Enterprise (> 1000 emp.)

3/6/2024

"Servicemax - user experience /friendly"

4/5

What do you like best about ServiceMax?

revious Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

previous Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com.

What problems is ServiceMax solving and how is that benefiting you?

1. It provides extensive customization options, allowing us to tailor the platform to meet the specific needs of your organization. As a Salesforce administrator, I can configure workflows, create custom objects and fields, and automate processes to align with our organization's unique field service requirements.

2.Integration with Salesforce Ecosystem: It seamlessly integrates with other Salesforce products and third-party applications, enabling you to leverage the full power of the Salesforce ecosystem. I can integrate ServiceMax with Salesforce Sales Cloud, Service Cloud, and other Salesforce products to create a unified platform for sales, service, and field service management. Review collected by and hosted on G2.com.

Carlos C.

Head of Projects & Sales

Small-Business (50 or fewer emp.)

10/18/2025

"ServiceMax: Streamlined Field Operations with Smart Automation and Mobile Access"

5/5

What do you like best about ServiceMax?

What i like best about ServiceMax is its ability to streamline field service operations with automation, real-time visibility, and AI-driven scheduling. It makes it easy to assign the right technician to the right job, track work progress instantly, and reduce downtime through predictive maintenance tools.

The mobile access via ServiceMax Go is another highlight, letting field technicians manage jobs, update records, and capture client signatures directly from their devices, even offline. Combined with its Salesforce integration and smart analytics, ServiceMax stands out for improving both service efficiency and customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

dislikes about ServiceMax revolve around its complex interface, high cost, and limited customization options. Review collected by and hosted on G2.com.

Luda N.

Claim adjuster

Mid-Market (51-1000 emp.)

10/9/2025

"field service management platform"

5/5

What do you like best about ServiceMax?

ServiceMax is a helpful tool for managing field service work. It makes it easier to schedule jobs, track technicians, and keep customers informed. The software is easy to use and helps businesses stay organized. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

For new users, it might take time to learn how everything works. ServiceMax has many features, and it can feel overwhelming at first. Sometimes, the mobile app may have bugs or run slowly, especially if there’s poor internet. Review collected by and hosted on G2.com.

What problems is ServiceMax solving and how is that benefiting you?

Before ServiceMax, it was hard to keep track of jobs, workers, and tools. Sometimes jobs were late, or we didn’t have the right parts. It was also hard to know what each worker was doing.

ServiceMax helps fix these problems. It shows all the jobs, where the workers are, and what tools are needed. Review collected by and hosted on G2.com.

charlotte s.

operations assistant

Mid-Market (51-1000 emp.)

11/10/2025

"AI-Driven Scheduling That Streamlines Operations"

4.5/5

What do you like best about ServiceMax?

It helps to streamline operations using an AI driven scheduling. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

the interface is complex, and high cost of running Review collected by and hosted on G2.com.

Aman K.

Senior Executive

Small-Business (50 or fewer emp.)

9/9/2025

"Service"

4/5

What do you like best about ServiceMax?

a specialized field service management (FSM) platform by offering a comprehensive suite of tools for work order management, scheduling, parts inventory, and customer support, all within a user-friendly and intuitive interface that streamlines operations and improves efficiency Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

slow performance and technical, difficult-to-understand error messages, as well as poor technical support and inadequate documentation for users Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

6/18/2025

"Reliable Tool for Field Technicians to Stay Efficient and Organized"

5/5

What do you like best about ServiceMax?

ServiceMax makes it easy to manage field service schedules, track work orders, and update job statuses in real time. The mobile app is especially helpful — I can access customer history, update parts used, and capture signatures right from the job site. It reduces paperwork and saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

Sometimes, syncing data can be a bit slow, especially in low network areas. Also, the user interface could be a little more intuitive for first-time users. Review collected by and hosted on G2.com.

What problems is ServiceMax solving and how is that benefiting you?

ServiceMax helps me manage my daily field service jobs more easily. I can check my schedule, update job status, and submit reports quickly from my phone. It saves time, reduces paperwork, and improves communication between field and office teams. This makes my work faster and more organized. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

10/13/2025

"Service Max insight"

4.5/5

What do you like best about ServiceMax?

It has a powerful work order scheduling and dispatch platform. It supports real time updates which is a plus. Service Max does a great job with managing skills and needs of the project. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

The software is not cheap and not easy to set up. It takes time for the system to cater to your company needs. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

6/17/2025

"My take on ServiceMax - Honest review"

4.5/5

What do you like best about ServiceMax?

I like about the ServiceMax is that it will help me do my job better. It allows me tract and update job details in real time. No hassle on my side. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

I guess, during opening large amount of data, the response time of the system slows down, however the platform is great Review collected by and hosted on G2.com.

What problems is ServiceMax solving and how is that benefiting you?

As a user, it allows me to review the service history and to view work orders assign for each of us, it make our job easier by just finding what is the assign job for us on that specific time and date. It helped me update the job status to have a better response time specially during machine downtime. Review collected by and hosted on G2.com.

Vishnu Vardhan P.

Salesforce Consultant - Field Service

Enterprise (> 1000 emp.)

6/10/2025

"I like it when I worked on it"

4.5/5

What do you like best about ServiceMax?

I used it for Asset Management and it is by far the best feature Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

I don't have anything to dislike, other than the complex flows Review collected by and hosted on G2.com.

DAVID G.

Service Engineer

Enterprise (> 1000 emp.)

6/5/2025

"Very easy to navigate the system once familiarised with it."

5/5

What do you like best about ServiceMax?

All the data is stored in one place and is quick and easy to find. Review collected by and hosted on G2.com.

What do you dislike about ServiceMax?

There is a lot of unnecessary lists, could be streamlined. Review collected by and hosted on G2.com.