My experience with CallHippo was uncomfortable. I requested to cancel before the monthly charge and I was still charged.
I do not feel confident in their communication because I feel that their team members have no idea what is going on.
At times, I felt bad for the impatient responses that I have left CallHippo because I have had to wait for a full week to get back to them. I appreciate the help that their manager gave me while I requested a porting transfer. Although, I felt that their manager was trying the best they could to deliver the message across the team.
However, my last statement still stands, they have poor communication with their team members and it leads me to believe that nothing is being done about the support that I'm going after.
One example is the time I was trying to port my number into CallHippo. It took me about 2-3 weeks to port the number and there was a constant miscommunication with what they had for instructions. I told them I wanted to 'port out' a number into CallHippo and somehow the message didn't come across well enough. Even with the instructions NumberBarn gave, to execute this action.
And now, I'm waiting on $90 dollars refund from CallHippo because I cancelled their service. They also removed the phone number for which I had for direct mail (Every Door Direct Mail worth $150) and now I can't recover the number anymore.
I do not recommend using CallHippo because their communication skills do not make me feel comfortable with the service that I am getting.
Steer clear from the service at all costs. I attempted to change my credit card information because I didn't hear from them for a week and a half on cancelling the service. Review collected by and hosted on G2.com.