Twilio SendGrid Email API Reviews & Product Details

This company used to be very reliable but in the last several months that's changed. There are lots of delivery issues caused by their software and support tickets are not replied to in a timely manner. Review collected by and hosted on G2.com.

The reliability of the sendgrid service has gone way down in the last several months. Most recently they had an issue with their connector to Google that started randomly dropping hundreds of messages. They then flagged the e-mail addresses as invalid so they couldn't' be sent to again. There was no way to clear this through their UI so we were just stuck. It wouldn't be as much of a problem if they responded to support requests, but alas, they don't do that very well either...

They have outages with their systems almost weekly.

We pay a lot of money to send almost 1 Million message a month, and we'd be better off just sending through our own mail servers. The core business of an E-Mail delivery service is to deliver mail reliably, and they can't seem to be able to do that.

We'll be moving to a new service even though it's going to cost us a lot in development hours. Review collected by and hosted on G2.com.

It's a powerful platform that powers email infrastructure for our app notifications and other key functionality. In theory it could help us move more quickly by editing email templates instead of manually coding notifications. Review collected by and hosted on G2.com.

Maybe worst support I've ever experienced in a SaaS company. They changed the way they share data with us - by the way Sendgrid, it's OUR DATA! How can you tell clients using your system that we can't see opens/clicks for certain emails when that's exactly what we pay you for! We've literally reached out telling them we'd pay for support and nobody responds. Sendgrid must have hired their support team and structured their org around the DMV. We are miserable and the only reason we haven't left is bc we have to work through other key projects first. Review collected by and hosted on G2.com.

Every feature on the SendGrid Platform is available via REST API. This makes you integrate the solution with your own system and make sense out of parameter from SendGrid such as Open, Clicks, etc Review collected by and hosted on G2.com.

SendGrid API's Website becomes down at times and customer care does not accept it. Have to send screenshots and then they divert to other solutions. Review collected by and hosted on G2.com.

It is free and the setup was easy. Purchased through the Azure marketplace. Review collected by and hosted on G2.com.

The service doesn't work. Customer service is completely non existent. We used this service for transactional emails. Sending of account confirmations and receipts from our website. With a reputation of 99%, our emails were continuously getting blocked with sending IP being blacklisted by Spamhaus and others. The shared IP pool we were in must have had numerous spam accounts. We were unable to get out of the shared pool. This has happened numerous times. After 4 days and a dozen tickets, I still can't get in touch with someone to purchase a dedicated IP to remedy the problem. Moving to another provider. Review collected by and hosted on G2.com.

Twilio SendGrid Email API is for sending transactional emails like password reset, payment related and order related. So whenever our users place an order on our web application an email is sent to the user regarding the order and delivery information. We can easily create dynamic templates using handlebar templating language and push the data through Sendgrid API and our data is automatically rendered on the template. Email sent through SendGrid API is delivered instantly to our users and we have never faced any delivery issue with Sendgrid API. Review collected by and hosted on G2.com.

There are few limitations on API that are 600 requests/minute which means a maximum of 10 requests can be accepted in a single second which can be a disadvantage sometimes. Review collected by and hosted on G2.com.

Sendgrid marketing offers a large number of tools capable of satisfying the needs of each user, who wants to improve their work in great proportion being able to perform their work hand in hand with this innovative system which provides unique support and training that remains in constant evolution and implements the development of any company that uses this program, generating rates of progressive improvement of their operations, increasing productivity and positioning in the IT standards. Review collected by and hosted on G2.com.

The most notorious flaw contained in sendgrid is expressed in the following way, its means of compression and file detection to be later uploaded to the system through its publication, presents errors when performing this action, where sometimes something is uploaded to the platform and then automatically deleted, thus causing great dissatisfaction by users, who observe this flaw and have to perform the action again in order to fulfill their task. Review collected by and hosted on G2.com.

There is nothing to like. You can do better than this with Microsoft IIS Virtual SMTP Server. Review collected by and hosted on G2.com.

Product doesn't work as advertised.

Support tickets unanswered and unacknowledged in 72 hours. Review collected by and hosted on G2.com.

Their stats page. It was very informative and gave various insights. Their support was very responsive and they actually accept that the fault is from their side and compensate it even from their end. The panel is easy to set up and they guide you with everything if you're new to email marketing. Review collected by and hosted on G2.com.

Their IP pool, really annoying to deal with it and they push you to buy their dedicated IP which costs way more because it is included in a plan. For a price tag, they actually throw on you this is unacceptable. When requested to change your IP for better deliverablty they refused it saying it is automated. I've proved their IP is blacklisted and yet they refuse to change their IP and try to push a product when the solution should've been given automatically considering you're paying 100$+ a month. Review collected by and hosted on G2.com.

It is good design your templates by gui and sending it by clients with customizable parameters. Also tracking the mail state is very good analyze business impact of the mail. It allows you tou track what you have done good or bad. Dashboards also have a good ui. Review collected by and hosted on G2.com.

Documentation about templates was a bit insuffcient but I think they improved there. Review collected by and hosted on G2.com.

Good reporting export and activity data. Review collected by and hosted on G2.com.

Reputation protection is non existent . Review collected by and hosted on G2.com.

They havea decent stats page and can get email through spam filters. Review collected by and hosted on G2.com.

No customer service

Terrible webiste plugins

Awful forms for email submissions

Email template creator is terrible

No customer service

ETC. Review collected by and hosted on G2.com.

This tool is very well on its way with its integration of different complements that are working today, programming and automation of e-mails, which usually shine on calendar days established for promotions, whether new products, price offer, mainly attracting new viewers who have not had a vision more than light on us with which we can clarify our purpose. It has an integration to complements to work with wordpress that can synchronize the fluidity of the corresponding work of each tool. Review collected by and hosted on G2.com.

The handling of the tool is somewhat complicated, the interface to control the page, finding emails that have been sent previously becomes difficult to have no distinctions of relevance, with mass emails with positive results other negatives within the same tool, to update the trends that have no importance and those that were changed. Review collected by and hosted on G2.com.

I like the flexibility and range of solutions that Sendgrid offers. I appreciate the Sendgrid platform provides SBMSCloud the ability to integrate email into our proprietary customer management solution as well as providing a suite of ready made solutions to assist with our marketing activities.

Additionally, the technical capabilities and documentation provided by Sendgrid are the best I have found! Review collected by and hosted on G2.com.

To date, I haven't found any service or tool provided by Sendgrid which I disliked. Their tools and services have functioned one hundred percent and their pricing is reasonable. No complaints. Review collected by and hosted on G2.com.

For me, the thing I like best is making use of the email address finder and the blacklist. Normally that's where our issues arise, and SendGrid makes it really easy to hunt down the messages and the email addresses I need to ensure proper delivery. Review collected by and hosted on G2.com.

I have no substantive issues with SendGrid at all. I could stand a bit less in terms of the number of options on the side, but that is probably because my use case is rather more limited. Review collected by and hosted on G2.com.

Their support and unsubscribe groups... Also the generous discounts for students! Review collected by and hosted on G2.com.

Unsubscribe group only available for APi Review collected by and hosted on G2.com.

Only reason we are using is that it allow us to send email without verifying individual domains Review collected by and hosted on G2.com.

Everything. Pathetic Service. You can not expect a fast response even for blocker issues. They increase the pricing without Review collected by and hosted on G2.com.

- It will greatly increase your Email Deliverability.

- Very easy to use and configure. Has a very good User Interface.

- I use it for sending out Email Marketing Campaigns for many restaurateurs and retailers.

- It is very easy to use and has extensive APIs.

- It has a very good and prompt Customer Service. I have always had my queries/issues resolved at the earliest in a Chat session Review collected by and hosted on G2.com.

Right now I am not using their marketing campaign API to send out email marketing campaigns, instead I use their default email sending API since Marketing campaign API is a very big hassle.

Also Lack of an alternative to webhooks is a catch here but I guess their Tech Team will soon develop something. Review collected by and hosted on G2.com.

I used SendGrid to send out emails and register users on my personal website. It's great for notifying your customers. Review collected by and hosted on G2.com.

The setup and configuration took me some time as I had to install the API library that SendGrid provided for my web application. Review collected by and hosted on G2.com.

The ability to customize the way I send my emails through our in-house software and the ability to sync the two together so effortlessly. Review collected by and hosted on G2.com.

As of now, I don't have any issues or complaints. Review collected by and hosted on G2.com.

It is very easy to get up and running with the SendGrid API and it performs very well. The service has been stable with no major issues for us. Review collected by and hosted on G2.com.

Some features are a little limited like batch sending with subusers. The service is a little on the expensive side. Review collected by and hosted on G2.com.

We slowly scaled up a new service that required a LOT of transactionnal emails to be sent, over the past 5 years. From a few thousands on the first months, we're now at ~700k emails per month.

SendGrid's SMTP service takes all of our transactionnal emails really fast, with no downtime, and manage to send them to the vast majority of our users, with a great API and webhooks to monitor and report back when mail bounces. Review collected by and hosted on G2.com.

I wish it would be easier to check the state of our IPs, especially see if it got on blacklists, but mostly see what SendGrid is doing when that happens, so we can know if they act to keep their IP off blacklists. Review collected by and hosted on G2.com.

Our favorite feature is the ability to setup a new customer in a minimum period of time, knowing that we don't have to deal ourselves with deriverability, reputation management, etc.

Also important is to track whether the email was successfully delivered, rejected, delayed, marked as spam, etc. Review collected by and hosted on G2.com.

It used to be a problem the restriction to create new sub-users. We had several incidents where our customers were waiting to be able to use our program because we reached the amount of sub-users that Sendgrid will allow us to have. It would take from a couple of hours, up to an entire day for us to solve that problem. Our limit is set to a higher value now, so we haven't had that problem in a while. Review collected by and hosted on G2.com.

It's very easy to implement SendGrid. I can send emails in just a few minutes. There's multiple ways to implement it into our Laravel applications (SMTP or the API). We integrated with SMTP - the documentation on setting it up was very straightforward. Took less than 30 minutes. Review collected by and hosted on G2.com.

It's difficult to deal with reporting. The reporting tools have change drastically in the past year and a half. I do like the changes you have made, but the amount of data is reduced to just 3 days and it takes longer to pull the data I need.

Biggest complaint:

Data is only stored for 3 days. I know it costs a lot of money to keep large amounts of data for clients, but I would like to search at least 1-2 weeks of data for a product I pay monthly. Even if it's just basic data (like sends, opens and clicks). I don't necessarily need all of the other data. Review collected by and hosted on G2.com.