By Twilio
How would you rate your experience with Twilio SendGrid Email API?
price was ok, it worked fine for sending emails through api Review collected by and hosted on G2.com.
Not the best User experiance. Customer.io is way better Review collected by and hosted on G2.com.
easy to make dynamic email template. code takes well and no scrubbing. Review collected by and hosted on G2.com.
organization of templates -- wish we could group them by project. Review collected by and hosted on G2.com.
I've been using Sendgrid for 10 years. It was easy to set up and "just worked". Review collected by and hosted on G2.com.
2 months ago my account was flagged because supposedly the API keys were leaked. I rotated the API keys and after a couple of days I got access to the account back.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended. Review collected by and hosted on G2.com.
The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constantly being suspended for false flags and getting support at least 3 business days later every time. Review collected by and hosted on G2.com.
There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam reports and 0 unsubscribes. Our app traffic tends to surge on one day each week according which causes our emails to surge on that day as well. We have been with SendGrid for about 3 months and have now been suspended 4 times and each time they say it was a false suspension. But there is no response for DAYS each time. Review collected by and hosted on G2.com.
It greatly increases my email deliverability rates. Review collected by and hosted on G2.com.
it may be too automated. At times I don't even realize it's there. Review collected by and hosted on G2.com.
easy of implementation, you can send developer code from the system Review collected by and hosted on G2.com.
reporting is not that clear, you cannot always track spams easily Review collected by and hosted on G2.com.
There is lots of functionality and documentation. Being backed by a large company like Twilio also offers perks of other product features. Review collected by and hosted on G2.com.
Twilio is too large and can't devote dedicated resources to solving problems, answering questions etc. We have had a very difficult type feeling supported. Review collected by and hosted on G2.com.
ease of integration and user friendly gui. Review collected by and hosted on G2.com.
all is good so far . nothing wrong. i like the product Review collected by and hosted on G2.com.
In a few steps i created an account and get the API key. It works great also in the free version. Review collected by and hosted on G2.com.
At the moment there is nothing I dislike. Review collected by and hosted on G2.com.
Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using Review collected by and hosted on G2.com.
Nothing negative to report in the short time I have been using SendGrid Review collected by and hosted on G2.com.
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Pricing provided by Twilio SendGrid Email API.
