Conga CPQ Reviews & Product Details

We love the way Conga handles their integration with other products. For example, to integrate DocuSign with Conga CPQ, they provide a UI named Configuration Home, where we can enter all integration details and complete the process with a single click. This is why we love Conga—they understand how to make processes simple. Review collected by and hosted on G2.com.

We understand that Conga releases new features, but the initial documentation for these features is not good, and every time we need to understand how to use them, we are required to reach out to Conga Support. They need to improve their documentation. Review collected by and hosted on G2.com.

We like how Conga keeps releasing new versions of their product. For example, we were previously using X-Author for Contracts 1.0, which was an installation file, and we were facing many issues. Now we use their cloud extension named X-Author for Contracts Advanced, which they manage from their end. Positives of the new version are that there is no machine dependency and automatic updates are available. Review collected by and hosted on G2.com.

We do not like the time it takes for them to fix a simple product bug in Conga CPQ and expect the Conga Engineering team to fix it. Review collected by and hosted on G2.com.

CPQ provides various useful features like constraint rules, field expression, price matrix, and attribute rules. These features are really helpful for various business use cases. Apart from this, everything is documented in Conga's official documentation, which helps the end user to understand how the CPQ works. CPQ is really a game changer. Review collected by and hosted on G2.com.

We have been observing interruptions in the quoting process. This is due to various reasons, as CPQ is a bit of a complex product. Hence, identifying the exact root cause is quite challenging. In that case, we need to reach out to Conga Support team to resolve the issue, which takes some time, and we lose the deadlines. Review collected by and hosted on G2.com.

Conga CPQ is a great tool and the features it provides are really practical and useful. We love their collaboration request feature, where we can have a single configuration but multiple people can collaborate, and at the end the configuration gets finalized and generated. The way Conga handles this with smoothness is truly amazing. Review collected by and hosted on G2.com.

We don't like Conga's documentation around the features they have. They have good features, but their documentation lacks necessary configuration details with good examples. Review collected by and hosted on G2.com.

I love Conga CPQ for the enterprise way it integrates into various tools and offers certain customization options. I like how it allows for dynamic pricing calculations with custom logic integration. It has helped us manage our quotes effectively and reach out to customers in a dynamic and faster way. Review collected by and hosted on G2.com.

Conga CPQ doesn't help with code creations or modifications when the customer wants changes midterm. It's very difficult to modify an order once a quote is converted to an order. For example, if a user purchases for a year and wants to add extra units midway, Conga forces the creation of a new order for the same customer. It would be great if they could fix this and allow more flexibility with orders. Also, there's a need for improved security on the quotes sent, as we sometimes see URLs with product and pricing information. They should work on security, expiration, and order modification flexibility. Review collected by and hosted on G2.com.

Conga CPQ helps us enhance our quotation process and enhanced our sales cycle with accurate quote generation and seamless order management. The creationg of products in the system and configuring it with wide features makes it very easy to implement CPQ solution for our business needs. It offers easy customizable solutions to meet the complex pricing and product configurations. Review collected by and hosted on G2.com.

It lacks in AI capabilites compared to its competitors like PROS CPQ. But we recently heard the acquisition of PROS by Conga that surely improves this disadvantage in Conga CPQ solution. Review collected by and hosted on G2.com.

What I like most about Conga CPQ is how well it works with Salesforce and how flexible it is for handling complex pricing and product rules. It helps manage bundles, approvals, and discounts in a structured way. The support team is also very helpful and responsive when we need clarification or run into issues. Overall, it makes the quoting process more organized and reliable Review collected by and hosted on G2.com.

The initial setup and configuration can be complex and may require technical knowledge, especially for advanced pricing and rules. Some changes take time to test properly, and the learning curve can be a bit steep for new users. Review collected by and hosted on G2.com.

Conga offers an impressive breadth of products across the quote‑to‑cash ecosystem, and we actively use several of them — including CPQ, CLM, Order Management, and Composer. The integration across modules is cohesive, allowing quoting, contract lifecycle management, and document generation to flow smoothly end‑to‑end. The flexibility within CPQ is especially valuable. Conga also continues to deliver meaningful enhancements with each upgrade, and their customer support team is consistently outstanding. Review collected by and hosted on G2.com.

There are a few areas where Conga CPQ could continue to improve. The product documentation, while helpful, could be more comprehensive and updated more frequently—especially for advanced configuration scenarios. As an admin, a built‑in troubleshooting tool for cart and configuration issues would be extremely valuable and would help reduce investigation time significantly. Additionally, having more out‑of‑the‑box flexibility to add lightweight customizations to the catalog and cart pages would further empower admins and reduce reliance on custom development. Review collected by and hosted on G2.com.

What I appreciate most about Conga CPQ is its capability to manage complex pricing, configuration, and approval logic, all while maintaining seamless integration with Salesforce. It simplifies the entire quote-to-cash workflow, minimizing manual work and reducing the likelihood of errors. Additionally, it empowers business users with flexible, rule-based automation. The robust customization features and scalability make it particularly suitable for enterprise-level quoting requirements. Review collected by and hosted on G2.com.

One aspect I find challenging with Conga CPQ is the complexity that comes with both configuration and ongoing maintenance. Making changes to pricing rules, approval workflows, or integrations typically demands significant technical expertise, which can make updates slower than expected. Additionally, troubleshooting problems can be a lengthy process because the platform offers limited built-in debugging tools. In environments with extensive customizations or large volumes of data, I have also noticed that performance can be affected. Review collected by and hosted on G2.com.

I use Conga CPQ for configuring products and applying complex pricing and discount rules, which results in accurate quote generation. It really helps our sales team build faster quotes and enforces pricing governance and approval workflows. I like its strong support for complex product configurations and pricing rules, which gives our sales team the flexibility they need while maintaining pricing and approvals. I appreciate the integration capabilities with Salesforce and downstream systems, along with the automation on approvals and quote generation, as it helps standardize the quoting experience. Review collected by and hosted on G2.com.

Configuring and maintaining more complex rules takes time. The flexibility comes with a learning curve, especially as configuration grows more complex. Review collected by and hosted on G2.com.