--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25867 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25867 scale: '5' date_modified: '2026-08-06' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,867 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Robust CRM with Extensive Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan S. | Enterprise Account Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales is a very robust tool that has the most capabilities out of all the softwares I've used. It keeps track of everything and allows me to see a long history of each account's activity. Having a CRM like this lets us know how and when we last reached out to prospective clients, providing context on their sentiment towards us during the last contact. I also appreciate its ability to integrate with various software, helping to centralize our understanding of the business, and providing sales intelligence, which makes it a valuable tool. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The user interface is not very pleasing to the eye. It's also very difficult to create reports without formal training. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales keeps all my client and partner data centralized, integrates seamlessly with other tools, and offers useful sales intelligence. It provides a comprehensive history of account activities, helping me maintain continuity and context in client relationships. ### 2. Real-Time AI Coaching and Automation That Turns Salesforce Into an Autonomous Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Alden R. | Client Finance Controller & CSR Council member, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** By grounding AI in your Data Cloud ecosystem, it provides real-time coaching and automation that actually understands your specific customer relationships. Agentforce Sales stands out by transforming Salesforce from a static database into an active autonomous partner. Its AI agents handle the time-consuming "grind"—like qualifying leads and scheduling—so you can focus entirely on closing. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The usage-based pricing can be unpredictable, and the loss of personal touch when delegating sensitive client outreach to autonomous agents remains a significant trust barrier. The main drawbacks of Agentforce Sales are its high complexity and the steep cost of implementation, often requiring expensive specialists to integrate Data Cloud properly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The platform's real-time AI coaching also solves the skill gap problem, providing instant feedback to help you refine pitches on the fly. Ultimately, it benefits you by transforming the CRM from a mere tracking tool into a proactive partner that actively helps you hit your targets. Agentforce Sales addresses the common problem of "seller burnout" by automating the repetitive administrative tasks that typically consume over 70% of a salesperson's day. By utilizing autonomous agents to handle lead qualification and meeting scheduling, it solves the issue of lead leakage, ensuring no prospect is ignored due to human bandwidth constraints. For you, this means a significant shift in focus toward high-value relationship building and strategic closing rather than data entry. ### 3. The power of Agentforce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio Alexandre S. | Salesforce Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The way we can control the sales lifecycle, along with all the automations available in this cloud and more, makes the sales process very easy. The layouts are simple and flexible, so they can adapt to different journeys, and performance is a real key point: fast, straightforward, and reliable. All the information you need is accessible thanks to the different ways to bring data into Agentforce Sales, using API's for integration and Einstein capabilities to support recommendations plus Agentforce capabilities to use AI to coach and support sales teams. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The forecasting functionality needs improvement, and the reports and dashboards need to be rethought. Sometimes the onboarding process doesn’t do enough to clearly present and explain the product’s real capabilities. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Implementing Agentforce AI and connecting it with other clouds is a strong point, because it clearly shows how the ROI can be recovered and returned to us. ### 4. Flexible Sales Hub Enhanced with AI Automation and Smarter Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Kaleem A. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like about Agentforce Sales is how flexible and customizable it becomes once you spend some time with it. We were able to shape the entire sales process around our workflow instead of forcing the team to adapt the tool. Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off. I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data. Overall, it feels less like a CRM and more like a central system for sales operations. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The Ui can feel cluttered at times. There are a lot of options and configurations, which are powerful, but it sometimes makes simple tasks take more steps than expected. Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** One of the main problem Agenforce Sales is solving for us is reducing manual work and guesswork in the sales process. With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving. For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track. ### 5. Highly Customizable, Easy-to-Implement Salesforce Sales Cloud with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud offers strong overall utility and is highly customizable. Right out of the box, it includes enough configuration options for a company to run its sales cycle smoothly, while still leaving room to tailor it further as needs evolve. It’s also straightforward to implement, and when we run into issues in Salesforce, we can quickly open a case; their customer support team responds and helps as soon as possible. As a Salesforce Developer, I use Salesforce daily, and I find it very flexible—especially when it comes to integrating with external tools and products. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I’ve noticed is that the platform comes with a learning curve, especially if you’re new to Salesforce or CRM tools. At first, some of the more advanced features and AI capabilities can feel a bit overwhelming. Customization and initial setup can also take time. For smaller teams in particular, it may come across as somewhat complex or heavy compared with simpler tools. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps address repetitive, time-consuming sales tasks. Rather than manually tracking leads, sending follow-ups, or constantly updating CRM data, I can rely on the AI agents to take care of many of these activities automatically, which makes the overall workflow feel smoother and more manageable. ### 6. AI Agents That Automate Sales Work and Keep CRM Insights Context-Aware **Rating:** 5.0/5.0 stars **Reviewed by:** Rehan A. | Artificial Intelligence Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Agentforce Sales is how it blends a traditional CRM with AI agents that genuinely help sales reps get real work done not just store information. Rather than spending time manually updating records, following up on leads, drafting emails, or putting together meeting notes, Agentforce can automate many of those tasks so reps can focus more on selling and building relationships. I also appreciate that it stays tightly connected to Salesforce data, which makes its recommendations more relevant, useful, and context-aware. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most about Agentforce Sales is that, even though it’s powerful, it can feel overly complex and expensive for smaller businesses. Getting everything set up—automation, feature customization, and making full use of the AI capabilities—often requires skilled admins or developers. On top of that, if your data quality isn’t strong, the AI output and the sales insights you get may not be very reliable. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales addresses common sales challenges such as excessive manual work, scattered customer data, slow follow-ups, and limited visibility into the pipeline. It helps me by automating repetitive tasks, keeping all customer information in one place, improving lead tracking, and providing AI-driven insights so I can make decisions faster and more accurately. Overall, this boosts productivity, supports better customer engagement, and increases my chances of closing deals. ### 7. Great for customization, scalability, integration, automation of complix business models **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Great in customization, scalability, Integration, Mobile Accessibility, reporting, automation, customer management, and recently AI features from Agentforce to Einstien AI chat, and build-in lead management, opportunity tracking and forecasting. Many built in features designed to streamline sales processes but also the ablity to build all kind of compix workflows and validation rules. end users can also customize Sales Cloud to suit their specific needs. It's highly scalable, making it suitable for businesses of all sizes. and integrates with other Salesforce products like Service Cloud, Marketing Cloud, and Community Cloud and extenral systems also if the APIs and integrations are built correctly. Powerful reporting tools that could use a little more but great for a uilt-in feature. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** With wide avaliable Customization options comes Complexity, integration challanges and Overwhelming updates, that can seems hard to build and use. and needs for a didicated 1 o more adminstrators or SF experts. Salesforce Sales Cloud can be expensive, especially for small businesses. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Lead Management, Opportunity Tracking and reporting, Pipeline and Financal forcasting and help with the option to build workflow automation. It helped us streamline our sales processes, improve productivity, drive revenue growth, and great account management and customer experiences. ### 8. Centralised Ticket Tracking and Customer History **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj S. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce has significantly improved how our support team handles customer questions and service requests. The platform makes it easy to track tickets, manage customer interactions, and keep a complete communication history all in one place, which helps us stay organized and respond more consistently. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is the learning curve. As a new user, the interface can feel complex, and some workflows take multiple steps just to complete simple tasks. The customization options are powerful, but they can be hard to use effectively without proper training or reliable technical support. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The platform helps automate routine sales tasks, track follow-ups, and make sure no potential opportunity is missed. Its real-time dashboards and reports provide clearer visibility into sales performance, pipeline health, and overall team productivity. ### 9. Easy-to-Use Sales Hub That Boosts Team Performance and Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We use it to support the following sales tasks: lead management across multiple reps, account management, contact management, opportunity and deal management, and tracking all of our sales metrics, KPIs, and overall results. Overall it helps with improving our performance as a team, across pre-sales to customer success teams and helping with support and client onboarding. It also has great UX and its easy to use and set-up. It also integrates with other tools in our tech stack to manage other areas as one. Plus AI features these days are especially to keep improving productivity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can take a while to get your team set up and using it efficiently, even with all the integrations and AI features. Once you get the hang of it, though, it’s pretty easy to use. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It essentially brings together all the sales work that would normally live across multiple tools and puts it into one place—a single source of truth, if you will. I only have to be in one place and look at a few dashboards to get all the metrics I need. ### 10. Flexible, Customizable CRM with Powerful Reporting and Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar M. | Technical Solutions Delivery Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of the best things about Salesforce is the flexibility and customization it provides. The reporting and dashboard tools are especially useful, and having all customer information centralized in a single platform makes it much easier to manage workflows and stay productive. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Because Salesforce includes so many features and tools, it can feel a little overwhelming for new users at first. Getting familiar with the interface and figuring out what all the available options do can take some time. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce helps address the challenge of managing customer information, communication, and workflows across different teams. By keeping tasks, reports, and customer data in one central place, it’s easier to track interactions, stay aligned with team members, and streamline day-to-day work. As a result, it saves time and boosts overall productivity. ### 11. Powerful and Organized, but Cumbersome and Pricey for Smaller Teams **Rating:** 3.0/5.0 stars **Reviewed by:** April W. | Sr. Manager, Customer Marketing and Project Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales has been incredibly helpful in keeping our records, customer data, and sales activity organized in one central place. One of its biggest strengths is how well it supports large organizations, along with the wide range of integrations available, which makes it easy to connect with the other tools we rely on. That said, for a smaller organization like ours, it can sometimes feel a bit tedious because there are so many features and layers to navigate. Even so, it truly has everything we need, and it has been a very valuable system for keeping our data structured, accessible, and easy to manage across teams. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is that the platform can feel fairly cumbersome to use, especially for a smaller organization. With so many features, fields, and workflows, even simple tasks can sometimes take longer than they should. It’s clearly designed with large enterprises in mind, which can make day-to-day use feel more complex than necessary for leaner teams. Cost is also a major consideration for a smaller organization, particularly when you start adding users, integrations, or advanced features. While the tool is very powerful, the pricing can be hard to justify at times given how much of the overall platform a smaller team realistically ends up using. There’s also a learning curve for new users. Some processes feel less intuitive than they could be, which can slow adoption and create a need for additional internal training. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales has helped us address the challenge of keeping customer and prospect data centralized, accurate, and easy to access across both our Customer Success and Sales teams. Before using it, information could quickly become siloed between teams, which made it harder to track account history, pipeline activity, and ongoing customer relationships. With a single shared source of truth for customer and prospect data, both teams can collaborate more effectively, maintain clearer visibility into account activity, and support smoother handoffs from sales to post-sale support. This has been especially helpful for keeping our records organized, improving follow-up, and giving both teams stronger insight into customer needs and opportunities. Overall, it has supported more data-driven decision-making and helped us maintain stronger relationships throughout the full customer lifecycle. ### 12. Agentforce Sales Streamlines Repetitive Tasks and Keeps Everything in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit K. | Customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is that it genuinely takes a lot of the boring, repetitive work off my plate. Tasks like updating data and keeping track of follow-ups don’t feel like such a headache anymore. I also appreciate having everything in one place, because it makes a real difference day to day. I don’t have to jump between different tools just to see what’s happening with a lead or a deal. The insights are helpful as well, and they give me a clearer idea of what to do next. Overall, it makes the sales process feel much more manageable and a lot less messy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I don’t like as much is that it can feel a bit overwhelming at first. There are a lot of features, so it takes time to understand how everything works, and the setup isn’t always straightforward. It can also get expensive as you add more features or users, which might not suit smaller teams. Another downside is that the interface can feel cluttered at times, so finding what you need isn’t always quick or easy. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** What Agentforce Sales is really solving is the amount of manual, repetitive work in the sales process. Tasks like updating records, tracking leads, following up, and managing data used to take up a lot of time, but now much of that is automated. It also helps keep everything organized in one place and provides a clear view of customer interactions. That makes it easier to understand what’s happening, what’s been done, and what still needs attention. The AI insights are useful as well, especially for deciding on the next step and prioritizing leads. For me, the biggest benefit is the time savings, it lets me focus more on actual selling instead of admin work. Overall, it makes the process smoother and a bit more efficient. ### 13. SalesOps Efficiency on Agentforce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Candi B. | Director, Sales Operations, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales has a lot if built in function and features that you can use based on your needs. Flexible and effective, you can leverage as much or as little as you need for your business. Regular updates and innovations from Salesforce also make it easy to adopt new ways or features to implement and itirate quickly. Whether you are a big enterprise or a small startup, Agentforce Sales can scale and meet your needs. I love the fact that you not only have access to support and documentation but to a large community of users, who like you, that have done what you are trying to create or are trying to solve the same things you are. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is so powerful that it can be overwhelming when first getting to understand what it can do for you. If not careful, you can over-engineer your processes just because you can with a tool like this so be focus and purposeful in your design. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us keep track of our business and customer relationship. From opportunity management, forecasting, servicing our customers and running our business, Agentforce Sales makes it efficient and effective. We can understand and analyze our sales trends, forecasts and potential. Follow up on leads, ensuring we get back to our customers and deliver to them. We can report to various groups in our company that need sales data to make decisions such as Marketing, Engineering and Finance. Agentforce Sales' built in tools allow me to add or remove processes or company initiatives. ### 14. Centralized CRM that improves sales tracking and efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Shihas Y. | Development Engineer, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales (formerly Salesforce Sales Cloud) is how it gives a clear, central view of all customer and sales information in one place. It makes it easy to track leads, manage opportunities, and stay on top of follow-ups, which helps keep the sales process organised and efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel quite complex and overwhelming at times, especially with all the features and customization options. The interface can also take a while to get used to, and setting things up properly often requires a fair bit of training or experience. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the problem of scattered sales data by bringing everything into one central system, so I can easily track leads, opportunities, and customer interactions in one place. This helps me stay organised, follow up on time, and have a clearer view of the sales pipeline, which ultimately improves efficiency and decision-making. ### 15. A Control Tower for Your Revenue Engine—Optimizable, Scalable Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Andres S. | Programmatic Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales feels like a control tower for your entire revenue engine, everything important, nothing hidden. I like that it forces you to think in systems, not just hustle harder. When it’s set up right, it turns sales from guesswork into something you can actually optimize and scale. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel like overkill fast, too many fields, clicks, and setup just to do simple things. I don’t like how it forces rigidity early, before you even know your real sales process. And unless it’s cleaned up constantly, it turns into a bloated mess people avoid using. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the chaos of scattered leads, deals, and follow-ups by putting everything in one place you can actually track. That means you stop dropping opportunities and start seeing where deals are won or lost. The benefit is simple, more control, better decisions, and a pipeline you can actually scale. ### 16. Automation-Driven Sales Efficiency with Superb Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Saket B. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I enjoy how Agentforce Sales allows for efficient tracking of customers through automation. I like that it creates opportunity and contact records automatically when a potential customer is identified, saving us from manual calculations. I appreciate the integration of multiple communication channels like calls, chats, and emails, which helps sales teams collaborate effectively without setting up things separately. I find the feature to use sales email templates with placeholders instead of hard coding customer information very time-saving. The ability to route work based on sales agent knowledge while maintaining efficiency is great. I also like that the work can be routed to different sales agents based on availability and urgency. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think it would be great if we can somehow introduce a functionality to manually create voice call records for testing without needing to set up a contact center. Currently, I was working on a ticket where this feature was required, and I needed to connect with Salesforce help to get it figured. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to automate lead tracking and opportunity creation, saving time and improving efficiency. With features like email templates and channel-based task routing, our team collaborates better across calls, chats, and emails. ### 17. Centralizes Sales Data and Automates the Pipeline with Powerful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Jose P. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Salesforce Sales Cloud is how seamlessly it centralizes all customer and sales information in one place. The platform makes it incredibly easy to track opportunities, manage accounts, and maintain full visibility across the entire sales pipeline. Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making. Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawback of Salesforce Sales Cloud is its complexity. While the platform is powerful, it can feel overwhelming for new users, and the learning curve is noticeably steep. Many basic tasks require navigating through multiple menus or understanding specific configuration settings, which can slow down adoption. Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps solve several key challenges related to visibility, organization, and efficiency in the sales process. It centralizes all customer and opportunity data, which eliminates the need to manage information across multiple tools or spreadsheets. This makes it much easier to track interactions, follow up on leads, and maintain a complete history of each account. The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time. As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes. ### 18. The most complete and flexible tool for managing your sales team, activity and pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales (formerly Salesforce Sales Cloud) includes an extensive feature set for tracking accounts and contact, interactions, sales process, leads, opportunity stages and status, and detailed reporting of each. It is highly customizable to match your business processes, workflows and terminology. The training tools provided via Trailhead make educating our team a breeze and trackable. And the "out-of-the-box" configuration works well for simple implementations. Integrations, automation, and agentic capabilities are second to none. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The feature set is so configurable and customizable that it can be a bit overwhelming. Utilizing certified Salesforce admins, either internally or via a Salesforce partner, is a must if you want to do any significant customization. This isn't really a negative, but a reality of getting the most from your investment in the platform, especially when you seek to utilize automations and agentic capabilities. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales provides us with the tools, reporting and dashboards to monitor and manage our sales team and sales process. Integrations and automation help to streamline enablement and user adoption. The level of detail about each interaction and at each stage in the sales pipeline is visible and easy to track. Integration with Slack allows us to query data directly for insights and updates. ### 19. Agentforce Sales Delivers Excellent Deal Tracking and Powerful Insights **Rating:** 4.5/5.0 stars **Reviewed by:** PRANAV S. | Head - PMO - Managed Detection and Response Group, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales platform ensures excellent tracking of a sales journey right from lead to closure of the deal. It's dashboards, innovative performance insights and restricted access helps us in effectively managing the sales processes within the organisation. The various custom integrations and customer feedback (NPS) helps in improving the use of the platform. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing exactly to dislike about the platform. It would be great if we could have more flexibility with development of new templates and workflows. Support for customisations can be improved. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** This platform helps our organisation with streamlining our sales management process and our revenue operations process. The readily available dashboards help in governance meetings and tracking of potentials. We are also able to integrate third party NPS platforms that help in mapping customer mood and feedback into each account. ### 20. A Single Pane of Glass for Sales: Broad Tools, Clear Status, and Strong Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian K. | Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I’d say the biggest ROI/value is the breadth of tools, plug-ins, and features that help track past and current customers and prospects, along with the ability to communicate status across the organization. This helps maximize performance and minimize unnecessary memos and meetings. The UI allows us to navigate seamlessly across tools and offerings in a single pane of glass. Add in the Intelligence and you've got a great tool to help run a sales organization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don’t see any immediate fixes needed or anything that requires attention right now. The tool is great as is and you can get support ./ training to maximize ROI **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** This helps solve the communication gap. Our team is spread out, and the go-to has usually been meetings and memos. When the data is clean, we’re able to find the answers ourselves. ### 21. Agentforce Sales: Transforming CRM into an AI Sales Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas S. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. Deep, real-time sales intelligence: Agentforce pulls insights from CRM data, calls, web signals, and third-party sources to give rich prospect intelligence. 2. Personalized outreach at scale: It can generate tailored, brand-consistent emails and messages for each prospect automatically. 3.End-to-end sales cycle automation: From prospecting → engagement → pipeline → closing, it supports the entire sales lifecycle in one place. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. One of the most complaints is pricing: Licensing + add-ons + AI features all stack up and advanced capabilities often cost extra. 2. Salesforce is famous for customization—but: It often requires technical expertise, workflows and automations can get complicated and poor setup can actually hurt productivity. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** More time selling, less time typing Higher productivity per rep Less burnout from admin work Faster response = higher conversion rates No missed opportunities outside business hours ### 22. Powerful CRM for managing sales pipelines and customer relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Moayad Y. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** what I like most about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It makes it much easier to track leads, manage opportunities, and monitor the entire sales pipeline without losing important information. The reporting and dashboard features are especially useful because they provide clear insights into sales performance and help the team make better decisions. I also appreciate the level of customization the platform offers. It allows businesses to tailor workflows, fields, and automation based on their specific sales process, which helps improve efficiency and collaboration across the team. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Salesforce Sales Cloud is that it can feel complex for new users. The platform has many features and customization options, which is great, but it can take time to learn and configure everything properly. New team members sometimes need training before they feel comfortable using it. Another downside is that some advanced features and integrations can be expensive, especially for smaller teams or startups. However, once everything is set up correctly, the platform becomes very powerful and useful for managing the sales process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps solve the problem of managing sales data across multiple tools and spreadsheets. Before using a CRM, it was difficult to keep track of leads, customer interactions, and the status of deals. Sales Cloud brings everything into one centralized platform, making it much easier to organize contacts, monitor opportunities, and follow the progress of the sales pipeline. It also improves visibility for the entire team. Managers can quickly see performance metrics through dashboards and reports, which helps with forecasting and decision-making. For the sales team, task reminders and automation reduce manual work and ensure that follow-ups with prospects are not missed. Overall, it helps streamline the sales process, improve collaboration, and save time. ### 23. Powerful Yet Pricey Solution for Sales Management **Rating:** 4.0/5.0 stars **Reviewed by:** Stergios T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how extensible the platform is with options like the REST API, Flow, and Apex to model almost any sales process without starting from scratch. I appreciate that Agentforce is the first AI add-on we've used that grounds responses on the customer's actual pipeline data instead of generic boilerplate, making follow-up drafts genuinely usable for the reps. The REST API allowed us to integrate Agentforce Sales cleanly with the client's existing data warehouse and marketing site, enabling leads to flow in automatically without manual input. Flow is beneficial as it lets non-engineers update routing rules and approval steps themselves. Apex is useful for transactional logic. The AI add-on effectively pulls real account and activity context into drafts, so reps only need to edit a nearly complete draft. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Pricing is definitely the biggest pain. Better governance around the data the agents can access by default could maybe save lots of setup work on each new project. Mixed initial setup – a real production setup took meaningful engineering time. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I find Agentforce Sales unifies our sales pipeline, replacing scattered spreadsheets. The extensible platform lets us model processes easily. The AI add-on uses real data, streamlining follow-ups. REST API automates lead intake, and Flow allows non-engineers to update rules, while Apex manages transaction logic efficiently. ### 24. Atlas Reasoning Engine Makes Agentforce Sales Feel Like a Powerful Leap Forward **Rating:** 4.0/5.0 stars **Reviewed by:** Maria B. | CRM Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I’ve spent a lot of time working within the ecosystem, and stepping into the Agentforce Sales era feels like a major pivot. The new “Atlas” reasoning engine is probably the most impressive piece, because it can actually work with unstructured data and draft outreach that doesn’t read like it was written by a robot. It’s a huge relief to have tools that can research a lead or summarize a thread without me having to build a dozen different flows just to make it happen. That said, the platform is definitely getting more crowded. Between the constant rebranding and the added layers of AI architecture, it feels like there’s simply more to manage to keep everything running smoothly. The new credit-based pricing also adds another layer of stress, since you really have to watch how many “actions” your agents are taking so costs don’t spiral. It’s clearly a powerhouse for scaling, but you have to stay on your toes to keep up and master the new learning curve. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest headache for me is how “Frankenstein” the platform is starting to feel. Between the constant rebranding and the layers of new AI architecture being bolted onto legacy features, there’s a lot of unnecessary noise to sift through just to get basic work done. It’s becoming increasingly complex to manage overall, and the learning curve to stay on top of every new update is getting pretty steep. I’m also finding the new consumption-based pricing really frustrating. Instead of simply managing seats, I now have to think about the cost of every “agent action,” which makes it much harder to forecast a monthly budget with any confidence. Even though the automation is powerful, the combination of limited pricing transparency and the platform’s sheer technical weight can make it feel like expensive overkill for projects that used to be much more straightforward. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The main issue this solves for me is moving away from rigid, manual automation. Rather than building complex flows for every small task, the autonomous agents can handle things like lead research and personalized outreach in a much more natural way. It saves me a huge amount of time on the admin side because the system can actually reason through the data instead of simply following a basic script. The biggest benefit is that it feels like a force multiplier. It clears out the busywork so I can focus on higher-level strategy and on providing real value to stakeholders. Having everything integrated in one place also helps me keep context across what’s happening in other departments, which makes scaling operations a lot smoother. ### 25. Amazing Platform with Powerful Automation and Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s an amazing platform that helps bring everything into one place, without making the workflow feel complicated. Most importantly, I like its automation features, which save a lot of manual effort—especially when managing multiple leads, follow-ups, and customer interactions. I also appreciate the customization options, because the team can adapt it to their own sales process instead of changing the way they work just to fit the software. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For users who aren’t familiar with Salesforce products, it can feel a bit overwhelming at first. It offers a lot of features and customization options, so there’s definitely a learning curve before you get comfortable with it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It has basically resolved the problem of manual work in the sales process. Earlier, the sales team was spending a lot of time updating CRM records, preparing meeting notes, tracking follow-ups, and managing spreadsheets instead of actually selling. But once we started using Agentforce, it automated those repetitive tasks, which helps save time and keeps the data more accurate. ### 26. A Digital Sales Teammate That Cuts Daily Workload **Rating:** 5.0/5.0 stars **Reviewed by:** Chirodip L. | AI Engineer II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Agentforce Sales is that it genuinely reduces the day-to-day sales workload, rather than simply offering assistance. It takes care of repetitive tasks such as follow-ups and routine updates, and since it’s tightly integrated with CRM data, the insights it provides feel relevant and easy to act on. Overall, it comes across more like a digital sales teammate than just another tool in the stack. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside of Agentforce Sales is that it can feel overly dependent on data quality—if your CRM data isn’t clean or well-structured, the outputs and automation lose effectiveness. It can also be complex to set up and customize, especially for teams without strong Salesforce expertise. Lastly, there’s a bit of a black-box effect with AI-driven actions, which can make it harder to fully trust or control certain decisions. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It saves a ton of time. I don’t have to jump between tools or manually log everything—it’s all centralized and automated. I get a clear view of the pipeline, better insights on what to focus on, and can spend more time actually selling instead of doing admin work. ### 27. Improved Lead Management, Boosted ROI **Rating:** 5.0/5.0 stars **Reviewed by:** shayan k. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud helps me organize and prioritize leads effectively, so I don’t miss important opportunities. It has also significantly improved my ROI and gives me real peace of mind when it comes to managing leads. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I found the initial setup of Salesforce Sales Cloud pretty difficult. I ended up having to hire a Salesforce admin to handle automations, page layouts, and the opportunity and lead processes. For me, that really highlights the steep learning curve and how complex the configuration can be for new users who don’t have specialized knowledge. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to stay focused on the most important leads, which has significantly increased my ROI and removed the stress of managing leads. ### 28. Agentforce Sales Keeps Leads Organized with Game-Changing Pipeline Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly? The fact that it actually remembers everything so I don't have to! The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer. The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break. And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly? The fact that it actually remembers everything so I don't have to! The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling. Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly. The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break. And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows. Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Honestly, it's solving the one problem every sales team secretly struggles with — organized chaos. Before this, our process was basically vibes and sticky notes. Spreadsheets everywhere, follow-ups forgotten, deals falling through the cracks because nobody updated anything. Classic sales team stuff. Here's what actually changed for us: No more 'wait, where's that lead?' — Everything lives in one place now. The whole team is finally on the same page without endless 'any updates?' emails. AI doing the heavy thinking — It tells you which deals are worth chasing and which are going cold. We stopped guessing and started actually prioritizing the right opportunities. Integrations saving hours weekly — Because it connects with every tool we use, there's zero manual data entry. Information flows automatically, which means the team spends time selling, not copy-pasting. Forecasting that actually makes sense — We went from gut-feeling numbers to real data-backed forecasts. Management started planning instead of guessing. Big difference. ROI is real once you're past onboarding — Yes the setup takes effort and the pricing stings a little, but once the automations are running? The time saved on admin work alone justifies the cost. Basically it turned our team from 'we're trying our best' to 'we actually know what we're doing' — and that feeling alone? Worth it. ### 29. Powerful AI Automation and Customization with Clear Sales Pipeline Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** krishna y. | Marketing Platform Automation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is its powerful AI-driven automation, strong customization options, and clear, end-to-end visibility into the sales pipeline. It enables sales teams to manage leads, opportunities, forecasting, and customer interactions more efficiently, while cutting down on manual work through intelligent automation and real-time insights. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce Sales is that it can feel complex and overwhelming for new users because of its broad range of features and customization options. The platform also comes with a steep learning curve, and implementation or more advanced customization often requires technical expertise. On top of that, licensing, add-ons, and support costs can add up quickly and become expensive for smaller teams or organizations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps address problems such as manual sales processes, scattered customer data, and inefficient lead tracking. It brings key information into one place, automates workflows, and offers AI-driven insights to support the sales team. As a result, it improves productivity, strengthens collaboration, and speeds up decision-making. Overall, it helps deliver better customer engagement while reducing manual effort throughout the sales and customer management process. ### 30. Streamlined Our Sales with All-in-One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Esha G. | Salesforce Practice - Realtionship Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales helps with customer 360 and actually performs actions for our customers instead of just answering questions. I appreciate the ability to manage campaigns to closed opportunities and future relationships with clients. It's great that everything we need can be done in one place, as we were struggling with multiple platforms before. I also find it helpful that it doesn't just capture and do prompts but also understands 'do not do' instructions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Creating an agent with voice- i want i should speak everything in any language be it hindi english or french and my agent would be 100% ready **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales allows us to manage everything in one place, provides customer 360 insights, and performs actions for customers, streamlining our workflow. ### 31. Great for visual people **Rating:** 5.0/5.0 stars **Reviewed by:** Rochella F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love being able to see my data on the map. It puts everything into perspective visually and makes the information much easier to understand at a glance. I also really like being able to create boundaries so I can see what’s within a certain mile radius of where I’m going to be. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn't anything I dislike. It's a great tool, user friendly and the trailhead Salesforce provides help you navigate if you're s new or experienced user. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps our sales team plan their travel more efficiently. They can select the customer they’re going to visit and then plan accordingly based on who else is nearby, including both existing customers and potential customers. It also makes it easy for them to log a call directly from the map, which keeps everything in one place. ### 32. Sales Cloud Delivers a 360° View and Streamlined Sales Cycle Management **Rating:** 4.0/5.0 stars **Reviewed by:** Sonali T. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud provides a way to manage my entire sales cycle while giving me a 360-degree view. I also have access to the standard automations available, which helps keep things organized. On top of that, I can integrate email and marketing tools to support my workflow. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The licensing cost can be high, and user training is required. If the number of users is high, the admin work and setup also need to be done properly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Previously, people were using multiple data streams like Excel and emails. With this, you can integrate everything and get a complete view in one place. It avoids a lot of manual work related to lead generation and follow-ups. It’s also helpful for pipeline forecasting. ### 33. Powerful CRM Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Raam K. | Senior Marketing Ops Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is its ability to centralize all customer and pipeline data in one structured, reliable system. It gives complete visibility into accounts, opportunities, activities, and forecasting, which makes sales tracking much more transparent and organized. The customization capabilities are particularly valuable. We can tailor fields, workflows, reports, and dashboards based on our specific sales process, which helps maintain data discipline and consistency across the team. It also improves collaboration between marketing and sales by ensuring clean handoffs, proper lead tracking, and clear ownership. Overall, it drives accountability, improves forecasting accuracy, and supports better decision-making. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud is extremely powerful, the platform can feel complex, especially for new users. Without proper training and governance, data entry can become inconsistent, which impacts reporting accuracy. Customization, while a strength, can also become overwhelming. Over-customization sometimes leads to cluttered layouts and fields that are not actively used, affecting usability. Additionally, reporting can require advanced configuration to get exactly what you need, and performance can occasionally slow down when handling large volumes of data. Overall, these challenges are manageable with strong internal processes, but improvements in user simplicity and streamlined reporting would enhance the experience further. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered customer data and lack of pipeline visibility. It centralizes all account, contact, opportunity, and activity information into one structured system, eliminating reliance on spreadsheets or disconnected tools. It also solves forecasting and accountability challenges. With clear opportunity stages, ownership tracking, and real-time dashboards, leadership can accurately monitor pipeline health and revenue projections. For us, this means better sales discipline, improved data accuracy, stronger alignment between marketing and sales, and more predictable revenue outcomes. It has significantly improved transparency, reporting efficiency, and overall operational control. ### 34. Streamlined Sales with Quick Quote Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Nandan M. | Salesforce Business Analyst – Commercial Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how smooth the integrations and the whole process are in Salesforce Sales Cloud. The recent feature of Agentforce for auto quote creation is crazy, reducing the quote creation process from 72 clicks taking 3-4 minutes to just 5-10 seconds, which greatly boosts productivity. Our integration with SAP for invoices works really well. The initial setup of Salesforce Sales Cloud was convenient, and we've received very positive feedback from users. I appreciate how sophisticated the platform is, especially after acquiring multiple companies—it makes data migration much easier. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While on call and converting a lead at the same time, the call gets dropped. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud streamlined our sales process, improved integration with SAP for invoices, and made quote creation faster, boosting productivity. It resolved issues with our old platform like lag and manual tasks, with much smoother sales forecasting. ### 35. Seamless Communication, But Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Nina M. | WLA Account manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is very easy to work with and offers a lot of different aspects. I use it for sending information, keeping some of our CRM information, and using it for communication throughout our team. It helps solve issues with space and getting files and information on accounts to other individuals on my team, and it works seamlessly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There have been additions through the American Red Cross on adding certain things and that's taken a while. There have been times where it was unable to utilize it because of the employer not having these things available. And then once certain additions were made, then it was much easier to use. We encountered a lot of challenges as we were trying to learn the system. It did take about a month or a month and a half to really get to utilize it properly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I find Agentforce Sales helps with space issues and sharing account info with my team seamlessly. It's easy to use for sending information, storing CRM data, and communication. ### 36. Powerful Integrations, Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Vipul Y. | Software Engineer Intern, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the powerful API and integration capabilities of Agentforce Sales, which allow me to create smooth data connections between Salesforce and our internal systems. The API is dependable, well-versioned, and comes with great developer documentation that reduces our integration development time significantly. It's highly customizable, letting us tailor the CRM to accurately fit our unique sales process. I also appreciate the nice dashboards and reporting functions, which make accessing data easy without needing engineering approval. The enterprise-grade security ensures that we handle sensitive customer data securely, with features like a detailed permission model, IP restrictions, and thorough audit logs, providing compliance and peace of mind. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's a bit expensive and hard to set up. The pricing is probably the biggest pain point because it's complex and expensive. There's a steep learning curve as Salesforce is powerful, but with significant complexity. The Lightning UI can feel sluggish at times, especially with a complex layout or large datasets. The flexibility, while great, leads to over-complicated configuration, with overlapping features like Flows, Process Builder, Apex Triggers, and Workflow Rules. Also, unless you're on a premium support tier, getting timely help can be slow and frustrating. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves lack of pipeline visibility, manual follow-up tracking, and integration issues. It also supports scaling sales operations. ### 37. Integrated Features, Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** DEEPTI B. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales (formerly Salesforce Sales Cloud) has all the features integrated into it, like chats, emails, and calls. It allows me to manage my notes, see user details, and log all my activities in one place, which means I don't have to navigate between different tools. When I get a chat, a case is automatically created, making it convenient to complete my work efficiently in the same place. The initial setup was very easy, and I've been using it for around 4 years now. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes call logs don't get added or get attached to the incorrect case. Also, when I attach a service article while adding a comment, the system refreshes, causing my comment data to be lost, and I have to type it all over again. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales integrates chats, emails, calls, and notes, allowing me to manage user tickets without navigating through multiple tools, saving time as all my activities and user details are logged automatically. ### 38. Powerful CRM with Usability Challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Akshay Pratap Singh C. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales is easy to access and industry agnostic, allowing me to utilize it anywhere, irrespective of the use-case and industry, similar to an ERP but in a more enhanced version. I work on 2-3 different industries, each with different sales cycles, attributes, KPIs, KRAs, and revenue metrics, and I can manage all of them from the same platform. It's great that everything from the sales cycle to onboarding can be tracked from a single page. Automating tasks and follow-ups, and sending emails and WhatsApp messages directly from the platform is very helpful. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Well to be honest the UI can be improved significantly and also the platform is hardcoded so every customization or changes in the module needs to be done by their partners that are onboarded by their team itself not like other CRMs where it's a Drag & Drop kind of model where the users can do it themselves. It wasn't that easy and it took a lot of time and efforts initially to be honest but once setup, it was easy to use. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to understand opportunities, automate tasks, and manage sales cycles efficiently, even across different industries and use-cases. ### 39. Revolutionizes Sales with AI, But Setup Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Rajiv K. | Product Owner - Technology Strategy and AI Integration, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love that now AI is built into the workflow. It helps reduce manual work and keeps deals moving with smart next actions. I also value the single, real-time view of pipeline and forecasting, as it improves control and helps in getting accurate forecasting. The AI in the workflow reduces decision lag by telling us what to do next, flagging risky deals, and automatically updating records. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The AI still needs tuning. Customization, reporting, and integrations take a lot of effort and resources to set up and maintain. AI tuning depends on data quality, and if CRM data is inconsistent, lead scoring and NBA become noisy. Customization is complex and needs a lot of workflows and permissions. Reporting needs careful data modeling. The initial setup is not plug and play; it requires planning, data alignment, and cleanup, and took us around 4-5 months to complete. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage the entire sales lifecycle, reducing manual work, improving lead prioritization, and ensuring accurate forecasting with real-time pipeline visibility. ### 40. Agentforce Sales: AI-Powered CRM That Saves Time and Boosts Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Manohar D. | SEO Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how Agentforce Sales combines AI with CRM to actually save time and boost productivity. It automates repetitive tasks, gives smart insights on leads, and helps personalize outreach, so sales teams can focus more on closing deals instead of admin work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike is that it can feel complex and expensive. The learning curve is quite steep for new users, and setup or customization often requires technical expertise. Also, costs can add up quickly with licenses and add-ons, and the interface can sometimes feel cluttered or overwhelming. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is mainly solving manual, time-consuming sales work and lack of real-time insights. It automates tasks like data entry, follow-ups, and lead engagement, while using AI to analyze data and suggest next steps. This helps me save time, work more efficiently, and focus more on closing deals instead of admin work. ### 41. Streamlined Sales Management with Powerful Features **Rating:** 5.0/5.0 stars **Reviewed by:** saikumar . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like how Agentforce Sales keeps everything organized in one place, making it easy to track leads and follow up on opportunities without any confusion. The automation features are a huge time-saver for repetitive tasks, and I find the reporting incredibly useful because it provides clear insights into performance, which supports better decision-making. It definitely makes my work more structured and efficient. Additionally, switching to Agentforce Sales has helped us centralize our sales data, improve pipeline visibility, and automate many manual tasks, making our workflow much more structured and scalable. I also appreciate that despite the company size being in the mid-range, with around 200–500 employees, it scales nicely as our needs increase without any major issues. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing that could be improved is the initial learning curve—it can feel a bit overwhelming at first with so many features and configurations. Sometimes the interface also feels a little cluttered, especially when trying to find specific details quickly. Customization is powerful, but setting it up can take time and may require technical support. Additionally, reporting can be slightly complex for beginners. With a more intuitive UI and simpler setup for reports, it would be even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage leads and track opportunities, keeping customer interactions in one place. It helps me stay organized, saves time, improves collaboration, and provides insights through reports, making decision-making easier. It centralizes data, reducing manual work and enhancing productivity. ### 42. Streamlined Sales Process with Minor Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Agentforce Sales easy to use with a very simple and clean interface where all options are visible on the screen. I haven't faced many challenges finding anything in the app. The AI feature automates repetitive tasks, which helps to close deals faster by allowing me to focus more on selling and less on manual work. The automation handles tasks like data entry, follow-ups, and lead scoring, which saves time and helps me make better decisions. The initial setup was very easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the AI suggestions aren’t perfectly accurate, and the system can feel complex to set up and customize. Also, it can be expensive for smaller teams. The complexity mainly comes from setting up workflows, automation rules, and custom fields—there are many options, and it often requires technical knowledge or admin support. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales automates repetitive tasks and helps close deals faster, allowing me to focus on selling and making better decisions by handling data entry, follow-ups, and lead scoring. ### 43. Powerful and highly customizable CRM, but takes some time to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Aldrin P. | Matrix Sales Advisor , Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** ​I really like how customizable the dashboards and reporting tools are. It makes tracking our client interactions and managing the overall pipeline incredibly straightforward. Being able to see exactly where things are bottlenecking in real-time is a huge plus for keeping everything organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve is definitely on the steeper side, especially for newer team members. Because it's so feature-rich, the interface can feel pretty cluttered and overwhelming if you don't take the time to properly customize your views right from the start **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's mainly helping us centralize all of our customer data and track the entire lifecycle of an account in one spot. Before, information felt scattered across different platforms, but having a single source of truth saves a ton of time when pulling up account histories and keeps everyone aligned. ### 44. 24/7 AI Engagement, But Needs Simpler Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Erin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales to engage website visitors with AI powered sales conversations 24 hours. It helps reduce slow response time by providing instant customer engagement 24/7. I get faster lead conversion because leads are qualified in real time. The initial setup was fast. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I'd like Agentforce Sales to reduce its dependency on high-quality data. Poor CRM data can still affect the AI output quality. I'd also like better integration simplicity, especially with non-Salesforce tools, and less dependency on complex middleware. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use it to engage website visitors with AI powered sales conversations 24/7. It reduces slow response time by providing instant customer engagement around the clock, and gives me faster lead conversion because leads are qualified in real time. ### 45. Seamless Sales-to-Accounting Integration with Powerful AI Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanth Sai A. | Data engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** For our finance team, the standout feature is the seamless integration between sales activity and our accounting workflows. The AI-driven insights in Agentforce have significantly improved our revenue forecasting accuracy. It has made month-end reconciliation much faster because I can see a clear audit trail of every deal. I also really value the customizable permission sets, which let us give the sales team the data they need without exposing sensitive financial backend info. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI / UX can be a bit overwhelming for new users because there are so many features and sub-menus to navigate; it definitely requires a learning curve. I’ve also noticed that performance can dip slightly when we are running very large, complex financial reports or data exports, which can be a bit frustrating during busy month-end periods. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce, we struggled with fragmented data and manual revenue tracking, which led to inconsistencies during audits. Now, the platform acts as a single source of truth for both sales and finance. The Pricing / ROI is justified by the significant time saved we’ve reduced our manual data entry by roughly 20% thanks to the automated workflows. While the initial Support / Onboarding required a dedicated time commitment to map our accounts correctly, the long-term benefit has been a much more accurate and predictable financial pipeline ### 46. Intuitive Sales Management Tool with Seamless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela L. | Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I used Agentforce Sales in a commercial role to manage all sales-related information. It helped me organize customer data, interactions, and track opportunities, ensuring no important detail or activity was missed. I like that it's very easy to use and intuitive. The interface feels straightforward, making navigation through customer information, opportunities, and tasks simple and efficient. It doesn't take long to get comfortable with the platform, which is great when you need to move fast in a sales role. The setup was easy, with training sessions and support provided, making onboarding smooth. Everything was centralized, allowing my team to access key details during meetings or calls without searching through different tools. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage sales information, track opportunities, and unify team data. It helps me stay organized and ensures no detail is missed. I can access key details easily, which streamlines meetings and calls, making the process efficient. ### 47. Robust Features Yet Challenging Setup **Rating:** 2.5/5.0 stars **Reviewed by:** Anjulie L. | Alumni Council Member, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that all the information I need is on the customer record and in one place. The automation features are great, especially for moving deal stages and sending templated emails. The reporting features and dashboards are really important to me. It helps me stay organized, manage follow-ups, and set tasks and reminders efficiently, especially for complex sales cycles. Automation for deal stages, along with automated follow-ups and emails based on triggers, is very helpful. From a team management perspective, it's valuable in keeping track of how many sales calls my team makes, ensuring they're hitting their targets, and identifying gaps where management is needed. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Agentforce Sales a bit clunky in terms of setting up workflows on your own. It's very much a developer code-based platform versus an intuitive self-designed platform, requiring a lot of initial help from setup and onboarding. The initial setup was definitely time-consuming and laborious, requiring a lot of help from an external agency and a huge investment of time to set up all of the structure and understand the logic. It’s also very expensive compared to other platforms. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to track my sales team and manage my deals through a pipeline. It helps me stay organized with customer records, automation for deal stages, templated emails, and reporting, making it easier to follow up on complex sales cycles and manage team performance. ### 48. Keeps Everything Organized in One Place with Powerful Tools, Helpful Support, and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Bella W. | Maintenance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I enjoy how easy it makes to keep everything in order and in one place. I appreciate all of the different tools that are available for use. We use this a lot at my company and it allows each of us to work much more smoothly. The customer service / support is very helpful as well when I run into a user issue. The AI feature also is incredibly helpful. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how it shows me how my performance is but it was a little challening for me to get integrated with initially. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It makes it much easier to know what I need to be targeting and what my ROI looks like on a daily basis. ### 49. Powerful CRM with strong automation **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush M. | senior software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how flexible and customizable it is. It allows us to tailor workflows to fit our sales process, which makes tracking leads and opportunities much easier and more consistent. The reporting and dashboards are also very useful, giving us a clear view of the pipeline and our team’s performance at a glance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I don’t like about Agentforce Sales is that it can feel pretty complex, especially for new users. The learning curve is steep, and setting up workflows or customizations often takes technical know-how or help from an admin. Pricing can also be on the higher side, which isn’t always a great fit for smaller teams. At times, the interface feels a bit heavy, and performance can slow down when you’re working with large amounts of data. Overall, it’s a powerful tool, but I wish it were more user-friendly and easier to set up. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps us keep all customer data and deals in one place, so nothing slips through the cracks. Tracking leads and managing follow-ups is much easier now. The automation saves time on repetitive tasks, and the dashboards provide a clear view of performance. Overall, it makes our sales process more organized, streamlined, and efficient. Customization based on needs is easy ans maintenable. ### 50. Reliable CRM that improves sales visibility and productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Kunj S. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Salesforce Sales Cloud, we struggled with fragmented customer data, manual tracking of leads and opportunities, and limited visibility into our sales pipeline. Reporting was time-consuming and often inaccurate, which made forecasting and day-to-day decision-making difficult. After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A54%3A05+-0500&secure%5Bsession_id%5D=41288c72-f1cd-4a67-acf4-8f905e344335&secure%5Btoken%5D=33319da6f0642d4b6c399511edfb0e7ee74a00358df63e37063df6f945bb80b3&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - 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[Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - 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[SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2026-08-04/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,295 reviews)