What do you dislike about Salesforce Sales Cloud?
We’ve been using Salesforce since 2020, and I can honestly say it’s been one of the most frustrating and disappointing experiences we've had with any vendor.
From the beginning, we were upsold on a variety of products—most of which are so difficult to implement or maintain that they’re practically unusable without hiring third-party implementation partners (which, by the way, are extremely expensive and rarely productive). The platform is incredibly complex and not remotely user-friendly for small to midsize teams without dedicated technical staff.
Instead of helping us optimize what we already pay for, Salesforce has constantly pushed us to buy more. Anytime we’ve tried to make changes to our contract to better align with our actual business needs, we’re met with resistance or told it’s “too late.” They’ve also blindsided us with overage charges—on file storage, contact counts, and other usage metrics we were never clearly warned about.
Their account management is beyond disappointing. There is no real support, no advocacy, and absolutely no empathy. It’s a black hole of bureaucracy where no one seems empowered to do anything other than forward your issues to someone else—who also can’t help.
Salesforce is a massive company, and it shows. All they seem to care about is revenue. Not value. Not customer success. Certainly not relationships. Just how much more they can get from your account.
We’re counting down the days until our contract is up, and I would strongly advise any business—especially smaller or leaner teams—to think twice (or three times) before locking into a long-term agreement with Salesforce. It’s been a costly and demoralizing mistake. Review collected by and hosted on G2.com.
