Responsive, formerly RFPIO Reviews & Product Details

The Q&A pair structure is extremely intuitive and makes it easy to organize and reuse content across proposals. The search functionality is especially strong - it’s fast, accurate, and significantly more efficient than traditional tools like SharePoint when trying to locate specific answers or past write-ups. Overall, it streamlines content discovery and helps teams respond more quickly and consistently. When we implemented the tool, we nearly doubled the number of RFI responses our team could handle. Review collected by and hosted on G2.com.

There can be a bit of a learning curve upfront (especially for personnel who don't use the tool on a daily basis) when setting up and organizing content to get the most value out of the platform. That said, their support team is world class and is very "responsive" and helpful - they do a great job of quickly addressing questions and helping you optimize how you use the tool. Review collected by and hosted on G2.com.

Responsive is an excellent platform for managing the RFP process with speed and ease. Its user-friendly interface, automation, and collaboration tools save time and improve accuracy, while the content library keeps proposals consistent. The platform is easy to implement, and customer support is always quick, helpful, and reliable. I use it regularly and highly recommend it. Review collected by and hosted on G2.com.

New users may take some time to get used to all the features, and the content library search is not always accurate or easy to use. Review collected by and hosted on G2.com.

I rely heavily on the content library it’s really helpful to have a centralized source of approved answers that I can quickly pull from and reuse, which keeps our responses consistent and saves a lot of time.

I also like how easy it is to collaborate. I can assign questions to different SMEs across legal, security, product, etc. Review collected by and hosted on G2.com.

Can get a bit hard to manage as it grows. At LRN, we have a lot of content across different solutions, and sometimes it takes extra time to find the most relevant or up-to-date answer, especially when multiple versions exist. Review collected by and hosted on G2.com.

I use Responsive primarily as our content library repository. Adding new content feels straightforward and low effort, which encourages frequent updates. The interface supports fast retrieval of information using keywords, tags, and projects, which improves day to day efficiency.

The Smart Search feature stands out. Search results return relevant and contextual answers quickly, which suggests strong AI driven understanding of intent and content relationships. This reduces time spent manually browsing the library.

Responsive also includes the Ask feature, which supports AI assisted drafting. Ask generates responses grounded in our existing knowledge base, which accelerates first drafts and improves consistency across answers.

For complex RFPs, Responsive supports full project organization and management. You assign questions and tasks easily, track progress, and reuse prior answers through automatic question matching and prepopulation. This structure helps manage large RFPs with multiple contributors and tight deadlines. Review collected by and hosted on G2.com.

Responsive licenses work on a named user basis. Anyone who logs in to review answers, comment, edit, or approve content requires a paid seat. There is no free reviewer only access. This often increases license count for teams with legal, security, or executive reviewers who participate occasionally in RFP reviews. Review collected by and hosted on G2.com.

I love that I can start with a preformatted template and use drop-down menus to fill in the information I need. Responsive streamlines the entire proposal process. It saves me time with creating my proposals and has a professional looking format that appeals to my clients. The setup was straightforward after a few online training sessions from our marketing department. I also appreciate the flexibility it offers, as I was trained to use Responsive for one of my departments and brought on another department so that I can use it for both. Review collected by and hosted on G2.com.

I do sometimes have a hard time creating my templates especially when I need to use the [] to auto-populate items. Just making it more user-friendly... easier to manipulate. I typically cut and paste the information there from prior proposals to make sure the formatting is correct. Review collected by and hosted on G2.com.

As a manager overseeing our security questionnaire process, the collaboration and workflow features have been the biggest win. Assigning sections to subject matter experts, tracking progress, and managing approvals all happen in one place — no more chasing people down over email. The workflow automation also makes it easy to run multiple projects simultaneously without things falling through the cracks. Review collected by and hosted on G2.com.

The biggest frustration is that the UI can feel clunky in certain areas — some workflows require more clicks than they should, and a few parts of the interface feel like they haven't kept pace with the rest of the platform. It's not a dealbreaker, but there's a noticeable difference between the more polished sections and the ones that feel a bit dated. Smoother navigation and a more consistent experience throughout would go a long way. Review collected by and hosted on G2.com.

I like the AI Draft tool in Responsive, formerly RFPIO, because it helps us pull content easily and in a way that works for our members. When working on RFPs, the tool can generate responses when we don't have clear-cut answers, and it provides a trace score on how well the response fits the question. Review collected by and hosted on G2.com.

I'm still fairly new to my role and still learning, but I think the content could be organized or stored in a different way that is more effective when trying to find specific responses. I would have different ways of being able to filter or see content, or when it looks for keywords in a question it is more accurate in finding records of the question itself, not just the keywords. Review collected by and hosted on G2.com.

The new UI (compared to when I started) is definitely cleaner and looks modern. There are a few AI features like the Smart Search, which really works well if your data (your responses to questions) are good. I also like the feature to rephrase my manual answer. Review collected by and hosted on G2.com.

It's tricky since I'm used to the UI now so much. I think the biggest improvement could be achieved in the import of RFP questionnaires. I know, they are all different and therefore it's not easy, but maybe some kind of a 'Have you missed this?', 'How about using that?' kind of control would be helpful. Review collected by and hosted on G2.com.

Responsive has a breadth of functionality that enables our team to manage a large database of content across business functions. Before Responsive, our content management space was all over the place and Responsive really enabled us to streamline content operations. Review collected by and hosted on G2.com.

We host narrative content in the tools, hence Microsoft Word compatibility would be great. Additionally, dashboarding capabilities to report content achievements to leadership directly in the tool would be great. There are mechanisms but they're not robust. Review collected by and hosted on G2.com.

I really love how quick and easy the import facilities are for mapping out questions and answers, which used to take a long time before. Another thing I really love are the agents. I love the compliance matrix that I can run within seconds, saving hours of calling for tedious, long, intense documentation. Now, I can hear through responses more easily and focus my time on projects that add more value. We integrate with SharePoint at present, and I love the facility to search through not only our content library but also previous folders. It's been great to use content from other regions. Review collected by and hosted on G2.com.

I think the translation could still be improved. The English language translation is probably one of my key points that I would love to improve. Review collected by and hosted on G2.com.