Responsive, formerly RFPIO Reviews & Product Details

I am a long-term and early adopter of Responsive's strategic response management software. What I like best is how much easier it is for us to manage our reliable content, answer complex RFPs, and regularly reuse that content so it doesn't get lost. I use it almost every day, and we couldn't manage our extensive projects without it. When I need assistance, their customer support is fantastic, treating our problems like their problems. Review collected by and hosted on G2.com.

Grabbing content on the go that is formatted and ready to add to something outside of Responsive could be easier. Review collected by and hosted on G2.com.

The best thing about Responsive is that it has made answering RFPs, RFQs so easy and efficient. Additionally, the AI feature which has been recently introduced is a game changer for sure. Overall, it enables us to save a lot of time and help enable the business. We use it very frequently on a daily basis. Review collected by and hosted on G2.com.

As far as I have used, I haven't faced any issues and it is going very smooth. However, I would like to mention that the price of the tool is a bit high. Apart from this, I dont have any other complaints. Review collected by and hosted on G2.com.

The various methods to extract information from our content library into the answers - use their AI, their keyword similarity search, assign authors, or upload documents directly. Updating content library is not bad, you can export the Q&A library easily, which is good for maintenance and clean up. Review collected by and hosted on G2.com.

Has too many buttons and sections. Overall their UI needs work as it's quite busy, and most icons can be added to a single toolbar that should be collapsible, not spread across the entire screen. I think they have too many different views for most RFP purposes Review collected by and hosted on G2.com.

Responsive stands out for its intuitive interface and seamless collaboration features, which make managing RFPs and proposal content incredibly efficient. The centralized content library and smart search capabilities help us quickly locate and reuse high-quality responses, saving time and ensuring consistency. Its integration with other enterprise tools like CRM systems enhances workflow automation and reduces manual effort. I particularly appreciate the real-time collaboration, which allows cross-functional teams to contribute effectively, improving both speed and accuracy in proposal submissions. The platform’s analytics and reporting tools also provide valuable insights into team performance and win rates, helping us continuously refine our strategy. Review collected by and hosted on G2.com.

While Responsive offers powerful features for proposal management, there are a few areas that could be improved. The learning curve can be steep, especially for new users unfamiliar with the platform’s structure. Some users find the interface unintuitive, making it difficult to locate content or navigate uploaded files efficiently. Additionally, the search functionality can be frustrating when trying to find exact phrases or answers, and the AI-generated responses sometimes lack accuracy or depth, requiring manual corrections. There’s also room for improvement in customization options, such as saved searches and auto-banking of answers, which could enhance usability and flexibility for diverse teams. Review collected by and hosted on G2.com.

Responsive has been an extremely reliable and supportive tool for me to respond to complex RFPs with short timelines. Especially with the recent addition of the ChatGPT-style AI assistant, it has greatly improved the productivity of users. I no longer need to manually look up information, which could consume a lot of time, and the citations of information sources ensure that I am relying on verifiable information. Responsive provides a single knowledge repository that aggregates information to support RFP responses, which is a double help when answers need to be backed by credible sources like public URLs. Before using Responsive, I relied only on OEM public resources and sales enablement sites, but now all that is combined within the Responsive feed for me. Review collected by and hosted on G2.com.

I hope they also give a private knowledge base option where users can also add some of their internal work to get AI assistance but exclusively for the customer. Review collected by and hosted on G2.com.

I like how Responsive helps manage and streamline our RFP process, especially as it allows me to collaborate with various teams like sales and legal to gather accurate responses and reuse approved content from the knowledge library. It saves time and reduces the back and forth. The centralized content library is a huge benefit, providing a single source of truth for approved, up-to-date responses, which saves time and reduces risk. I also find the collaboration and workflow features very helpful for assigning questions, tracking progress, and seeing real-time status updates, ensuring things are moving forward. Overall, the software saves a lot of time while improving the overall quality and consistency of our answers. Review collected by and hosted on G2.com.

At times, the content library can feel a bit overwhelming. Having features like more organization tools, more advanced tagging, or smarter search and filtering could help make it easier to surface the most relevant or recently approved responses quickly. Review collected by and hosted on G2.com.

I am extremely pleased with our choice to implement the Responsive bid platform. It has significantly changed how our bid team operates, making us more efficient and making it much easier to locate content that used to take considerable time to find on SharePoint.

The AI features are particularly impressive. As we continue to add more content to our bid library, the platform becomes increasingly tailored to our organisation’s needs and style. It has also contributed to enhancing the quality of our existing content.

The implementation process was straightforward and hassle-free. The Responsive team has been consistently friendly, helpful, and professional. The online guides and the Responsive Academy tool have been invaluable during setup and onboarding - they are comprehensive and easy to follow. We are already using the platform for all our new bids, which speaks to how quickly we were able to get up and running.

In summary, I highly recommend switching to an AI-supported bid platform for any bid professional still relying on manual processes. It is a tremendous help in organising and managing a large content library, especially for organisations like ours with a wide range of services and products. Among all the platforms we evaluated, Responsive stood out for its user-friendly interface and advanced AI tools, so I would strongly recommend it. Review collected by and hosted on G2.com.

I can't think of any downsides! The only point I would mention is that, to create a truly robust and manageable content library, you need to dedicate a considerable amount of time at the start to properly categorise and tag all your content. This initial effort is important to make sure you get the most out of the platform and avoid feeling overwhelmed later. However, I actually found the process quite enjoyable, especially since it's such an improvement over the manual workflows we used before. Review collected by and hosted on G2.com.

Responsive is an excellent platform for managing the RFP process with speed and ease. Its user-friendly interface, automation, and collaboration tools save time and improve accuracy, while the content library keeps proposals consistent. The platform is easy to implement, and customer support is always quick, helpful, and reliable. I use it regularly and highly recommend it. Review collected by and hosted on G2.com.

New users may take some time to get used to all the features, and the content library search is not always accurate or easy to use. Review collected by and hosted on G2.com.

I like that they have listened to our concerns since first coming on board with them. They have worked hard to make improvements. The experience seems to get better and better every quarter. It is becoming a very useful tool and as we think of new ways to leverage it they seem very focused on making those ideas a reality. I also love their "chats" where we get to discuss new features with them and other customers such as ourselves. The culture at Responsive appears to be very much like ours and you can tell by how happy their staff appear on our calls. I really like them as a company and think they are doing all the right things. Makes me glad that we picked them a few years ago. They have been very easy to work with and very responsive to our needs. Review collected by and hosted on G2.com.

One thing I would like is more enhanced notification capabilities like the ability to target a user on a quesiton without necessarily notifying other users on that question. Our process works in stages so when one user is done another may be asked to jump in. The first user no longer needs to get all of the notifications of the second user. Review collected by and hosted on G2.com.

Responsive's content library is extremely robust and has built-in tools to develop a highly functional information hierarchy. It is easily searchable, filterable, and sortable, and the AI generates great answers with source citations.

The project workflow offers AI features to complete questionnaires with lightning speed while citing sources to be able to check for accuracy. Review collected by and hosted on G2.com.

The text editing console is super basic, making content formatting tedious. Tables are flat our impossible - no formatting functionality at all so that we have to format in Word, and then go back through and manually format the text to the HTML codes.

The UI is pretty complicated, but this is due to all the features and functions. Review collected by and hosted on G2.com.