--- title: intalk.io Reviews meta_title: 'intalk.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how intalk.io works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 7 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # intalk.io Reviews **Vendor:** Agami Tech **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 7 ## About intalk.io intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries. ## intalk.io Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **24/7 customer support** of intalk.io, making problem-solving and integration seamless and effective. (2 reviews) - Users appreciate the **ease of use** of intalk.io, highlighting its user-friendly UI and seamless integrations. (2 reviews) - Users appreciate the **easy integrations** with various platforms, enhancing their workflow and overall efficiency. (2 reviews) - Users love the **versatile features** of intalk.io, enabling seamless integration and an efficient user experience. (2 reviews) - Users value the **extensive integrations** of intalk.io, making it easy to implement with various platforms seamlessly. (2 reviews) - Users find **Intalk.io's all-in-one solution** effective for dialer issues, enhancing efficiency and support. (2 reviews) - Chat Functionality (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find the **poor interface design** of intalk.io to be unattractive, cluttered, and prone to errors. (2 reviews) - Users find the **poor UI design** of intalk.io unappealing and cluttered with unnecessary integrations and errors. (2 reviews) - Users experience **bugs and errors** that disrupt functionality and hinder the overall user experience on intalk.io. (1 reviews) - Users often face **integration issues** due to unnecessary features, a weak UI, and frequent errors. (1 reviews) - Users often face **navigation difficulties** due to a weak UI and unnecessary integrations complicating the experience. (1 reviews) - UX Improvement (1 reviews) - Workflow Disruption (1 reviews) ## intalk.io Reviews ### 1. intalk as calling software **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2025 **What do you like best about intalk.io?** We can easily make calls using the internet where we can also record our calls, and supervisors can audit these calls by listening to our conversations. **What do you dislike about intalk.io?** Sometimes it is difficult to handle errors during agent login, which are mostly related to storage or regular maintenance of our server, like storage and service maintenance. **What problems is intalk.io solving and how is that benefiting you?** If we want to handle VoIP calling over the internet, we can use a single intalk for domestic and international calls. We can also integrate this with other third-party CRM. ### 2. its help us to manage calls vs agents **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil P. | solution architech, Computer Software, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2025 **What do you like best about intalk.io?** so many features like
auto/inbound/preview /predictive calling/callback/ivr/survey/AI voicebot and stream /live dashboard
and so many integrations like
freshdesk/salesforce/hubspot/chatbox/leadsquared/zoho.
we can easily implement with our product.
lightweight UI for agent (easy to use)
customer support. **What do you dislike about intalk.io?** The supervisor side UI is not attractive. **What problems is intalk.io solving and how is that benefiting you?** its help for marketing and help for lead generation.
plus help to mange huge numbers of inbound calls with our agents. ### 3. Very easy to integrate a different dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 21, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about intalk.io?** Intalk provide all in one solution for all dialer related issues. **What do you dislike about intalk.io?** Not found any as this helped us in multiple ways **What problems is intalk.io solving and how is that benefiting you?** It helped us to provide a best dialer through which we can answer all inbound calls and make outbound calls to the customers. ### 4. Intalk is very convenient and user friendly, I can easily navigate the features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 22, 2024 **What do you like best about intalk.io?** What I like the most is that I can connect easily on calls and I can easily access the records or history of any transactions **What do you dislike about intalk.io?** None. I really like intalk as it is hlping me with my work. **What problems is intalk.io solving and how is that benefiting you?** Intalks solves all the problems when it comes to communication, I can easily call a business partner or customer to address concenrs and it benefits me by giving a comfort and convinience. ### 5. Very easy to use with immediate support response **Rating:** 4.5/5.0 stars **Reviewed by:** Rony B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2024 **What do you like best about intalk.io?** Very easy to use, easy interface, very helpful customer service, a lot of features inside it to fit your business, it can be easily customized and scalable **What do you dislike about intalk.io?** Sometimes the interface is slow, not all features are included inside it, not compatible with all vendors **What problems is intalk.io solving and how is that benefiting you?** Well to help us with the customer service ### 6. Intalk navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Jaimark C. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2023 **What do you like best about intalk.io?** It is very helpful for invoice/non voice account since you can call the customer you can answer the incoming call. Furthermore, you can check the history of calls between customer and Agents. **What do you dislike about intalk.io?** I don't have any bad feedback for intalk since it is convenient for me to use it. Also, you can put the narrations once you reached the customer then the phone keeps on ringing. **What problems is intalk.io solving and how is that benefiting you?** It can benefit me, you can track the history of calls for all customers once you have forgotten the details of the customer that need to be input on your reference. And also, you can see how long the calls lasted. ### 7. intalk review **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle L. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2023 **What do you like best about intalk.io?** Intalk is accessible, Our organization is immensely favored to have a tough grinder like an application that you have. We admire your work. Call is clear and helps a lot to our company. **What do you dislike about intalk.io?** Just need to upgrade and improve more to their website because it has to be neat little clean to some details of the customer to be able to input more details needed. **What problems is intalk.io solving and how is that benefiting you?** Provide valuable, constructive feedback, Talk about a range of elements, including customer service. Overall experience, including the level of customer service is smoothing. - [View intalk.io pricing details and edition comparison](https://www.g2.com/products/intalk-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+11%3A46%3A37+-0500&secure%5Bsession_id%5D=235b3785-2e87-4b3f-9842-7a3bb45d985c&secure%5Btoken%5D=b4d2adec982284c2df7e9941eba6612e76f1235bf07c5fe27c677f76a620409c&format=llm_user) ## intalk.io Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Process** - Mentions - Tickets - Macros **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Channels** - Email - Social - Live Chat - Phone - Text **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top intalk.io Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,481 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)