Conga CLM Reviews & Product Details

Conga CLM turns contracts into dynamic, data-rich assets that accelerate execution, reduce risk, and improve compliance. It unifies every contract and team in one system, centralizing data and embedding automation and AI-driven insights for smarter decisions. Built for industries like Healthcare and Life Sciences, Technology, Financial Services, and Manufacturing, Conga CLM meets organizations where they are and scales as needs grow. The platform automates intake, review, approval, and signature workflows, enables self-service contracting, and provides a secure, searchable repository with real-time dashboards and analytics. AI validates clauses, scores risk, and tracks obligations, while integrations with CRM, ERP, and procurement systems eliminate silos. Conga delivers responsible AI paired with human oversight for accuracy and compliance, creating one connected workflow across the revenue lifecycle to reduce manual work and accelerate business outcomes. Conga CLM delivers on the promise of One CLM. Every team. Every contract. It unifies Legal, Procurement, and Sales in a single platform, eliminating silos and creating one connected workflow across the revenue lifecycle. Every contract is centralized in a secure, searchable repository, turning static documents into structured data for real-time visibility, dashboards, and analytics. Conga CLM accelerates execution with automated intake, review, approval, and signature workflows, while enabling self-service contracting to reduce legal bottlenecks. AI validates clauses, scores risk, and tracks obligations to enforce compliance and reduce audit exposure. Seamless integration with CRM, ERP, and procurement systems ensures consistency and speed across the business. With responsible AI, intuitive design, and enterprise-grade scalability, Conga CLM empowers organizations to manage complex contract processes confidently and adapt as needs evolve. The CLM market is highly fragmented. Sell-side specialists excel at revenue contracting but lack procurement depth. Buy-side vendors focus on supplier agreements but fall short on full lifecycle management. Enterprise generalists try to cover both but struggle with poor integrations and fragmented data models. Procurement suites offer only basic, bundled CLM capabilities with limited automation. Conga CLM is built to do what none of these do alone: support Legal, Procurement, and Sales in a single, unified platform — across both buy-side and sell-side contracts. Conga CLM is flexible enough to support any team, scalable from a simple repository to enterprise-wide automation, and extensible through API-first integrations with Salesforce, SAP, Oracle, Coupa, and Ariba. With 10+ years of implementation expertise and responsible AI built in at every tier, Conga CLM is the platform that grows with your business.

Seller

Conga

Discussions

Conga CLM Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Haley Roussell (MBA | Conga: Senior Customer Marketing Manager )

Used by Delivra and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Conga CLM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Conga CLM, and what problem is it built to solve?

Conga CLM is part of Conga’s platform for managing revenue and risk across legal, sales, finance, and operations. It addresses the silos created by fragmented point solutions by bringing contract lifecycle management together with CPQ and document automation on one platform.

What languages does Conga CLM support?

Conga CLM supports 15 languages, including Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, and others.

What company sizes and industries is Conga CLM the best fit for?

Conga CLM has a strong fit across mid-market and enterprise organizations, with use also represented among smaller businesses. Its positive use cases span several industries, particularly healthcare and life sciences, technology, and financial services.

Enterprise: A prominent segment, including teams managing complex or cross-functional contracting.
Mid-market: A prominent segment using the platform to organize and automate contract workflows.
Small businesses: Also represented, particularly for document generation and contract process management.
Healthcare and life sciences: Includes healthcare, pharmaceuticals, and medical-device organizations.
Technology: Includes software and information-technology organizations.
Financial services: Banking and other financial organizations are also represented.

How long does it take to implement Conga CLM across a team?

Conga CLM implementations most commonly take 3–6 months, though the reported timeframe varies with the scope and complexity of the rollout.

Time to go live	Relative frequency
3–6 months	Most common
1–3 months	Also reported
6–12 months	Also reported
Less than one month	Less common
More than 12 months	Less common

What customer support options does Conga CLM provide, and how do users find the overall support experience?

Conga CLM users describe the support experience as helpful and knowledgeable, especially when support provides clear guidance and follow-up. Some users also encounter slower responses or resolution times, so the experience can depend on the issue. No specific support channels are available to describe here.

What is the experience like for teams switching to Conga CLM from another tool?

Switching to Conga CLM has helped teams move from scattered contract records or manual processes toward more organized workflows, clearer tracking, and greater automation. Prior systems mentioned include repository and collaboration tools such as SharePoint, as well as other contract and procurement platforms; the reasons for changing include better contract visibility, stronger workflow capabilities, and a closer fit with existing business processes. Experiences can vary, and some transitions involve substantial setup or migration work.

What tools and platforms does Conga CLM integrate with, and how do these integrations help users get more value from the product?

Conga CLM offers 16 integrations, helping teams connect contract work with sales, document, and signature workflows. Named options include:

CRM and sales: Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud, and Dynamics 365 Sales.
Document and e-signature: Microsoft 365, Adobe Acrobat Sign, and DocuSign.
Automation and integration: MuleSoft Automation.
Conga and quoting tools: Conga Composer and Camos Quotation.
ERP and procurement: SAP Cloud ERP (SAP S/4HANA Cloud) and Zycus Source-to-Pay.

In daily use, these connections can keep contract work closer to CRM and sales processes, support document creation and review in familiar tools, and link agreements with signing and business-system workflows.

What features or capabilities could make Conga CLM even more useful?

Conga CLM could be more useful with a smoother experience for end users and administrators, particularly when configuring templates and managing complex workflows. The recurring improvement areas are:

Make navigation clearer: Reduce friction when finding functions, clauses, and contract records.
Improve reporting and search: Offer more flexible reporting and make it easier to refine and use search results.
Simplify setup and template work: Make configuration, template creation, and moving templates between environments less technical and time-consuming.
Improve performance and reliability: Keep document generation and other operations responsive with large or complex contract volumes.

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Joel M.

E2E BPSE&I IGT-D

Enterprise (> 1000 emp.)

10/14/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Powerful CLM Platform with Strong Salesforce Integration"

4.5/5

What do you like best about Conga CLM?

Conga has helped us centralise and streamline our contract lifecycle management processes within Salesforce. The platform provides strong automation for contract creation, approvals, document generation, e-signatures, and SAP integration workflows. While complex implementations require thoughtful design and governance, the flexibility and scalability have allowed us to support a wide range of commercial contracting scenarios across multiple regions. Overall, Conga has become a key component of our contract management ecosystem and has significantly improved process visibility and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

Performance with large carts in the quote Review collected by and hosted on G2.com.

What problems is Conga CLM solving and how is that benefiting you?

Conga helps organizations automate and manage the entire contract lifecycle, from deal creation and pricing approvals to document generation, negotiation, e-signatures, and post-execution management. It reduces manual effort, improves compliance, increases visibility into contract status, and keeps sales, legal, finance, and operations aligned through a single process. Without a CLM platform, contracts tend to live in email chains, shared drives, spreadsheets, and someone's memory which is usually the most dangerous database in the company. Review collected by and hosted on G2.com.

Himanshu K.

Software Engineer

Mid-Market (51-1000 emp.)

11/3/2026

"Conga CLM Streamlines Contract Management with Helpful Workflows and Tracking"

5/5

What do you like best about Conga CLM?

Conga CLM makes it easier to manage contracts and keep everything organised in one place. The approval workflows and tracking features are quite helpful, and it reduces a lot of manual effort. Overall, it makes the contract management process smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

Sometimes the platform feels a bit slow, and navigating through different sections can be confusing. There is also a learning curve for new users, and a few processes could be more straightforward. Improving the overall user experience would make it easier to work with. Review collected by and hosted on G2.com.

Eric C.

VP and Customer Success Officer

Small-Business (50 or fewer emp.)

7/21/2026

"Flexible Templates and Seamless Salesforce Integration with Helpful Support"

4.5/5

What do you like best about Conga CLM?

Conga offers a great deal of flexibility and this allows us to build many document templates that may be used by the team in a variety of quoting scenarios and proposal situations. This makes life much easier to work in Salesforce. The integration with Salesforce was straightforward and Conga support has always been responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

There is still a mix of the old and new interfaces. Review collected by and hosted on G2.com.

Ankita K.

PACKAGE CONSULTANT-SALESFORCE

Enterprise (> 1000 emp.)

Originally submitted 1/9/2025

"Conga CLM: Simplifying Contract Creation, Execution, and Management"

5/5

What do you like best about Conga CLM?

Here are a few **newer (or increasingly noticeable) things about Conga CLM that I like**, especially compared to how CLM tools used to feel:

* **Improved contract authoring experience**

The clause library and template management feel more structured and reusable, making it easier to standardize language while still allowing flexibility where needed.

* **Better automation across the contract lifecycle**

More steps—request intake, approvals, versioning, and execution—can now be automated end to end, reducing manual handoffs and email-driven processes.

* **Stronger Salesforce alignment**

The tighter integration with Salesforce objects (Accounts, Opportunities, custom objects) makes contracts more contextual and easier to track alongside deals.

* **Enhanced visibility and reporting**

Contract status, bottlenecks, and key milestones (like expirations and renewals) are easier to surface, which helps with proactive contract management.

* **Clause and obligation control**

The ability to manage fallback clauses, conditional language, and obligations improves compliance and reduces legal risk.

* **Scalability beyond legal teams**

CLM is increasingly usable by sales, procurement, and operations—not just legal—without sacrificing governance.

Overall, what I like most is that Conga CLM is moving from being just a **contract repository** to a more complete **contract lifecycle platform** that supports speed, compliance, and visibility at the same time. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

Yes—while **Conga CLM** is solid, there are a few areas where it can improve to make the experience even better:

**• Usability & user experience**

Some screens and workflows can feel clunky or unintuitive, especially for non-legal users. Improved UI and clearer navigation would help adoption across teams.

**• Onboarding & training**

Given its capabilities, better in-product guidance, tutorials, and contextual help could reduce the learning curve for admins and business users.

**• Workflow flexibility**

More dynamic and easily configurable workflows (without heavy admin support) would let teams tailor approval and review paths faster.

**• Reporting & dashboards**

While contract reporting exists, richer, more customizable dashboards and analytics—in line with modern BI experiences—would help teams spot trends and risks faster.

**• Template & clause management**

Even though libraries exist, more intelligent suggestion tools or easier reuse/search features would help authors find the right language quickly.

**• Performance at scale**

For very high volumes of contracts or large orgs, performance can lag—optimizations here would help speed up contract creation and search.

**• Integration ecosystem**

Expanding prebuilt integrations with more third-party systems (eSignature alternatives, CLM data in BI tools, ERP/finance) could reduce the need for custom builds.

In short, Conga CLM could improve by becoming **more intuitive, easier to customize, and more performance-optimized**—especially for users outside legal who interact with contracts daily. Review collected by and hosted on G2.com.

What problems is Conga CLM solving and how is that benefiting you?

Conga CLM automates the creation of contracts by using pre-approved templates, clauses, and terms, which are consistent across all contracts. It provides real-time visibility into the contract lifecycle, allowing users to track the status of each contract, identify overdue approvals, and monitor contract performance. Conga CLM automates and streamlines the approval process by setting up customizable workflows and notifications to ensure that contracts are reviewed and approved quickly by the appropriate stakeholders Review collected by and hosted on G2.com.

Response from Haley Roussell of Conga CLM

edit

It's great to hear that Conga CLM is automating the creation of contracts and providing real-time visibility into the contract lifecycle, ultimately streamlining the approval process for you. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl

Anurag S.

Assistant Consultant

Enterprise (> 1000 emp.)

Originally submitted 7/28/2025

"Conga CLM"

4.5/5

What do you like best about Conga CLM?

Performance of product has improved and the AI capabilities are really good to explore Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

Detail description about manage package fields what can and can’t be used in custom code Review collected by and hosted on G2.com.

Bhagirath P.

Salesforce Team Lead

Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 10/31/2025

"Streamlines Contract Management, But Setup Can Be Challenging"

5/5

What do you like best about Conga CLM?

What I like best about Conga CLM is its ability to streamline the entire contract lifecycle — from creation to negotiation, approval, and e-signature — all in one place. The automation of workflows, clause library, and seamless Salesforce integration make contract management much faster and more accurate. It’s user-friendly, reduces manual errors, and provides complete visibility into contract status and compliance tracking Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

What I dislike about Conga CLM is that the initial setup and configuration can be quite complex, especially for new users. Customization often requires technical expertise, and the learning curve can be steep at first. Additionally, large document processing can sometimes slow down performance. However, once it’s properly configured, the platform works very efficiently Review collected by and hosted on G2.com.

What problems is Conga CLM solving and how is that benefiting you?

Conga CLM is solving the problem of manual and time-consuming contract management. It automates contract creation, approval workflows, and tracking, which helps reduce human errors and speeds up the entire process. The integration with Salesforce ensures all contract data stays accurate and easily accessible. This has improved collaboration between teams, increased compliance, and provided better visibility into contract performance and renewals Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

Originally submitted 4/23/2024

"Streamlined Contract Management with Conga CLM"

5/5

What do you like best about Conga CLM?

I appreciate Conga CLM because it helps us in creating contracts with good version control and ease of use. I like the version control and standardized language in the system as it enhances my experience by simplifying drafting and redlining the contracts. It ensures that our multiple person processes don’t confuse the group when using multiple versions of the contracts and ensures all of us use the same language. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

The creation of templates and contract forms is obscure and requires too much hand coding in difficult ways. I would like the various systems to be linked better, so I can use menus instead of typing in information stored elsewhere. Review collected by and hosted on G2.com.

Response from Kristina Tauber of Conga CLM

edit

We appreciate your positive feedback about the contract tracking and template creation features. We apologize for any frustration you experienced during the setup process. Your input is valuable, and we will use it to enhance the user experience. Please consider joining our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl

C T.

Senior Analyst

Small-Business (50 or fewer emp.)

7/15/2026

"Efficient Automation That Centralizes Our Workflow"

5/5

What do you like best about Conga CLM?

Efficient, automation, centralize workflow Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

The number and cost of price for licenses to use CLM Review collected by and hosted on G2.com.

Chintan S.

Salesforce Developer

Computer Software

Small-Business (50 or fewer emp.)

Originally submitted 10/31/2025

"Versatile Document Generation Options for Every Scenario"

5/5

What do you like best about Conga CLM?

The amount of options that Conga CLM provides for generating and sending documents is what I like, as for different scenarios, you can use different processes. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

With large documents, Conga CLM sometimes becomes slow, and that frustrates us as we require quick generation and processing of documents for our business. Review collected by and hosted on G2.com.

What problems is Conga CLM solving and how is that benefiting you?

Conga CLM solves major contract-management challenges like slow manual drafting, scattered files, inconsistent terms, risky version control, and lack of visibility across contract stages. It centralizes all contracts, templates, and clause libraries in one system, automates workflows for drafting-to-signature, and integrates deeply with platforms like Salesforce to eliminate manual data entry. As a result, users benefit from faster deal cycles, fewer legal risks, better compliance, improved collaboration between sales, legal, and procurement, and full visibility into contract status, obligations, and renewals—ultimately improving revenue speed and operational efficiency. Review collected by and hosted on G2.com.

vinit s.

Senior Technical Consultant

Mid-Market (51-1000 emp.)

11/3/2025

"Fast Sync and Powerful AI, But Integration Setup Needs Improvement"

5/5

What do you like best about Conga CLM?

The synchronization of documents from Conga Platform to CLM is super fast and that is the reason we are utilizing its AI features. It supports two-way sync from Platform to CLM and from CLM to Platform which is great, as we can create a sync from either side and get the required data. Review collected by and hosted on G2.com.

What do you dislike about Conga CLM?

The integration between CLM and Platform is not smooth, as we are facing multiple issues related to document and data synchronization. The documentation does not have enough details on how to perform this configuration, requiring us to reach out to Conga Support every time we need to refresh an environment and reconfigure it again. Review collected by and hosted on G2.com.

What problems is Conga CLM solving and how is that benefiting you?

Conga CLM is a great product, and now Conga has its own CLM on the Conga Platform where AI capabilities have been added. From Salesforce, the document goes to the platform and is processed via AI to fetch the required fields and important clauses, and then it moves back to Salesforce. The AI capabilities are limited, but at least they are available. Review collected by and hosted on G2.com.