Zoho Assist Reviews & Product Details

The “Acceso no asistido” feature is very helpful. It has allowed me to connect to another PC without any human intervention, and the installation process was very simple. The UI is very user-friendly, and the left-side toolbar includes several useful features that make it easy to navigate and get things done, one thing that I liked was the View feature, I was able to see several resolutions of the screen. Performance is great as well; everything felt very fast. I was able to provide support to my end user in a very smooth way, and the price is very acceptable and super accessible. Review collected by and hosted on G2.com.

To be honest, I’ve only used it a couple of times so far, and the main thing I can say is that the chat feature seems to be there for the end user only in name since it’s always grayed out and I realized that I was able to use it after some minutes after. Review collected by and hosted on G2.com.

What I like most is Zoho Assist’s tools for unattended access deployment. I also enjoy the browser-based technician console. I can start a session from any machine, including my personal laptop, without installing heavy client software. That flexibility matters when I’m not at my desk. Setup was very easy, and the documentation covered everything. It has been running for about 18 months with minimal attention. Review collected by and hosted on G2.com.

I find the policy and automation controls limited. I can’t easily script routine maintenance tasks or enforce configuration baselines across devices, and scheduled task automation would reduce the manual work I do after hours. The interface feels dated, and finding settings takes more clicks than it should. A cleaner layout with better grouping could make it easier for new technicians to learn. Review collected by and hosted on G2.com.

I like Zoho Assist because it’s easy to use, reliable, and provides smooth remote access. It makes troubleshooting more convenient, saves me time, and includes useful features for remote support. I also appreciate the regular updates, and overall it offers good value for money. Zoho Assist works well with the other tools in my stack. It is easy to use alongside communication, IT support, and troubleshooting tools, and it helps make remote support workflows more efficient. Overall, the integration experience is smooth and reliable. Review collected by and hosted on G2.com.

I don’t like that some features can be a bit hard to locate, and that occasional connection issues or minor bugs can interrupt a session. In a few places, the interface also feels less intuitive than it could be, which makes navigation more frustrating than necessary. Review collected by and hosted on G2.com.

I’m very pleased with how easy this product is to install and use, both for the client and for the technician. Performance equals or exceeds that of other products evaluated.

Zoho also reached out shortly after I signed up for the trial to check in on how things were going. I appreciated that proactive approach to customer support, even though I haven’t needed to contact them for assistance.

I also appreciate being able to purchase a remote support subscription separately from a remote access subscription. That flexibility avoids paying for more capabilities than needed with the option to add additional capabilities later. We also plan to look into available integrations with other paid Zoho products (e.g., Desk and Bigin). Review collected by and hosted on G2.com.

The initial installation of the Zoho Assist client is simple and straightforward. However, it is not clear whether client software updates happen automatically or whether the apps will need to be reinstalled or redeployed as new security and/or feature updates are released. Review collected by and hosted on G2.com.

The web-based interface is clean and easy to use, and remote assistance requests are intuitive and straightforward for our clients to follow. Review collected by and hosted on G2.com.

Some settings can be a bit hard to locate but overall these feel like minor issues. Review collected by and hosted on G2.com.

Zoho is quick and affordable for large enterprises. It offers multiple options, and the unattended access is especially fast and convenient. While other tools also provide unattended access, Zoho’s implementation feels more effective and versatile. Review collected by and hosted on G2.com.

The iOS remote access features and Android mobile performance can feel a bit restrictive at times, with occasional keyboard problems or lag. On weaker internet connections, sessions may freeze or disconnect unexpectedly when we disconnect VPN. Review collected by and hosted on G2.com.

What I like best about Zoho Assist is its ease of use, secure remote access capabilities, and reliable performance. It allows our technical team to troubleshoot and resolve customer issues quickly without requiring complex setup. The unattended access feature, multi-platform support, file transfer, session recording, and seamless integration with the Zoho ecosystem make it an efficient solution for remote IT support. Overall, it has significantly improved our response times, enhanced customer satisfaction, and streamlined our support operations. Review collected by and hosted on G2.com.

The initial setup for some advanced features can take time, and connection quality may occasionally depend on the client's internet connection. Aside from that, Zoho Assist is a dependable and easy-to-use remote support solution. Review collected by and hosted on G2.com.

What I like best about Zoho Assist is its simplicity and reliability. It makes remote support easy to set up, with features like unattended access, screen sharing, file transfer, and session recording, without feeling overly complicated. It’s also a good value for teams that already use other Zoho products. Review collected by and hosted on G2.com.

The main thing I dislike about Zoho Assist is that the user interface can sometimes feel less intuitive than other remote support tools. Some features and settings take a little time to learn, and performance can occasionally be affected by the quality of the internet connection. Review collected by and hosted on G2.com.

I like that Zoho Assist is easy to use and doesn't take many resources. It's also easy for my clients to set up, which really makes my job easier. I find it particularly valuable because most of my clients are senior citizens who aren't tech-savvy, so having an easy installation process helps a lot. Additionally, I appreciate that I can see the progress of clients installing the Zoho client on their end. Review collected by and hosted on G2.com.

Sometimes the connectivity and logging in using multi-form authentication can be a hassle, especially when I'm traveling and trying to do it on my phone. I wish you could just trust the device you're using so that you don't have to go through multi-form authentication every time; it should stay authenticated for up to thirty days. Also, I wish they would allow more than 25 computers to be set up for unattended support without having to pay significantly more. The initial setup was easy, but having over 500 computers in my unattended database makes it very time-consuming to set up each one individually as I connect to clients for the first time. Clients have to install Zoho Assist now, whereas they used to have my old GoToAssist program already installed, which made it easier for me to establish a connection. Review collected by and hosted on G2.com.

It’s a simple way to connect to your client’s system so you can assist them. You just send an email, and they can join right away. Review collected by and hosted on G2.com.

So far, there’s nothing for me to dislike about Assist. Review collected by and hosted on G2.com.