Zoho Assist Reviews & Product Details

The ease of use. It always works. Support is prompt and efficient. Unattended remote access is a blessing when you are trying to support someone (Mom) that has a hard time understanding what you are saying. Review collected by and hosted on G2.com.

Not a thing. It always works when I need it to. Review collected by and hosted on G2.com.

What really stands out is the balance between powerful features and simplicity. File transfer, multi‑monitor navigation, unattended access, and session recording all work exactly as expected without unnecessary complexity. The security measures are also solid, giving both my team and clients confidence during every session. Review collected by and hosted on G2.com.

As someone who manages operations and technical support, I appreciate tools that reduce friction and help me deliver a better experience. Zoho Assist does exactly that. It saves time, improves client satisfaction, and integrates seamlessly into a modern support workflow.

Highly recommended for any business looking for a dependable, user‑friendly remote support solution. Review collected by and hosted on G2.com.

Easy Setup: The interface is intuitive, and starting a remote session takes just a few clicks.

Cross-Platform Support: Works well across Windows, macOS, and mobile devices.

Security: End-to-end encryption ensures safe data transfer during sessions.

Collaboration Features: Allows screen sharing, file transfer, and remote control, making troubleshooting and support seamless. Review collected by and hosted on G2.com.

Performance on Low Bandwidth: Can experience slight lag if the internet connection is weak.

Limited Advanced Features: Compared to some competitors, lacks certain enterprise-level customization options.

Occasional Session Drop: Rare but noticeable in long-duration sessions. Review collected by and hosted on G2.com.

Zoho Assist is always reliable and easy to use from both sides of the connection. Review collected by and hosted on G2.com.

Everything is great. Even the price. I wish more people knew about this to help older/compromised people in their lives. Review collected by and hosted on G2.com.

The remote connections are smooth and reliable, making it easy to work from anywhere. The interface is clean and user-friendly, which helps streamline daily tasks. Setting up the software and onboarding new clients is straightforward, and I appreciate the strong security features that give me peace of mind. Overall, I find it to be an excellent value considering the range of features it offers. Review collected by and hosted on G2.com.

Transferring files requires switching to a specific 'file transfer mode,' as direct drag-and-drop from the main session window is not available. Additionally, I find that the Android app runs noticeably slower during sessions when compared to the desktop version. Review collected by and hosted on G2.com.

I like Zoho Assist because it is a very easy-to-use tool, even for people without much technical experience. Its intuitive interface makes all the most important features easy to access and logically organized. Another major advantage is the stability of the connection, which allows for smooth and trouble-free remote work without frequent interruptions or delays. In addition, ease of implementation makes it quick to deploy without complicated setup, so it can be used almost immediately. Customer support is responsive and helpful, which gives confidence when assistance is needed. Zoho Assist is also well suited for frequent use, as it remains reliable and efficient even during daily, long-term sessions. Moreover, its ease of integration with other tools and systems makes it a flexible solution that fits well into existing workflows. Overall, it works efficiently and reliably, making Zoho Assist a convenient and effective solution for everyday work. Review collected by and hosted on G2.com.

I haven’t found it yet. :) Review collected by and hosted on G2.com.

I need to access client computers on a daily basis. Some clients need to be present when I access and other allow me unattended access. Zoho Assist lets me do both. I have used Assist for many years now, and while I have tried alternatives, I have never found anything that could match the features and ease of use. In the few times that I have needed to request support, I have always gotten a LIVE person, and they were able to quickly resolve the issue. Review collected by and hosted on G2.com.

While licensing is very reasonable, managing the subscription can be a bit cumbersome at first. There are 3 products with multiple levels. However, once you have you choices set its it easy to adjust. Review collected by and hosted on G2.com.

That I can be anywhere and still access the comps I have, and those of my various family members I have older parents that are on the comps all the time but need assistance quite a bit. Zoho assist lets me do that from anywhere I am on my PC or my phone. I am in my 4th or more years of having Zoho Assist. Review collected by and hosted on G2.com.

Havn't found anything I dis-like in Zoho Assist Review collected by and hosted on G2.com.

I like that Zoho Assist is very easy to use. I'm able to see in the background when I dial into a device and need to restart the computer, and I'm able to see the user interface and all the different controls that can be used during the session. There are many other features that make Zoho Assist better than other remote applications. I also appreciate the drastically different cost and the fact that it has more controls. The resource on the device for the agent itself is very low, and overall, it's just very easy to use with a user-friendly interface. The initial setup was very easy, suitable for any beginner or anybody novice or intermediate. I find it a great tool. Review collected by and hosted on G2.com.

Sometimes it takes a little bit of time for it to install the agent on the user's device. It could also improve by having a clear, good functionality. Sometimes there could be issues where I have to redownload to the device or when the device is restarted or does updates, I might have to have the user click on the link again so they can dial back into the device. Just little things like that, but it can be improved on over time. Review collected by and hosted on G2.com.

i'm a 1-man-show IT/MSP company, and zoho assist is 1 of the best remote support solutions i've tried

i've test driven quite a few and this hit almost all the nails on the head for me, only thing missing (and something i can overlook) is a persistent file share that can be used for a toolkit

my customers have no issues getting a session started through my website using the supplied widget integrated on my website

customer support seems very easy to get in touch with and was helpful answering some of my questions

overall, the implementation and getting started process was very straightforward and easy Review collected by and hosted on G2.com.

i wish the addon feature of unattended access was part of the pro plan i picked instead of being an extra, mostly because you need that unattended access addon to get the service queue feature Review collected by and hosted on G2.com.