Zoho Assist Reviews & Product Details

The remote connections are smooth and reliable, making it easy to work from anywhere. The interface is clean and user-friendly, which helps streamline daily tasks. Setting up the software and onboarding new clients is straightforward, and I appreciate the strong security features that give me peace of mind. Overall, I find it to be an excellent value considering the range of features it offers. Review collected by and hosted on G2.com.

Transferring files requires switching to a specific 'file transfer mode,' as direct drag-and-drop from the main session window is not available. Additionally, I find that the Android app runs noticeably slower during sessions when compared to the desktop version. Review collected by and hosted on G2.com.

I need to access client computers on a daily basis. Some clients need to be present when I access and other allow me unattended access. Zoho Assist lets me do both. I have used Assist for many years now, and while I have tried alternatives, I have never found anything that could match the features and ease of use. In the few times that I have needed to request support, I have always gotten a LIVE person, and they were able to quickly resolve the issue. Review collected by and hosted on G2.com.

While licensing is very reasonable, managing the subscription can be a bit cumbersome at first. There are 3 products with multiple levels. However, once you have you choices set its it easy to adjust. Review collected by and hosted on G2.com.

i'm a 1-man-show IT/MSP company, and zoho assist is 1 of the best remote support solutions i've tried

i've test driven quite a few and this hit almost all the nails on the head for me, only thing missing (and something i can overlook) is a persistent file share that can be used for a toolkit

my customers have no issues getting a session started through my website using the supplied widget integrated on my website

customer support seems very easy to get in touch with and was helpful answering some of my questions

overall, the implementation and getting started process was very straightforward and easy Review collected by and hosted on G2.com.

i wish the addon feature of unattended access was part of the pro plan i picked instead of being an extra, mostly because you need that unattended access addon to get the service queue feature Review collected by and hosted on G2.com.

What I liked most about Zoho Assist is how quick and simple it is to start a remote session.

The connection process is smooth, even for users who aren’t very technical. The interface is clean, and features like file transfer, screen sharing, and unattended access work reliably. Overall, it makes remote support fast, efficient, and hassle-free. Review collected by and hosted on G2.com.

I dislike that the connection can sometimes be slow and a few advanced features feel limited. Other than that, it works fine for basic support. Review collected by and hosted on G2.com.

Zoho Assist is straightforward and quick to deploy, which makes it very convenient when supporting clients. The interface is clean, sessions are stable, and unattended access is a real time saver. I also appreciate the fair pricing — it gives you all the key features you need without the heavy cost of bigger names in the market. For small companies or independent IT consultants, it’s definitely a strong and reliable option. Review collected by and hosted on G2.com.

Sometimes the app feels a bit messy because it shows features that are not included in your subscription, which can be confusing. It would be better if the interface was clearer about what is available based on the plan you are on. Review collected by and hosted on G2.com.

Zoho assist provides a clean interface for remote assistance with an easy to use portal. Admin commands are not blocked such as similar tools like quick assist. When your customer calls you for help it offers a streamlined remote solution to provide fast support. Review collected by and hosted on G2.com.

From what I've found it isn't quite as thorough as some other RMM tools but for my needs so far it is more than sufficient. Review collected by and hosted on G2.com.

Setting up Zoho Assist and integrating it into my website was straightforward. I also installed the agent on a client’s PC, and it performed without any issues. Having tried many remote support tools, I can say that Zoho Assist is truly among the best. Review collected by and hosted on G2.com.

While testing persistent remote support, I experienced a few disconnections from the PC. However, my support sessions tended to be quite lengthy, sometimes lasting up to eight hours. Reconnecting was straightforward, and I was able to resume exactly where I had left off. Review collected by and hosted on G2.com.

I really like the price point of Zoho Assist, and its ability to scale by adding as many unattended computer licenses as needed, which perfectly suits my growing requirements. Additionally, I appreciate the cost-effectiveness combined with the ease of installation that Zoho Assist offers. Its interface proves to be much smoother compared to others like TeamViewer. I love the support for mobile devices, enabling me to use unattended access on mobile devices and tablets seamlessly. The initial setup is extremely easy, needing just a few simple steps to launch it, which adds to the overall user-friendly experience. Furthermore, the availability of a nice mobile app, which was not offered by some competitors like TeamViewer at the time, enhanced my ability to manage mobile devices efficiently without needing a mobile desktop setup, providing a more secure solution without the need to open ports. These features collectively make Zoho Assist very appealing and reliable for my remote access needs. Review collected by and hosted on G2.com.

I do have trouble with the mobile app as I cannot figure out how to right-click on a remote desktop, which is quite problematic. Review collected by and hosted on G2.com.

Zoho Assist is the only remote support system I will ever use for my business. It allows for unattended access and management tools. The setup and deployment is one of the easiest methods I have ever seen. Very user friendly to get connected even when I don't have an experienced computer user on the other end. Review collected by and hosted on G2.com.

Multiple monitor control and configuration is a little tricky to get used to. Screen refresh can be an issue at times, but I believe this is more of the internet connection on the client end. Review collected by and hosted on G2.com.

I have been using Zoho Assist for 5 years and find it incredibly valuable for connecting to users' devices to provide IT support. The tool is remarkably easy to use, and I appreciate its user-friendly graphical user interface. It's very reliable and has consistently met the needs of our organization. The user interface flows smoothly and enhances the ease of supporting our end users, performing better than other products we've used in the past. Additionally, the initial setup of Zoho Assist was very straightforward, allowing for quick deployment. This seamless experience leads me to highly recommend it, as reflected in the 10 out of 10 score I would give it. Review collected by and hosted on G2.com.

Sometimes there is user screen lag, and it would be great if this could be prevented. Although this does not happen often and is not a major issue. Review collected by and hosted on G2.com.