LivePerson Reviews & Product Details

Simple implementation and intuitive user interface. You don't need to be a genius to get started. Review collected by and hosted on G2.com.

Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy UX. Their location services placed colleagues in the wrong country. Their analytics did not match several other products we have connected to our website. These issues raised serious questions about the product, questions which were never answered by the company. A planned 1.5 month trial was cancelled after 1.5 weeks due to overwhelming evidence that LiveEngage is not a company that one should partner with. Review collected by and hosted on G2.com.

It is a good platform and if implemented correctly it could have been great for us. Review collected by and hosted on G2.com.

The implementation process was from the start. The Implementation manager would not attend meetings or would be late, we did not launch on time and the functionality when launched sub-par. Review collected by and hosted on G2.com.

It has helped my business with web visitors based on activities such as the part of the site they visit, how long they spend there and their previous interaction. Review collected by and hosted on G2.com.

Takes awhile to maximize the benefits of live engage. Cannot prioritize chats. Can only be taken in order received. Higher priority messages are sometimes waiting, causing issues. Review collected by and hosted on G2.com.

The capacity to pull reports, set custom dates and channel is extraordinary. This aides effectively track measurements, for example, normal cooperation times, hold up times, and any relinquished collaborations. LiveEngage makes tending to client concerns fast and simple continuously. Client account subtleties shows when the interaction is taken. The best thing about LiveEngage is their client support,their client support is remarkable. Review collected by and hosted on G2.com.

We sincerely scarcely ever have down time with the item. Suits our organization needs up until this point and is reliable. Review collected by and hosted on G2.com.

The chat feature is easy to integrate to your website, and the system is powerful. We used this for several years and we didnt have any issues with it. Review collected by and hosted on G2.com.

After doing some looking we found another program at a fraction of the cost with more features. After contacting Liveperson to cancel our account, they gave us a lot of push back and said we needed to give several months notice in order to cancel our account. Review collected by and hosted on G2.com.

The opportunity to make/setup campaigns to our specifications,ease of execution into sites, the measure of data that we're ready to track of our client's makes this instrument helpful. It enables us to distinguish troubled clients with negative assessments and structure some extra/imaginative ideas for them. Review collected by and hosted on G2.com.

It's a great deal of substance by the by, the stage is basic and easy to use. There's nothing we aversion of LiveEngage. Review collected by and hosted on G2.com.

I like how easy the interface is on LivePerson, we have been using this program for over 6 years now at our company and can honestly say it is the best chat tool to meet our business needs. We are a bank that services many different departments and LivePerson allows for streamlined reporting and monitoring for all our services. Review collected by and hosted on G2.com.

I would like a different interface for the administrator to be able to view the active chats differently. Currently you have to click into each active chat and then you get a row of them on the bottom of the screen, it would be nice to be able to manage them more in a view. Review collected by and hosted on G2.com.

Connectivity is fast and easy to integrate Review collected by and hosted on G2.com.

No customization of fields we can pass, only very few fields and those are too restricted in auth flow Review collected by and hosted on G2.com.

I like the interface it is easy to use and type into. We have them fill out a pre survey to have their information handy Review collected by and hosted on G2.com.

I dislike that the system will lag sometimes and sometimes people open up the chat window and never say anything and our policy we have to give them 7 mins to reply Review collected by and hosted on G2.com.

Customer support is super quick and helpful. Review collected by and hosted on G2.com.

Lack of customization options for the agent and no ability to send chat transcript to users. Review collected by and hosted on G2.com.

Visitors can contact you immediately from your website to increase customer interaction and sales. Review collected by and hosted on G2.com.

The pop up can be hard to see at times. Review collected by and hosted on G2.com.

I like being able to view how many people on our website at any given time, it helps me know which cities our marketing is the strongest and getting the most attention and which cities are getting the lowest amount of attention. It is very easy to chat with people, they just click a button and I get notified. As soon as I get notified I immediately chat with the person. When someone wants to chat, I also like that I can see what page the "chatter" is on. This helps me answer questions better. Another feature I really love is that if for some reason I am away at my desk, people can leave messages for me to come back to later! This way, everyone gets their questions answered. Review collected by and hosted on G2.com.

There is nothing i dislike about this product. I think it is very affordable and worth the money if you need some kind of easy "chat box" for a company website. Review collected by and hosted on G2.com.

I liked how easy it was to have multiple chats open at a time. Easy to keep track of who I'm speaking with and easy to send them links and documents. I even liked the color scheme to highlight which chats needed attention and which were idle. I also liked how we could extract information from the chatter before the chat even started. This helped me to keep track of who was in each chat, easily log the chatters information, and helped identify who the chatter was in case of disconnection. Review collected by and hosted on G2.com.

I didn't like the client emotion reader, some words used may be negative, but that does not meant the client was unhappy. My company was unable to use the export feature to export the chat transcript. Sometimes it worked and it made our work so much easier, but other times we had to copy and paste the entire chat into our tracking system. Review collected by and hosted on G2.com.

Liveperson or liveengage is what we used at work as our chat software. The software is laidback to use. Not only that but you are able to co-browse with customers. That’s my favorite feature. Review collected by and hosted on G2.com.

There isn’t much that I dislike about Liveperson. I will say that it is kinda hard to customize rules and you have to go through a bunch of steps. Other than that it works well Review collected by and hosted on G2.com.

I like the Connection Area, there are really good articles about how to get the most out of your live chat experience, better ways to engage when chatting and how to use MCS (Meaningful Connection Score). Review collected by and hosted on G2.com.

There is nothing that I can think of that I dislike. Review collected by and hosted on G2.com.

I like how comfortable it was to get use to and get thit feel of how it works. Review collected by and hosted on G2.com.

I didn’t like the incoming chat tones that it had, would sometimes startle me Review collected by and hosted on G2.com.

Very good for having numerous chats open at once, easy access to canned responses, help and support. Review collected by and hosted on G2.com.

Could have a few more features for staff Review collected by and hosted on G2.com.

From the ease of implementation into websites, to the amount of information that you are able to track how easy is for customer to use the tool. From a management perspective how you are able to set up the campaigns the freedom to create to your specifications and not whats provided. How well you can user the APIs to customize to all the way the reporting makes it easy to track data. Review collected by and hosted on G2.com.

honestly I have not been able to find something I dislike about this tool Review collected by and hosted on G2.com.

It’s a nice end user experience and convenient for a small team. Review collected by and hosted on G2.com.

It’s very hard to set up and customize. Anything you need to do for reporting needs to fit nicely into their way of reporting on KPIs. Review collected by and hosted on G2.com.

Allowed you to develop custom pre-written statements to send in chat and also multi-tasking is simple. It is also user friendly which is good. Review collected by and hosted on G2.com.

Sometimes the system goes down and doesn't allow for quick start up after it does shut down. Review collected by and hosted on G2.com.

Great for sales, as you can invite onsite customers while they navigate your company's website.

When our company had problems with their phone lines and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time.

It is web-based and easy to use the chat function.

Their customer service is fantastic! Review collected by and hosted on G2.com.

It goes down quite often.

Reporting could be more efficient. Review collected by and hosted on G2.com.

The platform is user friendly. It allows you to integrate HTML, which means that you can personalize the content to place in your website. Also, it comes with report tools within it, so everything is a click away. It is really fast and can be adapted to any website. Besides the reporting tools, it shows the website traffic in real time. LE is a complete platform!

The customer service is available 24/7 and they're excellent. Review collected by and hosted on G2.com.

To get to understand the whole platform and how it works there are some trainings needed. It's a lot of content nevertheless, the platform is simple and user friendly. Review collected by and hosted on G2.com.

Live chat provided by liveengage is super helpful! I frequently see customers tell us how much they like the feature. Lots of agent management options too. Review collected by and hosted on G2.com.

Queues are a little tricky to manage. There aren’t easy automated options to turn them on and off at certain times. Review collected by and hosted on G2.com.

I like that you are able to communicate with a company while working on something else. To me it is much easier than a phone call. Review collected by and hosted on G2.com.

The only thing that I can say that I personally dislike is that you are unable to hear the tone of their response. Review collected by and hosted on G2.com.

I like that the consumer can see when we are typing and that we can see where they are from and what part of the site they are on. Review collected by and hosted on G2.com.

I don't like that we are unable to toggle between both of our Live Chat systems to take multiple chats at this time. Review collected by and hosted on G2.com.