--- title: LivePerson Reviews meta\_title: 'LivePerson Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 207 reviews by the users' company size, role or industry to find out how LivePerson works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 207 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # LivePerson Reviews & Product Details Visit Website LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. * * * Product Website LivePerson Seller [LivePerson](https://www.g2.com/sellers/liveperson) Discussions [LivePerson Community](https://www.g2.com/products/liveperson/discuss) Languages Supported Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Cailyn Michaan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/liveperson/pricing) ## LivePerson Integrations (6) What do users say about integrations? Verified by LivePerson [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More FC Felice C. Customer Service Manager Mid-Market (51-1000 emp.) 1/29/2026 "LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement" 4.5/5 What do you like best about LivePerson? We use LivePerson to better customer engagements and the platform makes it possible with its great automation features. The tool automates customer service with AI agents which saves time while ensuring fast/efficient services. Thanks to 24/7 AI agents availability, we've enhanced customer experience. I like that LivePerson supports omnichannel engagements. I like that LivePerson offers enterprise grade security and this is a plus. Review collected by and hosted on G2.com. What do you dislike about LivePerson? No issues with LivePerson. It is very effective. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? We use LivePerson to better customer support. The AI agents saves time and ensures better customer satisfaction. In addition, the chatbot and live chat features makes LivePerson even better and we have improved customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nataporn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataporn C.") NC Nataporn C. IT Support Information Technology and Services Mid-Market (51-1000 emp.) 1/13/2026 Guest users or non-business users of the software, not included in G2 scores. "Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform" 4/5 What do you like best about LivePerson? Industry-Leading AI: The "Intent Manager" and NLU (Natural Language Understanding) are exceptionally accurate at understanding what customers actually want. True Omnichannel Messaging: Seamlessly unifies WhatsApp, Apple Business Messenger, SMS, and Web chat into a single agent desktop. Conversation Builder: A powerful low-code tool that allows even non-technical staff to build sophisticated bot flows using templates. Enterprise-Grade Scalability: Built to handle massive conversation volumes with high security and robust uptime. Review collected by and hosted on G2.com. What do you dislike about LivePerson? Complexity & Steep Learning Curve: The backend can be overwhelming. It’s not "plug-and-play" and often requires dedicated specialists to manage. Opaque Pricing: No transparent pricing tiers; custom quotes can be expensive, and conversation-based billing can lead to unpredictable costs. Rigid Reporting: While data is plentiful, the analytics dashboards can be slow and difficult to customize for specific business KPIs. Slow Implementation: Setting up the platform and integrating it with existing CRMs typically takes longer compared to lighter alternatives like Zendesk or Intercom. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? High Call Volume & Wait Times: Traditional phone support is slow and expensive. LivePerson shifts these "calls" to digital "messaging," reducing hold times. Fragmented Customer Experience: Customers hate repeating themselves across different apps. LivePerson unifies all channels (WhatsApp, Web, SMS) into one history. Agent Burnout: Agents often get overwhelmed by repetitive, simple questions (FAQs). Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Nehal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nehal G.") NG Nehal G. Customer Success Advisor Enterprise (\> 1000 emp.) 1/16/2026 "Seamless, Real-Time Customer Engagement Across Messaging Channels" 5/5 What do you like best about LivePerson? What I like best about LivePerson is its ability to deliver seamless, real-time customer engagement across multiple messaging channels, helping businesses provide faster and more personalized support. Review collected by and hosted on G2.com. What do you dislike about LivePerson? LivePerson has a fairly steep learning curve, especially for new users, and some advanced features require additional training to use effectively. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? LivePerson solves the challenge of managing high volumes of customer interactions across multiple digital channels. By centralizing conversations and enabling automation, it helps us respond faster, improve resolution times, and deliver a more consistent customer experience. LivePerson addresses the problem of repetitive, manual customer queries through conversational AI and automation. This has reduced agent workload, improved efficiency, and allowed our team to focus on more complex, high-value interactions. LivePerson helps solve the complexity of engaging customers across different messaging platforms by providing a single omnichannel solution. This has improved conversation continuity, agent productivity, and overall customer satisfaction. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Divyesh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyesh D.") DD Divyesh D. Administration & Safety Assistant Small-Business (50 or fewer emp.) 2/17/2026 Guest users or non-business users of the software, not included in G2 scores. "Fast Handling of High-Volume Inquiries with Strong Reporting and Analytics" 4/5 What do you like best about LivePerson? They handle large volumes of routine inquiries quickly, freeing up human agents to focus on more complex issues. This can significantly reduce support costs and improve overall responsiveness. The reporting and analytics are also praised for providing valuable data on customer interactions, which helps teams optimize workflows and improve service quality over time. Review collected by and hosted on G2.com. What do you dislike about LivePerson? Many users find the initial setup, especially for complex chat flows and campaigns, difficult and time-consuming, Some customers feel the costs may be high relative to perceived value, especially for smaller operations or compared to competitors Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? AI bots handle simple, repetitive questions automatically. Human agents only step in when needed. Centralized platform for all messaging channels. One inbox for agents to respond across platforms. AI can gather required information automatically before escalating to a human. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GY Giana Y. Digital strategist Expert Information Technology and Services Small-Business (50 or fewer emp.) 10/8/2025 "Customer Engagement Improved and Amplified by LivePerson for Excellent Results" 4/5 What do you like best about LivePerson? LivePerson is a solid AI supported conversation management platform, that creates adaptable, intelligent and friendly customer interactions We create an engaging environment that portrays human touch, ensuring that we capture the right sentiment analysis LivePerson dig deep to understand customer intent, which brings a successful and impressive experience We have experienced a brilliant interaction with CRMs, among other sales supporting strategies, creating an effective business plan Review collected by and hosted on G2.com. What do you dislike about LivePerson? LivePerson has a complex and dependable customization process, which feels steep to new developers or users The interface is solid and powerful, but it gets overwhelming when updates are released or available Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? LivePerson is helpful in managing large numbers of customers demands and interactions, which ensure we give brilliant and helpful feedback The response time is consistently controlled by LivePerson, and this makes our clients trust our services and value our information sharing process The unification of customer engagement creates continuity and efficiency in business operations, and all channels are precisely monitored through the program Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anshu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshu K.") AK Anshu K. Product specialist Mid-Market (51-1000 emp.) 9/30/2025 Guest users or non-business users of the software, not included in G2 scores. "LivePerson" 4.5/5 What do you like best about LivePerson? LivePerson is tool which is used in our organisation to handle customer and provide support to our customer without making any calls . By using this tool we can provide customer support to our customer 24/7 hour which make customer satisfaction. we can also make record of provided support by LivePerson. Also we can integrate this with other third party CRM for making ticket and make records of customer. It can provide support in many languages which is understood by customer and make customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about LivePerson? Its some advance feature is rewuiresubscription either montly or annually which make extra cost to organisation. It is mainly used by large type of organisation becasue its maintenance charges are not affordable to small size organisation. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? We can provide support to customer 24/7 hours which make customer satisfaction and reliable to organisation product's. it can also provide support in many languages. we can also integrate with any other third party CRM to mkae record of our customer support . Review collected by and hosted on G2.com. Show More 10/7/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite YH Yunis H. Digital Systems Engineer Information Technology and Services Small-Business (50 or fewer emp.) 10/10/2025 "LivePerson; Amplified Customer Experience, through AI Supported Conversations, But Poor Pricing" 4.5/5 What do you like best about LivePerson? LivePerson focuses on offering robust and natural human like conversations with clients, through remarkable automation The application concentrates with diverse channels, for instance, Social Media, WhatsApp, SMS, and others LivePerson has a brilliant intent recognition means, which is impressive and authentic The automated messaging capabilities ensure that all common queries are handled diligently LivePerson focuses on analyzing and measuring engagement efforts and feedback Review collected by and hosted on G2.com. What do you dislike about LivePerson? LivePerson demands structural payment reforms, due to the ever rising and growing prices Setting up LivePerson is not a walk in the park, demanding extra focus and facilitation Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? LivePerson is magnificent in handling extremely high customer interactions, meeting their expectations and creating efficient customer encounters The engagement process is 24/7, which means that support team is readily accessible with intelligent responses The multichannel inclusion makes all platforms connected in the system, which lowers operational costs and create a conducive environment in a company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mahmoud H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahmoud H.") MH Mahmoud H. DevOps Engineer Mid-Market (51-1000 emp.) 1/23/2026 Guest users or non-business users of the software, not included in G2 scores. "Robust AI-Powered Messaging That Boosts Engagement Across Channels" 4.5/5 What do you like best about LivePerson? What I like most about LivePerson is its robust, AI-powered chat and messaging capabilities. It helps automate customer conversations, shorten response times, and boost customer engagement across a range of digital channels, making it easier to support customers consistently wherever they reach out. Review collected by and hosted on G2.com. What do you dislike about LivePerson? One thing I dislike about LivePerson is that the initial setup and configuration can feel complex, especially for new users. In addition, customizing workflows and setting up integrations can take extra time and require more technical effort than I’d expect. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? LivePerson addresses the issue of slow, inefficient customer communication by offering AI-powered messaging and automation. It makes it easier to manage a high volume of customer requests simultaneously. For me, this means less manual work, faster response times, and higher customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AW Abdel W. Project Manager Accounting Small-Business (50 or fewer emp.) 12/4/2025 "Feature-Rich Platform That Delivers Exceptional Value" 4.5/5 What do you like best about LivePerson? It is seamless for multi-channels messaging which promotes great engagement since different clients uses different social channels such as live chats and sms. It has great analytic and insights for customers engagement which helps our company to give customers what they want. Review collected by and hosted on G2.com. What do you dislike about LivePerson? It is features rich hence complex learning curve. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? Without this tool we struggled to capture real insights from customers engagement and interactions those ended up missing on important points that would help us improve on our services. This tool however, helps capture all insights from customers interactions on all channels which has promoted high productivity in the company as we offer what our clients needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GR Gomez R. QC Specialist Building Materials Mid-Market (51-1000 emp.) 11/23/2025 "Outstanding Experience, Highly Recommend" 4.5/5 What do you like best about LivePerson? It has a seamless analytic and reporting capability that helps us monitor our organization in real-time. I also like the AI automation strength in this tool. It promotes great customer interaction on multiple channels. Review collected by and hosted on G2.com. What do you dislike about LivePerson? The customer service support is not very helpful. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? Due to high volumes of customers inquiries we struggled to maintain good customers relationship. However, since we brought this tool into our systems we are able to attend to all customers with no pressure. It even answer common questions to our customers through AI chat bots. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about LivePerson? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LivePerson ](https://www.g2.com/products/liveperson/discussions/new) ![Natalia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia C.") NC Natalia Cebotari • Last activity about 1 year ago how to use canned responses in LIveEngage if the hot keys combination is not working 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) [ View all Discussions ](https://www.g2.com/products/liveperson/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/liveperson/pricing) LivePerson Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-liveperson) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c5e5fe18e31bcec5f8751996074eb66/olark.png "Product Avatar Image") Olark 4.3/5(224) [ Compare Now ](https://www.g2.com/compare/liveperson-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-liveperson) ##### ##### LivePerson Features Communication Pop-up Chat Notifications In-App Messaging Internal Use Customization Conversation Archiving Lead Development Responses Personalization Route To Human Natural Language Understanding (NLU) Platform Conversation Editor Integration Human-In-The-Loop [ View More Features ](https://www.g2.com/products/liveperson/features) ## 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