# ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 356 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's system **easy to use** , enabling seamless communication and quick implementation for their business needs. (35 reviews) - Users praise the **proactive customer support** of ServiceTitan, enhancing efficiency and improving overall customer experience. (27 reviews) - Users appreciate the **robust features** of ServiceTitan, which enhance usability and support various roles effectively. (24 reviews) - Users appreciate the **constant tracking of information** in ServiceTitan, making customer service roles easier and more efficient. (20 reviews) - Users commend the **growth and analytical capabilities** of ServiceTitan, enhancing business efficiency through comprehensive data management. (19 reviews) - Efficiency (18 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (18 reviews) - All-in-one Tools (16 reviews) - Users appreciate the **seamless integrations** with existing software, enhancing user experience and streamlining processes. (15 reviews) - Reporting Features (15 reviews) **What users dislike:** - Users find the **learning curve steep** , needing time to master features like pricebooks and custom reports. (20 reviews) - Users find that **improvement is needed** in the user interface efficiency and feature updates for ServiceTitan. (19 reviews) - Users express frustration over **poor customer support** , citing unreachable help and untrained staff for complicated issues. (17 reviews) - Users criticize the **poor support** from ServiceTitan, facing unhelpful assistance and unresponsive communication during setup and troubleshooting. (17 reviews) - Users express frustration with **limited functionality** in ServiceTitan, particularly in inventory management and integration efficiency. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (8 reviews) - Expensive (7 reviews) - Feature Limitations (7 reviews) - Update Issues (7 reviews) - Integration Issues (6 reviews) ## ServiceTitan Reviews ### 1. The main hub for all client needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan R. | Marketing Director, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ServiceTitan?** ServiceTitan brings client relations, marketing, and reporting all in to one place. It is easy to manage clients needs and jobs success with having the option to reach out for marketing and future client relations. ST made it easy to find all client informations, create marketing groups, and offers suggestions on preferred marketing strategies. **What do you dislike about ServiceTitan?** The system does frequest updates and sends a lot of emails to users. The updates do usually happen overnight, but the info emails are a lot. Support occassionally takes a long time to provide resonable solutions and their are a lot of error messages. **What problems is ServiceTitan solving and how is that benefiting you?** ST made it easy to track client information, job progress, documentation, photo/video, and marketing. ST also made invoicing easier and more efficient. Review management is a nice touch so I don't have to click through all the web platforms we receive reviews for. **Official Response from Emily Smith:** > Thank you so much for leaving this review, Ryan! We are so glad we have you as a partner and appreciate this feedback. It will help us keep improving! ### 2. Good Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** The reporting and ability to have instant insight into your company's financial aspects is a great feature. They are also constantly asking for feedback and improving their platform, which is a positive. Being able to make forms required is an awesome feature that has saved us some headache for customer relations. **What do you dislike about ServiceTitan?** The software is pretty complex, and can take a bit of a learning curve in the beginning. Although their staff is helpful and they are making improvements to get you in touch with them faster, they can be difficult to get a hold of sometimes for more complex issues. The billing process is set up for technicians to sell in the field, which for commercial customers isn't always ideal. The service contract and proposal template features are currently in the works and will be very welcomed improvements for commercial customers. **What problems is ServiceTitan solving and how is that benefiting you?** They have helped us keep a better eye on billing and financials. They have also helped us keep track of tasks and workmanship performed on jobs through forms and reporting. **Official Response from Emily Smith:** > Thank you for taking the time to leave us this review! We are always working to improve and this feedback helps us move in the right direction. Thank you for being a customer! ### 3. Elevating our Data Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brian V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** The simple main screen allows anyone in the organization to see performance, but also want to dig into the details of how and why. Service Titan is user friendly to the beginner and allows for a lot of optemization and ability to customize the way we run our business. It has been an integral part of our success, and the hub for how we make decisions to continue to take care of our team members and customers. **What do you dislike about ServiceTitan?** Service Titan does not have a way to import previous customers that the brands can do themselves, they require a CV template and them to do the import, which of course they charge for. Also, get custimizations implemented can take a very long time and often the response is "send that as a recommendation and if others like it maybe we can do it." **What problems is ServiceTitan solving and how is that benefiting you?** Visibility of the week's work has been helpful, we are better able to utilize our capacity with quick views on the dispatch board, then we can communicate amongst our teams to make sure we are being effective. **Official Response from Emily Smith:** > Hey, thanks for taking the time to share your feedback, Brian. At ServiceTitan, we aim to impress all our customers, so this kind of review let’s us know we’re on the right track. Thanks again for sharing this and we look forward to working further with you! ### 4. Best way to connect all aspects of business for the trades **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ServiceTitan?** All in one software joining cusomter service, marketing, dispatching, accounting, inventory, and more. Easy to learn and use daily **What do you dislike about ServiceTitan?** Customer support could improve, and implementation needs to be a clearer process focused on teaching users the software **What problems is ServiceTitan solving and how is that benefiting you?** Dispatching, marketing to existing customers, accounting **Official Response from Emily Smith:** > Thank you for this stellar review! We love hearing that you find ServiceTitan easy to learn and use. That's exactly the goal our team has. We appreciate your feedback about customer support and will share this with our support team. Thank you for being a partner to ServiceTitan! ### 5. I am overall very impressed with Service Titan and the productivity it has brought to our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** The job booking process. I really like the call booking screen and the job screen. It hold a lot of information. With the information being immediatly available when the technician enters it. The color coding on the dispach board is really helpful. **What do you dislike about ServiceTitan?** The POS feature really needs a lot of work. The bluetooth devices never connect and we end up typing in every credit card. There is no barcode feature. We would like a receipt option for a thermal printer like a typical reciept rather than a full page. We also need more info about the customer when we select them, like if they are a member. **What problems is ServiceTitan solving and how is that benefiting you?** It is really helping us keep everything digitized and not having to rely on keeping track of paper service tickets. We have been live for about 2.5 years, so we are really fine tuning our processes to make it work for us. Purchasing and inventory tracking works great. ### 6. Everything we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney V. | Septic System Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** Service Titan allows us to work from one software instead of multiple softwares in our service business. The ability to quantify nearly every aspect of the business is extremely important and has been very beneficial for us. **What do you dislike about ServiceTitan?** Service Titan is the most expensive software we demo'd before choosing it. But, we feel the benefits outweigh the costs. No software is perfect, there are somethings we wish that could be customized that are not possible at this time. **What problems is ServiceTitan solving and how is that benefiting you?** Streamlining operations both in the office and in the field. Having one software verses several reduces mistakes and allows us to keep better control over the daily aspects of running the business. **Official Response from Emily Smith:** > We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. ### 7. User Friendly Smooth Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ServiceTitan?** Cloud based, fast tech service, user friendly, personalization, **What do you dislike about ServiceTitan?** memberships need work, the interface for memberships doesn't fit an HVAC setting, needs to implement an upgrade to show how many peices of equipment the customer has. **What problems is ServiceTitan solving and how is that benefiting you?** It's cloud based, so our techs see updates to their schedule immedietely. We can immediately send estimates to customers for repair & replacement The dispatch board, and the dashboard are incredibly helpful in determing where to send a call based on KPI's and routing **Official Response from Emily Smith:** > Thank you so much for leaving us this review! Feedback like this helps let us know we're on the right track, but also how we can continue to improve. ### 8. Feature rich software that truly helps your business grow **Rating:** 5.0/5.0 stars **Reviewed by:** Leon W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ServiceTitan?** ServiceTitan streamlines the way we run our company. We love having instant access to performance data that we can pull up at any time and trust that it is accurate. **What do you dislike about ServiceTitan?** This software is so feature rich that often times that makes things not as intuative as I would hope. Takes a lot of work to set up and learn how to use. **What problems is ServiceTitan solving and how is that benefiting you?** Easy dispatching, reports, automating boring things that nobody should be spending their time doing these days. ServiceTitan has solved many small issues that we have had in our business most notibly, ease of customer payment methods. **Official Response from Emily Smith:** > Thanks so much for this incredible review, Leon! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business. ### 9. Service Titan has the potential to be everything a Contractor needs **Rating:** 5.0/5.0 stars **Reviewed by:** Erick B. | Accounts Receivable Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ServiceTitan?** I love how they offer so much flexibility and customization in your software. Payroll tracking is also amazing. **What do you dislike about ServiceTitan?** Their pricing is a bit steep for smaller companies it would be nice to have a more tiered pricing system so the smaller companies can afford it. **What problems is ServiceTitan solving and how is that benefiting you?** It solved departmentalization tracking for labor and costs and gross profit numbers on every job. As well as streamlining accounting systems. **Official Response from Emily Smith:** > Thank you so much for leaving us this review, Erick! We are thrilled to hear you enjoy the ability to customize to your business needs and that it streamlined your accounting systems. We appreciate the feedback. Thanks for being a ServiceTitan partner! ### 10. The dashboard is extremely user friendly. It provides lead information as well as tracking number **Rating:** 4.0/5.0 stars **Reviewed by:** Juan K. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about ServiceTitan?** I like that the dashboard is easy to use and that it provides plenty of data. This helps us to determine where we should allocate our marketing dollars. They also provide tracking phone numbers that we can add to our website, **What do you dislike about ServiceTitan?** At the moment there isn't much we dislike about service titan. If I had to choose one thing I would say that sometimes we have had a difficult time getting a hold of a support rep when we have had small issues that needed some support. **What problems is ServiceTitan solving and how is that benefiting you?** It consolidates all of our marketing efforts and gives us an estimated return on investment from our marketing campaigns. It also helps us put or clients on a schedule and to ensure we have techs to tale care of their needs. **Official Response from Emily Smith:** > Thanks so much for the review, Juan! We're thrilled to hear you've had a great experience with the dashboard. We appreciate the feedback about support. Our team is actively working to improve our customer's support experience and we will be sure to share this with them. ### 11. Fantastic system for building options quicker, more professional layout and presentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Lonnie S. | Investor, business coach, mentor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ServiceTitan?** Fantastic system for building options quicker, more professional layout and presentation. With the tasks already built by you in the beganing streemlines the entire service call, quicker, faster and better. **What do you dislike about ServiceTitan?** When the cell phone service laggs and you get the Service Titan speen of death, sometimes very slow to load photos, and sometimes does not load the photos at all **What problems is ServiceTitan solving and how is that benefiting you?** We cerantly do not have the support working on any problems at this time, in the past Service Titan tech - support teem was very responcesve and easy to work with. I will ask my service team in the morning at the end of our service meeting and see what problems we can send to you. I will reach out to the other departments and see if they are experancing any isues as well **Official Response from Emily Smith:** > Thanks so much for taking the time to fill out this review, Lonnie! We are so grateful to have you as a customer and look forward to making even more improvements! ### 12. Service Titan Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy D. | ED, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about ServiceTitan?** What is mosy helpful about using Service Titan is the ability to have all your business needs in one spot, the drip campaigns really capture that unsold revenue and the platform is super easy to use. I also enjoy the marketing overview aspect to track my campaigns' performance. **What do you dislike about ServiceTitan?** The only thing I am not too crazy about regarding using ST is their DNI call tracking, I wish there were a faster way to enable numbers automatically versus having to input 25 manually. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan is solving administration and data tracking problems for me, it is making it easier to track results and put those numbers back over to the customer. **Official Response from Emily Smith:** > We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. ### 13. We love service titan! Very efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Tundra A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** Responsive help line if you need help, effiecient and easy to use once you learn the ins and outs. They are constantly making improvements to the site also, which I love. **What do you dislike about ServiceTitan?** Onboarding could use some work. We felt as though they were not nearly as thorough as they should have been. Luckily, there are a lot of resources to learn what you need to learn to get by. **What problems is ServiceTitan solving and how is that benefiting you?** I wear many hats in our company: CSR, Dispatcher, Accounts Receivable, Accounts Payables, Customer Service. Service Titan makes my job much easier, it does the job of 10 people. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience with ServiceTitan, Tundra. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. ### 14. Service Titan ROCKS!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Markeita C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ServiceTitan?** managing the purchase orders in order to have a better handle on inventory. **What do you dislike about ServiceTitan?** I havent found anything that I dont like about Service Titan **What problems is ServiceTitan solving and how is that benefiting you?** Inventory tracking, pricebook in order to provide flat rate pricing. I love the face that servicetitan pro pricebook, automatically keeps up with the reginal average of how long it takes for a specific repair and the cost of the job. **Official Response from Emily Smith:** > Thank you so much for taking the time to leave us this review, Markeita! Feedback like this lets us know we're on the right track. Thank you for being such a wonderful partner. ### 15. Industry Leading **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin W. | Freelance Photographer, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** I do think it is an industry leader when it comes to optimizing business performance and reporting for Service driven companies. **What do you dislike about ServiceTitan?** In my experience recently I do think that ServiceTitan needs to work more on the Commercial and Construction side of the industry. In it's current state it is lacking in this dept. **What problems is ServiceTitan solving and how is that benefiting you?** It has helped many of our companies move towards a paper-free business. It also on a daily basis helps us become more in tune with out customers needs, sometimes even before they are aware themselves. **Official Response from Emily Smith:** > Thank you so much for this feedback, Kevin! We definitely hear you and are working hard on our Commercial and Construction product. Stay tuned! ### 16. Admin Support to bring value to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Mike Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** The best all-included software solution for my clients. Even though all businesses run similarly ServiceTitans functionality allow me to support my client dynamically. From basic operations of accounting and operations management to value added customer communications and marketing ServiceTitan is the one software needed. **What do you dislike about ServiceTitan?** The only thing I would say is an issue is that so many functionalities can be leveraged; it is sometimes hard to find the best order of operations to employ them all. **What problems is ServiceTitan solving and how is that benefiting you?** My agency focuses on marketing support, then adds value to operational processes that generate better data for management and marketing purposes. **Official Response from Emily Smith:** > Thanks so much for this incredible review, Mike! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business. ### 17. My experience has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ServiceTitan?** What I like best about service titan is the attention to detail. **What do you dislike about ServiceTitan?** I dislike how service titan lumps together all the marketing costs instead of separating them. My company works with an equipment distributor and if we mention them on our direct mail/postcards they will reimburse us. iI is very hard to send them an invoice for the direct mail when the service titan lumps all the costs from marketing in one. **What problems is ServiceTitan solving and how is that benefiting you?** At the moment I'm not sure. **Official Response from Emily Smith:** > Thanks for the feedback, Kelly! This is the kind of insight we need to make our customer experience even better. ### 18. Best home service business software hands down **Rating:** 5.0/5.0 stars **Reviewed by:** Gary W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** ST allows me to run my business all in one place, collecting pictures, forms, invoices, equipment info, service agreements, and MORE. On top of that it's all in ONE PLACE. No more searching and searching for that call recording in a sea of thousands of calls! **What do you dislike about ServiceTitan?** IF you intend to DIY your service titan implementation it can be hard to understand becuase the implementation specialists aren't contractors and we contractor aren't software people. Fortunately you don't have to DIY as there are ST certified providers that can get you rolling right form the get go. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan helps with call booking, routing efficiency, customer communication, inventory management, invoicing and matching up payments. We used to have 6-10 pieces of software to do what ST can do all on one platform! **Official Response from Emily Smith:** > Thanks for this amazing review, Gary! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. ### 19. Simple, Intuitive, Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** ServiceTitan has helped us streamline many aspects of our business and increase our efficiency and profitability **What do you dislike about ServiceTitan?** Due to how heavily customizable the platform is, it is sometimes difficult to identify new ways to increase or maximize efficiency or experiment with new features. **What problems is ServiceTitan solving and how is that benefiting you?** Tracking equipmenet, material and labor costs in real time gives us immediate pricing feedback and ties directly to our field pricebooks for quick updates. Phones integration records each call and saves it directly to the applicable job/customer account. **Official Response from Emily Smith:** > Thank you so much for such an incredible review, Brandon! We are always looking for ways to improve efficiency in the trades and this review lets us know we're on the right track. ### 20. This platform is a must for the trades. **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** ServiceTitan make so many jobs more efficient. The KPI's we gather are so important. ST is constantly improving the product and listens to their customers for ideas and also pain points to resolve them quickly. **What do you dislike about ServiceTitan?** Any problem I have experienced with ServiceTitan has always been resolved within a reasonable amount of time. **What problems is ServiceTitan solving and how is that benefiting you?** Forms are amazaing. We can now get the information we need from the field by requiring forms to be filled out. **Official Response from Emily Smith:** > Thanks for this amazing review, Sharon! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. ### 21. Revolutionizing Customer Service in Plumbing: How Benjamin Franklin Relies on Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ServiceTitan?** I love the reporting features, marketing pro, how robust and comprensive the platform is. The CRM is straight forward, easy to use, and thorough at supporting all stages of the company. **What do you dislike about ServiceTitan?** I don't like their support department (it seems like nothing can get resolved in one call). Also, some features that seem like they would be obvious when it comes to marketing does seem to be lacking. **What problems is ServiceTitan solving and how is that benefiting you?** Being a marketing team of one, this platform empowers me to be able to maximize the marketing intiatives needed to keep this company afloat. Straightforward clean data, easy to use platform, automated processes, and easy ROI attribution. **Official Response from Emily Smith:** > Thank you so much for taking the time to provide this feedback! I'm sorry to hear you've had trouble with support and appreciate you sticking with us as we continue to make improvements! ### 22. Works well for most all things we need it for. **Rating:** 4.0/5.0 stars **Reviewed by:** Sherri L. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** It is very easy to manuver through the system and if you cannot find what you need you can always ask for help and the representatives are always willing to help you. **What do you dislike about ServiceTitan?** When updates are scheduled and completed, it will sometimes cause issues with other things that should not have broke with the update. **What problems is ServiceTitan solving and how is that benefiting you?** They are listening to their users and adding updates and specific fixes for each client. **Official Response from Emily Smith:** > Thanks for the feedback, Sherri! This is the kind of insight we need to make our customer experience even better. ### 23. Grulling at Times! **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle W. | Bookkeeper, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** Invoices and payments are easy to track and export to quickbooks. I can see up to date sales & revenue. **What do you dislike about ServiceTitan?** There are too many steps in every process. There are always software issues after an update has been completed.This software is not made for sales, it's more service oriented **What problems is ServiceTitan solving and how is that benefiting you?** Offering a better way of customer communication and able to track the jobs and techs at any given time. **Official Response from Emily Smith:** > We’re sorry to hear about this experience, Danielle. If there’s anything we can do to improve your experience with ServiceTitan, don’t hesitate to contact your Success team. ### 24. Amazing Software **Rating:** 4.5/5.0 stars **Reviewed by:** pj s. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** I love the technology, and the ability to be on the cutting edge with customer communication. The ease of navigation **What do you dislike about ServiceTitan?** The price and upgrades. IE. Marketing Pro, dispatch Pro, etc. Another is the way the location and the customer files are two separate things. and how it defaults. **What problems is ServiceTitan solving and how is that benefiting you?** Technician performance, and reporting to help coach. We are able to really dial in where tech is struggling. **Official Response from Emily Smith:** > Thanks for the feedback! This is the kind of insight we need to make our customer experience even better. ### 25. Love hate relationship. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** The base functions are great. We still don't utilise all the features but it makes the job start to finish much easier. **What do you dislike about ServiceTitan?** Our two main areas of struggle is the add on programs not meeting expectations while being quite expensive and the lack of capable customer service. These have resulted in us canceling marketing pro and phones pro. The attempt to be an early user of payroll pro was a disaster! **What problems is ServiceTitan solving and how is that benefiting you?** Being a single stop for alomost all of our customer based contact has be great. From the initial call to the completion and follow up this has been a great system for us. **Official Response from Emily Smith:** > Thank you for taking the time to fill out a review! I'm sorry that your experience with our pro products did not meet your expectations. Please don't hesitate to let me know if you would like to speak with our team further about this. Thank you! ### 26. Great software - Changed the game for home service businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** Constantly improving the software to make it worker faster and better - Definitely a culture of constand improvement within their entire team. **What do you dislike about ServiceTitan?** Very robust software that takes time and manpower to implement and without implementation, it is not worth the money. **What problems is ServiceTitan solving and how is that benefiting you?** Streamlines or automates most of my business processes. Puts protections in place to guarantee a consistenly great customer experience. Reduces necessary overhead. **Official Response from Emily Smith:** > Thank you for taking the time to leave us such a wonderful review, Mary! ### 27. Good but needs tweaking **Rating:** 4.0/5.0 stars **Reviewed by:** michelle t. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** I like the platform, Having very many options to look up a customer/ location is very useful. **What do you dislike about ServiceTitan?** How mant tabs you get, It opens a new one every time you click on a job. I find it makes my computer run slow and I end up with atleast 20 tabs always open on my computer. **What problems is ServiceTitan solving and how is that benefiting you?** It helps out track data well and our numbers. **Official Response from Emily Smith:** > Thanks for the feedback, Michelle. This is the kind of insight we need to make our customer experience even better. ### 28. Great Software to Manage Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Keri K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about ServiceTitan?** The software and system are so easy to use. They provide support that is unmatched by any other system we have used. Service Titan integrates with all the other apps and platforms we utilize so it has been a seamless process. **What do you dislike about ServiceTitan?** At this time, I do not have anything I dislike about Service Titan. I have been thoroughly impressed with every aspect of the system each and every time I use it. **What problems is ServiceTitan solving and how is that benefiting you?** It has simplified the process of working with our contractors. The teams that utilize it have had nothing but success in every aspect of the software itself as well as out in the field. **Official Response from Emily Smith:** > Wow, our team loves hearing feedback like this, Keri. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, and we are so glad to hear it seamlessly integrates with everything else you use! ### 29. Business Systems Anaylyst **Rating:** 5.0/5.0 stars **Reviewed by:** Jana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** It is perfectly tailored to the home services industry. **What do you dislike about ServiceTitan?** I don't have a lot of dislike for it. The only thing that I could say is that it is expensive. **What problems is ServiceTitan solving and how is that benefiting you?** How to dispatch efficiently and to track job costing. How to record memberships and track revenue. It also solves the problem of manually tracking/calculating technician performance. **Official Response from Emily Smith:** > Hey, thanks for taking the time to share your feedback, Jana. At ServiceTitan, we aim to impress all our customers, so this kind of review let’s us know we’re on the right track. Thanks again for sharing this and we look forward to working further with you! ### 30. Efficient, User Friendly Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** You can do everything necessary for all jobs in ServiceTitan. No more going back and forth between systems. It is easy to navigate. Training modules are extremely helpful and make hiring new employees easier. **What do you dislike about ServiceTitan?** ServiceTitan is a very expensive investment. Customer support can lack at times. When updates occur it is almost guarenteed something will be broken the next day **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan allows us to book calls in an efficient way for our technicians. Our accounting team has ease of payment processing and detailed accounting reports. Our CSRs are able to efficiently book calls. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience with ServiceTitan. We know how valuable improving a businesses’ efficiency can be! Thank you for continuing to be our industry partner. ### 31. The Great Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** The ability to pull realtime reports, track KPI's, marketing and lead source integration, quickbooks integration, and easy to use scheduling and estimating features. **What do you dislike about ServiceTitan?** We aren't using all the that ST has to offer. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps to solve the problem of coordinating a massive schedule during our busiest time of year. **Official Response from Emily Smith:** > Hey, thanks for taking the time to share your feedback, Mike. At ServiceTitan, we aim to impress all our customers, so this kind of review lets us know we’re on the right track. Thanks again for sharing this and we look forward to working further with you! ### 32. Best CRM for the service industry **Rating:** 4.5/5.0 stars **Reviewed by:** Scott F. | Technology Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about ServiceTitan?** There are so many configurations to fit your company! ST also does multiple webinars with some of the best in the industry to help your company grow. Lots of resources for training for both ST and best practices from other like businesses. **What do you dislike about ServiceTitan?** Support can be a challenge at times, but they are putting a lot of resources into making this better. With growth, they can't seem to hire and train support fast enough. Understandable. But typically, you can get the answers you need. The community forum helps a lot with this, as well! **What problems is ServiceTitan solving and how is that benefiting you?** Jobs are organized. We are able to keep track of locations, customers, equipment, & more in one place, and it is easily accessible. Calls routed into ST makes it easy to link up with customer accounts, and having the recordings is a great resource. ST is a great place to integrate so many things into one place. ### 33. We started ST in Oct 2022 and we love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Bob B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** For management, the reports are very detailed to what we want to see and track. **What do you dislike about ServiceTitan?** I would say that the least thing we like, would be the lack of training after you go live **What problems is ServiceTitan solving and how is that benefiting you?** I would say that the hardest for us is inventory and the pricebook **Official Response from Emily Smith:** > Thanks for this amazing review, Bob! We work really hard to provide the best experience possible for our customers, so please reach out to your Success Manager if you need anything else or more training! ### 34. Service Titan hits the mark **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** Service Titan has so many pros. It handles memberships well, we can see our revenues in real time, all the tech details are so important! Make sure you take the time to set up everything well - they will help you! **What do you dislike about ServiceTitan?** Like with any software its not always intuitive how to do something. But they have a lot of information to get you through it. **What problems is ServiceTitan solving and how is that benefiting you?** They are always updating and they take in User feedback so its getting better and better all the time. **Official Response from Emily Smith:** > Five stars—wow! Thank you so much for taking this time to post this review. ### 35. Best CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Aden R. | Director Of Operations, Marketing And Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2022 **What do you like best about ServiceTitan?** It's stream lines everything in the business from appointments to scheduling, accounting, payments **What do you dislike about ServiceTitan?** I dislike that the implementation team wasn't more on top of it **What problems is ServiceTitan solving and how is that benefiting you?** It's keeping our schedule organized and ensuring our client communication is timely. Keeps all client info in one place **Official Response from Emily Smith:** > Thank you for taking time to leave us a review, Aden! We are so happy to hear ServiceTitan streamlines your business. ### 36. My Experience with ServiceTitan **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** The design, which creates a very user-friendly experience. ServiceTitan's design is lightyears ahead of other industrial softwares I have worked with in the past. **What do you dislike about ServiceTitan?** Some minor things, like technicians not being able to add tags to equipment. I also wish we could create text message campaigns that are not tied to recurring services. **What problems is ServiceTitan solving and how is that benefiting you?** Allows us to have automatic campaigns running in the background, allows technicians and other roles to easily complete jobs and have all the information they may need right at their fingertips. **Official Response from Emily Smith:** > We love hearing feedback like this at ServiceTitan—thank you! Make sure to submit any ideas you have in Community and you just might show up on BCN's YAWL video! ### 37. Game-changing software for the trades! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena P. | Business Strategist & ServiceTitan Solutionist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** ServiceTitan is a game-changing software for businesses in the home service industry. It provides a comprehensive suite of tools and features designed to streamline and optimize your business operations, leading to increased productivity, profitability, and customer satisfaction. **What do you dislike about ServiceTitan?** If you don't take the time to configure your account with a strong foundation from the start, you will find it challenging to track your KPIs accurately. Hire a ServiceTitan Certified Provider to help you with onboarding, configuration, and optimization! **What problems is ServiceTitan solving and how is that benefiting you?** Increased efficiency and improved customer experience is the biggest areas of benefits, to name a few. **Official Response from Emily Smith:** > Thanks for this amazing review, Sheena! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. ### 38. My ST review. **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ServiceTitan?** Ease of use for technicians and office staff. **What do you dislike about ServiceTitan?** Having to hunt for a specific report and try to decifer if it is a legacy report or a regular report. **What problems is ServiceTitan solving and how is that benefiting you?** It solves most problems with dispatch and assigning technicians to their jobs. **Official Response from Emily Smith:** > Thank you for taking the time to leave us this review, James! ### 39. Best Home Services CRM platform in the Industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Moroni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about ServiceTitan?** The sheer number of features and automatetions available for use. Pricebook features are awesome! **What do you dislike about ServiceTitan?** At times the system can become slow or non-responsive. **What problems is ServiceTitan solving and how is that benefiting you?** Pricebook usability and features. Job costing and profitability in terms of good services and other offerings in the Pricebook that are profitable and user friendly. ### 40. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Jared R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about ServiceTitan?** THE SALES SYSTEM FOR OUR TECHS. THE CALL CENTER NUMBERS FOR BOOKING RATES. **What do you dislike about ServiceTitan?** NO PRE SALES INFO FOR PROSPECTING AND LIMITED FOLLOW UP ON LEADS **What problems is ServiceTitan solving and how is that benefiting you?** OVERALL MAKING IT EASY FOR US TO DO BUSINESS FROM ONE APP **Official Response from Emily Smith:** > Thank you for sharing this feedback! At ServiceTitan, we’re truly humbled to be a part of our customers’ success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us. ### 41. Best CRM on the market for the trades! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** Service Titan is the best CRM on the market for trades. The KPI tracking and reports you can run are unbeatable. **What do you dislike about ServiceTitan?** The one-on-one support for small businessess. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan pulls up the customer automatically when they call. It tracks my CSR's booking metrics and my tech's conversion rates. **Official Response from Emily Smith:** > This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use for CSRs and technicians, so we’re glad to hear your team is having success. We’re still hard at work developing new features and aiming sure your business stays on the cutting edge! ### 42. Premium Field Service Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Banibrata D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about ServiceTitan?** It is like a one stop software destination for all home and commercial contractors to keep all their service visits and construction projects running smoothly. **What do you dislike about ServiceTitan?** We cannot sell equipment via the system, as it is not capable for AHRI matchups **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps us to do Field Service management perfectly and improves the overall management of the organisation. **Official Response from Emily Smith:** > Thank you so much for leaving this review, Banibrata! Reviews like this let us know we're on the right track and help us continue to improve. ### 43. Great Product - Needs a manual **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about ServiceTitan?** Great product with an all-in-one tools offering. Every aspect of the interaction with customers can be supported by the tools offered. The audit function is especially useful. **What do you dislike about ServiceTitan?** It's very complex to install and has a very steep learning curve. The learning curve is so steep, that for a short period of time you will need to hire one person to handle the transition. Due to its initial complexity and subpar customer support team, It's probably better suited for mid-size and large companies with a large IT department. **What problems is ServiceTitan solving and how is that benefiting you?** Interacting with customers in a way that leaves a paper trail and can be audited easily. **Official Response from Emily Smith:** > Thank you for taking the time to leave us this review! If there’s anything we can do to improve your experience with ServiceTitan, don’t hesitate to contact your Success team. ### 44. Great software, always evolving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ServiceTitan?** I like the fact that Service Titan is always evolving. There is a lot more functionality than other field services software. Also, the reporting functionality makes it easy for users to see what's happening in their businesses. **What do you dislike about ServiceTitan?** Sometimes the features can be overwhelming. If you don't keep up, you will fall behind. Also, getting a resolution of issues can take a lot of time, even if you have the problem and fix it well-documented. **What problems is ServiceTitan solving and how is that benefiting you?** I work with customers that struggle with implementation or functionality after implementation. Service Titan's internal support or lack thereof, makes my job, and others like it a necessity. I feel that my explanation and training of ST to customers helps them see/use the benefits. **Official Response from Emily Smith:** > This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! ### 45. Garbage in, Garbage out! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about ServiceTitan?** What I like most about Service Titan is that at any given time we are able to see the numbers for the day, week, month or YEAR! **What do you dislike about ServiceTitan?** If everyone isn't on board with the platform and pulling in the same direction, it will not be a success. **What problems is ServiceTitan solving and how is that benefiting you?** The most important problem that we are solving with Service Titan is the problem that has not yet arrived. **Official Response from Emily Smith:** > Wow, our team loves hearing feedback like this. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. ### 46. My experience with Service Titan **Rating:** 4.5/5.0 stars **Reviewed by:** Roze R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ServiceTitan?** The best part about Service Titan is the software they have, which is many beneficial for our business to run it smoothly. **What do you dislike about ServiceTitan?** The thing I dislike about Service Titan is when some of the software gives trouble and runs slow. **What problems is ServiceTitan solving and how is that benefiting you?** As mentioned earlier, the software there are making is helping us to run our business smoother and making me more productive. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience with ServiceTitan, Roze! We're so glad to hear it's making your business more productive. ### 47. Great CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jerod S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** Ease of use and features. They are on the cutting edge of this industry **What do you dislike about ServiceTitan?** Takes a while to on-board and get the hang of things. **What problems is ServiceTitan solving and how is that benefiting you?** Business automation and systems flows. **Official Response from Emily Smith:** > Five stars—wow! Thank you so much, Jerod, for taking this time to post this review. ### 48. Great product that keeps improving!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** The ease of use. It's a very intuitive progam. **What do you dislike about ServiceTitan?** The calendar page does not seem very useful. **What problems is ServiceTitan solving and how is that benefiting you?** It helps so steamline call booking and managing job capacity very well. **Official Response from Emily Smith:** > Thanks for the review! We’re still hard at work developing new features and aiming to make sure your business stays on the cutting edge! ### 49. Easy to use system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ServiceTitan?** User friendly, up to date technology, improvements happening all the time! **What do you dislike about ServiceTitan?** Can at times be a little challenging to find help quickly (on the fly) **What problems is ServiceTitan solving and how is that benefiting you?** Labor review, scheduling. Easy to see analytics. **Official Response from Emily Smith:** > Thank you so much for leaving us this review! We are so happy to hear you find ServiceTitan user-friendly - it lets us know we're on the right track! Thank you for allowing us to be a partner to your business. ### 50. AFTER 5 YEARS **Rating:** 0.0/5.0 stars **Reviewed by:** Skip C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about ServiceTitan?** SCHEDULING DISPATCHING **What do you dislike about ServiceTitan?** When I need help setting up or fixing functions **What problems is ServiceTitan solving and how is that benefiting you?** Eliminates repetitive tasks associated with booking and closing jobs and posting to accounting. **Official Response from Emily Smith:** > We’re sorry to hear about this experience, Skip. If you could tell us a little more about your situation, we’re happy to help resolve it. Let us know how we can contact you. ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A43%3A17+-0500&secure%5Bsession_id%5D=614df815-552d-45c5-a860-3f87b5a283bb&secure%5Btoken%5D=9a98e6819553e47ad130a2e7312269f30f1ed08b4ec9adb0b654846ee6ad195a&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Liftify](https://www.g2.com/products/liftify/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (388 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)