ServiceTitan Reviews & Product Details

They offer a comprehensive field service management solution that covers everything you need. Beyond scheduling and dispatch, their invoicing integrates seamlessly with QuickBooks. They also provide features like Marketing Pro, online payments, estimates and proposals, AI tools, and CRM functionality. Overall, it’s a true all-in-one platform designed to streamline operations and support business growth. Review collected by and hosted on G2.com.

Even though ServiceTitan is often praised as an all-in-one platform (like you described), there are some very consistent complaints that come up across reviews and user discussions.

1.) It's expensive, 2.) Steep learning curve/complexity. 3.) Long and difficult onboarding, 4.) Customer support can, at times be inconsistent, for example; long wait times, getting passed between teams, inconsistent answers. Bottom line; ServiceTitan's biggest downside is actually tied to its biggest strength: It tries to do everything, which leads to all of the above dislikes. Review collected by and hosted on G2.com.

ServiceTitan really lets users go as deep as they want, depending on how much functionality they need. If you’re willing to take the time to learn the system, you can accomplish a lot with this platform, and tailor it to fit the way you work. They also really stand behind their product. Review collected by and hosted on G2.com.

On the flip side, you really do need to invest a significant amount of time in setup and in learning your way around the software to get the most benefit from it. For some people, it can be difficult to wrap their heads around how everything works at first. Review collected by and hosted on G2.com.

I appreciate that ServiceTitan is cloud-based, making it always accessible, and it's quicker than our previous dispatching software with less downtime. I like that ServiceTitan is more robust than what we previously used. I also appreciate that they are always trying to grow and improve. After getting used to the product, it makes more sense and things become easier to find and identify. We love our CSM Kima, she has been a rockstar and the best support we could've asked for! She has helped us identify issues that we've ran into and where we're falling short, she has also helped us learn more of ST's best-practices to streamline our processes. Review collected by and hosted on G2.com.

Sometimes they release new products and updates before refining existing ones, which could be improved by more testing. The initial setup was terrible, involving long hours, stressful nights, and correcting mistakes made by the onboarding team or ourselves. But we're past a lot of that now. Review collected by and hosted on G2.com.

ServiceTitan has allowed us to consolidate our software, and their ongoing support has been fantastic. In many ways, we’re essentially three companies in one: a service company, a new-homes plumbing company, and a commercial plumbing company. ST lets us manage all three with a single piece of software, so everything stays in one place. Review collected by and hosted on G2.com.

The price is a concern, and the reporting feels somewhat restrictive. Some parts of the product aren’t very intuitive, so I often have to rely on the support team to get things done. Review collected by and hosted on G2.com.

It’s easy to use and simple to customize to fit my business needs. I also love that I can access it from anywhere, on any device, as long as I have an internet connection. Review collected by and hosted on G2.com.

Sometimes it can feel a bit slow, but other than that, I don’t have any complaints. Review collected by and hosted on G2.com.

What I like best about ServiceTitan is how everything is in one place dispatching, scheduling, invoicing, and customer history. It keeps our office and technicians connected in real time and makes our daily workflow much more organized and efficient. Review collected by and hosted on G2.com.

One thing I dislike about ServiceTitan is that it can take some time to learn because there are so many features. The system is very powerful, but it may feel overwhelming at first for new users. Once you get used to it, though, it becomes much easier to navigate. Review collected by and hosted on G2.com.

The staff at ServiceTitan is unbelievable, actually. They're amazing. The support available is really good. The software has greatly increased our ability to schedule in a way more efficient manner. Review collected by and hosted on G2.com.

The onboarding was extremely challenging. And we could have more information before onboarding, like knowing what is expected of us before signing up. I feel like I wish I had more transparent information given to me as to what you're signing up for and how long, and knowing what pricing will be. The initial setup was the opposite of easy. It is too complex for a small company like ours. Review collected by and hosted on G2.com.

I love how ServiceTitan excels on the customer-facing side, making interactions seamless both for the tech in the field and the customers. The reporting is absolutely top-notch and is the lifeblood of our business, ensuring we have the insights to continue and make deals effectively. Review collected by and hosted on G2.com.

There is a lot to ServiceTitan. I would like it more if it was possible for a less obtuse system, and more could be toggled on as it’s needed. Nothing specific comes to mind, but when onboarding, there are so many features to be learned. The initial setup was very time-consuming. Review collected by and hosted on G2.com.

I like that i dont have to comunicate with the guys in the field anymore because the ticket system makes it so easy, is like 2 birds in one stone, i made the ticket and they get it in their devices, i dont have to say heeey you have work for tomorrow Review collected by and hosted on G2.com.

i dont like that it doesnt have some features that i would love it to have, like VOIDED invoices or emails that says hey this is overdue, or my guys doesnt have the gps tracking of the day (i explained to one guy and he told me that you dont have by this moment) and other stuff but i know its a growing company so i will keep waiting for the new features Review collected by and hosted on G2.com.

What we appreciate most about ServiceTitan is how it connects every part of our HVAC business, starting with the initial customer call and continuing through to job completion and follow-up. It goes beyond being just software; it serves as a comprehensive business management system that enables us to work more efficiently, provide an improved customer experience, and measure tangible results. Having a dedicated and proactive CSM like Katharine enhances the experience even further—she truly exemplifies what customer success should be. Review collected by and hosted on G2.com.

ServiceTitan is undoubtedly a powerful platform, but its extensive range of features and settings means there is a noticeable learning curve. Tasks like managing the pricebook and creating custom reports can sometimes be complicated and require significant time to adjust properly. Furthermore, some functions still depend on manual workarounds or API connections, especially for certain integrations and bulk actions, which could benefit from greater automation. Review collected by and hosted on G2.com.