# ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 356 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's system **easy to use** , enabling seamless communication and quick implementation for their business needs. (35 reviews) - Users praise the **proactive customer support** of ServiceTitan, enhancing efficiency and improving overall customer experience. (27 reviews) - Users appreciate the **robust features** of ServiceTitan, which enhance usability and support various roles effectively. (24 reviews) - Users appreciate the **constant tracking of information** in ServiceTitan, making customer service roles easier and more efficient. (20 reviews) - Users commend the **growth and analytical capabilities** of ServiceTitan, enhancing business efficiency through comprehensive data management. (19 reviews) - Efficiency (18 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (18 reviews) - All-in-one Tools (16 reviews) - Users appreciate the **seamless integrations** with existing software, enhancing user experience and streamlining processes. (15 reviews) - Reporting Features (15 reviews) **What users dislike:** - Users find the **learning curve steep** , needing time to master features like pricebooks and custom reports. (20 reviews) - Users find that **improvement is needed** in the user interface efficiency and feature updates for ServiceTitan. (19 reviews) - Users express frustration over **poor customer support** , citing unreachable help and untrained staff for complicated issues. (17 reviews) - Users criticize the **poor support** from ServiceTitan, facing unhelpful assistance and unresponsive communication during setup and troubleshooting. (17 reviews) - Users express frustration with **limited functionality** in ServiceTitan, particularly in inventory management and integration efficiency. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (8 reviews) - Expensive (7 reviews) - Feature Limitations (7 reviews) - Update Issues (7 reviews) - Integration Issues (6 reviews) ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A47%3A31+-0500&secure%5Bsession_id%5D=1637091a-a34e-4ead-8050-7b4cd3bbfd33&secure%5Btoken%5D=9c1374b3350c885e8938485c16ec9c7360bfe9b3d753e0a4eebb4ca6731f79de&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Liftify](https://www.g2.com/products/liftify/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (388 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)