# ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 356 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's system **easy to use** , enabling seamless communication and quick implementation for their business needs. (35 reviews) - Users praise the **proactive customer support** of ServiceTitan, enhancing efficiency and improving overall customer experience. (27 reviews) - Users appreciate the **robust features** of ServiceTitan, which enhance usability and support various roles effectively. (24 reviews) - Users appreciate the **constant tracking of information** in ServiceTitan, making customer service roles easier and more efficient. (20 reviews) - Users commend the **growth and analytical capabilities** of ServiceTitan, enhancing business efficiency through comprehensive data management. (19 reviews) - Efficiency (18 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (18 reviews) - All-in-one Tools (16 reviews) - Users appreciate the **seamless integrations** with existing software, enhancing user experience and streamlining processes. (15 reviews) - Reporting Features (15 reviews) **What users dislike:** - Users find the **learning curve steep** , needing time to master features like pricebooks and custom reports. (20 reviews) - Users find that **improvement is needed** in the user interface efficiency and feature updates for ServiceTitan. (19 reviews) - Users express frustration over **poor customer support** , citing unreachable help and untrained staff for complicated issues. (17 reviews) - Users criticize the **poor support** from ServiceTitan, facing unhelpful assistance and unresponsive communication during setup and troubleshooting. (17 reviews) - Users express frustration with **limited functionality** in ServiceTitan, particularly in inventory management and integration efficiency. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (8 reviews) - Expensive (7 reviews) - Feature Limitations (7 reviews) - Update Issues (7 reviews) - Integration Issues (6 reviews) ## ServiceTitan Reviews ### 1. A True All-in-One Field Service Platform That Streamlines Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Marlene W. | OFFICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ServiceTitan?** They offer a comprehensive field service management solution that covers everything you need. Beyond scheduling and dispatch, their invoicing integrates seamlessly with QuickBooks. They also provide features like Marketing Pro, online payments, estimates and proposals, AI tools, and CRM functionality. Overall, it’s a true all-in-one platform designed to streamline operations and support business growth. **What do you dislike about ServiceTitan?** Even though ServiceTitan is often praised as an all-in-one platform (like you described), there are some very consistent complaints that come up across reviews and user discussions. 1.) It's expensive, 2.) Steep learning curve/complexity. 3.) Long and difficult onboarding, 4.) Customer support can, at times be inconsistent, for example; long wait times, getting passed between teams, inconsistent answers. Bottom line; ServiceTitan's biggest downside is actually tied to its biggest strength: It tries to do everything, which leads to all of the above dislikes. **What problems is ServiceTitan solving and how is that benefiting you?** They are constantly trying to solve all problems and do system updates regularly. **Official Response from Emily Smith:** > Marlene, thank you so much for taking the time to share such a thoughtful review! It means a lot to hear that ServiceTitan is helping streamline your operations — from scheduling and dispatch to invoicing, payments, and beyond. That's exactly what we're building toward, and it's genuinely rewarding to hear it's making a difference for your business. We also appreciate your honesty about the challenges. The learning curve, onboarding complexity, and support experience are things we hear from customers and take seriously. Feedback like yours helps us keep pushing to do better, and we're grateful you shared it. Thank you again for being a part of the ServiceTitan community — we're glad to have you with us. ### 2. Misleading and deceptive onboarding and signup process avoid if small or mid sized business. **Rating:** 0.0/5.0 stars **Reviewed by:** Erik J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceTitan?** Nothing. I never got to use the software in any functional capacity. **What do you dislike about ServiceTitan?** ServiceTitan's I was misled and uninformed that this software is not designed for my business as a startup. At no point was I told that ServiceTitan is built for large commercial and enterprise businesses — not startups or small operators with one or two technicians. That is a material fact that was deliberately withheld. And has caused delays and harm to my business. I was also not clearly informed I was signing a 2-year contract. No demo was provided before signing. Onboarding was never completed due to delays entirely on ServiceTitan's side. I requested cancellation before onboarding finished, having never used the software. They refused and threatened collections. I have since filed complaints with the Nevada AG, California AG, FTC, CFPB, and BBB. My credit card dispute was decided in my favor. **What problems is ServiceTitan solving and how is that benefiting you?** None — it created them. Wrong product sold to the wrong customer through a misleading sales process. ### 3. Deep, Customizable Platform Backed by a Team That Stands Behind It **Rating:** 5.0/5.0 stars **Reviewed by:** Leon W. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ServiceTitan?** ServiceTitan really lets users go as deep as they want, depending on how much functionality they need. If you’re willing to take the time to learn the system, you can accomplish a lot with this platform, and tailor it to fit the way you work. They also really stand behind their product. **What do you dislike about ServiceTitan?** On the flip side, you really do need to invest a significant amount of time in setup and in learning your way around the software to get the most benefit from it. For some people, it can be difficult to wrap their heads around how everything works at first. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has really helped us automate customer communications. The automated texts and emails sent when a technician is on the way to a property are a lifesaver. It also automatically sends reminder notifications for outstanding repair estimates, which has been extremely helpful. **Official Response from Emily Smith:** > Thank you for the thoughtful review, Leon. We’re glad you’re getting value from the platform’s flexibility, customization, and automated customer communications. We also appreciate the honest feedback around the learning curve, and we continue to invest in onboarding, education, and support to help teams get value faster. ### 4. Powerful Growth Tool with Room for Onboarding Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Hunter L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about ServiceTitan?** I appreciate that ServiceTitan is cloud-based, making it always accessible, and it's quicker than our previous dispatching software with less downtime. I like that ServiceTitan is more robust than what we previously used. I also appreciate that they are always trying to grow and improve. After getting used to the product, it makes more sense and things become easier to find and identify. We love our CSM Kima, she has been a rockstar and the best support we could've asked for! She has helped us identify issues that we've ran into and where we're falling short, she has also helped us learn more of ST's best-practices to streamline our processes. **What do you dislike about ServiceTitan?** Sometimes they release new products and updates before refining existing ones, which could be improved by more testing. The initial setup was terrible, involving long hours, stressful nights, and correcting mistakes made by the onboarding team or ourselves. But we're past a lot of that now. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan is always accessible due to its cloud-based nature, quicker than our previous software with less downtime, and more robust overall. **Official Response from Emily Smith:** > Thank you for your detailed feedback, Hunter. We’re glad ServiceTitan’s accessibility, performance, and support have made a positive impact for your team, and we’ll be sure to share your kind words. We also appreciate the candid feedback on onboarding and product updates, and we’re continuing to focus on improving both the setup experience and overall product quality. ### 5. ServiceTitan Consolidated Our Three Businesses with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** harry b. | Director of purchasing and technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about ServiceTitan?** ServiceTitan has allowed us to consolidate our software, and their ongoing support has been fantastic. In many ways, we’re essentially three companies in one: a service company, a new-homes plumbing company, and a commercial plumbing company. ST lets us manage all three with a single piece of software, so everything stays in one place. **What do you dislike about ServiceTitan?** The price is a concern, and the reporting feels somewhat restrictive. Some parts of the product aren’t very intuitive, so I often have to rely on the support team to get things done. **What problems is ServiceTitan solving and how is that benefiting you?** Customer communication, clear estimates before starting the work, and a professional, uniform look throughout every phase of our company. **Official Response from Emily Smith:** > Thank you for sharing your experience, Harry. We’re glad ServiceTitan has helped you consolidate multiple parts of your business into one platform and that our support team has been helpful along the way. We also appreciate the feedback around pricing, reporting, and usability, and we’re always working to improve the experience for our customers. ### 6. Easy to Use, Highly Customizable, and Accessible Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Liz H. | Chief Experience Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ServiceTitan?** It’s easy to use and simple to customize to fit my business needs. I also love that I can access it from anywhere, on any device, as long as I have an internet connection. **What do you dislike about ServiceTitan?** Sometimes it can feel a bit slow, but other than that, I don’t have any complaints. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan’s new Field Mobile App release has been huge!! There are still a few glitches they’re working through, but what I love about their new releases is that they don’t stop until everything is working as intended. I really think this is going to be a gamechanger for our front line out in the field. **Official Response from Emily Smith:** > Thank you so much for your review, Liz! Ease of use is always something we're working toward. We appreciate your feedback about FMA and cannot wait for all the upcoming enhancements coming to make it even better. ### 7. All-in-One Platform That Keeps Our Team Connected and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle T. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ServiceTitan?** What I like best about ServiceTitan is how everything is in one place dispatching, scheduling, invoicing, and customer history. It keeps our office and technicians connected in real time and makes our daily workflow much more organized and efficient. **What do you dislike about ServiceTitan?** One thing I dislike about ServiceTitan is that it can take some time to learn because there are so many features. The system is very powerful, but it may feel overwhelming at first for new users. Once you get used to it, though, it becomes much easier to navigate. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan solves the problem of keeping everything organized in one system. It helps us manage scheduling, customer information, and invoicing more efficiently, which saves time and helps our team communicate better between the office and technicians. **Official Response from Emily Smith:** > Thank you for your review, Michelle! We’re glad ServiceTitan is helping keep your team connected and your workflows organized and efficient. We also appreciate the feedback on the learning curve and are continuing to invest in making the platform easier to learn and navigate. ### 8. Perfect for Scheduling, Challenging Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Danielle B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ServiceTitan?** The staff at ServiceTitan is unbelievable, actually. They're amazing. The support available is really good. The software has greatly increased our ability to schedule in a way more efficient manner. **What do you dislike about ServiceTitan?** The onboarding was extremely challenging. And we could have more information before onboarding, like knowing what is expected of us before signing up. I feel like I wish I had more transparent information given to me as to what you're signing up for and how long, and knowing what pricing will be. The initial setup was the opposite of easy. It is too complex for a small company like ours. **What problems is ServiceTitan solving and how is that benefiting you?** I use ServiceTitan for scheduling, invoicing, and reports. It has greatly increased our ability to schedule in a more efficient manner. **Official Response from Emily Smith:** > Thank you for taking the time to provide us this feedback, Danielle. We're sorry to hear about your onboarding experience, and will be sure to share this with our team as we continue to improve our processes. We are glad to hear that you've had such positive interactions with our team. We're always here to support your success, and are thrilled to be your software partner. ### 9. Exceptional Customer Interface, Time-Consuming Setup **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ServiceTitan?** I love how ServiceTitan excels on the customer-facing side, making interactions seamless both for the tech in the field and the customers. The reporting is absolutely top-notch and is the lifeblood of our business, ensuring we have the insights to continue and make deals effectively. **What do you dislike about ServiceTitan?** There is a lot to ServiceTitan. I would like it more if it was possible for a less obtuse system, and more could be toggled on as it’s needed. Nothing specific comes to mind, but when onboarding, there are so many features to be learned. The initial setup was very time-consuming. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan solves scheduling, estimates, workflow management, invoicing, time clock, and reporting. It ensures seamless presentations to homeowners and provides vital reports for our business. **Official Response from Emily Smith:** > Thank you for sharing your feedback, James! We're always working to make ServiceTitan easier to adopt and use and your insight will help us do just that. We're glad to hear it's supported so many areas of your business. ### 10. Efficient Ticket System, but Missing Key Features Like Voided Invoices and GPS Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Diana V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I like that i dont have to comunicate with the guys in the field anymore because the ticket system makes it so easy, is like 2 birds in one stone, i made the ticket and they get it in their devices, i dont have to say heeey you have work for tomorrow **What do you dislike about ServiceTitan?** i dont like that it doesnt have some features that i would love it to have, like VOIDED invoices or emails that says hey this is overdue, or my guys doesnt have the gps tracking of the day (i explained to one guy and he told me that you dont have by this moment) and other stuff but i know its a growing company so i will keep waiting for the new features **What problems is ServiceTitan solving and how is that benefiting you?** It is solving the scheduling time, i dont have to tell them what to get or what to do bc right when i put it in the system, they are allowed to see it when they go to see if they have tickets for tomorrow or during the week, they have no longer to texk me **Official Response from Emily Smith:** > It’s great to hear how much the ticketing system has simplified communication with your field team and made scheduling easier day to day. We’re glad ServiceTitan is helping reduce back-and-forth and keep everyone aligned through a single system. We also appreciate you sharing your thoughts on additional capabilities and how they fit into your workflow. Thanks for sharing, Diana! ### 11. ServiceTitan Transformed Our Workflow With a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Janet T. | Administrative Assistant/ ServiceTitan Champion, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** What we appreciate most about ServiceTitan is how it connects every part of our HVAC business, starting with the initial customer call and continuing through to job completion and follow-up. It goes beyond being just software; it serves as a comprehensive business management system that enables us to work more efficiently, provide an improved customer experience, and measure tangible results. Having a dedicated and proactive CSM like Katharine enhances the experience even further—she truly exemplifies what customer success should be. **What do you dislike about ServiceTitan?** ServiceTitan is undoubtedly a powerful platform, but its extensive range of features and settings means there is a noticeable learning curve. Tasks like managing the pricebook and creating custom reports can sometimes be complicated and require significant time to adjust properly. Furthermore, some functions still depend on manual workarounds or API connections, especially for certain integrations and bulk actions, which could benefit from greater automation. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan has greatly improved the efficiency of our HVAC business by streamlining almost every area of our operations. Previously, we depended on several separate systems to handle scheduling, estimates, invoicing, and reporting. With ServiceTitan, all of these functions are now unified and easily accessible within a single platform. **Official Response from Emily Smith:** > It’s wonderful to hear how ServiceTitan has connected your operations from the first customer call through follow-up and reporting! We’re glad the platform is helping your team work more efficiently and deliver a stronger customer experience, and it’s great to see your CSM recognized for her impact. Thanks for sharing how bringing everything into one system has made a difference for your business, Janet. ### 12. Comprehensive and Evolving Platform with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Tina G. | Software Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ServiceTitan?** I value ServiceTitan for consolidating almost everything in one place, making it incredibly helpful for our operations. Its robust system empowers our technicians to succeed in the field using their iPads for tasks like dispatching, invoicing, creating and selling estimates, and managing return jobs. The integration of features like adaptive capacity and Dispatch Pro highlights its utility in streamlining our call booking processes. Additionally, ServiceTitan fills more gaps compared to other software, continually evolving to meet our needs effectively. **What do you dislike about ServiceTitan?** I find there are certain limitations and clunky areas within ServiceTitan, especially concerning inventory management and integration with QuickBooks. This integration could be more efficient. Additionally, I've noticed the absence of a simple feature—a pop-up notification—to ensure all necessary tasks are completed before a technician closes out a job. These aspects could be improved to enhance overall efficiency. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan centralizes operations, helping our technicians succeed by managing tasks on iPads. It covers end-to-end processes from calls to performance reporting, streamlining workflows efficiently. **Official Response from Emily Smith:** > Thank you so much for the wonderful review, Tina! We're grateful to be your software partner. ### 13. Powerful and Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Janeth M. | Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** The ability to have all members of our staff know everything that is going on with each job and customer. I love all the great flexibility of reports. **What do you dislike about ServiceTitan?** I wish I one product manager that knew everything about us and how we operate so that I am not re-explaining myself to support. I would like one support team that new us. **What problems is ServiceTitan solving and how is that benefiting you?** reports on the ready to review what is really happening in the field. Shows where we are failing and shows areas that we need to improve. **Official Response from Emily Smith:** > It’s great to hear ServiceTitan is giving you the structure, flexibility, and integrations you need to run your business. We’re glad the platform’s reporting is helping provide a clear view into what’s happening in the field and where there are opportunities to improve. Thanks for sharing how the product is working for your team, Janeth! ### 14. Customer Support and great features. **Rating:** 5.0/5.0 stars **Reviewed by:** Gaby R. | Admin Assistant and Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** ServiceTitan is the cornerstone of our daily operations. While the platform provides a wide range of tools and features that address all our needs, its greatest strength is truly the people behind it. Our Success Manager, Anna Harapetyan, has played an invaluable role at LeadingEDGE Plumbing since the start of the year. She has become both a teacher and mentor to us, and we have gained a great deal of knowledge from her guidance. Anna’s patience, commitment, and dedication during every session are truly remarkable. We are deeply appreciative to have both Anna and ServiceTitan as integral parts of our team and our ongoing growth. **What do you dislike about ServiceTitan?** There’s nothing to complain about; everything has been working smoothly and well. **What problems is ServiceTitan solving and how is that benefiting you?** I use this tool to dispatch tasks, organize my workflow, and manage follow-ups. It helps me keep everything on track and ensures that nothing is overlooked. **Official Response from Emily Smith:** > Thank you for the kind words and for sharing your experience, Gaby. We’re glad to hear ServiceTitan plays such a central role in your daily operations, and it’s wonderful to see your Success Manager recognized for the impact she’s had on your team. We appreciate you trusting ServiceTitan to help keep your workflows organized and running smoothly. ### 15. Frequent Updates and Great Support, But Customer Service Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Poleth Guerrero G. | Business Development and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about ServiceTitan?** I really appreciate the constant updates to the software, as well as the weekly meetings with our success manager, which have been wonderful. However, one drawback is that our technicians are unable to create service agreements directly through the field app. **What do you dislike about ServiceTitan?** Whenever we contact customer support, they are unable to assist us directly and always have to transfer us to a specialist. In the end, it usually turns out that the issue was something simple that could have been resolved right away. **What problems is ServiceTitan solving and how is that benefiting you?** The ability to manage multiple businesses from one account is extremely valuable. I also hope to see enhancements to the field services app that would make it more complete and versatile such as giving technicians the ability to create service agreements from the mobile app. **Official Response from Emily Smith:** > Thank you for taking the time to share your feedback. We're glad to hear you're finding value in the product updates we deliver, and will be sure to share your support feedback with our team. ### 16. Efficient Call Management, Needs Better Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Ruth S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ServiceTitan?** I use ServiceTitan for outbound sales calls, and I like that it records every call, email, and text. It also provides a list of opportunities by date. **What do you dislike about ServiceTitan?** I’d like to customize the search of opportunities better. Like by technician or by category (duct cleaning, capacitor, hard start kit, etc.). Yes, like a drop-down menu of technicians and keywords to filter for. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan provides a list of opportunities by date and records every call, email, and text, making outbound sales calls more organized and efficient. **Official Response from Emily Smith:** > Thank you for your feedback, Ruth! We’re glad ServiceTitan is helping you stay organized with call tracking and opportunity management. We also appreciate your input on customization and search functionality, and we’re continuing to enhance flexibility and filtering capabilities across the platform. ### 17. Very Useful Data at Our Fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Jerod S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ServiceTitan?** Having very useful data at our fingertips. **What do you dislike about ServiceTitan?** It's a very large program that does many different things. Sometimes the data you want to get to lives in two different places and can be hard to extract. **What problems is ServiceTitan solving and how is that benefiting you?** It helps us keep detailed customer records that we can use to target and retarget customers. I like it's dispatching functionality and customer communication capabilities. Sometimes I wish they were more robust though. **Official Response from Emily Smith:** > Thank you for the review, Jerod! We’re glad the data, dispatching, and customer communication features are delivering value for your team. We also appreciate the feedback around data living in multiple places, and we’re continuing to focus on improving data access and usability across the platform. ### 18. Comprehensive and Reliable, Though Sometimes Rigid for Unique Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ServiceTitan?** I appreciate having an all-in-one platform for my company, as it covers everything from inventory and scheduling to calls, our customer database, and all the details in between. Being a 24/7 business, we benefit from unlimited access to a secure system that has proven to be reliable and consistently available. The customer service team is extremely helpful, and the implementation team stands out for their thorough and methodical approach. Even though onboarding is a significant undertaking, they work hard to make the process as seamless as possible and are always ready to help with any issues or to explain the reasoning and processes behind things. Additionally, the integration with our payment system, phone system, and accounting software has been incredibly beneficial. **What do you dislike about ServiceTitan?** At times, it can feel excessively rigid, as there is little flexibility with certain features. Since not all companies that use it operate in a cookie-cutter fashion, we've often found ourselves needing to devise workarounds to outsmart the system. **What problems is ServiceTitan solving and how is that benefiting you?** This is a comprehensive solution that covers many aspects of our plumbing service business from start to finish. It begins with the phone system and database, and offers an intuitive interface for both our CSRs and dispatchers. I appreciate being able to manage our inventory in a single, reliable system with impressive accuracy. The platform also allows us to handle timesheets and payroll efficiently, utilizing the GPS features on our field technicians' tablets. Additionally, it helps us manage our accounts payable and receivable workload through automated exports to our accounting software. **Official Response from Emily Smith:** > Thanks so much for the detailed feedback. We’re happy to hear ServiceTitan’s all-in-one platform, reliability, and integrations are supporting your around-the-clock operations and making day-to-day work easier for your team. We also appreciate you sharing your perspective on flexibility, and we’re grateful you took the time to be candid about your experience. ### 19. Service Titan Streamlines Operations with Intuitive Tools and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** A few things stand out that make it especially valuable: Ease of Use: The platform is intuitive, and our team was able to get comfortable with it quickly without a steep learning curve. Organization: It helps us keep everything in one place—customer records, scheduling, and service history are all easy to access, which saves a lot of time. Efficiency: Automated features like reminders and task tracking streamline our workflow and reduce the chance of errors or missed steps. Visibility: The reporting and dashboard tools give clear insights into performance and help us make better business decisions. Support: Whenever we’ve needed assistance, the customer support team has been responsive and helpful. Overall, Service Titan has improved the way we manage day-to-day operations and communicate with both our team and customers. It’s been a reliable tool that continues to make our work smoother and more efficient. **What do you dislike about ServiceTitan?** Honestly, nothing comes to mind that I dislike, except perhaps the fact that our emails might be shared with other partners who then try to sell us things. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan is helping us solve several key challenges in managing our service business: Scheduling & Dispatching: It eliminates the back-and-forth and confusion by keeping schedules organized and visible to everyone. This means fewer missed appointments and more efficient use of our technicians’ time. Job Tracking: We can see the full history of each customer and job in one place, which makes it easier to provide consistent and personalized service. Invoicing & Payments: ServiceTitan streamlines the billing process, cutting down on delays and helping us collect payments faster. Reporting & Insights: The built-in reporting tools give us visibility into performance metrics, helping us identify opportunities for improvement and growth. **Official Response from Emily Smith:** > Thank you for such a wonderful and detailed review! We’re happy to hear how ServiceTitan has helped bring organization, efficiency, and visibility to your day-to-day operations. It’s great to know your team found the platform easy to adopt and that the reporting and automation tools are supporting better decision-making. ### 20. Outstanding Support and Guidance, but Steep Learning Curve with Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen S. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I really valued the onboarding guidance I received, as well as the continued assistance with any questions or concerns that came up well after we started using Service Titan. The support provided has been better than with any other software we have adopted. **What do you dislike about ServiceTitan?** Service Titan is a comprehensive program with many features, so it can take some time to fully understand how to make the most of each option for your company. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan has enabled us to eliminate three other software programs, streamlining our operations into a single, highly user-friendly platform. We have especially appreciated the reporting features and the ability to track our team members out in the field. **Official Response from Emily Smith:** > We’re really glad to hear the onboarding experience and ongoing support have stood out for you, Gretchen. It’s great to know ServiceTitan is helping simplify your tech stack and bring your operations into one place, especially with reporting and field visibility. Thanks for sharing how the platform has supported your team as you’ve grown into it. ### 21. Powerful Features and Data, but Can Be Overwhelming at Times **Rating:** 4.5/5.0 stars **Reviewed by:** Joe R. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** There is A LOT of data, features and functionality for our team to grow in to and help our business expand. **What do you dislike about ServiceTitan?** Sometimes it feels a little overwhelming to determine where or how to get the information out of the software that is necessary to make decisions. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan solves the issue of providing our technicians, sales team and back office support staff a single piece of software that contains all of the relevant information and communication tools necessary to keep our customers informed and comfortable. We are able to review real time data, expedite the speed to service, analyze trends and make informed decisions related to every aspect of our business. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience, Joe! We’re glad to hear ServiceTitan’s depth of data and features is supporting your team’s growth and giving you the visibility needed to make informed decisions. We also appreciate your perspective on navigating that information and how it fits into your day-to-day workflows. ### 22. The All-in-One HVAC Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa J. **Reviewed Date:** January 29, 2026 **What do you like best about ServiceTitan?** I like having a one-stop shop for all my needs running an HVAC company with ServiceTitan. Being able to integrate the Pricebook with my distributors to provide accurate estimates is really beneficial. **What do you dislike about ServiceTitan?** I have connection issues with Contact Center Pro. It was frustrating in the beginning because we did not have a reachable CSM to help with the set up. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan streamlines my accounting, estimating, booking, and dispatching. It integrates with distributors via Pricebook for accurate estimates, serving as a one-stop shop for my HVAC business needs. **Official Response from Emily Smith:** > Thank you for sharing your experience. We’re glad ServiceTitan has been a helpful all-in-one solution for running your HVAC business, especially with Pricebook integrations for accurate estimates. We're sorry to hear about your Contact Center Pro experience. Please email reviews@servicetitan.com if there's any additional support needed here. ### 23. ServiceTitan Has Transformed Our Processes from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle T. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** We have reached to the point where all of our processes have been improved by ServiceTitan, start to finish. Office use to reach customers and book calls is smoother, our field techs have an easier experience, and get to offer options easier, and then posting transactions is seamless. We also get to automatically request reviews, and track all of our revenue more accurately. **What do you dislike about ServiceTitan?** We haven't found any. Anything that we have struggled with was us holding onto old processes. **What problems is ServiceTitan solving and how is that benefiting you?** Booking calls in our office, presenting estimates, getting reviewed from customers - these are all the largest improvement areas we have seen. **Official Response from Emily Smith:** > We love hearing how ServiceTitan has helped improve your processes from start to finish, Danielle! It’s great to see the impact across your office team, field technicians, and customer experience, from booking calls to presenting estimates and tracking revenue. Thanks for sharing how the platform has supported such meaningful improvements in your day-to-day operations. ### 24. Extensive Capabilities with an Easy Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about ServiceTitan?** Extensive capabilities and a very easy learning curve **What do you dislike about ServiceTitan?** Would prefer a stronger focus on the core product and less on Pro products. **What problems is ServiceTitan solving and how is that benefiting you?** ST is critical to all of our daily processes **Official Response from Emily Smith:** > Thank you for sharing your experience, Mark! An easy learning curve is exactly what we're going for, so we love reading this. We will be sure to share your feedback about our core product focus. Thank you for being a ServiceTitan partner. ### 25. Highly Recommended for Comprehensive Management **Rating:** 5.0/5.0 stars **Reviewed by:** Blaine S. | Integrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I really appreciate how ServiceTitan records all calls and brings up customer information, which keeps our operations organized. Tracking our technicians ensures safety and operational fluidity, while the reputation management feature allows for efficient management. It also enables us to implement our goals and connect systems most efficiently. **What do you dislike about ServiceTitan?** I find the system's ability to track inventory effectively lacking. Additionally, it doesn't tailor well to the Canadian way of doing things, especially in terms of payroll. It would also be beneficial if the payroll features were better tailored to Canada. Moreover, having the inventory and accounting functionalities integrated would improve my experience. **What problems is ServiceTitan solving and how is that benefiting you?** I use ServiceTitan to enhance customer experience, ensuring accurate job pricing and organized transactions. It optimizes technician dispatch and membership management, recording calls and tracking customer interactions, improving team safety and reputation management. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience, Blaine! We’re glad to hear ServiceTitan is helping keep your operations organized, support technician safety, and enhance the overall customer experience through call tracking and reputation management. We also appreciate you outlining where the platform could better support your workflows and regional needs. ### 26. Excellent for Dispatching and Managing Field Service Techs **Rating:** 4.5/5.0 stars **Reviewed by:** Andy M. | Sales Leader , Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about ServiceTitan?** Dispatching and managing service techs in the field **What do you dislike about ServiceTitan?** Reporting is not always easy and the price **What problems is ServiceTitan solving and how is that benefiting you?** keep our field groups for plumbing and HVAC efficient ### 27. Best software you could get in the trades. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ServiceTitan?** I love everything about Service Titan. It is innovative, technologically advanced, the future of the home services industry to use. So much more. You 100% should get Service Titan if you are thinking of using it. Once set up, it will not disappoint. **What do you dislike about ServiceTitan?** The sales side of it needs some improvement and never seems to be worked on. **Recommendations to others considering ServiceTitan:** I always recommend Service Titan to other contractors that i have connected with. It is an amazing software and so beneficial. **What problems is ServiceTitan solving and how is that benefiting you?** It helps solve some easier email Marketing and some price book concerns for us recently. It supports everything in the business all around. It aids in efficiency. Benefits are growth and so much more. **Official Response from Emily Smith:** > Thank you for this incredible review! We're so glad to hear you've had a great experience. We appreciate your sales feedback and will share it with the team. ### 28. Great Features for Commercial Use **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** This service offers a comprehensive range of features for commercial use. I am able to efficiently track and manage both materials and labor forces, which has greatly improved my workflow. **What do you dislike about ServiceTitan?** There are a few issues that need to be resolved, such as bugs in the system. For example, the price matrix does not always apply, even when it is indicated that it should be used. **What problems is ServiceTitan solving and how is that benefiting you?** The problem SericeTitan is solving is how to better manage dispatching, service calls, maintenance, and procurement of materials **Official Response from Emily Smith:** > It’s great to hear ServiceTitan’s commercial features are helping you better manage materials, labor, and day-to-day workflows. We’re glad the platform is supporting dispatching, service calls, maintenance, and procurement in one place. Thanks for sharing your experience and how ServiceTitan fits into your operations, Chris! ### 29. Phenomenal Support with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I absolutely appreciate the stellar support from ServiceTitan, with their CSMs and comprehensive back office offering invaluable assistance whenever needed. The ease of access to invoicing, accounting, material management, and multimedia storage all in one place simplifies our operations significantly. Moreover, the ability to attach all necessary documents and information in a centralized system enhances our productivity profoundly. The company’s commitment to incorporating feedback and regularly updating features without added costs is commendable. This responsiveness, along with an easy integration process, makes it an essential and seamlessly functional part of our workflow. **What do you dislike about ServiceTitan?** We love Service Titan **What problems is ServiceTitan solving and how is that benefiting you?** I use ServiceTitan to centralize all documents, files, and information, streamlining operations for my technicians to access previous and current customer data easily. ### 30. All-in-One Platform That Streamlines Operations Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor L. | Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ServiceTitan?** All in one platform that streamlines operations. Able to schedule, dispatch, invoice, track customers and use reporting. **What do you dislike about ServiceTitan?** Customer support can sometimes take a while to resolve issues. **What problems is ServiceTitan solving and how is that benefiting you?** Allowing us to run most functions of the business through a single platform. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience with ServiceTitan, Taylor! We are thrilled to hear ServiceTitan streamlines your operations and appreciate your support feedback. We are always working on improving our support and will share your feedback with the team. ### 31. Service Titan’s Robust Reporting and Customer Data Capabilities Are Second to None **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ServiceTitan?** Service Titan has so many capabilities that it's hard to say what's the best. From reports to customer info and the excessive data we are able to keep up with is awesome and second to none. **What do you dislike about ServiceTitan?** I have no dislikes, I'm just constantly finding things I love! But, I wish the desktop login through my phone was easier to us! **What problems is ServiceTitan solving and how is that benefiting you?** Customer data regading equipment and appointments. **Official Response from Emily Smith:** > Thank you so much for taking the time to share your experience! We're thrilled to hear you're using the reporting and data to supercharge your business and are honored to be your software partner. ### 32. One Stop Shop For The Home Services **Rating:** 4.5/5.0 stars **Reviewed by:** Adam J. | Regional Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about ServiceTitan?** As my title of this review states, I really like that we can do almost EVERYTHING out of ServiceTitan. There are aspects that my role will never use (pricebook, dispatch, etc), but the tools I do use are incredible at helping me succeed at my job (Marketing Pro, Audience builders, reporting). **What do you dislike about ServiceTitan?** The lack of customer support can be a drag when you're in a pinch. The turnaround time can be slow, and they don't have the urgency that our boots on the ground need. **What problems is ServiceTitan solving and how is that benefiting you?** If you're asking for today specifically, ServiceTitan is really solving my need for accurate reporting to support marketing decisions. I have spent a lot of time reviewing job completed data, and it has quickly fed us the answers as to what outlets we should be investing more dollars in, and where we should be pulling back. No more guessing! **Official Response from Emily Smith:** > Thank you so much for taking the time to share your experience! We appreciate the feedback and are grateful to be your software partner. ### 33. Outstanding Support from Our CSM **Rating:** 4.0/5.0 stars **Reviewed by:** HEATHER K. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about ServiceTitan?** Personally, the support we get from our CSM, she is wonderful and always willing to go the extra mile! **What do you dislike about ServiceTitan?** The response time when you create a help ticket. **What problems is ServiceTitan solving and how is that benefiting you?** Combines scheduling, dispatching, CRM, estimates, invoicing, payments, and reporting into one platform. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience with ServiceTitan, Heather! We appreciate your feedback and will be sure to share it with our team. ### 34. User-Friendly Home Services Platform, once onboarding kinks are ironed out.. **Rating:** 4.0/5.0 stars **Reviewed by:** Naomi M. | VP of Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ServiceTitan?** It is a user friendly one-stop-shop for the home services. **What do you dislike about ServiceTitan?** It is occasionally hard to find the right person for the right question (questions sometimes get punted to other people). **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps our technicians get all the info needed, store it safely, and send the customers agreements, invoices etc while also taking care of our purchase orders and memberships. **Official Response from Emily Smith:** > Thank you for the review, Naomi! We're glad to hear ServiceTitan is solving business problems for you and your team, and we appreciate the feedback on how we can improve. ### 35. The benefits and uses of ServiceTitan **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | HVAC Dept Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ServiceTitan?** ServiceTitan is able to create and pull any report that I want. It is very robust and all encompassing. It tracks multiple data points and has the ability to integrate with multiple vendors to help streamline efficiency. The ability to create marketing campaigns and pricebooks has been beneficial to our company. The success managers are responsive and helpful which is very important with such a robust platform. Managers can also access from our mobile devices if we are away from a computer. **What do you dislike about ServiceTitan?** The most challenging thing is getting all of one's data entered into ServiceTitan so it can be used well. It could almost be a person's full time job to enter data and build campaigns and pull reports. While it is easy to use, ServiceTitan is also a growing and evolving platform which makes it challenging to keep up with the updates. The YouTube videos are helpful but again it is a lot to keep up with. **What problems is ServiceTitan solving and how is that benefiting you?** The software solves our field management and profitability of calls and projects. It allows to see trends and create budgets. **Official Response from Emily Smith:** > Thank you for sharing your experience, Tony! We are thrilled to hear that ServiceTitan has streamlined efficiency for your business. We appreciate your feedback about data migration and updates and will be sure to share it with our product team. ### 36. High Cost for High Aspirations **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ServiceTitan?** ST offers a lot of analytical capabilities. This is a powerful program that saves and processes every bit of data that you put into it. When done correctly, it is a beautiful thing. However, if you, your office team, or your field team is lazy or thinks you can get away with "garbage in", then you will certainly get "garbage out". ST is also really good about showing you how you can improve your usage of the program, and how to get the most out of it. If you follow their strategy, you will probably do fairly well, if not great. **What do you dislike about ServiceTitan?** Per my research, ST is the most expensive FSM out there... by quite a ways. I found it to be anywhere from double to 8 times the cost of the competition (if you want to call them that). ST is really on another level - its designed that way. If you are looking for a software solution that simply helps you organize your dispatch board and digitize your field stuff, then ST is probably overkill. It's strength is its weakness in a way. It is made for the small to medium sized contractor who is looking to exponentially grow their business and potentially sell to a PE firm or go public. So if you just want to be a good 'ole contractor shop, and hand over the business in 30 years to yer boys, then ST is overkill for you. If you want to grow from $100k to $100million and then live on a yacht, ST will help you get there. **What problems is ServiceTitan solving and how is that benefiting you?** ST helps me to identify things that I didn't even know were important, or how to track them. Try tracking ticket size manually; that would suck! ST makes it easy. Try tracking revenue per tech per month/week/year; that would suck! ST makes it easy. ST also ties in nicely with online scheduling through our website. It also ties into our payroll program. It also provides great insight into what marketing programs are working for us, and how many calls or bookings we're receiving. **Official Response from Emily Smith:** > Thank you so much for taking the time to share this incredible feedback, Matt. Many members on our team have already read and gotten so much out of what you had to say here. We appreciate your partnership and always share with your CSM if there is anything else we can do to improve your experience. ### 37. The best! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy P. | CSR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ServiceTitan?** I really love this software. I've been using it 7 days a week for over 2.5 years and I wouldn't want to ever use anything again! They keep growing the software so it is ever changing in the best ways! They are so supportive as a company and do a lot of training that is all free! They are like one big community. The software is very easy to use and navigate! If you have any issues or questions they have an AI search for answers to help you and if you need more help they have a live chat feature. Any integrations I've ever had to do have all been very easy and stress free! **What do you dislike about ServiceTitan?** Honestly, nothing. They are always updating their software and making changes so if there is something I don't like it tends to be fixed pretty quickly. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan solves a lot of my dispatch/ scheduling problems. Dispatch Pro has been a life saver for my small office running more efficiently! It chooses the best tech for the job each and every time! This has helped us grow our sales and get more jobs done. **Official Response from Emily Smith:** > Thank you so much for this wonderful review, Stacy! We appreciate you sharing your experience and are so thrilled to hear ServiceTitan has solved a lot of your dispatching and scheduling problems. We can't wait for all your continued success! ### 38. Great for Scheduling and Job Costing, but Integration Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Great for scheduling and job costing and helping with asking the right questions to get processing going in the business. **What do you dislike about ServiceTitan?** That it is an incomplete system. The importing into Quickbooks is tedious and time consuming. I feel there is a lot of baby sitting with the batches. Not accounting friendly. Getting solutions to issues faster. All the options make it unnecessarily complicated. Even the custom reporting is not that custom. The implementation /integration process was mess for us. **What problems is ServiceTitan solving and how is that benefiting you?** The thought process needed to grow the business. **Official Response from Emily Smith:** > Thank you for taking the time to share your feedback. We are always working to improve and this will help us do just that. ### 39. Great for Automation, But Not Tailored for Garage Door Companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Service Titan is always working to enhance and update their product, making it easier to use and helping to automate various processes. **What do you dislike about ServiceTitan?** Service Titan is primarily designed for the HVAC industry, so as a Garage Door Company, I often have to find workarounds to make it fit our needs. **What problems is ServiceTitan solving and how is that benefiting you?** With adaptive capacity planning, we have been able to optimize our scheduling to assign the most suitable technicians to each job. As a result, we spend less time on site, which in turn boosts our profitability. **Official Response from Emily Smith:** > Thanks for sharing your feedback. We’re glad to hear ServiceTitan is helping you automate processes and optimize scheduling to better match technicians to jobs and improve profitability. We appreciate your product feedback - your CSM is always available to support your workflows and please submit any improvements you have to our ideas portal! ### 40. ServiceTitan helps your team be accountable **Rating:** 4.0/5.0 stars **Reviewed by:** Khiana K. | Customer Service Representative and Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ServiceTitan?** ServiceTitan is a beast of a software - incomparable to other systems! ServiceTitan offers so many features as well as integrations with other products helping with the ease of use. I have been using ServiceTitan daily for my full time role in HVAC for nearly 3 years and am impressed with its features. ServiceTitan makes every employee's role easier, more organized and holds them accountable - from CSRs to dispatchers to accounts payable to warehouse staff to technicians. ServiceTitan's features help our entire team save time every day. We appreciate how absolutely everything is tracked from our inventory being counted to our phone calls being recorded with both clients and vendors. This helps with accountability and makes us feel safer as a company. ServiceTitan has helped our company grow and we appreciate they are continually growing as well - offering seasonal updates. They continue to provide new bug fixes, enhancements and features. ServiceTitan is an essential part of our business! **What do you dislike about ServiceTitan?** While we do appreciate that ServiceTitan offers updates, often, after a new release, there are glitches and it takes time for these to be worked out. Additionally, we have had trouble with technical support where they struggle to find us appropriate answers or solutions. Since we are advanced users, when we connect with support, it is typically for a more complex question and as a result, we have found it takes some time (and speaking to several different employees in different roles) to be provided a satisfying answer. We have also noticed that we are not always notified of changes in workflows in a timely fashion (example: when we are provided a new CSM or how to contact our CSM has changed). **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan allows us to record phone conversations between our employees and vendors. This has helped us numerous times when a vendor goes back on their word but we have a recorded conversation of what was agreed upon. ServiceTitan's marketing features lets us easily see what campaigns are doing well for us as a company and are driving the most revenue so we know how best to spend our hard earned money. ### 41. Worth the effort and the cost! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer A. | Director of Marketing and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about ServiceTitan?** I love that we can run the entire business from one app. Dispatching, scheduling, call monitoring, lead tracking, estimates, marketing, customer communication, inventory, billing, project management, in-office tasks, technician communications, and the customer portal… the list goes on and on. We have been with Service Titan for almost four years now, and there is always something new that helps improve our standard operating procedures. The Service Titan team really does listen to what the customers need. **What do you dislike about ServiceTitan?** There are some features that technicians have, that I wish the office had access to. The great thing about Service Titan is that I'm sure at some point they will! **What problems is ServiceTitan solving and how is that benefiting you?** They recently added project tracking and management, which is a huge plus because there's more construction in our business than we realized. Now we have a system that makes it easy to keep track of our projects. In addition to the project management tool, there are updates coming soon that will make sharing information with customers online even easier. ### 42. Best in class software **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn J. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ServiceTitan?** ST has helped us to dispatch our electricians more efficiently, ensuring that we are sending the right people to the right job at the right time. The online scheduling option has allowed us to offer customers convenience. And it is easy to track Marketing ROI with their Marketing Pro product. **What do you dislike about ServiceTitan?** Thet have a call center - Live Services - that you can use as overflow or after hours answering service. I have not had the best experience with this service. Poor quality, misinformation, missed leads. Also, Service Titan is expensive. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps us organize and dispatch our electricians to jobs in both residential and commercial service. We also use it as a platform to market from with their Marketing Pro module. Service Titan has improved the way we communicate with our customers. **Official Response from Emily Smith:** > Thank you for providing us this review, Dawn. Feedback like this helps us to continuously improve. We will be sure to share your Live Services experience with the team and please let your CSM know if there's anything else we can do. ### 43. 4 Year Happy Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn D. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I love the people in the company that support the amazing product **What do you dislike about ServiceTitan?** There are parts of Service Titan that could use an upgrade (Scheduling Assistant) **What problems is ServiceTitan solving and how is that benefiting you?** Solving scheduling issues. helping with efficiencies **Official Response from Emily Smith:** > Thanks for being a ServiceTitan customer for four years and for sharing your feedback, Shawn! We’re glad to hear our team has made a positive impression and that the platform is helping improve scheduling and efficiency in your day-to-day operations. ### 44. Easy Booking and Profit Tracking, but Chat Response Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** Easy of booking calls and knowing the profitability of each call. **What do you dislike about ServiceTitan?** Sometimes the response of the chat could be better. **What problems is ServiceTitan solving and how is that benefiting you?** Booking calls, monitoring profitability, CRM and fleet management. **Official Response from Emily Smith:** > We’re glad to hear ServiceTitan is making it easy to book calls and track profitability across your business, Amanda. Having clear visibility into performance, along with CRM and fleet management in one place, can make a big difference day to day. We also appreciate you sharing your feedback on the chat experience. We will be sure to share it with our Support team. ### 45. Great for Service Tracking, But Too Many Clicks for Simple Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda N. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ServiceTitan?** It is built for service the constant tracking of information **What do you dislike about ServiceTitan?** a lot of clicks to do the simplest of tasts **What problems is ServiceTitan solving and how is that benefiting you?** tracking, job costing **Official Response from Emily Smith:** > Thanks for the review, Amanda! We appreciate your feedback on click number, and will be sure to share with our Product team. ### 46. Worth the work to setup- Glad we switched **Rating:** 5.0/5.0 stars **Reviewed by:** Sara L. | Owner/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about ServiceTitan?** ServiceTitan is a powerful software that streamlines HVAC operations by offering features like dynamic scheduling, real-time invoicing, CRM, and inventory management. Its reporting, customer engagement tools, and integrations with accounting software help businesses increase efficiency, improve customer service, and drive profitability. **What do you dislike about ServiceTitan?** ServiceTitan can definitely be a bit challenging to set up, and the extra costs for pro products on top of the already expensive system can be frustrating. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan helps HVAC and other service-based businesses manage operations more efficiently by providing tools for scheduling, dispatching, invoicing, and customer management all in one platform. It solves the problem of disorganized workflows and disconnected systems by streamlining business processes, improving communication with customers, and offering data-driven insights to help businesses grow. It also simplifies tracking performance, managing employees, and keeping up with finances—all of which are critical for efficiency and scaling operations. **Official Response from Emily Smith:** > Wow, our team loves hearing this, Sara. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. We appreciate your feedback around our pro products and set up and will be sure to share them with our team. Thank you! ### 47. All-in-one Operations & Accounting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan H. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ServiceTitan?** All aspects of our business are conducted through ServiceTitan. Our technicians receive their work orders, complete service forms, clock in/out, and generate PO numbers all from the same platform. Our office staff can dispatch, invoice, track vehicles and parts, all from the desktop. There are very few reasons to enter data in multiple systems which makes us more efficient and lets us focus on taking care of our customers. The addition of "Pro" products, FleetPro specifically, has allowed us to integrate our fleet telematics, validate service and payroll, and dispatch to emergency calls more efficiently. The Customer Support Managers are a great resource for figuring out unique issues, and the general support line is very helpful. I speak with one or the other multiple times a week. **What do you dislike about ServiceTitan?** ServiceTitan is very robust. There are companies solely built on helping contractors discover and use all of it's features. Because of this, the learning curve is daunting, especially if you're trying to learn it while running your business day to day. We used a third party (ServiceTitan Partner "Power House Group") to help us get up to speed quickly and figure out our workflows. Also, ServiceTitan was originally planned for residential service. As a purely commercial contractor, we sometimes have to get creative to accomplish what we need. ServiceTitan has recognized their gap in service and has/is rolling out improvements for the commercial space, but we're at least a year away from a full-feature commercial product (in my opinion). It's still very possible to operate ServiceTitan as a commercial contractor, it's just not as straightforward as it is for residential. **What problems is ServiceTitan solving and how is that benefiting you?** We are able to manage a high volume of service calls daily with less paperwork than ever. **Official Response from Emily Smith:** > Thank you so much for this review, Jordan! We are so grateful to have you as a partner, especially as we continue to grow our Commercial product out. We hope to use your feedback to make the best Commercial product possible. We appreciate your feedback and partnership! ### 48. Flexible Task Management, but Invoicing Restrictions Frustrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ServiceTitan?** I like the idea that you can do a tasks more that one way. **What do you dislike about ServiceTitan?** Not being able to invoice unless a job has been created. **What problems is ServiceTitan solving and how is that benefiting you?** Job costing and locations of where our techs are. **Official Response from Emily Smith:** > We’re glad to hear the flexibility in task management has been helpful for your team. It’s great to know ServiceTitan is supporting job costing and giving you better visibility into where your technicians are throughout the day. Thanks for sharing how the platform fits into your workflow. ### 49. My Experience with Service Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Bri F. | Client Care Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** I like that the Help Center is always very responsive and polite. Whenever I have had an issue with the site they are able to diagnose and take action quickly. Service titan is also very helpful with the update videos and other communities online when it comes to using different features. Since I am using this site 5 days a week minimum, having those resources allows me to find pro-tips easily. **What do you dislike about ServiceTitan?** I like that updates and fixes are always being updated for ST, it can be a bit confusing when those updates create unforseen bugs. But please keep up the good work! **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan allows us to consolidate and track all of our customers and their data, from first time patrons, to loyal members. By using the features in ST we can gain access to needed KPIs and other data to maximize our company revenue by enhancing our quality of service. **Official Response from Emily Smith:** > Thank you so much for the review, Bri! We will definitely share your feedback around our product updates with the team, and apologize for any inconvenience the bugs cause for your workflow. We are so thrilled to be your software partner and are here to do whatever we can to continue providing value to you and your business. ### 50. Great for residential, good for commercial. Needs to stop pushing Pro products **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle H. | Business System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** It's a great software systems for technicians in the field while still having a robust backend for office staff. Onboarding for our commercial business was top notch. **What do you dislike about ServiceTitan?** Their reporting leaves a lot to be desired. Only being able to run a report on a single dataset is really not up to snuff. While their APIs are a great help for one off requests, it makes it difficult for reporting purposes. I wish they would have read only access to our database so we can query the server directly. **What problems is ServiceTitan solving and how is that benefiting you?** Our previous FSM software was archaic and our technicians complained about it constantly. ServiceTitan has changed all that and they actually enjoy using it. Not having that user friction has allowed for more compliance with the software and leading to the techs actually working through the entire field service process. Game changer. **Official Response from Emily Smith:** > We're so glad to hear that your technicians enjoy using ServiceTitan! We appreciate your feedback on our reporting functionality and will share this with our Product Team. Thanks, Kyle! ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A27%3A05+-0500&secure%5Bsession_id%5D=f101d225-4a5d-4c8c-bda2-6855af73b9ce&secure%5Btoken%5D=f9151910a6729b17bf4fed80474a8cfd999a047978110138473503f94d964145&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Liftify](https://www.g2.com/products/liftify/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (388 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)