--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25868 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25868 scale: '5' date_modified: '2026-08-06' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,868 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Reliable CRM that improves sales visibility and productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Kunj S. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Salesforce Sales Cloud, we struggled with fragmented customer data, manual tracking of leads and opportunities, and limited visibility into our sales pipeline. Reporting was time-consuming and often inaccurate, which made forecasting and day-to-day decision-making difficult. After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user. ### 2. Sales Workspace & Agentforce Builder: Automates Busy Work, Keeps Sellers Focused **Rating:** 3.5/5.0 stars **Reviewed by:** Kaushik M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** For teams, the Sales Workspace makes oversight easier by using activity heatmaps, while the Agentforce Builder gives developers low-code tools to set clear, strict operational guardrails. In the end, it automates the “busy work,” so sellers can stay focused on high-value, human relationships. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** High costs, steep learning curves, and complex Data Cloud setups can make implementation difficult. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales tackles the productivity gap, where sellers often spend more time on administrative work than on actually closing deals. By automating lead qualification, account research, and meeting scheduling, it reduces the manual burden of top-of-funnel prospecting and helps teams stay focused on selling. This approach also supports data accuracy through real-time **Data Cloud** integration, addressing the common problem of fragmented or stale customer information. For developers and architects, the value is in the Agentforce Builder, which makes it possible to design sophisticated, autonomous workflows with low-code tools. It streamlines the rollout of complex AI logic, helping teams deliver scalable, high-impact solutions that can drive measurable revenue growth. ### 3. Highly Configurable, Perfect for Complex Pipelines **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia M. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales for the entire pipeline. It allows us to have a 360-degree view of every client and gives us visibility of every interaction sales users have with customers since they were leads. I like how configurable it is; I haven't found anything we cannot build. In complex business processes where the sales pipeline is not traditional, we were able to customize the lead conversion process to include creating and updating downstream objects. The initial setup was very straightforward; we didn’t need external help, and there is a lot of documentation. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I would say the lead object hasn’t been updated in years and it would be very nice not having to automate it so much. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales gives us a 360-degree view of clients and visibility into every interaction with customers. Its configurability allows us to customize complex lead conversions in non-traditional sales processes. ### 4. Centralized Sales Hub with Powerful Automation and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Human Resources Administrative Assistant, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of its biggest strengths is how well it centralizes everything: customer interactions, pipeline data, forecasting, and communication history all in one place. That alone removes a lot of friction from day-to-day work. What really elevates it, though, is the added layer of automation and AI—features like lead scoring, workflow automation, and predictive insights help reps spend less time on admin tasks and more time actually selling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback for me is the learning curve. For new users, the interface and the sheer number of features can feel overwhelming at first. Without proper onboarding or training, it’s easy for teams to either underuse the tool or use it inconsistently, and that ultimately reduces the value they get from it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** At a high level, it addresses three major problems: 1. Fragmented data and limited visibility In many organizations, customer information is spread across emails, spreadsheets, and multiple tools. Agentforce Sales pulls it into one centralized system, creating a single, shared view of each customer and the full pipeline. For me, that means I can quickly see where every deal stands, review complete customer history, and reduce the risk of missing important follow-ups. 2. Too much manual work and low productivity Sales reps often end up spending more time updating systems than actually selling. This platform automates routine tasks such as data entry, activity tracking, and workflows. For me, the benefit is clear: less time on admin work and more time focused on conversations, closing deals, and building relationships. ### 5. A Powerful CRM Platform for Managing Sales, Customers, and Growth **Rating:** 5.0/5.0 stars **Reviewed by:** S P. | Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce offers an extremely robust set of CRM tools that help manage sales pipelines, customer data, and relationships in one centralized platform. Its customization capabilities, automation tools, and detailed reporting make it adaptable to businesses of all sizes. The ability to integrate with a wide range of third-party applications, along with strong analytics and dashboards, makes Salesforce a powerful daily-use platform for sales, marketing, and customer service teams. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is complexity. Salesforce has a steep learning curve and often requires training or admin support to configure properly. Costs can also increase quickly as more features, users, or add-ons are added. Additionally, customization and maintenance may require technical expertise, which can be challenging for smaller teams without dedicated resources. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce solves the problem of fragmented customer information by centralizing data across sales, marketing, and support teams. It improves visibility into the sales funnel, automates repetitive processes, and enables better forecasting and decision-making. This leads to improved customer relationships, higher productivity, and more scalable business operations. ### 6. Flexible and Powerful, But Pricey for Small Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Kapil P. | UI/UX Designer & Frontend Developer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales to manage leads, track sales activities, and organize all customer interactions in one place. It brings clarity to the sales pipeline, so I always know where each deal stands and what needs attention. The customization and flexibility stand out, allowing it to adapt well to different sales workflows. Its flexibility helps me adapt the system as our sales strategy evolves without needing to switch tools. The platform is powerful and a reliable tool for managing sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be a bit expensive, especially for smaller teams or startups. The pricing can be a barrier for startups. Offering more budget-friendly plans or pay-as-you-grow options would make it easier to justify the investment. The initial setup was moderately easy, but it did require some time to configure everything properly based on our needs. Though the pricing and complexity might not suit every small team. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage leads and organize customer interactions. It brings clarity to the sales pipeline, helping me know where each deal stands and what needs attention. ### 7. Unified, Customizable CRM with Powerful AI Automation and Scalability **Rating:** 4.0/5.0 stars **Reviewed by:** Samir S. | Human Resources Generalist and HRIS Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What stands out most about Agentforce Sales is how it brings the entire sales lifecycle into one unified, highly customizable platform. From lead management and opportunity tracking to forecasting and reporting, everything lives in a single system making it much easier to maintain visibility and alignment across teams. Another major strength is its powerful automation and AI capabilities (especially through Salesforce Einstein), which help prioritize leads, suggest next best actions, and improve pipeline accuracy. This not only saves time but also enables more data-driven decision-making. Finally, its scalability and integration ecosystem are hard to beat. Whether you're a small team or a large enterprise, it adapts easily and connects seamlessly with other tools, making it a long-term solution rather than something you outgrow quickly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** while it’s a powerful CRM, it’s not always plug-and-play, it requires investment in time, expertise, and budget to truly get the most out of it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the chaos of managing sales manually or across disconnected tools and benefits me by improving efficiency, visibility, and decision-making, which directly leads to better sales outcomes. ### 8. A powerful and flexible CRM that scales well with growing sales teams **Rating:** 4.5/5.0 stars **Reviewed by:** Manav B. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how flexible it is, along with the depth of its feature set. It can be customized to support almost any sales process, from simple lead tracking to more complex, enterprise-level pipelines. The reporting and dashboards really stand out as well, offering real-time visibility into performance and making it easy to see what’s happening at a glance. I also value the automation tools, workflows, and AI insights, which reduce manual work and help keep the team focused on selling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud comes with a steep learning curve, especially for new users. Early on, the interface can feel overwhelming simply because there are so many features and configuration options to navigate. Implementation and customization can also be challenging without experienced admins or consultants, which may increase overall costs. In addition, some of the more advanced features are limited to higher-priced plans. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud tackles the problem of scattered customer data and inefficient sales processes by bringing leads, accounts, and opportunities together in one centralized platform. It helps standardize the sales workflow, improves visibility across the pipeline, and supports more accurate forecasting. In turn, it saves time, strengthens collaboration across the team, and enables more data-driven decision-making, which leads to higher productivity and more consistent sales outcomes. ### 9. Everything in One Place: Strong Pipeline Tracking and Reporting Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak K. | Senior Performance Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce keeps everything in one place. It makes it much easier to track leads, deals, follow-ups, and overall pipeline without jumping between different tools. I also like the reporting and visibility it gives, especially when you need to see where things are moving and where they are getting stuck. When it is set up well, it is really helpful for staying organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Somtimes it can feel heavy and more complicated than it needs to be. The UI is not always very intuitive, and simple things can sometimes take too many clicks. It also feels like a tool that works best only after a lot of setup, so if the implementation is not clean, the day-to-day experience can get frustrating fast. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps solve the problem of keeping sales work organized. Without a tool like this, it is easy to lose track of leads, follow-ups, deal stages, and customer history. It benefits me by giving one place to manage all of that, so it is easier to see what is moving, what needs attention, and where the pipeline stands. That saves time, improves visibility, and makes follow-ups and reporting much more manageable. ### 10. Indispensable for pipeline and opportunity management in daily sales activities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As an Account Executive, I especially appreciate that I can manage my entire pipeline clearly in one place. The Opportunity Management gives me a clear overview of the status of my deals at any time – from the first contact to the closing. The Lead Management also works smoothly: New leads can be quickly captured, prioritized, and followed up. The account and contact management is particularly helpful, as all relevant information about a customer is centrally bundled, and I never have to search for long. After more than a year of daily use, Salesforce Sales Cloud is an indispensable tool for me that helps me work in a structured and focused manner. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The entry barrier should not be underestimated – it takes some time and familiarization before all functions can be used smoothly. The interface occasionally seems a bit cluttered, especially for users who mainly need basic sales functions. However, this is less a criticism of the tool itself and more an indication of how extensive the platform is. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of lack of overview in everyday sales. Without a central CRM, it's easy to lose track of open deals, customer contacts, and next steps. As an Account Executive, I benefit from keeping my entire pipeline structured in view and not missing any important follow-ups. All customer information is accessible in one place, which helps me work more targeted and efficiently towards closures. This saves time and ensures that I can focus on what matters most – selling. ### 11. Agentforce Sales Turns Salesforce Into a Proactive AI Sales Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Shishir T. | Application Development Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is its evolution from a standard CRM into an autonomous AI system. The ability for agents to not just suggest actions, but proactively handle lead qualification, meeting scheduling, and data entry allows sales teams to focus on high-value relationship building rather than administrative tasks. The seamless integration with existing Salesforce data ensures that the AI's actions are always grounded in accurate, real-time customer context. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While the potential is high, the primary challenge is the initial complexity of configuration. Setting up autonomous agents requires very high-quality, clean data in the Data Cloud to avoid 'hallucinations' or incorrect customer interactions. Additionally, the transition from manual workflows to autonomous ones requires significant oversight and testing to ensure the AI aligns perfectly with specific brand voices, which can be time-consuming for smaller teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of operational friction by replacing manual CRM updates and delayed lead response times with autonomous, 24/7 AI agents. For your work in process automation, it benefits you by acting as a bridge between data extraction and action; it takes the information you've synchronized from your AI models and automatically triggers the next steps in the customer journey. This directly supports your goal of hitting 25% automation by offloading administrative tasks, allowing you to focus on the high-level architecture of your onboarding projects. ### 12. Powerful CRM with Room for Usability Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Munikiran R. | Network Operations Center Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the centralized data management and automation features in Agentforce Sales, which make tracking and managing sales much easier. Centralized data in Agentforce Sales helps me access everything quickly, while automation reduces manual work and improves efficiency. I integrate Agentforce Sales with tools like Jira and Microsoft Outlook to manage tasks and communication efficiently. The setup of Agentforce Sales was fairly straightforward, though some advanced configurations took extra time to complete. When I used Agentforce Sales, my company had around 200-500 employees, and the platform scaled well for our needs. I would rate Agentforce Sales a 9 out of 10 due to its strong capabilities, scalability, and integrations, with only minor improvements needed in usability. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales can be a bit complex for beginners, and some features require time to learn and configure. It could improve by offering better onboarding guides, simpler navigation, and more ready-to-use templates to help new users get started quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage customer relationships and streamline sales processes. It solves data management, lead tracking, and reporting issues by providing an automated, centralized platform. Its centralized data and automation features enhance access and efficiency. ### 13. Unified Customer Data and Autonomous AI Agents That Boost Sales Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit K. | Instructor motor vehicle, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales excels at unifying customer data and automating the entire sales cycle. Users value its autonomous AI agents for lead qualification, intelligent workflow automation that reduces "busywork," and real-time, data-driven coaching. These features collectively drive higher productivity, faster deal cycles, and more personalized customer relationships. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Commonly cited drawbacks of Agentforce Sales (formerly Salesforce Sales Cloud) include a steep and complex learning curve, high—and often unpredictable—consumption-based pricing, and a challenging implementation process. Users also frequently mention data privacy concerns, potential Al "hallucinations," and a loss of personal touch in customer interactions, which can make it harder to manage more complex situations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** highlights critical problems such as high-volume manual tasks, slow lead response times, and inconsistent customer interactions. Deploying autonomous AI agents helps address these issues by automating routine work (for example, prospecting and scheduling), boosting productivity, improving lead scoring, and accelerating deal velocity. ### 14. Dynamic Sales Tool That Evolves with Your Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Luke Reparations NOW C. | Strategic Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales continues to evolve and incorporate best practices from across different industries and organization sizes. This allows us to evolve our processes and experiment with different techniques, even if we are not experts in sales. The native features are great for capturing critical data in a way that is understandable for end users, usable in reports by managers for analytics and dashboards, and adaptable by admins to enhance system efficiency. The customization options and automations help increase sales velocity by guiding sales through defined paths, ensuring accurate data capture, and prompting the right questions to help close sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The problems with it seem to come from organizations not understanding how to use it efficiently and overbuilding or making poor choices. My hope is that as AI is more incorporated into the product, it will aid with efficiency in processes and start analyzing how you've designed your processes and suggesting improvements. Also, while I was not at the company during the initial configuration of Sales Cloud, having done that at other companies, I know it is one of the more involved processes to set up in Salesforce. For managers, there's less guidance about how to make choices, especially if you're not experienced with Salesforce or designing sales processes, which might lead to suboptimal use by a novice sales manager. However, it's flexible enough for revisions as managers discover better processes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to create a sales process that's easy to capture with data, helping analyze performance and forecast changes. Its evolving features incorporate industry best practices, making it possible to adapt and experiment even for those less experienced in sales. ### 15. Powerful Personalization and Summaries, but Complex Setups Need Coding Know-How **Rating:** 4.5/5.0 stars **Reviewed by:** Hemant R. | Architect Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1) Dynamic, personalized emails to users based on customer history. 2) For new campaigns or product launches, it’s much easier to send personalized information to customers. 3) Instead of going through a customer’s complete history, Agentforce can review it and provide high-level bullet points. 4) It can reply to customer emails, and it can also call customers and speak in a human-like way. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1) When I first started working with it, everything felt very point-and-click. However, as the requirements became more complex, the implementer still needs to have coding knowledge to handle them properly. 2) Costing. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** 1) New campaigning and product launch. 2) Customer connect, along with providing a few standard issue resolutions. ### 16. Streamlined Sales Process with Easy Access to Information **Rating:** 4.5/5.0 stars **Reviewed by:** Luisa B. | Cash Application Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales is easy to access. Once you commit to using it, you find a very natural way to verify where everything is. You can check all the information regarding a contact in just one place, which is super helpful. It ties everything together and even integrates with other platforms like Stripe and NetSuite, making it feel like a necessity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think sometimes we could enable buttons if we don't have the things that aren't mentioned. For example, if there is not any contract on this particular customer, maybe just, unactive the access to it, like, the button, where it should be the DocuSign. Just so you can save a few steps. But besides that, I don't think there's anything else. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales lets me access all customer agreements, contracts, and communications in one place, making verification easy. It integrates with tools like Stripe and MSuite, becoming a necessity in my workflow. ### 17. Salesforce Sales Cloud: Powerful Pipeline Tracking and Insightful Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Nikola B. | Junior Penetration tester, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud does a solid job of organizing sales activity in one place. It’s easy to track leads, opportunities, and customer interactions without jumping between multiple tools. The reporting and dashboard features are especially useful for getting a quick view of pipeline performance and team progress. It also integrates well with other systems, which makes it easier to keep data consistent across different parts of the business. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform can feel complex, especially for new users. Some features take time to learn, and customizing workflows or reports often requires extra setup or technical knowledge. It’s powerful, but the interface isn’t always the most intuitive, which can slow down adoption for smaller teams. Pricing can also be a concern, particularly if you need several add-ons to unlock the full value of the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps centralize customer and sales data that would otherwise be scattered across emails, spreadsheets, and different tools. Having everything in one platform makes it easier to track leads, manage opportunities, and keep the team aligned on deal progress. The dashboards and reporting also help provide clearer visibility into pipeline performance and sales activity. As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance. ### 18. All-in-One Integration That Scales, But Can Feel Overwhelming to Customize **Rating:** 3.0/5.0 stars **Reviewed by:** Benjamin W. | Infrastructure and Security Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The integration keeps everything aligned no jumping between tools having all your customer interactions and sales data in one place is incredibly helpful and the upside is that it scales so as your team grows it grows with you **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes it feels a bit bloated. There are so many features that smaller teams might find it overwhelming the customisation can be tricky. You sometimes need a specialist to get it right that complexity can slow down on boarding or quick adjustments. A potentially improvement would be more intuitive guided customisation paths for non-admin users making it easier to tailor without expert help. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Scattering tracking leads and customer data across different tools was chaotic after adopting Agent Force. Since centralising our pipeline, we’ve seen quicker follow-ups, less data slipping through the cracks, and more deals closing. Quantitatively, our lead response time dropped by about 40% and conversion rates improved by around 15%. Overall, we’ve become faster and more effective. ### 19. Agentforce Sales: Proactive AI Automation That Boosts Relationships and Forecasting **Rating:** 4.0/5.0 stars **Reviewed by:** Michele C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The most transformative feature is the integration between Flow Builder and the Agentforce Atlas Reasoning Engine. Unlike static chatbots, I can now deploy autonomous agents that trigger based on specific Platform Events or changes in Custom Objects. For example, when a lead reaches a specific 'Intent Score' in Data Cloud, the agent automatically researches the prospect’s LinkedIn via third-party APIs and drafts a hyper-personalized briefing for the AE. This level of 'agentic' automation has turned our CRM from a database into an active sales member. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The debugging process for autonomous agents is still quite opaque. When an agent fails to execute a 'Prompt Template' correctly, finding the specific bottleneck in the Trace Logs can be incredibly time-consuming. Additionally, the Data Cloud ingestion limits can lead to latency issues; if your identity resolution rules aren't perfectly tuned, the agents occasionally provide outdated insights. The UI for the Agent Builder also feels somewhat disconnected from the classic Setup menu, creating a fragmented administrative experience **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the 'stale data' problem and the inefficiency of manual lead enrichment. Before Agentforce, our reps spent 40% of their time on pre-call research. Now, by using Vector Databases within Salesforce to ground AI in our specific product documentation, the system handles the heavy lifting. This benefits me by significantly shortening our Sales Cycle duration; our AEs are now walking into meetings with AI-generated 'Actionable Insights' that were previously buried in unstructured notes or external silos. ### 20. Powerful, Customizable CRM with Top-Tier Automation and Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Ronny B. | Senior Enterprise Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Comprehensive CRM Capabilities: Offers a powerful platform to manage customer relationships, track leads, and close deals effectively. Highly Customizable: Enables businesses to adapt the platform to their unique needs and workflows. Seamless Integrations: Easily connects with a variety of third-party tools and applications to boost productivity. Advanced Analytics and Reporting: Provides in-depth insights into sales performance, empowering data-driven decision-making. Automation Features: Includes workflow automation and AI-powered insights (Einstein AI) to simplify repetitive tasks and enhance efficiency. Mobile-Friendly: The mobile app ensures sales teams remain connected and productive while on the move. Scalable Solution: Designed to accommodate businesses of all sizes, from startups to large enterprises. Strong Community and Support: Backed by an active user community and extensive support resources for guidance and best practices. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Steep Learning Curve: The platform's extensive features and customization options can be overwhelming for new users, making it challenging to get started. High Pricing: The cost is often considered expensive, particularly for small businesses or when additional features and integrations are needed. Customization Complexity: While highly flexible, setting up and managing custom workflows or integrations often requires technical expertise or developer assistance. Performance Concerns: Some users experience occasional slowdowns, especially when working with large datasets or during high-traffic periods. Feature Overload: For smaller teams or simpler needs, the vast array of features can feel excessive and unnecessary. Limited Built-In Functionality: Many advanced capabilities require extra purchases, plugins, or third-party tools, adding to the cost and complexity. User Interface Limitations: While functional, the interface is sometimes viewed as less modern or intuitive compared to other CRM platforms. Additional Support Costs: Premium support often incurs extra fees, which can be frustrating for users seeking timely assistance. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Centralized Customer Data: Problem: Disorganized or siloed customer information across teams. Benefit: Acts as a single source of truth for all customer interactions, streamlining relationship management and enhancing collaboration across sales, marketing, and support teams. Lead and Opportunity Management: Problem: Difficulty in tracking and prioritizing leads and sales opportunities. Benefit: Enables sales teams to efficiently track leads, manage pipelines, and focus on high-priority opportunities, boosting conversion rates. Sales Forecasting and Reporting: Problem: Limited visibility into sales performance and future revenue. Benefit: Provides advanced analytics and forecasting tools for data-driven decisions and improved sales planning. Workflow Automation: Problem: Manual, time-consuming tasks reduce productivity. Benefit: Automates repetitive tasks like follow-ups, data entry, and approvals, freeing up sales teams to focus on selling. Improved Collaboration: Problem: Inefficient communication and collaboration among team members. Benefit: Tools like Chatter and shared dashboards foster better teamwork and alignment on goals. Scalability: Problem: Basic CRM tools fail to meet the needs of a growing business. Benefit: Adapts to business growth with advanced features and integrations to support expansion. Mobile Accessibility: Problem: Limited access to CRM tools while on the move. Benefit: The mobile app ensures sales reps can access customer data, update records, and stay productive from anywhere. Integration with Other Tools: Problem: Disconnected systems and tools lead to inefficiencies. Benefit: Seamlessly integrates with other business tools (e.g., marketing automation, ERP systems), creating a unified and efficient ecosystem. ### 21. Powerful CRM + AI Automation That Streamlines a Data-Driven Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jude Patrick D. | Medical Interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is the way it brings together a powerful CRM and AI-driven automation, making the overall sales process more efficient and more data-driven. It serves as a single source of truth for all customer interactions, which helps me easily track leads, manage the pipeline, and stay organized throughout the process. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Agentforce Sales is that it can feel overly complex, particularly for new users. The platform has a steep learning curve, and it takes time to get fully comfortable with all of its features. In my experience, you often need training or help from an admin to use everything confidently. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales addresses the issue of scattered data and the time spent on manual tasks throughout the sales process. It brings customer information together in a single platform and automates activities such as data entry, lead tracking, and follow-ups, which helps reduce errors and save time. For me, the main advantage is better organization and overall efficiency. I can view the pipeline more clearly, focus on the right opportunities, and dedicate more time to selling rather than getting stuck in administrative work. ### 22. Powerful CRM That Keeps Sales Organized and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** shania g. | Customer Advocate, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how it keeps all customer information, leads, and interactions organized in one place. It makes it much easier to track sales activity, follow up with customers, and stay on top of opportunities without anything slipping through the cracks. The automation features also save time by taking care of repetitive tasks, and the customization options let it fit different business needs and workflows. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is that it can feel overwhelming at first, since there are so many features and settings to learn. Setup and customization can take a while, especially for smaller teams without dedicated support. It can also be expensive compared to simpler tools, and at times the interface isn’t as intuitive as it could be, which can slow things down for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the problem of having customer information, leads, and sales activity scattered across different tools or spreadsheets by bringing everything into one place. That makes it much easier for me to track leads, manage the sales pipeline, and follow up with customers at the right time. It also helps automate repetitive tasks such as reminders and data entry, which saves time and reduces errors. Overall, I’m able to stay more organized, respond to customers faster, and spend more time closing sales instead of managing data. ### 23. Centralized Data and Real-Time Tracking Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sahin A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** the thing i like the most is that the data is stored at single place, i dont have to maintain different excel files to store the info. its easy to track, update in real time, assign & distribute easily among TLs, status tracking. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** although its very good but in starting it looks complicating as comparison to my excel exp. sometimes it have multiple steps in even small updates like admin, config, etc etc which feels like time consuming **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** earlier my data was in different excel files , scattered in different places. It was a bit hard to track & manage the data. But in Agentforce, my data is centralized at one place for it was bit easy for me. earlier my manual work was more, but in agentforce helped me to reduce it through automation. reporting & insights got easy. Performance is quite smooth & reliable when it comes to large dataset. ### 24. Customizable Pipeline Views and Automation That Boost Daily Sales Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Brian K. | Instructional Technology Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales gives me a clear, customizable view of my pipeline and accounts, so I can easily track deals, tasks, and follow-ups in one place without jumping between tools. The strong integrations and automation features reduce manual data entry and help keep customer information up to date, which makes my day-to-day workflow much more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Agentforce Sales can feel overly complex and clunky at times, especially when navigating between different objects or customizing layouts, and there is a steep learning curve for new or less-technical users. It can also be slow and resource-intensive, and making simple configuration changes sometimes takes more steps than it should, which can be frustrating when you just want to move quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps us centralize all of our customer and pipeline data, so instead of chasing information across spreadsheets and different tools, we have one source of truth for accounts, opportunities, and activity history. That has made it much easier to prioritize the right deals, stay on top of follow-ups, and forecast more accurately, which saves time, reduces missed opportunities, and gives leadership clearer visibility into performance. ### 25. Salesforce Keeps Our Entire Sales Process in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep N. | Buisness Head, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** One best thing about Salesforce is how it has entire sales process in one place like from lead capture to deal closure and also it is highly customizable, which makes it easy for us to tailor our pipelines and reports based on the needs. I particularly like its automation feature which reduces a lot of time for us for follow ups and data entry. Overall it's a good tool for sales i believe **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One disadvantage is may be the pricing, because if you have a smaller team then it would be bit pricey for you if you add features to it and also for a new user it can be little overwhelming while setting up and might need a admin support even in my case i had taken admin support to set up the whole process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is solving by giving us all data in one place otherwise all the leads, data and everything would have been scattered and confusing so its the biggest positive side of salesforce and also saves a lot of time. ### 26. Agentforce Sales Turns CRM into a Proactive, Autonomous Sales Engine **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales transforms CRM from a passive database into a proactive system powered by autonomous agents. What stands out most is its ability to nurture leads, schedule meetings, and coach reps in real time. Backed by the Atlas Reasoning Engine, it can carry out complex tasks and make data-driven decisions. This significantly reduces manual work and helps speed up deal cycles by enabling intelligent, automated action instead of depending on constant data entry. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales feels unnecessarily complex. To work properly, it seems to rely on rigorous data cleaning through Data Cloud, and the consumption-based pricing model makes overall costs difficult to predict. On top of that, the implementation feels too technical for smaller teams, which can turn it into an expensive tool that’s hard to govern without ongoing human oversight. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps cut down on administrative bloat and keeps leads from stalling by automating prospecting, scheduling, and data entry. As a result, I can spend less time on repetitive manual tasks and more time closing deals, boosting productivity and conversion rates with 24/7 autonomous execution and intelligent, real-time sales coaching. ### 27. Agentforce Sales Turns CRM into an Active, AI-Powered Deal Accelerator **Rating:** 4.0/5.0 stars **Reviewed by:** Лъчезар . | Onboarding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is that it no longer feels like just a place to log deals, but something that actually helps move them forward. In the past, CRMs were more like a system of record—you enter data, track your pipeline, and that’s about it. Here, the experience is different because the system actively supports you. What stands out in particular is how the AI is built directly into the workflow. It’s not just about reports or insights—it actually helps with next steps, reminders, and even automates parts of the process. That takes a lot of the administrative burden off and frees up time to focus on what really matters: conversations with customers and closing deals. I also appreciate that everything is in one place—from leads to forecasting. You’re not constantly switching between tools or losing context. Having a full view of the customer makes it easier to make faster and more confident decisions. Overall, the biggest advantage for me is that the system is no longer passive. It doesn’t just track what’s happening—it actively helps you be more effective. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I don’t particularly like about Agentforce Sales is that, despite all the improvements, it can still feel quite complex—especially for new users. There’s a lot of functionality packed into the platform, which is great in theory, but in practice it can take time to fully understand how everything fits together and how to use it efficiently. Another downside is that the AI features, while powerful, aren’t always perfectly aligned out of the box. Sometimes the suggestions or automations need fine-tuning to really match the way a specific team works. Without that customization, they can feel a bit generic or not fully relevant. I’ve also noticed that maintaining clean and accurate data is still critical. If the data in the system isn’t well-managed, even the best AI or automation won’t deliver great results. So there’s still a dependency on good discipline from the team, which doesn’t completely eliminate the usual CRM challenges. Overall, while it’s a strong and evolving platform, it’s not entirely frictionless—there’s still a learning curve and some setup required to get the most out of it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is mainly solving the gap between tracking sales activity and actually driving it forward. In many traditional CRMs, a lot of time goes into updating data, checking pipelines, and figuring out next steps manually. That creates friction and often slows down the sales process. For me, the biggest problem it addresses is time spent on admin work. Instead of constantly logging activities, updating opportunities, or setting reminders, a lot of that is either automated or supported by the system. That frees up time to focus on more valuable work like talking to customers and closing deals. Another issue it helps with is lack of clear next actions. In a busy pipeline, it’s easy to miss follow-ups or lose momentum on deals. With built-in AI suggestions and prompts, it becomes much clearer what needs attention and what the next step should be. That makes it easier to stay on top of everything without relying only on manual tracking. It also improves visibility and decision-making. Having all the customer data, interactions, and forecasts in one place makes it easier to understand where things stand and prioritize effectively. I don’t have to piece together information from different tools, which saves time and reduces mistakes. Overall, the benefit for me is that it simplifies the day-to-day workflow. It reduces manual effort, helps me stay organized, and makes it easier to focus on actually moving deals forward rather than just managing the process. ### 28. Continuity of Business w/o the extra labor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce allows our team to log detailed information about opportunities, with strong visibility and transparency across the organization. In addition, we can view a donor’s historical interactions and collaborate as a team to manage larger gifts due to the ease of use. Most of our users are in Salesforce on a daily basis. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For larger teams, it can be costly as there are per user costs, data costs and file storage costs. Integration and implementation can take some time, but don't let this persuade you into using something else. Salesforce is a powerful platform and customer support is available and extremely helpful. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We were unable to keep communications logged w/o a copy and paste method into Salesforce. This required users to "duplicate" their work, causing them to be less effective. Salesforce Inbox also allowed department heads to run reports on outbound and inbound emails to show the efficiency and communications with clients. The ability to schedule out emails in advance, use templates, and know when the client has opened has made the investment worth while. ### 29. Flexible Dashboard Driving Sales Success **Rating:** 4.0/5.0 stars **Reviewed by:** William C. | QUASEP Regional Director, Western Canada **Reviewed Date:** June 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the flexibility and ability to create dashboards based on needs in Agentforce Sales. These dashboards are a significant help as they provide in-the-moment updates, driving our sales team towards specific goals and allowing us to move the pipeline through the stages effectively. It's particularly beneficial as a single source of truth for our sales team, and it aids in managing our sales pipeline and leads. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't like that creating reports based on existing cases takes a bit of effort as it requires manipulation of filters and fields. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales provides a single source of truth for our sales team, driving us to specific goals. The flexibility to create custom dashboards gives us in-the-moment updates, helping manage the pipeline efficiently and move it through stages. ### 30. Effortless Adoption with Streamlined Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales makes everything easy to follow and manage from the beginning to the end of the sales process. I appreciate being able to assign the proper location in the sales pipeline and how easy it is to reassign the lead to another agent. I find the initial setup very easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The calendar could be more unique and not so copy pasted from Google. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales streamlines call center operations by organizing remote workers and managing the sales process. It solves the problem of verifying past conversations with clients, making it easy to follow sales from start to finish, and allows reassignment in the sales pipeline efficiently. ### 31. Flexible Data Management, but UI Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the flexibility in Agentforce Sales and how it allows me to generate any kind of reports. I love dealing with reports because of this feature. Also, the opportunity engagement aspect is something I just kind of love. We have multiple systems integrated with Salesforce and those works seamlessly =. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the data handling and UI could be improved. The current design looks blurry and not precise in representing data. I'm not sure about the pricing structure, but it feels like it could be better. Also, AI results can be improved. The setup is quite complex but onboarding team helps **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage teams and opportunities, handling data from multiple sources like sales contacts and leads. It really helps SLT team members in reporting. Reports are very robust and speedy. ### 32. Agentforce Sales Keeps Our Customer Data and Activity Organized **Rating:** 5.0/5.0 stars **Reviewed by:** ANUJ P. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is one of the best places to keep track of all our data and activity. We use Salesforce for marketing automation and customer relationship management, and it helps us stay organized and on top of what’s happening with customers. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s too complex to understand, especially when it comes to generating reports. I’d also like to see some AI features included that could guide me on my next steps. In a few cases, it also doesn’t automatically track activities. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Its ai agent can automatically handle and keep tracks of tasks such as lead engagement, answering product queries, scheduling meetings, and analyzing customer data. This reduces repetitive work, improves response speed, and helps ensure no opportunities are missed. ### 33. Functional but with a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Felipe V. | Production and Scientific Evaluation Unit Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like about Agentforce Sales is that their platform hasn't changed much, which makes it very simple to use when you already know it or have been working with it for years. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Visually, it is old, loading is slow, and for an inexperienced user, it is difficult to navigate without extensive training on the platform. The initial setup was difficult, it took months and required an in-house team to implement and manage the platform despite being a SaaS. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage clients, sales, subscriptions, and campaigns. It provides me with organization and access to complete information on clients and prospects from anywhere, as well as performance reports and the impact of sales and marketing. ### 34. Highly Customizable CRM with Great Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Evan J. | Sr. Manager, Salesforce Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I've been using Agentforce Sales since 2008, and it's the ultimate CRM tool for sales enablement and lead/opportunity tracking. I like how customizable it is, allowing us to build it around our process rather than having to work around the system. This flexibility is crucial because every business has a different selling process. Once you get past the initial learning curve, you can really do anything you ask of it. Additionally, the greenfield setup was super easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce doesn't have built-in functionality around email tracking and other key pieces of marketing automation tools. You have to buy an addon through them or use a different tool with an integration. It should be easier to track customers through the entire lifecycle, specifically the top of the funnel. It would be nice to know if an existing customer clicked on a link in an email. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales for sales enablement and lead tracking. It solves visibility issues, helping sales reps manage deals and providing management insight into deal progress. ### 35. Automates Recurring Tasks and Frees Up Time for Customer Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca C. | Marketing Customer Journey , Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I especially like the ability to automate recurring tasks and support sellers in their daily activities, allowing me to dedicate more time to customer relations and sales opportunities, which are very easy to find and edit. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I believe that the critical issues depend on the company's use of the tool, sometimes there are too many "repetitions" of accounts, too many duplicates and it should, in my opinion, intuitively eliminate the redundancies of accounts **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps me add data, eliminate unnecessary contacts and open opportunities quickly and clearly. ### 36. A solid CRM that brings real visibility to your sales pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The lead and pipeline management capabilities are where Salesforce Sales Cloud truly shines. As a Technical Lead, I work closely with our sales operations team, and the way we can track every lead from first touchpoint to closed deal has been a game changer for us. The CRM gives us a single source of truth for all customer interactions, which means our team is never working with outdated information. I also appreciate how easily it integrates with the tools we already use — email, calendars, and third-party apps all connect without much hassle. The customizable dashboards and real-time reports help me keep an eye on our pipeline health at a glance. The platform is mature, reliable, and constantly improving with every release. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly, there is not much to complain about. The initial setup and onboarding took a bit of time since there are so many features to configure, which can feel overwhelming at first. For someone brand new to the Salesforce ecosystem, the learning curve is noticeable during the first few weeks. But once you get through that initial phase and understand the platform, everything starts to click. I wish the mobile app experience was a bit more polished compared to the desktop version, but it still gets the job done. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before Salesforce, managing customer relationships and tracking the sales pipeline was scattered across spreadsheets and multiple disconnected tools. Now we have a centralized platform where every interaction, follow-up, and deal stage is properly documented. This has improved our team's efficiency and reduced the chances of leads slipping through the cracks. The reporting features have also helped leadership make data-driven decisions with much more confidence. ### 37. All-in-One Sales Backbone with Powerful Forecasting and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Neel S. | Senior Project Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The all-in-one nature of the platform is what makes it exceptional. From tracking contacts and logging emails to managing pipeline stages and automating follow-up workflows — everything a sales team needs is right there. The forecasting and reporting capabilities are especially strong, giving leadership clear, real-time visibility into revenue projections without needing to piece data together from multiple tools. It's genuinely become the backbone of our sales operation. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve is probably the biggest hurdle — there's so much functionality packed into the platform that new users can feel overwhelmed in the early stages. It takes a bit of time and training to get the most out of it. Once you're past that initial phase though, everything clicks and the depth of the platform becomes its biggest strength rather than a drawback. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the core challenge of keeping an entire sales operation organised and visible in one place. Before having a robust CRM, tracking leads, managing follow-ups, and forecasting revenue accurately was fragmented across spreadsheets and emails — things inevitably fell through the cracks. Now every contact, deal, and activity is logged and accessible, automation handles repetitive tasks, and our pipeline reviews are backed by real data rather than guesswork. It's brought a level of structure and accountability to the sales process that directly translates into better performance and more predictable revenue. ### 38. Feature rich CRM that brings clarity to sales processes **Rating:** 3.0/5.0 stars **Reviewed by:** Varsha V. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I liked most about Agentforce Sales is how it keeps everything in one place-leads, deals, and follow-ups feel much more organized than using multiple tools. The pipeline view and dashboards make it easy to track progress, and simple automations save time on routine tasks. Integrations (like email) are smooth, so all communication stays linked. It’s a bit pricey, but the reporting and insights help justify it. There is a small learning curve, but overall it really improves workflow once you get used to it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Agentforce Sales is that it can feel overwhelming at the start-the UI isn’t very beginner-friendly.Customization is powerful but not simple, so even small changes can take time. It can also slow down with heavy data or reports. Pricing is quite high, and some key features are only in higher plans. The AI is useful, but only after you have enough data. Overall, it’s great but could be simpler and more affordable. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales, we struggled with scattered data leads in spreadsheets, follow-ups missed, and no clear view of the pipeline. After using it, everything was in one place. We could track deals, automate follow-ups, and see real-time reports, which made the whole process more organized. This helped save a lot of time on manual work and improved our response time, leading to better conversions and more predictable sales planning. ### 39. Front Desk Supervisor for hotels around Los Angeles **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine D. | Patient Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the ability to choose our notification sound. The ability to go through chat history to see previous chats, with whom they spoke, and when. I like the forward feature if language, role, or more support is needed, we are able to forward the chat to another team. I also like the pause feature, it helps continuity of care if a conversation is not finished, and the client does not have to repeat themselves, and the representative can continue to assist. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dislike the email display. It is a little hard to understand the responses from patients when they send an email, as it is not as organized and set as messaging is. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves many communication issues that might have occurred if we did not have Agentforce. We can communicate directly with clients and answer any questions or concerns they have before they arrive at the property. It benefits the day-to-day workflow between clients and staff as it helps clients feel taken care of at any time they need. ### 40. Keeps Sales Relationships Organized and Opportunities Easy to Track **Rating:** 4.0/5.0 stars **Reviewed by:** Valentino C. | Facilities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the Agentforce Sales App because it simplifies how I manage and grow relationships while staying organized. It brings everything leads, customer interactions, and sales activity into one place, which makes it easier to stay on top of opportunities without feeling overwhelmed. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I don’t like about the Agentforce Sales App is that it can sometimes feel overly complex for what should be simple tasks. Navigating through multiple screens or steps just to update basic information can slow down workflow instead of speeding it up. There are also moments where automation feels a bit rigid. While it’s designed to help, it doesn’t always adapt well to real-world situations where flexibility is needed especially when managing unique customer interactions or non-standard deals. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The Agentforce Sales App is solving the problem of disorganization and missed opportunities in my sales process. Instead of juggling notes, messages, and follow ups across different places, it centralizes everything so I always know where each deal stands ### 41. Easy Sales Journey Tracking and KPI Performance Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Vandit C. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ease of tracking the entire Sales Journey of leads and monitoring the different stages of a client. It helps in measuring performance against KPIs and understand what's working and what's not. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Probably the only thing that I dislike is that there's a significant learning curve for this platform. It often times feels a little daunting since there are so many different functionalities available. Moreover, as we scale up, we're realising that some features and integrations are getting costlier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Basically, the reporting and analysis of the Sales Funnel has been streamlined by this platform. It has allowed us to better track the Sales Team's performance and also ensure that it aligns with the set goals. Working in a hybrid organization, this is quite a useful tool for remote collaboration. It centralizes the entire sales process and also the different automations and integrations help us in saving time and other resources. ### 42. Effortless Lead Management and Scalable Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh J. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is how it helps me manage the entire sales lifecycle efficiently from a single platform. On a daily basis, I use it to capture and manage leads, qualify prospects, create and track opportunities, update deal stages, and schedule follow-ups. This keeps my pipeline well organized and ensures that no leads or opportunities are missed. The automation features such as task reminders, workflows, and email alerts help reduce manual effort and improve follow-up consistency. The dashboards and reports provide real-time visibility into pipeline health, deal progress, conversion rates, and individual performance, which helps in better decision-making and planning. Overall, Salesforce Sales Cloud improves productivity, transparency, and sales efficiency, enabling me to manage deals more effectively and close opportunities faster. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While Salesforce Sales Cloud is very powerful, for me it can sometimes feel complex and heavy to use on a daily basis. There are many features, settings, and customization options, which can make simple tasks take longer than expected, especially for new users. The interface can also feel a bit cluttered, and navigating between different objects like leads, contacts, opportunities, and reports is not always very intuitive. At times, system performance can feel slightly slow when loading large reports or dashboards. In addition, advanced features and customizations often require technical support or admin involvement, which reduces flexibility for end users. I feel that a simpler user interface, faster performance, and easier configuration would make the overall experience even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** For me, Salesforce Sales Cloud solves the problem of managing large volumes of leads, opportunities, follow-ups, and customer interactions in a structured and organized way. Earlier, tracking sales activities across multiple tools and spreadsheets made it difficult to maintain visibility, consistency, and accuracy. With Salesforce Sales Cloud, everything is centralized in one system, which gives me a clear view of my entire sales pipeline. It helps me stay organized with automated task reminders, activity tracking, and follow-up scheduling, ensuring that no lead or opportunity is missed. The real-time dashboards and reports allow me to track performance, monitor deal progress, and forecast revenue more accurately. Overall, it saves time, improves productivity, increases accountability, and helps me manage my daily sales workflow more efficiently, leading to better conversions and faster deal closures. ### 43. Powerful CRM for SalesTeams, But Setup and Changes Can Feel Overwhelming at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Leandro J. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a very robust tool, probably one of the most robust platforms on the market. With the right implementation team, you can add, remove, and customize almost any field or workflow to fit your sales process. I also really like how well it works in team environments, especially when multiple people are involved in the sales cycle, as it allows for clear collaboration, visibility, and ownership across deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud can feel overwhelming at times. Because it’s such a powerful and flexible platform, it often requires significant setup, customization, and ongoing maintenance to work well. Even small changes, like adjusting a workflow or adding or removing a field, can take a while because you’re usually not able to do it yourself and have to depend on a developer or admin to make those modifications. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps us manage the entire sales process in one place. We use it daily for account prospecting, logging activities and communications, creating and tracking sales opportunities, and registering everything that’s happening in a deal. It gives us full visibility into where each opportunity stands in the sales process, from early stages through to closing. The biggest benefit for me, especially since we work in sales teams, is having a single shared space where everyone can collaborate, stay aligned, and keep track of deals without losing context or duplicating work. ### 44. Highly Customizable, Boosts Our Sales Process **Rating:** 4.5/5.0 stars **Reviewed by:** Piyusha P. | Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales for managing customers, all leads, opportunities, and everything around my sales system. It's great for maintaining a track of the entire sales pipeline. I heavily utilize the reports and dashboards, which are really helpful. I also like using the standard out-of-the-box features. The integration with Slack is fantastic because I can see and update leads directly from Slack. The initial setup was quite easy, with many out-of-the-box features available. As I started using it more, I refined and fine-tuned it, added automations, and built specific reports and dashboards. I really like the ability to highly customize the tool based on my needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I feel like a lot of things are working for us. However, the thing which I would recommend improving is the commission structure for the salespeople because that's something which is still tricky to set up and it always creates sudden issues. You are not able to fully replicate the commission structure, as is. So that's something I would like Agentforce Sales team to work on. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With Agentforce Sales, I keep all customer leads and opportunities organized around my sales system and track the entire sales pipeline efficiently. ### 45. Centralized CRM with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Aneel A. | Enterprise Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like having one place where every interaction, deal stage, and activity lives with Agentforce Sales. It replaces the need for spreadsheets, email threads, and keeps all 'tribal knowledge' centralized, which really simplifies my management of over 1000 new business accounts. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the admin and dev dependency an issue. It often requires admin expertise or development support, making it harder for business users like me to make changes on our own. The interface is also slow and cluttered due to the many records and custom objects over time, which impacts performance. Plus, the initial setup wasn't easy from what I was told. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales consolidates leads, opportunities, and customer interactions into one system, eliminating the need for multiple tools or spreadsheets. I like having a single place where every interaction, deal stage, and activity is stored, replacing spreadsheets, email threads, and tribal knowledge. ### 46. Intuitive Platform with Great Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie H. | Client Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find that most of the platform is intuitive and efficient, which helps me get the things I need to do done quickly. I use this every single work day. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** somethings get messy/redundant. I think the settings & the visual aspect can be improved but the functionality is great **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce helps me by organizing all the information about our new clients and leads, keeping everything we need in one place. We used to rely on several different tools across different locations, which caused some confusion. Now, this makes things much clearer and keeps everything nice and concise. ### 47. Powerful CRM for sales teams but requires time to master **Rating:** 4.0/5.0 stars **Reviewed by:** Suraj M. | Cloud data engineer , Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Agentforce Sales is how it pulls everything into one place. I can handle leads, contacts, deals, and activities without having to bounce between different tools all the time, which makes my day-to-day work feel more streamlined, better organized, and much easier to stay on top of. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is the learning curve. When I first started using it, the system felt fairly complex, and it took me a while to get a clear sense of how everything works—especially the automation and reporting features, which were the hardest for me to grasp at first. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales, managing customer data and tracking deals felt scattered and inconsistent. We were relying on multiple tools and spreadsheets, which made it hard to maintain a clear, current view of our sales pipeline. Since moving to Agentforce Sales, our visibility has improved significantly, and forecasting is now much more accurate and dependable. ### 48. Robust Sales Tool with Complex Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan K. | Area Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how everything is centralized in Agentforce Sales, so I don't have to jump between tools for basic sales tracking. The real-time pipeline visibility is amazing and it gives me accurate forecasting, helping me track team performance in real-time. This feature also improves planning and target setting for the team. The ability to manage leads, track opportunities, and keep the overall sales pipeline organized is really beneficial. It also improves pipeline visibility and tracking, aids in sales forecasting, and centralizes customer data for better relationship management. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is very powerful, but it needs proper setup, training, and discipline to get the best results. So the initial setup is very complex. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage leads, track opportunities, and organize the sales pipeline. It solves visibility and tracking issues, aids in sales forecasting, and centralizes customer data for better relationship management. ### 49. worthful CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil G. | Engineer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard. ### 50. Organizational Lifeline with Complex Data Entry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+23%3A18%3A49+-0500&secure%5Bsession_id%5D=d1f9c464-581d-4a45-9096-7990eaf8a20f&secure%5Btoken%5D=480976f8cf202bfb6053c8a18c5b92505fbe6cdeabce4b92f55e48fc072a2984&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - 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[Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - 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[Spiff](https://www.g2.com/products/spiff-2026-08-04/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,295 reviews)