--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta\_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25873 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 25873 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. [(3657 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701944&qs=pros-and-cons#reviews) Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. [(3166 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699954&qs=pros-and-cons#reviews) Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. [(2050 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1694202&qs=pros-and-cons#reviews) Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. [(1640 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1696364&qs=pros-and-cons#reviews) Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. [(1619 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701844&qs=pros-and-cons#reviews) Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. [(1830 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699554&qs=pros-and-cons#reviews) Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. [(1411 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701094&qs=pros-and-cons#reviews) Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. [(1147 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1700386&qs=pros-and-cons#reviews) Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. [(1126 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701404&qs=pros-and-cons#reviews) Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. [(1109 mentions)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1702910&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Agentforce Sales (formerly Salesforce Sales Cloud) ##### 1. Ease of Use Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. [ See 3657 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701944&qs=pros-and-cons#reviews) See Related User Reviews ![Jim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim M.") JM Jim M. Small-Business (50 or fewer emp.) 5.0/5 "The most complete and flexible tool for managing your sales team, activity and pipeline" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? Agentforce Sales (formerly Salesforce Sales Cloud) includes an extensive feature set for tracking accounts and contact, interactions, sales process, l ![Scott M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott M.") SM Scott M. Mid-Market (51-1000 emp.) 5.0/5 "Love it" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? It keeps all of our customer data in one place so that we can coordinate across our team ##### 2. Features Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. [ See 3166 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699954&qs=pros-and-cons#reviews) See Related User Reviews ![Jim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim M.") JM Jim M. Small-Business (50 or fewer emp.) 5.0/5 "The most complete and flexible tool for managing your sales team, activity and pipeline" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? Agentforce Sales (formerly Salesforce Sales Cloud) includes an extensive feature set for tracking accounts and contact, interactions, sales process, l ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Team Access, Steep Learning Curve" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? I like that it allows for streamlined team access to be able to manage accounts together. And it allows for surfacing data insights through clear metr ##### 3. Lead Management Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. [ See 2050 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1694202&qs=pros-and-cons#reviews) See Related User Reviews ![Jim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim M.") JM Jim M. Small-Business (50 or fewer emp.) 5.0/5 "The most complete and flexible tool for managing your sales team, activity and pipeline" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? Agentforce Sales (formerly Salesforce Sales Cloud) includes an extensive feature set for tracking accounts and contact, interactions, sales process, l ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Team Access, Steep Learning Curve" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? I like that it allows for streamlined team access to be able to manage accounts together. And it allows for surfacing data insights through clear metr ##### 4. Customization Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. [ See 1640 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1696364&qs=pros-and-cons#reviews) See Related User Reviews ![Jim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim M.") JM Jim M. Small-Business (50 or fewer emp.) 5.0/5 "The most complete and flexible tool for managing your sales team, activity and pipeline" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? Agentforce Sales (formerly Salesforce Sales Cloud) includes an extensive feature set for tracking accounts and contact, interactions, sales process, l ![Pritkumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pritkumar P.") PP Pritkumar P. Mid-Market (51-1000 emp.) 4.0/5 "Intuitive CRM with Complex Setup" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? I like the low code no code functionality of Salesforce Sales Cloud where I can automate things just by dragging and dropping a few elements, and it's ##### 5. Customizability Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. [ See 1619 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701844&qs=pros-and-cons#reviews) See Related User Reviews ![Jim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim M.") JM Jim M. Small-Business (50 or fewer emp.) 5.0/5 "The most complete and flexible tool for managing your sales team, activity and pipeline" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? Agentforce Sales (formerly Salesforce Sales Cloud) includes an extensive feature set for tracking accounts and contact, interactions, sales process, l ![Jay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay P.") JP Jay P. Mid-Market (51-1000 emp.) 5.0/5 "Agentforce turned our passive CRM into a proactive co-pilot" What do you like about Agentforce Sales (formerly Salesforce Sales Cloud)? UI/UX: "The interface remains clean even with the new AI sidebars." AI/Intelligence: "The lead scoring isn't just a number; it provides the 'why' b ### 5 Cons or Disadvantages of Agentforce Sales (formerly Salesforce Sales Cloud) ##### 1. Learning Curve Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. [ See 1830 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699554&qs=pros-and-cons#reviews) See Related User Reviews ![Jim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim M.") JM Jim M. Small-Business (50 or fewer emp.) 5.0/5 "The most complete and flexible tool for managing your sales team, activity and pipeline" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The feature set is so configurable and customizable that it can be a bit overwhelming. Utilizing certified Salesforce admins, either internally or via ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Team Access, Steep Learning Curve" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The learning curve is high for those that are not technical. ##### 2. Limitations Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. [ See 1411 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701094&qs=pros-and-cons#reviews) See Related User Reviews ![Jay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay P.") JP Jay P. Mid-Market (51-1000 emp.) 5.0/5 "Agentforce turned our passive CRM into a proactive co-pilot" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The biggest hurdle is the initial setup and the sheer learning curve. The sales pitch makes it sound like you just turn Agentforce on and it immediate ![Pritkumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pritkumar P.") PP Pritkumar P. Mid-Market (51-1000 emp.) 4.0/5 "Intuitive CRM with Complex Setup" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? There are lots and lots of settings in Salesforce Sales Cloud which can make it harder to set up and debug errors. Sometimes it’s only a checkbox that ##### 3. Missing Features Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. [ See 1147 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1700386&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavdip G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavdip G.") BG Bhavdip G. Small-Business (50 or fewer emp.) 4.0/5 "Salesforce Sales Cloud is used to reduce user's manually work." What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The biggest disadvantage is cost because some advance features are not avilable in free. ![Jay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay P.") JP Jay P. Mid-Market (51-1000 emp.) 5.0/5 "Agentforce turned our passive CRM into a proactive co-pilot" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The biggest hurdle is the initial setup and the sheer learning curve. The sales pitch makes it sound like you just turn Agentforce on and it immediate ##### 4. Limited Features Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. [ See 1126 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701404&qs=pros-and-cons#reviews) See Related User Reviews ![Jay P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay P.") JP Jay P. Mid-Market (51-1000 emp.) 5.0/5 "Agentforce turned our passive CRM into a proactive co-pilot" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The biggest hurdle is the initial setup and the sheer learning curve. The sales pitch makes it sound like you just turn Agentforce on and it immediate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Accurate Lead Management with Minor Hiccups" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? Sometimes the changes have to be made one by one. If I want to change a list of leads from qualified to disqualified, I have to do it one by one and n ##### 5. Expensive Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. [ See 1109 mentions ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1702910&qs=pros-and-cons#reviews) See Related User Reviews ![Bhavdip G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavdip G.") BG Bhavdip G. Small-Business (50 or fewer emp.) 4.0/5 "Salesforce Sales Cloud is used to reduce user's manually work." What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The biggest disadvantage is cost because some advance features are not avilable in free. ![Pritkumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pritkumar P.") PP Pritkumar P. Mid-Market (51-1000 emp.) 4.0/5 "Intuitive CRM with Complex Setup" What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? There are lots and lots of settings in Salesforce Sales Cloud which can make it harder to set up and debug errors. Sometimes it’s only a checkbox that ![Javiera I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javiera I.") JI Javiera I. Paid Media Strategist Small-Business (50 or fewer emp.) 8/7/2026 "Agentforce Sales Centralizes Customer Data with Powerful Dashboards and Automation" 4/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? What I like most is how it keeps all customer and sales information in one place, making it much easier to manage leads, opportunities, and follow-ups. The reporting and dashboards provide a clear view of pipeline performance, and the automation features help reduce repetitive tasks so sales teams can spend more time building relationships and closing deals. I also like how customizable it is and how well it integrates with other tools, making it adaptable for different business needs. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? While Agentforce Sales is a powerful platform, it has a fairly steep learning curve, especially for new users. Some tasks can require multiple clicks or feel more complex than they need to be, and customizing workflows or reports often requires additional training or administrative support. It can also become expensive as businesses add more features or users. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? Agentforce Sales helps centralize customer information, track leads and opportunities, and automate repetitive sales tasks. This makes it easier to stay organized, collaborate across teams, and gain better visibility into the sales pipeline. The biggest benefit is spending less time on manual administrative work and more time focusing on customer relationships and closing deals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shrutika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shrutika K.") SK Shrutika K. Sales And Marketing Intern Mid-Market (51-1000 emp.) 8/6/2026 "Clean, Easy Lead Tracking with Smooth Jira & Google Workspace Integration" 3.5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? during my sales and marketing internship, agentforce sales helps me to understand how marketing activities turn into real sales opportunities, i used it to manage leads, update customer records, and check the progress of opportunities after campaigns, having all customer records, and check the progress of opportunities after campaigns, having all customer information in one place made it easier to support both the marketing and sales teams without switching between different tools. i can quickly see where a lead came from , what emails or calls have already happened and what the next step should be, it helps me to stay organized and makes collaboration with the sales team much smoother, i regularly used agentforce sales for managing marketing leads updating customer information , tracking opportunity progress, following up on campaign responses, creating simple sales reports, coordinating with sales reports coordinating with sales reports, monitoring lead conversion. the interface is clean and easy to navigate, search filters and dashboards make it simple to find customer record and track daily activities, i was able to learn the platform quickly. its integration with jira and Google workspace works well Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? as a sales and marketing intern , i found that agentforce sales can feel a little complex when u r new to platform because there are many features and menus to explore, sometimes it take a few extra click to find specific customer details or reports, i also thing some routine tasks, like updating multiple record, could be faster , once i became familiar with the system, it was much easier to use, but a more beginner friendly onboarding experience would make it even better, Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? agentforce sales solves the challenge of keeping leads , customer information and follow up activities organized in one place, it allow me to track the information, and follow up activities organize in one place, it allow me to track the progress of leads, view customer interaction and support both the sales and marketing teams without relying on spreadsheet or scattered emails. the share data helps everyone stay updated and improves coordination between teams, as a results follow ups happens faster , customer record remains accurate and i can contribute more effectively while gaining practical experience with real sales and marketing workflows. also the performance is excellent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Devika P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devika P.") DP Devika P. Sales And Marketing Intern Mid-Market (51-1000 emp.) 7/27/2026 "Clean UI and Full Lead Journey Visibility, with Handy Jira & Google Workspace Integrations" 3.5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? agentforce sales helped me to understand how sales and marketing teams work together, i used it to view leads, update customer information and track follow up activities, having all the customer detail in one place made it easier to learn the sales process and support the team with daily tasks, the best part is how easy is it to see the complete journey of a lead, i could quickly check where a lead case from , view previous interactions and understand what actions was needed next, it helped me stay organised and reduced the need to ask for updates from different team members, i regularly used agentforce sales for tracking marketing leads, updating customer records, monitoring follow up tasks, checking sales opportunities , supporting campaign activities , creating simple reports, collaborating with the sales teams. the interface is clean and easy to use, after a short learning periods, i was comfortable searching records, updating information , and using dashboards to track daily work. its integration with jira and Google workspace, made it easier to keep sales activities and marketing tasks connected. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? well sometimes it can feel a little bit complicated when using it for the first time because there are many features and menus to explore , finding specific reports or customer details sometimes takes a few extra clicks, i also thinks some routine updates, such as editing multiple record at once, could be faster, once i became familar with the platform, it was much easier to use, but a simpler onboarding experience for new users would make it even better. but overall its great platform for sales and marketing Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? agentforce sales solves the problem of keeping customer information ,leads and follow up activities organized in one place, it helps me to track where leads come from , monitor their progress and see the complete history of customer interactions without switching between different tools. this makes it easier to support both the sales and marketing teams, response to enquiries more quickly, and keep records accurate, as a result , i spend less time on manual updates , collaborate more effectively with my team and gain a better understanding of the complete sales process. this helps me work more efficiently with both the sales and marketing teams, ensures no important follow up is missed and keeps customer data organised, as a result our team responds to prospects, faster , improved collaboration and makes better decision based on accurate real time information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Akshara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshara G.") AG Akshara G. Digital Marketing Coordinator Mid-Market (51-1000 emp.) 7/25/2026 "Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff" 4/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? agentforce sales has helped bridge the gap between our marketing campaign and the sales pipelines, instead of simply generating leads and handling them off , i can now monito how prospects progress through the sales journey and understanding which campaign contribute the most to qualified opportunities,, this visibility has made our marketing efforts much more measurable. my favorite feature is the centralized view of lead activity, i can quickly check campaign sources, monitor engagement, history and see when a prospect has been contacted by the sales team. the automation for lead assignment and follow up reminders keeps the handoff process smooth and reduces manual coordination, i use it for tracking campaign generated leads, updating campaign member records, monitoring lead conversion ,the interface is intuitive and customizable , list view ,dashboard and filter make it easy to focus on active campaign and high priority leads without spending time searching for information. its integration with Google workspace and Jira is useful , Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? one thing i dislike about agentforce sales is that creating highly customized campaign report and dashboard can take some time, especially when multiple marketing metrics need to be combined, the platform is feature rich, so new users may initially find the navigation and configuration options, overwhelming , i also thing build updates for campaign members and marketing record could be more streamlined to reduced repetitive work. the said once the system is configured, it perform reliably and provides excellent visibilty into leads ,campaign and customer interactions. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? agentforce sales solves the challenge of managing leads from multiple marketing campaign while keeping the sales team informed with accurate, up to date customer information, it centralized lead details, campaign engagement , communication history, and follow up activities in one platform, eliminating the need for manual spreadsheets and disconnected tools. real time pipeline visibility helps us identify which campaign generated the most qualified leads and where prospects are in the sales journey, this has improved collaboration between marketing and sales, reduced response times, increases lead conversion efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![岡本 健太 O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "岡本 健太 O.") 岡O 岡本 健太 O. シニアコンサルタント/プロジェクトリーダー Mid-Market (51-1000 emp.) 7/21/2026 "Scalable CRM for Modern Enterprise Sales Teams" 5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? From an implementation perspective, Sales Cloud integrates well with other Salesforce products such as Service Cloud, Experience Cloud, Data Cloud, and MuleSoft, making it a strong platform for enterprise digital transformation rather than just a CRM. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? One challenge is that the platform has a learning curve. Without proper governance, organizations may over-customize the system, making future maintenance more difficult. Successful implementation requires thoughtful data modeling, security design, and user adoption planning. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? Agentforce Sales (formerly Salesforce Sales Cloud) solved the challenge of managing customer information, sales activities, and opportunities across multiple teams in a consistent and scalable way. It provides a single source of truth for customer data, streamlines sales processes, and improves collaboratio As a former sales professional and now a Salesforce consultant with experience as a Solution Engineer, Project Lead, PM, and PMO, I have found that the platform significantly improves visibility into the sales pipeline and enables better decision-making through real-time dashboards and reporting. The automation capabilities, especially with Flow and AI-powered features, also reduce manual work and allow teams to focus on higher-value activities. Overall, it has helped deliver more efficient implementations and improved user Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Samiksha R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samiksha R.") SR Samiksha R. Sales Executive Mid-Market (51-1000 emp.) 6/9/2026 "Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity" 4/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? as a sales team lead, agentforce sales has helped my team improve pipeline visbility automated repetitive tasks, and maintain consistent engagement with prospects through the sales cycles., the platform combines CRM capabilities with AI drive insights making it easier to manage opportunities, forecast revenue and improve sales productivity,. the biggest advantage of agentforce sales is its to centralize customer information, sales activities and pipeline management in a single platform, this gives sales representatives and managers a completed view of customer interactions and opportunity progress, i regulalry use it for lead and opportunity management , pipeline tracking sales tracking , sales forecasting , activity monitoring , team performance management, customer realtionship tracking , sales process automations, the AI powered recommendation helps sales reps prioritize opportunitiies and focus on high value activities. the interface is modern and highly customizable .it integrated well with a broad sales technology stack. i have integrated it with Jira and Google workspace. performance is reliably for managing customer data, tracking activities, generating report and monitoring sales performance. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? i dont like that the platform can feel complex for new users due to its extensive functionality , customization options, and configuration setting, while flexibility in powerful ,it can require additional training and onboarding before sales representative become fully productive, i have also found that highly customization environment can sometimes make workflows more complicated that necessary, particularly when multiple teams have different processes and reporting requirements, maintaining consistency across dashboards, fiels and automations rules requires ongoing administration and governance. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? it helos to solve several critical challenge related to lead management , pipeline visibility , sales productivity , forecasting and customer relation management before implementing the platform, tracking opportunities , monitoring sales activities and maintaining consistent sales processes across the team required significant manual effort, it solves problems such as limited visbility into the sales pipelines, inconsistent sales process across team members, manual data entry and administrative work, difficulty prioritizing high value opportunities ,forecasting inaccuracies, lack of centralized customer informations, its very valuable for lead ad opportunity management , sales forecasting and pipeline tracking , customer relationship management, activity monitoring and coaching performance reporting , revenue planning,. from a business perspective ,agentforce sales has helped me to improve forecasting accuracy , increase sales productivity ,reduce administrative workflow, improve pipeline visibility and enhance customer engagement, support more predictable revenue growth. Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![DEVIL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DEVIL K.") DK DEVIL K. Salesforce Developer Information Technology and Services Small-Business (50 or fewer emp.) 6/29/2026 "Make Sales Management Simple and Efficient" 4.5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? I will be using Agentforce Sales for managing lead, Opportunity and customer interaction and it has made our sales process much more organized. What I like most how everything is available in one place so i don't have to switch between different tool. The dashboard give clear view of the sales pipeline and automation features save a lot of time by handling repetitive task like follow up and record update. Another thing I appreciate how customizable the platform. We are able to tailor fields, report and workflow to match our business process without much difficulty. The reporting feature also help us track team performance and identify opportunity that need attention. Overall it has improved collaboration within our sales team and made day by day work more efficient. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? Overall experience has positive there are few area that could be improved. The platform has a learning curve especially for new users who are not familiar with salesforce. Some advanced require additional configuration or technical knowledge which can take time to understand. The interface can also feel a bit overwhelming because there are so many option available. It would be helpful if there more built onboarding guides and simpler setup for common business use cases. Once everything is configured however the platform work very well. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? Before using Agentforce Sales it was difficult to keep track lead customer conversation and follow up activities. Important opportunities were sometime missed because information was scattered across different tool. With Agentforce Sales everything is managed in one place making it much easier to monitor the sales pipeline and customer interaction. The automation feature have reduced manual work and the dashboard provide clear visibility into team performance. As a result I spend less time on administrative task and more time focusing on customer and closing opportunity. Overall is has improved productivity collaboration and efficiency of our sales process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Navdeep K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navdeep K.") NK Navdeep K. SDR Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 7/13/2026 "Effortless Lead Management, Needs Better Bug Resolution" 5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? I use Agentforce Sales mainly to manage my leads and create opportunities. The platform helps me automate my operational processes, like submitting quotations and assigning leads, and everything is tracked on just one platform. It's easy to use. Creating leads and opportunities, generating reports, and using dashboards help me manage my processes and streamline meetings for my day-to-day activities. The setup was pretty easy and straightforward. I'd give it a 10 on 10 for recommendation. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? Sometimes while creating a lead or an opportunity, I face some bugs. It would be helpful if the software could take me directly to the error location instead of just showing a line at the top. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? I basically use Agentforce Sales to manage leads and create opportunities. It helps automate my operational processes, track activities, and streamline team collaboration on one platform, making it easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/24/2026 "Agentforce Sales Drives Efficiency with Autonomous AI and Seamless Integrations" 5/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? The best favourable point Agentforce Sales seems interesting is a big step towards efficiency, mostly because of the advanced autonomous AI infrastructure employed. The solution goes beyond simple automation, as it integrates intelligent agents into the process and it allows for automatic account analysis and context aware messages with no human input required. From the architectural point of view, the improved user interface and integrations with external applications such as Slack allow for seamless interaction, eliminates the issue of data silos and performance lags. The tool successfully eliminates administrative burdens and speeds up the process of sells. Also, the forecasting algorithm provides accurat forecasts and has a strong relation with ROI. Finally, the software works well in converting the data in CRM to action oriented pipeline managment. Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? The setup of the Agentforce guardrails in order to make the AI communicate in the exact way is quite taking bit efforts by admin team. Licensing fees and the cost of additional functionalities related to the advanced AI could be quite high as making ROI tougher to justify in initial stages. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? The major bottleneck which we faced was too much of administrative stuff that our sales representatives had to do manually such as entering emails into the system, changing pipelin status, and conducting research on prospects prior to calling them. Agentforce Sales has fully solved this challenge since now it has provided us with autonomous assistance. Thus, the embedded AI agents conduct research on inbound leads and create very context specific follow up emails based on our historical CRM data. Instead of preparing during the first two hours of work in the morning, I just log into the dashboard and see all prepared tasks waiting for me. Thanks to Agentforce, our workflow has really changed since now the AI does all data entry and preliminary work for our team, which helps us save 5 to 6 hours per week per representative. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carlos V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos V.") CV Carlos V. Salesforce Consultant Mid-Market (51-1000 emp.) 6/23/2026 "Sales Cloud Streamlines Our Pipeline with Powerful Automation and Insights" 4/5 What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)? I use features like flow, custom objects, and integrations very often all these tools make it possible to reduce manual work, estandarize proccesses and give managers real-time visibility into pipeline health and team performance. i love sles cloud because it allows me to concentrate all the information from my sales pipeline and be able to organize and provide insights base on this. also i have use agentforce coach and works amazing for training reps into how to sell the product Review collected by and hosted on G2.com. What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)? From a UI/UX perspective, some end users can feel overwhelmed when there are too many fields, related lists, buttons, and automation-driven messages on the page. The experience is very configurable, which is a strength, but it also means the implementation team has to invest time in simplifying the interface for each role. Integrations are another area where the setup can require significant effort. Salesforce connects very well with other systems, but depending on the external platform, the integration can involve custom APIs, middleware, field mapping, error handling, and ongoing monitoring. This can increase the total cost and timeline of the project. Review collected by and hosted on G2.com. What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you? Agentforce Sales is helping reduce the time spent on early-stage sales tasks like prospect research, lead qualification, follow-ups, and pipeline updates. The main benefit is that sales teams can focus more on high-value conversations and closing opportunities, while the system helps keep CRM data, activities, and next steps more organized and actionable. Review collected by and hosted on G2.com. 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