--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25874 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25874 scale: '5' date_modified: '2026-08-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,874 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Intuitive Platform with Great Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie H. | Client Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find that most of the platform is intuitive and efficient, which helps me get the things I need to do done quickly. I use this every single work day. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** somethings get messy/redundant. I think the settings & the visual aspect can be improved but the functionality is great **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce helps me by organizing all the information about our new clients and leads, keeping everything we need in one place. We used to rely on several different tools across different locations, which caused some confusion. Now, this makes things much clearer and keeps everything nice and concise. ### 2. Powerful CRM for sales teams but requires time to master **Rating:** 4.0/5.0 stars **Reviewed by:** Suraj M. | Cloud data engineer , Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I appreciate most about Agentforce Sales is how it pulls everything into one place. I can handle leads, contacts, deals, and activities without having to bounce between different tools all the time, which makes my day-to-day work feel more streamlined, better organized, and much easier to stay on top of. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One downside is the learning curve. When I first started using it, the system felt fairly complex, and it took me a while to get a clear sense of how everything works—especially the automation and reporting features, which were the hardest for me to grasp at first. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before using Agentforce Sales, managing customer data and tracking deals felt scattered and inconsistent. We were relying on multiple tools and spreadsheets, which made it hard to maintain a clear, current view of our sales pipeline. Since moving to Agentforce Sales, our visibility has improved significantly, and forecasting is now much more accurate and dependable. ### 3. Robust Sales Tool with Complex Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan K. | Area Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how everything is centralized in Agentforce Sales, so I don't have to jump between tools for basic sales tracking. The real-time pipeline visibility is amazing and it gives me accurate forecasting, helping me track team performance in real-time. This feature also improves planning and target setting for the team. The ability to manage leads, track opportunities, and keep the overall sales pipeline organized is really beneficial. It also improves pipeline visibility and tracking, aids in sales forecasting, and centralizes customer data for better relationship management. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is very powerful, but it needs proper setup, training, and discipline to get the best results. So the initial setup is very complex. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage leads, track opportunities, and organize the sales pipeline. It solves visibility and tracking issues, aids in sales forecasting, and centralizes customer data for better relationship management. ### 4. worthful CRM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil G. | Engineer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard. ### 5. Organizational Lifeline with Complex Data Entry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target. ### 6. Effortless Reminders and Notetaking, Minor Feature Gaps **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo C. | salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales allows me to schedule several forms of reminders and leave personalized notes, which can be private or publicly viewed by others in the organization. It's really helpful to keep track of client interactions by leaving myself notes to do things like call Mr. Smith, congratulate him on his kid's birthday, or inquire about his health. The initial setup was very easy, which was a huge improvement from doing things manually with spreadsheets before. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It calls my attention that you are able to schedule installments in the invoice either by amount or by periodicity but in the Opportunity section it only allows you by amount, creating small differences between one section and the other. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps me offer services to clients, track actions, and set reminders for calls or collection efforts. It lets me leave personalized notes and set various reminders, improving control and interaction. Setup was easy, resolving prior manual tracking issues. ### 7. Powerful, Flexible, and Built for Scalable Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sid R. | Delivery Manager, Data Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love the Salesforce Sales Cloud for its flexibility and depth. It adapts incredibly well to different sales models, industries, and team sizes and fits perfectly for our sales team. The ability to customize objects, automate processes with Flow, and build meaningful dashboards gives both sales reps and leadership exactly what they need. The ecosystem is another huge plus—AppExchange, integrations, and constant innovation make it a platform that keeps growing with your business. Overall, the application has ease of use and Salesforce's customer support is amazing. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the application can get complex with performance issues as the organization usage grow. So pre-planning to handle complications should be done to handle it. The implementation could be challenging as well without pre-evaluation. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** For us, Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent processes. It brings our leads, opportunities, activities, forecasting, and reporting into one trusted system of record. This benefits us and our clients by improving visibility, accountability, and forecasting accuracy. Sales teams spend less time chasing information and more time selling, while our leaders made data-driven decisions with confidence. ### 8. Agentforce Sales Streamlines Sales with Centralized Data, Automation, and Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is its ability to centralize customer data and streamline the entire sales process. The automation of repetitive tasks, detailed analytics, and customizable dashboards make it easier to track performance and close deals efficiently. It significantly improves team collaboration and overall productivity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be a bit complex at first and takes time to get used to. Some features are not very intuitive, and setting everything up properly can be time-consuming **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps in keeping all customer and sales data in one place. Earlier things were a bit unorganized, but now it’s easier to track leads, manage follow-ups, and stay on top of the sales process. It saves time and improves overall productivity. ### 9. A Proactive CRM Teammate That Automates the Grunt Work **Rating:** 5.0/5.0 stars **Reviewed by:** Paras D. | SE - Technology L2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part is how it shifts from a static database to a proactive "teammate" that handles the grunt work. The autonomous agents can research leads, draft follow-ups, and update deal stages on their own, letting you focus on the actual conversation. It finally makes the CRM feel like a tool that works for you rather than a chore you have to feed with data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest frustration is the "complexity tax"—setting up the autonomous agents to actually be useful requires a massive amount of clean data and back-end configuration. If your existing data is messy, the AI produces unreliable results, making the initial rollout feel like an uphill battle. It can also be incredibly expensive, as the high licensing costs for these advanced features often put them out of reach for smaller teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It primarily solves the problem of stagnant data and administrative burnout. Instead of a rep wasting hours manually logging calls or researching leads, the platform uses autonomous agents to qualify prospects and prep "cheat sheets" for meetings. ​For someone in a technical or high-output role, the benefit is speed and focus. It transforms the CRM from a passive database you have to maintain into an active assistant that manages the "grunt work" like scheduling and follow-ups, so you can spend your energy on strategy and actual conversations. ### 10. A comprehensive CRM that drives efficiency and visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne G. | Sales Operations Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it centralises the entire sales process into one platform, making it much easier to manage leads, opportunities, and customer relationships in a structured way. The reporting and dashboard functionality is particularly valuable, as it provides clear visibility into pipeline performance and helps drive data-led decisions. I also find the automation features really useful for reducing manual admin, allowing more time to focus on high-value sales activities. Overall, it’s a scalable and highly customisable solution that adapts well to different sales processes and business needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One of the main drawbacks is that the platform can feel quite complex and overwhelming, especially for new users or teams without dedicated Salesforce support. Customisation is powerful, but it often requires significant time, expertise, or admin resource to implement and maintain effectively. The user interface can also feel cluttered at times, which can slow down day-to-day tasks. Additionally, reporting, while robust, isn’t always as intuitive as it could be and can require extra configuration to get the exact insights needed. Overall, there can be a steep learning curve and ongoing maintenance effort to get the most value from the system. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the challenge of having fragmented sales data and inconsistent processes by bringing everything into one centralised platform. It standardises how leads and opportunities are managed, which improves data quality and makes pipeline tracking far more reliable. This has helped create better visibility across the sales funnel, allowing for more accurate forecasting and quicker, data-driven decision-making. It also reduces manual admin through automation, such as task creation, lead assignment, and follow-ups, which frees up time for more strategic work. As a result, productivity has improved, and the sales team can focus more on closing deals rather than managing spreadsheets or chasing information. Overall, it has made reporting, accountability, and performance tracking much more efficient and transparent. ### 11. AgentForce Sales: AI-Powered, Customizable Workflows with Deep Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** AgentForce Sales is an AI based agent and driven assistance which really helps to build an workflow ,Summarize accounts and opportunities, draft email and answer the question naturally like an human Its really help to scale and implement simple and more complex workflow in easy way with deep integration features This platform is highly customizable workflows, dashboards and automations can be tailored based on marketing and sales team requirement **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometime we used to face slower performance when its handling higher dataset or due to heavily customized orgs setup AI trust and transparency is completely questionable when it comes to action **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Using Agentforce we have eliminated lot of manual and reputative works like updating records, logging activity, searching for account information and details and which help of AI driven methodology we are highly focusing on Selling instead of CRM Maintenance. It helps to make speed up decisions making with AI Insights ### 12. AI-powered CRM that actually does the work, not just tracks it **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal G. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It turns Salesforce from a passive CRM into an active system that can actually execute tasks follow-ups, quotes, and workflows instead of only tracking them. The best part is that it sits on top of your existing setup (CPQ, Flow, DocuSign), so you can add automation without having to rebuild everything from scratch. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s heavily dependent on clean data and solid processes otherwise the AI just amplifies bad inputs instead of fixing them. On top of that, it feels overhyped and not truly plug-and-play, since the setup is complex and the pricing is unclear and could end up being expensive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It automates the process with AI agents that can actually execute tasks. The benefits are clear: it saves time, boosts productivity, and helps sales teams stay focused on closing deals rather than getting stuck in admin work, while also speeding up deal cycles. ### 13. Centralizes Sales Processes, Boosts Team Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Gunpreet K. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales centralizes everything in one place, making it easier to manage leads, track pipeline, and stay on top of follow-ups. The visibility it provides into deals and performance really helps in staying organized and making better decisions. Centralization means I don’t have to switch between multiple tools, worry about missing information, and it saves time while making decision-making more efficient. Additionally, it improves team coordination and gives better insights into performance and conversions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Overall it's a strong platform but it can feel a bit complex and overwhelming at times especially for new users. Also, faster performance and easier customization without heavy dependency on admins would make it even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to handle our sales pipeline efficiently, centralizing data to solve scattered information issues and enhance visibility. It helps track leads, manage follow-ups, and coordinate the team better with valuable insights into performance and conversions. ### 14. Powerful but Complex: Centralized Sales with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Sushma N. | Senior Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how Agentforce Sales centralizes all customer and opportunity data in one place and layers on strong automation and AI-driven insights, so reps spend far less time on manual admin and can focus on actually selling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most is that Agentforce Sales is quite complex and has a steep learning curve, so you often need trained admins just to configure and maintain it, and costs can climb quickly as you add users, features, and required add-ons like Data Cloud. The UI and configuration options can feel overwhelming for new users, and getting real value sometimes takes more time and expertise than expected. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping us solve fragmented sales data, limited pipeline visibility, and too much manual admin work in our sales process. By centralizing all our lead, account, and opportunity information and automating routine tasks and follow-ups, it gives us a 360° view of the sales cycle, improves forecasting, and lets reps spend more time selling instead of updating spreadsheets and chasing information. ### 15. Robust CRM with Comprehensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr J. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Agentforce Sales as a CRM and sales tracking system because it allows me to collect all data about customers in one place. The dashboards, reports, and lists are simple to build and use, making it easier to update data. I find the ease of creating specific and detailed reports and dashboards particularly helpful in supporting my activities. Additionally, the setup was simple since I have used it in the past. If there's a strong need for handling complex processes and details, this system is definitely the one to use, provided you have knowledge, experience, and a qualified admin to make it work well. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Mostly it is related to personal permissions and not to the product capabilities. Nothing that can be fixed in the product. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to centralize all customer data in one place. The dashboards and reports are easy to create and update, helping me build specific, detailed insights to support my activities. ### 16. Seamless Integration and Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** ROY B. | Medical Device Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how Agentforce Sales integrates all the tools, from the phone system to sales scripts and even surveys, which is truly valuable because it saves me time, lessens errors since everything is on one platform, and improves my capability to do more tasks efficiently. Both Agentforce Sales and Five9 are easy to navigate and Five9 already integrates into my Agentforce Sales so it doesn't take up too much space on my screen. The initial setup of Agentforce Sales was very easy, I'd rate it a 10/10. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think adding some AI integration would really help when it comes to how we can generate more sales, how the leads are sorted out. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of accessing multiple tools simultaneously by integrating our phone system, sales scripts, and surveys. It saves time, reduces errors, and boosts my efficiency. ### 17. Proactive CRM Co-Pilot That Boosts Pipeline—But Takes Time to Master **Rating:** 3.5/5.0 stars **Reviewed by:** Joan P. | SPAIN ON TRADE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how it shifts from a passive CRM to a proactive co-pilot. The automated lead nurturing and AI-driven insights handle the grunt work, allowing me to focus entirely on closing deals rather than manual data entry. It’s essentially a productivity multiplier for my pipeline. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve for the new autonomous features can be steep; it takes time to trust the AI to handle workflows without micro-managing it. Also, the UI can feel cluttered with so many new tools, and the initial setup requires significant fine-tuning to ensure the 'agents' align perfectly with our specific sales cycle **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves administrative bloat and lead stagnation. By automating data entry and initial prospecting, it frees up roughly 30% of my day to focus on selling. It also eliminates 'lead leakage' by proactively flagging stalled deals, ensuring I hit my targets with a much more predictable pipeline. ### 18. AI-Driven Automation That Lets You Focus on Selling **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth P. | Tier 3 Sr. Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part of Agentforce Sales is its AI‑driven automation that streamlines data entry, forecasting, and follow‑ups so you can focus on actual selling instead of admin work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawback of Agentforce Sales is its complex setup and the amount of manual configuration required before teams can use it efficiently. Even small changes often need admin support, which slows things down. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales mainly addresses data fragmentation, reduces manual sales admin work, and improves pipeline visibility. The result is a smoother, more predictable sales process overall. ### 19. Boost Sales Effectiveness and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián M. | Salesforce Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a consultant, I have really liked that with the incorporation of agents in Agentforce Sales, a new layer of configuration and automation has been added. This has allowed the company to boost its effectiveness and reduce manual tasks. I also love how the agents guide and train new team members without the need to assign a mentor, which reduces the overall impact on the sales team and boosts individual effectiveness and productivity. Additionally, I was able to create different agents that have allowed the automation and streamlining of the training processes for new team members and to guide both new and veteran people on how sales prospects should be initiated and how to follow up on opportunities to close business deals. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes, the integration with other tools that companies also have, especially legacy applications and systems. Especially when these systems are on-premise. Mulesoft is a solution, but some clients are not willing to pay for it. There's also the issue of VPNs, which makes the connection have its particularities and limitations when creating integrations with these legacy systems. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With Agentforce Sales, I can automate and streamline sales processes, improve the onboarding of new members, reduce manual tasks, and increase individual effectiveness and productivity by guiding representatives in tracking opportunities. ### 20. Smart, Scalable Sales Solution with AI Power **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek J. | Software Engineering Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales as a smart sales assistant and CRM platform where AI agents handle repetitive work, provide insights, and help accelerate the entire sales lifecycle from prospecting to closing deals. What stands out most is that it's not just a CRM - it's a small sales platform that combines automation, AI, and deep customization to genuinely improve how sales teams work. These aspects turn Agentforce Sales into more than just a CRM, it becomes a proactive, intelligent sales system that improves efficiency, decision-making, and scalability. I find Agentforce Sales to be invaluable as it serves as the central hub integrated with CPQ, communication analytics, and integration tools, creating a fully connected sales ecosystem. Transitioning from a fragmented, manual system to Agentforce Sales significantly improved efficiency, visibility, and scalability. Despite the manageable initial setup, unlocking the full power of Agentforce Sales requires proper planning, technical knowledge, and a structured implementation approach. The platform played a key role in helping us streamline sales processes and scale efficiently as the business grew. I would rate Agentforce Sales a 9 out of 10, and I would definitely recommend it to teams serious about scaling their sales operations, especially if they can invest in proper implementation and optimization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main drawbacks are complexity, cost, and occasional performance or usability challenges, especially in highly customized environments. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to handle repetitive work and provide insights, solving inefficiency and scalability issues, making the sales process more data-driven and automated. ### 21. Boosted Lead Management with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Venkata D. | Vlocity Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the features of Agentforce Sales, especially around lead management and lead conversion. These features are very good, and I appreciate how well it integrates with other tools we need, like HubSpot, which we currently use in our project. That integration is a strong point, and we're very happy about it. Also, the opportunity management feature gives us a very comprehensive view of the different opportunities coming into the system from various channels and helps us realize or forecast revenue from those opportunities. Additionally, the documentation provided was very good, making the initial setup straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing we felt that could definitely improve is the opportunity schedules. Currently, we don't get schedules generated until very late in the sales process. It would be good if they could be brought out earlier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales gives me a great view of the pipeline, helps with forecasting, and efficiently manages lead conversion. It's effective in nurturing leads within the system. ### 22. Transforms CRM and Sales with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn B. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales is constantly evolving to support the needs of various clients. I appreciate how it allows our departments to interconnect, share information, and streamline our operations and sales process with efficiency. I am trying the new integration to capture social media engagement, and our team enjoys the ease of the Outlook connection, so messages are never missed. It helps us as a cross-functional team to capture behavior metrics and data that we can use to improve our marketing and sales efforts. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of my colleagues would like an ease of use with Engage, and they are still trying to navigate how to use it to build follow-up and retention campaigns. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales allows our departments to interconnect and streamline operations, capturing behavior metrics to improve marketing and sales. The Outlook integration ensures messages are not missed. ### 23. Salesforce Is a Trap for Small Businesses Disguised as a Solution **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Genuinely, nothing of substance. Any perceived strengths are theoretical. The platform is marketed as “powerful” and “customizable,” but in reality that just means it is overly complex, difficult to implement, and completely dependent on outside consultants to function at even a basic level. In our experience, it failed across core areas that should never be in question: Sales and scheduling workflows were unreliable. Booking flows would break mid-process, fail after successful payment, or require manual intervention just to complete a basic transaction. Payment processing was inconsistent, including scenarios where users could trigger duplicate charges or encounter unexplained errors during checkout. Intake and automation workflows did not function as expected, requiring constant monitoring and manual fixes to ensure patients actually received what they needed. Reporting and visibility were not trustworthy without heavy customization, which again required additional time and external support. Integrations were one of the biggest failures. We were sold a seamless, end-to-end solution, specifically around Salesforce and Amazon Connect, that ultimately never worked. After nearly two years of effort across multiple teams and vendors, we were told the integration was not actually achievable. That is not a minor issue, that is a complete breakdown of what was sold. Even after pivoting to a different telephony provider, we continued to experience issues with call routing, visibility, and basic functionality, reinforcing that integrations within this ecosystem are fragile and unreliable. Support and onboarding were equally disappointing. There was no true ownership. Salesforce, their partners, and third-party vendors constantly pointed fingers at each other, leaving us to manage and coordinate everything ourselves. Issues that directly impacted daily operations were treated with little urgency, and communication was inconsistent at best. To make matters worse, we paid for nearly a full year of licenses and services that we could not properly use during implementation. At no point were we clearly guided toward a ramp-up structure or advised on how to align costs with actual usage. That only came up later, after the fact, when the money was already spent. The system is also not usable out of the box. Everything requires configuration, customization, or rebuilding, which introduces additional cost, delays, and risk. Even after significant investment, the result still felt unstable. The biggest issue is that none of this is made clear upfront. You buy into the promise of a seamless, integrated platform, but what you actually get is a fragmented system that requires constant effort just to maintain baseline functionality. At no point did it feel like a finished, reliable product. It felt like a constant project that never truly worked the way it was supposed to. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Almost everything about the actual experience of using and implementing it. The biggest issue is that the product does not work as sold. We were pitched a seamless, fully integrated system, especially around telephony and core workflows, and that simply never materialized. The Amazon Connect integration we were guided into pursuing was ultimately not even achievable, despite nearly two years of effort and significant cost. Beyond that, the platform is extremely over-engineered for what most businesses actually need. Nothing works out of the box. Every workflow, report, or automation requires customization, and that introduces constant risk, delays, and dependency on third-party consultants. You are never truly “done” implementing, you are just continuously fixing and rebuilding. Core functionality was unreliable: Scheduling and booking flows breaking mid-process Payment issues, including duplicate charges and failed transactions Intake and automation flows not triggering properly Reporting that could not be trusted without heavy rework Integrations were a major pain point. Whether it was Amazon Connect or later Vonage, nothing worked cleanly. We dealt with call routing issues, missing agent data, poor visibility into calls, and constant bugs that directly impacted day-to-day operations. Support and onboarding were also major failures. There was no clear ownership. Salesforce, their partners, and third-party vendors consistently pointed fingers at each other, leaving us to manage everything. For a small business, this is completely unsustainable. You effectively become the project manager, QA team, and support layer for a system you are paying a premium for. One of the more frustrating parts was the lack of transparency around pricing and ramp-up. We paid for nearly a year of licenses and services that we couldn’t fully use during implementation, and no one proactively guided us toward a phased or ramped approach. That only came up after the fact. Overall, it feels like a system built for massive enterprises with dedicated internal teams and unlimited budgets. For small to mid-sized businesses, it is overly complex, costly, and operationally draining. Instead of making your business more efficient, it adds layers of friction, cost, and ongoing maintenance that never really go away. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** At this point, it is not meaningfully solving problems for us in a way that justifies the cost or complexity. In theory, it is supposed to centralize sales, scheduling, communication, and reporting into one system. In practice, those functions have been inconsistent and often require manual intervention, workarounds, or additional tools to operate reliably. Rather than streamlining operations, it has introduced additional layers of complexity. Our team has had to spend significant time troubleshooting issues, managing integrations, and coordinating between vendors just to maintain basic functionality. If anything, the primary “benefit” has been forcing us to become more operationally disciplined because we had no choice, not because the system made it easier. ### 24. Keeps Everything Organized and Streamlines the Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Saksh P. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is how it keeps everything in one place. I don’t have to dig through different tools to figure out what’s going on with an account or opportunity.. It’s all right there. The dashboards and reports also make it easy to get a quick snapshot of my pipeline, which really helps with planning and staying on top of my work. Overall, it just keeps me organized and makes the sales process feel a lot smoother. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps solve the problem of scattered customer information. Instead of tracking things in different tools or relying on memory, everything is organized in one place like accounts, activities, notes, opportunities, all of it. It also gives me better visibility into my pipeline, so I can prioritize my work and stay on top of follow-ups. This has made my workflow more structured and helps me catch things I might’ve missed otherwise. Overall, it just helps me stay more organized and keeps the sales process running smoothly. ### 25. Keeps Pipeline, Notes, and Activity in One Place for Easy Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse S. | Sr. Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It keeps everything in one place—pipeline, notes, and activity. It helps me track leads and clients so I don’t lose sight of my outreach and follow-ups. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Garbage in--garbage out. If you don't put good data in, you won't get much out of it. It does require internal controls to keep data clean. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Connecting with Marketing Cloud and other platforms is pretty straightforward, and it really unlocks a lot of potential. Helps to pipe in leads with all the info I need so that sales can focus on selling. Fully customizable UI makes it so that we can build it to our spec. ### 26. Improving Team productivity and sales Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What i like best about AgentForces Sales is that it brings all customer information sales activities and reporting into single platform as an it manager having real time visibility into the sales pipeline and team performance help us make faster decisions the automation features also reduces manual work and improve overall efficiency **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest challenge with Agentforce sales is its complexity as an it manger i have noticed that configuring advanced workflow and integrations oten requires dedicated resources **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales is helping us address issues related to fragmented customer data inefficent workflow and limited visibility into sales performance the automation and analytics features have reduced administrative tasks and provided actionable insights allowing both the sales and it team to focus on strategic initiatives rather than manual processes ### 27. Streamlined Sales Management and Better Visibility with Salesforce Sales Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Santhoshi K. | Software Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is how well it organizes the entire sales process. It becomes very easy to track leads, opportunities, and customer interactions all in one place. The dashboards and reports give a clear view of the pipeline, and the automation features help save a lot of manual effort. Once everything is set up, it really improves visibility and makes the team more efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The main downside is the learning curve. New users often find the interface a bit overwhelming because there are so many features and settings. Sometimes simple actions take more clicks than expected, and system updates occasionally change the layout, which requires re-adjustment. Apart from that, most things work well once you get used to it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Before adopting Salesforce Sales Cloud, our team struggled with scattered data - leads, contacts, and opportunities were often tracked in spreadsheets, emails, or different tools. This caused confusion, duplicate work, missed follow-ups, and lack of clarity about the sales pipeline. With Sales Cloud, we now have a unified, central system where all sales data lives. That means every lead, contact, opportunity, and customer interaction is organized in one place. The result: fewer missed follow-ups, clearer visibility into deal stages, and better coordination across team members. Automation features (like reminders, workflows, and validation rules) further reduce manual work and human error. The dashboards and reports provide real-time insight into pipeline health, conversion rates, and performance metrics , enabling smarter, data-driven decisions. In short: Sales Cloud helps us work more efficiently, stay organized, avoid mistakes, and focus energy on selling rather than managing spreadsheets. ### 28. All around tool for customer management **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce sales helps us with solving our customers inquiry, whether is about support/onboarding and be managed in one places where everyone on the team has access. It helps us track the inquiry properly and get valuable insights on performance for team improvement and numbers. Given that we work on large number of request, it is understandable that the software may take a few seconds which is acceptable for now. We used the metadata to track what issues our customer usually encounters that help us work on the service improvement and innovate solutions. We always thrive to ensure that we have our customer's feel heard on the most important aspect they want us to improve on. It is also great that we have a range of option to customize the integration and metadata that helps us effectively. The same goes for the UI/UX where the team can feel comfortable and friendly accessible especially on most important aspects. That said, we are able to ROI our customer support management investment in no time. We aren't that much of using AI/Intelligence features, as we want to have all interactions as humanly as possible. Though, we are open to possibilities to automate the initial AI assistant to filter out categories of inquiry to designate it to the proper team. Overall, we are happy with the managing platform we have. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Given that we have thousands of records for over 10 years now with billions of customer, having access to other vendors data, I'd imagine that the system may take a few minutes to load. However, they are days that we get a system issue while working with a customer inquiry which can sometimes be disappointing not only for the team member but also for the customer. We had experienced that a bit lot of times now. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helped my team and other vendors team managed and centralized our support to the customer inquiry. We are able to track the customer data securely and we can see anyone via fingerprint who and what work was made on the account. It is really good especially when trying to find efficient solution for a customer. ### 29. Agentforce Sales: Powerful Automation and AI Insights That Help Close Deals Faster **Rating:** 5.0/5.0 stars **Reviewed by:** lokesh v. | Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales stands out for its strong automation and AI‑driven insights that give sales teams a clear view of customers and pipelines, reduce manual work, and help reps focus on closing the right deals faster **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Agentforce Sales (Salesforce Sales Cloud) is that it can feel complex and heavy to manage, especially for smaller teams. Configuration, customization, and maintenance often require admin expertise, and licensing costs can be high. Additionally, without strong governance, users may experience data clutter and inconsistent processes, which can reduce usability and adoption **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of disconnected sales processes and lack of visibility across leads, opportunities, and customer interactions. It centralizes data, automates repetitive sales tasks, and provides actionable insights, which benefits me by saving time, improving pipeline accuracy, and enabling more data‑driven sales decisions. ### 30. Efficient Sales Management with Strong Automation and Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Gautam M. | Associate Salesforce Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. Centralizes the entire sales process, including leads, opportunities, accounts, and activities, in one platform. 2. It is flexible and customizable to fit real business workflows. 3. It has strong automation features with Flows and process automation, which saves a lot of manual effort. 4. It gives excellent visibility through real-time reports and dashboards for tracking pipeline and performance. 5. It enhances the working relationship between the sales reps and managers with common data. 6. It also adapts easily to meet changing demands. 7. It comes with a friendly interface, which easily allows sales people to master the system. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** 1. Can be confusing for first-time users, in particular because of the number of options available 2. The initial configuration and customization may consume considerable time if not planned properly 3. Licensing fees as well as costs associated with add-ons can be quite steep when working in small teams or managing a small business 4. Certain standard functions must be further customized for specific business applications 5. Performance may gradually slow down in poorly optimized orgs as might be overwhelmed by too many automations in their ors. 6. Reporting is a robust capability in itself, though there is a learning curve with more advanced reports and diagnostic views. 7. The system requires constant maintenance to ensure it remains clean and efficient. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the problem of scattered sales data by gathering leads, accounts, contacts, and opportunities into one system. It eliminates manual tracking in spreadsheets by automating follow-ups, task creation, and stage updates. Improved visibility into the sales pipeline drives more accurate and reliable forecasting. Prioritize the right opportunities using reports, dashboards, and lead insight. It reduces missed follow ups and delays by reminders and activity tracking. This makes collaboration easy, as teams have the same view of real-time data and updates. That helps me personally do work more efficaciously: decreases repetitive work, and clearly shows what needs my attention next. ### 31. Effortless Project Tracking and Time Management with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Aries B. | Technology Analyst | Verint SaaS - Digital Solutions, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like about Salesforce on tracking my project and working hours. It makes my time management much easier because I can exactly see where every lead is in the pipeline. Having a single source of truth for our project milestones and team task help me/us stay organized and hit our deadlines consistently. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the project management interface feels a bit cluttered, which can make quick time management update like feel like a chore. There is a steep learning curve in setting up automated tracking and I wish the time logging features were a bit more intuitive for daily administrative tasks without needing so many clicks. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves my problem by centralizing all my project tracking and communication into a single platform. This benefits my by improving my time management, as I no longer waste hours. With a real-time dashboard, I can visualize my project milestones clearly and focus my energy on high-priority tasks that drive results. ### 32. Centralized Sales Data and Automation That Boost Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Amit M. | Associate Tech Lead - Content Delivery, Furniture, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is its ability to centralize all customer and sales data in one place, making it easy to track leads, manage opportunities, and monitor pipeline progress. Its automation features reduce manual work, while customizable dashboards and real-time insights help teams make faster, data-driven decisions and improve overall productivity. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Salesforce Sales Cloud is that it can be complex to set up and navigate, especially for new users, and often requires training to use effectively. It can also be expensive, particularly for small teams, and some customizations or integrations may require technical expertise or additional costs. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered customer data and inefficient sales processes by bringing everything—leads, contacts, opportunities, and communication—into one centralized system. It helps streamline workflows through automation, improves visibility into the sales pipeline, and enables better tracking of performance. This benefits me by saving time, reducing manual errors, improving team collaboration, and allowing more focus on closing deals and making data-driven decisions. ### 33. On-Demand Deal-Based Roleplay and Pitch Feedback That Levels Up Sales Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag C. | Senior Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales coach agent provides on-demand roleplay based on our actual deal data and giving feed back on our pitch before we go and talk to our customer. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has a steep learning curve because configurations require good knowledge and are not easy for beginners. For advanced features to use on the cloud, we need data cloud/Einstein licences, and for testing on the sandbox consumes paid credits. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I have saved lots of hours of manual works of sales process and automated many things. Also,o its 24/7 availability ensures customer satisfaction. Sales coach is a highlight feature for us. ### 34. Supercharges Sales Productivity with Smooth Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Grace W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales to coach my sales team with AI-generated recommendations and conversation guidance. I like that it speeds up quote and proposal creation, which helps in reducing the administrative workload of the sales team and boosts their productivity. The initial setup went smoothly, which was definitely a plus. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think Agentforce Sales could have stronger privacy control and more clarity in governance for regulated industries. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I coach my sales team with AI recommendations, reducing their administrative workload for higher productivity. It also speeds up quote and proposal creation. ### 35. Industry-Leading CRM Foundation with Powerful Customization, Integrations & AI Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia P. | CEO and Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We are confident in this tool, as they are an industry leading CRM Foundation, that has a powerful and customizable platform, robust reporting and forecasting, best in class ecoystem and integrations, sales productivity tools and AI empowered insights. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** OuroOut of the box experience, or ease of implementation can be daunting for those new to Salesforce, high administrative overhead, inconsistent data quality unless you use another tool to mitigate, rep experience can be clunky depending on admin buildout, and reporting is powerful by not intuitive, leading to infrequency of use. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our problems that are solved include no single source of truth, unreliable pipeline and forecasting, low sales productivity, poor visibility in to sales rep performance, disconnected go-to-market teams, inability to scale sales operations, and lack of insight into what actually drives revenue. ### 36. Salesforce Sales Cloud: Comprehensive CRM for Daily Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Aijaz L. | Senior Systems Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud centralizes customer and sales data, making it easy to manage leads and opportunities. The dashboards and reports are detailed but still user-friendly. I use it daily, and it integrates smoothly with Outlook, Gmail, and Slack, which keeps my workflow consistent. What I like best about Salesforce Sales Cloud is how it centralizes all customer and sales data in one place. The interface is user-friendly, and features like lead management, opportunity tracking, and real-time dashboards make it easy to stay on top of the sales pipeline. Its frequency of use is high for me since I rely on it daily for client interactions and tracking progress. The integrations with tools like Outlook and Slack also make collaboration seamless, which improves productivity and communication across the team. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Implementation takes time because of the wide range of features. The setup requires training and can feel complex for new users. Customer support is responsive but sometimes slower on highly technical issues. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of scattered customer data and inefficient sales tracking. It centralizes all customer interactions, leads, and opportunities in one place, which makes it easier to manage the sales pipeline. For me, it improves forecasting, speeds up follow-ups with clients, and reduces missed opportunities. The benefit is stronger customer relationships, higher productivity for the sales team, and more accurate insights that drive revenue growth. ### 37. Streamlined Sales Processes with Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik M. | Salesforce Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate the lead-to-cash capabilities in Salesforce Sales Cloud. It's like a streamlined flow that is proven and works well. The forecast model is really nice, allowing me to choose the streams where I want to forecast, like pipeline and best case, giving a great view of forecasting. Territory management is another feature I value, working really well for sales according to territory. Plus, the ability to create and drop reports and dashboards is a huge plus, as they work very well for us. The mobile capability is a lifesaver for my sales team, allowing them to operate and update leads or opportunities while on the go. The intuitive and nice UI also makes it a pleasant experience. Features like Einstein, with next best actions and insights for lead and opportunity scoring, provide a proper view of the prospects. Additionally, the reports and dashboards are really good, offering an easy-to-use interface that gives an overview of customer activities. I find the platform robust overall. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think they need to do a better job on product and price book. It seems pretty basic right now. You just have a price book where you add the products and list prices based on the currencies. It's basic, not because they have CPQ product, but not every customer has a CPQ kind of request and then it's an add on cost. Right now, we end up doing customization. Also, if they can bring up something for invoices and stuff like that, it would be very useful for SMB kind of customers. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud simplifies managing the entire lead to cash lifecycle with its intuitive UI and mobile capabilities. It's easy for my sales team to update opportunities on the go. The platform's robust dashboards and reports provide sharp insights into customer activities, enhancing our forecasting and territory management. ### 38. Fast Interface, Essential for Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj T. | Specialist - VONAGE, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate the fast interface of Salesforce Sales Cloud, which makes it easy to navigate and perform tasks efficiently. Its features are easy to learn and helpful in making and prioritizing cases as needed. I can quickly find every detail of each account I search for, which is particularly beneficial for our collections process where documentation and keeping track of debtor interactions are crucial. The ease of setup is another plus; it only takes less than a week for new joiners to set up their accounts. Overall, Salesforce Sales Cloud makes our work documentation smooth and keeps everything well-organized. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** We use Salesforce for our USA accounts and UK accounts. Both have different interfaces. The USA one is fast and swift, but when working on our UK accounts we use another Salesforce interface called COPS, which is a bit slow in comparison and needs a bit of improvement. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for documenting our work and tracking accounts efficiently. It helps keep all records intact, making it easier to connect with debtors. The interface is fast and user-friendly, letting me prioritize and resolve cases swiftly. ### 39. A Trusted Source of Truth for Contacts and Accounts **Rating:** 4.0/5.0 stars **Reviewed by:** Colin R. | Senior Merchant Success Manager , Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce is being able to trust it as our source of truth for contact information and account details. It’s easy to keep everything up to date, and making changes is straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be a bit finicky from time to time, but most of the issues usually come down to admin permissions. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It acts as our single source of truth and opportunity tracker for our sales teams. Creating customer reports and keeping a clear line of sight on active deals has been a huge problem-solver for us. ### 40. Helpful AI Follow-Ups and Action Plans, but Visual Task Prioritization Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Chloe C. | Wealth Management Client Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The new AI task follow-up feature has been helpful in scheduling additional tasks that come up related to an initial conversation with clients. Also, action plans are very helpful for streamlining the scheduling of repeated processes **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** More AI integration would be helpful. Also, the ability to sort tasks by priority in a way that color-codes them would help to visually keep mental tabs on what is most urgent. Visual clarity in general could be improved **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It greatly helps our team keep detailed notes of client conversations, as well as tracking how these conversations can be related to other clients and potential prospects. ### 41. Cuts Down CRM Admin Work So I Can Focus on Selling **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan K. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most is how it cuts down manual CRM work and helps me stay focused on actual selling instead of admin tasks **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the UI feels cluttered and there are too many clicks just to update simple info. It can slow me down during a busy sales day **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps me stay organized, track follow-ups better, and spend less time doing manual CRM updates so I can focus more on booking meetings and moving deals forward ### 42. Salesforce Sales Cloud with powerful CRM features **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh K. | Data Research Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the user-friendly interface, robust CRM capabilities, and powerful reporting features of Salesforce Sales Cloud. It helps in easily managing lead and customer data, and also provides the facility to clearly track the sales pipeline. Its automation features reduce manual work and promote better collaboration among the team, making the sales process faster and more effective. I also appreciate its integration capability, which makes it easy to connect with HubSpot, Slack, and other email platforms for team communication and data synchronization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is a very powerful platform, but it can be a bit complex for new users to get started. Training is required to understand and use many features correctly. Additionally, some customizations and integration setups can take time. If the interface is made a bit simpler and the onboarding process for new users is improved, the experience could be even better. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage lead and customer data, track the sales pipeline, and collaborate with the team. It reduces manual work, helps in viewing reports and analytics, and makes it easier to make the right decisions. ### 43. Intuitive AI That Elevates Day-to-Day Sales Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** vanessa.garcia@tengo.co G. | Salesforce administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It brings AI into day-to-day sales workflows and handles integrations with external services in a better way. The UI is intuitive, and it performs well. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It takes some time to learn how to adjust the AI features, and the support assistant isn’t good enough. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** This tool gives sales reps more time to sell by automating repetitive tasks. ### 44. Accurate Insights, Smooth Setup with Room for Multilingual Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like using Agentforce Sales for tracking sales opportunities and recommending the next best actions to improve deal progression. I appreciate how it identifies stalled or at-risk opportunities before they're lost, which improves pipeline visibility. I also find the accurate sales insights and summaries provided before calls or meetings valuable. The initial setup was smooth. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find that enhanced multilingual support for global sales teams and diverse customer bases could be improved. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to track sales opportunities, identify stalled or at-risk deals, and improve pipeline visibility. ### 45. Outstanding UI, Packed with Features **Rating:** 4.5/5.0 stars **Reviewed by:** siddartha D. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the outstanding UI of Agentforce Sales, which is user-friendly and simple to use. The out-of-the-box features are crucial for me because they simplify my life, saving the need for developers to build them from scratch. This makes the tool a great asset in our sales processes, especially for building clear pipelines and tracking opportunities efficiently. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are some complex features and the cadence feature is particularly complex. Any YouTube series that can be designed would be helpful. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps build a clear pipeline and track opportunities, making it simpler to manage our sales process. ### 46. Streamlined and User-Friendly, But Could Improve Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the ease of use and the organization that Agentforce Sales provides. The database is extremely easy to use, and there are constant updates on how to utilize the services and learn new guidance. The initial setup was very easy, which is a big plus. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes there are glitches or a lag on the platform, there could always be improvement in that area. When we are trying to source a larger chunk of data, like Success KPI, over many months, there may be a significant lag of 5-10 minutes to get that data to load on the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales keeps us organized and streamlined, helping troubleshoot data issues and ensuring confidential data is safe. It's easy to use, with updates to guide us on services. ### 47. CRM That Replaces Spreadsheets and Streamlines Lead Assignment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The CRM feature helps us eliminate the need to go through tedious spreadsheets with lots of filtered views. Being able to assign leads to the respective sales reps makes managing the list much easier and less time-consuming. Each rep can also maintain their own list and tasks, clearly organized and well defined. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI feels rigid and the overall design is fairly unintuitive. Also, when there are issues with data import, errors aren’t clearly indicated, which makes it hard to understand what went wrong. They could have made the experience much more intuitive. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Leads management and leads nurturing were time consuming on our regular spreadsheet. The Agentforce Sales helped in eliminating this tedious process by miles. Now, we can directly move the leads in the sales cycle and also directly reach out the leads right from the system ### 48. Best CRM with Seamless Integration and User-Friendly Design **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica D. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like Salesforce Sales Cloud primarily for its cost-effectiveness and its customizable nature. It's pretty user-friendly, allowing me to save links or articles about our services easily. All the tools are integrated inside it, so I don't need to open new browser windows or multiple windows to use a web-based phone. I've been using it for more than three years, which has given me an opportunity to explore all the tools it offers. Compared to other proprietary CRM software I've used before in the business process outsourcing industry, Salesforce Sales Cloud stands out as the best one. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I'm not sure if it's possible to integrate customer review surveys like CSAT, PSAT directly inside Salesforce Sales Cloud. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for assisting customers, answering calls, booking orders, and it's an integrated system so I don't have to open multiple windows for tools like a web-based phone. ### 49. Robust CRM for Volunteer Management with Minor Integration Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales pulls information from so many different places, making it quite versatile. The reports are easy to use for visually representing information, which is very helpful. The interface is easy to navigate around, and I find the search feature pretty great, enhancing the usability of the software. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes information is housed in different places and can be hard to track down. An increased overlap of information and syncing data in different places would be helpful. Additionally, it was a steep learning curve for the initial setup. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to manage a ton of people in a personalized way, keeping all data in one place. It pulls information from different sources and has easy reports for visuals. ### 50. Powerful Data Organization and Insightful Reporting with Agentforce Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is a powerful tool that can store and organize lots of different kinds of data and filter the data according to your needs. You can find the specific data you need quickly and publish insightful reports. The power of this tool is worth the price. The tool supports employees in many different ways. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is a powerful tool but takes some time and training to understand how to use it effectively. Once you get used to it, it can provide vital data and reports quickly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps us keep tabs on various projects and workflows and you can look up which employee is doing what. It can compile and analyze data and provide insightful reports that can effect our organization's bottom line and efficiency. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A26%3A03+-0500&secure%5Bsession_id%5D=3d8ec1a3-4137-49a0-9610-229dfa1d6788&secure%5Btoken%5D=c79b8f2546ad5327c797ad18b2f179796801bb9adb3243175fd82abf7aa022f0&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - 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[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Geographic Maps - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Library - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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