# Zoho Survey Reviews **Vendor:** Zoho **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,035 ## About Zoho Survey Zoho Survey is online survey and questionnaire creation software.   We give you all the essentials to create surveys, distribute them and analyze their responses.  ● Over 200 expertly made templates across a wide range of topics, ● Themes, fully customizable to suit your brand, ● Skip logic, ● Response collection from nearly every medium and screen size—even offline, ● Survey panels, for when you need responses from specific demographics, ● Collaborative editing and report sharing, ● Integration with Zoho CRM, SalesIQ, Campaigns, Sheet, MailChimp, and Google Sheets, ● SSL certification, ● Survey builder in 7 languages, ● Password, muti-response and spam protection.   Informed decisions are just around the corner. Learn more at https://www.zoho.com/survey/. ## Zoho Survey Pros & Cons **What users like:** - Users value the **intuitive ease of use** of Zoho Survey, facilitating quick and flexible survey building. (70 reviews) - Users love the **easy, intuitive survey creation** in Zoho Survey, enabling quick and professional survey setup. (30 reviews) - Users value the **intuitive design** of Zoho Survey, facilitating quick and effective survey creation with powerful insights. (29 reviews) - Users find the **simplicity and user-friendliness** of Zoho Survey ideal for creating and managing surveys efficiently. (24 reviews) - Users find Zoho Survey **extremely helpful** for collecting data with versatile features and excellent support options. (23 reviews) - Users find the **built-in templates** of Zoho Survey highly beneficial for quickly creating effective surveys. (20 reviews) - Integrations (19 reviews) - Users value the **robust customization options** of Zoho Survey, enabling tailored and visually appealing surveys effortlessly. (18 reviews) - Quick Setup (17 reviews) - Users appreciate the **efficiency** of Zoho Survey, enabling quick creation and analysis of surveys with minimal effort. (16 reviews) **What users dislike:** - Users find that the **customization options** in Zoho Survey are limited, restricting design flexibility and advanced features. (25 reviews) - Users find the **user interface lacking** , with a need for modernization and improved functionality across the platform. (15 reviews) - Users are frustrated by the **limited features** in Zoho Survey, particularly in the free version and design options. (12 reviews) - Users find **limited data analysis capabilities** in Zoho Survey, needing richer analytics and broader third-party integrations. (10 reviews) - Users find the **outdated design** of Zoho Survey limits aesthetics and modern usability in surveys. (10 reviews) - Poor Reporting (8 reviews) - Users feel **restrictions on advanced features** and limited customization hinder their experience with Zoho Survey. (8 reviews) - Users find Zoho Survey to be **expensive** , especially for smaller teams needing advanced features and customizations. (7 reviews) - Users often experience **integration issues** with Zoho Survey, leading to confusion and complicating the overall user experience. (7 reviews) - Difficult Setup (6 reviews) ## Zoho Survey Reviews ### 1. Straightforward Survey Creation with Handy Zoho Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Zoho Survey?** It is pretty straightforward to use, which is honestly what I liked most. Creating surveys feels quick - you can drag in question types, add logic,and get something usable without spending an hour figuring out the UI. The templates save time for common feedback forms, and integrations with the broader Zoho ecosystem are practical if you already use Zoho apps. I also liked response reporting being easy to understand without exporting everything immediately. **What do you dislike about Zoho Survey?** The UI is simple, but deeper customization sometimes feels buried. If you want more polished branding, advanced survey logic or detailed analytics, it takes more clicking than expected. Also, while reporting works fine, it can feel basic compared to dedicated research-heavy survey platforms. Some customization options feel slightly dated visually. **What problems is Zoho Survey solving and how is that benefiting you?** It solves the “I need feedback quickly without overcomplicating things” problem. For example, collecting internship feedback, workshop responses, customer opinions or event registrations becomes quick - you can build a survey, share a link and start getting responses without much setup. ### 2. Reliable, Feature-Rich Surveys with Templates, AI Form Creation, and Zoho Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Zoho Survey?** I love this platform for its reliable and availability of all critically needed features for an efficient survey. I also love this platform for its numerous templates that is available which greatly assist in launching similar survey quickly and efficiently. Other than this, the platform have all necessary form creation tools whether that be custom form creation or AI form creation. I have seen the AI of this platform building complex questionnaire for the survey with just a simple prompt which is really commendable. The distribution of forms in this platform is also very efficient with capability of forms to be embedded in the website. The multi distribution channel of survey forms for this platform ensures a more rich data for a better result for decision making. The integration of this platform with the Zoho ecosystem makes this platform more robust and strong. For me, I like the performance of this platform and is reliable to be used for critical surveys. Despite its all many features this platform have a very user friendly interface. The onboarding process of this platform was also easy. The pricing of this platform is also moderate. **What do you dislike about Zoho Survey?** I love most part of this platform but that there was more customization possible on this platform for designing templates. I also wish that the mobile platform is also as good as the web interface. **What problems is Zoho Survey solving and how is that benefiting you?** Marketing research and normal survey have been made so much easier with this platform. The platform ability to create variety of forms with the templates and AI support of the platform is really satisfying. The quality of the questions for the survey is better. This generates good results that can be used for efficient decision making. The distribution capability also allows us to distribute the forms efficiently. The Zoho Analytics also assist in generating reliable output from the raw data to a reasonable conclusion. ### 3. Effortless Survey Creation with Zoho Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Jeni J. | Software Dev , Ai Agents Builder, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Zoho Survey?** I like Zoho Survey because it has a clean, simple interface that makes creating surveys easy. I can build forms quickly without getting confused or slowed down by the process. The reporting and response-tracking tools are also very helpful, since they make it easier for me to understand the results through clear, straightforward charts. Overall, these features save me time and help me stay more organized. The platform runs smoothly, and the initial setup was very easy, which made the whole experience even better. The price feels fair for what you get, and the integrations I use have been working fine. **What do you dislike about Zoho Survey?** The design customization options could be improved more. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey for creating online surveys, collecting feedback, and organizing survey data quickly. It saves time, helps me analyze feedback better, improves my work, and provides useful reports with simple charts, making my work more organized. ### 4. Clean, Beginner-Friendly Survey Creation That Makes Feedback Collection Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Zoho Survey?** What I like most about Zoho Survey is how easy it makes it to create and manage surveys. The interface feels clean and beginner-friendly, so I was able to set everything up quickly without much effort. It also includes helpful question types and basic customization options, which are more than enough for most everyday use cases. Overall, it’s been a reliable tool for collecting feedback in a simple, efficient way. **What do you dislike about Zoho Survey?** One thing I didn’t like as much about Zoho Survey is that some of the more advanced customization options feel a bit limited compared to other tools. Also, at the beginning, it can take a little time to explore and understand all the features, especially if you’re new to survey tools. It’s not a major issue, but adding more flexibility and making the setup process more intuitive would improve the overall experience even further. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps me solve the challenge of collecting and organizing feedback straightforwardly. Rather than juggling multiple tools, I can create surveys, collect responses, and review the results all in one place. That makes it easier to understand what users think and to spot the areas that need improvement. Overall, it has helped me stay more organized and make better decisions based on real feedback instead of guesswork. ### 5. Fast, Intuitive Survey Builder with Professional Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijit S. | Lead System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Survey?** What I like most is how fast I can go from an idea to a live survey. The drag-and-drop builder is genuinely intuitive, so I’m not wasting an hour trying to figure out how to add logic or set up branching. I also really appreciate the pre-built templates—they don’t look “cheap,” and they save me from having to design everything from scratch, especially when I’m in a rush. **What do you dislike about Zoho Survey?** The only real downside for me is the template design. The templates are functional and professional, but some of the themes feel a bit “old school” compared to newer, more minimalist tools. Because of that, it takes a little extra effort using the custom CSS or branding settings to make the survey look truly modern and fully on-brand for our company. **What problems is Zoho Survey solving and how is that benefiting you?** Before Zoho Survey, we were tracking feedback manually through scattered emails and basic spreadsheets, and it was nearly impossible to spot any real trends. Zoho Survey fixed that by centralizing everything in one place. Now, as soon as a survey is completed, the results are automatically organized into charts. It’s saved me several hours each week that I used to spend on manual data entry and formatting. ### 6. Makes Patient Follow ups and Feedback Much Easier and Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho Survey?** What I like best is it is very easy to use, I can quickly create follow up forms after consultation. Ease of implementation was simple, I started using it without much setup. I use it regularly to collect patient feedback and understand how they are following diet plans, so frequency of use is quite regular in my work. I am a Dietician and Nutritionist and also manage a homeopathy clinic where I give diet and lifestyle guidance, including online consultation. Along with Zoho Survey is helping me in managing follow up and patient response in a better way. One good thing is I can directly share the survey link with patients or clients through email or any medium, which saves time. Also in the summary section I can clearly see responses and analyse them, like where patients are improving and where they are facing difficulty, this helps me in giving better guidance. Themes option is also useful, I can keep the form simple and clean so it looks more professional when shared. It also works well on mobile, so I can check responses anytime. Ease of integration is smooth, I can easily include it in my workflow. It helps me keep my patient follow up more organised and based on actual response. **What do you dislike about Zoho Survey?** Sometimes while editing questions or changing order, it takes little extra clicks and feels slightly slow. Also in summary section, basic analysis is clear but for more detailed comparison I have to check things manually. It is not a big issue, but during busy work it takes little time. Apart from this, overall it works fine for my daily follow up and feedback use. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey is solving the problem of patient follow-up and feedback collection in my daily work. Earlier I had to ask patients again and again or remember their response, which was not very clear. Now I can send a simple survey after consultation and collect all responses in one place. It helps me understand how patients are following diet and lifestyle advice without confusion. I can also check summary and see common issues or patterns, which helps me improve my guidance. It saves time and makes my work more organised, especially in online consultation. ### 7. Effortless CRM Integration and Intuitive Survey Builder with Real-Time Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Dev K. | Alumni research intern, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Zoho Survey?** Honestly, the biggest win for me is how effortlessly it integrates with our CRM. With previous tools, getting a client's survey answers to actually attach to their profile was always a clunky, manual process. With Zoho, that data flows exactly where it needs to go automatically, which saves us a ton of manual data entry. Beyond that, the builder itself is incredibly intuitive. It’s mostly drag-and-drop, which means I can spin up a quick, simple poll in about five minutes. But when I need to build something heavier—like a complex customer satisfaction survey with branching paths and skip logic—all those advanced tools are right there and easy to figure out without needing a computer science degree. I also have to shout out the real-time reporting. Being able to watch the charts and trends shift instantly as responses roll in, instead of having to manually export everything to a messy spreadsheet first, is a massive time-saver **What do you dislike about Zoho Survey?** the biggest frustration is how limited the customization feels unless you're paying for their top-tier plans. While I can slap our logo on a form, the overall design and built-in themes feel a bit dated. Getting a survey to look truly modern and perfectly on-brand takes way more effort than it should, and it often still looks like a generic web form. Also, while the quick real-time reporting is great for a high-level glance, it hits a wall if you want to do any deep-dive data analysis. The built-in charts and visual analytics are pretty basic. If I need to run complex cross-tabulations or get really granular with the insights, I almost always end up having to export the raw data to manipulate it elsewhere. **What problems is Zoho Survey solving and how is that benefiting you?** The biggest problem it solves is the huge disconnect between collecting customer feedback and actually putting it to use. In the past, we’d send out a survey, get a bunch of responses dumped into a spreadsheet, and then someone had to manually dig through the data and update individual client files. It created a major administrative bottleneck. Zoho Survey essentially removes that gap. Because the integration with our CRM is so tight (especially if you’re already in the Zoho ecosystem), a client’s survey responses automatically sync straight to their profile without me having to lift a finger. For me, the main benefit is the speed we can react with now. If a customer leaves a poor rating or a frustrated comment, their account manager has that context immediately and can reach out to do damage control. It turns survey data from a static, boring spreadsheet into an active, real-time tool for managing customer relationships, and it saves us countless hours of tedious manual data entry. ### 8. Easy-to-Use Zoho Survey with Seamless Integration and Time-Saving Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Bansee B. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zoho Survey?** Zoho Survey is very easy to use compared to other platforms in the similar domain. I have used Zoho Survey and have adapted to it very seamlessly. It is easy to integrate as well and we can create templates or use the existing ones which saves time. Dashboard visibility. and much more. **What do you dislike about Zoho Survey?** Sometimes it can feel that it is not as modern as the other similar solutions but I don't have anything as such that I dislike about Zoho Survey **What problems is Zoho Survey solving and how is that benefiting you?** As I am from the none technical team, it benefited me as i used it and felt it be to very user-friendly, saved time, ready to use templates helped alot. And as we have a company who is seamless in terms of integration with Zoho Ecosystem, the experience of integration was seamless, Tracking and other activities was visible in the Dashboard. Visibility wise also it helped. Reports were easy to fetch and timely activities were taken care of much easily. ### 9. On-Brand Surveys with Powerful Logic and Real-Time Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Mayur K. | Technical Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Zoho Survey?** During my use of Zoho Survey, the first thing I really liked was its survey branding. It lets us add our company logo, colors, and themes so the survey matches our brand. The second thing I liked was the survey logic, which includes skip logic, branching, and piping to create more personalized surveys. I also liked the real-time reports, which provide instant analytics with charts and downloadable reports. **What do you dislike about Zoho Survey?** During my use of Zoho Survey, I found that it comes with a limited free plan. The free version restricts the number of questions and responses, and it also limits access to advanced features. I also noticed that the templates are very basic, and the template library is smaller than some competitors. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey solves the problem of collecting and analyzing feedback efficiently from customers, employees, students, and event participants. It helps organizations create professional surveys without any technical skills, and it also supports distributing surveys through email, web links, QR codes, and social media. This eventually improves customer satisfaction by helping organizations understand customer opinions and pain points, so they can enhance their products and services. ### 10. Effortless Setup, Real-Time Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Arihant G. | Associate Member **Reviewed Date:** May 15, 2026 **What do you like best about Zoho Survey?** I primarily use Zoho Survey for collecting customer feedback and measuring user satisfaction. The thing I like most about Zoho Survey is how easy it is to set up and get started. The 'Drag and Drop' feature is so useful, saving me time as I don't need to learn any technical or coding related skills. I just pick a question type and drop it exactly where I want it. I'm also a big fan of the real-time analytics feature as it allows me to see charts and trends right at my dashboard. It helps me act on feedback immediately since I can observe patterns as responses come in, instead of waiting until a survey closes and then spending hours processing the data. The UI is cleaner and offers better templates than other alternatives like Google Forms. Overall, Zoho Survey saved me a lot of time with its ease of use, analytics, and user interface. **What do you dislike about Zoho Survey?** I have a few tidbits with Zoho Survey design. Even though the templates are okayish, I found the styling to be very limited. All the surveys tend to look the same which I would love to customize according to the survey. Another thing that may be improved is the analytics depth. The built-in reports are good, but whenever I need a deeper interpretation of the survey, I have to use other sources. Also, I think pricing could be improved. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey centralizes structured feedback collection, saving me time with its easy setup and drag-and-drop feature. Real-time analytics lets me act on feedback quickly by showing patterns instantly. ### 11. User-Friendly Surveys with Seamless Zoho Integration and Real-Time Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** krishna y. | Marketing Platform Automation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Zoho Survey?** Its user-friendly interface, customizable survey templates, and seamless integration with other Zoho applications make it easy to create, share, and analyze surveys in a simple, efficient way. The real-time reporting and analytics features also help me gather valuable customer feedback and support better decision-making. **What do you dislike about Zoho Survey?** One thing I dislike about Zoho Survey is that some of its more advanced customization and reporting options feel limited compared to other survey platforms. The interface can also be less flexible when I’m trying to build more complex survey designs. On top of that, certain integrations or premium features are only available on higher-tier plans, which can drive up the overall cost. **What problems is Zoho Survey solving and how is that benefiting you?** It helps us solve challenges related to collecting customer feedback, running surveys, and analyzing responses efficiently. It streamlines data gathering with customizable surveys and real-time analytics. As a result, we can make better decisions, understand customer needs more clearly, boost engagement, and reduce the manual effort required for feedback collection and reporting. ### 12. Simple and Effective Survey Tool for College Events and Feedback Collection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Zoho Survey?** I used Zoho Survey while working with the Data Science Club at my college to collect responses for events like quizzes and feedback sessions. What I liked most is how easy it was to create surveys even without any prior experience. The drag-and-drop interface made it simple to add different types of questions like MCQs, ratings, and text responses. I also used features like basic logic (for example, showing follow-up questions based on previous answers), which helped in making the survey more structured. Sharing the survey through links was quick, and we were able to collect around 100+ responses without any issues. The reports section gave a clear summary with charts, which made it easy to analyze participant feedback without exporting data immediately. **What do you dislike about Zoho Survey?** One limitation I noticed is that advanced features like deeper analytics, conditional logic, and customization are restricted in the free or lower-tier plans. For example, while basic reports are useful, I felt the need for more detailed insights when handling larger datasets. Also, when dealing with a higher number of responses, exporting data and managing it outside the platform was not as smooth as expected. The interface is clean but sometimes feels a bit too basic compared to other tools when working on more complex surveys. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helped us collect structured feedback from students during events and activities, which would otherwise be difficult to manage manually. Instead of using random Google Forms without consistency, we were able to create more organized surveys with better question flow. This helped in understanding participant preferences, improving future events, and making data-driven decisions. It saved a lot of time in both creating surveys and analyzing responses, especially because the built-in reports gave instant insights without needing extra tools. ### 13. Simple Yet Powerful Surveys with Smooth Zoho Ecosystem Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Tiwari S. | Systems Integration Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Zoho Survey?** What I like most about Zoho Survey is how well it balances simplicity with practical features. The interface is clean and intuitive, so it’s easy to build a survey quickly, but it still offers enough customization and logic options when you need a more structured way to collect feedback. A big advantage is how smoothly it integrates with the rest of the Zoho ecosystem especially useful for teams already using Zoho tools since it makes connecting survey responses with CRM data and workflows much easier. Overall, it feels reliable, flexible, and well-suited for everything from quick feedback to more organised research. **What do you dislike about Zoho Survey?** What I don’t like about Zoho Survey is that some of the more advanced features and customization options are locked behind higher-tier plans, which can feel restrictive if you’re on a tighter budget. While the interface is generally easy to use, certain settings and logic options can take a bit of time to fully understand, especially when building more complex surveys. The reporting and visualisation tools are helpful, but they can feel somewhat basic compared to dedicated analytics platforms, so you may still need to export data elsewhere for deeper analysis. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey solves the challenge of collecting organized, reliable feedback without needing multiple tools or complicated setups. It makes it easy to create surveys, share them with the right audience, and review responses all in one place. For me, that means saving time and getting clear visibility into customer opinions, team feedback, or research data, which helps support better decision-making. Its integration with other Zoho apps adds extra value by connecting feedback directly to existing workflows, making it easier to act on insights rather than just collect them. ### 14. Easy to Navigate, Perfect for Patient Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Muskan B. | Data Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zoho Survey?** I love that Zoho Survey is very easy to navigate, easy to fill, and can be used by any age group of patients. Zoho Survey can be personalized and helps in giving multiple options for answer types, which helps in easily tracking responses. It can collect long answers, multiple choice, and many other options that can be synced with CRM to customize marketing accordingly. This feature helps in maintaining accuracy since manually updating patients' preferences is not needed. Zoho Survey makes it easy and handy, especially for the nursing team, compared to other options such as HubSpot, which was more costly and difficult to use. **What do you dislike about Zoho Survey?** The UI/UX can be better, it feels a little outdated and the templates are minimal, so I can't change the look and feel according to brand colors. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to collect patient feedback efficiently, with customizable options for responses. It syncs with CRM, maintaining accuracy without manual updates and helping tailor marketing efforts to patient preferences. It's easy to navigate and user-friendly across various age groups. ### 15. Zoho Survey Makes Building Professional Surveys Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** ROY B. | Medical Device Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Zoho Survey?** What I like about Zoho Survey is how easy it is to create and customize surveys without needing technical skills. It offers a variety of question types and templates, which makes designing professional-looking surveys quick and convenient. **What do you dislike about Zoho Survey?** I don’t like how Zoho Survey can feel a bit limited when it comes to customization, especially if I want more advanced design or branding options. I also find it frustrating that some useful features and analytics are locked behind higher-tier plans, which makes the free or basic versions feel restricted. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps me collect feedback in a structured, efficient way, rather than having to manually gather opinions through messages or spreadsheets. It lets me create surveys quickly and use logic to guide respondents, which means I end up with more relevant, accurate data. This is valuable because I can review and analyze responses easily using the built-in reports and visualizations, turning raw feedback into clear insights that support better decision-making. ### 16. Easy-to-Use Survey Platform That Saves Time and Delivers Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Zoho Survey?** What I like most about Zoho Survey is how well it balances ease of use with enterprise-level functionality. It’s straightforward enough to launch a survey quickly, yet powerful enough to support more strategic use cases such as customer satisfaction tracking, event feedback, lead qualification, and internal pulse surveys. The platform includes a wide range of question formats, conditional logic, and customization options that help surveys feel more engaging and relevant for respondents. I also appreciate how simple it is to apply branding for different audiences, which creates a more professional experience and may help improve response rates. From a business standpoint, the biggest advantage is the visibility it provides once a survey is live. The dashboards and reporting tools make it easy to analyze trends, gauge sentiment, and share insights with stakeholders. Overall, it’s a dependable solution for collecting meaningful feedback while keeping the process efficient and well organized. **What do you dislike about Zoho Survey?** One area where Zoho Survey could improve is the depth and flexibility of its more advanced reporting and visualization features. The standard analytics are helpful for everyday needs, but users with more complex analysis requirements may still need to export results to external BI or reporting tools to get deeper insights. There can also be a bit of a learning curve when setting up advanced logic, branching, or multi-step workflows, particularly for first-time users. And while the platform provides solid customization options overall, some template designs and UI elements could feel more modern, especially when compared with newer survey platforms. Overall, these are relatively minor limitations and don’t outweigh Zoho Survey’s strong usability, affordability, and overall value. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps address the challenge of collecting structured, actionable feedback quickly and efficiently. Rather than relying on manual outreach, scattered email replies, or inconsistent spreadsheets, it offers a centralized way to capture insights from customers, prospects, and internal stakeholders in a professional, organized format. For me, that means faster decision-making and stronger client conversations. I can use the survey data to gauge customer satisfaction, pinpoint pain points, measure campaign performance, and surface opportunities for improvement. The real-time reporting is also a major time-saver, since it removes the need for manual data compilation and makes trends easier to identify. Scalability is another key advantage. Whether I’m running a simple post-event survey or building a more complex, multi-audience feedback program, Zoho Survey lets me launch quickly while keeping branding, workflows, and reporting consistent. Overall, it helps turn feedback into measurable actions and improves efficiency throughout the entire process. ### 17. Zoho Survey - Easy-to-Use, Affordable Survey Tool with Smooth Onboarding and Great Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Vinoth Kumar K. | Manager - People Function, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoho Survey?** It is easy to create and distribute among others. The functionality and the user friendliness are great when using the Zoho Survey. One more important thing is that it is easy to integrate with other tools, which makes it stand out when compared to other tools in the market. The onboarding experience is smooth and the team answered all the queries whenever required. It helped us to improve the company's performance while conducting different surveys. The pricing is also comparatively affordable when compared to other products in the market. Zoho Survey's performance is great when compared to any other survey tools that I have come across so far. The inbuilt AI option suggests customised questions for the relevant surveys, but it needs to be improved. **What do you dislike about Zoho Survey?** They should improve their AI platform. It would be much nicer if they could implement auto-generated suggestions to help speed things up. Also, the customization is flexible but the options are limited when compared to other tools. The data analytics part seems to be insightful, however, it can be more detailed and advanced. **What problems is Zoho Survey solving and how is that benefiting you?** The first and foremost thing is that it helps us save time and helps us make the right decisions at the right time. Zoho Survey solves the problem of collecting data and helps in presenting it in a structured way, which makes it stand out from other tools. It helps to create surveys quickly and circulate them to multiple channels in an efficient way. I can get all the responses in one place. ### 18. It is useful for generating forms and surveys easily. **Rating:** 3.5/5.0 stars **Reviewed by:** Víctor G. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Zoho Survey?** What I like the most is the ease with which custom forms and surveys can be created without the need for advanced technical knowledge. The interface is intuitive, the templates help save time, and they can be easily adapted to different contexts. Additionally, the integration with other Zoho tools and the ability to automate workflows is very practical for centralizing data management. **What do you dislike about Zoho Survey?** Although it is a powerful tool, sometimes the design customization is limited and does not always allow reaching the level of aesthetic detail that some brands require. The multilingual support could improve, especially in the advanced options, and the loading speed of some reports can be slower than expected when managing surveys with a lot of data. **What problems is Zoho Survey solving and how is that benefiting you?** One of the main drawbacks I find in Zoho Survey is that certain advanced customization features, both in the design and logic of the surveys, do not offer the flexibility that other more specialized platforms provide. Additionally, I have noticed that when handling surveys with a high volume of responses, the reports can take time to load and data export tends to be somewhat slower. However, these limitations have been beneficial for me, as they have led me to simplify the forms and focus on what is truly important. This helps reduce complexity and improves the experience for respondents, which in turn increases the completion rate. On the other hand, although the aesthetic options are more limited, the integration with the Zoho ecosystem allows me to gain operational efficiency, as the data is transferred directly to the CRM or other workflows, avoiding manual integration processes. ### 19. Specific Insights and Useful Tips That Add Real Value. **Rating:** 5.0/5.0 stars **Reviewed by:** Kavitha S. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Zoho Survey?** It provides more specific details about the content and offers useful tips. **What do you dislike about Zoho Survey?** Performance can be little bit more and well integrations are pretty clear UI.Pricing is ok with support and intellegence **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey is designed to bridge the gap between gathering feedback and taking actual, data-driven action. For a professional with extensive experience in compliance and reliability, its core value lies in creating a structured, secure, and automated environment for data collection. Here are the specific problems it solves and how those solutions translate into professional benefits: 1. Eliminating Administrative Bottlenecks The Problem: Manually transferring survey data into spreadsheets or databases is time-consuming and prone to human error—a major risk in compliance-heavy roles. The Benefit: Through tight integration with the Zoho ecosystem (like Zoho CRM and Sheets), responses sync automatically to relevant records. This ensures that your data remains a "live" asset rather than a static document, allowing you to react to issues in real-time. 2. Ensuring Data Security and Compliance The Problem: Collecting sensitive information often carries legal risks, especially regarding GDPR or industry-specific privacy standards. The Benefit: Zoho Survey includes built-in compliance features such as IP address masking, data encryption, and "right to be forgotten" tools. This allows you to manage audits and regulatory requirements with confidence, knowing the platform handles the heavy lifting of data protection. 3. Improving Reliability and Response Quality The Problem: Unclear questions or poor survey structure lead to "junk data" that can't be used for serious analysis. The Benefit: Advanced Logic: Features like skip logic and piping ensure respondents only see relevant questions, which increases completion rates and data accuracy. Anti-Spam Tools: It prevents duplicate responses through unique URLs and CAPTCHA, ensuring the reliability of your metrics. 4. Accessibility and Broad Reach The Problem: Reaching a diverse or international audience often requires multiple tools or expensive translation services. The Benefit: With multilingual support (over 30 languages) and offline collection via mobile apps, you can gather feedback from stakeholders regardless of their location or internet connectivity. This is particularly useful for large-scale projects or field-based reliability checks. 5. Professionalism and Branding The Problem: Generic-looking forms can appear untrustworthy or unprofessional, leading to lower engagement. The Benefit: The white-labeling options allow you to host surveys on your own domain and fully customize the branding. This builds trust with your audience, ensuring that the survey is seen as an official, high-quality communication. ### 20. Robust CRM Integration at an Affordable Price **Rating:** 4.0/5.0 stars **Reviewed by:** Filip K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Zoho Survey?** I really like Zoho Survey's integrations and reporting features. The multilingual support is a big plus for me—it handles translations surprisingly well, allowing users to pick between English, Spanish, and French, and it aggregates the data automatically. I also find the offline mode very useful. The mobile app lets us collect responses on an iPad at trade shows without Wi-Fi and syncs up later. The push to CRM feature is magical; mapping a survey answer to a CRM field, like updating a client's phone number based on their input, adds a lot of value. Additionally, Zoho Survey is incredibly affordable compared to other tools with similar enterprise features, like SurveyMonkey or Typeform, and the number of integrations at that price is just magical. **What do you dislike about Zoho Survey?** Yeah. It feels functional, but uninspiring. So I think the dated design, the service look okay, but they lack the sleek modern feel of Typeform. They look like standard corporate form from 02/00/2015. It's hard to make them look truly premium. And clunky logic builder is the second thing. For setting up complex branching. Example, if I answer a if answer a is selected, just skip to question five. It works, but the visual interface for it it's confusing and requires too many clicks for me. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey as a data collection tool for customer experience and HR feedback. It solves data silo issues and budget constraints by integrating survey responses directly into Zoho CRM, eliminating manual data exports and letting sales reps see feedback instantly. ### 21. Efficient Tool with Room for Enhanced Logic and Segmentation **Rating:** 3.5/5.0 stars **Reviewed by:** Nassif S. | Telecom Project Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Zoho Survey?** I appreciate Zoho Survey's balance of simplicity and functionality, which fits perfectly with our daily operations at our telecommunications company in Stuttgart. The intuitive drag-and-drop survey builder lets our team create professional surveys without needing IT assistance, saving us countless hours. The real-time analytics and reporting dashboard is another major advantage, allowing us to instantly view customer feedback and identify emerging issues. I also value the reliable distribution options, which maintain consistent deliverability and high response rates. Additionally, Zoho Survey offers strong data privacy controls, which is critical given that we handle client information responsibly. The branding and white-labeling capabilities let us fully customize surveys with our company logo and colors, boosting credibility. We also greatly benefit from the template library, which saves significant time during busy operational periods. The initial setup was straightforward, needing no dedicated IT support. **What do you dislike about Zoho Survey?** One minor frustration is the limited customization in advanced survey logic for complex branching. When we create detailed post-installation or network-support surveys with multiple conditional paths, the setup can feel less flexible compared to some enterprise-grade tools. We occasionally have to simplify questions to avoid workflow gaps, which slightly reduces how tailored our feedback forms can be. While Zoho Survey serves our core feedback needs reliably at our telecommunications company in Stuttgart, there are still a few areas that don’t fully align with our operational demands and could be improved. One ongoing challenge is the limited depth of advanced data filtering and cross-segmentation. We often need to analyze survey results by specific Stuttgart districts, service types like fiber installation or mobile network support, and customer segments, but the built-in filtering can feel restrictive when combining multiple conditions. This means we sometimes have to export data to Excel for deeper analysis, adding extra administrative work. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey simplifies feedback collection by eliminating manual methods and human errors. It centralizes feedback, making it easier to analyze, and provides insights into customer satisfaction and internal efficiency. The tool helps us identify service issues and adjust protocols, saving time and improving client retention. ### 22. Easy, Intuitive, and Powerful Surveys with Great Integrations and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi S. | Product Marketer, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Zoho Survey?** What I like best about Zoho Survey is how easy and intuitive it is to use while still being powerful. You can spin up a survey quickly with clean templates, customize it without feeling overwhelmed, and then get clear, actionable reports right away. The integrations (especially within the Zoho ecosystem) and the value-for-money aspect are a big plus too **What do you dislike about Zoho Survey?** What I dislike about Zoho Survey is that some of the advanced customization and analytics options feel a bit limited compared to more specialized survey tools. The UI, while simple, can sometimes feel slightly dated, and deeper logic (like very complex branching or advanced reporting visuals) can take extra effort or workarounds **What problems is Zoho Survey solving and how is that benefiting you?** Before Zoho Survey, gathering structured feedback was manual and inconsistent. Zoho Survey lets me: Build surveys quickly with ready-made templates Use logic and branching so respondents only see relevant questions Distribute surveys across channels (email, web, social) Benefit: I get higher response rates and better-quality data with less effort. ### 23. Efficient Survey Tool with Great Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar J. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Zoho Survey?** I like its ease of use, efficiency in gathering data and inputs, quick survey creation, and a great user-friendly design. I also love the analytics capabilities it has to provide an overall summary or picture of the major takeaways after analyzing inputs from employees. It really helps to get the easy to digest high-level view with key metrics derived for actionable insights. It also integrates well with our company's employee databases for efficient data analysis. The initial setup was quite easy and hassle-free. **What do you dislike about Zoho Survey?** I would prefer being able to make advanced survey customizations to ask dynamic questions based on user's answers. I would also like it if the timeframe to provide data insights after analysis could be cut short. The support team's response times can be reduced to make issue resolution faster. They can also provide more self-help resources so that users can solve more issues themselves instead of waiting for the support team's help. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to collect feedback, closing the communication loop for improvements. It efficiently gathers data, creates surveys, and offers analytics for insights and key metrics, facilitating informed decision-making. ### 24. Easy Drag-and-Drop Surveys with Handy Skip Logic and Real-Time Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Abhinit S. | Orm team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Survey?** I really like how easy Zoho Survey is to use – you just drag and drop to build stuff fast, no tech headaches. The skip logic and real-time reports are super handy too, especially since it plays nice with other Zoho tools. **What do you dislike about Zoho Survey?** The customization feels kinda limited on cheaper plans, so surveys end up looking basic. Reporting tools are okay but pretty simple nothing fancy for deep dives. Some folks say support takes forever too. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey fixes the hassle of making and sharing surveys without needing tech skills or fancy tools. It handles customer feedback, market research, employee polls, all in one spot with drag-drop ease and smart logic. saves me tons of time quick setup, real-time reports, and Zoho integrations mean I get solid data fast to make better calls, like tweaking products or teams, without the usual mess. ### 25. Quick Setup with Smooth CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Brown B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho Survey?** I've been using Zoho Survey to run customer feedback and employee surveys, and it's been great. The drag-and-drop builder is super quick, allowing me to get a survey live in 10 minutes. The logic coding actually works without breaking. What I like most is the Zoho CRM integration; every response automatically creates a contact in my CRM, saving me manual work. The reports are clean, and exporting to Excel is just one click away. It may not be as flashy, but it's definitely useful. Additionally, the interface is easy and neat, making it smooth to work with. **What do you dislike about Zoho Survey?** It's response limit. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to simplify survey creation, making them quick to deploy and professional-looking, which boosts response rates. It integrates seamlessly with Zoho CRM, eliminating manual data entry, and lets me focus on insights rather than logistics. ### 26. Easy-to-Use Surveys with Strong Analytics for Actionable Insights **Rating:** 3.0/5.0 stars **Reviewed by:** Asma B. | Data Annotator, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Zoho Survey?** What I like most about Zoho Survey is how easy it is to use, along with its strong analytics capabilities. It lets me create customized surveys quickly, monitor responses in real time, and turn the results into actionable insights. Overall, it supports better decision-making and makes it easier to manage stakeholder feedback. **What do you dislike about Zoho Survey?** One limitation is that the more advanced customization and logic options can feel a bit restrictive compared to some other survey tools. In addition, the user interface can occasionally seem slightly cluttered, especially when you’re managing larger surveys with multiple sections. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps me collect structured feedback from stakeholders and teams, which can be difficult to manage manually. It makes the process more organized and easier to handle than trying to track everything by hand. ### 27. Customizable and User-Friendly, Perfect for Startups **Rating:** 4.5/5.0 stars **Reviewed by:** rakshita s. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Zoho Survey?** I find Zoho Survey's customizable templates beneficial because they make it easy to use for our customers and us. Also, it looks visually advanced, which helps us access surveys smoothly. It's easy to access and very user-friendly, especially for our beginner team in a startup setting. **What do you dislike about Zoho Survey?** I wanted it to improve in the way of collecting data. Like, I want it a little bit easier rather than asking, you know, taking the amount of time. I wanted it a little bit beginner friendly as well. So it's easier for our customer. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to gather customer feedback easily, obtaining positive and negative responses. Its customizable templates simplify the process for us and our customers, enhancing feedback collection and ensuring smooth survey access. ### 28. Simple, Fast Survey Creation with Clear, Useful Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Praveen P. | Partnership Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Zoho Survey?** What I like most is how simple and quick it is to create surveys, while still getting clear, useful reports. It saves time and makes feedback collection feel effortless. **What do you dislike about Zoho Survey?** Sometimes the design customization feels a bit limited, and I wish there were more modern templates and visual options. A few advanced features also take some time to figure out. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey solves the problem of collecting and organizing feedback in one place. Instead of chasing people for responses or manually compiling data, I can quickly gather insights and turn them into action and it has helped me with better decisions making, improve client experiences, and also save a lot of time. ### 29. Intuitive Tool with Easy Customization, Needs Better Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nekkala N. | Senior Manager ICT Projects/Operations/Innovations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Zoho Survey?** I like that the features in Zoho Survey are very simple and user-friendly, with the ability to build features using drag and drop. I also appreciate the flexibility to frame any type of questions and build logic into them. Additionally, the real-time reporting feature is valuable. The integrations, especially with third-party apps through API, make operations very easy. The initial setup is straightforward and can be quickly developed and operational. I also enjoy integrating it with our CRM tool to derive more information. **What do you dislike about Zoho Survey?** One thing is that I couldn't find customer support that easy to work with. If we raise a ticket, getting a better and quicker response would really help. Also, there are some challenges with integration and customization involving Google. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey allows us to reach customers simply, demonstrate features, and connect closely. It helps us understand feedback better and integrate with CRM for more insights. ### 30. Effortless Form Creation with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Arshad N. | Cyber Security Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Zoho Survey?** Zoho Survey is really easy to use, even for those without any prior technical knowledge, which is a huge advantage. I find it very straightforward to create forms and collect feedback, and the automation features let me track and analyze results efficiently. I love how integration is simple, letting me use it with multiple applications. The cost is quite reasonable too, making it a worthy investment, and I've never been disappointed with its features. **What do you dislike about Zoho Survey?** Some features are actually not implemented the way I would like, especially with integrating third-party applications. I wish there were more options to connect with client applications through APIs. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to create forms and collect client feedback, which I can easily process and analyze. It's cost-effective, with no disappointing features, and requires no prior knowledge to use. Integration with multiple applications is also very straightforward. ### 31. Powerful Tool for Gathering Insights with Smart Logic and Easy Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Ed G. | HR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Zoho Survey?** This is a great tool for collecting information through questions. It offers many options, such as the "logic" feature, which lets you display more targeted questions based on how the customer responds. Additionally, the reports are straightforward and easy to use. It has great support with multiple channels such as email or the knowledge base. Regularly used it for internal and external use, for example: customer satisfaction or 360 degree surveys. Very easy to configure, use, publish and understand the data gathered from the results. It has integrations with multiple tools such as Zoho CRM, Campaigns and more. **What do you dislike about Zoho Survey?** Even though it is a tool from Zoho Corporation, certain features, such as field mapping, can be somewhat complicated to set up. **What problems is Zoho Survey solving and how is that benefiting you?** For instance, it helps us gauge how customers feel about what we offer, our working methods, and even gather internal feedback from employees. ### 32. Effortless Survey Creation with Excellent Support and Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay S. | Senior System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Zoho Survey?** Zoho Survey is a powerful and user-friendly tool for creating, distributing and analyzing surveys. I can quickly create surveys without extensive training or a steep learning curve. Fast rollout for internal feedback, customer surveys or market research - no complex setup required. When I have questions or need help troubleshooting, the support options are accessible and helpful. Data flows smoothly into other systems for reporting, automation or CRM enrichment. **What do you dislike about Zoho Survey?** Small teams or organizations with limited budgets might feel restricted and forced to upgrade just to access essential features. First time users sometimes struggle to find deeper customization options without looking at documentation. For high impact presentation or executive reporting, additional exporting and manual formatting is often required. **What problems is Zoho Survey solving and how is that benefiting you?** Drag and drop survey builder, prebuilt templates, multiple question types, logic and branching rules. Share via email, embed in websites, SMS, QR codes. Mobile friendly survey links, real time response tracking. ### 33. Professional Surveys Made Easy with Drag-and-Drop Builder and Real-Time Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Zoho Survey?** The best thing about this platform is that it helps us to create professional surveys without needing any technical expertise. Their drag and drop builder is my favourite aspect of this survey, as it makes the survey building process very easy and quick. They also have this customizable template and real time analytics, which helps to collect and understand the survey in depth. Since their ecosystem is very large and integration with Zoho crm is made very simple. **What do you dislike about Zoho Survey?** Some of its advanced design level customisation options are a bit limited when compared to the other platforms. Their reporting dashboard is okay, but it can provide deeper analytics and visualisation, which are needed for complex research. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps me in streamlining the process of collecting structured feedback from customers, it also makes survey distribution easier and provides quick insights, and it also helps my team to make faster and deeper decisions. The campaign automation integrated with Zoho Survey is very helpful for collecting feedback on a longer run. ### 34. Facilitate Market Research Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Erick G. | Experienced Tester, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Zoho Survey?** What I like most about Zoho Survey is its ease of use, practical templates, and real-time analysis that simplify the entire process. Additionally, I like that Zoho Survey integrates well with other tools, allows for easy survey customization, and offers clear reports that make interpreting the results easier. The initial setup was very easy; in just a few minutes, we can create and launch surveys without the need for technical knowledge. **What do you dislike about Zoho Survey?** Sometimes the interface can feel limited in advanced options and the reports could be more customizable in Zoho Survey. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to create market research surveys and collect user feedback quickly and in an organized manner. It helps me gather opinions, analyze data quickly, and make informed decisions without complications. ### 35. Effective survey solution with smart features and affordable price **Rating:** 4.0/5.0 stars **Reviewed by:** Arun Kumar V. | AI Collaborator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Zoho Survey?** I really like the combination of 'intelligence' and 'simplicity' in Zoho Survey. The use of 'Smart Skip Logic' and 'Pipe Logic' makes the survey feel like a conversation. I like that it saves the user's time and adds a personal touch to the survey, like 'Rahul, how did you find our service?' I also like the 'excellent reporting' and 'real-time' analysis because it instantly converts responses into Pie Charts and Bar Graphs, making the data very easy to understand. Additionally, the 'multilingual' capability of Zoho Survey is amazing, as it allows users to choose the language according to their convenience. **What do you dislike about Zoho Survey?** 1. Limitations of the Free Version: Zoho's free version can be a bit disappointing for beginners as you can only ask 10 questions per survey and view only 100 responses. 2. Designing and Customization: The themes seem a bit outdated and the look and feel of the survey is more 'form-like' which is less 'interactive'. 3. Mobile App Experience: Editing surveys on the mobile app sometimes feels like it 'hangs' and some advanced features are not easily available. 4. Lack of Depth in Data Visualization: Performing complex data analysis seems a bit limited, there should be advanced analytics tools within the survey. 5. Email Invitation Limit: There is a daily limit on sending emails through Zoho Survey, which becomes a hindrance for large campaigns. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey saves time in data collection, ensures data accuracy, facilitates surveys both online and offline, and makes surveys interesting. It also enhances brand identity. ### 36. Quick Surveys, Real-Time Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Gracia G. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Survey?** I use Zoho Survey to get feedback from our current clients and prospects. I like it because it allows me to create quick surveys and gather real-time data and insights. It's easy to use, and I find it very convenient to share with external users. The transition to this tool was super quick and easy for us users because of its ease of use. **What do you dislike about Zoho Survey?** Sometimes it can lag a bit when creating long surveys. Sometimes the autosave doesn't work, so I have lost a couple of drafts. It's not a big deal, but could be something to work on. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey to get feedback from current clients and prospects, create quick surveys, and gather real-time data and insights. ### 37. Fast, Flexible Drag-and-Drop Survey Builder with a Generous Free Plan **Rating:** 4.0/5.0 stars **Reviewed by:** Ganji S. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zoho Survey?** The best thing I liked is the drag and drop survey builder approach with almost over 30+ questions. It is also super fast. Also is available in a free plan. **What do you dislike about Zoho Survey?** I would say the UI - feels less modern. Integrations are limited to zoho ecosystem. **What problems is Zoho Survey solving and how is that benefiting you?** I use zoho analytics as well so zoho survey helps me quickly build out a form looking at my analytics data. The AI systems work fine and saves me a tonne of time. ### 38. Effortless Survey Creation with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Prajval C. | Deputy Manager Performance Insights, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho Survey?** I really appreciate that Zoho Survey is super easy to use, from creating surveys to analyzing them all in one place. It offers simple templates where I can decide the logic options, and its integration with Zoho CRM and Zoho Analytics makes generating actionable reports and dashboards seamless. I also like its good connectivity with other tools, which adds to its value. **What do you dislike about Zoho Survey?** I wish it had better analytics and business intelligence capabilities on its own without needing to export data to Zoho Analytics. I would like to see stronger built-in dashboards, advanced segmentation, real-time insights alerts, and some predictive insights. **What problems is Zoho Survey solving and how is that benefiting you?** It helps in renewal strategy and market research, optimizing product launches and feedback mechanisms. ### 39. The major advantage is the automation of tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Zoho Survey?** The integration with the rest of the Zoho suite is a huge strength, as survey responses automatically feed into our CRM without the need for complex manipulations. I appreciate the incredible variety of question types available, from rating scales to sliders, which makes filling out the survey much less monotonous for the end user. The ability to easily translate surveys into multiple languages is an essential asset for our company, which works with clients all over Europe and the United States. **What do you dislike about Zoho Survey?** The Zoho Survey mobile app could use a serious update, as editing a questionnaire on a smartphone is far from enjoyable when you're on the go. Sometimes, the Zoho Survey administration interface can be a bit slow to load when handling surveys that exceed fifty questions with a lot of media. **What problems is Zoho Survey solving and how is that benefiting you?** The major advantage is the automation of monitoring: as soon as a customer leaves a negative review, an alert is sent to our support, allowing us to react in less than an hour to make up for it. In the end, it's a profitable investment because the quality of the data collected is far superior to what we used to obtain, which prevents us from making decisions based on mere intuitions. ### 40. Dependable Tool with Advanced Logic and Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul . **Reviewed Date:** February 01, 2026 **What do you like best about Zoho Survey?** I like that Zoho Survey is a professional, business-focused survey tool that helps in collecting structured feedback rather than casual tools. It's especially strong for customer satisfaction, employee engagement, and search-based services. The survey creation process is straightforward and reliable, offering a wide range of question types like multiple choice, rating scales, matrix questions, and open-ended responses. One of its strongest features is logic and customization, including skip logic, conditional branching, and question piping, which allows surveys to adapt based on respondent answers, making it suitable for more advanced and meaningful data collections. I also appreciate its reliable and scalable performance, providing consistency, control, and value. Getting started was generally easy, thanks to a clear dashboard and well-structured interface, where even beginners can find where to add questions, set logic, or edit survey settings without too much confusion. The prebuilt templates for common surveys like customer feedback make setup faster. **What do you dislike about Zoho Survey?** One of the main things that I think can be improved about Zoho Survey is the user interface. It should have a more intuitive logic builder and richer design templates. It could use more advanced analytics and dashboards. The distribution features could be improved, as well as slightly easier onboarding for beginners. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey solves reporting and analytics issues with accurate, real-time insights. It's dependable and scalable, offering structured feedback collection, especially strong for customer satisfaction and employee engagement. This makes it suitable for more advanced and meaningful data collections. ### 41. Great Real-Time Analytics, Needs User-Friendly Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** yash g. | ANALYSTS **Reviewed Date:** January 31, 2026 **What do you like best about Zoho Survey?** I really enjoy the real-time analytics in Zoho Survey. It feels instant and practical, as I can see the charts and patterns shift right in front of me as people respond. There’s no waiting or exporting needed, just clear insights that I can act on immediately. It makes feedback feel alive and useful. **What do you dislike about Zoho Survey?** Zoho Survey could use some improvements in a few areas. The pricing plans seem high, and it would be more attractive if there were options for mid-tier plans offering unlimited responses, native connectors, raw data exports, and priority support. The analytics exports could be richer, and it needs broader third-party connectors. The user interface could be smoother and more user-friendly, making it easier to navigate. Getting faster bulk responses would also be beneficial. The initial setup felt a bit complicated, so simplifying it would help new users. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey solves the problem of collecting structured feedback without manual effort by centralizing everything in one platform. I really enjoy its real-time analytics, providing instant, practical insights as responses come in, making feedback feel alive and useful. ### 42. Effortless Employee Surveys with Robust Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Gretchen C. | Chief Human Resources Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zoho Survey?** I really like Zoho Survey's reporting dashboard. It provides pretty solid insights and reports the analytics in charts, which helps in synthesizing information via graphics. Also, Zoho Survey is an easy way to create customized employee surveys and it takes only a few minutes since it's very intuitive. The platform provides question templates, and the integration with Google Sheets is also very helpful. The initial setup of Zoho Survey is pretty easy. **What do you dislike about Zoho Survey?** There is limited design customization. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey lets me quickly create customized, intuitive employee surveys with useful question templates. It integrates with Google Sheets and offers insightful analytics through a reporting dashboard that uses charts. ### 43. Easy-to-Use Survey Builder with an Efficient Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Arpit S. | Customer Success Associate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zoho Survey?** Easy to use and you and easily make a good survey review with this and also has a good interface which makes this tool efficient **What do you dislike about Zoho Survey?** You can build many surveys from this but I can't see if we make any personal customisation **What problems is Zoho Survey solving and how is that benefiting you?** You can collect Feedback from the clients without doing it much manually it is easy to use and with good design ### 44. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Leah B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Survey?** Its ease of use, customization options, and seamless integration with other Zoho apps make creating and analyzing surveys very efficient. **What do you dislike about Zoho Survey?** Limited advanced logic features, fewer design customization options, and reporting can feel less robust compared to more specialized survey tools. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey streamlines data collection and feedback gathering, helping us quickly capture client insights, improve services, and make more informed, data-driven decisions. ### 45. Effortless Survey Creation with Great Value for Small Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Vidit J. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Zoho Survey?** What I like about Zoho Survey is how easy is it to create and share surveys without needing any technical skills. The interface is clean & intuitive, so building surveys feels quick & straightforward even for the first time users. The most helpful part is the variety of question types & templates available. It makes easy to design surveys for different use cases like customer feedback, employee surveys & market research. Zoho Survey is also affordable compared to many survey tools, It is value for money especially for small teams & businesses. **What do you dislike about Zoho Survey?** One thing which I dislike about Zoho Survey is some of its advance features is only available when we upgrade the plan, so for more complex surveys it may feel restrictive. Customization is very limited in designing the surveys, basic branding is possible but its not much flexible to fully customize the layouts or styles. The built-in reports are good for summaries but deep analytics or custom report is limited. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helped in solving the problem of collecting feedback in simple and organized way. Earlier capturing customer or internal feedback required manual follow-ups & multiple tools which was slow & hard to track. Zoho Surveys makes it easy to create surveys, share them across multiple platforms and collect response in one place. It has also helped in data driven decision making. The built-in reports & charts gives a good understanding of responses and areas where we need improvement. Zoho Survey has saved time, improved response management and helps turn feedback into actionable insights without needing any complex or expensive survey tools. ### 46. Great for Simple Surveys, Could be more polished for consumer facing surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley P. | HR Manager, Maritime, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Zoho Survey?** I use Zoho Survey to get employee feedback effectively, no matter where they are located. What I like most is its ease of use, including the ability to quickly create surveys and its intuitive, user-friendly setup. The multi-channel distribution options are great, allowing me to send surveys through email, text links, social media, QR codes, and even on our website. This makes it easy to ensure everyone is reached. The ability to brand the surveys is a nice touch, and the reporting and analytics provide a simple dashboard to track responses, making the overall process efficient. **What do you dislike about Zoho Survey?** While there's very little I don't like about Zoho Survey, the simplicity of the design is not as sophisticated as other survey platforms we use. There are occasional performance lags and result exporting is somewhat limited based on the tiered plan you purchase. I think Zoho Survey would benefit from having a more polished look, better design options for consumer-facing surveys, and allow for better exporting options regardless of the tier plan the consumer is using. **What problems is Zoho Survey solving and how is that benefiting you?** We use Zoho Survey to efficiently collect feedback from our globally located employees through various channels. It's easy to use, customizable, and offers multi-channel distribution and analytics, making it straightforward to gather insights. ### 47. Easy Survey Creation with Customizable Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Eman L. | English Language Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Zoho Survey?** I really like using Zoho Survey when creating surveys because I can choose different templates. I used an education template and added questions like multiple choice and open-ended questions. I can also customize the design and launch it effortlessly. It's great that I can send it through email or even post it in Google Classroom. The setup is very easy, the instructions are clear, and I feel really guided. Overall, Zoho Survey is amazing to me. **What do you dislike about Zoho Survey?** No. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey for collecting responses and analyzing data. It's amazing for crafting surveys with templates and customizable designs, then easily sending them via email or Google Classroom. ### 48. Zoho Survey Makes Creating, Customizing, and Analyzing Surveys Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Sowmiya R. | Client support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Zoho Survey?** What I like best about Zoho Survey is how easy it is to create and customize surveys, along with its seamless integration with other Zoho apps. The real-time analytics, multiple question types, and clean reporting make it simple to collect and analyze responses without much effort. \ **What do you dislike about Zoho Survey?** What I dislike about Zoho Survey is that some advanced customization and reporting features are limited to higher-tier plans. Also, the UI can feel a bit cluttered at times, and exporting or deeply customizing reports isn’t always as flexible as expected. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps solve the problem of efficiently collecting structured feedback from customers and teams. It makes survey creation, distribution, and response tracking simple, while providing real-time analytics and reports. This benefits us by saving time, improving decision-mak ### 49. User-Friendly with Seamless Feedback Collection **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa T. | Fund Development Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Zoho Survey?** I find Zoho Survey incredibly easy to use, especially for creating internal surveys for feedback on meetings. Its user-friendliness makes creating a survey seamless, and the shareability makes it easy to send out for feedback. I appreciate its prebuilt templates, which are customizable and include logic and a dashboard for reporting. The initial setup was incredibly easy, which is a huge plus for me. **What do you dislike about Zoho Survey?** I wish its API Access was more universal so that it can be integrated with more platforms. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey is easy to use, effectively keeps and tracks information, and is centrally located. It makes creating surveys seamless with its prebuilt templates, customizability, and sharing options, which enhance feedback collection. ### 50. Effortless Survey Creation and Insightful Real-Time Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad J. | ICT Specialist 2, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Zoho Survey?** I like Zoho Survey for its ease of use, even for non-experienced people, as it offers flexible question types and requires no technical support. I also appreciate the real-time reporting feature, which supports dynamic decision making and helps turn feedback into insights directly. The initial setup was very easy, and I use it with Power BI seamlessly. **What do you dislike about Zoho Survey?** nothing **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey solves manual data collection and slow data analyzing. It's easy to use for non-experienced people, requires no technical support, and offers real-time reporting for dynamic decision making and turning feedback into insights. ## Zoho Survey Discussions - [What is Zoho Survey used for?](https://www.g2.com/discussions/what-is-zoho-survey-used-for) - 4 comments, 1 upvote - [How do I overcome not being qualified for a survey?](https://www.g2.com/discussions/how-do-i-overcome-not-being-qualified-for-a-survey) - 1 comment, 1 upvote - [Is Zoho survey legit?](https://www.g2.com/discussions/is-zoho-survey-legit) - 2 comments, 1 upvote - [What is Zoho survey?](https://www.g2.com/discussions/what-is-zoho-survey) - 2 comments, 1 upvote - [his is very useful](https://www.g2.com/discussions/his-is-very-useful) - 2 comments, 1 upvote - [View Zoho Survey pricing details and edition comparison](https://www.g2.com/products/zoho-survey/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A26%3A52+-0500&secure%5Bsession_id%5D=b0e7811c-065b-42c1-a7ff-d32a2ad65e71&secure%5Btoken%5D=f076b4de9036910b58da0c36b0c0c56ecd123d0e48f0faa75196f4a09cb30663&format=llm_user) ## Zoho Survey Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Out Of The Blue](https://www.g2.com/products/out-of-the-blue/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [PostHog](https://www.g2.com/products/posthog/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Servicetonic Helpdesk Tool](https://www.g2.com/products/servicetonic-helpdesk-tool/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Sheet](https://www.g2.com/products/zoho-sheet/reviews) ## Zoho Survey Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Zoho Survey Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,201 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - 4.4/5.0 (935 reviews)