Zoho Survey Reviews & Product Details

This is a great tool for collecting information through questions. It offers many options, such as the "logic" feature, which lets you display more targeted questions based on how the customer responds. Additionally, the reports are straightforward and easy to use. It has great support with multiple channels such as email or the knowledge base. Regularly used it for internal and external use, for example: customer satisfaction or 360 degree surveys. Very easy to configure, use, publish and understand the data gathered from the results. It has integrations with multiple tools such as Zoho CRM, Campaigns and more. Review collected by and hosted on G2.com.

Even though it is a tool from Zoho Corporation, certain features, such as field mapping, can be somewhat complicated to set up. Review collected by and hosted on G2.com.

Zoho Survey is a powerful and user-friendly tool for creating, distributing and analyzing surveys. I can quickly create surveys without extensive training or a steep learning curve. Fast rollout for internal feedback, customer surveys or market research - no complex setup required. When I have questions or need help troubleshooting, the support options are accessible and helpful. Data flows smoothly into other systems for reporting, automation or CRM enrichment. Review collected by and hosted on G2.com.

Small teams or organizations with limited budgets might feel restricted and forced to upgrade just to access essential features. First time users sometimes struggle to find deeper customization options without looking at documentation. For high impact presentation or executive reporting, additional exporting and manual formatting is often required. Review collected by and hosted on G2.com.

What I like about Zoho Survey is how easy is it to create and share surveys without needing any technical skills. The interface is clean & intuitive, so building surveys feels quick & straightforward even for the first time users.

The most helpful part is the variety of question types & templates available. It makes easy to design surveys for different use cases like customer feedback, employee surveys & market research.

Zoho Survey is also affordable compared to many survey tools, It is value for money especially for small teams & businesses. Review collected by and hosted on G2.com.

One thing which I dislike about Zoho Survey is some of its advance features is only available when we upgrade the plan, so for more complex surveys it may feel restrictive.

Customization is very limited in designing the surveys, basic branding is possible but its not much flexible to fully customize the layouts or styles.

The built-in reports are good for summaries but deep analytics or custom report is limited. Review collected by and hosted on G2.com.

I use Zoho Survey to get employee feedback effectively, no matter where they are located. What I like most is its ease of use, including the ability to quickly create surveys and its intuitive, user-friendly setup. The multi-channel distribution options are great, allowing me to send surveys through email, text links, social media, QR codes, and even on our website. This makes it easy to ensure everyone is reached. The ability to brand the surveys is a nice touch, and the reporting and analytics provide a simple dashboard to track responses, making the overall process efficient. Review collected by and hosted on G2.com.

While there's very little I don't like about Zoho Survey, the simplicity of the design is not as sophisticated as other survey platforms we use. There are occasional performance lags and result exporting is somewhat limited based on the tiered plan you purchase. I think Zoho Survey would benefit from having a more polished look, better design options for consumer-facing surveys, and allow for better exporting options regardless of the tier plan the consumer is using. Review collected by and hosted on G2.com.

Great tool for creating and rolling out surveys. Easy to create surveys. It also provides in built templates for surveys which is very useful when you are trying out for the first time. It is fast and gives accurate results which helps to track user’s engagement status and satisfaction. Review collected by and hosted on G2.com.

It’s short trial period. There is only 7 days of trial which makes it difficult to gather responses from large customer face. They should increase the time span of trial period. Review collected by and hosted on G2.com.

What I like best about Zoho Survey is its simplicity and flexibility in creating professional surveys. The interface is clean and easy to use, allowing me to design surveys quickly with a variety of question types and templates. I also like how easily it integrates with other Zoho products and external platforms, making data collection and analysis smooth. The real-time reports and analytics help me make data-driven decisions without needing complex tools. Review collected by and hosted on G2.com.

While Zoho Survey works great overall, the design customization options could be more advanced to give surveys a more modern look. The free version has some feature limitations, especially with logic and branding. Also, exporting data can occasionally be slow with large surveys. However, these issues are minor compared to its overall functionality and value for money. Review collected by and hosted on G2.com.

I use Zoho Survey to create and distribute surveys for collecting customer feedback, employee opinions, and market research data. I like its ease of use and customization options. The interface is intuitive, making it simple to create professional surveys. The drag-and-drop survey builder is particularly effective, allowing even non-technical users to create and customize surveys easily. I appreciate the wide variety of question types, customizable themes, and branding options, which help tailor surveys to specific audiences. The built-in analytics and reporting tools are great for analyzing responses and sharing insights. Features like logic branching, real-time response tracking, and easy export of reports enhance usability and flexibility. The initial setup was very easy, thanks to the straightforward onboarding process and intuitive interface, allowing me to start collecting responses with minimal setup time. Review collected by and hosted on G2.com.

I feel Zoho Survey is highly effective, but there are a few areas where improvements could enhance the experience. Reporting and analytics could be more advanced and customizable for deeper insights, and the user interface could be more modern in certain sections. Additionally, expanding native integrations with more third-party tools and offering more advanced automation options would make the platform even more powerful and efficient. Review collected by and hosted on G2.com.

What I find most helpful about Zoho Survey is its ease of use and intuitive interface. Even first-time users can set up a survey quickly without a steep learning curve. The integration with other Zoho products (like Zoho CRM) is seamless, which makes it easy to align survey data with our existing workflows. The reporting dashboard is also quite comprehensive, offering charts, filters, and export options that simplify analysis. Review collected by and hosted on G2.com.

The downside I’ve noticed is that some of the advanced customization options are limited compared to more premium survey tools. For example, while the templates are good, the design flexibility could be improved to allow more branding control. Additionally, response collection speed can feel a bit slow when dealing with very large surveys or heavy traffic. Review collected by and hosted on G2.com.

Zoho Survey is easy to use and highly customizable. I like the wide range of question types, intuitive interface, and seamless integration with other Zoho applications, which makes collecting and analyzing feedback efficient. Review collected by and hosted on G2.com.

Neutral & Constructive

“Some advanced customization and reporting features are limited compared to other survey tools, and the learning curve can be slightly steep for first-time users.”

Short & Simple

“Limited advanced customization and fewer reporting options in lower plans.”

Balanced & Professional

“While Zoho Survey is easy to use, advanced design customization and in-depth analytics could be improved, especially for complex surveys.” Review collected by and hosted on G2.com.

We have been using Zoho services for over four years now, and Zoho Survey has proven to be very easy to use and implement. We haven't encountered any major issues, and the support has always been excellent. With its numerous features, we find ourselves using it more frequently, and the integration process was extremely straightforward. Review collected by and hosted on G2.com.

There is honestly nothing I dislike about it. Review collected by and hosted on G2.com.