Twilio Reviews & Product Details

Twilio Overview

What is Twilio?

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

Twilio Details
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Product Description

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

How do you position yourself against your competitors?

We make products and decisions every day around our 9 core values. They drive what we build and they drive what we do for our customers. Read more about our 9 core values here: https://www.twilio.com/company/nine-values


Seller Details
Seller
Twilio
Ownership
NYSE: TWLO
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Total Revenue (USD mm)
$277
Twitter
@twilio
77,574 Twitter followers
LinkedIn® Page
www.linkedin.com
4,179 employees on LinkedIn®

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Twilio Reviews

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Chief Technology Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Twilio provides a truly first-class developer experience for developing voice and text-based applications. I'm the CTO at a large second-phone number app and Twilio is always the first tool that we reach for whenever we need to do more complex and sophisticated interactions with the voice and text phone networks. The documentation is first rate and filled with examples. Twilio provides a solution for nearly every problem, from serverless hosting to call center workflow automation, any product features that we want to build Twilio has a solution for. A truly great experience. Review collected by and hosted on G2.com.

What do you dislike?

The biggest downside of Twilio is that it's expensive at scale. We find that this is greatly mitigated though by our decreased engineering team size. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can shop around and find better pricing but you will end up with much greater engineering costs such that an ROI analysis will say that going with a CPAAS other than Twilio is cost negative. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Twilio allows us to allow complex voice and text routing solutions to our customers. We allow people to purchase, 1-N additional phone numbers and customize them to their specific business and consumer use cases. The main advantage that we get from Twilio is reduced developer costs and speed to market with new features. The secondary benefit is the long list of secondary features, beyond simple number/voice/text management that Twilio supplies. We have been able to implement some very innovative customer-facing features because of the advanced features that the Twilio API has. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

As a non-technical person on our team, it was relatively easy for someone on my team to teach me how to use Twilio (at least on a basic level) as well, there is tons you can customize if you do have the technical background Review collected by and hosted on G2.com.

What do you dislike?

They are just starting to add some connections from a "marketplace", but there are lots of features we wish were present that are currently not (example, find all numbers that are non-configured) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Would highly recommend if you are looking for an API to connect phones (think call tracking, or sending text notifications). Really useful for communicating with customers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call tracking made easy! It has saved our development team a ton of time and effort using Twilio Review collected by and hosted on G2.com.

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Digital Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We have worked with Twilio for the past 3+ years now as a programmatic SMS solution provider, it was very easy to integrate with our CRM and it has added a completely new dimension to our communication with our clients. Review collected by and hosted on G2.com.

What do you dislike?

New number availability is a problem in some of the major cities if you need new numbers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your research for the numbers availability and test the code first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were trying to find an additional method of communication with our clients from our CRM since email was not very effective, Twilio SMS allowed us to add that and at a very less cost without any quantity commitments. Review collected by and hosted on G2.com.

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Software Engineering Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I appreciate that Twilio has a texting function that can be combined with 3rd party applications to improve their ability to help address business needs. Twilio provides smooth integration, enabling incoming and outgoing SMS communications to and from the app. Using the Twilio website, we can search the records of which notifications were sent and fail to help the server keep a record of the SMS operation of their apps. Review collected by and hosted on G2.com.

What do you dislike?

As far as my experience is concerned, I don’t have a lot of negative views about this app, but occasionally there is a call problem, mostly call drops and bad audio quality, but not constantly-Sometimes the transmission of SMS to some of the specific country numbers takes a little more time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've been very pleased with my journey of using Twilio. Overall, the interface and configuration were too great, the subscription fee and the opportunity to build a customized project for the client was great, and watch how to do it with a demonstration was no longer than five minutes, my client was too satisfied with the functionality of sending SMS and MMS to the client and did not need additional equipment. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to set up and assign numbers to new team members. Easy navigation within the system if you know what you are looking for and helpful support articles! Review collected by and hosted on G2.com.

What do you dislike?

Support is very helpful but sometimes takes a while to respond unless you mark it as urgent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We assign all new customers a number and allow for easy cloud texting and calling. Review collected by and hosted on G2.com.

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Diseñador
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

what we like about twilio is that it allows us to use Whatsapp web without the need for a phone, which is quite useful if you need to use 2 whatsapp accounts, have one on your phone and one on the PC, or simply if you need to use whatsapp without involving a phone which helps us in our email marketing campaigns to easily manage our accounts in one place Review collected by and hosted on G2.com.

What do you dislike?

We have not had major problems with twilio, but if we had to mention it is that the number for WhatsApp is the one assigned by twilio, you cannot place your own, just choose from a list of 3 or 4 that they give you to choose, in addition, you must have certain notions of programming to understand the operation well, which hinders the learning curve Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are currently using Twilio API to send messages through WhatsApp to manage our company account and do email marketing. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Documentation is just excellent and mindblowing. Any language support you are looking for is already present builtin.

Support from the Twilio is just clicks away and highly intutive. Review collected by and hosted on G2.com.

What do you dislike?

Api(s) are well defined ofcourse but can take into starts of JWT(s) and OAUTH Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending out bulk SMS and Voice messages

Sending out notifications to mobile for apps. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is very easy to use and understand. We also have alot of calls logs. Support is amazing, quick and they perform regular follow-ups. Review collected by and hosted on G2.com.

What do you dislike?

We wanted to go forward with a SIP trunking integration with our customers but we were unfortunately limited. A very minor issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Twilio is an amazing and flexible tool to manage phone calls. The amount of available phone numbers is also incredible. Pretty much any area code has always been available when specifically requested by our customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We record and integrate phone calls into our CRM tool for car dealerships with Twilio Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

- huge variety of comms services

- fully api driven

- standalone or routeable

- cost effective

- massively scaleable

- quick support responses Review collected by and hosted on G2.com.

What do you dislike?

- support for call quality can be poor due to dependency on carrier networks Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- click to call service

- error alerting automation Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to pull chat/call transcripts. Allows me to better support my clients and address any escalations that may arise. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, some of the chats and calls log twice. I'm not sure if this is an error on the platform or by the support agent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If my clients reach out to me because one of their employees had a bad experience, I check Twillio first to see what their interaction with support was. This is always a great jumping off point and I love that I can share it with my clients. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Rep's are very knowledgeable about SMS and very helpful with those that are new to the service. Review collected by and hosted on G2.com.

What do you dislike?

Some reporting and be a little confusing, I feel like it could be a little more in depth. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend based on the knowledge and helpfulness of the team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Transforming our out of date sms program into a new more effective. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The Twillo platform provides it's users with easy integration Review collected by and hosted on G2.com.

What do you dislike?

Not much to dislike about this product/service they are extremely helpful in helping you get done what you are attempting to accomplish. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend this platform to all Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Dialer integration with our proprietary software giving me full viability to reporting Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Powerful api support for calling/texting. Constantly upgrading to make things better. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes customer support is slow and unable to figure out what the issue is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connecting two users in a way where they are not seeing each other's phone number. Benefit is a higher confidence in calling someone when your info isn't visible. Review collected by and hosted on G2.com.

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Sr. Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Twilio API is a great solution to implement the SMS and IVR functionalities. Concept of implementation is super easy with the help of it's inbuilt methods.

Cross-platform - We are easily able to configure and integrate this API in different technologies project like window application form, C#, Java etc. This supports multiple languages so we no need to write any custom code for multi-language. Communication process is very solid, fast and reliable. Delivers SMS in real time. Provides the ability to monitor the current status of text message.

IVR - Voice call sound quality is very nice. Text to speech feature is awesome and this also supports multiple languages. Call routing and monitoring is pretty much efficient.

Robust - Twilio REST client API is enriched with several features like inbuilt programmable methods, SMS status monitoring, receive, initiate, call forwarding etc.

Secure - In case of security its good enough because API validates through Account SID and its auth token.

In existing account we can create sub-accounts as well. Review collected by and hosted on G2.com.

What do you dislike?

Twilio service price is a bit costly but still this is good to use because this API has unique features and it's pretty much reliable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a reliable and secure communication API and works in real time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Added MFA feature in applications and enhanced the login security.

Automated send message, receive and initiate call process.

Monitored the current status of outage SMS. Review collected by and hosted on G2.com.

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Sr. Software Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Twilio is a reliable and cross platform tool. Configuration and setup process is simple, even it works efficiently on different platforms.

Implementation - Quick and easy to implement. Rest API and dlls references need to include in the project. It's enriched with inbuilt features and these are very useful during implementation becuase we need to call these methods to initiate and receive sms and IVR. It's text to speech feature supports multiple languages with gender option.

Programmable - As per business requirement we are easily able to implement programmable SMS, MMS, Voice Response features in application and automation of all these is super easy.

It allows to monitor the current status of sent message. Review collected by and hosted on G2.com.

What do you dislike?

A minor thing for a single message character limit is 160, except that its good enough. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great API. Easy to use, secure and cross platform compatible. Easy to implement in different technology projects like PHP, C#, window applications etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have automated the sms functionality in our mobile and web applications.

Automated Sms, mms, ivr etc. with very less efforts. Review collected by and hosted on G2.com.

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Sr. Technical Lead
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's an easy use, cross platform and easy to setup API.

For programmable sms and voice call we need to write a short piece of code and rest of the task is handled by REST Api dlls. Twilio payload request is highly responsive and works in real time.

We are able to implement the auto sms and calling functionality quickly with the help of its inbuilt methods.

Monitoring of sms and call status process is seamless.

Debugging is pretty simple as we can check/trace the errors/status through console.

API's good enough step by step guide documentation is available. Review collected by and hosted on G2.com.

What do you dislike?

So far nothing to dislike. Service charges are bit high but still ok with this, as this is available on pay as you go model. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes, i suggest to go for this API. It's highly customizable in different as per project requirements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending outage sms to client users.

Automated SMS and Voice responses.

With REST API Sms and Call initiation process is very simple and effortless. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Pricing is good for buying numbers and custom API's are good Review collected by and hosted on G2.com.

What do you dislike?

Terrible support, and suspending my account out of nowhere due to "fraud" - which was never justified by Twilio Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get better support, and tell people why you are suspending their accounts Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Buying phone numbers for clients Review collected by and hosted on G2.com.

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Consultor Tecnologico
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Twilio has a rich API and fully documented. In a few steps, you can make a professional voice or text communication solution.

Otherwise, having Twilio studio you can create automate calls answering just dragging and dropping panel a with no coding knowledge. Review collected by and hosted on G2.com.

What do you dislike?

His price's a little high. in comparison with other tools.

Twilio must have in trial accounts possibility to have a test phone number to make test during the integrations,

In spite of that, being the most complete in the market every penny is worth it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Twilio it's a perfect tool to make your custom communication system.

It's easy to make SMS validations for registered account or account validations.

Having a completely free trial you can make all needed tests and create so many solutions as you need.

It's a perfect option to try. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

User communications and authentication with our page.

For one client we did a full integration that permits receive and sends SMS and voice calls.

All integrations were successful and functional. Review collected by and hosted on G2.com.

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Software Programmer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Without a doubt, Twilio is by far the best existing platform for the development of new technologies and for communication in general. I like it because its service is useful, comfortable, easy to use (once you adapt to the system) and very safe. I like the diversity of ways I have to write a code in Twilio, thanks to that I can make it much more personalized and thus handle calls in an optimal way. I love the diversity of options available for connectivity and that is that Twilio has a stable connection, no matter if the internet is slow or poor or if you connect from mobile devices, the connection is always stable. One of the best things about this platform is that you can program the voice function separately and in turn you can leave a record of it. Another thing I love about this system is that it can directly involve SIP trunk within the Twilio platform. It is one of the most avant-garde and innovative platforms that exists, in fact it is one of the only ones that gives you so many services grouped into one and the quality of the service cannot be questioned. The best thing about this service is that it provides me with the best tools to make my work the best. Review collected by and hosted on G2.com.

What do you dislike?

Twilio is one of the best platforms for development and communications, however their technical support service is the worst, I have required on several occasions this service and is disappointing, it takes about 3 days to meet your requirement and solve more than a week. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

excellent innovative application and easy to use, does not require a good internet connection to work and its options are very professional, the design is excellent and lightweight. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Twilio has helped me grow as a developer, and that's something I really appreciate. Review collected by and hosted on G2.com.

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Business Secretary
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

In my opinion Twilio is the best and most complete platform that exists to establish and develop communications in the cloud, that's what I like most about the service. This platform is really useful because it has absolutely everything you need for both incoming and outgoing communications, you can even renew existing local PBX systems when you log in, this helps me to better employ the capabilities of the service in the cloud, and I really believe it is the only platform that offers this kind of services so complete. Based on my experience I like Twilio because it is the best option to program directly in the cloud, since you can expand the development as you want because it is compatible with many programming languages, among the most prominent are Ruby, PHP, Perl and Java. I love the design of the platform is excellent, very compact and eye-catching, its interface as such is very simple to use, its operation is quite intuitive. I prefer Twilio over other platforms because it provides me with the highest quality tools for developing communications. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, if there is one thing I don't like about Twilio is its technical support service and that is that this service is really very deficient and especially slow, I've had several times technical problems with the platform and I've resorted to the service I've waited for their answers for up to three days and solving it is another major problem, I've come to wait up to a week for them to solve the problems, it's very deficient. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

one of the best applications that I've tested, is excellent for communicating with people remotely, I recommend it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This service has helped me a lot thanks to the fact that it has improved communication enormously in my company, it is a great program. Review collected by and hosted on G2.com.

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Software Engineer.
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the simplicity with which I have successfully integrated multiple mobile and web based applications with the Twilio API.

Personally from my experience, I think Twilio is fairly priced and I must commend the prompt nature of its support team ; I get responses to my queries within 24 hours.

The prompt delivery of sms and voice calls to global mobile numbers is almost flawless and the speed is commendable. Finally, I like that I can successfully monitor the delivery status of every sms sent by my Applications using Twilio. Review collected by and hosted on G2.com.

What do you dislike?

I have got reservations about the character restriction on sms sent through Twilio. The 160 character limitation is sometimes inadequate, most especially during occasions when we have used Twilio to deliver marketing messages via sms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Twilio primarily for 2FA (two factor authentication). Twilio has led to a major reduction in spam registrations on apps. I build. Review collected by and hosted on G2.com.

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Sales Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Twilio enables the user to send SMS and make and receive voice calls through the APIs which are super easy to integrate, and both the SMS and the voice calls can be sent on any local, and I believe international phone number that is bought with the required services applied there. At the same time, Twilio can provide phone numbers that are masked for making voice calls. In regards to voice prompts, they are very easy to set up and change for both IVR and Automated calls. Easy to get up and running with a short time span and I believe that the pricing is very competitive.

Review collected by and hosted on G2.com.

What do you dislike?

I haven't run into any shortcomings with Twilio yet. We are actively working on adding more IVRs and do more VOIP calls that are going through the Twilio platform, but so far we've not faced any issues. And in regards to texting and SMS, sometimes there might be a network delay causing customers and partners to be receiving the texts later than planned and expected, this has happened to us only on the rarest occasions.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

From SMS recordings to phone recordings, IVR, automated phone calls and everything in the phone spectre this tool is great to use! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used Twilio as part of our SaaS enterprise business application to do voice signature/ gather consent via an automated call, do short polling via voice and get consent via text message.

Review collected by and hosted on G2.com.

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