Twilio Reviews & Product Details

Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is detailed, integrations are flexible, and it’s easy to customize workflows for different use cases. It works well across regions and handles high volumes without delivery issues. Review collected by and hosted on G2.com.

Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical teams, and some advanced features require deeper technical expertise. Support response time can vary depending on the plan. Review collected by and hosted on G2.com.

The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the time. Setup was very simpler than i expected Review collected by and hosted on G2.com.

Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for premium Review collected by and hosted on G2.com.

Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments. I also appreciate the strong global coverage and consistently high delivery rates. Review collected by and hosted on G2.com.

The biggest drawback is the pricing, which can get expensive at scale compared to some competitors. Billing can also feel a bit complex with different rates for regions and channels. In addition, while the platform is powerful, some features take extra effort to configure, and support response times could be faster for urgent issues. Review collected by and hosted on G2.com.

What I value most about Twilio is its flexibility and the reliability it offers when integrating real-time communications. Review collected by and hosted on G2.com.

What I like least about Twilio is that sometimes the complexity of its setup and the large number of available options can make the learning curve quite steep. Review collected by and hosted on G2.com.

Twilio is fairly easy to set up, which can be beneficial for teams looking to quickly integrate SMS communication functionalities. Review collected by and hosted on G2.com.

I’ve had a very disappointing experience with Twilio. We faced SMS toll fraud, which led to thousands of dollars in charges, including charges from a Twilio service, Authy, that we never enabled. Their fraud protection tools failed to prevent this, and we had to stop the activity ourselves. The support we received was non-existent, inconsistent, and often contradictory. Despite presenting logs and evidence, we got false explanations that neither addressed the root issue nor clarified how Authy charges occurred. Our account was suddenly locked over an unexplained balance not visible in our billing history, yet Twilio insists on payment before continuing any investigation. This feels like a scam. Their actions have led to significant operational challenges and financial losses for us. Review collected by and hosted on G2.com.

I love Twilio's reliability, scalability, and easy API integration, as it makes adding messaging, calls, and notifications into apps fast and seamless. Smooth setup, well-documented APIs and easy-to-integrate SDKs, that allows us to get basic messaging and call workflows up and running effortlessly. Review collected by and hosted on G2.com.

Pricing can get high at scale, and the setup for advanced features like IVR or multichannel workflows can be a bit complex for smaller teams. Advanced features like IVR, multi-channel campaigns, and real-time analytics require extra setup and some coding knowledge, which can be tricky for smaller teams. Review collected by and hosted on G2.com.

It helps me make decisions faster and analysis different perspectives. The platform is also super reliable and simple to use. The SMS and OTP delivery rates improved noticeably after shifting to this platform. Review collected by and hosted on G2.com.

It can get too overwhelming with the number of responses and leads it can generate. SUpport is slow to respond and UI can also be improved little, it feels cluttered in few pages making it uneasy to read and comprehend the information. Review collected by and hosted on G2.com.

I have never hired them nor used their service, I have no idea how good they are or not at what they supposedly do. All I know is that my credit card has been charged $35,000 to their credit. I have never signed a contract with them nor received any correspondence from them. All of my attempts to contact their customer service have fallen flat. I am not able to get past their bots Review collected by and hosted on G2.com.

I noticed a charge on my credit card, a little over $35,000. I reported this to.Twilio through their customer service portal. I get bot responses, and I answer all of the questions The bot asks, but I cannot get any help. They may be good at their job, I doubt they have any complicity in this credit card charge, but they are certainly not helping me resolve the problem. If I were contemplating using them for their stated service, I would be incredibly reluctant. You will have no way of getting a hold of an actual person to solve your problem. Review collected by and hosted on G2.com.

Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable. Review collected by and hosted on G2.com.

Costs can add up quickly as usage grows, and it can take time to fully understand the different pricing tiers. Review collected by and hosted on G2.com.

Easily handles all our short code messaging needs. Both for internal security 2FA validation, and sales broadcast messages Review collected by and hosted on G2.com.

Complex start up. There are alot of particulars you need to be aware of to register your company for its initial use. Review collected by and hosted on G2.com.