SAP Sales Cloud Reviews & Product Details

how it brings customer information, sales activities, and pipeline management into one centralized platform. It makes it easier to keep track of leads and opportunities, monitor progress, maintain accurate customer records, and support collaboration across teams. Review collected by and hosted on G2.com.

SAP Sales Cloud has a generally well-organized and intuitive interface, with key sales functions and customer information easy to access, although some areas can feel a little crowded until you become familiar with the layout. Its integration capabilities are a strong feature, helping connect customer and sales information across business processes and reducing duplicate data entry, although some integrations may require technical configuration. Overall, the platform performs reliably for everyday sales activities such as managing customer records, updating opportunities, and tracking sales activity, with occasional slower performance when handling larger amounts of data or more complex processes. Review collected by and hosted on G2.com.

SAP can handle an incredible amount of different aspects if a company itself, out of all the CRMs I have worked with, SAP has proven to be the most mature of all of them, as being a customer service representative you often need access to records that other teams handle, SAP eases my access to contact records, sales proposals and quotes, account creation requests, escalations and regular CSR tickets Review collected by and hosted on G2.com.

SAP can bug sometimes deleting our text records and can be slow, however that is understandable once you realize the amount of data it stores within the database. Review collected by and hosted on G2.com.

Best is is how it brings sales data, order issues, and actionable insights into one centralized dashboard. The visualizations make it easy to quickly identify problems, prioritize actions, and manage a large volume of sales activities efficiently. Review collected by and hosted on G2.com.

The pricing can become expensive once you add more users, integrations, and customization. I also found that getting support for configuration or integration issues can take longer than expected, with some problems requiring multiple follow-ups before reaching the right technical team. Review collected by and hosted on G2.com.

I love how easy it is to track leads and manage deals in SAP Sales Cloud. The interface is clean and straightforward, which makes it simple to stay organized. I never feel overwhelmed or buried in data. Everything is laid out clearly, from contact details to deal stages, so I can focus on selling instead of sorting through clutter. Even when I'm juggling multiple opportunities, the system helps me stay on top of things without adding stress. Review collected by and hosted on G2.com.

It was a bit tricky to set up at first, and I had to rely on a few external tutorials to get things running smoothly. Once it's configured, though, it works really well Review collected by and hosted on G2.com.

I like the centralized customer information, easy access to sales activities, and real-time visibility of leads and opportunities. It helps streamline the sales process and improves coordination between sales teams. Review collected by and hosted on G2.com.

The system can sometimes feel complex to navigate, especially for new users. Certain features may require additional training to use effectively, and customization or configuration can take some time to set up properly. Review collected by and hosted on G2.com.

I like SAP Sales Cloud for its real-time analytics and reporting feature, as well as its seamless integration which provides the ability to have a single source of truth. I also appreciate the scalability and flexibility of the solution. Moreover, the modern user experience is impressive, and I value the continuous innovation features that SAP Cloud offers. Review collected by and hosted on G2.com.

Some of the aspects we need improvement include the complexity of implementation. Many users report that implementation of projects is exponentially complex and can take months and years to complete. There's a stiff learning curve, and despite the modern interface, the system remains complex for many daily users. Additionally, there is limited customization flexibility. Review collected by and hosted on G2.com.

What I like best about SAP Sales Cloud is its ability to bring customer data, opportunities, and forecasting into one centralized platform. It provides strong visibility into the sales pipeline, helps streamline account management, and enables more informed decision-making through real-time insights and reporting Review collected by and hosted on G2.com.

What I dislike most about SAP Sales Cloud is that the user interface can sometimes feel complex and less intuitive than other CRM platforms. Certain processes require multiple clicks, customization can be cumbersome, and reporting can take time to configure to meet specific business needs. Review collected by and hosted on G2.com.

I really like SAP Sales Cloud's ability to centralize customer and sales data in one place, which gives our team better visibility into opportunities, customer relations, and sales activities. This centralization improves productivity, forecasting accuracy, and overall sales performance. Having a single source of truth makes it easier to access accurate information, track opportunities, and collaborate effectively. This setup reduces the time spent searching for data, improves decision-making, and helps provide a more personalized experience to customers. The initial setup was user-friendly with guidance provided. Review collected by and hosted on G2.com.

The user interface can sometimes feel complex for new users, and certain customizations may require additional time and technical expertise. Improving ease of use and simplifying configuration would enhance the overall experience. The user interface could be made more intuitive by simplifying navigation, reducing the number of clicks required for common tasks, and offering more customizable dashboards for different user roles. Review collected by and hosted on G2.com.

I find SAP Sales Cloud user-friendly, which makes it easier to manage tasks. It works great across different verticals like marketing and services, making work smooth and time efficient. Once set up, it's easy to handle. Review collected by and hosted on G2.com.

I find SAP Sales Cloud expensive. It would be better if there were more discounts for annual packs. Also, the initial setup took some time, but once done, it's easy to go. Review collected by and hosted on G2.com.

I like the capability to build reports, even though they are slow. The visuals look good on the screens, fitting well. I also appreciate the ability to integrate SAP Sales Cloud with other systems, especially SAP systems, seamlessly. Review collected by and hosted on G2.com.

The system can be very slow, especially in the afternoons. It's not really user-friendly, and people take time to learn how it works. Even with user manuals, it's difficult for people to learn the system. It's not very flexible in terms of configuring workflows, and often requires a developer to build custom logic, which costs the company more. Review collected by and hosted on G2.com.