# Yotpo Reviews **Vendor:** Yotpo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 265 ## About Yotpo Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more ## Yotpo Pros & Cons **What users like:** - Users find Yotpo **easy to use** , appreciating its straightforward integration and management of customer interactions. (22 reviews) - Users commend Yotpo for its **exceptional customer support** , enhancing their marketing efforts and overall service experience. (21 reviews) - Users highlight the **exceptional service and support** from Yotpo, enhancing their marketing efforts significantly. (16 reviews) - Users appreciate the **seamless integration** of loyalty, reviews, and SMS in Yotpo's ecosystem, enhancing their experience. (14 reviews) - Users value the **effective integration of loyalty and reviews** in Yotpo, facilitating honest feedback and customer satisfaction. (12 reviews) - Customer Reviews (10 reviews) - Easy Integrations (8 reviews) - Integrations (8 reviews) - Users appreciate the **effective loyalty program** that drives growth, backed by excellent customer service and quick updates. (8 reviews) - Reputation Management (7 reviews) **What users dislike:** - Users find Yotpo to be **expensive** , with limited value compared to cheaper alternatives like Okendo. (11 reviews) - Users express disappointment over **missing features** in Yotpo, leading to frustrating experiences and poor overall functionality. (8 reviews) - Users criticize Yotpo for its **limited features** and outdated UI, causing frequent frustration and inefficiencies. (6 reviews) - Users express frustration with **limited functionality** of Yotpo, highlighting issues with reports, support, and admin navigation. (6 reviews) - Users express frustration over **feature limitations** in Yotpo, citing unstable reports and a confusing interface that hinders productivity. (5 reviews) - Integration Issues (5 reviews) - Users express dissatisfaction with **poor customer support** , highlighting lengthy response times and unhelpful communication. (5 reviews) - Users often face **SMS issues** with Yotpo, including poor segmentation and unexpected customer messaging mishaps. (5 reviews) - Usage Difficulty (5 reviews) - Complexity (4 reviews) ## Yotpo Reviews ### 1. Effortless Setup and Customer Engagement with Yotpo **Rating:** 5.0/5.0 stars **Reviewed by:** Brittaney F. | Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Yotpo?** I use Yotpo to manage images and customer reviews. I appreciate how it's very easy to use and set up. It was quick to get started, and I love how it makes it easy to showcase different customer reviews on product pages and category pages on our website, adding credibility. It's fantastic that customers get automated emails to leave a review, and we can send coupons too. Additionally, during the initial setup, Yotpo took all of our previous reviews and images and added them into the platform, making the transition smooth. **What do you dislike about Yotpo?** I want more layouts and visual options because our developer isn't able to edit the code much. **What problems is Yotpo solving and how is that benefiting you?** I use Yotpo to manage customer reviews and images. It automates feedback collection and helps showcase reviews to build credibility easily. ### 2. Yopto is an essential tool for sales websites. **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco B. | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Yotpo?** The use is very simple. The configuration possibilities are very broad. The implementation is quick. They have agile support. The website generates more trust in the customers. **What do you dislike about Yotpo?** Sometimes, there is a change that forces us to tweak what we already have. But, it is quite normal with all websites and with any change that is made. **What problems is Yotpo solving and how is that benefiting you?** It is dedicated to collecting customer opinions. Verify that they have made purchases. Send them an email to gather their opinion and publish it on the web. All automatically and transparently. We can see how effective it is and what our customers think very quickly. ### 3. Seamless Integration with Shopify, Boosts SEO and Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Gary S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Yotpo?** I like Yotpo's interface, which I find good, but what really wins me over is how it interacts and connects with our Shopify system. It's very good. The integration shows the product really well, which is great for SEO. I also think the LLMs crawl out well, boosting trust scores and authority rank. The initial setup was incredibly easy. **What do you dislike about Yotpo?** I don't know how to actually integrate with other large retail players. **What problems is Yotpo solving and how is that benefiting you?** Yotpo lets us consolidate previews and integrate directly on our DTC website, building consumer trust. ### 4. All-in-One Customer Engagement That Drives Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Migena P. | Marketing & E-Commerce Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Yotpo?** What I value about Yotpo is its ability to highlight customer reviews, which not only promotes genuine interactions but also supports SEO growth and drives sales through firsthand experiences. I also find the platform very user-friendly, and the support team was extremely helpful during the implementation process. Since I use Sense daily, having an intuitive interface is especially important to me. **What do you dislike about Yotpo?** What I dislike about Yotpo is that while the platform is powerful, it can become expensive and overly complex especially as you add more of their modules. **What problems is Yotpo solving and how is that benefiting you?** Many online stores face challenges in earning customer trust, as shoppers are often reluctant to make purchases when they cannot find genuine feedback or honest user experiences. Yotpo assists brands by automatically gathering authentic customer reviews, star ratings, and user-generated content such as photos and videos, then displaying them on product pages to help new visitors feel more confident. By highlighting real feedback from actual buyers, rather than relying solely on branded claims, Yotpo helps reduce buyer skepticism and the hesitation that comes from uncertainty. ### 5. Seamless integrations and amazing partner support **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry D. | Sr. Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Yotpo?** Yotpo has been a great partner to work with. The team is supportive and genuinely helpful. The platform’s UX is clean and intuitive, integrations with our ecommerce stack were seamless, and it’s been a huge advantage having reviews, syndication, and loyalty all managed within one platform. **What do you dislike about Yotpo?** No major dislikes so far. The platform’s been easy to use and the team is great about resolving any small questions quickly. **What problems is Yotpo solving and how is that benefiting you?** Yotpo has helped us simplify and strengthen how we connect with our customers. Having reviews, syndication, and loyalty all in one platform makes it easy to manage engagement and retention without juggling multiple tools. It’s helped us build trust through reviews, reward repeat customers, and keep everything running seamlessly as we grow. ### 6. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Duncan V. | Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Yotpo?** Excellent customer service. Yotpo is a relatively new platform to us, but whenever I've had a question the customer service on the live chat has helped me everytime, really quickly so I can get back to helping my customer. It's really easy to make updates as well to our loyalty landing pages, especially as we've recently updated our branding and it took only a few minutes to do across 8 different online stores. **What do you dislike about Yotpo?** Sometimes we find loyalty points don't transfer over, but it's easily sorted and it's an incredibly low percentage of customers. **What problems is Yotpo solving and how is that benefiting you?** It's helping us increase our customer retention, especially when the industry we're in is becoming increasingly more competitive. It also massively broadens our scope of being able to give customers choice of where to shop, particularly when it comes to promotions. Rather than a standard XX% off, we now regularly offer extra points, which in turn means the customer is more inclined to return to us in the future. ### 7. Yotpo Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Joy S. | Brand Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Yotpo?** Fairly easy to manage yourself. Good basic array of loyalty features. Was easy to implement. **What do you dislike about Yotpo?** Glitches, depending on rep can have a better or worse experience. Lack of innovation. **What problems is Yotpo solving and how is that benefiting you?** Wowing loyal customers, bringing people more into our funnel ### 8. Hands-Off Review Collection with Helpful Alerts and Easy Reward Vouchers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Yotpo?** Reviews function well, requests are sent out to customers and they submit reviews, it doesn't require any maintenance at all. We get an email notification if someone submits a review under a certain number of stars. I also like the ability to quickly and easily give a customer a rewards voucher, **What do you dislike about Yotpo?** Yotpo does not have the option to automatically email someone if they are given a reward voucher. **What problems is Yotpo solving and how is that benefiting you?** Helps us to gather web reviews easily, provides a loyalty program for our customers which helps retention. ### 9. Intuitive Dashboard and Outstanding Support Make Yotpo a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey D. | Marketing Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Yotpo?** Yotpo features a highly intuitive dashboard and user experience, making it easy to navigate and use. In addition to the product itself, the dedicated support team and the people behind the software truly stand out for their expertise. **What do you dislike about Yotpo?** While it may cost more than some other Loyalty and Reviews products, the dedicated support justifies the higher price. **What problems is Yotpo solving and how is that benefiting you?** With a catalog of over 100 products in our DTC lineup, customer reviews are essential for helping shoppers connect with and discover the products that best suit them. Additionally, having user-generated content on our site is vital, as it allows customers to see how the products appear on real people. We also have a very dedicated customer base, and we believe that our loyalty program plays an important role in rewarding and motivating their continued support. **Official Response from Samantha Felgoise:** > Thank you so much for your review Kelsey! We love working with you too!! ### 10. One of the best Loyalty and Rewards Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak J. | Software Development Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Yotpo?** Yotpo offers lot of functionality to run loyalty and rewards be it account referral, order placement rewards and it offers great option to setup new rewards quickly without doing lot of coding and easily integrates with UI. **What do you dislike about Yotpo?** Yotpo support is something that can be improved and improve their SLA for production issues and API documentation can be improved and sandbox environment support is something can be improved in lower environments. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is helping us build loyalty construct in our ecommerce company, we are using to give loyalty points to customers, reward customers on referral and allowing redemption of those points on our ecommerce platform. Yotpo is helping us scale our bussiness for loyalty and same time bringing new customers in our system. ### 11. Easy to Use with Great Email Automation, but duplicate review's email notification **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Yotpo?** easy to use, can auto send email and adjust email layout **What do you dislike about Yotpo?** not sure why the email notifictaion always comes twice, the same customer review **What problems is Yotpo solving and how is that benefiting you?** quickly trigger review invite email and categorize it ### 12. Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence K. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Yotpo?** I appreciate Yotpo for its seamless user experience on both the front end and back end, which makes it quite simple for us to set up, launch, and customize. The platform's user-friendly design saves us time, keeps us highly efficient, and allows us to go to market sooner. The ability to customize and the simplicity of the setup process are standout features that enhance our productivity and streamline our operations. **What do you dislike about Yotpo?** Right now we find the product to be great, if I had anything possibly on more customizations! **What problems is Yotpo solving and how is that benefiting you?** I use Yotpo for reviews, appreciating its seamless setup and customization. It saves time, boosts efficiency, and accelerates our market launch. ### 13. Great product and awesome support team **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah F. | Performance Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Yotpo?** From the start the team at Yotpo have been great partners to us. We work in partnership to outline our business objectives and create a plan to achieve them, their support team is responsive and timely, and they're doing great things to build community in the space. They also have an excellent product roadmap and are quickly evolving the tool. **What do you dislike about Yotpo?** On the email and SMS space they're lacking some key integrations. **What problems is Yotpo solving and how is that benefiting you?** Yotpo helps us streamline some key conversion drivers and retention drivers. We benefit from having reviews, loyalty, email and sms all in one place by being able to have rolled up dashboards showing how all of these factors are driving conversions, and are able to segment based on an array of factors. **Official Response from Samantha Felgoise:** > Thank you for the fantastic feedback, Hannah! We’re so glad to hear that you appreciate our partnership approach and that our support team has been responsive and helpful. Building a strong community and evolving our product roadmap to meet your needs are priorities we take seriously, so it’s great to hear that reflected in your experience. We also appreciate your note on email and SMS integrations. Our team is always exploring ways to expand and improve these capabilities, and your input helps us prioritize what matters most. It’s awesome to hear that having reviews, loyalty, email, and SMS all in one place is helping you streamline conversions and retention with clear insights. We're excited to continuing supporting your growth and success! ### 14. Smooth migration process, clear product roadmap **Rating:** 5.0/5.0 stars **Reviewed by:** Lais N. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Yotpo?** We migrated to Yotpo from other platforms with minimal hassle. Integration with Shopify was seamless. The process was well supported and easy to manage. Having local customer support based in Australia has made a big difference for our team. Responses are fast, and it’s easier to solve problems in real time. It's my everyday tool. Their team is proactive in suggesting improvements and quick to fix any issues we raise. Overall, Yotpo is a reliable partner and I'm 100% satisfied. **What do you dislike about Yotpo?** I still miss features I had in previous platforms, but nothing that would harm my strategies and results **What problems is Yotpo solving and how is that benefiting you?** Multichannel CRM flows are now all in the same place with valid consent across all my regions. ### 15. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Nichole T. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Yotpo?** I like Yotpo because it's fairly easy to work with. **What do you dislike about Yotpo?** I dislike the current way to expire points / take them out of someones account, but I believe that they are working to make this process easier. **What problems is Yotpo solving and how is that benefiting you?** It handles our rewards program and reviews on our website ### 16. Fantastic Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Jared G. | Head of Lifecycle and Retention Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Yotpo?** Yopto have been great partners for us as we've continued to grow. Offering products and services that fit our business needs and have never been pushy with their offerings. Value all their insights and suggestions as our their products continue to evolve to meet our customer needs **What do you dislike about Yotpo?** Some minor UX/UX issues that arise when navigating their products, but overall they're continuing to iterate and are really receptive to customer feedback to make their products better. **What problems is Yotpo solving and how is that benefiting you?** Yotpo as a platform helps us look at the overall lifecycle and journey a customer might have. Yotpo also helps us continually give our customers an up-leveled experience with their loyalty offering. Allowing us to give our most loyal customers an unique experience **Official Response from Samantha Felgoise:** > Thank you so much for your thoughtful feedback, Jared! We're thrilled to hear that you consider Yotpo to be a fantastic partner (we think the same of you!) and that our products are supporting your growth in meaningful ways. It's great to hear that our team’s insights and evolving solutions are helping you deliver a unique and elevated experience to your customers. We also appreciate your honest input regarding the UX/UI challenges. Our product team is continuously working to improve and iterate based on customer feedback like yours, so please keep sharing your thoughts! Looking forward to continuing this partnership and helping you drive even more success! ### 17. Powerful Insights, Smooth UX, and Unmatched Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Yotpo?** Yotpo stands out for its ease of use and intuitive, user-friendly interface. From onboarding to daily use, the platform runs smoothly without any technical hiccups. One of the biggest highlights is their customer support—quick to respond, knowledgeable, and always friendly, which makes a huge difference when you're managing customer feedback at scale. A feature I particularly love is the "Review Atlas". It provides a clear, visual breakdown of review performance, including metrics like review quality and authenticity. This kind of insight is incredibly valuable for understanding customer sentiment and improving product offerings. **What do you dislike about Yotpo?** The biggest downside is the pricing. Yotpo is one of the most expensive platforms in its category. Additionally, I’d love to see more flexibility in the review export functionality—specifically, the ability to export reviews based on keyword filters would be a game-changer for targeted analysis. **What problems is Yotpo solving and how is that benefiting you?** Yotpo helps us capture and analyze customer feedback at scale, which directly supports several key areas of our business. We use Yotpo reviews to improve the delivery experience for our DTC channel, identifying pain points and optimizing logistics based on real customer feedback. The platform also plays a crucial role in guiding product development—by surfacing trends and insights from reviews, we can better understand what customers love or want improved. Additionally, Yotpo helps us finetune future product launches by providing authentic feedback that informs messaging and positioning. **Official Response from Samantha Felgoise:** > Thank you for your detailed and insightful feedback! We’re so happy to hear that you find Yotpo’s platform easy to use with a smooth UX, and that our customer support has made a positive impact on your experience. The “Review Atlas” is such an awesome feature, and it’s great to hear how valuable it’s been for understanding customer sentiment and driving improvements. We appreciate your candid thoughts on pricing and review export flexibility. Your suggestion about keyword-filtered exports is a great idea and something I'll share with our product team as we continue to enhance our capabilities. It's awesome to hear that Yotpo is helping you capture and analyze customer feedback to optimize delivery, guide product development, and fine-tune launches. We’re proud to support your efforts to create better experiences for your customers! ### 18. Excellent Loyalty Features, But UX Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Yotpo?** Their loyalty program and reviews capabilities are top notch. It integrating well with Shopify is also a huge plus **What do you dislike about Yotpo?** The UX of email building tools along with the dashboard. It feels clunky at times and leaves a lot to be desired in terms of ease of use **What problems is Yotpo solving and how is that benefiting you?** Its showcasing testimonials and user reviews for our business. As we know, validation is a huge conversion tool in our ecomm space so having a service that can help leverage this on our site and marketing communications is vital to us. ### 19. All-in-One Solution for Loyalty, Reviews, and SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Dana B. | CRM & Loyalty marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Yotpo?** What I like most about Yotpo is how well it integrates loyalty, reviews, and SMS within a single ecosystem **What do you dislike about Yotpo?** I don't have anything that I can think of **What problems is Yotpo solving and how is that benefiting you?** Yotpo helps us drive retention and repeat purchases by bringing loyalty and reviews into one place. It makes it easier to reward our best customers, encourage repeat behavior, and track the impact of loyalty across markets. ### 20. Executive Assistance for Customer Review and Assertive E-Commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Mikes L. | Senior Accountant , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Yotpo?** We gain credibility and trust from our customers through solid content We also gain viable reviews and user generated content swift brand management Yotpo helps us manage loyalty programs, SMS marketing, snd suitable referrals for excellent reviews We get useful analytical measures , something that creates sentimental insights **What do you dislike about Yotpo?** Yotpo is slightly more expensive and needs extra time Yotpo has powerful but complex interface, very critical in need of changes **What problems is Yotpo solving and how is that benefiting you?** We build trust using this app, where authentic customer experience and information are well received The engagement we get with customers is something that helps us get referrals and loyalty programs We generate consistent content from this app, for powerful marketing The insights we get from this app helps us analyze the behavior of our clients ### 21. Robust Platform with Lackluster Support **Rating:** 3.0/5.0 stars **Reviewed by:** Joseph E. | Ecommerce & IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Yotpo?** I love how Yotpo is pretty much the name brand when it comes to Reviews and Loyalty. **What do you dislike about Yotpo?** I don't love the support that we get from Yotpo. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is allowing us to collect and show reviews for our website. But Yotpo is also allowing us to have a loyalty and referrals program to reward our customers for purchasing and referring other customers. **Official Response from Eli Weiss:** > Thank you for your feedback and for choosing Yotpo. I’m sorry our support hasn’t met your expectations. I’d like to understand the issues you faced and work to resolve them. Please reach out to me at eli.weiss@yotpo.com so we can connect directly. ### 22. Easy-to-Use Interface with Smooth Shopify Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Yotpo?** The interface is really easy to use and it integrates nicely with Shopify **What do you dislike about Yotpo?** Most loyalty programs seem to be the same/ not a lot of variety. **What problems is Yotpo solving and how is that benefiting you?** Helping us connect deeper with our loyal and repeat customers. ### 23. User-Friendly with Streamlined Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Noah R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Yotpo?** I like how easy Yotpo is to use and the way it puts our reviews on the site. I also found the initial setup very easy and love the whiteglove setup. **What do you dislike about Yotpo?** Integrations with attentive could be better **What problems is Yotpo solving and how is that benefiting you?** Yotpo systemizes our customer interaction and review flow, making it easy to use and effectively display reviews on our site. ### 24. Great platform - great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Yotpo?** The most helpful thing about Yotpo is how easy it is to syndicate reviews. The platform is simple to use and our team was able to adapt quickly to it. Their customer support is amazing, shout out to Yamil! We use Yotpo daily to check our reviews on the site. **What do you dislike about Yotpo?** No downside as of right now, previously their customer service was a bit difficult to work with but it has improve significantly. **What problems is Yotpo solving and how is that benefiting you?** Yotpo makes it easy for us to see customers' satisfaction or where we can improve. ### 25. Great parnters over the last 3 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis U. | Director of eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Yotpo?** The Yotpo team has served as an extension of our marketing department. The service and support they offer is top notch in the industry. **What do you dislike about Yotpo?** They're doing a lot! Reviews, Loyalty, Email, SMS, UGC - might be too many features for a single company. **What problems is Yotpo solving and how is that benefiting you?** Yotpo helped us to consolidate our tech stack into an optimized and connected suite of tools. **Official Response from Samantha Felgoise:** > Thank you for being such a valued partner over the past three years Curtis! We're so glad to hear that our team has felt like an extension of your own, this level of support and collaboration is exactly what we aim for. We hear you on the breadth of features. Yotpo’s all-in-one approach is designed to simplify your tech stack, but we know it can feel like a lot at times, and your feedback helps us continue improving how we build and roll out each product to best support our customers like you. Thanks again for the thoughtful review, and we are excited to continue growing together! ### 26. Great Innovation & CSM Help **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel H. | Retention Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Yotpo?** I've loved their innovation, they are always working on a roadmap of what's next in the space to out-run competitors. I've also loved my CSM's. They have helped me with problems big and small. Everything from bug fixes to strategy sessions, they have felt like an extension of my team! **What do you dislike about Yotpo?** Sometimes there are weird bugs that involve inconvenient workarounds. And I think the UI could be more pretty/user friendly. **What problems is Yotpo solving and how is that benefiting you?** Integrating loyalty into SMS and giving our customers a seamless experience between the two. **Official Response from Samantha Felgoise:** > Thank you so much for the thoughtful review Rachel! We're thrilled to hear that Yotpo’s innovation and roadmap are helping you stay ahead in the space, and we especially love hearing how your CSM feels like a true part of your team, that’s exactly what we strive for. We also really appreciate your candid feedback on the bugs and UI. Our product team is actively working on usability improvements, and reviews like yours help us prioritize what matters most to our customers. Thanks again for being part of the Yotpo community. We're lucky to work with you! ### 27. Yotpo has a great customer service team **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine C. | Direct Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Yotpo?** We had a great experience with every CSM and agent, they were super super helpful. **What do you dislike about Yotpo?** The platform is very basic compare to it her ESPs is SMS platforms and specially for the analytics **What problems is Yotpo solving and how is that benefiting you?** Yotpo for our loyalty program is great, the side that needs improvement is analytics for sms and overall email. ### 28. Yotpo is the perfect full circle platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Yotpo?** We love Yotpo's loyalty, rewards and reviews. Backend is very user friendly, and our customers love their loyalty program! **What do you dislike about Yotpo?** Nothing, we love the platform and the team so much! **What problems is Yotpo solving and how is that benefiting you?** We use Yotpo for our reviews, loyalty and referrals solution which is all perfect! **Official Response from Samantha Felgoise:** > Thank you so much for your wonderful feedback! We’re so thrilled to hear that you love Yotpo’s loyalty, rewards, and reviews, and that both your team and customers are enjoying the experience. It means a lot to us that you hea how our backend is user-friendly and that our platform is helping you in so many ways. Your support and kind words about the team truly motivate us to continue delivering the best possible solutions. We’re excited to continue partnering with you and supporting your growth! ### 29. Below average experience with half-baked features **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Yotpo?** Walmart syndication. However it's not turned on yet so can't comment if it works well. **What do you dislike about Yotpo?** I have constant issues with Yotpo 2-3 times / week. Slow loading, I'm talking 15 secs to load. Below average / limited & outdated software / UI / UX. Lots of features are half-baked / illogical. Their support is very hit-and-miss. The knowledge base is not up to date & not detailed enough. Inside the software, it says to do one thing but the guide says to do a different thing..?!! But I'm stuck with Yotpot cos my company needs it to syndicate the reviews to Walmart. Otherwise, I'll be looking to move away from it already. **What problems is Yotpo solving and how is that benefiting you?** Walmart syndication **Official Response from Eli Weiss:** > Thanks for taking the time to share this. I’m sorry to hear you’ve had a frustrating experience. We’re continuing to invest heavily in improving product quality, UI/UX, documentation, and support. Would really appreciate hearing more about the specific issues you’re running into, so we can make things better. Feel free to shoot me a note at eli.weiss@yotpo.com — I’d love to connect and make sure your experience is perfect. ### 30. Wish i had more onsight widgets **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle V. | Senior Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Yotpo?** I like how simple and easy it is to use. **What do you dislike about Yotpo?** I wish Yotpo had more onsight widgets to use, **What problems is Yotpo solving and how is that benefiting you?** We needed a easy and fast way to showcase and answer back to our reivews **Official Response from Eli Weiss:** > Appreciate you sharing this. Great to hear Yotpo’s been simple to use and helps you showcase and respond to reviews. I’ll pass along the feedback on widgets to our product team. In the meantime, feel free to give us a shout at support.yotpo.com if we can help further. ### 31. Great platform, professional support and amazing results **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Yotpo?** We work closely with customer succes manager Tal Barak, who really thinks in the best interest of our company. With new ideas we can improve the program every time. The loyalty and review program helped us grow in the last year and we can't wait what this year can bring. **What do you dislike about Yotpo?** We hope to add subscriptions to our website, but it's not compliant with the most frequent payment method in our country. We hope we can implement it later this year **What problems is Yotpo solving and how is that benefiting you?** Collecting reviews grew exponentially when we implemented Yotpo. It's easy for our customers to leave a review as well as receiving points with the loyalty programm. We see growth every month since starting with Yotpo a year ago. The user generated content widget is amazing for us with which we can show our customers with our products. **Official Response from Eli Weiss:** > Thanks so much for the kind words and for highlighting Tal, we're lucky to have him. It's great to hear the impact Yotpo has had on your growth and how you're using reviews, loyalty, and UGC to drive results. Appreciate you being on this journey with us. ### 32. Terrible Service and Negative Site Impact **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Yotpo?** There is nothing good about Yotpo. I cannot say anything good about it. **What do you dislike about Yotpo?** For weeks we tried to get help to change our account email. Even though we already had a Yotpo account they were unable to transfer reviews to our new account. Even though are on a paying account, their site bot keeps saying we are on a free plan. Their support ticketing system seems broken. We made NO progress. The worst experience I've ever had. Yotpo also made our site run much, much slower. **What problems is Yotpo solving and how is that benefiting you?** Site reviews with rich snippets and other related features. **Official Response from Eli Weiss:** > Thanks for sharing your experience, Andrew. I'm really sorry to hear how frustrating this has been. That’s not the experience we want anyone to have with Yotpo. We’d like to take another look at your account and figure out what went wrong, especially around the support issues and site performance concerns. Please reach out to support.yotpo.com or feel free to contact me directly at eli.weiss@yotpo.com so we can help make this right. ### 33. Great software and amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Yotpo?** Amazing software both for reviews and loyalty programs. Easy to use and to implement and continuously developing new feature. Tal Barak, our customer success manager has been part of our success because he helps us to set all the functionality we would like to. The support that he gave us is incredible. **What do you dislike about Yotpo?** Some feature make the website slower like **What problems is Yotpo solving and how is that benefiting you?** Yotpo is helping us to collect reviews and showing them on our website and to create a great loyalty program **Official Response from Eli Weiss:** > Thanks so much for the kind words and the shoutout to Tal. We’ll make sure he sees this. Really glad to hear Yotpo is helping you power both reviews and loyalty in a way that’s easy and impactful. Appreciate the feedback on site speed too. If you ever want to dive deeper or need help, our team is here and you can always head to support.yotpo.com. ### 34. YOTPO was a complete disappointment and is not recommended. **Rating:** 0.0/5.0 stars **Reviewed by:** Philip G. | Owner/GM, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Yotpo?** They overcharge and underdeliver. I did not like my experience at all. The best part was moving off the platform. **What do you dislike about Yotpo?** YOTPO was a complete disappointment and is not recommended. The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service. Support tickets lack basic functionality, and the support portal is a security disaster, they sent me a login as a rep, not a customer, and then just swept it under the rug. Contribution reports are unreliable. Their team even confirmed this! Their admin interfaces are a nightmare to navigate. If it was free, the user interface would be terrible. For $$$$ is a joke! Too many confusing reps. A dumpster fire of code in the web reviews widget makes matters worse. YOTPO's impact on site speed has been detrimental. The promised platform synergies are meh. SMS Bump is a usability disaster. Meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. The overcharge, which makes you think you'll get more. You won't. Avoid YOTPO at all costs. **What problems is Yotpo solving and how is that benefiting you?** They were supposed to get me reviews and grow my business, instead, they overcharged me a provided endless headaches. ### 35. Very reliable, solves a lot of our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Katina V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Yotpo?** That it is everything under one hood - loyalty and referral, reviews and UGC management. Customer support has been great! Easy to use when setting up a campaign (loyalty). **What do you dislike about Yotpo?** It has bugs sometimes, but they are quickly solved by the team. **What problems is Yotpo solving and how is that benefiting you?** Loyalty management - we've increased our base and reviews management - also we get a lot of reviews and we can syndicate to a marketplace where we started to sell recently through a partner Yotpo has. **Official Response from Eli Weiss:** > Thanks so much, Katina. We're really glad to hear Yotpo is supporting your loyalty and review efforts across the board. Appreciate you calling out the support team, too. If you ever need anything, you can always reach us at support.yotpo.com. ### 36. Comprehensive tool for ecomm reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Yotpo?** Easy to navigate, good support, adaptable to website **What do you dislike about Yotpo?** Looking foward to continued advancement with review syndication **What problems is Yotpo solving and how is that benefiting you?** Yotpo provides a comprehensive way to get consumer feedback on our website **Official Response from Eli Weiss:** > Thanks for the kind words! Glad the platform’s working well for you. We hear you on syndication, it’s a priority for us, and improvements are on the way. Appreciate you being with us. ### 37. All good **Rating:** 3.5/5.0 stars **Reviewed by:** Saul F. | head of ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Yotpo?** It seems to work well for our requirments and we have rengaged the contract **What do you dislike about Yotpo?** Buggy admin often needs reloading severla times to work but its all good in the end **What problems is Yotpo solving and how is that benefiting you?** loyalty program requiremnts are being met **Official Response from Eli Weiss:** > Appreciate you sharing this. Glad to hear we’re meeting your loyalty program needs. The admin bug you mentioned should be resolved, but if you’re still running into issues, feel free to reach out anytime at support.yotpo.com. ### 38. Excellent Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Yotpo?** Excellent review platform that is optimised to best showcase your reviews to your customers. I love the analytics that allows us to see what features people love or comment on the most and showcase these features to our customers. The integration with the rest of our platforms was seamless, and our team was able to implement this program within days of training. The customer support has been a massive help, very happy with YotPo. **What do you dislike about Yotpo?** Nothing, great platform with seamless integration. **What problems is Yotpo solving and how is that benefiting you?** Yotpo allows us to collect and showcase our reviews to help support customers in making their purchase decision. **Official Response from Eli Weiss:** > Thanks so much, Danielle. Thrilled to hear the integration was smooth and that the platform and analytics are helping you highlight what matters most to your customers. Appreciate the shoutout to the support team. We'll make sure they see this. ### 39. The Yotpo Team is very helpful and dedicated to customer's success. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Yotpo?** What is most helpful about Yotpo is their Support Team. From weekly status calls to 24/7 availability, the support team has been instrumental in my company's implementation plan and ensuring everyone understands what tools and resources are available to each person's role. **What do you dislike about Yotpo?** There were a couple questions I had to ask clarification for regarding the Yotpo naviagtion pane on the website. **What problems is Yotpo solving and how is that benefiting you?** Implementing a Loyalty and Rewards Program for our customers was a resource we were looking for to increase user engagement and brand loyalty. A problem Yotpo solves is also in keeping our brand ranked in organic Google searches. **Official Response from Eli Weiss:** > Thanks for the thoughtful review. Really glad the support team has been helpful during implementation. That kind of hands-on partnership is what we aim for. Making sure every team member knows what’s available to them is key to driving real results, so it’s great to hear that’s working. Appreciate the note on the navigation pane. We’re always improving the experience and feedback like this helps. Looking forward to building more together. Loyalty, engagement, and organic growth all take time, and we’re in it with you. ### 40. Inexperienced Onboarding Team Members **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Yotpo?** - Will allow our organization to level up our post-purchase solicitation. - Multi-brand pricing incentive - New dynamic email templates allow a more consistent brand experience for customers post purchase. **What do you dislike about Yotpo?** - Some of the functionality promised to us by the initial sales team member was quickly proven to be incorrect information, this was discovered after our contract was signed. Very disappointing. - Inability to add "incentivized product" tags for product and review seeding as required by FTC regulations. Custom dev work required to develop a workaround. - Many questions unable to be answered by onboarding CSM. - Email templates and customization of widgets has been more challenging than expected - support from Yotpo's dev team has been slow, continued delays and no followup. Once finally delivered 3-4 weeks later, widget was completely wrong (incorrect colors, fonts, and layout). - Overall, onboarding has been much slower than expected. **What problems is Yotpo solving and how is that benefiting you?** Yotpo solves the problem of outdated, and antiquated post purchase email templates and user experience. The clean and intuitive customer experience via email and sms will be a game changer for our customers, if we can finally get onboarded. ### 41. Best Loyalty Program **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | Associate, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Yotpo?** Yotpo helps us to collect reviews using loyalty rewards. Thanks to it we're able to obtain honest feedback from our consumers to know their satisfaction with the product and reward them for letting us know in which areas we need to improve. **What do you dislike about Yotpo?** The only problem I am currently facing with Yotpo is the necessity to increase granular filters that will allow us to track better the reviews and the information share by consumers. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is currently helping us to interact better with our consumers and hear their opinion about the service and products we currently offer. In this way, we're able to have transperacy. **Official Response from Eli Weiss:** > Thanks for the thoughtful review. It's great to hear Yotpo is helping you gather meaningful feedback and engage with customers through loyalty. We appreciate the note on granular filters. This kind of input helps us improve. If you'd like to dig into it further, our team is always here to help: support.yotpo.com. ### 42. Excellend affordable product for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Jo-Ann N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Yotpo?** I love the reviews app and the subscritpions app, both of which I use and are so easy to manage! **What do you dislike about Yotpo?** I am unable to manually import business reviews, I can only import product-level reviews from other sources (i.e. Trustpilot). **What problems is Yotpo solving and how is that benefiting you?** It automates collecting reviews from customers who have pruchased with the super easy Shopify integration. Also manages my subscriptions for me with ease. ### 43. Yotpo is an excellent feature for reviews and rating, it also provide third party feature. **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad H. | Software Engineer Salesforce Commerce Cloud SFRA/PWA Headless and ReactJS Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Yotpo?** I like best it in that it provide third party integration feature to integrate with other platforms, we only integrate it and start using it on our website. yotpo provide best feature for ratings and reviews from clients. **What do you dislike about Yotpo?** I don't dislike anything it in. Beacuse i also integrate it with my company's client project, it is integrated easily with many platforms and provide many features, services work and explainary reviews. **What problems is Yotpo solving and how is that benefiting you?** Yotpo provides third party fully created reviews and rattings featured, if we don't used it then we need to create our own custom feature, and it takes lot of time, Yotpo provide built in features only need to integrate it and start working ### 44. Awesome App to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Carmela H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Yotpo?** I like that it is easy and straightforward to use. I know exactly what I am doing and how to get my messaging to my customers. It's a great plug in to my shopify site. **What do you dislike about Yotpo?** The only thing I don't necessarily like is that I can't block numbers from subscribing. There are some customers I don't want back on the platforms and its not easy to block. **What problems is Yotpo solving and how is that benefiting you?** I can get to the consumer via text. It makes it so easy to inform people about a sale or new items coming to the business. People are always texting but they don't always check email. **Official Response from Eli Weiss:** > Thanks for the review and for using Yotpo as part of your Shopify setup. Great to hear the platform feels clear and easy to use. That’s a big focus for us—getting you to impact without extra steps. Appreciate the feedback on number control. We’re always looking at ways to give brands more flexibility while keeping the experience clean and compliant. Glad SMS is helping you stay close to your customers. That direct line can make all the difference. ### 45. Yotpo is my go to marketing & social proof Shopify app' **Rating:** 5.0/5.0 stars **Reviewed by:** michael h. | Managing Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Yotpo?** I love the convenience of yotpo! It's got everything you need for capturing valuable social proof from your customers with a few clicks! Highly recommend them compared to others that are more costly & confusing **What do you dislike about Yotpo?** The only downsides we've found so far are some semi confusing integrations but that may not be on yotpo end as it is a 2 way street **What problems is Yotpo solving and how is that benefiting you?** They are keeping my SMS marketing active & effective! Incredibly affordable for us as a smaller sized business. We don't even have to think about the SMS marketing just check it weekly & when needed to create & send campaigns **Official Response from Eli Weiss:** > Thanks so much for the kind words and for making Yotpo your go-to. Glad to hear the platform’s making social proof and SMS simple and effective for your team. That kind of consistency is what we want every brand to feel—especially when you’re moving fast and need things to just work. Appreciate the note on integrations too. We’re always working to make setup as smooth as possible, and it’s great to hear you’re getting what you need out of it. Excited to keep supporting your growth. ### 46. Reviews is very expensive and rigid **Rating:** 0.5/5.0 stars **Reviewed by:** Alex F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Yotpo?** that it's an all-in-one tool. Having everything in one tool is handy, but even then their tools don't integrate very well together. It feels like you are using different tools that have basic integrations between each other. **What do you dislike about Yotpo?** Reviews Pricing is based on orders processed and not requests. We use our store to process warranties, spare parts, influencer shipments, and subscriptions. All of which don't require a review request. Their Support team is also not helpful, it usually takes 10-15 back-and-forth messaging before we get new information, that is not available on the site. **What problems is Yotpo solving and how is that benefiting you?** Having Reviews, loyalty, referrals, and SMS all in one platform. **Official Response from Shani Zakai:** > Thank you for taking the time to share your thoughts with us. We’re sorry to learn about your experience with Yotpo Reviews as well as our product integrations. At your earliest convenience, we encourage you to reach out to our team so that we can better understand your business needs and create a plan of action that best suits them. ### 47. Everything you need in one spot **Rating:** 4.0/5.0 stars **Reviewed by:** Arielle F. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Yotpo?** It's easy to use with multiple sites, and toggling back and forth isn't an issue. The categories they provide allow for further reporting than most other review sites. **What do you dislike about Yotpo?** A lag has not been addressed in the system, leading to delays and missed reviews. Creating a pool for photos with reviews would be great. **What problems is Yotpo solving and how is that benefiting you?** Gathering customer reviews and feedback as well as customer photos of items purchased. This leads to less time with our Agents reaching out to Customers for reviews and photos daily. **Official Response from Eli Weiss:** > Thanks for taking the time to share this. Great to hear the multi-site setup is working well and that the reporting gives you what you need. We know how important that is when you're managing across properties. Appreciate the callout on system lag and photo pooling. Passed it along to the team! Glad Yotpo is saving your team time on outreach and helping surface customer content at scale. That’s exactly the kind of value we want to deliver. ### 48. Yotpo has everything I need in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Yotpo?** I love that it has so many features in one app. It helps me level up my customer service. **What do you dislike about Yotpo?** I wish the SMS had more segmentation abilities. **What problems is Yotpo solving and how is that benefiting you?** It makes the subscription process so easy. I love the fast customer service. I love that everything is in one place. **Official Response from Eli Weiss:** > Thanks for the great feedback. Awesome to hear Yotpo is helping streamline your workflow and support stronger customer service. That’s exactly the kind of impact we want to deliver—clear, consolidated, and easy to run. Appreciate the note on SMS segmentation. We’re always evolving the toolset, and it’s great to know what matters most to you. Looking forward to seeing what you build next with the platform. ### 49. Pricy, Bit Awkward, but Overall Good. **Rating:** 4.5/5.0 stars **Reviewed by:** Damir K. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** Yotpo's offerings are the best on the market, bar none. Their team is deep and widely staffed, and the implementation process is very structured. Plus, our customers are loving it. I love the interconnectivity of the whole system as well. **What do you dislike about Yotpo?** Likely due to Yotpo's acquisition strategy to expand their offering of platforms, the experience with Yotpo can be awkward at times. The tools load tons of unused and irrelevant CSS and JavaScript onto our pages, causing slowdowns. We seem to stumble on a new bug within the system each day — one of which resulted in us texting customers who had not subscribed to texts. Lastly, their structured implementation strategy left us bending to their needs rather than feeling like we could get the system to do what we needed. This left the bulk of the work as a "phase 2" with their CSMs, who seemed surprised the launch teams pushed us off on them at the stage we were at. Overall, everyone we've worked with has been good, but the overall siloing of the experience just left us feeling growing pains. I wish we had just one dedicated rep who helped with all of it. Oh, and it's expensive. I would not have gone with Yotpo if we were not utilizing multiple services from their offering. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is providing us with a dedicated reviews, loyalty, and SMS platform. We likely would have gone with their subscription platform as well, but it was not in the offering set when we signed on. The interconnectivity of the apps is great, and each individual app is competent at what it does. **Official Response from Shani Zakai:** > Thank you for your feedback. Here at Yotpo, we’re constantly working to improve our products and services to ensure that there are no issues with site speed load, and our Reviews Widget 3.0 is optimized for speed — check out our support page in the link attached for more information. We also want to ensure that we’re as transparent as possible when it comes to pricing and packaging. If you’d like to learn more improvements to the Yotpo platform as well as our pricing and packaging options, we encourage you to reach out to our support team. ### 50. Great experience from onboarding onwards **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine G. | Marketing and Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Yotpo?** We added the SMS, UGC, loyalty, and reviews widgets to our site and not only are they easy to use, but the customer success team is fantastic at walking you through any questions you might have. We're a really small team, so having that constant support made a world of a difference for us. Plus, it's been months since we launched these programs but we still meet regularly with their team to talk optimizations and how to reach our goals. I couldn't ask for more. **What do you dislike about Yotpo?** The on-site customizations are pretty limited unless you have a dedicated member of your team who is able to edit with CSS. But this is so small in the grand scheme of things, and I find that their pre-made designs are really intuitive and easy for customers to understand right off the bat. **What problems is Yotpo solving and how is that benefiting you?** SMS flows (now that Shopify is discontinuing theirs) and campaigns (were nonexistent before), adding a loyalty program (which is increasing our returning customers and AOV), and now we have an easy reviews system that helps build customer trust for our products. **Official Response from Shani Zakai:** > Thanks for your feedback, we appreciate it! ## Yotpo Discussions - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [View Yotpo pricing details and edition comparison](https://www.g2.com/products/yotpo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+03%3A03%3A53+-0500&secure%5Bsession_id%5D=2011e002-e0be-4d02-a6a0-762b540fdfa7&secure%5Btoken%5D=10f517325309cf8f8cadbb2adb77b5e7c20d99769dbf40fe9783d90347df0844&format=llm_user) ## Yotpo Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Dataships](https://www.g2.com/products/dataships/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MarketMuse](https://www.g2.com/products/marketmuse/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Octane AI](https://www.g2.com/products/octane-ai/reviews) - [PostPilot](https://www.g2.com/products/postpilot/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) ## Yotpo Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Discovery** - Referral Program - Incentives **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **In-House Management** - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Yotpo Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (636 reviews)