Bluewolf Reviews & Product Details

Bluewolf Overview

What is Bluewolf?

Bluewolf is a global consulting agency that builds digital solutions designed to create results. Now. We’re the proven Salesforce strategic partner for a reason— our technology-driven method combines our team’s years of experience with cloud solutions that continually connect our clients with their customers. We specialize in leading cloud technologies like Salesforce, but our clients come to Bluewolf for so much more than our technical expertise. We serve a community of future-focused industry leaders dedicated to building the next generation of digital experiences. The way we see it, when business is done in real time on the cutting edge, it’s always now.

Bluewolf Details
Website
Product Description

Salesforce Consulting and Implementation Services.


Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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Bluewolf Reviews

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PA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

I used Blueworlf as a CRM product. It worked quite well. Review collected by and hosted on G2.com.

What do you like best?

It helped me reinvent sales with a complete office approach that created memorable moments, helped reps exceed quota, and drive business outcomes. Review collected by and hosted on G2.com.

What do you dislike?

It lacked the ability to create customer journeys that deliver ROI and value with a data-driven approach to marketing automation and campaign management. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I would recommend Bluewolf for Salesforce Service Cloud Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I use it to design digital commerce for both B2B and B2C customers. Benefits I have realized is a unified approach that creates customers for life! Review collected by and hosted on G2.com.

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PN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

Bluewolf was engaged to assist in the configuration and implementation of Salesforce at a small not-for profit that was currently running the organisation without a CRM. Review collected by and hosted on G2.com.

What do you like best?

Very engaged and passionate consultants who got to understand the organisation, and configured Salesforce to suit. Review collected by and hosted on G2.com.

What do you dislike?

Bluewolf underestimated change management requirement for an inexperienced small organisation. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Very good Salesforce implementer. Like all engagements it is important to assess the change management and support requirement post go-live, and ensure the budget reflects this. Review collected by and hosted on G2.com.

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Digital Marketing Manager
Education Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Bluewolf worked on a Pardot Salesforce implementation project. Review collected by and hosted on G2.com.

What do you like best?

Very knowledgeable team with many years of experience. Consultants knew what they talking about. Review collected by and hosted on G2.com.

What do you dislike?

Project involved multiple brands and the bluewolf team didn't seem to adapt well to the idea of multiple brands and working with matrix organizations across different regions of the world.

Turnover at the company also seemed to be terrible. The project involved at least 3 different main consultants. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Bluewolf seems OK if you have one brand and a specific project. Review collected by and hosted on G2.com.

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PC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

I was part of the team who used Appirio products and later owned by Bluewolf. Appirio implementation was great and bluewolf support had lot of room for improvement in taking over their products ramping SMEs to support the customers. Review collected by and hosted on G2.com.

What do you like best?

Communication of the upgrades to the package.. Review collected by and hosted on G2.com.

What do you dislike?

I feel,

- Support structure can be improved

- non-responsiveness can be addressed

- lack of expertise on the products they took over

- Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Support structure terms inclusion Review collected by and hosted on G2.com.

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Managing Director & Partner
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We've been a Bluewolf client for over 14 months and are part of the Bluewolf beyond program. Having utilized Bluewolf now for a myriad of projects and accumulating over 850 consulting hours with them, I have lots of first hand experience in how they work and what they can do to add value to our company's ongoing development.

Honest consulting | Customer advocates

I have found that the Bluewolf team does their homework to find the best possible solutioning to any given problem/question/business challenge we've thrown their way and in general they do work hard to save on hours spent, mining the time allocation as if it were their own dime, which to me is a stand-out quality and one any business owner would appreciate.

Innovative Experts

Bluewolf has many subject matter experts and having been working in Salesforce.com now since 1999, they are the defacto resident experts in the Salesforce domain which is a huge leverage point when we as a company need to rely on a go-to expert. Having so many clients of all different markets & company sizes they've seen many use-case scenarios and I can tell this has benefited us in saving time going down the wrong rabbit hole hunting for solutions. They've also been able to share some time-saving tips and fast-track certain solutions we otherwise would have had no knowledge of, that has been quite valuable.

Fair Professionals | Integrity

In my dealings with Bluewolf on complex projects and earlier on where I was still learning a lot of their process and they were learning ours, I found they were amenable to revisiting specific ways the projects had been managed to see how they could do their own job better, tailoring aspects to our preferences and willingness to accommodate things we asked for. This too goes a long way when you work with a strategic partner and are spending much of your own bandwidth and firm's capital to push through major initiatives. Review collected by and hosted on G2.com.

What do you dislike?

No one thing stands out as a major dislike. With any major engagement as two companies get to know each other and familiarize themselves with the process of the partnership there are bound to be some bumps and Bluewolf adapted fairly quickly and addressed these early on in our consulting agreement. Review collected by and hosted on G2.com.

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Director, Sales Enablement and Productivity
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The Bluewolf staff are able to give us great advice on our technical solutions, supplement our admin team with experienced developers and project managers, and provide us invaluable guidance based on their experience working with other Salesforce.com customers. Review collected by and hosted on G2.com.

What do you dislike?

We unfortunately have had a bunch of turnover in our Bluewolf team - two of the account managers they assigned to our relationship have left their company and we had to break in new members of their team. Looking for more stability going forward. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Do it! Review collected by and hosted on G2.com.

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Senior Account Executive
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Bluewolf Stays Connected with its customers continuing to educate, inform and really keep us in the know with our Salesforce Org. We have trained and implemented with Bluewolf Review collected by and hosted on G2.com.

What do you dislike?

Not enough follow-up afterwards with training Review collected by and hosted on G2.com.

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Vice President of Product and Practice Manager
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Bluewolf allows us to have on-demand expertise. We can turn up capacity when needed and always have a trusted adviser when starting a project or running into a roadblock. They have helped our organization become more proficient and efficient with our Salesforce instance.

We use bluewolf for all of our SFDC development. They are subject matter experts and make my life a lot easier. We run a 50 hr a month contract and use a burst when large projects arise. They are always on the ball and bring the ability to quickly add value. I would recommend them to anyone looking for a SFDC consultancy. Review collected by and hosted on G2.com.

What do you dislike?

Depending on where your business's finances fall they can be expensive Review collected by and hosted on G2.com.

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PC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

As I moved to a new company in a new state, the consistency of production from them has been great! Review collected by and hosted on G2.com.

What do you dislike?

Any of my discontent wasn't really their issue, more of a project problem Review collected by and hosted on G2.com.

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Director of Support Services
Consumer Electronics
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The talent and professionalism that Bluewolf brings to the table, as well as the scope of their experience creates a good value. Review collected by and hosted on G2.com.

What do you dislike?

The cost of their services are a premium. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Be prepared with the right budget. Review collected by and hosted on G2.com.

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Director, Digital Marketing & Demand Generation
Industrial Automation
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The people. I have never met a better group of consultants that care about my business as much as I do. Review collected by and hosted on G2.com.

What do you dislike?

Honestly there is nothing to dislike. They're flexible and easy to work with. Review collected by and hosted on G2.com.

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Manager, Global Marketing Operations
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They have really talented and smart people who have very creative solutions to business problems Review collected by and hosted on G2.com.

What do you dislike?

The only negative thing I could say is that the communication can kind of lack unless you proactively ask for it. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you are looking for Salesforce help pre or post-launch look no further. Review collected by and hosted on G2.com.

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Director, Channel Development
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Professional staff with strong Salesforce implementation skills. Lots of experience, professional, focussed. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any dislikes about Bluewolf. Seriously, they're great. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Lots of check-in meetings and what was produced in the end is usable. Review collected by and hosted on G2.com.

What do you dislike?

The project we contracted on did not hit our timeline, key people left the firm during the project and we now have difficulty with customizing their work. Review collected by and hosted on G2.com.

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PH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The insight to manage future strategic goals Review collected by and hosted on G2.com.

What do you dislike?

project management-high turn over rate

too focused on adding projects and not completing current projects

conversation focused on hours and not deliverables Review collected by and hosted on G2.com.

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PC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I believe that they always bring talented people to the project Review collected by and hosted on G2.com.

What do you dislike?

a little pricey in their rates although they will be flexible if required Review collected by and hosted on G2.com.

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PC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Good Technical Architect for the mobile solutions Review collected by and hosted on G2.com.

What do you dislike?

Poor Management regarding communication and product managment Review collected by and hosted on G2.com.

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Sr Director of Services Delivery
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Their Salesforce expertise was overall pretty solid. We used them for a Salesforce support portal customization project and it came out well. They came in with some best practices and helped steer us in the right direction. They listened to our requirements and designed well to them. Review collected by and hosted on G2.com.

What do you dislike?

Had some difficulty getting resources staffed. Lots of last minute work had to be done that we didn't have time to test well do to the resource constraints. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Plan well in advance and start the project as soon as you can. Make sure you have your requirements defined and know what you want. Review collected by and hosted on G2.com.

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Sr. Implementation Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

BW excels in adoption with roll-outs of Salesforce. Tons of positive feedback from users of the system. They are also very good with business process documentation. Review collected by and hosted on G2.com.

What do you dislike?

Cost and initial communication. They tend to take a long time in getting back bids on projects. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Make sure you have all your details prior to engaging. Review collected by and hosted on G2.com.

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EM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The contract met it's limit Review collected by and hosted on G2.com.

What do you dislike?

Custom code lacked clarity

Code used in lieu of standard functionality Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Have a good idea of your road map Review collected by and hosted on G2.com.

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PM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Complete end to end service all under one roof. Review collected by and hosted on G2.com.

What do you dislike?

Communication can be delayed Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Once you know what you want (or are leaning toward) they can fine-tune. Review collected by and hosted on G2.com.

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PC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Professionalism of the people we worked with Review collected by and hosted on G2.com.

What do you dislike?

Nothing specific Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Definitely a good consideration Review collected by and hosted on G2.com.

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