Salesforce Customer Success
Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM.
Average Rating: 4.4/5.0
Total Reviews: 367
Who Is the Company Behind Salesforce Customer Success?
- Seller: Salesforce
- Company Website:
- Year Founded: 1999
- HQ Location: San Francisco, CA
-
Twitter: @salesforce
579,511 Twitter followers -
LinkedIn® Page: www.linkedin.com
83,223 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Financial Services, Information Technology and Services
- Company Size: 19% Medium, 11% Small
What Do G2 Reviewers Say About Salesforce Customer Success?
AI-generated summary from verified user reviews
Pros
- Users value the excellent support and quick issue resolution from Salesforce Customer Success, enhancing their overall experience.
- Users value the exceptional customer support of Salesforce Customer Success, enhancing their experience and relationship management.
- Users value the deep understanding Salesforce Customer Success team has of their workflows, enhancing product development and communication.
- Users value the ease of use of Salesforce Customer Success, enhancing client relationships and management efficiency.
- Users appreciate the holistic knowledge Salesforce Customer Success provides, enhancing account management and issue resolution.
Cons
- Users experience poor customer support with slow response times and inconsistent quality of assistance from representatives.
- Users find Salesforce Customer Success to be expensive, with high costs for maintenance and challenging for user adoption.
- Users note the high costs associated with Salesforce Customer Success, which can complicate usability and maintenance.
- Users find time zone issues complicating scheduling for global teams, adding to the challenge of accessing timely support.
What Are Recent G2 Reviews of Salesforce Customer Success?
"Proactive Roadmap Guidance, Strong Partnership"
Rating: 4.5/5.0 stars
— Parth S.
"Unified Customer Health Visibility That Powers Proactive Retention"
Rating: 4.5/5.0 stars
— Vishnu Vardhan N.

