Bluewolf Reviews

Bluewolf worked on a Pardot Salesforce implementation project.

Very knowledgeable team with many years of experience. Consultants knew what they talking about.

Project involved multiple brands and the bluewolf team didn't seem to adapt well to the idea of multiple brands and working with matrix organizations across different regions of the world.

Turnover at the company also seemed to be terrible. The project involved at least 3 different main consultants.

Bluewolf seems OK if you have one brand and a specific project.

We've been a Bluewolf client for over 14 months and are part of the Bluewolf beyond program. Having utilized Bluewolf now for a myriad of projects and accumulating over 850 consulting hours with them, I have lots of first hand experience in how they work and what they can do to add value to our company's ongoing development.

Honest consulting | Customer advocates

I have found that the Bluewolf team does their homework to find the best possible solutioning to any given problem/question/business challenge we've thrown their way and in general they do work hard to save on hours spent, mining the time allocation as if it were their own dime, which to me is a stand-out quality and one any business owner would appreciate.

Innovative Experts

Bluewolf has many subject matter experts and having been working in Salesforce.com now since 1999, they are the defacto resident experts in the Salesforce domain which is a huge leverage point when we as a company need to rely on a go-to expert. Having so many clients of all different markets & company sizes they've seen many use-case scenarios and I can tell this has benefited us in saving time going down the wrong rabbit hole hunting for solutions. They've also been able to share some time-saving tips and fast-track certain solutions we otherwise would have had no knowledge of, that has been quite valuable.

Fair Professionals | Integrity

In my dealings with Bluewolf on complex projects and earlier on where I was still learning a lot of their process and they were learning ours, I found they were amenable to revisiting specific ways the projects had been managed to see how they could do their own job better, tailoring aspects to our preferences and willingness to accommodate things we asked for. This too goes a long way when you work with a strategic partner and are spending much of your own bandwidth and firm's capital to push through major initiatives.

No one thing stands out as a major dislike. With any major engagement as two companies get to know each other and familiarize themselves with the process of the partnership there are bound to be some bumps and Bluewolf adapted fairly quickly and addressed these early on in our consulting agreement.

Bluewolf was engaged to assist in the configuration and implementation of Salesforce at a small not-for profit that was currently running the organisation without a CRM.

Very engaged and passionate consultants who got to understand the organisation, and configured Salesforce to suit.

Bluewolf underestimated change management requirement for an inexperienced small organisation.

Very good Salesforce implementer. Like all engagements it is important to assess the change management and support requirement post go-live, and ensure the budget reflects this.

Bluewolf allows us to have on-demand expertise. We can turn up capacity when needed and always have a trusted adviser when starting a project or running into a roadblock. They have helped our organization become more proficient and efficient with our Salesforce instance.

We use bluewolf for all of our SFDC development. They are subject matter experts and make my life a lot easier. We run a 50 hr a month contract and use a burst when large projects arise. They are always on the ball and bring the ability to quickly add value. I would recommend them to anyone looking for a SFDC consultancy.

Depending on where your business's finances fall they can be expensive

The Bluewolf staff are able to give us great advice on our technical solutions, supplement our admin team with experienced developers and project managers, and provide us invaluable guidance based on their experience working with other Salesforce.com customers.

We unfortunately have had a bunch of turnover in our Bluewolf team - two of the account managers they assigned to our relationship have left their company and we had to break in new members of their team. Looking for more stability going forward.

Do it!

Bluewolf Stays Connected with its customers continuing to educate, inform and really keep us in the know with our Salesforce Org. We have trained and implemented with Bluewolf

Not enough follow-up afterwards with training

I was part of the team who used Appirio products and later owned by Bluewolf. Appirio implementation was great and bluewolf support had lot of room for improvement in taking over their products ramping SMEs to support the customers.

Communication of the upgrades to the package..

I feel,

- Support structure can be improved

- non-responsiveness can be addressed

- lack of expertise on the products they took over

-

Support structure terms inclusion

The talent and professionalism that Bluewolf brings to the table, as well as the scope of their experience creates a good value.

The cost of their services are a premium.

Be prepared with the right budget.

The people. I have never met a better group of consultants that care about my business as much as I do.

Honestly there is nothing to dislike. They're flexible and easy to work with.

They have really talented and smart people who have very creative solutions to business problems

The only negative thing I could say is that the communication can kind of lack unless you proactively ask for it.

If you are looking for Salesforce help pre or post-launch look no further.

As I moved to a new company in a new state, the consistency of production from them has been great!

Any of my discontent wasn't really their issue, more of a project problem

Professional staff with strong Salesforce implementation skills. Lots of experience, professional, focussed.

I don't have any dislikes about Bluewolf. Seriously, they're great.

Lots of check-in meetings and what was produced in the end is usable.

The project we contracted on did not hit our timeline, key people left the firm during the project and we now have difficulty with customizing their work.

The insight to manage future strategic goals

project management-high turn over rate

too focused on adding projects and not completing current projects

conversation focused on hours and not deliverables

I believe that they always bring talented people to the project

a little pricey in their rates although they will be flexible if required

Good Technical Architect for the mobile solutions

Poor Management regarding communication and product managment

Their Salesforce expertise was overall pretty solid. We used them for a Salesforce support portal customization project and it came out well. They came in with some best practices and helped steer us in the right direction. They listened to our requirements and designed well to them.

Had some difficulty getting resources staffed. Lots of last minute work had to be done that we didn't have time to test well do to the resource constraints.

Plan well in advance and start the project as soon as you can. Make sure you have your requirements defined and know what you want.

BW excels in adoption with roll-outs of Salesforce. Tons of positive feedback from users of the system. They are also very good with business process documentation.

Cost and initial communication. They tend to take a long time in getting back bids on projects.

Make sure you have all your details prior to engaging.

The contract met it's limit

Custom code lacked clarity

Code used in lieu of standard functionality

Have a good idea of your road map

Complete end to end service all under one roof.

Communication can be delayed

Once you know what you want (or are leaning toward) they can fine-tune.

Professionalism of the people we worked with

Nothing specific

Definitely a good consideration