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Veeva CRM Reviews (28)

Reviews

Veeva CRM Reviews (28)

4.0
28 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive design of Veeva CRM, highlighting its effectiveness for managing customer relationships in the life sciences sector. The platform's strong compliance features and seamless integration with other applications enhance its value for field teams. However, some users note that certain configurations can be time-consuming to implement.
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Lakshmi B.
LB
Trainee
Mid-Market (51-1000 emp.)
"Reliable CRM Built for Life Sciences"
What do you like best about Veeva CRM?

What I like best about Veeva CRM is its life-sciences-focused design, strong compliance features, and seamless support for omnichannel engagement, which together make it highly effective and easy to use for field teams. Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

One thing I dislike about Veeva CRM is that some configurations and enhancements can take time to implement, and certain advanced features may require additional training to use effectively. Review collected by and hosted on G2.com.

AM
Mid-Market (51-1000 emp.)
"best for HCP engagement"
What do you like best about Veeva CRM?

Great portals extension for HCP enagagement like CLM , Medcomms Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

Nothing so far, may be more Intutite UI. Review collected by and hosted on G2.com.

M
Senior Medical Represent
Enterprise (> 1000 emp.)
"Excellence for Veeva Customer Management"
What do you like best about Veeva CRM?

I am planning when and at what time I will visit my customers, I can compare with my past plans, I can see if there are any conflicts, one step ahead of the competitors. Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

There is no automatic sync, I manually sync every day, and so far I haven't experienced any system issues. Using Turkish characters can provide ease of use. I would like to receive updates via email and see them with an application video. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Veeva Review"
What do you like best about Veeva CRM?

It´s an excellent tool like CRM, allow to customize our request and need like business. Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

It´s very expensive; for each new functionality, you need to pay an extra feed. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Enterprise (> 1000 emp.)
"I have a great experience it is very user friendly"
What do you like best about Veeva CRM?

All the insights about a contact in your database Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

Sometimes crashes during working and you lost the work done Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
EP
Enterprise (> 1000 emp.)
"Great pharma vertical CRM"
What do you like best about Veeva CRM?

Great vertical, offering a lot of out of the box solutions, but also gives IT the ability to customize the solution to cater to specific market demands. Built on Salesforce, it also integrates well with other applications. Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

Price is the only part that isn't great about Veeva... it is not the cheapest CRM solution Review collected by and hosted on G2.com.

Scott F.
SF
Director, IT Business Partner
Enterprise (> 1000 emp.)
"Veeva CRM"
What do you like best about Veeva CRM?

Working with the Veeva implementation team has been a pleasure. The application is intuitivly designed and well built. I would recommend Veeva to anyone looking to implement a CRM solution. They are industry leaders and well versed in industry challenges Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

The pricing model across the different Veeva products can be confusing. The application has limitations within the virtual detailing space as it is not a widely recognized platform. The CRM platform is not designed well for devices other than iPads. Review collected by and hosted on G2.com.

Anand S.
AS
Senior Manager - IT
Enterprise (> 1000 emp.)
"A complete pharma CRM tool!!!"
What do you like best about Veeva CRM?

CLM and overall UI is the best in Veeva CRM Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

Analytics is one area which can be improvised. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Enterprise (> 1000 emp.)
"Use this daily"
What do you like best about Veeva CRM?

The app suite is very easy to navigate and use Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

It constantly makes you log back in after simply clicking into another app Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Enterprise (> 1000 emp.)
"Standard document management software that works for Quality Docs"
What do you like best about Veeva CRM?

I like how the search function works and be used for easy searching of documents in the cloud. I like how you can easily view the interconnection between parent and child docs/forms. I like how my tasks are organized and easily visible for me when I log in. Review collected by and hosted on G2.com.

What do you dislike about Veeva CRM?

I don't like how it is not possible to see past versions of docs. Sometimes I need to see previous revisions but these do not seem to be saved or are not easily accessible on Vault. Review collected by and hosted on G2.com.

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