# Veeva CRM Reviews **Vendor:** Veeva **Category:** [Pharma and Biotech Software](https://www.g2.com/categories/pharma-and-biotech) **Average Rating:** 4.0/5.0 **Total Reviews:** 29 ## About Veeva CRM Veeva is a cloud-based Business Solutions for the Global Life Sciences Industry. ## Veeva CRM Reviews ### 1. Excellent tool to organize and track events **Rating:** 5.0/5.0 stars **Reviewed by:** Jaison Alexis C. | Events & Engagements Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Veeva CRM?** What I value most about Veeva CRM is the way it centralizes all customer information and interactions on a single platform. This greatly facilitates the tracking of activities, meetings, and communications, especially when working with multiple teams or multiple accounts at the same time. I would also highlight the integration with business and marketing processes, as it allows for better visibility of the complete interaction cycle with users or customers. The automation of tasks and reports helps save time and reduces manual errors. Another very useful feature is the ability to generate reports and metrics in real time. This allows for faster, data-driven decision-making, as well as identifying opportunities for improvement in campaigns or relationship strategies. In general, the platform provides organization, traceability, and efficiency to daily work, especially in environments where relationship management and detailed tracking are essential. **What do you dislike about Veeva CRM?** One of the aspects I like least about Veeva CRM is that some functionalities can feel unintuitive at first, especially for new users. The learning curve can be steep if adequate training is not received. I also consider that certain processes require too many steps or clicks to complete simple tasks, which can affect agility in daily work. In some cases, the customization and configuration of reports could be more flexible and user-friendly for the end user. Another point is that performance can vary depending on the connection or the volume of information loaded on the platform, making some actions slower than expected. Even so, it remains a very robust and useful tool for customer management and business processes. **What problems is Veeva CRM solving and how is that benefiting you?** Veeva CRM helps solve problems of organization, tracking, and visibility in the management of events and interactions with attendees, clients, and internal teams. In the area of events, it is very useful to have all the information centralized, as it allows for tracking of registrations, communications, attendance, and activities related to each event from a single platform. It also facilitates coordination between different teams, especially when managing multiple events or participants at the same time. Having access to the history of interactions and tasks helps improve planning and tracking before, during, and after each event. Another important advantage is the automation of processes and the generation of real-time reports, which allows for measuring results, identifying opportunities for improvement, and making faster decisions based on data. The main benefit for me has been improving organization and operational efficiency in event management, as well as having greater control and traceability over activities and communication with participants. ### 2. Reliable CRM Built for Life Sciences **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshmi B. | Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Veeva CRM?** What I like best about Veeva CRM is its life-sciences-focused design, strong compliance features, and seamless support for omnichannel engagement, which together make it highly effective and easy to use for field teams. **What do you dislike about Veeva CRM?** One thing I dislike about Veeva CRM is that some configurations and enhancements can take time to implement, and certain advanced features may require additional training to use effectively. **What problems is Veeva CRM solving and how is that benefiting you?** Veeva CRM solves key challenges in managing HCP interactions, events, and compliance for life sciences organizations. It centralizes data, supports compliant engagement, and streamlines field and digital activities, which helps improve data quality, reporting accuracy, and overall operational efficiency for my work. ### 3. best for HCP engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Akash M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Veeva CRM?** Great portals extension for HCP enagagement like CLM , Medcomms **What do you dislike about Veeva CRM?** Nothing so far, may be more Intutite UI. **What problems is Veeva CRM solving and how is that benefiting you?** HCP engagement ### 4. Excellence for Veeva Customer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet . | Senior Medical Represent, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Veeva CRM?** I am planning when and at what time I will visit my customers, I can compare with my past plans, I can see if there are any conflicts, one step ahead of the competitors. **What do you dislike about Veeva CRM?** There is no automatic sync, I manually sync every day, and so far I haven't experienced any system issues. Using Turkish characters can provide ease of use. I would like to receive updates via email and see them with an application video. **What problems is Veeva CRM solving and how is that benefiting you?** A perfect platform for planning for my clients, with this product my customer visits are scheduled, working in a planned manner definitely increases my productivity, it greatly contributes to my work performance. ### 5. Veeva Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Veeva CRM?** It´s an excellent tool like CRM, allow to customize our request and need like business. **What do you dislike about Veeva CRM?** It´s very expensive; for each new functionality, you need to pay an extra feed. **Recommendations to others considering Veeva CRM:** Veeva, it's the leather around the world for that reason they now very well the pharmaceutical business **What problems is Veeva CRM solving and how is that benefiting you?** Align the best Global Practice cross Markets, now we have the same concept and broken the local customization ### 6. I have a great experience it is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Veeva CRM?** All the insights about a contact in your database **What do you dislike about Veeva CRM?** Sometimes crashes during working and you lost the work done **What problems is Veeva CRM solving and how is that benefiting you?** Accessing all the business contacts and perform the actions which i want to ### 7. Great pharma vertical CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Veeva CRM?** Great vertical, offering a lot of out of the box solutions, but also gives IT the ability to customize the solution to cater to specific market demands. Built on Salesforce, it also integrates well with other applications. **What do you dislike about Veeva CRM?** Price is the only part that isn't great about Veeva... it is not the cheapest CRM solution **What problems is Veeva CRM solving and how is that benefiting you?** CRM and multi-channel engagement for selling and promoting pharma products to healthcare providers and pharmacies globally ### 8. Veeva CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Scott F. | Director, IT Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Veeva CRM?** Working with the Veeva implementation team has been a pleasure. The application is intuitivly designed and well built. I would recommend Veeva to anyone looking to implement a CRM solution. They are industry leaders and well versed in industry challenges **What do you dislike about Veeva CRM?** The pricing model across the different Veeva products can be confusing. The application has limitations within the virtual detailing space as it is not a widely recognized platform. The CRM platform is not designed well for devices other than iPads. **Recommendations to others considering Veeva CRM:** Veeva CRM is an industry-standard. **What problems is Veeva CRM solving and how is that benefiting you?** Veeva CRM is helping us solve our interactions and connections with HCPs. We have been able to reach our targets more effectively and efficiently. ### 9. A complete pharma CRM tool!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Anand S. | Senior Manager - IT, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Veeva CRM?** CLM and overall UI is the best in Veeva CRM **What do you dislike about Veeva CRM?** Analytics is one area which can be improvised. **Recommendations to others considering Veeva CRM:** Veeva CRM provides lot of feature and quite a advanced tool in Pharma domain. Would recommend only if your internal process is matured enough and your field force is matured to use the tool. **What problems is Veeva CRM solving and how is that benefiting you?** I have used Veeva CRM in my previous organisation, Veeva was one unique platform with had a matured model for customer management and customer 360 view was very useful and helped us in segmenting the customers. ### 10. Use this daily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Veeva CRM?** The app suite is very easy to navigate and use **What do you dislike about Veeva CRM?** It constantly makes you log back in after simply clicking into another app **What problems is Veeva CRM solving and how is that benefiting you?** Logging both business encounters and time off all in one place ### 11. Standard document management software that works for Quality Docs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Veeva CRM?** I like how the search function works and be used for easy searching of documents in the cloud. I like how you can easily view the interconnection between parent and child docs/forms. I like how my tasks are organized and easily visible for me when I log in. **What do you dislike about Veeva CRM?** I don't like how it is not possible to see past versions of docs. Sometimes I need to see previous revisions but these do not seem to be saved or are not easily accessible on Vault. **Recommendations to others considering Veeva CRM:** Easy solution for pharma companies to manage docs. **What problems is Veeva CRM solving and how is that benefiting you?** We use Veeva Vault Quality Docs to manage our Quality documents for manufacture and licensing of pharmaceutical products. ### 12. User friendly and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Veeva CRM?** Intuitive, easy to use, I like the map function as well **What do you dislike about Veeva CRM?** Sync takes ~5 mins, downloads a lot of unused data **What problems is Veeva CRM solving and how is that benefiting you?** Mapping out customers easily helps with mapping out our day ### 13. Excellent User experience, organization and functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Veeva CRM?** I specifically use this for submission of promotional pieces to the client and I like the ease of searching for references based on reference number or name of reference when linking references and supporting materials to the promotional piece. I like the ease of submitting to QC quickly and effectively and being able to make updates and upload projects quickly with ease. The organization of the platform is also nice to search for references and see where certain references have been used in other promotional pieces and to view those specific promotional pieces. **What do you dislike about Veeva CRM?** I dislike that when there are anchors in references that are already created (and sometimes incorrect) then you cannot modify them in anyway. Or if there are multiple anchors over each other you cannot delete or there is no option to prevent that from happening OR if an anchor was made in error it is there forever. I would like searching for an anchor with the reference number to show only the correct result, not all the results that contain all the words and reference values that I have searched. **Recommendations to others considering Veeva CRM:** great user experience and functionality **What problems is Veeva CRM solving and how is that benefiting you?** Quickly and effectively tracking changes made by the client or reviewer and making those changes. Also being able to see version history, previous links, previous comments and responses to comment to see how a promotional piece has changed or why specific changes were made. Overall, the ease of use of this product is wonderful! ### 14. Easy user interface and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Veeva CRM?** Vault makes it very easy to reference and annotate papers and presentations. It takes something that can be extremely time consuming, and makes it as streamlined and simple as possible to get your work done. **What do you dislike about Veeva CRM?** Sometimes when pulling annotations/comments through they no longer line up and make it hard for reviewers. **What problems is Veeva CRM solving and how is that benefiting you?** Simplifies the approval process for medical Communications. ### 15. Easy to navigate CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Veeva CRM?** I like how quickly you can switch views in this software and schedule weeks, routes, or simply a day at a time. **What do you dislike about Veeva CRM?** I wish there were more ways to edit fields inside the CRM. Some of that inefficiency may be company-directed, however. **What problems is Veeva CRM solving and how is that benefiting you?** It’s a way we’re able to track customers, add them, and watch their sales progress. I have grown relationships through using this and gotten th correct resources to customers because of the way we’ve been able to incorporate them with the software. ### 16. Veeva software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Veeva CRM?** The scheduling ability, and the ability to save calls ahead of time **What do you dislike about Veeva CRM?** Needs more structure, would like a notes section for each account to keep track. Many changes made as a user to an account to not carry over to other accounts causing exceptions. **What problems is Veeva CRM solving and how is that benefiting you?** Benefits for being more effective ### 17. Using Veeva CRM for sales call management and sample accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Veeva CRM?** Veeva CRM is easy to use and interfaces well with the iPad **What do you dislike about Veeva CRM?** Sometimes Veeva CRM can be a little bit counter-intuitive **What problems is Veeva CRM solving and how is that benefiting you?** Solving the business problem of effective and efficient sales call management ### 18. Biotech and Pharmacy Sales **Rating:** 3.5/5.0 stars **Reviewed by:** Helen A. | Life Coach, Computer Hardware, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Veeva CRM?** It is built around the specific function of sales in high end tech. **What do you dislike about Veeva CRM?** It takes getting used to and isn't exactly flexible, **What problems is Veeva CRM solving and how is that benefiting you?** Organizing which comapnies function and sell bio tech. ### 19. Veeva **Rating:** 2.0/5.0 stars **Reviewed by:** Michele F. | Senior Respiratory Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Veeva CRM?** There are many options to organize lists **What do you dislike about Veeva CRM?** It's not user friendly at all and I want another crm **What problems is Veeva CRM solving and how is that benefiting you?** Sales numbers ### 20. Getting My Feet Wet **Rating:** 3.0/5.0 stars **Reviewed by:** Sa O. | Personal Trainer, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about Veeva CRM?** That its user friendly and I can get behind it. **What do you dislike about Veeva CRM?** That it isnt the easiest program to learn. **What problems is Veeva CRM solving and how is that benefiting you?** Whatever problems my company needs solved. ### 21. Sales representative/ managent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Veeva CRM?** Ease of use, intuitive, quick turnaround time On changes. **What do you dislike about Veeva CRM?** How you must enter calls on accounts bot individuals. **Recommendations to others considering Veeva CRM:** Once you start using you will see how intuitive it is **What problems is Veeva CRM solving and how is that benefiting you?** The matrix ways of working. Effective planning and execution. ### 22. Briefly Used **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Veeva CRM?** This program seemed like a logical choice for improving productivity by eliminating repetition and unnecessary human error. **What do you dislike about Veeva CRM?** I didn't get to know the program enough to find a dislike. **What problems is Veeva CRM solving and how is that benefiting you?** Eliminating unnecessary steps for the team. ### 23. Veeva CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Veeva CRM?** The extension into the digital space is a great new capability **What do you dislike about Veeva CRM?** Customer feedback and enhancements take too long **What problems is Veeva CRM solving and how is that benefiting you?** Customer relationship management. The tool allows for so many things to be integrated that we have been able to streamline ### 24. Think SFDC for pharma **Rating:** 4.0/5.0 stars **Reviewed by:** Katya B. | Senior IT Business Partner, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2017 **What do you like best about Veeva CRM?** Solid, configurable, geared up for pharmaceutical sales activities. Great if you are familiar with SFDC. There is an iPad version app is called iRep, convenient and easy to use. **What do you dislike about Veeva CRM?** UI feels a little outdated, the system can be somewhat clunky or not particularly intuitive in terms of the user's journey. **Recommendations to others considering Veeva CRM:** It's quite pricey but does the trick **What problems is Veeva CRM solving and how is that benefiting you?** VEEVA CRM is a de facto choice for pharmaceutical sales companies. Think SFDC for pharma: capture sales activities and customer interactions, build reports etc ### 25. Veeva CRM for Pharmaceutical Sales Professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Veeva CRM?** Layout is user friendly and quick to navigate inside the app. **What do you dislike about Veeva CRM?** Data gets dropped from database frequently **Recommendations to others considering Veeva CRM:** Contact with support may be an issue if you have a large database. **What problems is Veeva CRM solving and how is that benefiting you?** Veeva is an excellent everyday CRM system to organize calls and targets. I can easily schedule meetings and appointments inside the app. ### 26. Pharma Marketing/Advertising Firms like it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2017 **What do you like best about Veeva CRM?** Solid, configurable, geared up for pharmaceutical sales activities. There is an iPad version app is called iRep, convenient and easy to use. **What do you dislike about Veeva CRM?** Was clunky a few times during testing, but solutions were easily to implemented **Recommendations to others considering Veeva CRM:** Ensure it can be tailored to your requirements and that the features offered satisfies those BR's. **What problems is Veeva CRM solving and how is that benefiting you?** VEEVA CRM is a de facto choice for pharmaceutical sales companies. Think SFDC for pharma: capture sales activities and customer interactions, build reports etc ### 27. Use Everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2016 **What do you like best about Veeva CRM?** If not fro Veeva, I could not perform my job to the best of my ability. It keeps all my customers in a detailed manner. **What do you dislike about Veeva CRM?** I wish the sync times would be cut down as it sometimes takes a long time to sync. **What problems is Veeva CRM solving and how is that benefiting you?** I'm able to see sales data, customer data, and many other different types of data while calling on customers throughout the day. ### 28. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Rajeshkanna N. | PM, Chemicals, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about Veeva CRM?** Simple. Takes care of regulatory changes on time **What do you dislike about Veeva CRM?** user interface. Mobile experience needs to be improved. Explore lightning platform. **What problems is Veeva CRM solving and how is that benefiting you?** CRM for life sciences. Implemented CRM specific to life sciences ### 29. good life science tool **Rating:** 3.0/5.0 stars **Reviewed by:** Tarun K. | MDM & Governance, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2014 **What do you like best about Veeva CRM?** irep app for mobile is fancy and upgraded by veeva upgrades **What do you dislike about Veeva CRM?** restrictions on customization as limiting **Recommendations to others considering Veeva CRM:** think salesforce1 as well **What problems is Veeva CRM solving and how is that benefiting you?** pharma ## Veeva CRM Discussions - [Who uses Veeva CRM?](https://www.g2.com/discussions/who-uses-veeva-crm) - 1 comment - [View Veeva CRM pricing details and edition comparison](https://www.g2.com/products/veeva-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+10%3A08%3A50+-0500&secure%5Bsession_id%5D=7b55b443-d92b-464c-96a0-c98e986a4a0b&secure%5Btoken%5D=725a1c8be82ebedeb3275c6363f17628ad5a033825346826b6713c8f04a34770&format=llm_user) ## Veeva CRM Integrations - [SpotMe](https://www.g2.com/products/spotme/reviews) ## Veeva CRM Features **Sales** - Account Management - Sales Coaching **Operations** - Field Operations Management - Data Management - Multichannel Engagement - Task Automation - Industry Regulations **Activity Management** - Product-To-Market Management - Regulatory Adherence - Information Management - Process Automation - Sales Management ## Top Veeva CRM Alternatives - [Inception CRM](https://www.g2.com/products/inception-crm/reviews) - 4.8/5.0 (40 reviews) - [Vodori](https://www.g2.com/products/vodori-vodori/reviews) - 4.7/5.0 (49 reviews) - [Scilife](https://www.g2.com/products/scilife/reviews) - 4.3/5.0 (70 reviews)