# Zuora Reviews **Vendor:** Zuora **Category:** [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 310 ## About Zuora Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways. ## Zuora Pros & Cons **What users like:** - Users find the **ease of use** in Zuora's interface and features greatly enhances their billing and invoicing experience. (15 reviews) - Users appreciate the **flexibility and automation** in Zuora's billing management, facilitating scalable and user-friendly financial operations. (10 reviews) - Users appreciate the **flexibility and automation** of Zuora's subscription management, enhancing billing processes and scalability. (7 reviews) - Users value the **automation features** of Zuora, enhancing efficiency in managing billing and subscription processes. (6 reviews) - Users commend the **high efficiency** of Zuora, thanks to its automation and flexible pricing model management. (6 reviews) - Users value the **seamless integrations** of Zuora, enhancing efficiency through robust connections with platforms like Salesforce. (6 reviews) - Reporting (6 reviews) - Time-saving (6 reviews) - Users value the **easy integrations** with Salesforce, enhancing their subscription management and overall business efficiency. (5 reviews) - Users appreciate the **efficiency improvements** of Zuora, enabling easy operations and timely completion of tasks. (5 reviews) **What users dislike:** - Users find Zuora's **difficult learning curve** challenging, especially without prior experience in complex SaaS systems. (7 reviews) - Users find Zuora's **steep learning curve** challenging, particularly for those unfamiliar with complex software systems. (6 reviews) - Users find the **steep learning curve** of Zuora challenging, especially for those unfamiliar with complex SaaS systems. (5 reviews) - Users find Zuora's **complex features** daunting, especially during setup and integration, requiring significant time and expertise to manage. (4 reviews) - Users find the **complexity** of Zuora challenging, particularly during setup and configuration, affecting their overall experience. (4 reviews) - Complex Processes (4 reviews) - Users experience **integration issues** with Zuora, leading to delays and complications with custom billing systems and backend processes. (4 reviews) - Users experience **poor customer support** due to slow ticket responses and difficulty with software integrations. (4 reviews) - Steep Learning Curve (4 reviews) - Users face **access limitations** with Zuora, particularly regarding integration and visibility into payment details. (3 reviews) ## Zuora Reviews ### 1. Easy Product Setup, Billing, and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** shanmuka k. | Senior Salesforce admin/Zuora Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zuora?** Easy to configure products and billing and Reports **What do you dislike about Zuora?** Does not have option to exclude tax calculation on a standalone credit memo. **What problems is Zuora solving and how is that benefiting you?** Zuora platform has one stop for CPQ is helping with Billing and Siubscriptions. ### 2. Zuora **Rating:** 3.5/5.0 stars **Reviewed by:** Arpit B. | Senior Consultant : Revenue Automation Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Zuora?** Zuora provides strong flexibility in managing subscription billing and revenue recognition. Its automation features reduce manual work, and the platform scales well as the business grows. I particularly like how easily different pricing models can be configured, which helps adapt to changing customer needs. The reporting and dashboards also give good visibility into financial performance. **What do you dislike about Zuora?** The system can feel complex at times, especially during setup or when making configuration changes. Some processes require multiple steps that could be simplified. The user interface, while functional, is not always intuitive and can take time to learn. Additionally, support response times can sometimes be slower than expected for urgent issues. **What problems is Zuora solving and how is that benefiting you?** Zuora helps streamline the complexity of subscription management by automating billing, invoicing, and revenue recognition processes. Instead of relying on manual spreadsheets and disconnected systems, everything is centralized, which reduces errors and saves significant time. It also supports compliance with ASC 606, giving confidence in financial reporting. For the business, this means faster month-end close, more accurate revenue tracking, and the ability to scale operations without adding a large back-office team. ### 3. Easy to Use with Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Roland S. | Strategic Sourcing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Zuora?** Zuora is pretty straightforward once you get the hang of it, and the customer support team has been super helpful whenever I’ve had questions. **What do you dislike about Zuora?** It was a bit tough to learn at first—the system felt overwhelming in the beginning—but it gets much easier with time. **What problems is Zuora solving and how is that benefiting you?** Zuora helps us manage subscription revenue more smoothly by automating billing and tracking changes in customer subscriptions. It saves us a lot of time, reduces manual errors, and gives us better visibility into our revenue, which makes planning and reporting much easier. ### 4. Makes complex billing simple; has a kind of steep learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Zuora?** The flexible pricing models is the best thing about Zuora. Being able to support multi faceted pricing plans and renewals without a lot of manual work is what stands out. The dashboards and reporting capabilities give good visibility into metrics and KPIs. Overall the tool has highly automated the work done by analytics team and automated it and hence we are more efficient in our day to day work. **What do you dislike about Zuora?** Like any new software, Zuora can be overwhelming. It has kind of a steep learning curve. some of UI isn't very intuitive so if you haven't worked with complex saas systems before you might struggle. Because of many custom integrations, our use case took more developer time than expected. The cost is high as well. **What problems is Zuora solving and how is that benefiting you?** Our billing system was manual and hence there were a lot of errors in invoicing and delays in revenue reconciliation and that has changed since we adopted Zuora. Billing cycles are reliable, invoicing is more accurate and revenue recognition is compliant and does not take as much effort and time. The automation has helped us save hours in time, gained better financial visibility and led to more intangible benefits like better planning and forecasting for future. ### 5. Zuora made our billing life so much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin H. | Caseworker - Project Assistant, Case Management (Prescreening) OIM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Zuora?** How it takes the stress out of managing subscriptions. The billing is accurate, the automation saves us hours, and the reporting gives us real insights without needing a data team. It’s just made everything smoother. **What do you dislike about Zuora?** The learning and adaptability curve takes time, especially with the more advanced features and some customizations. **What problems is Zuora solving and how is that benefiting you?** Zuora is helping us solve the headache of managing complex subscriptions and recurring billing. Before, we used spreadsheets and manual processes that slowed everything down and led to errors. Now, invoicing is automated, revenue tracking is cleaner, and we can focus on growing the business instead of fixing billing issues. ### 6. Zuora makes it easier to manage recurring billing and subscriptions. **Rating:** 4.5/5.0 stars **Reviewed by:** Martin Q. | Reservations Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Zuora?** I like that Zuora lets us automate recurring billing, handle different plans and currencies, and make customer upgrades or downgrades easily. The financial reports are also very useful to track recurring revenue. **What do you dislike about Zuora?** It can be a bit complex at the beginning, but once you get used to it, it saves a lot of time and reduces billing errors. **What problems is Zuora solving and how is that benefiting you?** to manage recurring billing and subscriptions ### 7. Zuora for tracking of orders **Rating:** 5.0/5.0 stars **Reviewed by:** Bhanu Prakash M. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Zuora?** Zuora is Enterprise application is easy to use and track the order and assets of product ingrtated with other cpq tools **What do you dislike about Zuora?** more feature need to configure the products **What problems is Zuora solving and how is that benefiting you?** Quote to Cash problem is resolved ### 8. A pretty good experience in viewing mode **Rating:** 4.0/5.0 stars **Reviewed by:** Yana P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Zuora?** The calm layout, no unnecessary shapes, buttons, colours or pop-ups. The fact that the Back button on the browser is enough to get you on the previous page without closing what you are viewing. **What do you dislike about Zuora?** The menu on the left, I never use it, it takes you out of the Account you are looking at and exits you completely. I wish I had more access to the payment details, not just "Processed", "Posted", and "Error", but this might be the settings of my profile by the company. **What problems is Zuora solving and how is that benefiting you?** It shows the Invoices, Subscriptions and their details; it's what I generally need for my job ### 9. ZUORA--A great accounting software **Rating:** 4.0/5.0 stars **Reviewed by:** Raj S. | Billing Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Zuora?** * A single platform for all accounting and finance for a product * Friendly interface and easy to learn * Each sub category for accounts, billing and payments as well as integrated reporting **What do you dislike about Zuora?** * The problem is in automation of exporting invoices to ERP like Nav **What problems is Zuora solving and how is that benefiting you?** * we use Zuora billing as source of invoicing about our cloud hybrid product. * The unified solution helps us in managing billing and payments of single area of business product ### 10. i would say it in one word, "Professional" **Rating:** 5.0/5.0 stars **Reviewed by:** Elias W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Zuora?** the UI, that pretty easy to use and business applications is also easy **What do you dislike about Zuora?** i don't like the new update, the user interface change **What problems is Zuora solving and how is that benefiting you?** By using Zuora Billing, businesses can automate their billing processes, streamline their workflows, and improve their accuracy and efficiency. This can benefit businesses by reducing the time and costs associated with billing, improving their cash flow, and enhancing their customer experience. It also allows businesses to easily upsell and downsell products or services, as well as manage complex billing rules and usage-based charges. ### 11. Zuora Has been one of the best decisions we have made for modernization and localization **Rating:** 4.5/5.0 stars **Reviewed by:** Blake H. | Social Media Support Manager and Content Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Zuora?** We like that it is designed for both corporate-level accounting as well as consumer-level billing and it is already audit ready. We also love the additional modern payment methods that it brings to the table for our consumers with the likes of apple pay, google pay, and amazon pay, you can nearly take any and all forms of payment with proper integrations. **What do you dislike about Zuora?** One thing that could use improvement is the integration with our existing custom in-house billing systems. The integrations with backend processes to facilitate subscription creation, cancelation, and extension have taken longer than expected. That being said the zuora team is responsive. **What problems is Zuora solving and how is that benefiting you?** Zuora is simplifying our corporate accounting and we are now able to apply the correct taxes localized all over the world and we are able to accept new forms of payment from different modern payment systems, like google pay and apple pay and amazon pay making our subscription accessibility easier. ### 12. Zuora Billing is Awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Betty G. | Accounting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Zuora?** Honestly, once you get used to the system and the way things work, it's pretty easy to use. It is especially beneficial in terms of customers who have contracts with us that span multiple years, and the way it groups said contracts together. **What do you dislike about Zuora?** The discount piece on invoices can be a bit difficult when it comes to discounts that should be applied at a line level (percent) or discounts that should be applied to the whole invoice (flat rate). We are still working through this between our billing team and our sales team (i.e., best practices). **What problems is Zuora solving and how is that benefiting you?** Zuora Billing is helping us in how we invoice customers, whether it is a single year deal or a multi year deal. It is also helping us figure out where the invoice lives, i.e., at the parent level or at the customer level, so that we can properly recognize revenue (through Zuora Revenue). ### 13. Easy to navigate, Give accurate data **Rating:** 5.0/5.0 stars **Reviewed by:** Janice L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Zuora?** I get a lot of assistance from Zuora, especially with data extraction. I can complete my assignment ahead of schedule because the data is accurate. **What do you dislike about Zuora?** For me, there is no downsides in using the Zuora Billing. **What problems is Zuora solving and how is that benefiting you?** Giving accurate data, user friendly. With this, I can finish my task ahead of time. ### 14. Great for enterprise management, but a beast to maintain **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Zuora?** It was able to automate much of what we needed for subscription management, revenue cycle, revenue recognition, etc. **What do you dislike about Zuora?** It was a constant challenge to have our internal teams work to make sure everything was setup correctly with Zuora. It was also pretty pricey, and the teams we worked with were scattered/unable to help often. **What problems is Zuora solving and how is that benefiting you?** Revenue recognition, future amendments for change of subscription periods. Creating and managing products/pricing integrity. ### 15. Zuora Billing system **Rating:** 4.5/5.0 stars **Reviewed by:** Abishahume D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Zuora?** Though it's a traditional billing system, it's clear, user friendly UI, easy maintenance for invoice creation. **What do you dislike about Zuora?** Sometimes, server would be down and upgrades are not flexible for changing builds while intergrating across platforms **What problems is Zuora solving and how is that benefiting you?** Customer accounts are captured from integrated salesforce system which my current uses. ### 16. Excellent subscription based billing paltform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Zuora?** Zuora is billing subscription based platform which is robust and felxible paltform. It provides outstanding technical and customer support and it will hold your your hand until you're finally issue got solved. Zuora is integrated with salesforce so quote can be made in salesforce and will automatically create subscription with Zuora. Zuora have incredible interactive learning center and get different badges on Zuora certifications. **What do you dislike about Zuora?** Sometimes get frustrated with how to deal with how it send to zuora biling but for the most part I don't have much to complain about. **What problems is Zuora solving and how is that benefiting you?** Zuora Billing is a subscription management and recurring billing platform that offers several solutions to help businesses manage their subscription-based services. Flexible subscriptions management, automated billing process, revenue cognitions and reporting. We also make our own Self service management tool for clients to get all details in one place and check their own subscriptions due or payment or deadline data reacted to their own subscriptions ### 17. Zuora is software platform that i interact with on daily basis for day to day business activity **Rating:** 4.5/5.0 stars **Reviewed by:** Pranjali C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Zuora?** It's very easy to use. Even if we don't have technical knowledge, we can efficiently operate the payment and billing system and also merge with the many helpful platforms like PayPal, so all benefits are in one platform .and also I worked with iFrame of the zuora so its relatively easy to operate with it **What do you dislike about Zuora?** There is no such point in disliking Zuora but i would like to suggest that we can do more work on the automation part of Zuora, and also we need to give some customization options for the user **What problems is Zuora solving and how is that benefiting you?** Previously we used the same old structure for the billing. There is no variety, but Zuora give us different variation for payment modal; we can easily manage and operate, Zuora has very good matrix, and its provide the option for customizable billing ### 18. Enhance acknowledgement of Zuora. **Rating:** 5.0/5.0 stars **Reviewed by:** Shantanu D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Zuora?** On using zuora software, I feel it's the most user-friendly, it also has templates that we can customize easily as per client requirements, and it generates automatic billing whenever we hit an order. **What do you dislike about Zuora?** It is complex when we use the application, especially with limited technical expertise. And also, the community forum of yours I feel its weak in the user interface. **What problems is Zuora solving and how is that benefiting you?** I used Zuora to track my bill. If you do not have any technical knowledge, then also you can easily understand and operate this tool, its provide automation and also we can use its payment. It's so secure. Also there are many templates we can use for management, in zuora we can easily create our rule and implement . ### 19. Generate automated bill runs **Rating:** 5.0/5.0 stars **Reviewed by:** Vipul S. | Software Development Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Zuora?** It helps companies to automate month end bill runs and subscription upfront pricing to charge their end users. **What do you dislike about Zuora?** While working for a company I found and faced issues on connectivity and limited integration capabilities with other systems **What problems is Zuora solving and how is that benefiting you?** It helps us to integrate and connect with different gateways like Adyen and Cybersource and then using the concept of public private keys to secure the data transamission ### 20. Gold Standard for Revenue Recognition **Rating:** 4.5/5.0 stars **Reviewed by:** Sid S. | Head of FinTech, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Zuora?** Gold Standard for Revenue Recogntion Standard Out of the Box Functionality for a variety of Use Cases (Ratable, Milestone based, SSP etc.) Lot of prebuilt reports that are actually useful and usable (Waterfall etc.) **What do you dislike about Zuora?** Certain new features need additional funcationality to become really useful (Close Process Dashboard as an example). Analytics that are built in can be richer **What problems is Zuora solving and how is that benefiting you?** Automating Revenue Recognition Reliability and Agility in RevRc ### 21. Zuora for Straigh Through Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Zuora?** Its one of the best suited for Straight Through Processing, Simplified processes and with simple list of Products / Services. **What do you dislike about Zuora?** Slow response on tickets raised, difficulty in integration of upstream and downstream softwares **What problems is Zuora solving and how is that benefiting you?** Best suited for a medium to small scale firm where every thing is straighforward. Best features is the ease of creation of Invoices, tracking of renewals and Credit and Debit memos. ### 22. Good product, gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Zuora?** The ease of finding the exact information you need has been crucial for me to diagnose customer issues **What do you dislike about Zuora?** Changes and implementation do require pretty significant technical analysis and skill set **What problems is Zuora solving and how is that benefiting you?** It's solving subscription billing and usage billing ### 23. Good Recurring billing software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Zuora?** Flexibility in configuration & Integration and focused area of business in terms of recurring billing **What do you dislike about Zuora?** Getting its partners & resources is difficult **What problems is Zuora solving and how is that benefiting you?** It benefits majorly to businesses which are in need of recurring billing ( Subscription charges). It reduces efforts for long term contracts and billing reminders ### 24. It did not work for us **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Zuora?** The customer database is fine, and the information is very accurate. Is a very good tool for monthly subscriptions business **What do you dislike about Zuora?** Our business model was based on SASS annual revenue, and the idea of Zuora is based on a monthly subscription model, this was not fit very much and we can't modify it for annual revenue. The subscription feature was based on a daily rate x month. And did not contemplate the annual model. so we can't modify the subscriptions according to this. Sometimes we had annual amounts, different than the contract amount. The way to modify the subscriptions includes amendments and not all can be modified correctly **Recommendations to others considering Zuora:** Is a very good tool for SASS business based on monthly subscriptions, like Spotify or Netflix **What problems is Zuora solving and how is that benefiting you?** Zuora offered us a concept that helped us to change our business model, from bookings to SASS. Also, we could anticipate our renewals and make accurate reports ### 25. Awesome & User Friendly Billing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin K. N. | Senior Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Zuora?** It is a very simple & easy to user billing Software. I have used lots of the similar softwares, but this one's is the best till now, it just ease my business billing process. I can everything at one place. **What do you dislike about Zuora?** I don't have anything to dislike about it. **What problems is Zuora solving and how is that benefiting you?** It is easiers for my company to manage subscription order-to-cash process, subscriber relationships, and keep up with fast-changing go-to-market strategies. it is just dynamic & single platform. ### 26. Enables your flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Noura H. | Sales Executive, New Construction, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Zuora?** The ease of being able to utilize this product is truly the best thing about it. I like how it lets you manage the opportunity and see where the deal stands. It measures the financial impact and gives a look at the overall business. It works great for when you are testing out pricing plans and don't know what the effect will be. It is a solution that helps upscale the entire business and great customer service when you need it. It workes great when we had changes to billing frequences and wanted to create a usage model to see how it is supported with this product. **What do you dislike about Zuora?** I don't like that only certain representatives know how to utilize this product. It could be more user-friendly to anyone that is wanting insights on where the account is. If you can ensure training is available for everyone in the department regardless of whether they use it daily or not. It will help with everyone knowing how to read the dashboard and what they are looking for. **Recommendations to others considering Zuora:** It allows you to have a complete look at new business deals, upsells, renewals, and anything that the company is measuring. It's all one system and helps with managing revenue for the business. It syncs all of the accounts and procut catelog. It gives you complete subsriber visability and allows flexibility in pricing with line items. Track and mange every change throughout the subscription lifecycle. Plus let the customer pay their bills any way that they want. **What problems is Zuora solving and how is that benefiting you?** We are currently utilizing this to close new deals and have everything in one place regarding our opportunities. It allows us to make changes quickly. It helps with all of the ecosystem. From the first initial sale to creating change orders, to making changes in the system, to creating invoices, to collecting payments. It is a one stop shop essenitailly. ### 27. Good product got better with Invoice Settlement **Rating:** 4.0/5.0 stars **Reviewed by:** Ben S. | S, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** The Workflow (Collections) add-on has helped with collections automation, allowing our specialists to spend more time interfacing with customers and solving their issues and less time composing and sending emails. The recent addition of Invoice Settlement has provided exceptional flexibility when processing transactions; credit memos, debit memos and unapplied payments are a huge step in the right direction. **What do you dislike about Zuora?** Making changes to subscriptions is cumbersome because we sell subscriptions as well as physical products, but we are adding CPQ to help facilitate the process. **Recommendations to others considering Zuora:** If you have a simple and basic pricing plan for your subscriptions, you will have little problem implementing. Added complexity brings added difficulty, but Invoice Settlement can help with transactional accounting. **What problems is Zuora solving and how is that benefiting you?** Collections automation. Batch processing of back-end accounting transactions. Account clean-up post-cancellation. ### 28. Its a good platform for subscription management and has evolved very fast in last few years **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek T. | Senior Specialist Platform, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Zuora?** The object model and compatibility with Other systems like Salesforce. **What do you dislike about Zuora?** The client support and knowledge and skills of support and consulting staff require improvement. **What problems is Zuora solving and how is that benefiting you?** Subscription business for the print and digital magazines is our business area. We liked the way the invoicing, payment and reporting are being done. ### 29. Best **Rating:** 5.0/5.0 stars **Reviewed by:** Akshul T. | Zuora Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Zuora?** Enhancing Subscription based business models **What do you dislike about Zuora?** There is a little bit problem in integration system **Recommendations to others considering Zuora:** Use zuora for subscription based model billing and for revenue **What problems is Zuora solving and how is that benefiting you?** Customer account related and payments related ### 30. Rolling Window **Rating:** 3.5/5.0 stars **Reviewed by:** Stacie B. | Senior Manager, Accountig, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Within Zuora we are able to bill and charge. System reporting is easy to use and create other reports within. **What do you dislike about Zuora?** Currently we do not have Revpro and therefore we struggle with the 606 recognition. We also have Zuora set up to recognize all revenue upfront which causes more work on the back end. The system does not make it easy to see amendments. I am also concerned with the direction Zuora is going in. Are we their target customer. **Recommendations to others considering Zuora:** Zuora has taken two different paths in recent years. We are currently on their old track with Amendments to contracts vs. Orders. Due to being on the old track, we have had a disconnect with their current road map, and therefore we as a company have run into issues when processing invoices or having smooth transitions with contracts. **What problems is Zuora solving and how is that benefiting you?** Subscription Billing, Invoicing, payments ### 31. Zuora **Rating:** 4.0/5.0 stars **Reviewed by:** Samir M. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Zuora?** The ability to tie into Salesforce and allow users to work directly through Salesforce to create Zuora quotes. **What do you dislike about Zuora?** It was difficult to pull fields from Zuora objects into Salesforce objects. We want it all in one place and there were some manual steps needed to be taken in order to get all of the date on one object. **What problems is Zuora solving and how is that benefiting you?** Allowing for a smoother relationship between our products and quotes and the ability to send them to prospects. Benefit is that its an easy process to use. ### 32. Best in business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2022 **What do you like best about Zuora?** We can make single payment for multiple bills due to consolidated invoice.we are able upgrade, downgrade dynamically. **What do you dislike about Zuora?** I felt some difficulty while building reports from different data sources **What problems is Zuora solving and how is that benefiting you?** It is basically a CRM tool which helps in integration of software among different organisations ### 33. Zuora Subscription billing **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik J. | Functional Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Zuora?** Zuora Billing Workflows Zuora CPQ Zuora Revenue Recognition REVPRO **What do you dislike about Zuora?** Nothing as such. Should have more out of the box integrations **What problems is Zuora solving and how is that benefiting you?** Subscription billing and Invoicing. ### 34. The Intelligent and less complex system for subscription management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Zuora?** It supports billing in multiple currencies. **What do you dislike about Zuora?** Poor User Interface. Loat Time is very slow. **What problems is Zuora solving and how is that benefiting you?** The entire Quote-to-Cash process is benefitted by Zuora. We also track subscriptions in a better way via Zuora. ### 35. Good platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Zuora?** Billing system is good with invoice settlement **What do you dislike about Zuora?** Running reports and pulling objects from zuora to Salesforce is difficult. Rest is good **What problems is Zuora solving and how is that benefiting you?** Billing is easy and saving time. ### 36. Zuora Developer **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjeeb R. | Zuora Developer , Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Zuora?** ZUORA billing,Zuora API ,Zuora Workflow, Reporting **What do you dislike about Zuora?** Finanace, Marketplace, Subscription and Amendment **What problems is Zuora solving and how is that benefiting you?** Subscriptional Billing,Data flow,Zoql ### 37. Zuora - lifeline of Subscription business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Zuora?** The UI in zuora is easy for new users and very good features **What do you dislike about Zuora?** Need to be more configurable customizable **What problems is Zuora solving and how is that benefiting you?** Legacy business migration and its central sandbox gives a chance to work with production type environment ### 38. Zuora Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Zuora?** Zuora excels at owning the subscription market. **What do you dislike about Zuora?** IMP is v difficult but totally worth it. **What problems is Zuora solving and how is that benefiting you?** Solved the problem of manual accounting. Automating everything from order to revenue recognition. ### 39. Great for growing companies who look to manage their recurring subscription **Rating:** 5.0/5.0 stars **Reviewed by:** Vinoth J. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Zuora?** A good tool for recurring subscription management . Zuora manages revenue recognition per ASC and gives you the journal entry end ofo the month, thus eliminating manual work. **What do you dislike about Zuora?** Running reports is not easy. It will require some effort to understand how to build different reports that you need. It would be great if they had video tutorials. **What problems is Zuora solving and how is that benefiting you?** Zuora manages revenue recognition per ASC 606 and gives you the journal entry end of the month, thus eliminating manual work to track deferred revenue. ### 40. Expensive but comprehensive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Zuora?** Simplifies complex budgeting. Easy to keep track of subscriptions and customer transactional data. Integrates really well with Salesforce CRM data. **What do you dislike about Zuora?** Limited capacity for one off or single paying customers. Zuora is very overpriced if your pricing model is simple. **Recommendations to others considering Zuora:** If your licensing is complex, zuora is a really good idea **What problems is Zuora solving and how is that benefiting you?** Accounting team can work faster with the sales team. ### 41. I despise this software **Rating:** 0.0/5.0 stars **Reviewed by:** Adam H. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Zuora?** The possibility of switching vendors when our contract is up. **What do you dislike about Zuora?** Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load. I'm on the sales side of things - so why the hell am I doing finance's job on top of mine? **Recommendations to others considering Zuora:** Don't do it. **What problems is Zuora solving and how is that benefiting you?** There was no problem solved for sales - it's supposed to make Finance's job easier but because they now have to handle questions from sales every damn day no one is more productive. Its really a nightmare ### 42. Zuora update on why we moved to a new solution **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Zuora?** System worked well but required data integration for full process flow. **What do you dislike about Zuora?** Pricing Model - Pricing was based on invoice value - made it not a proper model for moving the majority onto the platform. **What problems is Zuora solving and how is that benefiting you?** We were able to do our Subscription billing well. ### 43. Amazing products that just works! **Rating:** 3.5/5.0 stars **Reviewed by:** Krish M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Zuora?** Highly reliable Amazing integration with our CRM **What do you dislike about Zuora?** Has a very clunky UI Despite being robust, it lags a bit sometimes **What problems is Zuora solving and how is that benefiting you?** Used for our end to end payments and subscription billing. We have been able to bulk concord loads of customers and scale our business beyond bounds. ### 44. Great Subscrition Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Nevena F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Zuora?** Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily. **What do you dislike about Zuora?** The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us. **What problems is Zuora solving and how is that benefiting you?** We use Zuora as subscrition manager, in order to provide customers easy access to their active subscritions, easy change plans and upgrade/downgrade when needed. Reports are used in order to analyze the business activity and as a certain basis for our future company roadmap. ### 45. Vp of finance / Controller **Rating:** 5.0/5.0 stars **Reviewed by:** ANGELA B. | Vp of finance / Controller **Reviewed Date:** June 23, 2021 **What do you like best about Zuora?** Easy to use. Reduced time to market for mew products. **What do you dislike about Zuora?** Implemented in 2012 when the software was still relatively new so required some customization. **What problems is Zuora solving and how is that benefiting you?** Scaling business while maintaining costs. Launching new products quicker from a back office standpoint. ### 46. Zuora Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Zuora?** Tracks subscription terms and bills accordingly. **What do you dislike about Zuora?** Has limitations in terms of uncommon invoicing structures. **What problems is Zuora solving and how is that benefiting you?** Billing our customers and processing revenue recognition. ### 47. Works but not scaleable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Zuora?** I like that its organized and easy to use **What do you dislike about Zuora?** I think that it lacks scalability and having to source out multiple items **What problems is Zuora solving and how is that benefiting you?** Solves issues with connecting to Salesforce for sales ### 48. Zuora **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Zuora?** it keeps things simple through automation. UI is nice, UX is good, overall its not too complicated to use. Fairly simple, simple is good. **What do you dislike about Zuora?** i am not sure if there is really a dislike. I've never used any other service. but its pretty good. i think it works out for Zuora because i am of the mindset that if a first time user uses this and likes it, they wont leave. If anyone starts looking elsewhere then thats where the problem lies and you will need to spend money to figure out what made this particular user go searching for something else to use. if they like it, thats great because now you will have a regular user. Most poeple are lazy, and only change if they are forced to. by doing something bad, tweaking your product to something not user friendly or confusing or anything that is a turn off, it will give the user an incentive to leave. so, like i said earlier, i'm not sure if there is really a dislike, which means your product is pretty good. dont give me a reason to leave. **Recommendations to others considering Zuora:** NA **What problems is Zuora solving and how is that benefiting you?** There is one consolidated place for everything. it saves me a lot of time, the more time saved, the more time i have to do other things. Consolidation is awesome also because i dont have to remember a separate password for each site. ### 49. Zuora...used to be a big promoter **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Zuora?** Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle. **What do you dislike about Zuora?** I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur: 1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor. 2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now). 3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it. **What problems is Zuora solving and how is that benefiting you?** Billing. ### 50. Difficult to use, confusing for beginners **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Zuora?** Zuora is powerful and there's features to pull data and create reports that you need. **What do you dislike about Zuora?** Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. **Recommendations to others considering Zuora:** Zuora is difficult to use, and I would honestly look at other options out there first. You spend a lot of time trying to fix things and trouble shoot things. It's very non user-friendly. Their support team is also impossible to reach. **What problems is Zuora solving and how is that benefiting you?** We use Zuora to invoice customers and track our outstanding invoices/balances for each of our customers. ## Zuora Discussions - [Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?](https://www.g2.com/discussions/do-you-operate-in-india) - 1 comment, 1 upvote - [View Zuora pricing details and edition comparison](https://www.g2.com/products/zuora-zuora/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+20%3A25%3A32+-0500&secure%5Bsession_id%5D=a4d0377a-dbab-4db4-b384-18e4514883af&secure%5Btoken%5D=b3a98b63e866f570bfea6dac17ec11f4d1e482283b0983589c61a56668bfb0be&format=llm_user) ## Zuora Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Zuora Features **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling **Customer Requirements** - Quoting - Configuration - Pricing **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Reporting** - Status - Customer Credit - History **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Contracts** - Creation - Negotiation - Execution **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Integrations** - Accounting - ERP - CPM **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Revenue** - Invoicing - Matching - Recognition **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Transactions** - Credits - Invoices - Payments **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Workflows** - Approvals - Reconciliation **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking **Agentic AI - Billing** - Autonomous Task Execution **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations ## Top Zuora Alternatives - 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