Zuora Reviews & Product Details

It is well integrated in Salesforce and doing the jobs we need it for our sales people. Review collected by and hosted on G2.com.

The sales tactics at renewal time are absolutely atrocious. You only hear from your rep a month or so before the year renewal with a templatized email "We are so happy to have you as a customer. We have released plenty of new features. Here are your renewal terms" and then a large increase.

Our next renewal is coming up and the renewal stunt they are trying to pull is crazy. The rep reached out as usual ahead of time, but the message this time was "We are so happy to have you as a customer. We have released plenty of new features. We are following industry best practices and your next renewal will be for 3 years". And then "I forgot to tell you you are past your termination window because we changed our online MSA from 30 days to 90 days notice". Yes, online MSA! Of course this was never communicated or agreed to by our legal team.

In short, obvious, annoying, high pressure sales tactics not conducive to a good partnership.

I should add we have been a customer for over 5 years but that does not seem to make any difference. Review collected by and hosted on G2.com.

What I like best about Zuora is how well it handles the complexity of subscription billing and revenue recognition in one platform. It makes it easier to manage recurring billing models, pricing changes, renewals, and invoicing without having to build and maintain a heavily customized internal system.

The automation around subscription lifecycle management is especially valuable—it reduces manual work and helps ensure billing accuracy at scale. It also integrates well with other systems like CRM and ERP tools, which helps keep finance, sales, and operations aligned. Overall, it provides strong visibility into subscription revenue and helps businesses scale recurring revenue models with more control and less operational friction. Review collected by and hosted on G2.com.

One of the main drawbacks of Zuora is its complexity. The platform is very powerful, but it often requires significant setup, configuration, and ongoing maintenance, which can be resource-intensive for teams without dedicated billing or RevOps expertise.

There can also be a steep learning curve for new users, especially when working with advanced pricing rules, revenue recognition settings, or custom workflows. Some teams find that even small changes in billing logic require careful testing to avoid downstream issues.

In addition, reporting and UI flexibility can feel limited or unintuitive compared to more modern SaaS tools, often requiring extra work or external tools to get the exact insights needed. Overall, while it’s robust, it can feel heavy and complex for teams looking for a more lightweight billing solution. Review collected by and hosted on G2.com.

Easy to configure products and billing and Reports Review collected by and hosted on G2.com.

Does not have option to exclude tax calculation on a standalone credit memo. Review collected by and hosted on G2.com.

Zuora provides strong flexibility in managing subscription billing and revenue recognition. Its automation features reduce manual work, and the platform scales well as the business grows. I particularly like how easily different pricing models can be configured, which helps adapt to changing customer needs. The reporting and dashboards also give good visibility into financial performance. Review collected by and hosted on G2.com.

The system can feel complex at times, especially during setup or when making configuration changes. Some processes require multiple steps that could be simplified. The user interface, while functional, is not always intuitive and can take time to learn. Additionally, support response times can sometimes be slower than expected for urgent issues. Review collected by and hosted on G2.com.

Zuora is pretty straightforward once you get the hang of it, and the customer support team has been super helpful whenever I’ve had questions. Review collected by and hosted on G2.com.

It was a bit tough to learn at first—the system felt overwhelming in the beginning—but it gets much easier with time. Review collected by and hosted on G2.com.

The flexible pricing models is the best thing about Zuora. Being able to support multi faceted pricing plans and renewals without a lot of manual work is what stands out. The dashboards and reporting capabilities give good visibility into metrics and KPIs. Overall the tool has highly automated the work done by analytics team and automated it and hence we are more efficient in our day to day work. Review collected by and hosted on G2.com.

Like any new software, Zuora can be overwhelming. It has kind of a steep learning curve. some of UI isn't very intuitive so if you haven't worked with complex saas systems before you might struggle. Because of many custom integrations, our use case took more developer time than expected. The cost is high as well. Review collected by and hosted on G2.com.

How it takes the stress out of managing subscriptions. The billing is accurate, the automation saves us hours, and the reporting gives us real insights without needing a data team. It’s just made everything smoother. Review collected by and hosted on G2.com.

The learning and adaptability curve takes time, especially with the more advanced features and some customizations. Review collected by and hosted on G2.com.

I like that Zuora lets us automate recurring billing, handle different plans and currencies, and make customer upgrades or downgrades easily. The financial reports are also very useful to track recurring revenue. Review collected by and hosted on G2.com.

It can be a bit complex at the beginning, but once you get used to it, it saves a lot of time and reduces billing errors. Review collected by and hosted on G2.com.

Zuora is Enterprise application is easy to use and track the order and assets of product ingrtated with other cpq tools Review collected by and hosted on G2.com.

more feature need to configure the products Review collected by and hosted on G2.com.

The calm layout, no unnecessary shapes, buttons, colours or pop-ups. The fact that the Back button on the browser is enough to get you on the previous page without closing what you are viewing. Review collected by and hosted on G2.com.

The menu on the left, I never use it, it takes you out of the Account you are looking at and exits you completely. I wish I had more access to the payment details, not just "Processed", "Posted", and "Error", but this might be the settings of my profile by the company. Review collected by and hosted on G2.com.