--- title: Chili Piper Reviews meta_title: 'Chili Piper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 736 reviews by the users' company size, role or industry to find out how Chili Piper works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 736 scale: '5' date_modified: '2026-07-02' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Chili Piper Reviews **Vendor:** Chili Piper **Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling) **Average Rating:** 4.6/5.0 **Total Reviews:** 736 ## About Chili Piper Chili Piper is the Demand Conversion Platform, used by Meta, Verizon, Gong, monday.com, and thousands more 🌶️ Chili Piper is a demand conversion platform that helps B2B companies turn website visitors into qualified pipeline. It combines AI agents and configurable workflows to instantly qualify, route, and schedule inbound leads, eliminating the lag between a prospect showing interest and a rep booking a meeting. With features like AI chat, lead routing, automated scheduling, and enrichment built in, Chili Piper gives revenue teams the infrastructure to convert more of the demand they're already generating. Ready to convert more of the demand you're already generating? 🔥 ## Chili Piper Pros & Cons **What users like:** - Users value the **ease of use** of Chili Piper, highlighting its intuitive setup and user-friendly experience. (17 reviews) - Users value the **seamless scheduling** capabilities of Chili Piper, streamlining meetings and enhancing response times significantly. (14 reviews) - Users rave about the **outstanding customer support** from Chili Piper, highlighting quick resolutions and expert assistance. (10 reviews) - Users rave about Chili Piper's **exceptional support team** , highlighting their responsiveness and clear communication in resolving issues. (9 reviews) - Users value the **efficiency** of Chili Piper in streamlining meeting bookings and enhancing response times. (8 reviews) - Users value the **booking efficiency** of Chili Piper, enjoying streamlined appointment scheduling and improved response times. (7 reviews) - Users find Chili Piper's **implementation ease** impressive, enabling quick startup without needing complex structures for forms. (7 reviews) - Intuitive (7 reviews) - Users value the **reliability** of Chili Piper, praising its effective scheduling and seamless integration with other tools. (7 reviews) - Easy Setup (6 reviews) **What users dislike:** - Users find Chili Piper to be **expensive** compared to other scheduling apps, raising concerns about its overall value. (5 reviews) - Users find the **learning curve steep** with Chili Piper, requiring support and admin assistance for effective use. (5 reviews) - Users note several **limitations** with Chili Piper, including dependency on admins and high pricing compared to alternatives. (5 reviews) - Users feel the **limited customization** options of Chili Piper restrict their ability to tailor the system to their needs. (4 reviews) - Users note several **missing features** in Chili Piper, including complicated setup and limited email customization options. (4 reviews) - Users find the **difficult setup** time-consuming, especially with multiple calendars and complex routing rules. (3 reviews) - Not Intuitive (3 reviews) - Poor User Experience (3 reviews) - User Difficulty (3 reviews) - Users face **calendar issues** during setup, especially with complex connections and permission problems in Office 365. (2 reviews) ## Chili Piper Reviews ### 1. Fraudulent company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Chili Piper?** It can book appointments and there's a lot of complex things you can set up **What do you dislike about Chili Piper?** Their customer support is horrible. They suddenly add extra fees, doubling the cost without informing about this. Despite three months of continued efforts to resolve this with them they do not reply but just keep sending new invoices. Now they don't want to cancel my subscription because there are outstanding invoices - the fraudulent invoices... it's a scam **What problems is Chili Piper solving and how is that benefiting you?** Nothing Calendly couldn't resolve at a fraction of the price **Official Response from Madeleine Work:** > Hi! So sorry to hear about your poor experience! Someone from our team is reaching out to see if we can resolve this. Thank you so much for sharing your candid feedback <3 ### 2. Great one-on-one Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lori J. | Head of Sales Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Chili Piper?** Chilli Piper fills a gap for us that our CRM can't. CP allows us to set up complex rules on our contact forms so that we can redirect our customers to the correct product expert. The CSM support from Shon is top-notch. He explains things clearly and easily, so even if you aren't technical you can understand. I find getting a one-on-one with Shon super easy to walk through any questions I have. **What do you dislike about Chili Piper?** It is a bit technical at times (html and java input) but there are good articles to get around that. The Help Centre articles could do with a bit of updating eg. How to set up a queue from start to finish including the inbound router requirements for mapping. **What problems is Chili Piper solving and how is that benefiting you?** It allows us to segment customers based on their need and redirect them to the right place. We have 3x different products so this is crucial for us. Hubspot does not have this functionality, so Chilli Piper has manage to patch that issue for us. ### 3. Easy to implement, a great meeting manager for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Tuany O. | Sales development representative suport operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Chili Piper?** Easy to implement. Fair distribution of leads to the Sales area. The frequency of use is daily in our company, we have not had any bugs in the system to date. A great integrator **What do you dislike about Chili Piper?** Despite the Easy implementation, it has small difficulties in being intuitive. For each new employee we need to assist him in using **What problems is Chili Piper solving and how is that benefiting you?** Equal distribution of meetings and business opportunities to the sales executive area. Going directly to the business collaborator's Zoom room. ### 4. Excellent calendar booking service **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie H. | Clinical Medical Device Guru, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Chili Piper?** It is easy to set up and use. I was able to set up several meeting types within a few minutes. If you need to make changes, it is intuitive to figure out the platform. **What do you dislike about Chili Piper?** I have only found one thing I do not like about Chili Piper. When you send the link out the guest form "invite additional guests" section is not super user friendly. I have had customers email me saying they are only able to add one other email address here. I know that if you hit enter you can type in multiple email addresses by repeating these steps but many users may not know to do this automatically. **What problems is Chili Piper solving and how is that benefiting you?** Integrates with Salesforce and Zoom. This allows customers to book time on my calendar whenever they would like. It is quite helpful for our Customer Success efforts. ### 5. Chili Piper - A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Cole B. | Manager, Sales and Onboarding, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Chili Piper?** Chili Piper is smart, easy to implement and impacts our business even when we're closed for the night. With Chili Piper, I'm confident that demos booked on our website are properly routed and will convert better than our previous methods. **What do you dislike about Chili Piper?** So far, I like everything about the product. I think the only thing on my wishlist is to be able to copy routers instead of having to make a new one every time. **What problems is Chili Piper solving and how is that benefiting you?** Before Chili Piper, my company had an outdated method of booking inbound leads. We would send an email to our SDRs and they would call "dibs" in Slack. They would then call the lead during business hours. For the prospect, this was a tough experience. They came to our site looking for a demo and got a cold call instead. For our team, it meant that anyone who came inbound after 5pm or on the weekend would probably have moved on, forgotten or gotten frustrated with us by the time an SDR would be able to reach out. With Chili Piper, prospects can book their meeting with us in less than 30 seconds. It's changed the game! ### 6. Powerful tool with attentive support team **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica E. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Chili Piper?** They have a tool that delivers on it's promise, but more importantly they have the resources and desire to make sure you're onboarding correctly and are set-up for success. This is what made them stand out from competitors. **What do you dislike about Chili Piper?** Honestly I haven't found anything particularly troublesome yet. **What problems is Chili Piper solving and how is that benefiting you?** Helping to optimize our pipeline velocity. ### 7. Modernized solution, great success & service support but conflicting sales/success strategy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Chili Piper?** I really like the useability and the untethered access we're given to internal success & service support. Our CSM has been world class in helping us ensure proper configuration and maintenance of our instance. **What do you dislike about Chili Piper?** We were promised, OOTB, the functionality of what was at the time a new feature in development: Distro. This compelled us to initiate the contract, and to go from an in-house solution to leveraging Chili Piper. Heading into renenwal a year later we were told that there was nothing that could be done about this, and we were forced to expand on our existing contract to leverage Distro. Difficult situation for both parties, sure. But I do think more could have been offered or done to remedy this significant misalignment. An expensive one at that. **What problems is Chili Piper solving and how is that benefiting you?** It provides a simple plug and play interface that can easily integrate, and build the bridge between your prospects/customers and GTM teams. **Official Response from Karah Blandford:** > Thank you for addressing this, your transparency on this is appreciated. I can imagine your frustration if there were miscommunications around the product functionality, definitely doesn't sit right if you thought you were getting functionality that wasn't included. We'd love the chance to connect with you and see if we can make this right. We value your feedback and would like to dig in more as to where the disconnect happened so we can do better in the future. Please feel free to reach out to me through email at karah@chilipiper.com and I'd be happy to continue a conversation to see what we can do. Hope to hear from you! ### 8. Seamless and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan M. | Key Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Chili Piper?** I absolutely love the fact that Chili Piper integrates seamlessly with Google and Salesforce. It makes it so much more convenient to schedule appointments for clients, regardless of their location or time zone. The integration also allows me to see my meetings in advance and I can easily share screens with up to multiple teams each week - something many of my clients have come to appreciate thanks to its efficiency! What's more, when a meeting is scheduled, a quick summary is displayed to ensure everything is documented correctly, making life easier for me as the booker/scheduler, as well as for the people I book on their behalf. **What do you dislike about Chili Piper?** I don't like how difficult it can be to integrate software with CRM systems. Thankfully, Chili Piper has made integrating routing software much easier, thanks to its team of experts and customer success professionals who have worked with countless companies in the past. If you find that their easy-to-use UX/UI is something you struggle with, but still want to use this service, take advantage of what Chili Piper's Customer Success team has to offer to make your transition easier. **What problems is Chili Piper solving and how is that benefiting you?** With Chili Piper, I no longer have to worry about coordinating multiple calendars and schedules. Now it's easy to quickly find a time that works for everyone without having to manually go searching emails. It saves me so much time and aggravation. ### 9. Clunky Set up but Effective Lead Routing Otherwise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Chili Piper?** The lead routing is pretty robust. Lot of features and options to configure to just the way you want. Once set up, it can be pretty easy set-it-and-forget-it outside of reporting. Customer support has been pretty posivitve and responvie **What do you dislike about Chili Piper?** The UX is a little clunky and setting up AND/OR logic to lead routing has virtually no safe-guards for easy-to-make mistakes. The process on the front end can run a little slow which is not ideal. **What problems is Chili Piper solving and how is that benefiting you?** Helping us connect with leads faster by showing a Rep's availability to a qualified lead at the time of submitting the demo request form. ### 10. Unexplained bugs & poor service **Rating:** 0.5/5.0 stars **Reviewed by:** Mike A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Chili Piper?** Routing queues for different groups easy to spin up and create variations. **What do you dislike about Chili Piper?** Queues do not follow order, balance, or next up as advertised. Support cannot explain why. Insane price hike a week before renewal when they knew we couldn't rip and replace within a week. Didn't budge on price increase despite us giving notice to cancel the next term - must be a corporate decision to bolster revenue for the next few quarters even if it kills renewals. Terrible partners, look forward to replacing this tool. **What problems is Chili Piper solving and how is that benefiting you?** Scheduling meetings from our website to the sales organization. **Official Response from Karah Blandford:** > Hi Mike, Sorry to hear about your frustrating experience with our platform and issues with your queues. By default, round-robin queues will pick the assignee with the fewest meetings assigned based on your setup rules as the default person to book a meeting with. The last time we discussed with your team, we provided a few solutions, such as grouping queues together and turning on the "never reset" Round Robin feature that we hope will address your concerns. We're committed to helping you and your team get to the bottom of this, and our team will be reaching out to you with other possible solutions to see if we can make this work for you. We'll be following up shortly with your team, and in the meantime if you'd like to continue the conversation, feel free to reach out to me at karah@chilipiper.com ### 11. Review Meetings and calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Chili Piper?** I can go back and listen to my calls and product demos to see what I can improve on and see if I missed something the customer said to close the sale. **What do you dislike about Chili Piper?** I am new to using it just 3 months so I am not an expert of scripts, setting which type of email to send for the different demos I set up. Example if it is a demo or a follow up call. **What problems is Chili Piper solving and how is that benefiting you?** I never miss a meeting or follow up. Sync's to my calendar. Great way to track all events. ### 12. Scheduling made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Belle K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2023 **What do you like best about Chili Piper?** I don't need to coordinate with others. Scheduling a meeting with me can be done within seconds. **What do you dislike about Chili Piper?** When I block time on my calendar for studying or personal reasons, it looks like I am unavailable which affects my IBs. **What problems is Chili Piper solving and how is that benefiting you?** Anybody can easily looking into my calendar and schedule a meet with me. It removes hours of work routing leads manually. ### 13. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sam N. | Compensation Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Chili Piper?** Very easy to use. Love that I have the option of pinning it to my google chrome server as an add on **What do you dislike about Chili Piper?** The meeting buffers... they are great but I wish I could rename them. Like "Prep for call" and "Follow Up Work" **Recommendations to others considering Chili Piper:** Super easy to navigate and use! Support team is VERY helpful **What problems is Chili Piper solving and how is that benefiting you?** scheduling issues. Chili Piper allows clients to look at my calendar and schedule verse me having to hold spots and go back and forth with clients on a day/time. **Official Response from Karah Blandford:** > Hi Sam - we're so glad you're seeing value from Chili Piper and it's been easy to use for you and your team! ### 14. Scheduling Just Got Spicier with Chili Piper. **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah J. | Marketing operations Manager., Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Chili Piper?** Chili piper has highly robust integration capabilities; we have seamlessly integrated it with google workspace and Slack. Allowing us to easily manage customer and prospect information, schedule meetings, and track lead progress without switching between multiple systems. We have leveraged ChiliPiper's integration with Gmail to schedule conferences and send reminders on the panels easily. It allows booking sessions with clients when various teams in different locations are involved. It also has a user-friendly and simple-to-use interphase, which anyone on the team can easily use despite their skills in using ChiliPiper. The platform has made it easy for us to connect with customers and prospects and track important information about them. The tool also provides automatic email reminders that are useful in optimizing our sale process, thus reducing the workload and eliminating the need to remember or write down calls by hand with the risk of them being lost. **What do you dislike about Chili Piper?** Chili Piper does not always correctly reflect time zone changes when booking in advance, which may lead to confusion and stress around time changes, especially when booking with international customers. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper helps us automatically set up client meetings conveniently for both of us. It has helped us eradicate the issue of double booking meetings as it shares our calendar with clients. Chili Piper also provides a set of lead routing, tools, analytics, and reporting features that help our businesses track the performance of our sales and marketing efforts. It allows us to manage and qualify leads, route them to the appropriate team members, and follow the progress of each prospect. ### 15. Game changer for low bandwidth startup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Chili Piper?** Chili Piper implementation and support is incredible Product is easy to use and get started with Fast time to value Great value for software **What do you dislike about Chili Piper?** Distro doesn't have as many native integrations as stand alone lead routing products but for he platform value it cannot be beat. **What problems is Chili Piper solving and how is that benefiting you?** Able to vastly improve our speed to lead and fix our leaky pipe from inbound marketing to sales. ### 16. Chili Piper help take the stress out of scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick B. | Business Development Manager, Capital Markets, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Chili Piper?** Chili Piper makes scheduling simple and clear. It has a great user interface, a quick setup process, and offers numerous helpful features like scheduling by appointment type or allowing multiple people to be assigned to a booking. The calendar is also very intuitive, allowing for easy access to all appointments in one place. When on the platform it's a breeze figuring out everything from scheduling an appointment, generating reports, making calls, and responding to emails - making it very easy for staff members to keep up. **What do you dislike about Chili Piper?** When syncing with Outlook or Gmail, my schedule often appears to be off by one hour. The settings appear correct and they will sync back up but sometimes I will open the calender on a different day and my schedule will jump to a different day causing problems with lead management and other tasks. **What problems is Chili Piper solving and how is that benefiting you?** Scheduling is one of the biggest problems with client management. Being able to schedule client appointments is critical to ensuring you don't miss out on a crucial booking, and scheduling time for your team to call clients is key to ensuring you can successfully manage your marketing campaigns. With Chili Piper, I'm able to schedule all of my appointments in one place, keeping track of everything easily, and I'm able to keep track of my team's progress easily and quickly by having a clear calendar that we can all access. **Official Response from Karah Blandford:** > Hey Patrick! Really appreciate your thorough review of Chili Piper and we're glad to see you've had success implementing CP as part of your tech stack. We're curious to hear more about the issue you're experiencing with the syncing on your calendar. Feel free to reach out to your CSM or email karah@chilipiper.com. We'd be happy to help diagnose the issue and get you on your way to a perfect match on your calendar! Thanks again for the feedback, it's customers like you who make our day with these positive reviews! ### 17. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Mary N. | Channel Manager | Review Sites, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Chili Piper?** I currently help over see my conpany's G2 profile and I love that Chili piper integrates with G2. The ease of set up and use was fantastic. It has been a game changer! **What do you dislike about Chili Piper?** I haven't encountered anything that I dislike. **What problems is Chili Piper solving and how is that benefiting you?** Specifically with my role, chili piper allows visitors to our G2 profile to request and schedule a demo directly from the site without being redirected to an outside landing page. It has helped increase the number of requested meetings. ### 18. Chili Piper has made our team more productive and efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Manish W. | Head of Sales and Marketing, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Chili Piper?** I like its ability to help our team to manage sales and marketing processes in a more organized and effective way. It also enables better collaboration and coordination among our team members, which can help improve the overall effectiveness of our sales and marketing efforts It provides a range of customizable features and integrations that can be tailored to our company's specific needs and preferences Offers a user-friendly interface and easy-to-use tools for our teams. **What do you dislike about Chili Piper?** We risk miscommunications with clients during appointment scheduling or other errors if the software is not used correctly or if there are problems with the data it is working with. **What problems is Chili Piper solving and how is that benefiting you?** It has taken away the difficulty in managing and coordinating the scheduling of sales appointments, which can lead to missed opportunities and inefficiencies By acquiring Chili Piper, we said goodbye to poor customer engagement and communication, which resulted in lost sales and reduced customer satisfaction. Chili Piper's software helps us automate lead routing and appointment scheduling, saving time and improving our sales and marketing efficiency. ### 19. easy to schedule meetings with me **Rating:** 4.0/5.0 stars **Reviewed by:** Jitske A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Chili Piper?** Its easy to send my meeting link and for people to see my availability **What do you dislike about Chili Piper?** The buffers are not mandatory to honour so sometimes people schedule a meeting with me which is back to back to another meerting because they didnt respect the buffers **What problems is Chili Piper solving and how is that benefiting you?** automizing scheduling a meeting ### 20. Corporate Life Made Easier & Better Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Anmol B. | Lodging Partner Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Chili Piper?** I really enjoy the interface of Chilli Piper. It makes everything look quite simplified & organized & this is what I need during my busy workdays. Something that doesn´t complicate my routine. **What do you dislike about Chili Piper?** I had a little trouble in the beginning regarding the time zones & organizing the meetings at the appropriate hour. This led to a few mismatches & looked less professional on my part. I´d have liked if I could see what time zone the other person is on. **What problems is Chili Piper solving and how is that benefiting you?** The main problem that Chilli Piper solves for me is keeping track of all my meetings & scheduled discussions at one place. I can just go on the list from one tap & have a look at my planned calendar. ### 21. Chili Piper is my #1 Tool for Streamlining the Sales Process and Improving Customer Satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Tehmina B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2023 **What do you like best about Chili Piper?** >Chili Piper is a customer engagement and scheduling platform designed to help businesses improve customer satisfaction by streamlining the lead-to-booking process. >Chili Piper's real-time scheduling feature allows customers to book appointments with sales representatives in a matter of seconds, reducing the wait time and frustration that often comes with traditional scheduling methods >By automating scheduling, lead routing, and follow-up, Chili Piper helps sales teams close deals faster and improve overall efficiency, which can lead to a better customer experience > Chili Piper's calendar integration and mobile app make it easy for customers to schedule appointments at any time, from anywhere. >Chili Piper's lead routing rules allow businesses to personalize the customer's experience by assigning them to the right sales representative based on criteria such as geography, language, and more. **What do you dislike about Chili Piper?** Nothing to report about Chili Piper, but I would like to recommend more options to customize the platform to meet our specific needs and branding, such as Chili Piper integrating with a more number of CRMs and marketing automation tools. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper provides real-time analytics and reporting on key metrics like conversion rates, lead source performance, and meeting booking success. This information can be used to optimize sales processes and drive better results. Additionally, Chili Piper's reporting and analytics features provide businesses with valuable insights to improve the effectiveness of their customer engagement strategies. **Official Response from Karah Blandford:** > Hi Tehmina! We love to hear that Chili Piper is your go-to for improving speed to lead and customer experience. You made our day with your review! Appreciate the feedback on having more integrations available for more marketing automation tools. If you haven't already, make sure to check out our available integrations here: https://www.chilipiper.com/integrations I'd love to hear if there's something you're already using that can be integrated with Chili Piper. Feel free to shoot a message to your CSM for more info or email m at karah@chilipiper.com. Thanks again for the fantastic review! ### 22. One of my basics. Perfect to sort appointments. It is a comfortable tool for the user. **Rating:** 4.5/5.0 stars **Reviewed by:** Lourdes S. | Partner Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Chili Piper?** Comfort and receiving my appointments directly on Salesforce. An excellent tool for organizing meetings with the people with whom we need to connect daily to do our job successfully. Simplicity and speed in getting the tasks in a very comfortable way. I don't have many complaints about the product, I have typically used other similar ones, but this is the one that has given me the best result. It is a tool that I recommend to anyone who needs support when organizing a call schedule. So it is a tool that reduces the workload, eliminating the fact that you have to remember or write down calls by hand with the risk of them being lost, misplaced and thus losing contacts or rings that can be very significant. In summary, it is a comfortable tool for the user. **What do you dislike about Chili Piper?** Bugs sometimes, and if you have another colleague, the appointments go automatically to another colleague instead of you. It doesn't always happen, but there is room for improvement if we want to provide an excellent service. But nothing that prevents the tool from working correctly or that prevents you from doing your daily work in a comfortable way sincerely. The interface is simple, and you don't need special knowledge to understand how the tool works. I don't think it's a wrong tool, but there is always room for improvement. With a better polish, it would be perfect. Am I right? **What problems is Chili Piper solving and how is that benefiting you?** To sort my appointments out and make them right. An excellent tool for organizing meetings with people we need to connect daily to do our job successfully. The most annoying thing about phone appointments is forgetting to call at a particular time. Still, the system sends you email notifications an hour before each call and then 15 minutes before the ring, so if you forget, you have a severe memory problem. The tool makes you remember the hours and contacts you have to call throughout the day in an organized and transparent way. This is an obvious benefit for my workflow. ### 23. A Game-Changer for Sales Teams **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Digital Marketer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Chili Piper?** The best thing about Chili Piper is how it streamlines and automates the sales process, making it easier for teams to connect with potential customers and schedule meetings. The tool integrates with various CRM platforms, which helps to keep all sales activities organized and in one place. With Chili Piper, teams can save time and effort, freeing them up to focus on nurturing relationships and closing deals. **What do you dislike about Chili Piper?** One downside of Chili Piper is its limited reporting capabilities, making it difficult for teams to track and analyze their sales activities. **What problems is Chili Piper solving and how is that benefiting you?** Before using Chili Piper, managing my sales process was a hassle. It was time-consuming and involved a lot of manual work, making it difficult to connect with customers and schedule meetings. But Chili Piper changed that for me by streamlining and automating the process. With its integration with my CRM, all sales activities are organized and easily accessible, freeing up time and effort to focus on building relationships and closing deals. ### 24. Easy of use, good support, nice layout **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas P. | Revenue Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Chili Piper?** Create the possibility for our pre-sales team have meeting with leads as soon as they submit one of our forms. **What do you dislike about Chili Piper?** Clarity about price and plan. Not having the possibility to manage the billing part inside the platform. **What problems is Chili Piper solving and how is that benefiting you?** Lead routing to our pre-sales team. Creating an easy gate between leads and our reps. **Official Response from Karah Blandford:** > Thanks so much for your review, we're glad you're getting value and appreciate your feedback about our pricing. We'll share this feedback with your team and hope to improve this functionality in the future. ### 25. Great Tool with Great People **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Chili Piper?** We have had two specialists with Chili Piper, and they have been absolutely amazing. Whenever we need something, all I have to do is reach out to Andrew, who is right on it. At times, it feels like we are their only client. The tool is easy to use and powerful. **What do you dislike about Chili Piper?** So far, there is nothing that I don't like. **What problems is Chili Piper solving and how is that benefiting you?** Speed to lead! Chili Piper is ensuring that our clients get to talk to a specialist as soon as possible. ### 26. A Game-Changing Tool for Lead Management and Sales Qualification **Rating:** 4.5/5.0 stars **Reviewed by:** Prachi D. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Chili Piper?** The best thing about Chili Piper is its ability to automate and streamline the lead management and sales qualification process. It allows me to route leads to the right sales rep based on predefined rules and provides a calendar booking feature to schedule meetings with leads in real-time. This eliminates the need for manual lead distribution and the back-and-forth of scheduling meetings, freeing up valuable time for sales reps to focus on closing deals. **What do you dislike about Chili Piper?** One downside of the tool is that it can take some time to set up and configure the rules and routing, especially for organisations with complex lead management processes. Additionally, the tool primarily focuses on lead management and sales qualification, so it may not be as helpful for teams that require more robust sales and CRM capabilities. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper has been instrumental in improving my team's efficiency and effectiveness in managing leads and qualifying sales opportunities. It has eliminated the need for manual lead distribution and scheduling, allowing us to focus on what matters: closing deals. It has also provided valuable insights into the lead management process, helping us to identify areas for improvement and optimise our sales strategy. ### 27. Valuable tool for scheduling process and enhancing lead management **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth P. | Revenue Marketer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Chili Piper?** I like a few things about chili piper. One of the things I like is that the calendar scheduling tool is straightforward to use and it integrates well with other software that I already use such as Salesforce and Slack. This makes it easy to connect with our customers and prospects and track important information about them. I also like other features such as automatic email reminders that are useful in optimizing the sale process. **What do you dislike about Chili Piper?** The main drawback I find about Chili Piper application is their pricing. Depending on the company's chosen plan, it may not be affordable for small companies. Also, it has limitations on customization, for example you can not add multiple time slots when scheduling meetings. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper aims to streamline and automate the sales process. Its easy-to-use interface and scheduling capabilities help us save time for sales representatives and help close more deals. By removing barriers for leads and customers and giving thorough data on leads and customers, it also aids our revenue marketers in better managing their workflow. ### 28. A Comprehensive Lead Management and Sales Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel C. | Marketing Associate, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Chili Piper?** One of the biggest pros of Chili Piper is its ability to integrate with popular CRM and sales tools like Salesforce, Hubspot, and Marketo. This allows businesses to easily manage their leads and sales pipelines within a single platform. Another pro is the tool's intuitive interface, which makes it easy for even non-technical users to set up and use. The platform also offers a variety of customization options, allowing businesses to tailor it to their specific needs. **What do you dislike about Chili Piper?** The tool is designed to streamline and optimize complex lead management and sales processes, so it may be overkill for companies with simpler needs. **What problems is Chili Piper solving and how is that benefiting you?** One of the biggest problems that Chili Piper is solving is the issue of lead leakage, which occurs when leads are not properly followed up on or fall through the cracks due to inefficient routing or communication. This can result in missed sales opportunities and decreased revenue for businesses. By automating the lead routing process and providing a centralized platform for managing leads and sales pipelines, Chili Piper helps businesses ensure that no lead is left behind and that every opportunity is maximized. This can lead to increased efficiency, improved sales outcomes, and higher overall revenue. ### 29. Very easy to use and also flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Kateryna‌ A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Chili Piper?** As a Customer Success Manager, I use Chili Piper every day to manage my book of business and for me, it's very convenient. It's quite easy to schedule calls with the tool and it gives flexibility by setting up custom schedules, invitation emails, and reminders. It can be integrated with Gmail which I love the most. In particular, Chili Piper can generate mutual slots with recipients added to the email which makes it much easier to schedule calls for the clients when multiple teams in different locations are involved. **What do you dislike about Chili Piper?** It would be nice to have a search bar on the dashboard to look for a particular feature/meeting type. Sometimes it's a bit difficult to navigate because there are many functionalities within each section. Other than that, Chili Piper is great! **What problems is Chili Piper solving and how is that benefiting you?** Being able to simplify the process of engaging customers for business reviews and workflow consultations. Chili Piper also helps customers easily schedule calls with their dedicated CSM. ### 30. The best solution I've found for minimizing the drop off from demo request to meeting booked! **Rating:** 5.0/5.0 stars **Reviewed by:** Conrad D. | Head of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Chili Piper?** Chili Piper is the best solution I've found for reducing the fall off happens between demo request and demo booked. As a digital marketer, we know that every time you require an interaction from a user it leads to fall off. Couple that with having to coordinate times via email, and it grows exponentially! Chili Piper's system puts the calendar in front of them when it counts and best of all it puts the RIGHT calendar in front of them with the sophisticated routing tools, booker and criteria. We can also ensure that it effectively gets to the correct owner or through our round robin for different teams based on the criteria filled out on the form. **What do you dislike about Chili Piper?** I honestly haven't found anything yet. We've enjoyed every part of the system. **What problems is Chili Piper solving and how is that benefiting you?** Getting calendars in front of our users when they're ready to book and when their intent is the highest greatly reduces the amount of time spent booking meetings and the falloff that happens at this time. ### 31. Ok product, but horrible to work with. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Chili Piper?** The product is nice; it helps you get inbound demo requests booked onto a rep's calendar. This helps with conversion rates and limits the number of people we need to follow up on inbound leads. **What do you dislike about Chili Piper?** Every time I have an interaction with ChiliPiper it isn't good. Support: Never fixes the issues or answers the questions. Once, they broke our whole routing queue on a service call and the support rep didn't know how to fix it. After the renewal, we paid our invoice and they came back trying to say there was a mistake and they are changing our prices; this is against the TOS they have, but it was a last-minute effort to raise the price on us again. They should all take a break from posting how great they are on LinkedIn and service their customers. **What problems is Chili Piper solving and how is that benefiting you?** Routing leads to calendars is the primary value ChiliPiper provides. We do not use the meeting links as we have other software that we use for the meeting links. **Official Response from Karah Blandford:** > Sorry to hear about your frustrating experience with our platform. We want to see if we can make this right and escalate your frustrating experience to our Director of Customer Love, Serban. He can be reached at serban@chilipiper.com. Update March 7/23: Hi again! Reaching out again as we'd love to get in touch with you to better diagnose the issue. We haven't heard from you but hope that you'll consider reaching out to Serban so we can get to the bottom of this. ### 32. A tool a step above it's competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Chili Piper?** Chili Piper allows for our MOPs to assist Sales and CS teams to set Demos and activation meetings quickly and conveniently for our prospects and customers. Their integrations with SFDC, Calendars and Marketing automation tools create reliable workflows to bring MQLs directly to sales and also to set meetings for converted leads to help with the set up our products. **What do you dislike about Chili Piper?** Tighter integrations with our marketing automation platform would be helpful to use outside of lead generation. There are simple work arounds and chili piper has been a partner to help MOPs be at the for front of the tool. **What problems is Chili Piper solving and how is that benefiting you?** Demo request are a cinch with Chili Piper and once we had all of our queues and meeting types set we were able to begin scaling for different teams. We have also been able to identify upgrades needed for SFDC to help our sales teams due to implementation. ### 33. Seamless Booking Tool & Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson C. | Customer Onboarding Manager II, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Chili Piper?** I love that Chili Piper is seamlessly integrated with Google & Salesforce to allow me to book clients with members of multiple teams within one click of a button, and for customers to book with me easily within their time zone. I meet with 10+ customers per week and screen share to book multiple calls with different teams seamlessly through the Chili Piper and Salesforce integration. I have been asked numerous times what booking tool I'm using because clients are always impressed by the sleek performance of the tool. I love that there is a summary of the meeting booked after booking to allow for immediate confirmation/note taking. Chili Piper has been a game changer for me at work! **What do you dislike about Chili Piper?** There are multiple time zones represented, despite the current time zone (i.e. when booking with international customers, I do confirm what their current time is before booking in Chili Piper because there could be seasonal differences). Time zone changes are not always reflected properly, too, when booking in advance and I have run into issues where I think I am booking for Eastern Time, but then the time changes as scheduled, but the time is not updated/reflected in the tool. This gets complicated and causes stress around time changes. I have had several customers let me know that Outlook/Office 365 does not automatically provide call reminders from Chili Piper, therefore they have missed meetings or been late. Google does not have this same issue. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper is making my job easier everyday. I am seamlessly able to be on a call with customers from multiple time zones and see what will work best for everyone, and book meetings accordingly without having to do any mental math. I trust Chili Piper and know it is a reliable tool for booking meetings. ### 34. So Convenient, Love the Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra P. | Customer Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Chili Piper?** The best parts about using ChiliPiper are: - User-friendly - Rescheduling links included in meeting invites - Synchs to your Google Calendar - Ability to add Meeting Buffers **What do you dislike about Chili Piper?** The parts of Chili Piper that are less intuitive: - You have to personalize your meeting form to include a line for a topic of discussion. I think think this should be the default. - Reassigning a meeting to a colleague was simpler in vCita, but I am sure I will get the hang of it in ChiliPiper **What problems is Chili Piper solving and how is that benefiting you?** Scheduling customers with the right people without overlap became an issue with victa due to a change they made in how it integrates with GCal; it was not showing the actual availability of team members. With ChiliPiper, we don't have to deal with that anymore. It accurately syncs with GCal, so we no longer have to worry about accidentally booking meetings for times people are not already booked for. ### 35. Chili Piper makes scheduling meetings super easy! **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Chili Piper?** As a Sales Development Representative, Chili Piper makes scheduling meetings for my Account Executives smooth and seamless. It integrates with all the apps I use so I don't have to leave the browser I'm on (during the call) to see the AE's current availability and book the meeting. It even has a round-robin that tells me which AE to schedule the next meeting with, so I don't have to keep track of that! **What do you dislike about Chili Piper?** Once I book the meeting with the AE, I no longer have ownership of that meeting and can't make adjustments. If the prospect notifies me that they need to reschedule for a different time, I have to coordinate with the AE to get it rescheduled. Honestly, it could be something that is in the settings that needs to be adjusted on our end in order to have that functionality. It hasn't been a big issue, really. Just something that I would change if I could. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper helps to make scheduling meetings for multiple people a less-cumbersome process. Without Chili Piper, I would be toggling back and forth between different browsers, tabs, and screens! Chili Piper makes the whole process smooth and seamless. ### 36. A Top tier Scheduling Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jack W. | Project Manager., Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Chili Piper?** Scheduling with Chili Piper is excellent, and it works perfectly. We use it to organize all meetings for our executives in a seemless way. It is very flexible, allowing us to reschedule any calls at any moment cohesively. It adds Zoom Info on the calender invitation automatically. It is possible to share time suggestions without having to block that calendar time. **What do you dislike about Chili Piper?** Honestly it's tough to dislike Chili Piper, although It will be much better to have a feature like a time suggestion based on the email opens or something of that sort. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper is of great help to us in terms of handling cumbersome and time-consuming tasks. At very affordable rates, we are able to book and schedule meetings for the company executives in a perfectly organized fashion. ### 37. AUTHENTIC AND HONEST REVIEW ABOUT CHILI PIPER!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie_ B. | Medicare Market President, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Chili Piper?** *I like it's ability to create multiple booking pages and book across multiple calendars which is a win. *Also i like how it is a convenient option for scheduling. **What do you dislike about Chili Piper?** Scheduling just got spicer with chili piper,nothing to dislike towards it. **What problems is Chili Piper solving and how is that benefiting you?** Has helped us eradicate the issue of double booking meetings. Easy to use. ### 38. Automated booking for a great customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Benson M. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Chili Piper?** Automation of booking on website forms, booking of meetings for other reps, and all the tracking that comes along with it. The functionality and tracking outpaces competitors when it comes to inbound scheduling and BDR scheduling. **What do you dislike about Chili Piper?** The user interface and setting things up could be more intuitive. Reps setting up their own meeting types and reminders can be confusing for them. Additionally a new competitor on the market has created the ability for those on the booking in to login with their calendar and see their availability as well which makes things even easier for the customer **What problems is Chili Piper solving and how is that benefiting you?** Allows customers requesting a demo or scheduled call to eliminate the back and forth and just be able to view a calendar and book right from the website. We have saved significant rep time with initial booking, rescheduling, and BDR meeting scheduling ### 39. Chili Piper, a distinctive option for Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Fedel O. | Sales Representative, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Chili Piper?** Visibility of multiple employee calendars. I'm able to see what my co-workers are working on and when they're available for meetings. I find this feature especially helpful when trying to squeeze in a meeting during busy times or avoid conflicts with work responsibilities. **What do you dislike about Chili Piper?** Nothing about the base functionalities I use, just that it would be great to see the option to export my calendar as a PDF or Excel file. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper is a standout platform when it comes to efficiently scheduling meetings and converting inbound leads. By providing visibility into multiple employee calendars, it is easy to plan ahead and avoid conflicts. This way, I can manage my time more effectively and convert more leads. **Official Response from Karah Blandford:** > Hi Fedel, really appreciate your feedback on Chili Piper and especially love that it has helped your team avoid conflicts and schedule meetings easily. Love to hear you feel Chili Piper is a standout platform! We've recorded your feedback re: exporting your calendar, definitely an interesting take on how you're using CP. We'd love to hear more about this product feedback. Feel free to email me at karah@chilipiper.com so we can get more information from you on this. We're always looking to improve our offering for customers and your feedback will help us make sure we're implementing what matters most. Thanks again for the great review! ### 40. Game changer software with exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Lisette R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Chili Piper?** The automation is saving us so much time, allowing me to allocate my time to more important operations task. The detailed customized responses and reminders will expedite our pipeline and close rates. Our implementation team was fabulous. **What do you dislike about Chili Piper?** it can be very intricate in syncing with a CRM so it's important to have knowledgeable staff to work on the integration. **What problems is Chili Piper solving and how is that benefiting you?** distributing leads directly to territory reps and matching with our CRM, also allowing booking on individual calendars and automation of custom reminders and responses. **Official Response from Karah Blandford:** > What an awesome review Lisette! Thanks so much for the glowing review of Chili Piper. Glad to see you're getting a ton of value from the platform and that you're seeing the time savings and close rates improve. We'll pass along this feedback to your implementation team here at Chili Piper. Great feedback like this allows us to further improve how we approach onboarding, so we're happy to hear that this process was seamless and you felt you had the support you needed to get going with our tool. Thanks again! ### 41. It basically doesn't work **Rating:** 0.5/5.0 stars **Reviewed by:** Asher R. | VP of Creative Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Chili Piper?** There are some features that look attractive and may become useful as they continue developing the tool. Support was also as helpful as they could be given a faulty product. **What do you dislike about Chili Piper?** Our sales rep showed us a variety of features that weren't possible. It took about 2 months to fully integrate due to a number of bugs and technical requirements that weren't disclosed upfront. Ultimately, onboarding the tool just took more of our time than it saved with any automation features. **What problems is Chili Piper solving and how is that benefiting you?** The feature that worked best was instant booker - it's nice to be able to quickly drop a few meeting times into an email in a way that's visual and clickable **Official Response from Karah Blandford:** > Hey Asher! So sorry to hear about your frustrating experience with Chili Piper - it sounds like you experienced some onboarding issues that were unable to be resolved. It's great to hear that support was helpful but still unfortunate the product didn't work as intended for you. After doing some digging, it looks like the issue was related to Google Tag Manager double firing on the page. We always try to address possible implementation obstacles before they arise, but this is a technical issue we haven't come up against in the past. Thanks to your feedback this is something we'll definitely plan for in the future given your experience. If you’re open to discussing further how we could have improved your experience, please feel free to email karah@chilipiper.com. Your input will help us diagnose these issues earlier on and create a better experience for new customers. ### 42. My professional life became a lot easier thanks to Chili Piper´s organizational structure. **Rating:** 4.0/5.0 stars **Reviewed by:** Anmol B. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Chili Piper?** The partner gets notified a few times before the meeting and he/she can stay prepared or even reschedule it. The overall interface is friendly & I can easily access my calendar. **What do you dislike about Chili Piper?** Since I´m calling different time zones, it´s always a task figuring that out. I wish it were better integrated into the UI. When I went to edit the meeting times, I saw the time zones but it wasn´t clear enough since after confirming the change, I got a different time than the one that I selected. **What problems is Chili Piper solving and how is that benefiting you?** I make many calls in a day & it´s very easy to lose track of some of them. Chili Piper solves this problem for me by organizing all my meetings in one place & sending them in at the right time. ### 43. WAY more than a scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kinsey M. | Salesforce Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Chili Piper?** It removes so much friction from our scheduling and handoff process: suggest a few times, book a meeting, auto handoff from SDR to AE, remind the prospect to join, and all of that is tracked in Salesforce with no added work - it's magic. Their support - both product support and customer success - is the most impressive and helpful I've experienced. **What do you dislike about Chili Piper?** Nothing to report here. When I run into trouble, the Chili Piper Team provides a creative solution, makes an enhancement, or helps me explain to my stakeholders why we shouldn't be trying to do what we're doing anyway (with data to back it up). **What problems is Chili Piper solving and how is that benefiting you?** We planned to use Chili Piper "for scheduling'" (obvious, right?) coming from Calendly, but we're doing SO much more after just 6 months: -Our SDRs book for Prospects on behalf of AEs, and that's how we (round robin) handoff Leads in Salesforce automatically from the openers to the closers -We use the auto-created Events in Salesforce for Activity and No Show reporting -We just launched an in-app link that allows new customers who meet specific criteria to instantly book a call with Sales, which generates a Lead in Salesforce automatically (representing an upgrade Opportunity) -When a Spanish-speaking prospect reaches out, a Spanish Queue and Meeting Types enable quick handoff to our bilingual team, with the invite and reminders sent to the prospect in their preferred language -Our Customer & Partner Success teams use Chili Piper to suggest meeting times to customers for things like monthly check-ins, QBRs, escalations, etc. -When a new client signs up, they can instantly book with a member of our one-to-many CS team and meetings are evenly distributed via Round Robin -When multiple internal folks need to be involved in a client meeting, Chili Piper automates that for us so we don't have to manually compare calendars -Soon we'll start using Chili Piper to create Contacts & Cases in Salesforce as part of our Onboarding Handoff process -Users talking with our Support Bot can book a call using the Chili Piper integration with that bot - this automatically schedules a call for them with our Phone Team, who was previously going back and forth to find mutual availability via email -Bottom line: Chili Piper saves us time and smooths out SO many previously painful processes ### 44. Best Lead Routing and Meeting Scheduler **Rating:** 4.5/5.0 stars **Reviewed by:** Karuthapandian M. | Lead - Marketing Operations, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Chili Piper?** One of the best meeting booking tools for Hubspot CRM and MAP, also an Industry leader for Hubspot users. Creating multiple teams (Team segmentation based on country, and company size) and adding round robin for each team. Conditional lead routing can be done using the conditions. 1. To route country-specific: We can host our own Inbound web form on the landing page and not necessarily Hubspot form, and then we can use IP stack (A mini tool) to enrich the country details. 2. To route by company size: As I see in Hevo’s demo page, we collect company size as a field and we can use that in our Chilipiper form to route the leads **What do you dislike about Chili Piper?** Cost - 400$ for 4 Inbound concierge licenses and it will add 45$ each for additional licenses. Requires tool knowledge to set up and create new processes. Their onboarding team will help us on all the steps but managing, and monitoring closely requires more attention to the tool Setting up the custom properties in Chilipiper and mapping that to Hubspot needs advanced reporting skills and tool experience. **What problems is Chili Piper solving and how is that benefiting you?** Using our custom Inbound form on the website (Hubspot forms don't allow customization) and Lead routing. Meeting reports and dashboard in Chilipiper are used for our weekly,monthly and quarterly analysis ### 45. Chili Piper has completely revolutionized how we schedule meetings and work with our clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | Inside Engagement Professional - Commercial Sales, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Chili Piper?** Chili Piper has taken the hassle out of scheduling and seamlessly improved our accessibility to our members. Clients can look directly at your schedule and find a time that works best for them without the redundant back and forth trying to agree on a date or time. We have had amazing customer service from the Chili Piper team and assisting with any issues or concerns. **What do you dislike about Chili Piper?** As a medical insurance provider, we work directly with clients as well as brokers. A lot of the time, the broker would like to be included on the call with the client (2 outside parties). My only feedback would be if there was a way to schedule a single meeting for myself and 2 outside entities if possible. I also would ask if dynamic tag links could be vanity links instead of the full URL link as well as easily add attachments to calendar invites for meetings. **What problems is Chili Piper solving and how is that benefiting you?** Truthfully, any pain point or issue we've brought to Chili Piper's attention they have been amazing at finding a resolution or working with their team to take in the feedback. ### 46. Streamlined our qualification process **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly M. | Sr. Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Chili Piper?** In moving our demo scheduling process to Chili Piper, we were able qualify prospects through a form and only provide the calendar picker to prospects that fit our ICP. This has saved our SDRs a lot of time not having to research each demo lead. The Instant Booker tool has also been incredibly helpful for scheduling meetings while on the phone with prospects. **What do you dislike about Chili Piper?** There were a few kinks getting the Chili Piper code installed with our HubSpot form, but after we got that sorted, it worked seamlessly. **What problems is Chili Piper solving and how is that benefiting you?** In automating the meeting booking process, we're able to evenly route leads to AEs, improve demo completion rates and better the user experience. ### 47. User friendly and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa D. | Onboarding Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Chili Piper?** I enjoy how easy it is to update my profile and availability with Chili Piper. I enjoy the reminders it can send before meetings and just how easy it makes scheduling meetings with customers. **What do you dislike about Chili Piper?** The downside is it does take some time to get the rules just right when you have a large team. **What problems is Chili Piper solving and how is that benefiting you?** Chili Piper solves my problem of efficiently scheduling meetings with customers. It benefits me by how easy it is to share a link with my availability and to also reschedule if needed. ### 48. Best new tool for our RevOps tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Revenue Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Chili Piper?** Chili Piper is filling a gap in the funnel that no other tool was capable of. I already consider CP knowledge a MUST for RevOps career path, and there are no competitors that offer the same solution. CSM and support are amazing - responsive, fast, proactive, and can handle technical questions. Besides that, CP is sassy, silly, and they make me laugh (I never expect it from a vendor). They have great content all accross the different channels. It has been a fun journey as a customer. I truly believe in continuous education and they just launched their university + certifications. Highly recommend to any RevOps, MarketingOps, Marketing and DemandGen professionals. **What do you dislike about Chili Piper?** I am not a big fan of some product/field names. I don't think they are too intuitive. **What problems is Chili Piper solving and how is that benefiting you?** Booking meetings faster / avoiding data leaks ### 49. Extremely Competitive Executive Online Meeting Lifecycle Automation Channel Tailored **Rating:** 4.5/5.0 stars **Reviewed by:** Connor S. | Transport Manager, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Chili Piper?** Being fully advanced on scheduling and routing B2B revenue teams. Its products help revenue teams double their inbound conversion. Self-explanatory to enhance seamless experience with colleagues. It's tailored to suit an exceptional instant web form scheduling, live calls and video, one-click booking, website embed, advanced lead routing, flexible round-robin, handoff meetings, among other services. Personally I crown how it enables me to join in online briefing despite being away from country of origin and office I work for. **What do you dislike about Chili Piper?** No worries since it technical support team resolvesd all issues and keeps on developing it, it over delivers its services. **What problems is Chili Piper solving and how is that benefiting you?** Capabilities of engaging all targeted members to join online business meetings regardless where they are deployed. It has overall quality satisfaction on video and audio conferencing, live streaming, instant mass messaging and sharing files. Besides it support conversations and sessions recording for sharing or later referrals. ### 50. A practical, user-friendly and very useful tool in my day-to-day work life **Rating:** 4.0/5.0 stars **Reviewed by:** Magda K. | Account manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Chili Piper?** It gives me an easy and practical way to stay in touch with our clients. I can either book meetings directly or share my calendar link to have the client reach out to me when it's most convenient for them. **What do you dislike about Chili Piper?** I wouldn't say I like the automated templates, though the idea behind them is good. It is worded a bit odd in my market language (Croatian). However, I cannot speak for other markets. **What problems is Chili Piper solving and how is that benefiting you?** It helps me keep in touch with our clients, lets me easily close/open my working hours in the calendar and makes me more productive since I don't need to think about each meeting. ## Chili Piper Discussions - [Is there anyway to automatically offer up times based off multiple participants' calendars?](https://www.g2.com/discussions/43322-is-there-anyway-to-automatically-offer-up-times-based-off-multiple-participants-calendars) - 2 comments, 1 upvote - [Is video conferencing for meetings included in all packages?](https://www.g2.com/discussions/is-video-conferencing-for-meetings-included-in-all-packages) - 2 comments, 1 upvote - [What counts as a user?](https://www.g2.com/discussions/what-counts-as-a-user) - 1 comment, 1 upvote - [Do integrations cost extra?](https://www.g2.com/discussions/do-integrations-cost-extra) - 1 comment, 1 upvote - [I have a sales development representative booking for an account executive. Does that count as one license or two?](https://www.g2.com/discussions/i-have-a-sales-development-representative-booking-for-an-account-executive-does-that-count-as-one-license-or-two) - 1 comment, 1 upvote - [View Chili Piper pricing details and edition comparison](https://www.g2.com/products/chili-piper/reviews?page=2&utm_source=rewards-badge§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+21%3A36%3A53+-0500&secure%5Bsession_id%5D=42dad4eb-50d2-4ca0-b78c-7ef9720aecfd&secure%5Btoken%5D=b912b9ce8028b52d6a72734b6c71e8886244f48813b578a6e035f69a9c9656ae&format=llm_user) ## Chili Piper Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Chili Piper Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Matching** - Priority Matching - Account Tiebreakers - Fuzzy Matching **Calendar View** - Multi-Calendar View - Customizable Viewing **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Routing** - Match and Route - Multi-Objects - Territories - Working Hours **Shared Calendar** - Calendar Collaboration - Multiple Calendar Management **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Platform Operations** - Service level Agreements - Audit Logs - Duplicate Match - Capping - Analytics - Integrations - Alerts & Notifications - AI Lead Matching & Routing **Accessibility** - Screen Reader Compatibility - Keyboard Shortcuts **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integration** - Sync Multiple Calendars - Import Events - Software Integrations **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Notifications** - Customized Calendar Notifications - Location-Based Alerts **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Calendar** - Cross-system Integration ## Top Chili Piper Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,556 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,490 reviews)