# Vicasso Reviews **Vendor:** Vicasso **Category:** [Salesforce Channel Partners ](https://www.g2.com/categories/salesforce-channel-partners) **Average Rating:** 3.4/5.0 **Total Reviews:** 5 ## About Vicasso Vicasso is a Salesforce ISV partner that helps customer service organizations operate more efficiently using award-winning AppExchange apps. We help customer service leaders reduce service costs and prevent cases from slipping through the cracks. Our apps do this by eliminating friction that wastes time and money. As a result, agent productivity increases, cases close faster, and you save money. Our AppExchange apps: Case Flags helps service agents decide what case to work on next using color-coded flags to prioritize their caseloads. File Slayer is an AI-powered app that automatically cleans file clutter on cases like social media icons created from email signatures, so that agents can find files faster. Email to Case Premium helps service leaders improve support efficiency by reducing the number of clicks, screens, and tasks involved with processing cases. It’s like giving a virtual assistant to every agent. Case Merge Premium helps support teams eliminate redundant work by automatically merging duplicate cases. Simple Survey helps service leaders get actionable feedback from customers by sending surveys customers actually want to take. Case Split enables service agents to separate unrelated issues into their own cases, which makes communication threads easier to follow and improves case resolution time. ## Vicasso Reviews ### 1. Friendly customer service & support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **Describe the project or task Vicasso helped with:** We use Email to Case Premium and Simple Survey. E2CP allows our support team to respond, view, and track cases assigned to them as well as properly route cases to the correct queue. We use simple survey to send NPS surveys for closed cases. **What do you like best about Vicasso?** The support team is quick to respond and always willing to help diagnose any problem we are having. The ongoing maintenance is low, the set up was easy, and it integrates well with Salesforce. **What do you dislike about Vicasso?** Simple Survey is not as user-friendly as I would like-making a change to a survey can be time-consuming and not as easy as it should be. It is also hard to test. **What problems is Vicasso solving and how is that benefiting you?** We are increasing response time and closing of cases as well as easily collecting NPS scores on closed cases. ### 2. Best in Salesforce Consulting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **Describe the project or task Vicasso helped with:** Overall Improvement in sales experience as well as Salesforce adoption and data quality. **What do you like best about Vicasso?** They are very skilled and knowledgeable in what they do and offer as services. They were quick to understand the challenges and provide solutions that will work with our company's ecosystem. **What do you dislike about Vicasso?** Nothing as such. The team that worked with us was pretty helpful and agile to help us reach our goal quickly. **What problems is Vicasso solving and how is that benefiting you?** We were looking at improving our sales forecasting and increase sales productivity. We were able to improve our active selling time and improve our sales pipeline. ### 3. Mediocre work - Mediocre Price - Ridiculous Collections **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2017 **Describe the project or task Vicasso helped with:** Salesforce configuration and integration work. **What do you like best about Vicasso?** They worked with us and helped us accomplish what we need to with salesforce. **What do you dislike about Vicasso?** They neglected to charge sales tax initially. Four months later they charged $8 worth of sales tax. They harassed my team and disrupted my business over $8 worth of sales tax on a $4K project. **Recommendations to others considering Vicasso:** Don't cut off your nose to spite your face. Admit you've made a mistake and move on. ### 4. EMail to Case Premium ROCKS!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rick E. | Global Security Solutions Technical Services, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2015 **What do you like best about Vicasso?** utility offered in product and ease of use **What do you dislike about Vicasso?** Nothing. Product worked as advertised. We are happy with it and are now trying some of their other products ### 5. Simple implementations and lots of knowledge base articles **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2014 **What do you like best about Vicasso?** Large amount of information available on their knowledge base. **What do you dislike about Vicasso?** Their phone support is a call centre that logs the case on your behalf. ## Vicasso Discussions - [What is Internet Creations used for?](https://www.g2.com/discussions/what-is-internet-creations-used-for) - [View Vicasso pricing details and edition comparison](https://www.g2.com/products/vicasso/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A23%3A58+-0500&secure%5Bsession_id%5D=bcaf3a57-5dee-45fc-8e7f-ac3b244163be&secure%5Btoken%5D=e8804b257744fefff0e1dc3215df1167798942db039b267f43f6e432c9de3c76&format=llm_user) ## Vicasso Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Vicasso Alternatives - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) - 5.0/5.0 (89 reviews) - [CloudMetic Salesforce Solutions](https://www.g2.com/products/cloudmetic-salesforce-solutions/reviews) - 4.4/5.0 (23 reviews) - [Algoworks](https://www.g2.com/products/algoworks/reviews) - 4.7/5.0 (23 reviews)