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Vicasso Reviews & Provider Details

Vicasso is a Salesforce ISV partner that helps customer service organizations operate more efficiently using award-winning AppExchange apps. We help customer service leaders reduce service costs and prevent cases from slipping through the cracks. Our apps do this by eliminating friction that wastes time and money. As a result, agent productivity increases, cases close faster, and you save money. Our AppExchange apps: Case Flags helps service agents decide what case to work on next using color-coded flags to prioritize their caseloads. File Slayer is an AI-powered app that automatically cleans file clutter on cases like social media icons created from email signatures, so that agents can find files faster. Email to Case Premium helps service leaders improve support efficiency by reducing the number of clicks, screens, and tasks involved with processing cases. It’s like giving a virtual assistant to every agent. Case Merge Premium helps support teams eliminate redundant work by automatically merging duplicate cases. Simple Survey helps service leaders get actionable feedback from customers by sending surveys customers actually want to take. Case Split enables service agents to separate unrelated issues into their own cases, which makes communication threads easier to follow and improves case resolution time.

Seller

Vicasso

Discussions

Vicasso Community

Overview by

Anthony Pica (Marketing Technologist)

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GC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

9/28/2021

"Friendly customer service & support"

3.5/5

Describe the project or task Vicasso helped with:

We use Email to Case Premium and Simple Survey. E2CP allows our support team to respond, view, and track cases assigned to them as well as properly route cases to the correct queue. We use simple survey to send NPS surveys for closed cases. Review collected by and hosted on G2.com.

What do you like best about Vicasso?

The support team is quick to respond and always willing to help diagnose any problem we are having. The ongoing maintenance is low, the set up was easy, and it integrates well with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Vicasso?

Simple Survey is not as user-friendly as I would like-making a change to a survey can be time-consuming and not as easy as it should be. It is also hard to test. Review collected by and hosted on G2.com.

What problems is Vicasso solving and how is that benefiting you?

We are increasing response time and closing of cases as well as easily collecting NPS scores on closed cases. Review collected by and hosted on G2.com.

GI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/29/2019

"Best in Salesforce Consulting"

4/5

Describe the project or task Vicasso helped with:

Overall Improvement in sales experience as well as Salesforce adoption and data quality. Review collected by and hosted on G2.com.

What do you like best about Vicasso?

They are very skilled and knowledgeable in what they do and offer as services.

They were quick to understand the challenges and provide solutions that will work with our company's ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Vicasso?

Nothing as such. The team that worked with us was pretty helpful and agile to help us reach our goal quickly. Review collected by and hosted on G2.com.

What problems is Vicasso solving and how is that benefiting you?

We were looking at improving our sales forecasting and increase sales productivity. We were able to improve our active selling time and improve our sales pipeline. Review collected by and hosted on G2.com.

EI

Verified User in Internet

Mid-Market (51-1000 emp.)

5/8/2017

"Mediocre work - Mediocre Price - Ridiculous Collections"

0/5

Describe the project or task Vicasso helped with:

Salesforce configuration and integration work. Review collected by and hosted on G2.com.

What do you like best about Vicasso?

They worked with us and helped us accomplish what we need to with salesforce. Review collected by and hosted on G2.com.

What do you dislike about Vicasso?

They neglected to charge sales tax initially. Four months later they charged $8 worth of sales tax. They harassed my team and disrupted my business over $8 worth of sales tax on a $4K project. Review collected by and hosted on G2.com.

Recommendations to others considering Vicasso:

Don't cut off your nose to spite your face. Admit you've made a mistake and move on. Review collected by and hosted on G2.com.