Greenhouse Reviews & Product Details

The system is highly automated, and the most important elements are customizable. It’s also compatible with on-premise environments (as opposed to cloud-based calendars), which matters a lot to us. I’m glad to see they’re improving the Reporting and Analytics features and putting real attention into what has been one of the weaker aspects of the system. Their Customer Success team has also been consistently solid and a big support for us. Review collected by and hosted on G2.com.

Pricing - it's getting quite expensive and you may need to pay for some features that you won't need

Support - they do not offer telephone support. Review collected by and hosted on G2.com.

I like that Greenhouse is very easy to use and very simplistic. Even with over 200 hiring managers in the field who aren't necessarily recruiters, they find Greenhouse very easy to use. The front end user experience is very simplistic, making it straightforward to roll out to my team. Review collected by and hosted on G2.com.

The back end of Greenhouse isn't extremely user-friendly for us in the retail side. I'd love to see more bulk features, especially since we have about 700 evergreen roles that are consistently posted. Anytime anything needs to be updated, it's a manual process. I can't go in and bulk update all of my CSR roles at once, which would be really helpful. The back end takes a lot more manual work compared to the previous system we used. Review collected by and hosted on G2.com.

It’s very intuitive and easy to navigate. It integrates smoothly with our workflows and has helped us elevate our processes, which has boosted engagement. It has also enabled us to automate many tasks that were previously manual, leading to better performance and faster hires. Overall, we’ve seen a clear ROI. Support has been consistently responsive and helpful. Review collected by and hosted on G2.com.

While it has helped us streamline many processes, getting it up and running—and then maintaining the workflows—has taken a large amount of effort. Review collected by and hosted on G2.com.

I like how Greenhouse helps us rack and stack candidates for different jobs. The onboarding feature is great as we hire candidates through Greenhouse and then launch them into onboarding. The reporting functions are really useful for tracking metrics and KPIs. The scorecard features are great because they're very helpful in easily distinguishing different interviews and using the new AI features in the scorecards helps when sending information to hiring managers and leadership. The scorecards also help set up interviews by giving direction and pointing where the interview needs to be focused, whether on the recruiting side, the hiring manager, or the technical screen. Greenhouse gives us everything we need for tracking applicants, gathering resumes, reviewing interviews and offers, and going through approvals for reps and offers. It's a really great tool. Review collected by and hosted on G2.com.

The biggest thing that could be improved in Greenhouse is the database searching for candidates. It's really difficult to search for older candidates or those who have applied to previous jobs. The search feature can be effective if you know what you're doing, but it’s tough. Once you get filters in place, it's hard to visually review the candidate profiles, and it's tough to know what you're looking at. Review collected by and hosted on G2.com.

its structured hiring approach, intuitive user interface, and robust automation capabilities. It is widely considered a top-tier applicant tracking system (ATS) for organizations focused on collaboration and efficient, data-driven hiring Review collected by and hosted on G2.com.

Based on user feedback, most people find Greenhouse Recruitment to be a powerful, structured Applicant Tracking System (ATS) that is nonetheless hindered by a steep learning curve, a clunky user interface, and limited customization. Review collected by and hosted on G2.com.

Greenhouse ATS has been an excellent addition to our recruitment tech stack. From the very beginning, the platform stood out for its ease of use. The interface is intuitive, well structured, and easy for both recruiters and hiring managers to navigate without extensive training. The implementation process was smooth and well supported, allowing our team to get up and running quickly with minimal disruption.

When it comes to customer support, one of the highlights has been the strong set of learning resources and documentation available. The platform provides clear guides, help articles, and step by step resources that make it easy to understand processes, troubleshoot issues, and learn new features independently.

We use Greenhouse frequently in our day to day hiring operations, and it has significantly streamlined our workflow. The system offers a strong range of features, from candidate tracking and interview scheduling to structured hiring workflows and reporting tools. Its ease of integration is another advantage, especially the seamless connection with LinkedIn and other job boards, which makes sourcing and managing candidates much more efficient. Review collected by and hosted on G2.com.

Since we migrated to Greenhouse from our previous ATS just 3–4 months ago, one thing we’re still figuring out is how to automate parts of the availability requests and interview-scheduling tasks. It’s a little complex, but I’m sure we’ll get it sorted out within a week or two. Review collected by and hosted on G2.com.

Greenhouse provides a very structured approach to recruitment. The interview pipeline is easy to customize, which helps keep hiring processes consistent across teams. Collaboration between hiring managers, recruiters, and interviewers is smooth because feedback is centralized and easy to track. I also like the integrations with other HR and productivity tools, which makes it easier to manage the entire hiring workflow in one place. Review collected by and hosted on G2.com.

The platform can feel a bit complex at first, especially for new users who are not familiar with ATS systems. Some configuration options require admin support, and reporting could be more flexible without needing additional setup. While the system is powerful, the interface occasionally feels slightly outdated compared to some newer tools. Review collected by and hosted on G2.com.

The structured interview kits and scorecard functionality have been especially impactful in improving alignment across interviewers and creating a more consistent evaluation process. It’s made collaboration easier and has helped us make more data-informed hiring decisions.

We’ve also found the reporting and analytics features increasingly valuable. The ability to quickly pull insights on pipeline health, time-to-fill, and source performance has supported more strategic workforce planning conversations.

Additionally, the integrations with other tools in our tech stack have streamlined workflows and reduced manual work, which has been a major efficiency gain for our team.

Overall, Greenhouse continues to evolve in ways that meaningfully support both our recruiters and hiring managers, and we’re excited to keep leveraging its capabilities. Review collected by and hosted on G2.com.

Smarter duplicate detection across different email addresses Review collected by and hosted on G2.com.

I really like the scorecard summaries feature to provide a consolidated overview of a candidates performance in the interview process. Its a great snapshot to share with executives that want a concise read. Review collected by and hosted on G2.com.

Reporting is still lacking in my opinion. More intuitive dashboards similar to GEM would be great to see.

There are also scheduling features that could be improved. For example, when sending a candidate an interviewers availability, you can only select one interviewer at a time in the calendar. It would be great to select as many as you'd like to more easily share availability across multiple individuals. It's also frustrating when you need to shift around an onsite interview or panel interview. You can only reschedule one person at a time rather than see all scheduled interviews and easily drag/drop interview times on the calendar (like when you originally schedule). Review collected by and hosted on G2.com.

Still a strong ATS, and I'm a big fan of Real Talent. Looking forward to new reporting capabilities too. Review collected by and hosted on G2.com.

Other ATSs such as Ashby are miles ahead in the AI and automation space - Greenhouse has the tenure but seems to be moving slower to catch up with the speed of other tools. I think they will get there, likely just doing their due diligence rather than jumping two feet into AI adoption, but unless we see big steps in the next 6-12 months we may need to consider other options. I'd much prefer to have all the advances within one tool rather than supplementing with ad-ons like Willo/Paradox/Metaview to elevate processes and speed up recruitment. Review collected by and hosted on G2.com.