Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Xref IT

Used by Fusion Medical Staffing and 2 others

Beta

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Integrations

(5)

Verified by Xref

Xref Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Xref, and what problem is it built to solve?

Xref is an HR-focused solution for automating reference and exit surveys. It is designed to help HR teams gather data-driven feedback and turn it into actionable insights across the talent lifecycle.

What languages does Xref support?

Xref supports 10 languages, including Chinese (Simplified), Danish, English, Finnish, German, and others.

What company sizes and industries is Xref the best fit for?

Xref appears to suit both mid-market and enterprise teams, with positive experiences also spanning a range of industries. The strongest clusters include:

Company size: Mid-market organizations with 51–1,000 employees and enterprise organizations with more than 1,000 employees.
Industries: Healthcare, education, staffing and recruiting, and nonprofit organizations.

How long does it take to implement Xref across a team?

Implementation is often reported as taking less than a month, with some teams going live in a day or less. Longer rollouts are also reported, particularly in the one-to-three-month range.

Time to go live	Relative frequency
Less than one month	Most common
Less than one day	Also common
One to three months	Reported less often
Three to six months or longer	Occasional longer implementations

What customer support options does Xref provide, and how do users find the overall support experience?

Support includes 24/7 live-rep help, chat, and self-service resources such as a knowledge base. The support experience is often described as friendly, responsive, and helpful, though some users have found it difficult to get a timely response.

What features or capabilities could make Xref even more useful?

Xref could be more useful with greater control over questionnaires, reminders, and changes to reference requests after they are submitted. Recurring improvement ideas include:

Make it easier to create, customize, and update questionnaire templates and questions.
Let teams adjust reminder frequency and timing to suit candidates and referees.
Make it simpler to edit or replace referee details and resend requests when information changes or a reference cannot be completed.
Improve reporting and exports, including clearer interpretation of scores and easier bulk downloads.

Is Xref considered safe and secure for handling data?

Users value Xref’s checks for suspicious reference activity, including IP-address signals, as a way to assess whether responses appear authentic. These alerts can help teams decide when to investigate further, although they may sometimes flag innocent activity or need clearer explanation; the security feedback focuses on reference integrity rather than establishing a broader compliance or data-security assessment.

G2 reviews are authentic and verified.

Here's how.

Anna Danielle D.

Director of Talent Acquisition

Enterprise (> 1000 emp.)

8/4/2026

"Single-Click Hiring with Xref—Easy Integration and Responsive Support"

5/5

What do you like best about Xref?

Ease of use and integration with our ATS - this gives us the ability to have a single-click process for our hiring team. The Xref team is easy to work with and quickly answers questions if we do need support. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't dislike anything about the Xref system. From initial inquiry to daily use, everything has been extremely straightforward and easy to understand, integrate, set up and utilize. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Prior to integrating Xref into our hiring process, we were relying on manual reference checks which were both time consuming, and not well aligned between locations or from an HR perspective. We now have standardized reference check processes across all of our business locations and positions, have the ability to alter questions based on the role, and have saved hours for our hiring managers who no longer lose time on manual tasks that are done more efficiently by Xref. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

Originally submitted 9/17/2025

"Easy to use, efficient most of the time"

4/5

What do you like best about Xref?

It is easy to submit and send the reference details from a candidate perspective. From a recruitment perspective, it saves a lot of time compared to verbal references. The unusual activity also helps ensure we have legitimate references. It is easy to read and easy to download the references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It can be hard to have a candidate resubmit a reference. We often get emails when someone is unobtainable and the candidate wants to submit an additional reference, which means we have to go to the support team and request access. It can hold up the process a lot. Also, having ability to resend reminders would be great because they stop after a certain amount of time. Review collected by and hosted on G2.com.

Marisa P.

Small-Business (50 or fewer emp.)

8/4/2026

"Efficient Reference Checking, Lagging Support"

2/5

What do you like best about Xref?

I use Xref mainly for reference checking and hiring manager surveys through Pulse. It significantly speeds up the reference checking process and helps us determine when someone is faking a reference, resulting in a higher quality of candidate. I like that it tracks IP addresses, which contributes to assessing the quality of candidates. Also, the initial setup of Xref was easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I find the sales reps unresponsive. The platform itself is great, but anytime I have a question, my sales rep ignores me. I would appreciate faster responses; for instance, I emailed a week ago and still haven't received a reply. It's challenging to get in touch with them for demos. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/4/2026

"Quick, Reliable ATS Integration with Fast Support"

5/5

What do you like best about Xref?

I love that Xref integrates with our applicant tracking system, it's quick and easy for us to use as recruiters but also easy for candidates and referees to use. Customizable, we are able to use it across multiple regions we support. It is a very reliable system and hardly ever have any technical issues but if we ever have questions the support team are very fast at answering any questions. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I have no complaints! It is a great system to use. Review collected by and hosted on G2.com.

Rachel H.

Talent & Workforce Manager

Mid-Market (51-1000 emp.)

8/5/2026

"User-Friendly, Highly Customisable Platform with Responsive Support"

5/5

What do you like best about Xref?

It's such a user friendly platform, and very customisable. Account support is responsive and friendly. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Individual user support can sometimes be tricky with less tech-savvy applicants. Review collected by and hosted on G2.com.

Jo P.

People and Culture & Recruitment Coordinator

Mid-Market (51-1000 emp.)

8/4/2026

"Xref Streamlines Reference Checks with Clear Updates and Structured Feedback"

4.5/5

What do you like best about Xref?

Xref is an easy-to-use and efficient reference checking service that helps streamline the recruitment process. It saves time, provides clear updates, and captures structured feedback to support hiring decisions. Overall, it is a reliable tool that improves efficiency and delivers a positive experience for candidates, referees, and recruitment teams. Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing that i can think of at the moment Review collected by and hosted on G2.com.

Jacob V.

Talent Acquisition Business Partner

Enterprise (> 1000 emp.)

8/4/2026

"Detailed Stage Guidance That Helps Spot Legitimate Referees"

4.5/5

What do you like best about Xref?

I like how it explains each stage in detail and helps you tell if a referee isn’t legitimate. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really, except that I sometimes have candidates tell me the links have expired. It would help if the time allowed to complete it could be extended. Review collected by and hosted on G2.com.

Jesus M.

Migration Coordinator

Mid-Market (51-1000 emp.)

8/6/2026

"Effortless HR Management with User-Friendly Design"

5/5

What do you like best about Xref?

I like Xref because it provides easy access to everything I need with a friendly and straightforward website design. It's less time-consuming and allows me to manage different things from an HR perspective effectively. The transition to Xref was really easy, and the team is super friendly and supportive, which has been amazing. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I had an issue before when creating a survey; it was a bit difficult to get the metrics. If I don't use Xref's metrics, I'm not able to import that into my own metrics. Review collected by and hosted on G2.com.

Ashleigh N.

Talent Acquisition Business Partner

Enterprise (> 1000 emp.)

8/4/2026

"Clear Request Lifecycle Visibility and Smooth SmartRecruiters Integration"

4.5/5

What do you like best about Xref?

I love that I can see the full lifecycle of a request, and it makes it easy to spot if anything dodgy is going on. It's also so easy to use alongside SmartRecruiters. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish it was easier to create my own questions within a questionnaire Review collected by and hosted on G2.com.

Verified User

Mid-Market (51-1000 emp.)

8/6/2026

"Speeds Up Hiring with Easy Reference Checks"

4/5

What do you like best about Xref?

I love Xref for its AI summary feature because it helps me see the most important points quickly instead of reading each question individually. The platform is really easy to use, which is great because it reduces the number of questions I get from candidates on how to navigate it. It also speeds up the hiring process since we don't have to complete references ourselves. Overall, the initial setup of Xref was pretty quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think letting the candidate know that the referees they add cannot use the same operating system or IP address would help avoid unusual activity. Review collected by and hosted on G2.com.