I enjoy it when a customer calls me and I can look them up while I have them on the cell phone. No matter where I am I can put the customer on speaker phone pull the phone away from my ear and I can see their past orders, address and contact info quickly and easily. I love it when customers say, "Wow, you have a good memory!" when I'm actually just using Handshake. Thanks Handshake for making me look like RainMan!
With the new iOS update it seems to crash often when switching from customer to customer and placing multiple orders quickly.
I wish there was an address look up on the app. If I get stuck forgetting a customer name and need to look a customer up by an address I have to wait until I get back to the office and use an old fashion computer, mouse and keyboard.
Also, Handshake has a tough time when copying and pasting new customer data from notepad into the Handshake app. I often pop between notepad and Handshake when adding new customer info. For example when I copy the customer name out of notepad and paste it into the name field in Handshake then pop back over to note pad and copy the phone number out of note pad and go to put the number into Handshake the name field has disappeared. Handshake seems to not be able to keep up with the sync and then just looses the info. I find myself pasting the name into the name field of Handshake several times before it sticks.
Easy to use for on the go billing.
Billing is a breeze! I run a lawn mowing company and my product skus are services like lawn mowing, fertilizing, hourly labor charges and shrub trimming. You don't actually need a physical product to make Handshake work.