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BrightHR

By BrightHR

4.3 out of 5 stars

How would you rate your experience with BrightHR?

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BrightHR Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

24 months

BrightHR Media

BrightHR Demo - BrightHR desktop and app
Our core HR software
BrightHR Demo - BrightHR Lightning
Instant answers to over 8,000 employment law questions, totally free
BrightHR Demo - BrightSafe
Market-leading health & safety software and advice
BrightHR Demo - Bright Exchange
The exclusive marketplace for BrightHR customers
BrightHR Demo - Blip by BrightHR
Intelligent clocking-in and out software
BrightHR Demo - Bright Wellbeing & Counselling
Employee assistance from the UK's leading EAP provider
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BrightHR Reviews (102)

Reviews

BrightHR Reviews (102)

4.3
103 reviews

Pros & Cons

Generated from real user reviews
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RF
Administration Officer
Small-Business (50 or fewer emp.)
"Simplifies Daily Tasks, But Needs Better Integration Options"
What do you like best about BrightHR?

How it helps to execute the day-to-day workload easier! Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It would be helpful if it was linked to other software, such as ShiftCare and QuickBooks. Review collected by and hosted on G2.com.

Sarah W.
SW
CEO
Small-Business (50 or fewer emp.)
"Classic case of Over Promise and Under Deliver"
What do you like best about BrightHR?

The employee handbook is a good starting point. The clock in feature is simple and the expense feature is great. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The calendar feature does not have GPS for service workers, the clock in feature does not have an adequate mapping feature nor auto clock out. The sales pitch had custom policies - not what is actually provided. The apps for clocking in and expenses are great, but having multiple apps is a bit of a pain. Had I been able to play around with this system first I would not have signed up for it. Customer support is meh at best. Don't bother putting in a ticket on the system, it just goes into the system and you have to follow up multiple times. Chat function? only makes you leave an email ticket. Review collected by and hosted on G2.com.

Sara T.
ST
Marketing and Communications Manager
Small-Business (50 or fewer emp.)
"It's an excellent tool"
What do you like best about BrightHR?

Having everything in one place! A/L requests, absences, training, etc. Makes life easier. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Nothing really, it works great and I haven't had any issues with it. Review collected by and hosted on G2.com.

Andrew R.
AR
President/Co-Founder
Small-Business (50 or fewer emp.)
"Simple yet powerful HR"
What do you like best about BrightHR?

The platform is very simple to navigate, we were able to onboard our team very quickly with minimal training and review. Their support is fantastic and as you onboard you are able to join weekly sessions to ensure that you're correctly setting everything up. The Elearning, the documents and BrightBase with all of the applicable policies are amazing. Very easy to adopt policies you may be missing. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I would love if the Payroll module worked in Canada and we could move over completely to BrightHR's system. I do wish that the expenses were able to connect to corporate Credit Cards or there was a way to code an expense as personal or corporate. Review collected by and hosted on G2.com.

SD
Director
Small-Business (50 or fewer emp.)
"Extremely helpful in resolving an issue with our account"
What do you like best about BrightHR?

What I appreciate most about BrightHR is its ability to simplify and streamline essential HR processes. The platform is intuitive, well-structured, and supports efficient management of tasks such as absence tracking, holiday planning, and employee recordkeeping. It has significantly reduced administrative burden and improved overall workflow. Additionally, the customer support team is consistently responsive and knowledgeable, which enhances the overall user experience. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

At this stage, I don’t have any dislikes about BrightHR. The platform has been reliable and effective for our needs, and I’ve had a positive experience with both the system and the support team. Review collected by and hosted on G2.com.

José G.
JG
Human Resources Generalist
Mid-Market (51-1000 emp.)
"Customer Care"
What do you like best about BrightHR?

We had an issue with the Blipp Report, which I raised. Leyla from BrightHR Customer Support followed up and handled the matter with great care. I really appreciated her support. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I would appreciate more flexibility in terms of customization. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Small-Business (50 or fewer emp.)
"Chris from customer care"
What do you like best about BrightHR?

Chris is an asset to the company, thank you for deep diving into the investigation and understanding the trouble I was going through. If it wasn’t for you would have definitely cancelled. Thanks for all your help and empathy. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Auto renewal and the fact they don’t give you a calling off period. It should be a crime. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business (50 or fewer emp.)
"Helpful but incomprehensive"
What do you like best about BrightHR?

Being able to call and connect quickly; advice on-hand. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I'd like to be able to come to BrightHR with any HR issue and have it resolved easily, comprehensively. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Small-Business (50 or fewer emp.)
"it was stright to the point and very helpful"
What do you like best about BrightHR?

it is constantly evolving and our suggesting are heard Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

there are limitations but I understand its evolving Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Small-Business (50 or fewer emp.)
"AVOID THIS COMPANY AT ALL COSTS"
What do you like best about BrightHR?

Basic system if you just want to record HR stuff - no thrills and out of the box Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up many years ago and now i'm no longer in need of their (tbh basic HR system) they inform me that a 60 MONTH contract was signed. Digging online it seems this is their sales tactic, no mention of it and getting people to sign + will only cancel if 80% of the contract remainder is paid. It's funny as it took 2 weeks to get in contact with anyone to cancel, as they make it impossible to find a way to contact. However during my time with Bright HR I received upsell calls daily and despite telling the team my situation on wanting to leave i've received harrasment calls from the finance team 5+ times a day to the point they filled my voicemail. AVOID AVOID AVOID. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

24 months

Average Discount

9%

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BrightHR Features
Organization Management
Time, Attendance, and PTO
Expense Management
Customization
Integration APIs
Internationalization
AI Text Summarization