--- title: BrightHR Reviews meta_title: 'BrightHR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 139 reviews by the users' company size, role or industry to find out how BrightHR works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 139 scale: '5' date_modified: '2026-06-29' parent_category: name: HR url: https://www.g2.com/categories/hr --- # BrightHR Reviews **Vendor:** BrightHR **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.3/5.0 **Total Reviews:** 139 ## About BrightHR We are BrightHR. We’re the UK’s leading HR and health & safety software platform, dedicated to transforming people management. We’ve been making life easier for employers since 2015 with our range of innovative software and are providing HR, H&S, and business support to over 120,000 businesses globally. Our simple-to-use software allows you to manage staff holidays, overtime, sickness, and lateness in a click, and on the go with our handy mobile apps. We’re dedicated to providing end-to-end management support, from your initial talent search to helping you manage your employees and handling difficult decisions. With the Turbo Talent Navigator, you can build your perfect team with our job listing creator and applicant manager. Once they’re hired, we’ll help you plan their rotas, run their payroll reports, and track their sick leave and holidays, all in our easy-to-use people management software. Plus, with Blip and PoP, our free mobile apps, you can create a digital clock-in system and track employee expenses. We even offer unlimited cloud storage for HR documents, so you can ditch the filing cabinets and be confident that you have everything saved in one place. Your staff will also enjoy access to our employee assistance programme, Bright Wellbeing & Counselling, which brings staff a wealth of wellbeing services. Our EAP provides a 24/7, 365 confidential & compassionate helpline for employees to speak to experienced in-house counsellors. Of course, keeping your staff safe is important, too. BrightSafe is the perfect way to ensure you stay compliant with regulations without any difficulty. Create and manage assessments, record any accidents in the workplace and carry out investigations. You can also get access to Bright Exchange, where you can list your business and offer exclusive discounts to an audience of over 450,000 businesses and their staff. Your staff will also get access to tons of special offers. Plus, you’ll have BrightAdvice, which gives you a direct line to a team of fully-qualified experts ready to help whenever you need it. BrightAdvice guarantees you a support network for even the trickiest HR issues. If you’re ever in a pinch and don’t fancy a phone call, we’re still here to help with our revolutionary answer bot, BrightHR Lightning. Just type in your HR question and our smart AI system will return a legally compliant answer straight away. ## BrightHR Pros & Cons **What users like:** - Users highlight the **helpfulness and support** of BrightHR's staff, making the experience pleasant and productive. (4 reviews) - Users value the **simplicity and intuitiveness** of BrightHR, making HR processes efficient and easy to manage. (3 reviews) - Users commend BrightHR for its **fantastic customer support** , providing great assistance during onboarding and issue resolution. (2 reviews) - Users appreciate the **easy onboarding** of BrightHR, enabling quick team setup with minimal training and excellent support. (2 reviews) - Users value the **efficiency** of BrightHR, which simplifies HR tasks and enhances daily workflow management. (2 reviews) - Users value the **time-saving capabilities** of BrightHR, streamlining HR processes and enhancing overall efficiency. (2 reviews) - Users appreciate the **user-friendly interface** of BrightHR, making attendance tracking and management straightforward and effective. (1 reviews) - Automation Efficiency (1 reviews) - Users find BrightHR to have a **user-friendly interface** , making HR management tasks more efficient and organized. (1 reviews) - Easy Integration (1 reviews) **What users dislike:** - Users experience **limited customization** options, hindering functionality like GPS mapping and leading to frustration with multiple apps. (3 reviews) - Users find BrightHR to be **not user-friendly** due to complications with features and inadequate support, causing frustration. (2 reviews) - Users express frustration with **poor customer support** , facing long response times and ineffective ticketing systems. (2 reviews) - Users experience significant **service delays** with BrightHR, struggling to receive timely callbacks and feedback appointments. (2 reviews) - Users warn about the **difficult cancellation policies** and aggressive sales tactics of BrightHR, urging others to steer clear. (1 reviews) - Users find BrightHR lacking in **holiday scheduling capabilities** , leading to time-consuming manual adjustments and potential understaffing. (1 reviews) - Users are frustrated with BrightHR's **contractual obligations and aggressive sales tactics** , making it hard to end services. (1 reviews) - Inadequate Reporting (1 reviews) - Learning Difficulty (1 reviews) - Module Issues (1 reviews) ## BrightHR Reviews ### 1. Bright HR Makes Compliance, Leave, and Time Tracking Super Smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Osheen J. | Teaching Assistant, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about BrightHR?** I use Bright HR as part of my company. We’re assigned all the training as part of compliance, and I can check all of my paperwork there as well. I can also apply for different kinds of leave on it, and view my working hours, my rota, and my previous days off. It lets me check in and check out too, so my company knows what time I arrived at the office and when I left, because all the check-ins and check-outs include the location. I can use it both on my laptop or my phone as an app or website so it's super smooth. **What do you dislike about BrightHR?** I think that if it were connected to the inventory app or system, which is mostly used in school and educational settings to log attendance, it would have been easier to integrate at my school. **What problems is BrightHR solving and how is that benefiting you?** Instead of having my documents, attendance, and absences spread across different apps, I can, as an employee, manage everything in one place. Having both the app and the website version also helps, and the mobile and laptop experience is super quick to use. The syncing is amazing too, which means I never have to worry about not submitting a time-off request or losing track of my documents, rotas, or shifts. Basically, nothing goes missing. ### 2. User-Friendly with Robust Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Daksh K. | HRBP , Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about BrightHR?** I like using BrightHR mainly for core HR functions like maintaining employee records and managing absentees. I love that it's highly accurate compared to other software and provides a lot of metrics, which can help improve accuracy. What I like the most is its user-friendly UI and UX, making it super easy and smooth to use. It's also highly adaptable and can easily manage big data sets, and I appreciate the dashboards that cover every required metric. The initial setup and learning process is kind of easy, making the overall experience great. **What do you dislike about BrightHR?** I feel it kinda lacks in depth in terms of analysis and it's a bit sort of costly. Instead of providing monthly reports, it should provide reports on a real-time basis and have a customization section. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR for core HR functions like maintaining employee records and tracking absenteeism. It's highly accurate, offers a lot of metrics, and improves accuracy. I also love its user-friendly interface and adaptability in managing big data sets and providing comprehensive dashboards. ### 3. Streamlined meeting process with BrightHR **Rating:** 4.5/5.0 stars **Reviewed by:** Atul . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about BrightHR?** I really love BrightHR for its streamline shift and rota planning, which makes scheduling interviews and meetings so much better than any calendar apps or platforms we've used. I also appreciate their UI and overall experience. Time and attendance are features I like too, as they're closely related to the shift planning functionality. The signup user journey was really easy and smooth, without too many forms during onboarding. **What do you dislike about BrightHR?** I feel like document storage could be improved, not in terms of capacity or size but the overall experience. I may be nitpicking because I use Google Drive a lot but I think there's room for improvement definitely mainly in terms of the document viewer. Because that could be very intuitive. **What problems is BrightHR solving and how is that benefiting you?** BrightHR helps in interviews, creating reports on candidate fit and improvement points. It streamlines scheduling with its shift and rota planning. I love the user-friendly UI, enhancing the experience beyond typical calendars. ### 4. Intuitive, All-in-One HR Compliance Made Easy with Brilliant 24/7 Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about BrightHR?** Very intuitive and easy to understand system. Works well for small businesses like myself without a HR department to ensure you are compliant with employment law. It makes managing rotas/holiday/payroll easy as it can all be stored safely in one place, as well as copies of employment contracts and staff data too. I also enjoy the resources that are available to support both the employer and employees, and the 24/7 support is brilliant. All Bright HR staff and friendly and super knowledgeable. **What do you dislike about BrightHR?** Historically the website was always very clunky and it was hard to find features. Some features can still be hard to find as they are not highlighted as clear buttons. **What problems is BrightHR solving and how is that benefiting you?** Bright HR makes managing and coordinating a team of 10 staff around shift work and holiday entitlement is easy. Also helping me ensure our employment practices remain compliant with law. ### 5. Easy to Use with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Libby M. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about BrightHR?** It’s easy to use, and the support has been fantastic. **What do you dislike about BrightHR?** I’ve yet to find any! We’re still very new to the product, so I’m sure there will be features we wish were better over time, but even the ones I’ve noticed so far have been rectified or escalated. **What problems is BrightHR solving and how is that benefiting you?** Implementing the correct policies and procedures, and giving our employees a robust way to manage their holidays and details. ### 6. Streamlined HR, Needs Better Reporting Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Rheaves E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about BrightHR?** I appreciate how BrightHR simplifies day-to-day HR work without overcomplicating things, especially for a German SME. It brings time tracking, holiday requests, absence management, and employee documentation into one clean platform, so we don’t have to juggle spreadsheets, emails, and separate tools anymore. The biggest win for us is the usability; our team picked up the clock-in, leave booking, and overview features really quickly, even those who aren’t especially tech-focused. BrightHR takes a lot of stress out of compliance with working-time rules by automatically tracking hours, overtime, and leave in line with local requirements. The initial setup was straightforward and relatively fast, which made onboarding new staff easy even for those not tech-savvy. **What do you dislike about BrightHR?** The user interface is clear, but some reporting features feel limited: we can’t fully customize export fields or create company-specific compliance reports without extra work. Integrations with our existing payroll and accounting software are possible, but the setup was more hands-on than expected, and the sync isn’t always real-time. We really need more flexible, customizable report builder tools for German compliance and internal reviews. We’re limited to pre-built templates, so we often have to export raw data and manually clean it up in Excel to create reports. It would be a huge improvement if we could save custom report templates, automate monthly compliance exports, and get more granular filtering. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR as a central tool for HR, time tracking, and compliance, simplifying our processes and ensuring alignment with German labor rules. It makes onboarding easy and offers clear insights into attendance and overtime, which streamlines payroll and reduces errors. ### 7. Streamlined HR Management, Needs Mobile Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sharvari A. | HR Operations Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about BrightHR?** I like how BrightHR turns disorganized, stressful HR admin into something simple, reliable, and almost effortless—all in one platform without being overly complicated. The leave and absence management feature really stands out for us. Employees can request holiday, sick leave, or remote work through the app; managers get instant notifications to approve or decline, and everything updates automatically with accurate accrual tracking. It’s clean, intuitive, and saves hours every week. The visibility provided by a centralized, self-service system, where employees can check their remaining holiday allowance and submit requests, and managers can see the team's availability on a single calendar, makes scheduling and daily operations much smoother. BrightHR has completely eliminated our biggest operational headaches with scheduling, staffing, and miscommunication. I also found the initial setup surprisingly straightforward and simpler than expected. **What do you dislike about BrightHR?** The mobile app is functional, but it can feel slow or limited compared to the desktop version; some actions that are easy on a computer take extra steps or aren’t available on mobile at all. First, we’d love to see full managerial functionality on mobile. Right now, some approval workflows, team absence insights, and document-reviewing tasks are only available on desktop. Managers shouldn’t have to wait until they’re at a computer to handle urgent requests or view team availability. Second, the app could be more responsive and reliable. We’ve noticed occasional slow loading times, especially when opening the team calendar or viewing employee records. A faster, more stable experience would encourage the team to use it daily instead of defaulting to email or desktop. **What problems is BrightHR solving and how is that benefiting you?** BrightHR centralizes our HR tasks, solving daily admin headaches by eliminating spreadsheet chaos in leave management. Employees request time off directly, managers approve instantly, and everything updates automatically. It’s clean, effortless, and saves us hours every week while ensuring accurate records. ### 8. Very Helpful Team and Smooth HR Platform Migration Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about BrightHR?** The team have been very helpful. We worked closely with the data entry team, particularly Subarna Nandi, who uploaded all our information onto the system for us when we moved from another HR platform. She answered all our questions quickly and clearly throughout the process. **What do you dislike about BrightHR?** The fact that there is no dedicated Supervision or one-to-one section means we can’t properly track or review whether these are being completed through reports. **What problems is BrightHR solving and how is that benefiting you?** The additional third-party discounts available to our staff, along with the training modules, have been helpful. ### 9. Instant Access to Rotas, Holiday Requests, and Payslips in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about BrightHR?** It has given our staff instant access to information personal to them such as rota shifts, holiday allowances, the ability to request holiday, check documents such as payslips, handbook etc. The support team have been great, in particular Leyla Sevi who has ensured our queries are answered promptly and always follows up. **What do you dislike about BrightHR?** It does still require intervention but that is probably down to our quirky ways of working however that will improve as we make changes **What problems is BrightHR solving and how is that benefiting you?** Staff being able to access information for themselves, it has greatly reduces enquiries. ### 10. Effortless Compliance and Scheduling for US Retail Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Ethan C. **Reviewed Date:** February 03, 2026 **What do you like best about BrightHR?** I really appreciate BrightHR's automated US federal and state-specific labor law compliance. It's the ultimate risk mitigator for us and integrates real-time, up-to-date US labor laws into scheduling, time/attendance, overtime, breaks, PTO, and record-keeping, automating compliance seamlessly without manual input. This feature eliminates the biggest risk of accidental non-compliance with FLSA, state meal/break rules, overtime thresholds, or record-keeping mandates. With BrightHR, I no longer spend endless hours on manual rule tracking or worry about human error leading to non-compliance. The initial setup was incredibly streamlined and optimized for our US retail operation. We had a compliance-ready, fully functional workforce management platform up and running in just three business days, which was impressive, especially given we onboarded eight geographically dispersed US store locations. **What do you dislike about BrightHR?** BrightHR’s scheduler has basic 'template' features for holidays, but it can’t tie scheduling to real-time retail demand data, or auto-suggest extra shifts during peak times. We have to manually cross-reference Intershop BOPIS data with BrightHR schedules to add extra shifts, which is a time-consuming process that often leads to last-minute understaffing. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR for eliminating fragmented scheduling chaos and mitigating US labor law compliance risks. It automates federal and state-specific compliance, reducing manual rule-tracking and human error. BrightHR's real-time law updates ensure our schedules are always compliant, saving us from potential violations or lawsuits. ### 11. Exceptional Support and Efficient Document Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about BrightHR?** I really appreciate the support from BrightHR; whenever I have a query, I can simply drop an email to my account manager, and they resolve it. They hosted an on-boarding video meeting to ensure we understood the software and how it would work for both the admin side and the users (shout out to Tomas Zhao Do Amaral for a great walk through of the product). Even though there's a lot to set up initially, the support was very good. **What do you dislike about BrightHR?** The side toolbar is very busy and could be tidied or reduced. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR for electronic document storage and tracking holidays. It helps keep track of holidays and ensures all staff have an up-to-date copy of the handbook. ### 12. Comprehensive HR Support, Setup Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Gerda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about BrightHR?** I appreciate that Tomas was really good at introducing me to BrightHR and explaining how the app works. It's very helpful with inserting holidays, tracking sickness, managing payroll, and handling expenses, which covers the vast majority of what is needed for the HR department. **What do you dislike about BrightHR?** The initial setup of BrightHR could be easier. **What problems is BrightHR solving and how is that benefiting you?** BrightHR is very helpful with inserting holidays, managing sickness, handling payroll, and tracking expenses, covering the vast majority of what our HR department needs. ### 13. Effortless HR Management for New Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Kennedy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about BrightHR?** I like how easy BrightHR is to use and navigate. It really stands out for managing employees and ensuring we stay compliant by providing all the necessary information. The initial setup was really easy, and the trainer took us through the system in great detail. **What do you dislike about BrightHR?** N/a **What problems is BrightHR solving and how is that benefiting you?** BrightHR solves everything from contract templates to learning and clocking in. It provides necessary information for compliance, manages employees effectively, and is easy to use and navigate. ### 14. Good and helpful set up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about BrightHR?** a lot of good tools that can be helpful for day to day management **What do you dislike about BrightHR?** not alot , only just activated my account , but once im used to the system I don't forcee Any issues **What problems is BrightHR solving and how is that benefiting you?** as a new manager it is answering a lot of questions I had about day to day management of staff, I feel that it covers a lot of bases that protects myself and the staff ### 15. Amazing Support from Leyla, Still Early Days with BrightHR! **Rating:** 3.5/5.0 stars **Reviewed by:** Mark H. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about BrightHR?** Leyla - Senior Solutions Specialist managing our issues with BrightHR **What do you dislike about BrightHR?** No dislike for the system so far as we have barely used it **What problems is BrightHR solving and how is that benefiting you?** Disputing the package but Leyla genuinley saved the account ### 16. Friendly, Easy-to-Reach Support Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about BrightHR?** It’s easy to get in touch with the support staff, and they’re friendly. **What do you dislike about BrightHR?** Only the ability to block out the diary for holiday booking periods **What problems is BrightHR solving and how is that benefiting you?** We use this to ensure we stay compliant with new HR laws and remain up to date. It also helps make sure our staff have access to the right e-learning facilities, so they can stay informed. ### 17. Simple HR and Workforce Management for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushi K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about BrightHR?** BrightHR makes it easy to manage staff leave, attendance, and HR records in one place. The system is very straightforward — employees can request leave and log attendance through the app, and managers can approve or track everything in seconds. It has really simplified HR admin. It saves a lot of time by centralising staff data, attendance, and holiday management. The reporting features are helpful for tracking patterns, and it reduces errors compared to manual spreadsheets. **What do you dislike about BrightHR?** Some features feel a little basic, and at times the system can run slowly. There are also occasional limitations when customising reports. The mobile app could be more user-friendly, and notifications can be inconsistent. Smaller updates or tweaks sometimes take longer to implement. **What problems is BrightHR solving and how is that benefiting you?** It helps us manage our customer service and collections agents by tracking leave, check-in/check-out, and staff records in one system. This has reduced paperwork, improved visibility for managers, and made HR processes much smoother. We wanted to move away from spreadsheets and manual processes. Adoption was mostly smooth, though some staff needed time to adjust to using the app regularly. ### 18. A Fantastic Service That Gets Everything Right **Rating:** 5.0/5.0 stars **Reviewed by:** clare a. | Business & HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about BrightHR?** EVERYTHING I THINK ITS A FANTASTIC SERVICE **What do you dislike about BrightHR?** there is nothing to dislike its brilliant **What problems is BrightHR solving and how is that benefiting you?** they haelp with all our HR queries ### 19. Robust Health & Safety Features, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Violina S. | People Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about BrightHR?** With BrightHR, I’m not only using the BrightSafe feature for health and safety, but I also value the paid time off and holiday request functionality, along with the comprehensive employee records. Everything is very well organized and aligns seamlessly with the H&S features, making it much easier to manage, track, and access all information in one central place. **What do you dislike about BrightHR?** I think there’s room for improvement by developing a more comprehensive tool overall. For example, the recruitment feature could be more user-friendly, and incorporating more AI-driven HR tools would enhance efficiency and usability. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR to consolidate all health and safety information, making it easier to organize policies and procedures. The holiday request options and employee records are also well-organized. ### 20. Easy-to-Use UI **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about BrightHR?** Simplicity - easy user interface and app option **What do you dislike about BrightHR?** Simplicity! It is, in many places, to simplistic for larger companies **What problems is BrightHR solving and how is that benefiting you?** Clarity on annual leave was the reason we brought it in and now this is very clear. Leyla has been so helpful in solving some recent challenges. ### 21. Easy-to-Use Website with Helpful HR Tools and Documents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about BrightHR?** The easy to use website, and the HR functions and access to useful documents. **What do you dislike about BrightHR?** When amending employee allowance, or anything to do with employees, it can be a bit fiddly and not as obvious on how to resolve any issues. **What problems is BrightHR solving and how is that benefiting you?** Annual Leave oversight. ### 22. Top-Notch Communication and Support from Charlotte **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about BrightHR?** Communication with Charlotte was top notch **What do you dislike about BrightHR?** That although I didn't choose to do the migration from Peninsula online I was going to loose all my data. But Charlotte and the team sort all the data to come across **What problems is BrightHR solving and how is that benefiting you?** Migration, no real benefit ### 23. Bright HR: Great Site with Plenty of Useful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Ian W. | Apprentice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about BrightHR?** Bright HR has a great site with lots of useful features included. **What do you dislike about BrightHR?** Nothing to report yet—I’ve only just started using the site. **What problems is BrightHR solving and how is that benefiting you?** It makes everything easier when it comes to employment and keeps us up to date with all employment law. ### 24. Great Onboarding Support from James Underdown and Charlene Callaghan **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about BrightHR?** We are still in the onboarding process, but the support received by James Underdown and Charlene Callaghan has been great so far. **What do you dislike about BrightHR?** The only thing I would mention is that as soon as the contract was signed, it was a bit overwhelming to be contacted by several people who were not aware of what I had discussed with the consultant. **What problems is BrightHR solving and how is that benefiting you?** payroll integration ### 25. Great People, But Less Flexible Than a Bespoke System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about BrightHR?** The people. Leyla Savi and Chris Young especially **What do you dislike about BrightHR?** Having previously used a more bespoke package, this system isn't quite as flexible **What problems is BrightHR solving and how is that benefiting you?** Payroll and employee interaction becoming less paper focussed ### 26. Simple, Functional Tool That Makes Answering Questions Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about BrightHR?** Simplicity & the functions to help answer questions **What do you dislike about BrightHR?** New system taking time to understand it. Not found anything that i do not dislike **What problems is BrightHR solving and how is that benefiting you?** Streamling with Payrol and HR Advice all in one place ### 27. Professional, Easy to Use, and Backed by Great Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Ben R. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about BrightHR?** Professional and easy to use. Good staff **What do you dislike about BrightHR?** Can sometimes be quite slow to reply or difficult to get hold of HR rep **What problems is BrightHR solving and how is that benefiting you?** Payroll, HR and HSEQ Support ### 28. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about BrightHR?** All required documents and facilities in one location **What do you dislike about BrightHR?** That its yet another system that i have to use **What problems is BrightHR solving and how is that benefiting you?** health and safety issues ### 29. Software that keeps improving **Rating:** 5.0/5.0 stars **Reviewed by:** Darren T. | Chief executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about BrightHR?** I like BrightHR because they consistently improve and develop their software. It’s clear they listen to customer feedback, and the system just keeps getting better. It does everything I need it to – from managing staff holidays and sickness to keeping important HR documents in one place. It’s easy to use and saves me a lot of time. **What do you dislike about BrightHR?** There’s not much to dislike, but occasionally some updates take a bit of getting used to – but overall, the improvements are worth it, and support is always available if needed. **What problems is BrightHR solving and how is that benefiting you?** BrightHR has really simplified our HR processes. It’s helped us keep on top of staff holidays, sickness, rotas, timesheets, and even payroll. Everything is in one place and easy to manage, which saves us a lot of time and reduces mistakes. Before, we were juggling spreadsheets and emails – now it's all streamlined and much more efficient. It also gives us confidence that we're staying compliant with employment regulations. ### 30. Everything Centralized with Brilliant Training and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about BrightHR?** helps to have everything central. Training and help availability has been brilliant **What do you dislike about BrightHR?** Not sure yet, would need to use it for a while before knowing what we dont like **What problems is BrightHR solving and how is that benefiting you?** managing staff and applying regulations ### 31. BrightHR: A Great Fit for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about BrightHR?** I think that BrightHR is good for small businesses. **What do you dislike about BrightHR?** We got a bit confused with the contract with BrightHR and Peninsula. **What problems is BrightHR solving and how is that benefiting you?** Yes -Leyla was a great help in resolving the issue. ### 32. Great Service from Leyla Sevi, But Agreement Follow-Through Fell Short **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about BrightHR?** The great service provided by Leyla Sevi ​​​ **What do you dislike about BrightHR?** That you agreed something, signed the agreement, then rowed backward **What problems is BrightHR solving and how is that benefiting you?** HR advice ### 33. Simplifies Daily Tasks, But Needs Better Integration Options **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel F. | Administration Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about BrightHR?** How it helps to execute the day-to-day workload easier! **What do you dislike about BrightHR?** It would be helpful if it was linked to other software, such as ShiftCare and QuickBooks. **What problems is BrightHR solving and how is that benefiting you?** Making sure we are meeting the requirements from a HR perspective. ### 34. Classic case of Over Promise and Under Deliver **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about BrightHR?** The employee handbook is a good starting point. The clock in feature is simple and the expense feature is great. **What do you dislike about BrightHR?** The calendar feature does not have GPS for service workers, the clock in feature does not have an adequate mapping feature nor auto clock out. The sales pitch had custom policies - not what is actually provided. The apps for clocking in and expenses are great, but having multiple apps is a bit of a pain. Had I been able to play around with this system first I would not have signed up for it. Customer support is meh at best. Don't bother putting in a ticket on the system, it just goes into the system and you have to follow up multiple times. Chat function? only makes you leave an email ticket. **What problems is BrightHR solving and how is that benefiting you?** At this point it really only helps us with mileage. ### 35. It's an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sara T. | Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about BrightHR?** Having everything in one place! A/L requests, absences, training, etc. Makes life easier. **What do you dislike about BrightHR?** Nothing really, it works great and I haven't had any issues with it. **What problems is BrightHR solving and how is that benefiting you?** Annual leave tracking, absences and training. ### 36. Great package and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Darren G. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about BrightHR?** BrightHR has been a fantastic addition to our business—it’s made a real difference in how we manage HR tasks. The platform is intuitive and easy to use, and the customer support is outstanding. I recently contacted support and spoke with Charlene Callaghan, who was incredibly helpful, friendly, and knowledgeable. It's great to know that kind of support is just a call away! **What do you dislike about BrightHR?** Nothing so far. It's a very good product to use **What problems is BrightHR solving and how is that benefiting you?** All our HR and policy issues ### 37. Simple yet powerful HR **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | President/Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about BrightHR?** The platform is very simple to navigate, we were able to onboard our team very quickly with minimal training and review. Their support is fantastic and as you onboard you are able to join weekly sessions to ensure that you're correctly setting everything up. The Elearning, the documents and BrightBase with all of the applicable policies are amazing. Very easy to adopt policies you may be missing. **What do you dislike about BrightHR?** I would love if the Payroll module worked in Canada and we could move over completely to BrightHR's system. I do wish that the expenses were able to connect to corporate Credit Cards or there was a way to code an expense as personal or corporate. **What problems is BrightHR solving and how is that benefiting you?** One of our senior team members was performing the HR role before and as she retired we needed a platform that would enable us to integrate safety, HR, policies, etc all in one place. ### 38. Extremely helpful in resolving an issue with our account **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about BrightHR?** What I appreciate most about BrightHR is its ability to simplify and streamline essential HR processes. The platform is intuitive, well-structured, and supports efficient management of tasks such as absence tracking, holiday planning, and employee recordkeeping. It has significantly reduced administrative burden and improved overall workflow. Additionally, the customer support team is consistently responsive and knowledgeable, which enhances the overall user experience. **What do you dislike about BrightHR?** At this stage, I don’t have any dislikes about BrightHR. The platform has been reliable and effective for our needs, and I’ve had a positive experience with both the system and the support team. **What problems is BrightHR solving and how is that benefiting you?** HR ### 39. Couldn't be easier **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about BrightHR?** The ease of keeping track. As a manager, I am able to keep track of my department and make sure they're all upto date on documents, leave and clocking in. Integrations with other apps like blip is great and seamless. The interface makes it very easy to use as well. **What do you dislike about BrightHR?** Cannot fault the programme at all. Works really well **What problems is BrightHR solving and how is that benefiting you?** Before Bright HR, we were keeping track of staff annual leave via our Google Calendars. Now it's our one stop shop for everything HR. From managing leave requests, to checking office availability, and housing important occupational documents. ### 40. It does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about BrightHR?** I appreciate how simple the system is. It was very user-friendly and easy to navigate. **What do you dislike about BrightHR?** It lacked a strong recruitment section and did not offer robust analytics capabilities. **What problems is BrightHR solving and how is that benefiting you?** This tool is excellent for handling everyday HR tasks such as managing employee annual leave and overseeing training. It makes routine processes much more straightforward. ### 41. Customer Care **Rating:** 4.0/5.0 stars **Reviewed by:** José G. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about BrightHR?** We had an issue with the Blipp Report, which I raised. Leyla from BrightHR Customer Support followed up and handled the matter with great care. I really appreciated her support. **What do you dislike about BrightHR?** I would appreciate more flexibility in terms of customization. **What problems is BrightHR solving and how is that benefiting you?** We had an issue with the Blipp Report, which I raised. Leyla from BrightHR Customer Support followed up and handled the matter with great care. I really appreciated her support. ### 42. Chris from customer care **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about BrightHR?** Chris is an asset to the company, thank you for deep diving into the investigation and understanding the trouble I was going through. If it wasn’t for you would have definitely cancelled. Thanks for all your help and empathy. **What do you dislike about BrightHR?** Auto renewal and the fact they don’t give you a calling off period. It should be a crime. **What problems is BrightHR solving and how is that benefiting you?** Love the 247 employment law and H&S advise. ### 43. Helpful but incomprehensive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about BrightHR?** Being able to call and connect quickly; advice on-hand. **What do you dislike about BrightHR?** I'd like to be able to come to BrightHR with any HR issue and have it resolved easily, comprehensively. **What problems is BrightHR solving and how is that benefiting you?** Disciplinary; termination. ### 44. it was stright to the point and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about BrightHR?** it is constantly evolving and our suggesting are heard **What do you dislike about BrightHR?** there are limitations but I understand its evolving **What problems is BrightHR solving and how is that benefiting you?** we could not figure out how to change average hours ### 45. AVOID THIS COMPANY AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about BrightHR?** Basic system if you just want to record HR stuff - no thrills and out of the box **What do you dislike about BrightHR?** This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up many years ago and now i'm no longer in need of their (tbh basic HR system) they inform me that a 60 MONTH contract was signed. Digging online it seems this is their sales tactic, no mention of it and getting people to sign + will only cancel if 80% of the contract remainder is paid. It's funny as it took 2 weeks to get in contact with anyone to cancel, as they make it impossible to find a way to contact. However during my time with Bright HR I received upsell calls daily and despite telling the team my situation on wanting to leave i've received harrasment calls from the finance team 5+ times a day to the point they filled my voicemail. AVOID AVOID AVOID. **What problems is BrightHR solving and how is that benefiting you?** Zero as I made my team redundant and am no longer using the product, and they are trying to charge me 80% of the remaining 60 months?!!? contract, when there is no mention of the contract being 60 months made in sales pitches, or comms. It's a deplorable underhand business model that staff are told to wheel out, and no wonder their reviews on glassdoor for working there are disgusting too. ### 46. Great HRIS for non-complex needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about BrightHR?** Simple and easy to use, makes managing out staff nice and easy. Team find the system easy to use, especially with the mobile app. Implementing the system was a simple import of data. HR use this system daily with team use as needed. **What do you dislike about BrightHR?** Limited capabilities. Would much prefer options to add custom fields to profiles. **What problems is BrightHR solving and how is that benefiting you?** HRIS management, holidays, staff reports, documents etc. ### 47. Difficulty accessing document review services **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about BrightHR?** Information is really well presented and layout of the system is easy to navigate **What do you dislike about BrightHR?** We really benefit from receiving feedback on existing policy documents, however this has been really hard to access. I have requested appointments multiple times and I never seem to get a call back at the time I ask for. Even if I give a generous timeframe, I still don't get a call on time. I often have to follow up with the service too. This doesn't work well with my schedule as I work with clients so cannot answer the phone at any time. it would be helpful if the advice appointment feature was actually adhered to. **What problems is BrightHR solving and how is that benefiting you?** Keeping all HR and WH&S documents and procedures together ### 48. Number of Features on HR Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about BrightHR?** - User Friendly Interface -Easy to keep track of employee record -Offer additional resources like templates and guides provided to help with HR compliance -Easy to manage on leave request and tack absences **What do you dislike about BrightHR?** As a new user, we don't know what are the limitations yet. **What problems is BrightHR solving and how is that benefiting you?** By automating tasks such as time tracking, leave management, and document storage , Bright HR reduces administrative burdens, allowing us to focus on more strategic activities. ### 49. Making HR simple... **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Finance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about BrightHR?** BrightHR was simple and easy to implement and to integrate into our business. The training provided was crucial to give a full understanding of the system, this took approx. 2 hours. We had over 300 employee and no HR!! 30% of our staff did not have employment contracts, we had just been in administration and then through TUPE to the new company. It was a mess. Bright HR to the rescue, they put together employment contract templates for full time, part time and Term Time only staff. This allowed via mail merge to create contracts for each employee. A template was provided by BrightHR in excel format capturing name, addresses, start date, date of birth, next of kin, job title etc. Once completed this was imported into the system, saving time and ensuring quality of data. Once the data was imported, staff were invited, and this allowed them to add any additional information. Managers were all given their staff contracts, and these were uploaded to the system, where staff signed off their new employment contracts. Going forward staff were able to request holiday and any other time off and before approval manager would get notification if there was any conflict. All promotions / disciplinary’s were also uploaded, so a full HR file was available for each employee. Issuing or updating companywide documents like staff handbooks was done in minutes, simply upload and issue to all staff. Staff confidential information remained confidential with only managers see their own staff documentation. This system was used daily and any issues cyustomer support was just a phone call away. **What do you dislike about BrightHR?** Shift pattern need to be more flexible. As our staff reduced the pricing remained high. **What problems is BrightHR solving and how is that benefiting you?** None ### 50. Ashely Wilson - Superb service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about BrightHR?** Had my first training session with Ashley Wilson who was absolutely superb. I learnt so much from the hour working together. Couldn't recommend him more and Bright HR **What do you dislike about BrightHR?** I have nothing i currently dislike about the Bright HR platform. **What problems is BrightHR solving and how is that benefiting you?** Setting up information on our employees and keeping records safe ## BrightHR Discussions - [Who owns BrightHR?](https://www.g2.com/discussions/who-owns-brighthr) - [What is BrightHR app?](https://www.g2.com/discussions/what-is-brighthr-app) - [Is BrightHR good?](https://www.g2.com/discussions/is-brighthr-good) - [How does BrightHR work?](https://www.g2.com/discussions/how-does-brighthr-work) - [BrightHR: Easy HR docs and employee leave oversight](https://www.g2.com/discussions/brighthr-easy-hr-docs-and-employee-leave-oversight) - 1 upvote - [View BrightHR pricing details and edition comparison](https://www.g2.com/products/brighthr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+17%3A45%3A53+-0500&secure%5Bsession_id%5D=2da0a82c-e1cc-4940-a078-1451c281a3bf&secure%5Btoken%5D=26375ae206043b6498cdd0b5c07dccd623683f9d5574ea9c5d6805029800ebb8&format=llm_user) ## BrightHR Integrations - [Blip](https://www.g2.com/products/blip/reviews) ## BrightHR Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Generative AI** - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top BrightHR Alternatives - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (5,136 reviews) - [Breathe](https://www.g2.com/products/centurion-management-systems-breathe/reviews) - 4.4/5.0 (598 reviews) - [Access PeopleHR](https://www.g2.com/products/access-peoplehr/reviews) - 4.0/5.0 (435 reviews)