BrightHR Reviews & Product Details

I like that I can easily track staff absence and holidays at a glance. It's super easy using the portal to update these quickly and approve staff requests. The calendar view lets me see everything in one place, so I can quickly identify gaps in the set up. Review collected by and hosted on G2.com.

It is geared towards big business to a certain extent especially across things like sickness absence tracking and contract changes/templates. For example, you have to set up shift patterns for staff, and while you can set up as many as you like, I have one for each person, which was a chore at the beginning, because we have such a mix of roles, hours, and shifts. Review collected by and hosted on G2.com.

It’s great for keeping all our information in one place. It’s user-friendly and works well for the whole team. Overall, the system is clear, easy to navigate, and helpful for everyone. They are supportive and have easy to access information to help with day to day. We chose this system as it was competitively priced and gave the team opportunity to streamline all systems into one area. It's AI features are great and accurate and the speed that we get support is very good. We are yet to connect to other tools but this option in the future is great. It is a reliable system overall. Review collected by and hosted on G2.com.

We have found, for our team set up the rota to be challenging to use and the staff have said they struggle to understand who is on at what times. It also doesn't highlight gaps in the rota as much as we feel it should. Review collected by and hosted on G2.com.

BrightHR gives me structure and clarity in my HR operations. The platform makes it easy to manage employee records, policies, and compliance tasks without getting lost in admin. Their support team has been consistently responsive and proactive, which has been especially valuable as I’m building out my organisation’s compliance framework. The combination of an intuitive system and reliable support has genuinely reduced the stress of managing HR. Review collected by and hosted on G2.com.

Some parts of the platform feel a bit rigid when you’re setting up more complex HR or compliance workflows. There are moments where I wish certain features were more customisable, especially around policy structuring and multi‑role configurations. The system is strong overall, but a bit more flexibility would make it even better for businesses with evolving operational needs. Review collected by and hosted on G2.com.

The site is easy to navigate and the side bar makes it intuitive. There is a lot of functionality built into a single suite. Having everything in one place is so much easier to undertake day to day tasks. The site is fast and reliable, never lagging. The support and chat box options appear regular. I find that this is great value for money and much better than other systems I have used. Review collected by and hosted on G2.com.

The sidebar icons cannot be rearranged in order to match the functions I use the most. It just means more scrolling past some items I never use such as time tracking. The expense function would be better if it could deduct home to work miles on a mileage trip, as with remote working happening more, this is a common thing we need to take off. Review collected by and hosted on G2.com.

I find the expenses part really easy to use and the auto calculation for the journey makes everything simple. The fact that the app is linked to it, it means that I can access Bright HR anywhere. When I have got stuck, the support has been quick and helpful. It's always reliable and never have any issues with it. The detail on profiles is good as it has all the employment info to hand which we never used to have. Review collected by and hosted on G2.com.

On the phone, having to use Pop seems unnecessary and would be better all combined in a single app. Being able to rearrange or customize the left-hand toolbar would make this better as we don't use some of the icons, such as rotas and shifts. The e-learning suite seems basic and not that broad or comprehensive. e.g. no information governance or H&S topics. Review collected by and hosted on G2.com.

Ease of use and the fact it puts all of this into one package. The interconnected bits of expenses, payroll, documentation reviews. Staff like the map facility in expenses so that it auto calculates. The associated app makes the whole process accessible and easier to use than our previous software. Its performance is great. When we have asked for support, the web meetings are useful. For the price, we are happy. We havent used the AI elements to date Review collected by and hosted on G2.com.

some of the contract changes cant all be made at once and you have to do multiple changes on separate days. Bright HR and PoP app should be one so everything can be found in one place. Review collected by and hosted on G2.com.

It's super helpful for keeping employee information all in one place and also the fact that it gives each employee access to up to date annual leave allowance and access to their documents. I also really like the amount of easy access support there is on there if needed. Review collected by and hosted on G2.com.

I think some features could be easier to use and a bit more customisable for example the timesheets and overtime could be integrated with each other so that say an employee has 40 working hours of standard pay rate per week but works a few hours here or there outside of their standard hours - it would be useful if the timesheet could be designed to pick up on this and automatically detect how many hours of overtime has been worked at the various rates i.e. 1.5 - 2x rate. Review collected by and hosted on G2.com.

I like using BrightHR because it keeps everything work-related organised and easy to access in one place. It’s straightforward to use, saves time, and makes things like checking shifts, holidays, documents and other important information much simpler. I also like being able to access what I need quickly without having to ask someone every time. Review collected by and hosted on G2.com.

One thing I dislike about BrightHR is that it can sometimes feel a little slow or take longer than expected to find certain information. Some features could also be made simpler and easier to navigate. Overall, though, I find it useful and there isn’t anything major that I dislike about it. Review collected by and hosted on G2.com.

BrightHR is easier to use now that I’ve got the hang of it, though it took me a bit of time to get used to it. I can bring HR issues to them and get advice, which was really handy with one member of staff. I like being able to reach someone for advice and support with a click of a button, and I can speak to someone face to face, over Zoom, or on the phone. I can leave a message and they get back to me, so I’m not waiting on a call for hours. The clocking-in and timekeeping system is saving me hours, including with breaks and legislation. I’m only scratching the surface, but there’s a lot more to offer, and I think it will be advantageous to the business going forward. Review collected by and hosted on G2.com.

I think BrightHR could be a little simpler for staff who aren’t very tech-savvy. Some of my staff struggled, and I had to support them. It would help to have proper training, like a video, for the training programs and clocking-in system, rather than relying on one person to learn it and pass the knowledge on. The transition was slow for the first three months, with issues clocking in and out and missing things, and setup took a bit of time. Maybe there’s already training available and I missed it. Review collected by and hosted on G2.com.

BrightHR is a comprehensive system that has streamlined our HR, Payroll and Health & Safety processes. The online system and app's are clear and it is easy to find information quickly. The support team have extensive knowledge and are always eager and willing to assist. We use the Time tracking function to create accurate timesheets. The absence calendar to log all holiday, events and trainings across the group. The integrated payroll calculates hours and overtime payments, saving time analysing time sheets, gives detailed reports and links directly with HMRC and Nest pensions, avoiding the need for extra submissions. We use the Rota function to ensure that our shop is always fully staffed as it shows us clearly any prebooked absences. BrightBase and Brainbox+ (AI HR Advice) are an invaluable source of information which, as a manager, I use almost daily. We use the e-learning modules in BrightHR and BrightSafe for new employees and to refresh our teams knowledge. The reliability of the system is one of the best features and allows access to crucial HR details 24/7. Review collected by and hosted on G2.com.

As with any system there are areas that don't work directly for us, however we have found ways around them with the support teams assistance. Review collected by and hosted on G2.com.