# BrightHR Reviews **Vendor:** BrightHR **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.3/5.0 **Total Reviews:** 116 ## About BrightHR We are BrightHR. We’re the UK’s leading HR and health & safety software platform, dedicated to transforming people management. We’ve been making life easier for employers since 2015 with our range of innovative software and are providing HR, H&S, and business support to over 120,000 businesses globally. Our simple-to-use software allows you to manage staff holidays, overtime, sickness, and lateness in a click, and on the go with our handy mobile apps. We’re dedicated to providing end-to-end management support, from your initial talent search to helping you manage your employees and handling difficult decisions. With the Turbo Talent Navigator, you can build your perfect team with our job listing creator and applicant manager. Once they’re hired, we’ll help you plan their rotas, run their payroll reports, and track their sick leave and holidays, all in our easy-to-use people management software. Plus, with Blip and PoP, our free mobile apps, you can create a digital clock-in system and track employee expenses. We even offer unlimited cloud storage for HR documents, so you can ditch the filing cabinets and be confident that you have everything saved in one place. Your staff will also enjoy access to our employee assistance programme, Bright Wellbeing & Counselling, which brings staff a wealth of wellbeing services. Our EAP provides a 24/7, 365 confidential & compassionate helpline for employees to speak to experienced in-house counsellors. Of course, keeping your staff safe is important, too. BrightSafe is the perfect way to ensure you stay compliant with regulations without any difficulty. Create and manage assessments, record any accidents in the workplace and carry out investigations. You can also get access to Bright Exchange, where you can list your business and offer exclusive discounts to an audience of over 450,000 businesses and their staff. Your staff will also get access to tons of special offers. Plus, you’ll have BrightAdvice, which gives you a direct line to a team of fully-qualified experts ready to help whenever you need it. BrightAdvice guarantees you a support network for even the trickiest HR issues. If you’re ever in a pinch and don’t fancy a phone call, we’re still here to help with our revolutionary answer bot, BrightHR Lightning. Just type in your HR question and our smart AI system will return a legally compliant answer straight away. ## BrightHR Pros & Cons **What users like:** - Users find BrightHR's support team, especially James, to be **incredibly helpful and patient** , providing excellent guidance and empathy. (4 reviews) - Users appreciate the **simplicity** of BrightHR, which streamlines HR processes and enhances overall efficiency and workflow. (3 reviews) - Users value the **fantastic customer support** from BrightHR, ensuring smooth onboarding and prompt issue resolution. (2 reviews) - Users praise the **easy onboarding** of BrightHR, allowing quick and efficient team integration with minimal training. (2 reviews) - Users value the **efficiency** of BrightHR, which simplifies HR processes and significantly enhances workflow management. (2 reviews) - Users value the **time-saving capabilities** of BrightHR, streamlining HR processes and enhancing overall efficiency. (2 reviews) - Users appreciate the **user-friendly interface** of BrightHR, making attendance tracking and management straightforward and effective. (1 reviews) - Automation Efficiency (1 reviews) - Users find BrightHR to have a **user-friendly interface** , making HR management tasks more efficient and organized. (1 reviews) - Easy Integration (1 reviews) **What users dislike:** - Users feel there is **limited customization** in BrightHR, affecting functionality and integration of various features. (3 reviews) - Users find BrightHR **not user-friendly** , citing inadequate features, poor support, and a frustrating multi-app experience. (2 reviews) - Users express frustration with **poor customer support** , highlighting difficulties in contacting and resolving issues efficiently. (2 reviews) - Users experience frustrating **service delays** with appointment scheduling, complicating their access to necessary support and advice. (2 reviews) - Users warn of **excessive contract lengths and persistent upselling** from BrightHR, creating frustration and difficulty in cancellation. (1 reviews) - Holiday Issues (1 reviews) - HR Issues (1 reviews) - Inadequate Reporting (1 reviews) - Learning Difficulty (1 reviews) - Module Issues (1 reviews) ## BrightHR Reviews ### 1. Bright HR Makes Compliance, Leave, and Time Tracking Super Smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Osheen J. | Teaching Assistant, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about BrightHR?** I use Bright HR as part of my company. We’re assigned all the training as part of compliance, and I can check all of my paperwork there as well. I can also apply for different kinds of leave on it, and view my working hours, my rota, and my previous days off. It lets me check in and check out too, so my company knows what time I arrived at the office and when I left, because all the check-ins and check-outs include the location. I can use it both on my laptop or my phone as an app or website so it's super smooth. **What do you dislike about BrightHR?** I think that if it were connected to the inventory app or system, which is mostly used in school and educational settings to log attendance, it would have been easier to integrate at my school. **What problems is BrightHR solving and how is that benefiting you?** Instead of having my documents, attendance, and absences spread across different apps, I can, as an employee, manage everything in one place. Having both the app and the website version also helps, and the mobile and laptop experience is super quick to use. The syncing is amazing too, which means I never have to worry about not submitting a time-off request or losing track of my documents, rotas, or shifts. Basically, nothing goes missing. ### 2. User-Friendly with Robust Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Daksh K. | HRBP , Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about BrightHR?** I like using BrightHR mainly for core HR functions like maintaining employee records and managing absentees. I love that it's highly accurate compared to other software and provides a lot of metrics, which can help improve accuracy. What I like the most is its user-friendly UI and UX, making it super easy and smooth to use. It's also highly adaptable and can easily manage big data sets, and I appreciate the dashboards that cover every required metric. The initial setup and learning process is kind of easy, making the overall experience great. **What do you dislike about BrightHR?** I feel it kinda lacks in depth in terms of analysis and it's a bit sort of costly. Instead of providing monthly reports, it should provide reports on a real-time basis and have a customization section. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR for core HR functions like maintaining employee records and tracking absenteeism. It's highly accurate, offers a lot of metrics, and improves accuracy. I also love its user-friendly interface and adaptability in managing big data sets and providing comprehensive dashboards. ### 3. Streamlined meeting process with BrightHR **Rating:** 4.5/5.0 stars **Reviewed by:** Atul . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about BrightHR?** I really love BrightHR for its streamline shift and rota planning, which makes scheduling interviews and meetings so much better than any calendar apps or platforms we've used. I also appreciate their UI and overall experience. Time and attendance are features I like too, as they're closely related to the shift planning functionality. The signup user journey was really easy and smooth, without too many forms during onboarding. **What do you dislike about BrightHR?** I feel like document storage could be improved, not in terms of capacity or size but the overall experience. I may be nitpicking because I use Google Drive a lot but I think there's room for improvement definitely mainly in terms of the document viewer. Because that could be very intuitive. **What problems is BrightHR solving and how is that benefiting you?** BrightHR helps in interviews, creating reports on candidate fit and improvement points. It streamlines scheduling with its shift and rota planning. I love the user-friendly UI, enhancing the experience beyond typical calendars. ### 4. Streamlined HR, Needs Better Reporting Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Rheaves E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about BrightHR?** I appreciate how BrightHR simplifies day-to-day HR work without overcomplicating things, especially for a German SME. It brings time tracking, holiday requests, absence management, and employee documentation into one clean platform, so we don’t have to juggle spreadsheets, emails, and separate tools anymore. The biggest win for us is the usability; our team picked up the clock-in, leave booking, and overview features really quickly, even those who aren’t especially tech-focused. BrightHR takes a lot of stress out of compliance with working-time rules by automatically tracking hours, overtime, and leave in line with local requirements. The initial setup was straightforward and relatively fast, which made onboarding new staff easy even for those not tech-savvy. **What do you dislike about BrightHR?** The user interface is clear, but some reporting features feel limited: we can’t fully customize export fields or create company-specific compliance reports without extra work. Integrations with our existing payroll and accounting software are possible, but the setup was more hands-on than expected, and the sync isn’t always real-time. We really need more flexible, customizable report builder tools for German compliance and internal reviews. We’re limited to pre-built templates, so we often have to export raw data and manually clean it up in Excel to create reports. It would be a huge improvement if we could save custom report templates, automate monthly compliance exports, and get more granular filtering. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR as a central tool for HR, time tracking, and compliance, simplifying our processes and ensuring alignment with German labor rules. It makes onboarding easy and offers clear insights into attendance and overtime, which streamlines payroll and reduces errors. ### 5. Streamlined HR Management, Needs Mobile Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sharvari A. | HR Operations Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about BrightHR?** I like how BrightHR turns disorganized, stressful HR admin into something simple, reliable, and almost effortless—all in one platform without being overly complicated. The leave and absence management feature really stands out for us. Employees can request holiday, sick leave, or remote work through the app; managers get instant notifications to approve or decline, and everything updates automatically with accurate accrual tracking. It’s clean, intuitive, and saves hours every week. The visibility provided by a centralized, self-service system, where employees can check their remaining holiday allowance and submit requests, and managers can see the team's availability on a single calendar, makes scheduling and daily operations much smoother. BrightHR has completely eliminated our biggest operational headaches with scheduling, staffing, and miscommunication. I also found the initial setup surprisingly straightforward and simpler than expected. **What do you dislike about BrightHR?** The mobile app is functional, but it can feel slow or limited compared to the desktop version; some actions that are easy on a computer take extra steps or aren’t available on mobile at all. First, we’d love to see full managerial functionality on mobile. Right now, some approval workflows, team absence insights, and document-reviewing tasks are only available on desktop. Managers shouldn’t have to wait until they’re at a computer to handle urgent requests or view team availability. Second, the app could be more responsive and reliable. We’ve noticed occasional slow loading times, especially when opening the team calendar or viewing employee records. A faster, more stable experience would encourage the team to use it daily instead of defaulting to email or desktop. **What problems is BrightHR solving and how is that benefiting you?** BrightHR centralizes our HR tasks, solving daily admin headaches by eliminating spreadsheet chaos in leave management. Employees request time off directly, managers approve instantly, and everything updates automatically. It’s clean, effortless, and saves us hours every week while ensuring accurate records. ### 6. Effortless Compliance and Scheduling for US Retail Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Ethan C. **Reviewed Date:** February 03, 2026 **What do you like best about BrightHR?** I really appreciate BrightHR's automated US federal and state-specific labor law compliance. It's the ultimate risk mitigator for us and integrates real-time, up-to-date US labor laws into scheduling, time/attendance, overtime, breaks, PTO, and record-keeping, automating compliance seamlessly without manual input. This feature eliminates the biggest risk of accidental non-compliance with FLSA, state meal/break rules, overtime thresholds, or record-keeping mandates. With BrightHR, I no longer spend endless hours on manual rule tracking or worry about human error leading to non-compliance. The initial setup was incredibly streamlined and optimized for our US retail operation. We had a compliance-ready, fully functional workforce management platform up and running in just three business days, which was impressive, especially given we onboarded eight geographically dispersed US store locations. **What do you dislike about BrightHR?** BrightHR’s scheduler has basic 'template' features for holidays, but it can’t tie scheduling to real-time retail demand data, or auto-suggest extra shifts during peak times. We have to manually cross-reference Intershop BOPIS data with BrightHR schedules to add extra shifts, which is a time-consuming process that often leads to last-minute understaffing. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR for eliminating fragmented scheduling chaos and mitigating US labor law compliance risks. It automates federal and state-specific compliance, reducing manual rule-tracking and human error. BrightHR's real-time law updates ensure our schedules are always compliant, saving us from potential violations or lawsuits. ### 7. Simple HR and Workforce Management for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushi K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about BrightHR?** BrightHR makes it easy to manage staff leave, attendance, and HR records in one place. The system is very straightforward — employees can request leave and log attendance through the app, and managers can approve or track everything in seconds. It has really simplified HR admin. It saves a lot of time by centralising staff data, attendance, and holiday management. The reporting features are helpful for tracking patterns, and it reduces errors compared to manual spreadsheets. **What do you dislike about BrightHR?** Some features feel a little basic, and at times the system can run slowly. There are also occasional limitations when customising reports. The mobile app could be more user-friendly, and notifications can be inconsistent. Smaller updates or tweaks sometimes take longer to implement. **What problems is BrightHR solving and how is that benefiting you?** It helps us manage our customer service and collections agents by tracking leave, check-in/check-out, and staff records in one system. This has reduced paperwork, improved visibility for managers, and made HR processes much smoother. We wanted to move away from spreadsheets and manual processes. Adoption was mostly smooth, though some staff needed time to adjust to using the app regularly. ### 8. Robust Health & Safety Features, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Violina S. | People Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about BrightHR?** With BrightHR, I’m not only using the BrightSafe feature for health and safety, but I also value the paid time off and holiday request functionality, along with the comprehensive employee records. Everything is very well organized and aligns seamlessly with the H&S features, making it much easier to manage, track, and access all information in one central place. **What do you dislike about BrightHR?** I think there’s room for improvement by developing a more comprehensive tool overall. For example, the recruitment feature could be more user-friendly, and incorporating more AI-driven HR tools would enhance efficiency and usability. **What problems is BrightHR solving and how is that benefiting you?** I use BrightHR to consolidate all health and safety information, making it easier to organize policies and procedures. The holiday request options and employee records are also well-organized. ### 9. Software that keeps improving **Rating:** 5.0/5.0 stars **Reviewed by:** Darren T. | Chief executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about BrightHR?** I like BrightHR because they consistently improve and develop their software. It’s clear they listen to customer feedback, and the system just keeps getting better. It does everything I need it to – from managing staff holidays and sickness to keeping important HR documents in one place. It’s easy to use and saves me a lot of time. **What do you dislike about BrightHR?** There’s not much to dislike, but occasionally some updates take a bit of getting used to – but overall, the improvements are worth it, and support is always available if needed. **What problems is BrightHR solving and how is that benefiting you?** BrightHR has really simplified our HR processes. It’s helped us keep on top of staff holidays, sickness, rotas, timesheets, and even payroll. Everything is in one place and easy to manage, which saves us a lot of time and reduces mistakes. Before, we were juggling spreadsheets and emails – now it's all streamlined and much more efficient. It also gives us confidence that we're staying compliant with employment regulations. ### 10. Simplifies Daily Tasks, But Needs Better Integration Options **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel F. | Administration Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about BrightHR?** How it helps to execute the day-to-day workload easier! **What do you dislike about BrightHR?** It would be helpful if it was linked to other software, such as ShiftCare and QuickBooks. **What problems is BrightHR solving and how is that benefiting you?** Making sure we are meeting the requirements from a HR perspective. ### 11. Classic case of Over Promise and Under Deliver **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about BrightHR?** The employee handbook is a good starting point. The clock in feature is simple and the expense feature is great. **What do you dislike about BrightHR?** The calendar feature does not have GPS for service workers, the clock in feature does not have an adequate mapping feature nor auto clock out. The sales pitch had custom policies - not what is actually provided. The apps for clocking in and expenses are great, but having multiple apps is a bit of a pain. Had I been able to play around with this system first I would not have signed up for it. Customer support is meh at best. Don't bother putting in a ticket on the system, it just goes into the system and you have to follow up multiple times. Chat function? only makes you leave an email ticket. **What problems is BrightHR solving and how is that benefiting you?** At this point it really only helps us with mileage. ### 12. It's an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sara T. | Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about BrightHR?** Having everything in one place! A/L requests, absences, training, etc. Makes life easier. **What do you dislike about BrightHR?** Nothing really, it works great and I haven't had any issues with it. **What problems is BrightHR solving and how is that benefiting you?** Annual leave tracking, absences and training. ### 13. Great package and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Darren G. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about BrightHR?** BrightHR has been a fantastic addition to our business—it’s made a real difference in how we manage HR tasks. The platform is intuitive and easy to use, and the customer support is outstanding. I recently contacted support and spoke with Charlene Callaghan, who was incredibly helpful, friendly, and knowledgeable. It's great to know that kind of support is just a call away! **What do you dislike about BrightHR?** Nothing so far. It's a very good product to use **What problems is BrightHR solving and how is that benefiting you?** All our HR and policy issues ### 14. Simple yet powerful HR **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | President/Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about BrightHR?** The platform is very simple to navigate, we were able to onboard our team very quickly with minimal training and review. Their support is fantastic and as you onboard you are able to join weekly sessions to ensure that you're correctly setting everything up. The Elearning, the documents and BrightBase with all of the applicable policies are amazing. Very easy to adopt policies you may be missing. **What do you dislike about BrightHR?** I would love if the Payroll module worked in Canada and we could move over completely to BrightHR's system. I do wish that the expenses were able to connect to corporate Credit Cards or there was a way to code an expense as personal or corporate. **What problems is BrightHR solving and how is that benefiting you?** One of our senior team members was performing the HR role before and as she retired we needed a platform that would enable us to integrate safety, HR, policies, etc all in one place. ### 15. Extremely helpful in resolving an issue with our account **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about BrightHR?** What I appreciate most about BrightHR is its ability to simplify and streamline essential HR processes. The platform is intuitive, well-structured, and supports efficient management of tasks such as absence tracking, holiday planning, and employee recordkeeping. It has significantly reduced administrative burden and improved overall workflow. Additionally, the customer support team is consistently responsive and knowledgeable, which enhances the overall user experience. **What do you dislike about BrightHR?** At this stage, I don’t have any dislikes about BrightHR. The platform has been reliable and effective for our needs, and I’ve had a positive experience with both the system and the support team. **What problems is BrightHR solving and how is that benefiting you?** HR ### 16. Couldn't be easier **Rating:** 5.0/5.0 stars **Reviewed by:** Tom R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about BrightHR?** The ease of keeping track. As a manager, I am able to keep track of my department and make sure they're all upto date on documents, leave and clocking in. Integrations with other apps like blip is great and seamless. The interface makes it very easy to use as well. **What do you dislike about BrightHR?** Cannot fault the programme at all. Works really well **What problems is BrightHR solving and how is that benefiting you?** Before Bright HR, we were keeping track of staff annual leave via our Google Calendars. Now it's our one stop shop for everything HR. From managing leave requests, to checking office availability, and housing important occupational documents. ### 17. It does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about BrightHR?** I appreciate how simple the system is. It was very user-friendly and easy to navigate. **What do you dislike about BrightHR?** It lacked a strong recruitment section and did not offer robust analytics capabilities. **What problems is BrightHR solving and how is that benefiting you?** This tool is excellent for handling everyday HR tasks such as managing employee annual leave and overseeing training. It makes routine processes much more straightforward. ### 18. Customer Care **Rating:** 4.0/5.0 stars **Reviewed by:** José G. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about BrightHR?** We had an issue with the Blipp Report, which I raised. Leyla from BrightHR Customer Support followed up and handled the matter with great care. I really appreciated her support. **What do you dislike about BrightHR?** I would appreciate more flexibility in terms of customization. **What problems is BrightHR solving and how is that benefiting you?** We had an issue with the Blipp Report, which I raised. Leyla from BrightHR Customer Support followed up and handled the matter with great care. I really appreciated her support. ### 19. Chris from customer care **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about BrightHR?** Chris is an asset to the company, thank you for deep diving into the investigation and understanding the trouble I was going through. If it wasn’t for you would have definitely cancelled. Thanks for all your help and empathy. **What do you dislike about BrightHR?** Auto renewal and the fact they don’t give you a calling off period. It should be a crime. **What problems is BrightHR solving and how is that benefiting you?** Love the 247 employment law and H&S advise. ### 20. Helpful but incomprehensive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about BrightHR?** Being able to call and connect quickly; advice on-hand. **What do you dislike about BrightHR?** I'd like to be able to come to BrightHR with any HR issue and have it resolved easily, comprehensively. **What problems is BrightHR solving and how is that benefiting you?** Disciplinary; termination. ### 21. it was stright to the point and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about BrightHR?** it is constantly evolving and our suggesting are heard **What do you dislike about BrightHR?** there are limitations but I understand its evolving **What problems is BrightHR solving and how is that benefiting you?** we could not figure out how to change average hours ### 22. AVOID THIS COMPANY AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about BrightHR?** Basic system if you just want to record HR stuff - no thrills and out of the box **What do you dislike about BrightHR?** This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up many years ago and now i'm no longer in need of their (tbh basic HR system) they inform me that a 60 MONTH contract was signed. Digging online it seems this is their sales tactic, no mention of it and getting people to sign + will only cancel if 80% of the contract remainder is paid. It's funny as it took 2 weeks to get in contact with anyone to cancel, as they make it impossible to find a way to contact. However during my time with Bright HR I received upsell calls daily and despite telling the team my situation on wanting to leave i've received harrasment calls from the finance team 5+ times a day to the point they filled my voicemail. AVOID AVOID AVOID. **What problems is BrightHR solving and how is that benefiting you?** Zero as I made my team redundant and am no longer using the product, and they are trying to charge me 80% of the remaining 60 months?!!? contract, when there is no mention of the contract being 60 months made in sales pitches, or comms. It's a deplorable underhand business model that staff are told to wheel out, and no wonder their reviews on glassdoor for working there are disgusting too. ### 23. Great HRIS for non-complex needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about BrightHR?** Simple and easy to use, makes managing out staff nice and easy. Team find the system easy to use, especially with the mobile app. Implementing the system was a simple import of data. HR use this system daily with team use as needed. **What do you dislike about BrightHR?** Limited capabilities. Would much prefer options to add custom fields to profiles. **What problems is BrightHR solving and how is that benefiting you?** HRIS management, holidays, staff reports, documents etc. ### 24. Difficulty accessing document review services **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about BrightHR?** Information is really well presented and layout of the system is easy to navigate **What do you dislike about BrightHR?** We really benefit from receiving feedback on existing policy documents, however this has been really hard to access. I have requested appointments multiple times and I never seem to get a call back at the time I ask for. Even if I give a generous timeframe, I still don't get a call on time. I often have to follow up with the service too. This doesn't work well with my schedule as I work with clients so cannot answer the phone at any time. it would be helpful if the advice appointment feature was actually adhered to. **What problems is BrightHR solving and how is that benefiting you?** Keeping all HR and WH&S documents and procedures together ### 25. Number of Features on HR Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about BrightHR?** - User Friendly Interface -Easy to keep track of employee record -Offer additional resources like templates and guides provided to help with HR compliance -Easy to manage on leave request and tack absences **What do you dislike about BrightHR?** As a new user, we don't know what are the limitations yet. **What problems is BrightHR solving and how is that benefiting you?** By automating tasks such as time tracking, leave management, and document storage , Bright HR reduces administrative burdens, allowing us to focus on more strategic activities. ### 26. Making HR simple... **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Finance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about BrightHR?** BrightHR was simple and easy to implement and to integrate into our business. The training provided was crucial to give a full understanding of the system, this took approx. 2 hours. We had over 300 employee and no HR!! 30% of our staff did not have employment contracts, we had just been in administration and then through TUPE to the new company. It was a mess. Bright HR to the rescue, they put together employment contract templates for full time, part time and Term Time only staff. This allowed via mail merge to create contracts for each employee. A template was provided by BrightHR in excel format capturing name, addresses, start date, date of birth, next of kin, job title etc. Once completed this was imported into the system, saving time and ensuring quality of data. Once the data was imported, staff were invited, and this allowed them to add any additional information. Managers were all given their staff contracts, and these were uploaded to the system, where staff signed off their new employment contracts. Going forward staff were able to request holiday and any other time off and before approval manager would get notification if there was any conflict. All promotions / disciplinary’s were also uploaded, so a full HR file was available for each employee. Issuing or updating companywide documents like staff handbooks was done in minutes, simply upload and issue to all staff. Staff confidential information remained confidential with only managers see their own staff documentation. This system was used daily and any issues cyustomer support was just a phone call away. **What do you dislike about BrightHR?** Shift pattern need to be more flexible. As our staff reduced the pricing remained high. **What problems is BrightHR solving and how is that benefiting you?** None ### 27. Ashely Wilson - Superb service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about BrightHR?** Had my first training session with Ashley Wilson who was absolutely superb. I learnt so much from the hour working together. Couldn't recommend him more and Bright HR **What do you dislike about BrightHR?** I have nothing i currently dislike about the Bright HR platform. **What problems is BrightHR solving and how is that benefiting you?** Setting up information on our employees and keeping records safe ### 28. Excellent IT service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about BrightHR?** James has been the most helpful and patient person with clear lines and guidance, a very pleasant person to work with. Thank you James **What do you dislike about BrightHR?** Some features are not needed specifically for us **What problems is BrightHR solving and how is that benefiting you?** More efficiency ### 29. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Helen W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about BrightHR?** I was extremely pleased with the fast and efficient support from an adviser on the phone today who took me through a screen share to assist me to update information on my employees annual leave entitlement. This was a perfect visual assistance which made my job easier. I highly recommend this service. **What do you dislike about BrightHR?** I have no negative feedback to give to this as it is by far the best hr platform I have used. **What problems is BrightHR solving and how is that benefiting you?** This platform has everything all in one place. I find the document section very useful for storing information as well as employees personal details and employment information. The holiday planner is brilliant with an easy view of the calender for the whole time. I love that alerts any date conflicts before approval. The blip app and rotas/shift section are now an essential tool for managing my workers flexi time. ### 30. Review brightHR **Rating:** 5.0/5.0 stars **Reviewed by:** Atchay Kumar N. | Business Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about BrightHR?** It is a very good software With a user friendly interface and it is helping me in many ways like time management attendance management **What do you dislike about BrightHR?** Nothing to hate about because it is very good in usage **What problems is BrightHR solving and how is that benefiting you?** It also helps in monitoring and managing employee absences, including sick leave, vacation time, and other types of leave. I can keep track of employee information, including personal details, job roles, and performance. It also helps in handling various administrative tasks related to HR, like contract management, onboarding new hires, and making sure employment laws are followed. ### 31. Helpful onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about BrightHR?** BrightHR helps me to keep all HR tasks in one place. It takes the pressure out of holiday requests and is easy to use. All the apps mean that our team can have their own individiual link and seperate documentation portals means that we can keep hidden HR documents (and things we are working on) seperate from the rest of the team. ​​​​Samuel Lambrou was really helpful in providing onboarding training and took the time to explain how functions worked. He also introduced me to services I didn't know about and correct mistakes I was making on setting things up. We launched the service to our team shortly after our meeting and are so much happier for having it as a resource, place to gain HR advice and general office tidier (goodbye dog-eared policy folder!) I'm sure we will use it a lot more in the future. **What do you dislike about BrightHR?** It would be helpful to know the prices of additions to our packages so we can consider whether it is something we'd want to bolt on. I wouldn't say it's a dislike though-just a suggestion! **What problems is BrightHR solving and how is that benefiting you?** HR management, advice ### 32. Poor service so far **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about BrightHR?** Quotation and service explained. Original contact went well. **What do you dislike about BrightHR?** Poor service. Still not setup 3 months later. No dummy run done. Staff not fully setup. Promised call to resolve still not done despite chasing. Debating if worth contuing or cancelling. **What problems is BrightHR solving and how is that benefiting you?** No problems yet solved. Failed to live up to sales pitch ### 33. On boarding training **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about BrightHR?** The desktop version of BrightHR and their other sites (Bright Safe etc) are really user friendly, simple and easy to use. Most of the sections are pretty self explanatory and if something isn't 100% obviously clear, there are usually helpful little excalmation marks that will provide you with the info you need. My on board training today was wit Niqua. Both times i have spoken to her have been pleasant and informative. She clearly knows what she is doing and is very helpful indeed! - Thank you Niqua. **What do you dislike about BrightHR?** The Bright app's really let the who experience down (with the exception of the BLIP app - its great) It's no where near as user friendly and you don't have quite so much access - some of the features aren't available on the app. Some of the staff are finding the rotas a little difficult but this I'm sure will change within time as they are used to using a different software. **What problems is BrightHR solving and how is that benefiting you?** Keeps all employee details safe an secure on line in one place. Provides added security as a buisness knowing we are using legally compliant documents. Centralises all HR/Admin/Payroll ### 34. Keep on top of leave and absence easily **Rating:** 4.0/5.0 stars **Reviewed by:** Maudie H. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about BrightHR?** BrightHR has a range of functions that make keeping track of all things employee related simple and straightforward. In addtion to staff being able to log and request their annual leave easily, I can also track absence and reasons for it from one easy portal, and run reports to check for exceptions and anomalies. Samuel Lambrou showed me how to maximise the document function within the platform as well which has provided a perfect solution for us in terms of where to keep forms staff need access to less regularly e.g. eye test claims (we all end up spending ages trying to find it in the online file library!). Add in the e-learning as well and it's much more than just a staff database! **What do you dislike about BrightHR?** I can't think of anything at present that I dislike about BrightHR - so far it's doing what I need it to do! **What problems is BrightHR solving and how is that benefiting you?** As mentioned previously, BrightHR allows for easy tracking of annual leave entitlement and booking, along with absence reporting for sickness and other reasons. We will now be making more use of addtional features such as the document library and e-learning assignments as well. ### 35. So helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Kilvert C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about BrightHR?** Everyone at Bright HR and Bright Safe have been so helpful and patient. We have over 50 volunteers and won't use parts of the HR set-up. Then team have been excellent in helping us to get the most out of system. I can't believe how patient Hanaan has been whilst helping me set-up everything. **What do you dislike about BrightHR?** I would like there to be an easier volunteer default that automatically disregards some aspects of employee stats. **What problems is BrightHR solving and how is that benefiting you?** BrightHr is allowing us to hold volunteer information in a safe GDPR compliant way, allocate documents and training to volunteers and offer them opportunities to progress and develop through e-learning. Bright HR also helps us support both volunteers and clients by creating a informed and caring environment. ### 36. Onboarding training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about BrightHR?** Samuel Lambrou took me through some queries I had following previous onboarding training as we had not managed to roll out everything successfully and this helpful online conversation has moved us forward massively. Sam was very helpful and knowledgeable, as are all the staff I have encountered so far. Sam went the extra mile by sharing some helpful emails he had created to share with staff during the roll out, too. Thanks Sam **What do you dislike about BrightHR?** This is more a problem from our side than with Bright, as we are inundated with work and have found it difficult to create the headspace to get the staff all set up on the system and start benefitting from all the functionality it has to offer, however, we are slowwwly getting there. **What problems is BrightHR solving and how is that benefiting you?** We are just rolling out Blip and are hopeful this will save us time and energy tracking staff arrivals/departures etc. It will also fulfill a H&S function , to act as our roll call in the event of an evacuation ### 37. On-boarding with Tony/Rachel **Rating:** 4.5/5.0 stars **Reviewed by:** Wesley M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about BrightHR?** Only been using a short while but it looks like all bases are covered in terms of the user experience and interaction with your account managers. **What do you dislike about BrightHR?** No Live chat option, this would speed up the process so much. **What problems is BrightHR solving and how is that benefiting you?** It's not solving any issues but is way easier to use than our previous platform and offers more solutions to business needs. ### 38. Great Onboarding Session **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about BrightHR?** It seems very easy to use, very intuitive. I love the rota system, and how easy it will make our business run. Blip is wonderful, has streamlined our clocking in system. Great onboarding session as well, thanks Sam Lambrou for helping us. **What do you dislike about BrightHR?** It doesn't have many downsides, great product. **What problems is BrightHR solving and how is that benefiting you?** We have excessive amounts of excel spreadsheets so it's helping us move away from that and streamlining several processes. ### 39. On boarding assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about BrightHR?** We have just started to implement BrightHR and finding our way around quite well. We had a query on setting some mandatory holidays for our employees that do not follow the UK holidays and the support given by Makinzie was great with clear instructions to allow us to sort this out **What do you dislike about BrightHR?** We have just started working with BrightHR so are just finding our way around **What problems is BrightHR solving and how is that benefiting you?** Centralisation of Documentation and providing training via teh e-learning modules ### 40. Perfect for any size business **Rating:** 4.0/5.0 stars **Reviewed by:** Faye S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about BrightHR?** It was easy to use with minimum training - from set up to going live was a breeze. Employees found it easy to use too which is a bonus. Controlled distribution of policies and employee handbook showing who has read them is a plus. **What do you dislike about BrightHR?** More robust reporting would be great. More training material for training purposes would be great. **What problems is BrightHR solving and how is that benefiting you?** I am not aware of any new features being implemented ### 41. Great Product For My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Simon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about BrightHR?** Keeping track of my team hours and absences, it allows me to see at a glance who is on shift or late or hasn't turned up for shift. It also allows for holidays to be authorised and controlled. **What do you dislike about BrightHR?** The team must have a phone with enough operating storage to download and use blip **What problems is BrightHR solving and how is that benefiting you?** Bright HR will help with payroll, staff record keeping, by reducing my time spent on these areas ### 42. Comprehensive platform for a small charity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about BrightHR?** Excellent onboarding training. Easy to navigate all relevant information to manage employees. Feedback/suggestion system. Comprehensive reporting. **What do you dislike about BrightHR?** We'd like more control over user permissions, e.g. appoint a finance/payroll manager who doesn't directly manage employees. **What problems is BrightHR solving and how is that benefiting you?** The main advantage to us is management of employee leave. BrightHR keeps a record of leave requests and approvals. It also gives us access to valuable accredited E-learning modules adn records when employees have completed the training. ### 43. On-boarding with Samuel **Rating:** 4.0/5.0 stars **Reviewed by:** Craig R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about BrightHR?** Samuel spent and hour with me and helped on board with BrightHR software. He was knowledgeable, helpful, chilled enough to make me comfortable. **What do you dislike about BrightHR?** They are big, so sometimes finding what you want or getting to the right person can be tricky. **What problems is BrightHR solving and how is that benefiting you?** HR advice and support docs ### 44. Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jo W. | People Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about BrightHR?** Had a great onboarding experience recently with Mark Moffatt. He was very good at explaining the system's functionality and how to adapt it to suit our firm's needs. He suggested some improvements to how we were planning to use it, which we have now adopted. **What do you dislike about BrightHR?** No downsides so far; it looks as if the system does a lot of the heavy lifting for us, which is exactly what we need from this tool. **What problems is BrightHR solving and how is that benefiting you?** We are using Bright HR to manage the team's annual leave, probationary periods, and expenses via Pop. Moving to an app-based system saves us lots of time and gives colleagues increased autonomy over some of the basics. ### 45. Excellent - Niqua was brilliant at explaining everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about BrightHR?** Clear, clean and concise. Niqua expalined everything clearly. **What do you dislike about BrightHR?** Would be helpful if there were more topics related to the entertainment industry. Hard to find anything that fit when catergborising business. **What problems is BrightHR solving and how is that benefiting you?** Mainly using it for Health and Safety and compliance. ### 46. Peter Corrigan Consulting Engineers Ltd **Rating:** 5.0/5.0 stars **Reviewed by:** peter c. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about BrightHR?** I had Bright HR and Brightsafe Training today with Rebecca Mcnab. Rebecca made the training very informative, clear and easy to understand. I would not hesitate to recommend Bright HR but particularly the training carried out by Rebecca. Regards, Peter Corrigan **What do you dislike about BrightHR?** Perhaps there is a number of apps to download etc but most probably a real requirement needed to get the full value of the systems etc. I will need to use the platform more to really get a flavour of it / possible improvements. **What problems is BrightHR solving and how is that benefiting you?** A number of new contracts, annual leave entitlements etc. Dealing with the guys a Bright HR, they provide legally correct information to ensure we run our company in a correct and transparent fashion. ### 47. Amazing onboarding experience **Rating:** 4.0/5.0 stars **Reviewed by:** Alex T. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about BrightHR?** I had the onboarding experience with Luis Enereh, who was terrific and could explain everything and answer all the questions my colleagues and I had asked. He was very patient although being on a tight time schedule and even went out to send us the needed webinars. **What do you dislike about BrightHR?** Did not have enough time to go through all the details for the brightHR apps that were available to us. Book in a bit more time or for us to go through how to use the apps that are integrated with BrightHR. **What problems is BrightHR solving and how is that benefiting you?** Clocking in, tracking of staff, keeping confidential resources in one place. ### 48. Superb platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about BrightHR?** It is helpful and user interface is easily understandable. Solution to a lot of problems and queries Recommended platform to all HR department out there. Excellent **What do you dislike about BrightHR?** No issues faced as such If issues or queries arise or will come across any disliking will surely reach out to the team. No dislikes as of now. Good product and service **What problems is BrightHR solving and how is that benefiting you?** It is helpful and user interface is easily understandable. Solution to a lot of problems and queries Recommended platform to all HR department out there. Excellent ### 49. Great onboarding with Matt **Rating:** 5.0/5.0 stars **Reviewed by:** Jill M. | Office and Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about BrightHR?** I had a great onboarding session with Matt today and am genuinely looking forward to starting with the rest of my team. He had a plan in place and was also happy to stray from the path when I asked very specific questions. Useful, informative, quick and friendly. BrightHR has already impressed with its user-friendly interface and simple setup. **What do you dislike about BrightHR?** I haven't come across anything to dislike as of yet. **What problems is BrightHR solving and how is that benefiting you?** BrightHR is helping us streamline our internal processes and store all relevant information in one place. Good-bye, google forms and excel spreadsheets! ### 50. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Shellini T. | Human Resourses and H&S Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about BrightHR?** All employment records are in one place. Easy-to-use system. So far, I have had great support. Great Teams Easy Contact very good at keeping me informed Friendly Staff Mohammed Rahman was great with the onboarding training and very patient with me. My only concern is I don't think you have enough Employment Law training courses for employees. **What do you dislike about BrightHR?** It would be nice to be able to set tasks for training & then see what training employees have completed Also, For Admin to be able to download training Certificates of employees **What problems is BrightHR solving and how is that benefiting you?** At the moment, I'm new to the system. so not used to it to its total capacity; still getting my head around the system ## BrightHR Discussions - [Who owns BrightHR?](https://www.g2.com/discussions/who-owns-brighthr) - [What is BrightHR app?](https://www.g2.com/discussions/what-is-brighthr-app) - [Is BrightHR good?](https://www.g2.com/discussions/is-brighthr-good) - [How does BrightHR work?](https://www.g2.com/discussions/how-does-brighthr-work) - [View BrightHR pricing details and edition comparison](https://www.g2.com/products/brighthr/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A42%3A24+-0500&secure%5Bsession_id%5D=1d3bea02-43d3-4726-9b32-feeb92937a1b&secure%5Btoken%5D=3885d80e8898e3baac81377d7157e82d9c372b2d88a26a6fa062c8d41bf44d7b&format=llm_user) ## BrightHR Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Generative AI** - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top BrightHR Alternatives - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,500 reviews) - [Breathe](https://www.g2.com/products/centurion-management-systems-breathe/reviews) - 4.4/5.0 (598 reviews) - [Access PeopleHR](https://www.g2.com/products/access-peoplehr/reviews) - 4.0/5.0 (392 reviews)