Checkr Reviews & Product Details

What I like best about Checkr is how fast and easy it makes the whole background check process. It’s very straightforward to use, and I can quickly see where each candidate is in the process without having to chase updates. It also saves a lot of time compared to more manual methods, which really helps keep things moving during hiring. Review collected by and hosted on G2.com.

One thing that could be improved is the level of detail and clarity in some reports—sometimes they require a bit of extra review or interpretation. It would also be helpful to have more flexibility with notifications and status updates, so it’s easier to stay on top of changes without checking the platform manually.

Overall it works well, but a bit more transparency and customization would make it even more efficient. Review collected by and hosted on G2.com.

Checkr is very easy to use and requires minimal effort from the HR side. Most of the background check process is handled on their end, including compliance and candidate communication. Everything is clearly tracked in the system, which makes this step of hiring feel smooth and low effort. Review collected by and hosted on G2.com.

There is limited flexibility or customization in some cases, and you mostly have to follow their standard processes. When delays happen, there isn’t always much visibility into what’s causing them. Pricing can also add up depending on the volume and types of checks needed. Review collected by and hosted on G2.com.

After using multiple services over 25 years in HR, Checkr has the most thorough, accurate, easy to read, cost effective, and timely turnaround of any background checking company I've used. Review collected by and hosted on G2.com.

The only downside to Checkr is that if there are any discrepancies in the background report, they close out the report before I can submit supporting documentation from a potential new hire and so I have to re-run the report, pay for it again to be able to submit supporting documentation to address the "red flag" the found that says to "review." When I contacted Customer Service asking why they close out the report before having a chance to submit supporting documentation for the item needed to be reviewed, they said it was just what they do and I have to run the report again. Review collected by and hosted on G2.com.

It was super easy to set up and integrate with our other systems. We use it in connection with our Planning Center account, and it makes it simple to ensure all of our volunteers and staff receive regular background checks. The information we receive is easy to decipher, clearly presented, and well organized. Review collected by and hosted on G2.com.

There is nothing specific that comes to mind. Review collected by and hosted on G2.com.

I find the Checkr system user-friendly and easy to navigate. Being in HR, where the goal is to move efficiently and accurately, Checkr makes this an easy process. It also integrates with Paylocity with ease. Review collected by and hosted on G2.com.

I received a significantly increased bill due to several unknown fees. There were several county fees, and we had a plan that was not comprehensive for our bulk background checks. However, Checkr was able to change our contract and lower the rates per background check. Review collected by and hosted on G2.com.

I like that Checkr integrates into our ATS and reports come back quickly. The process is easy as applicants are sent a link automatically from our system, so we don't have to manually input information. It makes ordering checks simple and helps us stay in compliance. The initial setup was very easy. Review collected by and hosted on G2.com.

Sometimes there are holds on certain people's background checks if they need to complete more than one within a 30-day time frame. Review collected by and hosted on G2.com.

I appreciate the ability to see clear insights into the background checks. It was relatively easy to set up with just an API key. Checkr integrates with Lever and Drata, which is important to us. Review collected by and hosted on G2.com.

The support for Checkr is virtually useless or nonexistent. You can't reach anyone via phone since they don't provide phone support. Almost all support is outsourced, meaning most of the time, chat support results in an 'escalation' because the chat support person isn't equipped to handle issues. Recently, a background check was at a standstill, and I had to reach out multiple times first to be told, everything was working as usual and to be patient. After a third follow up, I was finally told it needed to be re-ordered because of an error based on candidate input which could have been caught weeks prior. Another issue is with document verification; a candidate uploaded clearly doctored documents which were approved by the reviewers. When I reached out, support had to escalate, and eventually, I was told they do not review documents for fraud. There's also no transparency into how 'cleared by internal review' works. Too much of the support is outsourced or unhelpful. Review collected by and hosted on G2.com.

I really like that the Checkr experience is intuitive for our candidates to use. The platform supports a lot of customization and rule building, which means our team can spend less time administering prehire requirements like criminal background checks. I also appreciate the data analytics available, as it helps us gain better insight into how our program is running and the decisions being made regarding background checks and TB tests. Review collected by and hosted on G2.com.

I would like to see some additional workflow options built into Checkr or more granular data sent through the Checkr API to other systems so that we can better leverage external workflows. Review collected by and hosted on G2.com.

I find Checkr's platform to be incredibly user-friendly and modern, particularly in comparison to other drug screen platforms I've seen before. The support we received during integration, onboarding, and going live exceeded our expectations. The integration with Workday Recruiting has worked well so far. The initial setup was very easy, with the Checkr team doing most of the heavy lifting, and the people we partnered with during setup were really fantastic. Review collected by and hosted on G2.com.

Nothing so far. Review collected by and hosted on G2.com.

I like that Checkr is really easy to use and integrates well with my applicant tracking system and our security systems. It's really straightforward and quick, making it easy for me to do the work. The integration with Greenhouse and other systems helps keep our security system updated without manual intervention, which I really appreciate. Also, the initial setup was very easy, like plug and play. Review collected by and hosted on G2.com.

I don't have much to enter here; Checkr gives us no problem.s Review collected by and hosted on G2.com.