--- title: Paychex Reviews meta_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1744 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 1744 scale: '5' date_modified: '2026-09-23' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Paychex Reviews **Vendor:** Paychex Inc **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,744 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Paychex Paychex Flex® is an all-in-one HR platform built to help businesses hire, pay, manage, and retain employees all from a single interface. Designed to grow alongside your organization, Paychex Flex combines intelligent technology with flexible support to simplify the full scope of human resource management. At the core of the platform is a connected suite of payroll, HR, benefits, and workforce management tools. Paychex Flex automates routine administrative tasks from payroll processing and tax management to benefits enrollment and scheduling. The all-in-one solution utilizes AI-enabled features such as intelligent payroll automation, predictive analytics and customizable dashboards, as well as AI-supported recruiting technology. For talent management, the platform consolidates recruiting, onboarding, and employee development into one experience. This streamlines hiring workflows and supports a more engaged workforce. Workforce management tools help managers optimize schedules and allocate resources more effectively, while self-service options give employees direct access to pay information, benefits, training resources, and financial management tools. Compliance is built into the platform. Paychex Flex monitors relevant changes to federal, state, and local employment law and automatically alerts businesses to required actions. Organizations can also work with a dedicated HR professional who can interpret regulations and apply them to their specific workplace, combining automated monitoring with human guidance. Reporting and data accuracy benefit from AI, as well. The platform helps organizations identify workforce trends, interpret complex employment data, and manage their people all within a single system of record. Every Paychex Flex user has complete access to in-platform tools and flexible support options at any time. Organizations can select the level of technology and support that best suits their current needs while maintaining the flexibility to adapt as they grow. The result is a platform that adapts to your organization, whether you're managing payroll for a small team or supporting a full HR function across multiple locations. ## Paychex Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **ease of use** in adding new hire information, making payroll stress-free and organized. (128 reviews) - Users appreciate the **helpful customer support** from Paychex, enhancing their experience and problem-solving capabilities. (61 reviews) - Users value the **outstanding customer support** from Paychex, noting their helpful and friendly assistance in problem-solving. (59 reviews) - Users value the **efficient payroll management** of Paychex, finding it easy to handle payments and regulatory submissions. (58 reviews) - Users value the **ease of payroll management** with Paychex, highlighting helpful staff and efficient access to pay data. (49 reviews) - Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. (42 reviews) - Easy Payroll (34 reviews) - Simple (33 reviews) - Comprehensive Features (28 reviews) - Easy Access (23 reviews) **What users dislike:** - Users experience **poor customer support** with long hold times and unresponsive communication, complicating their service experience. (63 reviews) - Users report frequent **payroll and billing issues** , leading to unexpected costs and poor customer support experiences. (31 reviews) - Users express frustration with Paychex's **poor support services** , highlighting slow responses and unresolved issues leading to costly errors. (27 reviews) - Users find Paychex to be **expensive** , facing unexpected charges and high fees for additional services, adding frustration. (25 reviews) - Users find Paychex **not intuitive** , struggling with complex features and difficult navigation in the help sections. (24 reviews) - Users find Paychex to be **not user-friendly** , experiencing clunky software, customer service issues, and inconvenient features. (20 reviews) - Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. (20 reviews) - Users express concerns over **pricing issues** , including unexpected price increases and difficulties with discount renewals. (19 reviews) - Software Bugs (19 reviews) - Limited Features (18 reviews) ## Paychex Reviews ### 1. Mobile App Needs Urgent Updates and Better Functionality **Rating:** 1.5/5.0 stars **Reviewed by:** Evan W. | Sysadmin/Operations, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 09, 2025 **What do you like best about Paychex?** The management view is quite polished, nothing special but works well. **What do you dislike about Paychex?** The mobile apps are not being maintained and often do not work on newer devices due to slow updates.. it also barely functions for anything other than clocking in and clocking out. **What problems is Paychex solving and how is that benefiting you?** Paychex assists us in monitoring employee time cards and tracking the locations where each person clocks in and out. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 2. Simple and Organized easy to use great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan S. | SALES REPRESENTATIVE, Consumer Goods, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** September 27, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** Ease of use when adding new hire information into the program itself **What do you dislike about Paychex?** Pretty simple lacks any bells ans whistles you might get elsewhere **What problems is Paychex solving and how is that benefiting you?** Payroll processing **Official Response from Michelle Cates:** > Hi Morgan! Thank you for taking the time to share your feedback. We're pleased to hear that our features are meeting your needs. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can follow-up on any suggestions on improvement. Thank you! ### 3. Paychex Handles All Our Payroll and HR Needs Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi E. | Fiber splicer, Telecommunications, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** January 22, 2026 **What do you like best about Paychex?** Paychex takes care of all of my payroll and hr needs. **What do you dislike about Paychex?** I like everything about Paychex. I honestly don’t have anything I dislike about it. **What problems is Paychex solving and how is that benefiting you?** It helps track my employees hours, does my payroll, and taxes **Official Response from Donna Di Pasquale:** > Good morning Brandi. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 4. Easy to Use with Strong Functionality, but User Permissions Need Clarity **Rating:** 3.0/5.0 stars **Reviewed by:** David E. | Director of desktop services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 15, 2026 **What do you like best about Paychex?** Paychex offered a lot of end-user functionality and was easy to use overall. **What do you dislike about Paychex?** It was harder to define users and understand how they could interact with the product. **What problems is Paychex solving and how is that benefiting you?** It was great for tracking time and benefits. **Official Response from Donna Di Pasquale:** > Thanks for your review David E. If you would like us to follow up with you to discuss any issues you may be having, please contact us at reviews@paychex.com with your Client information and the best way to contact you. Have a great day! Laura ### 5. Programs are still the same **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 16, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** The ability to make changes to the employees information online **What do you dislike about Paychex?** Payroll Specialists staying in contact with their customer. **What problems is Paychex solving and how is that benefiting you?** Tracking employee's Health Reimbursement accounts. Assisted me completing the Paycheck Protection Program when filing for forgiveness. **Official Response from Lexi Suarez-Bello:** > Thank you for your review. If there is anything we can do to improve your experience please reach out to us at reviews@paychex.com and let us know. ### 6. Great timekeeper **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Development Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 17, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** Easy to use and helpful to have everything I need in one place. I can look at subordinate hours, my pto, my checkstub with ease. Very intuitive interface. **What do you dislike about Paychex?** Nothing comes to mind. Everything works well. Have never experienced any issues. **What problems is Paychex solving and how is that benefiting you?** Paychex Flex makes it easy for employees to have paperless paydays - which helps the environment, and instant access to their money. **Official Response from Tiffany Smith:** > Thank you David for your review. We appreciate your feedback. ### 7. A very nice payroll site **Rating:** 4.5/5.0 stars **Reviewed by:** V E. | Executive Assistant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2025 **What do you like best about Paychex?** I like that my documents are easily accessible on their site. The site is very clear and plain to navigate as well. **What do you dislike about Paychex?** I'm not sure why but it does seem that on at least 2 occasions, the payroll had a bit of a disruption, and the money did not go out on time. I also find that there are too many "Paychex" options. The one that our payroll was eventually navigated to was Paychex Flex, but there are like at least 2 other sites I believe. I feel also that the Paychex site is a bit drab and basic. **What problems is Paychex solving and how is that benefiting you?** I am merely an employee so Paychex is how I get paid and so there is not much more for me to elaborate on this. **Official Response from Kaitlin George:** > Hello, thank you for sharing your feedback! I am glad that you have found the system easy to use. If there is anything you need in the future, please email us at reviews@paychex.com. Thanks! ### 8. Easy Payroll Submissions, but Live Support Is Hard to Reach **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 14, 2026 **What do you like best about Paychex?** The website is easy to submit payroll each pay period. **What do you dislike about Paychex?** Not easy to get live help. Have not been able to get some answers. **What problems is Paychex solving and how is that benefiting you?** Submitting payroll taxes. **Official Response from Michelle Van Ornum:** > Hello, thank you for your feedback. We are happy to hear you find our website easy to navigate to submit your payroll. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 9. Paychex post user **Rating:** 4.5/5.0 stars **Reviewed by:** An N. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 26, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** Still complies w/ the 401k retirement even after closing business **What do you dislike about Paychex?** It's actually better now that I'm not a client **Recommendations to others considering Paychex:** I would look at the turnover at these types of companies and read up on the reviews. **What problems is Paychex solving and how is that benefiting you?** For a small company, we need to be able to manage our Human Resources without having the expense of an HR department. **Official Response from Dan Becker:** > Hello There! We are happy to hear you have been having success with some of our products, and we thank you for the constructive feedback. If there is anything we assist with in the future feel free to email us at reviews@paychex.com with your full name, business name and best contact information so we can have leadership reach out to you directly. Thank you. ### 10. Absolute worst customer support and communication **Rating:** 0.0/5.0 stars **Reviewed by:** Mary L. | Business Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 28, 2025 **What do you like best about Paychex?** Easy app use; Simple Payroll Processing; Great Dashboard **What do you dislike about Paychex?** We have had several billing issues. Payroll prices drastically increased, more than double without notification that a discount was expiring. However, our payroll rep was understanding and rectified the situation by issuing a refund and reinstating our previous price. Then our franchise had to switch payroll services due to a corporate contract change. This change, unbeknownst to me, was not a simple cancellation. It needed to be submitted in writing. They continued to bill me even though I didn’t use their services for almost 2 months. When I asked for a billing correction, they denied me by saying it was in the contract agreement to begin with. They didn’t offer us any assistance and seemed to not care anymore. **What problems is Paychex solving and how is that benefiting you?** None at this time **Official Response from Lexi Suarez-Bello:** > We are sorry to hear about the experience you had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 11. easy to use - not so good on support **Rating:** 4.0/5.0 stars **Reviewed by:** gary d. | owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 22, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** simplicity... quick & easy for most tasks **What do you dislike about Paychex?** sometimes confusing and little help (help is slow) And followup terrible. Major PTO error on their part cost us a tone of $$$... credit promised... never received & we were GHOSTED after that. **What problems is Paychex solving and how is that benefiting you?** NONE - THEY FAILED TO SOLVE THE PROBLEM THEY CREATED **Official Response from Alicia Morse:** > Thank you for the 4 star review! We appreciate the feedback! ### 12. Complete Fail **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 02, 2025 **What do you like best about Paychex?** Can't think of anything. The fact that you can fire them? **What do you dislike about Paychex?** Completely incompetent. They failed to pay my withholding taxes for Q1 2022. The IRS came after me in 2024. Paychex said they had in fact made the deposits, but that was not true. The IRS seized my personal refund, and recorded liens against me. In addition to having to pay the back taxes, I had to pay over $20k in penalties and interest. Paychex finally admitted they blew it, but still refused to do anything about it. Six months and probably 50 hours of my time later, I am still fighting with them over this. In the meantime, they failed to process my last payroll on time, and I will probably get hit with more penalties. Even when they are not messing up, their website is a complete mess. They do not respond to emails. The phone numbers on employee emails are not connected. Run, run, run away! **What problems is Paychex solving and how is that benefiting you?** Paychex does not solve problems, it creates them **Official Response from Jill Sexton:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 13. Paychex FLEX HRIS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 16, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** I will give them credit for always trying to revamp the systems - they are constantly adding new features and perks/tools. **What do you dislike about Paychex?** Customer Support is still hit or miss and while I love the new updates sometimes they seem half baked and are rolled out with glitches or no notice. **What problems is Paychex solving and how is that benefiting you?** Integration and efficiency of full cycle HR process from hiring to onboarding to termination and all in between. Allows users to access their own information and make changes which helps with efficiency of HR employees. ### 14. Helpful Support and Online Processing, But Portal Needs Usability Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2025 **What do you like best about Paychex?** We have a designated person to speak to. Can process things online directly. **What do you dislike about Paychex?** The portal is not that user friendly. Things you think you should be able to click on are not links. **What problems is Paychex solving and how is that benefiting you?** There isn't a problem that Paychex is solving. It just processed payroll. **Official Response from Donna Di Pasquale:** > Good afternoon - we appreciate the 3 Stars, but we strive for the 5. We appreciate the feedback and will pass along the comments about the website. We also appreciate you taking the time to share your experience. If you would like to discuss anything further, please email us at Reviews@paychex.com with your contact information so we can assist. Thank you. ### 15. It's pretty terrible **Rating:** 0.5/5.0 stars **Reviewed by:** Brianna B. | Provider, Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 27, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** They failed to submit so many taxes over the entire time I was with them that I had to submit a BBB complaint. When they addressed it and I left, I thought I was all set. Well, apparently not. I have more problems now. **What do you dislike about Paychex?** Learn to do their jobs so that I don't have to involve the BBB due to their inadequate response. **What problems is Paychex solving and how is that benefiting you?** It served its purpose when I had it and I don't regret going elsewhere. **Official Response from Kaitlin George:** > Hi Brianna, we're sorry to hear about this experience. If you're willing please send us an email at reviews@paychex.com with your full name, company name or client ID and some details about your concerns. We'd love the opportunity to help resolve anything outstanding. ### 16. Paycheck is the best for payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** September 23, 2025 **What do you like best about Paychex?** We have been using them for years. Highly recommended their customer service and quality. **What do you dislike about Paychex?** It could be less expensive. Overall it’s still worth it. **What problems is Paychex solving and how is that benefiting you?** They simply make payroll easier. **Official Response from Kaitlin George:** > Thank you for taking the time to share your thoughts! We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 17. Payroll Service **Rating:** 4.0/5.0 stars **Reviewed by:** Todd D. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 22, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** A lot has been outsourced I believe. Service has definitely went down. **What do you dislike about Paychex?** Quicker response or a response from dedicated service rep **Recommendations to others considering Paychex:** Try to use all the features and get comfortable with it. **What problems is Paychex solving and how is that benefiting you?** Reporting and Tax Filing **Official Response from Becky Kaser:** > Hi Todd, Thank you for your review! So happy to hear the system is easy to use and helps you worry less. Have a great day! ### 18. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Macy B. | Customer service manger, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 18, 2025 **What do you like best about Paychex?** user friendly and easy to use. System runs fast and I like the email updates **What do you dislike about Paychex?** Since starting to use paychex there has not been any issues **What problems is Paychex solving and how is that benefiting you?** paysubs **Official Response from Kaitlin George:** > Hi Macy, thank you for taking the time to share your feedback. We're glad everything is running smoothly! Please don't hesitate to reach out to us at reviews@paychex.com if there is anything you need in the future. ### 19. There are better options **Rating:** 1.5/5.0 stars **Reviewed by:** Bree P. | Office manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 26, 2025 **What do you like best about Paychex?** I liked the time clock that Paycheck offered **What do you dislike about Paychex?** The support was subpar; they frequently filed taxes late, despite making it clear that we weren't doing live checks or direct deposit, they still processed live checks, which messed up our accounts repeatedly **What problems is Paychex solving and how is that benefiting you?** We no longer work with Paychex, so they are not solving anything or benefiting us in any way. **Official Response from Kaitlin George:** > Hi Bree, thanks so much for sharing your feedback. Please don't hesitate to contact us at reviews@paychex.com if there's anything we can help with in the future. Thank you! ### 20. Good Product **Rating:** 3.5/5.0 stars **Reviewed by:** Lenny J. | Executive Director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 23, 2025 **What do you like best about Paychex?** Paychex has good user-friendly applications for everyday users. **What do you dislike about Paychex?** Paychex customer service at times is not is not in real-time and can cause a delay when reports are needed. **What problems is Paychex solving and how is that benefiting you?** Paychex has a robust payroll software that is very efficient and has been able to be utilized in such a way that it has saved me from long processing times. **Official Response from Michelle Van Ornum:** > Thank you for this feedback! If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any issues! ### 21. Too expensive for what it offers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 06, 2026 **What do you like best about Paychex?** The only thing I like about Paychex is the easiness to run payroll. Customer support is not the best. **What do you dislike about Paychex?** Too expensive for the services it offers. **What problems is Paychex solving and how is that benefiting you?** Paychex is not solving any problems for us. I cancelled their services a couple of months ago. **Official Response from Michelle Cates:** > Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! ### 22. Worst customer service I have ever experienced **Rating:** 0.0/5.0 stars **Reviewed by:** Jill N. | Director of Operations, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 09, 2025 **What do you like best about Paychex?** initially they were responsive and supportive during the set up process, but it went down hill from there. **What do you dislike about Paychex?** In one year I had 3 difference customer service contacts. They set up my account incorrectly, messed up my state taxes then blamed it on our company when it was obvious that they made the mistake. They promise to cover the cost of their errors, but that is lie. I was stuck with a $6000 tax bill, and had to threat to leave to even get the issue escalated. Once escalated after 2 months of hearing they were "working on it" I left. I am still waiting for a response from last week to my request to close out my account. **What problems is Paychex solving and how is that benefiting you?** they do ok running payroll, but their system is old, instructions are often unclear, and customer service is non responsive. **Official Response from Jill Sexton:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 23. Makes Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara B. | Controller / Office Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2025 **What do you like best about Paychex?** With Paychex Flex, I can enter my payroll anytime and anywhere. Also, If I have a problem, I have humans to talk to who can easily be reached. **What do you dislike about Paychex?** The only thing I think they could do better is to alert you when you need to process payroll, perhaps the day before. **What problems is Paychex solving and how is that benefiting you?** Keeping track of PTO. Doing all the reports and paying all the taxes. **Official Response from Donna Di Pasquale:** > We're glad to hear that Paychex Flex has made managing your payroll easier and that our customer service team has been helpful. We appreciate your feedback about payroll alerts and will take it into consideration for future improvements. ### 24. TERRIBLE - DO NOT USE PAYCHEX **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2025 **What do you like best about Paychex?** At this point, nothing.................. **What do you dislike about Paychex?** Paychex screwed up our 941's after an acquisition. It was awful working with them to get amendments filed. So awful, we ended up having to file amendments on our own. We were passed from rep to rep, with each rep essentially saying "not my problem". I wouldn't recommend Paychex to my worst enemy. **What problems is Paychex solving and how is that benefiting you?** Nothing **Official Response from Donna Di Pasquale:** > We're sorry to hear about your experience. We appreciate your feedback and would love the opportunity to discuss these concerns. Please feel to email us at reviews@paychex.com with further details so we can help resolve any outstanding issues! ### 25. Expensive, Rigid, The worst customer service I've ever received **Rating:** 0.0/5.0 stars **Reviewed by:** Charlie P. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 27, 2025 **What do you like best about Paychex?** They offered a lot of services for a small company in one stop. HR, payroll, health benefits and retirement benefits. **What do you dislike about Paychex?** The worst customer service I've ever experienced. It wasn't just that the hold times were often more than 30 minutes, it was that when I talked to a human, they'd almost immediately indicate that they weren't the correct person and route me to a different department. I left Paychex in 2022 (it's now 2025), and they still haven't fully ended our retirement accounts, which is still costing me time. The service is just as bad as I recall. The company also seemed to have high turnover. Our "account manager" changed four times in ~18 months. I'd strongly discourage any small business from using them. We turned to a local payroll specialist and they helped us find more reasonably priced HR, payroll, health and retirement benefits. However, the cost isn't the biggest difference, it's having a knowledgeable human to help us when we have questions. Look for better options than PayChex, it was a very bad experience. Learn from my situation. **What problems is Paychex solving and how is that benefiting you?** They only created problems, and didn't solve any. **Official Response from Jill Sexton:** > We are sorry to hear about the experience you had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 26. Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** They have been rock solid with Payroll WIth Paychex Flex. It super easy to run payroll! I've been with them for quite a long time. **What do you dislike about Paychex?** No real dislikes at all. App could use a little update, but it's pretty good. **What problems is Paychex solving and how is that benefiting you?** I was paying too much for a competing service. The cost savings are enormous. **Official Response from Candice Williams:** > Thank you for your 5 star review! We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 27. Super Easy Payroll program **Rating:** 5.0/5.0 stars **Reviewed by:** Karen F. | Controller, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 12, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** I am able to pull up reports for our audits really easy, get past w2's our employees have access to their paychecks and can make changes when needed. It is a great software and I will never change **What do you dislike about Paychex?** I have found that I can reset their passwords **What problems is Paychex solving and how is that benefiting you?** N/a **Official Response from Lexi Suarez-Bello:** > Thank you Karen for your review. We appreciate your feedback. ### 28. Great for 401(k) Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2025 **What do you like best about Paychex?** Their 401(k) management is solid and has improved even more after their new website rollout the past year. Easy to use interface for admins and employees. **What do you dislike about Paychex?** Their payroll processing was not adequate and very confusing. We chose to switch to Gusto several years ago because of this. **What problems is Paychex solving and how is that benefiting you?** They have taken care of our 401(k) management for more than a decade. Price is reasonable too. **Official Response from Michelle Van Ornum:** > Thank you for your 4-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 29. Great for basic timekeeping. The add-ons are a bit questionable. **Rating:** 3.5/5.0 stars **Reviewed by:** Dan C. | Primary Digital Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** June 03, 2025 **What do you like best about Paychex?** It's easy to clock in and out and request vacation time. **What do you dislike about Paychex?** There are a lot of random add-ons like early pay that seem designed to cost users money. I don't like this tactic. **What problems is Paychex solving and how is that benefiting you?** The problem of tracking my name. It makes it easy to see hours worked, pay period info, and upcoming pay. **Official Response from Michelle Cates:** > Hi Dan, Thank you for your review. We appreciate your feedback. If there is anything you need for assistance, please email us at reviews@paychex.com. Thank you! ### 30. It's Better Than Some Alternatives **Rating:** 3.0/5.0 stars **Reviewed by:** Maria T. | paralegal, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 25, 2025 **What do you like best about Paychex?** There are security features in place to because of the sensitive nature of the information they store. It was easy to read pay stubs and clocking in and out was easy. **What do you dislike about Paychex?** Trying to locate information could be hard because it doesn't make sense how some of it was housed/grouped together. Name changes and tax changes were hard to figure out. **What problems is Paychex solving and how is that benefiting you?** It gets me paid **Official Response from Jill Sexton:** > Thank you for the feedback. If there is anything else you would like to discuss please feel free to email reviews@paychex.com with your information and someone will be in touch. ### 31. Great customer service and lots of varied add-on capabilities beyond payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 07, 2025 **What do you like best about Paychex?** Had them for a year and not one problem. Perfect payroll execution. Also, the web portal is best of any I've ever used by a lot! **What do you dislike about Paychex?** Nothing. All good and the price is fair for payroll support. **What problems is Paychex solving and how is that benefiting you?** We had numerous problems and inefficiencies with 2 other payroll vendors before Paychex. They solved all the problems. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 32. Self-Service Is Handy, But Not Ideal for Small Businesses **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 26, 2025 **What do you like best about Paychex?** The self-service aspect was helpful for me. **What do you dislike about Paychex?** Paychex was not helpful for my smaller company **What problems is Paychex solving and how is that benefiting you?** To complete company payroll **Official Response from Lexi Suarez-Bello:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 33. Paychex Use **Rating:** 2.5/5.0 stars **Reviewed by:** Jennifer S. | Human Resources Generalist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 09, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** Best suited for a small start-up business **What do you dislike about Paychex?** Unable to support growing company needs. Our workflows are complex and we need a system that is multifunctional **What problems is Paychex solving and how is that benefiting you?** Paychex no longer solves anything for us **Official Response from Jill Sexton:** > We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 34. Previous dissatisfied customer - now Paychex sales staff are harassing our company 8-10 times a week **Rating:** 0.0/5.0 stars **Reviewed by:** Elle W. | HR Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 02, 2025 **What do you like best about Paychex?** I like best that our company doesn't use them anymore **What do you dislike about Paychex?** Paychex was not responsive to questions or issues. They were overpriced and unavailable. I would not recommend them when there are so many other good providers to choose from. **What problems is Paychex solving and how is that benefiting you?** Our contact at payroll was good. But the rest were nonresponsive at best. **Official Response from Donna Di Pasquale:** > Good afternoon Elle, If you could please send us an email (to reviews@paychex.com) with your phone number, we can add you to the Do Not Call List. Thank you! ### 35. Trouble Free, Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Co Producer - "BULL", Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 06, 2025 **What do you like best about Paychex?** The staff / customer support is always friendly and helpful in problem solving. The website is easy to use and implementing changes, adjusting my account to the various needs of my current projects and payroll. **What do you dislike about Paychex?** In the freelance world, there are times when you are in between jobs; during those times, you have to continue to pay the full fee to keep your account valid even though you are not generating payroll. **What problems is Paychex solving and how is that benefiting you?** Flexibility in changing my structure to accommodate the specifics of each job requirement. **Official Response from Jill Sexton:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 36. Paychex Flex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 11, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Paychex?** Easy to access and understand. It allows users to do many things such as check in to work, looking at sick hours. **What do you dislike about Paychex?** No, I think it has gotten better. Just sometimes some glitches but once the update are made it works great. **What problems is Paychex solving and how is that benefiting you?** So far my overall experience has been good. **Official Response from Tiffany Smith:** > Thank you for your 4 star review. We appreciate your feedback. Thank you ### 37. Paychex can be great **Rating:** 4.0/5.0 stars **Reviewed by:** Lyndsay P. | Hr generalist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 29, 2025 **What do you like best about Paychex?** The that can be utilized for electronic onboarding and the ATS **What do you dislike about Paychex?** We are not using it properly but we are struggling with the separate pieces of my Staffing Pro and hireright **What problems is Paychex solving and how is that benefiting you?** As of right now none because they are not properly utilizing the system **Official Response from Jill Sexton:** > Hello. Thank you for your 4-star review. We appreciate your feedback. If there is anything you need further assistance with, please email us at reviews@paychex.com. ### 38. Being a Paychex client has been a 100% successful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2024 **What do you like best about Paychex?** My small business has been a Paychex client ever since opening up our Maine operation in 2005, and choosing them as our payroll provider has been one of my best business decisions. Not only do they empower their phone staff to do whatever is required to solve a customer's issues, they choose people who are consistently helpful, patient, knowledgeable and competent. In one word, what is best about Paychex is their staff. **What do you dislike about Paychex?** The only downside I have had with Paychex is that our representatives keep being moved to new positions in the company. Though all have been consistently excellent, I prefer to deal with the same people on an ongoing basis, and wish there would be more stability in the staff I deal with. **What problems is Paychex solving and how is that benefiting you?** As an overworked small business owner, it puts my mind at ease knowing we are in compliance with all payroll remittances to staff, government, and worker's compensation insurance, and that if we have any questions, they are answered promptly and accurately. ### 39. Paychex Fix **Rating:** 2.5/5.0 stars **Reviewed by:** Brandie W. | HR Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 03, 2025 **What do you like best about Paychex?** I liked the reporting. It is simple to collate data. **What do you dislike about Paychex?** I did not like that they do not have HR document tools. **What problems is Paychex solving and how is that benefiting you?** It definitely solved payroll issues. **Official Response from Lexi Suarez-Bello:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 40. HR **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2025 **What do you like best about Paychex?** It helps with payroll processes and payroll taxes **What do you dislike about Paychex?** price is too high, not easy to use, customer service needs an improvement **What problems is Paychex solving and how is that benefiting you?** payroll **Official Response from Jill Sexton:** > We appreciate your feedback. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 41. The payroll process is very easy to execute and if questions, clear and precise answer were provided **Rating:** 5.0/5.0 stars **Reviewed by:** DAMON S. | Executive Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 04, 2025 **What do you like best about Paychex?** The reports are easy to find and customize. **What do you dislike about Paychex?** I have not found a downside to using Paychex. **What problems is Paychex solving and how is that benefiting you?** Using Paychex helps me save time and money. No hassles dealing with payroll taxes, W-2 forms and they have been helpful securing/renewing the company's workman's compensation insurance. **Official Response from Jill Sexton:** > Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 42. Not intuitive and this app has honestly gotten me in some hot water with HR **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 12, 2025 **What do you like best about Paychex?** there is a mobile app that you can download. You can also sign into the web browser on your mobile phone. **What do you dislike about Paychex?** Entering time after the fact is so time-consuming and every third entry errors out it is a huge waste of time and needs a ton of work, PTO is not recorded properly. Every morning when I go to sign in I have to wait for a text message with a 2fa code and can't incorporate Duo Microsoft or Google auth. **What problems is Paychex solving and how is that benefiting you?** Records time I have worked throughout the week. **Official Response from Jill Sexton:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 43. It is very good. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2025 **What do you like best about Paychex?** The fact that I get my paychecks. This is an important feature in payroll software. **What do you dislike about Paychex?** The fact that they don't add more money to my paycheck. That would be great. **What problems is Paychex solving and how is that benefiting you?** They solve the problem of me getting my money from my job. **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 44. Strong compliance and reporting, revolving door and customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** Jane B. | Human Resources Compliance Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 30, 2025 **What do you like best about Paychex?** Strong compliance and reporting - the quarterly reports were easy to understand and use. **What do you dislike about Paychex?** Very clunky old software that although was easy to use, is not as sexy as what is on the market today. **What problems is Paychex solving and how is that benefiting you?** We used it to submit payroll and it worked fine for just that purpose. **Official Response from Kaitlin George:** > Hi there! We're so happy to hear that you found the system easy to use. If you ever need anything down the road, please send us an email at reviews@paychex.com. We're here to help! ### 45. Paychex Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 23, 2025 **What do you like best about Paychex?** Paychex was easy to process payroll from timecards to transferring over to payroll. Adjustments to pay were straightforward. Reports were customizable. **What do you dislike about Paychex?** Cost was too expensive after first year. Access was immediately cut off for employees once leaving Paychex. Customers should have access for one year in order to obtain all necessary reports. When removing onboarding or leaving Paychex, customers do not have access to I-9 reports. **What problems is Paychex solving and how is that benefiting you?** No Longer with Paychex **Official Response from Lexi Suarez-Bello:** > Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! ### 46. Paychex is solid **Rating:** 3.5/5.0 stars **Reviewed by:** Bobby D. | Assistant Controller, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 30, 2025 **What do you like best about Paychex?** The ease of integration with Sage Intacct **What do you dislike about Paychex?** The slow response to changes requested or needed. **What problems is Paychex solving and how is that benefiting you?** It has a nice interface and a lot of reporting capabilities **Official Response from Lexi Suarez-Bello:** > Thank you for your 3.5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ### 47. Paychex Advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 05, 2025 **What do you like best about Paychex?** Paychex covers our needs from Payroll to 401K and much more in between. We have a rep there that is more than happy to answer and/or take care of all our questions. Every question is addressed on the same day when it is possible. I use Paychex daily and love the support we get. **What do you dislike about Paychex?** I really have not found a downside to Paychex. **What problems is Paychex solving and how is that benefiting you?** We have a very complex payroll and Paychex handles that with ease and in a timely manner. **Official Response from Troy Farnsworth:** > Hello, I am glad that you have found the system easy to use and were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com. ### 48. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer c. | health information management, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 25, 2024 **What do you like best about Paychex?** Very easy to use, everything can be done with ease **What do you dislike about Paychex?** Could be a little easier to edit or add the time you use all the time. for example if i work 9-5 every day there should be a button that adds that same time throughout the week **What problems is Paychex solving and how is that benefiting you?** I dont believe it is helping me solve anything but its ease of use and being able to find all your time off and request time off is great ### 49. Consistent Tax Problems Led to IRS Intervention **Rating:** 0.0/5.0 stars **Reviewed by:** David L. | President, Retail, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2025 **What do you like best about Paychex?** Breadth of service offerings and features. Robust mobile app. **What do you dislike about Paychex?** Moderately complicated implementation, customer support runaround. **What problems is Paychex solving and how is that benefiting you?** PayChex was a more robust system that was previously used. **Official Response from Lexi Suarez-Bello:** > We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. ### 50. Paychex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2025 **What do you like best about Paychex?** The website and app were easy to use and access. **What do you dislike about Paychex?** I don’t have anything in particular that I dislike **What problems is Paychex solving and how is that benefiting you?** Our payroll was processed and paystubs and W-2 information is always accessible **Official Response from Michelle Van Ornum:** > Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. ## Paychex Discussions - [What services does Paychex offer?](https://www.g2.com/discussions/what-services-does-paychex-offer) - 1 comment, 2 upvotes - [What is the difference between Paychex and Paychex Flex?](https://www.g2.com/discussions/what-is-the-difference-between-paychex-and-paychex-flex) - 1 comment, 2 upvotes - [Does Paychex offer PEO services?](https://www.g2.com/discussions/does-paychex-offer-peo-services) - 1 comment, 1 upvote - [What is Paychex Flex?](https://www.g2.com/discussions/what-is-paychex-flex) - 1 comment, 1 upvote - [Is Paychex Flex easy to use?](https://www.g2.com/discussions/is-paychex-flex-easy-to-use) - 1 comment, 1 upvote - [View Paychex pricing details and edition comparison](https://www.g2.com/products/paychex/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-09-23+07%3A02%3A47+-0500&secure%5Bsession_id%5D=e234de64-1de4-49a3-bb81-3f57df818e85&secure%5Btoken%5D=ef56f60535cd8a316fd0551b1f1041c477456f0b16b7d8e45d7090f9503c4285&format=llm_user) ## Paychex Features **Additional Functionality** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Corporate Card - Credit Card Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Compliance** - Compliance Support - Safety Program - Certified Assistance **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Internationalization - Security **Basics** - Reporting - Interoperability - Performance **Background Check Administration** - Screening and Assessments - Compliance - Dashboard - Tenant Screening - Employment Screening - Drug & Health Screenings **Platform Basics** - Interoperability - Performance - Self-service - Automation **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management - Interactive Content - Skills Tracking - Progress Tracking - Course Management - Contact Management - eCommerce Management - Learning Management - Assignment Management - Assessment Management - Learner Portal - Content Library **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - Generative AI **Generative AI** - Generative AI **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Adaptive Learning - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Asynchronous Learning - AI Copilot - Activity Dashboard - Training Companies - Customizable Reports - Self-paced Learning - Gamification - Multi-Language - Skills Assessment - Modeling & Simulation - Academic/Education - Third-Party Integrations - Customizable Branding - Tests/Assessments - Training Administration - Social Learning - Surveys & Feedback - Blended Learning - Virtual Classroom - SCORM Compliance - Mobile Learning - Generative AI - Built-in LMS - Built-in Course Authoring - Learning Paths/Tracks - API - Synchronous Learning - Certification & Licensing - Single Sign On - Reminders - Corporate/Business - Reporting/Analytics **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Travel Management** - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Sourcing** - Candidate Search - Career Page Configuration - Candidate Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Platform** - Tools - Management - Access - Mobile Access - Performance Management - Tax Management - Compliance Management - Recruitment Management - Employee Management - Expense Management - Certification Management - Insurance Management - Attendance Management - Payroll Management - Document Management - Benefits Management - Workforce Management - Contractor Management - Client Management **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Platform Functionality** - Customizability - Mobility **Additional Functionality** - Dashboard - Cloud - Mobility **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications - Status Tracking - Applicant Tracking **Platform Data** - Platform Search - Dashboard - Alerts and Notifications - Analytics **Platform Content** - Process/Workflow Automation - File Sharing - Content Library **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow - Application Management - Job Management **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Platform Data** - Reporting - Alerts and Notifications - Platform Search - Visualization - Real-Time Notifications **Content** - Automation - File Sharing **Background Check Additional Functionality** - Integrations - Mobility - Messaging - Third-Party Integrations - Screening Services Integration **Platform Functionality** - Dashboard - Talent Management - Diversity - Add-on - Talent Acquisition - Proctoring - Assessments - Assessment Management - Employee Management - Email Management - Recruitment Management - Compliance Management - Training Management - HR Management - Compensation Management - Competency Management - Workflow Management - Performance Management - Mentoring Program Management - Interview Management **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise - Surveys & Feedback - 360 Degree Feedback **Generative AI** - Generative AI **Generative AI** - AI Text Generation - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI - Workflow Automation **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Access Controls/Permissions - Third-Party Integrations - HR Management - Timesheet Management - Leave Tracking - Team Calendars - Reporting & Statistics - Vacation/Leave Tracking - Real-Time Data - Document Storage - Workflow Management - Attendance Management - Payroll Management - Calendar Management - Activity Dashboard - Employee Management - Employee Profiles - Absence Management - Time Off Requests - Performance Management - Approval Workflow - Time Off Management - Customizable Reports - Leave Policy Management - Compliance Management **Additional Functionality** - Employee Profiles - Goal Management - eCards - Incentive Management - Gamification - AI/Machine Learning - Leaderboards - Chat/Messaging - Budget Control - Mobile Access - Single Sign On - API - Peer-to-Peer Recognition - Employee Reward Programs - Customizable Templates - Ongoing Performance Tracking - Customizable Branding - Nominations - Recognition Tracking - Social Recognition - Awards Management - Engagement Tracking - Alerts/Notifications - Customizable Reports - Reminders - Rewards Catalog - Manager-to-Employee Recognition - 360 Degree Feedback - Commenting/Notes - Generative AI - AI Copilot - Multi-Language - Reporting/Analytics - Surveys & Feedback **Client Invoicing** - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Succession Planning **Agentic AI - Talent Intelligence** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making **AI Investigation and Verification - Background Check** - Verification - Employment Eligibility Verification - Education Verification - Data Verification - Identity Verification **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Assessment Management - Workflow Management - Employee Onboarding - Batch Processing - Reference Checking - Compliance Management - Records Management - Fraud Detection - API - Reporting & Statistics - Generative AI - Real-Time Monitoring - Feedback Management - Search/Filter - Online Applications - AI Copilot - Candidate Profiles - Reporting/Analytics - Real-Time Reporting - Job Application Management - Secure Data Storage - Self Service Portal - Visual Analytics - Summary Reports - SSL Security - Historical Reporting - Recruitment Management - Customizable Reports - Reminders **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Mobile** - Receipt Capture - Mileage Tracking - Expense Tracking - Real-Time Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow - Generative AI **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot - Generative AI **Additional Functionality** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition **Mobile Time Tracking** - Project Time Tracking - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Generative AI** - Generative AI **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration **Agentic AI - Corporate Learning Management Systems ** - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Paychex Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.6/5.0 (5,392 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,287 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,803 reviews)