Paychex Reviews & Product Details

The most impressive part of Paychex Flex is how it consolidates the entire employee lifecycle—from initial recruitment through retirement—into one stable platform. I especially like the Hiring module, which lets us manage multiple job openings across different locations, such as Rochester and Cleveland, with clear visibility into candidate volume. Overall, it’s a highly reliable system that provides the enterprise-grade structure our HR team needs to stay organized. Review collected by and hosted on G2.com.

While the platform is incredibly comprehensive, the user interface can feel a bit dated compared to newer, more social HRIS tools. I’ve also noticed that moving between the Payroll Center and the Human Resources modules takes several clicks, which can become tedious—especially during a high-volume hiring push. Review collected by and hosted on G2.com.

Paychex user-friendly interface and robust payroll processing are great to use. It's Automated payroll and tax processing saves our significant time by handling payments, calculations, and filings with minimal manual effort. It is easy to use for even non technical user. Review collected by and hosted on G2.com.

Overall, Paychex is a great tool that has helped us organize our payroll processing efficiently. However, there are times when customer support responds a bit slowly, which is an area that could be improved. While only minimal training is needed to use the tool effectively, it would be helpful to have a proper guide available for users. Review collected by and hosted on G2.com.

I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created. Review collected by and hosted on G2.com.

I don't like the hold times when trying to reach customer service. Review collected by and hosted on G2.com.

Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started. Review collected by and hosted on G2.com.

Their customer service is extremely lacking. It's why I switched to proliant a few years ago and now that I'm back with Paychex I realize their customer service has only gotten worse. Review collected by and hosted on G2.com.

Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support. Review collected by and hosted on G2.com.

Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs. Review collected by and hosted on G2.com.

I really appreciate the support team at Paychex. We've had three different acquisitions this year, and the support team has been extremely great in helping us implement Paychex for each new facility we've acquired. Their support is nonstop; they've seen us through the first payroll of every facility to ensure everything is running smoothly. We have weekly calls with them, and their hands-on support is really appreciated. Review collected by and hosted on G2.com.

The time clocks. I think our biggest issue is time clocks. A lot of times, they just don't work properly. We have experienced a lot of camera issues with the time clock that we're using, where they kinda just fail and, decide to stop working. So I think that would be a big area of improvement for us. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex treated withdrawals of pretax and Roth contributions as taxable. The integration between payroll and time & attendance modules is minimal; managers and employment status must be set separately in each. During open enrollment, Paychex prematurely starts HSA employer contributions despite the benefits year not beginning, causing issues for employees switching plans. The Flock module managing benefits doesn't communicate with the PBA module for FSAs and HSAs, lacking necessary checks when transitioning between health plans. The initial setup was tough due to having different contacts for each module, and they failed to set up our COBRA properly as discussed. Review collected by and hosted on G2.com.

During the Covid 19 pandemic, Paychex kept up with the new laws and helped my company stay aflote. They helped with PPP funding sources that would actually work with our compnay. They also held webinars where they explained how we could use both ERC and PPP funds together. They were able to help keep my company alive.

They are great. The only bad thing is they offend have high turn over. Review collected by and hosted on G2.com.

They have expertise in so many areas, but it always feels that when they want to educate you, they are only doing it to sell you a new product, rather than doing it because you are a current client. - same as my last review.

The only bad thing is they offend have high turn over. Review collected by and hosted on G2.com.

Smooth talking sales people. Don't be fooled to switch over - they don't live up to the hype. Review collected by and hosted on G2.com.

We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.

Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true. The Tax Dept conveniently doesn't have a phone number to call. They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution". I forwarded the tax dept emails and they bounced back.

Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity.

Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it.

Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball.

BEWARE! Review collected by and hosted on G2.com.

I like the customization report that he can produce for analytical HR. Dedicated service to member who is willing to help us on payroll processing even at last minute. The fact that payroll can be submitted the day before the payday is convenient instead of submitting it two days prior. Have some more flexibility. Review collected by and hosted on G2.com.

Platform homepage, and the view of time car are inconvenience. Hope we can have a one page overview of employment, personal, and other sections all at once instead of going into one layer of button and try to find the menu. Review collected by and hosted on G2.com.