Greenhouse continues to provide the dependable, high-quality ATS experience we rely on, but it has stayed competitive by rolling out helpful new AI features that streamline sourcing and candidate evaluation. Additionally, having greater flexibility around pricing and package options has made it much easier to scale the platform to our team's evolving budget and hiring needs. Review collected by and hosted on G2.com.

Integration workflows could still be made more seamless and automated to reduce manual steps when bridging data between external recruiting tools and Greenhouse. Review collected by and hosted on G2.com.

The design is modern and the ability to customize nearly anything is fantastic. Their support team is excellent. I've been using their product for over a decade and they've continue to refine and update their core products while still staying true to what an ATS needs to do. Review collected by and hosted on G2.com.

While there is very little that I actually dislike about Greenhouse, the potential for customization is a doubled-edged sword. It can feel overwhelming to set up email templates, offer letter templates, rules, approval queues, etc. It is a great product but customers should have someone dedicated to its administration as it can be a lot for one person to handle as part of their other jobs. Review collected by and hosted on G2.com.

A few key things:

- the UI/UX is clean and easy to navigate for both admins and interviewers

- love the response to the massive upswing in fraudulent applicants; the ID tool is invaluable

- everything for the most part is easily customizable

- the platform's integration with third parties (e.g., Linked

in, Docusign, Metaview, etc.) are super easy and work as advertised

- their support is prompt and professional Review collected by and hosted on G2.com.

- setting up and assigning hiring managers is non-intuitive; multi-multi-step process

- some fields can be difficult to deal with in terms of formatting

- more integrations with Slack would be great Review collected by and hosted on G2.com.

Greenhouse makes it easy to run a structured, consistent hiring process without the ATS getting in the way. The interface is clean enough that hiring managers who barely use it pick it up fast, and the ability to customize interview stages and scorecards means we built the workflow around how we actually hire, instead of bending our process to fit the software. Scorecards keep interviewers focused and make it much easier to compare candidates fairly rather than relying on gut feel. Interview scheduling that syncs with calendars and lets candidates pick their own slot has cut out a lot of the back-and-forth we used to deal with, and the integrations with tools like LinkedIn, Zoom, and Slack keep everything in one place. Review collected by and hosted on G2.com.

Custom reporting is the main friction point — the built-in reports cover the basics, but pulling a more tailored view of the pipeline usually takes extra manual work. Bulk actions across candidates or job postings could also be more flexible for high-volume hiring. A few common tasks take more clicks than they should. Review collected by and hosted on G2.com.

It keeps the entire recruitment process organized in one place. The candidate pipeline is easy to track, and having interview feedback, scorecards, scheduling, and candidate information centralized makes collaboration with hiring managers much easier.

I also like the structured interview and scorecard functionality, as it helps maintain consistency in the evaluation process. The reporting and analytics capabilities are useful for tracking hiring progress and identifying bottlenecks, while the integrations help reduce manual work. Review collected by and hosted on G2.com.

Some workflows in Greenhouse can be a little time-consuming, especially when managing multiple requisitions and candidates. More intuitive reporting, better search functionality, and greater customization options would help make the platform more efficient. Review collected by and hosted on G2.com.

We use Greenhouse to keep our recruitment process organized across our global company. Its reporting capabilities are pretty strong, and it’s fairly easy to use and straightforward to manage the process for candidates and hiring teams. I like that our scorecard process can be standardized globally while still being tailored to each department. The scheduling workflow is streamlined, and the recruiting tools cover job and candidate management, reporting, and HRIS integrations. The MCP has been fantastic for integrating with Clause and it helps automate reporting Review collected by and hosted on G2.com.

I wish the interview scorecards were more customizable. Some parts, like key takeaways, are preset, and the built-in scorecard requires a standard rating scale, so we had to use our own solutions. I’d also like more AI tools, including an option to use the note taker for a transcript without a video recording. Review collected by and hosted on G2.com.

What I like most about Greenhouse is how customizable it is. It allows our team to tailor nearly every part of the recruiting process. From application workflows and interview stages to scorecards, automations, and reporting. Because every company recruits differently, having the flexibility to build processes around our business instead of changing our process to fit the software has been incredibly valuable. As our recruiting needs have evolved, Greenhouse has been able to evolve with us. Review collected by and hosted on G2.com.

One challenge with Greenhouse is that making corrections to data can sometimes be difficult, especially when information is tied to multiple records or arrays. Certain edits require extra steps or administrative work, which can slow things down when you're trying to quickly clean up data or update reporting. While it's not a frequent issue, simplifying these types of corrections would make the platform even more user-friendly. Review collected by and hosted on G2.com.

Greenhouse’s browser-based access, integrations and structured hiring approach are its biggest strengths for me. As Talent Operations Lead, I’m responsible for the system’s implementation, administration, automations, improvements and reporting.

We connect Greenhouse with Superset, LinkedIn, Textio, HackerRank, Outlook 365, Zoom, Glassdoor, Naukri and HR Cloud. The integrations and API help data flow between our tools, reducing copying, pasting and manual administration.

The structured hiring approach supports fairer treatment of candidates and consistent evaluation criteria. However, getting those benefits depends on teams configuring and maintaining their processes properly.

Day-to-day record access is fast, and reliability has been good in my experience, with only brief, infrequent interruptions. In-product support chat is a quick way to get help and find relevant articles. The training videos were also useful refreshers when I returned to Greenhouse after three years away. Review collected by and hosted on G2.com.

The interface takes time to learn. Across multiple companies where I’ve worked, users have struggled to find buttons, settings and training. Settings search helps when you know the exact terminology, but otherwise finding the right option can involve a lot of clicking around. I prefer using Greenhouse in a browser because the app lacks the tabs and back-button navigation I rely on.

I’d like role-specific tips and short training videos embedded in the interface, particularly for hiring managers and interviewers. Administrators should also be able to configure and deploy layouts for different roles.

Configuration can be time-consuming, and I find some form functionality too limited. For example, I want an applicant selecting “Other” for education to see a follow-up text field where they can explain their answer. More conditional fields and parent–child form options would help.

Reporting is another frustration. Reports can be slow and difficult to navigate, and the filters don’t always let me get the information I need. The Recruiting Analytics beta may help, but the apparent setup and customisation effort makes its additional value uncertain when we already use Superset.

My experience with AI has been mixed. Job note summaries are useful, as is Offer Forecast, although I’d like to use forecasts across reporting rather than only at the individual job level. AI Analytics and the report-filter assistant have failed every time I’ve tried them. The email editor is adequate, but I prefer Grammarly. We also use résumé anonymisation, scorecard summaries and text refinement, although summaries and refinement can sometimes remove useful detail or context.

Greenhouse feels expensive for an ATS. It has been disappointing that package changes have left us without automatic access to some newer AI features despite being a longstanding customer on the highest tier. I also find the pace of product improvements slow.

Support chat is helpful, but coordination between our CSM and account manager could improve. I’ve sometimes been bounced between them when trying to discuss feature access, reporting and pricing together. Review collected by and hosted on G2.com.

I love Greenhouse. It keeps our applications in order and shows where everyone is in the pipeline. I find the reporting useful for sharing job progress and candidate status. The interface is simple and user friendly, and it’s easy to work in and configure as our business needs change. I also like how easy it is to reach support when I have a question, and the support articles give detailed instructions for helping myself. Greenhouse is very customizable, and the custom options let me build offer workflows with the contingencies we need for compliance. That makes it less likely for recruiters to make an error when creating an offer. I also like that Greenhouse keeps getting better with new AI integrations, and I think talent matching is a really great feature. Review collected by and hosted on G2.com.

I think Greenhouse’s talent matching has room for improvement in the information the AI uses to set calibration. Right now, it only looks at the job description and configured scorecard attributes. I’d like to be able to upload a job kickoff form or recruiter notes from the hiring manager kickoff, since those calls include information that isn’t always in the job description. Review collected by and hosted on G2.com.

Greenhouse is very user friendly for both internal stakeholders and external candidates. They are constantly coming up with new releases for integrations or enhancements to the system for users and candidate. The job alert feature and autofill options make it easy for return candidates to quickly apply to positions. Their IT team responds very quickly whereas with our previous vendor we had to wait days and sometimes weeks for a response. Review collected by and hosted on G2.com.

While greenhouse introduces new features, often we are unable to use them for our stakeholders as many work on customer sites and cannot integrate their calendars to the system. There are also other features that will not work for our business. I suspect some of the features do not have GovCon businesses in mind when they are established. Review collected by and hosted on G2.com.