One of the biggest headaches I hear from social teams and feel myself is reporting. It’s not just about pulling numbers anymore. Teams want customizable dashboards, clean exports for leadership, reports that scale as channels grow, and in some cases even white-label options for clients. I was looking at the latest G2 Grid for Social Media Analytics tools, and some of them stood out.
Other platforms in the mix include (not in any particular order): Brandwatch and Talkwalker, Statwave, Later Social, YouScan, Brand24, Loomly, NapoleonCat, Socialinsider, Audiense, Cloud Campaign, and Rival IQ. When comparing the satisfaction score for the reporting features, a few platforms score especially high on customizability (like YouScan and Sotrender), while others lead on scalability (Statwave, Syrup). Tools like Cloud Campaign and Rival IQ also show strong marks across multiple reporting dimensions.
My question to this community:
Curious to hear both agency and in-house perspectives, because reporting pain points definitely looks different depending on whether you’re managing multiple brands or just one.