Certn Reviews & Product Details

I appreciate Certn's ability to streamline the background check process, providing timely results with customizable packages. This feature simplifies our workflow significantly. The user interface is intuitive and easy to navigate, which assists in setting up background check packages that suit our specific requirements without hassle. This ease of use saves us a lot of time and effort compared to other providers. I also value Certn's seamless integration into our ATS, which allows us to effortlessly include background checks into our hiring flow. Additionally, the smooth onboarding experience with Certn was impressive, making the initial setup straightforward and efficient. Overall, these aspects make Certn a valuable tool for our hiring process. Review collected by and hosted on G2.com.

I find the customer service to be lacking, with slow response times, which can be frustrating when I need quick support or assistance with an issue. Review collected by and hosted on G2.com.

I appreciate Certn for its accuracy, speed, and reliability. The background checks they conduct are comprehensive, ensuring that candidates are reliable and do not have any criminal records or issues, which is crucial for maintaining the integrity and safety of a team working within a company. This confidence in the background verification process is a significant benefit to my team. Moreover, the setup of Certn was straightforward and easy, as we had all the necessary details ready, making the process feel like a cakewalk. Review collected by and hosted on G2.com.

I think if the time frame for background checks could be provided, it would be very helpful. Currently, some candidates' verifications are completed in just a few hours, while others might take a couple of days. An update on the expected time frame would assist us in planning better. Review collected by and hosted on G2.com.

I appreciate the ease of sending out background checks with Certn. The simple process of just entering an email and hitting send significantly streamlines my workflow, allowing me to save valuable time that I can then allocate to other important tasks. The initial setup of Certn was very simple, which meant my team could quickly integrate it into our hiring process without any complications. Review collected by and hosted on G2.com.

I find the speed at which some background checks are processed by Certn to be inconsistent. While sometimes the results come back in about 15 minutes, at other times it can take 1-2 days for individuals with a clear record. This inconsistency can be frustrating, especially when timely hiring decisions are being made. Review collected by and hosted on G2.com.

You can receive results within the same day, which is very convenient. The platform is easy to use and offers a lot of options for background and internal verification. Review collected by and hosted on G2.com.

Some of the services offered on the site are somewhat expensive. When applicants are asked to submit their information and they enter it incorrectly, CERTN sometimes fails to recognize it, which can lead to the application being flagged for review or marked as incomplete. This often results in the applicant needing to visit the RCMP in person for a background check. Additionally, our new hires have mentioned that the process requires a significant amount of information. Review collected by and hosted on G2.com.

I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, which is great for completing background checks. Review collected by and hosted on G2.com.

I think if there was a way to complete background checks in other countries, like, for example, we have people who work in The Philippines. Not sure if that's possible, but know, if it could be broader than just Canada and US. Review collected by and hosted on G2.com.

This is a Canadian-based company with customer support and an application that is easy to use. Review collected by and hosted on G2.com.

It would be an improvement if we had greater control over reaching out for employment confirmation in real time, rather than only after everything is completed. Review collected by and hosted on G2.com.

Certn has consistently proven to be one of the best investigation and background screening companies in the industry. Their team is extremely proactive, responsive, and professional, making them a reliable partner for any organization that values speed, accuracy, and compliance.

Their technology is top-notch, allowing for seamless integrations and user-friendly workflows. But what really sets Certn apart is their dedication to client service — they anticipate needs, provide timely updates, and go the extra mile to ensure background checks are completed efficiently and thoroughly.

We’ve had a great experience working with Certn and highly recommend them to any organization looking for a dependable, proactive, and forward-thinking background screening partner. Review collected by and hosted on G2.com.

There is absolutely nothing I don’t like about Certn. Their service has exceeded all expectations, and I wouldn’t hesitate to recommend them to anyone Review collected by and hosted on G2.com.

The interface is very user friendly. The AI bots have most of the answers to my questions, I love getting immediate responses. Review collected by and hosted on G2.com.

I can't think of any downsides to Certn, the price is definitely right for this expedient level of service. Review collected by and hosted on G2.com.

Impressive quick turnaround on receiving basic criminal check. Maryse is always proactive and efficient in responding to inquiries, and the information provided is consistently thorough and helpful. Even when Maryse was away, David stepped in and handled everything just as efficiently. Review collected by and hosted on G2.com.

One area for improvement would be enhancing the platform to allow users to see who is performing activities, especially if any changes are made to the setup. This would improve transparency and help track any adjustments more efficiently. Another area for improvement would be creating a dropdown list for tagging the correct dept. for billing purposes. This would streamline the process and reduce the chance of errors. Lastly, it would also be helpful if the support team could provide more consistent information when we reach out for inquiries or support. A refresh of product knowledge across the team would ensure more reliable and accurate responses. Review collected by and hosted on G2.com.

The convenience of sending it to our new applicants is truly unmatched. Review collected by and hosted on G2.com.

When there is a discrepancy with the ID, the system does not offer clear details about the issue. It is unclear whether the applicant failed to provide a document or submitted two different documents. Review collected by and hosted on G2.com.