TriNet Reviews & Product Details

We are a small company (under 20 employees) and TriNet saves us time and money (costs less that 1 FTE employee in HR). Of all the software programs I have used over the past 25+ years, TriNet has been the easiest and smoothest implementation and transition. I have used their customer support features often and they have always resolved my issues. Another plus is the wide variety of benefits that employees can choose from. Review collected by and hosted on G2.com.

The website could have an easier flow with all options available in a single drop down. On features I rarely use, I sometimes forget which menu (or which dashboard feature) houses the option. The only other part of the platform that needs some work is the Applicant Tracking System. Hopefully AI will enhance and smooth out this module in the future. Review collected by and hosted on G2.com.

What I appreciate most is that the interface is very user-friendly, making it easy for new clients and employees alike to become familiar with the Trinet Webportal. Additionally, TriNet provides a broad selection of comprehensive benefits, which has been especially effective for our small to mid-sized company. We have used Trinet for over a decade, starting with about 30 employees and now growing to nearly 300. Their customer service is also excellent, as you are assigned both a dedicated client success representative and an HR professional. Review collected by and hosted on G2.com.

What I dislike is that while TriNet offers services that are extremely valuable for a mid-sized company like ours, their pricing is on the higher end. However, I do feel that the breadth of their HR and accounting services justifies the cost. Review collected by and hosted on G2.com.

One of TriNet’s greatest strengths is its all-encompassing platform. Payroll processing is efficient and dependable, while the employee benefits are both robust and competitive. The self-service tools are particularly helpful, allowing employees to easily access the information they need on their own. The benefits options especially stand out, offering choices that would usually be hard for smaller businesses to obtain on their own. Overall, TriNet blends advanced technology with reliable customer support, making it a strong option for businesses seeking streamlined HR solutions and greater peace of mind. Review collected by and hosted on G2.com.

It can be challenging to reach someone quickly, as you either need to open a case or send a message to your account representative. Review collected by and hosted on G2.com.

We had a great account manager and payroll manager. The Wing was a great support system. Review collected by and hosted on G2.com.

Tax team support was bad. Increasing fees and "technology fees" drove us away. Review collected by and hosted on G2.com.

The best thing about TriNet is that it takes a lot of the heavy lifting out of HR administration. Payroll, benefits, and compliance are all in one place, which makes processes much smoother and helps keep things organized. Their platform is fairly intuitive, and having access to large-company benefits as a smaller organization is a huge plus. Review collected by and hosted on G2.com.

What I dislike is that TriNet can feel very rigid. Processes often need to be done the “TriNet way,” which doesn’t always leave room for flexibility or adapting to how a company prefers to operate. While the system works, it can sometimes feel like you’re fitting into their box rather than the other way around. Review collected by and hosted on G2.com.

I really appreciate the customer service provided by TriNet; the team is consistently helpful and responsive, whether I contact them via phone or email. This level of support gives me confidence and makes the experience much more streamlined. I also enjoy the well-organized processes in place, which help keep everything in order. Since switching to TriNet from ExtensisHR, I have benefited from better service, more updated software, improved compliance, and enhanced payroll and benefits services. Overall, I find TriNet to be a great partner in managing our HR needs. Review collected by and hosted on G2.com.

I think the learning and development platform in TriNet could be improved for better usability. It feels a bit stiff and not flexible in terms of what can be done with the system. Similarly, the performance review section could benefit from allowing more customizations. Review collected by and hosted on G2.com.

I find TriNet to be very user-friendly with an easy-to-navigate platform that simplifies complex tasks. The reports generated by TriNet are excellent, providing valuable insights with clarity. TriNet's customer service is great, it's always easy to get in touch with someone who can resolve our issues. Whether we have missed deadlines or encountered other challenges, we've rarely encountered an issue TriNet hasn't solved. We have been able to leverage TriNet for better and cheaper rates for health, vision, and dental benefits, along with managing a 401(k) at a company size that typically makes such management unfeasible. This comprehensive package makes attracting higher-level employees with expectations of superior health and retirement benefits far more feasible. Trinet also works hard to continually keep their platform refreshed and modern, with improvements rolling out frequently. Review collected by and hosted on G2.com.

TriNet mostly has a lot of positive aspects, there are certain areas that could use improvement. Specifically, the payroll platform feels slightly outdated and could benefit from a refresh, though it functions quite well overall. Additionally, the expense reporting feature could also use some enhancement. These updates would help streamline processes and potentially improve user experience. Review collected by and hosted on G2.com.

I like how easy it is to navigate the TriNet website, which makes accessing and managing information straightforward and efficient. The customer service support stands out as being very good, providing prompt and helpful assistance whenever I need it. This level of support ensures that any issues or questions I encounter are addressed quickly and effectively. Additionally, I found the initial setup process of TriNet to be very easy, which facilitated a smooth transition and allowed me to start using the service without any significant hurdles. Review collected by and hosted on G2.com.

I find some of the reporting options problematic. Specifically, cost center reports can only be set up for one pay period at a time, which is inconvenient. I would prefer the flexibility to manage reports across multiple pay periods. Review collected by and hosted on G2.com.

I like TriNet for its ease of use, which simplifies handling HR and Payroll services efficiently. The platform is intuitive and user-friendly, making tasks such as payroll, time tracking, and benefits administration straightforward. I appreciate the responsiveness of TriNet when I need help, as their support team is quick to provide assistance, resolving any issues promptly, which is immensely helpful in keeping operations running smoothly. The initial setup of TriNet was fairly easy, which minimized the downtime during implementation. Overall, these features contribute to a seamless and efficient experience, making TriNet a highly recommended solution for managing HR and payroll needs. Review collected by and hosted on G2.com.

I'm very happy with the services and can't think of anything I dislike Review collected by and hosted on G2.com.

Customer service is super responsive and has been great to work with. Their platforms overall are easy to navigate and we have the features we need to manage all things for our employees. We don't have enough full time employees to meet their threshold for medical benefits, but they put us in touch with a third party who has been great to work with. Also, the saleswoman (Allison Irwin) we worked with when deciding on a PEO was absolutely phenomenal and has continued to check in to ensure we're being taken care of. Review collected by and hosted on G2.com.

Their time tracking platform and payroll platforms are separated, so while not a huge deal to download a report from one and upload it to the other, a seamless experience is preferred. Their employee refer platform has been a bit clunky for us, but that may be user error. Review collected by and hosted on G2.com.