TriNet Reviews & Product Details

We are a small company (under 20 employees) and TriNet saves us time and money (costs less that 1 FTE employee in HR). Of all the software programs I have used over the past 25+ years, TriNet has been the easiest and smoothest implementation and transition. I have used their customer support features often and they have always resolved my issues. Another plus is the wide variety of benefits that employees can choose from. Review collected by and hosted on G2.com.

The website could have an easier flow with all options available in a single drop down. On features I rarely use, I sometimes forget which menu (or which dashboard feature) houses the option. The only other part of the platform that needs some work is the Applicant Tracking System. Hopefully AI will enhance and smooth out this module in the future. Review collected by and hosted on G2.com.

TriNet gives me a strong sense of security. There are numerous safeguards in place to make sure you always remain compliant with state, federal, and local regulations. In addition, the platform offers a variety of useful tools and engaging content, which help keep administrators motivated and encourage a deeper understanding of everything the platform has to offer. Review collected by and hosted on G2.com.

Those same safeguards that provide a sense of security can feel limiting and constraining. TriNet does not allow the same level of access to certain reports and records that you may be used to with other PEOs. It also did take quite a bit of time to get the platform to function well for our organization. Review collected by and hosted on G2.com.

I find TriNet makes things very accurate and makes a lot of tasks seamless. I love that everything an employee needs is online and available, really getting most of these tasks off my plate. I like that there is always a way to get in touch with someone, and multiple ways to do so. The way you input any changes, and it just smoothly goes over to payroll, is great. The reporting features are also great and always getting better. Review collected by and hosted on G2.com.

The time between submitting the payroll and getting it back is very tight, especially since I need to fund the payroll as well. Also, it takes many of the departments, particularly when dealing with issues like taxes or LOAs, longer than a week to get back to you. Review collected by and hosted on G2.com.

I don't have to worry about compliance or regulatory updates as TriNet keeps us compliant in all the states in which we operate. I like having everything HR all in one place, allowing me to manage all HR items like payroll, time off, and benefits effortlessly. I enjoy having access to support via chat. Since moving to TriNet, I haven't had any concerns about security, which is great. Review collected by and hosted on G2.com.

Sometimes the Tier 1 chat support can be lacking, and more complex issues require an escalation and an email response, so I can't always get a solution from chat right away. The initial setup was easy but required employees to set up a profile from scratch and complete a census to get benefits info, which was time-consuming. Review collected by and hosted on G2.com.

I really appreciate TriNet’s service team because they are quick and helpful. With employees in 10 states, it's a relief to rely on TriNet as an expert to ensure we comply with state-specific laws and regulations, giving us peace of mind. I like that their time tracking feature allows employees to self-service, making it easy for managers to review and edit as needed. Being a small organization, they have also assisted us in finding suitable insurance options. TriNet has simplified our payroll process, significantly reducing the time it takes to prepare and process it over the past few years. The initial setup was hiccuped by emails going to quarantine, but besides that, it was exceptional. Their onboarding team was well organized, knowledgeable, efficient, and provided all the support we needed. Review collected by and hosted on G2.com.

We had issues with the employee review platform they have, so we didn't adopt it (when we tried it out a few years ago - it may have improved since). It wasn't really user-friendly. Another area of improvement is that company admins need visibility into all the tickets submitted for the organization to see what issues employees are reporting and ensure they're being resolved in the expected timeframe. Additionally, their time tracking platform is separate from payroll, requiring us to download a report from the time tracking platform and then upload it to payroll; they could make that a seamless experience. Review collected by and hosted on G2.com.

I really like that TriNet answers benefit queries directly, saving us a lot of bandwidth and allowing us to focus on strategic initiatives and tasks. The platform is pretty user-friendly. I also appreciate the poster compliance center and the TriNet reference library, which is a great source for learning about new things and helps us stay compliant with changes in regulations. The reports and analytics section is another feature I like, with a lot of pre-populated reports available. The ability to learn about new topics and collaborate in a fun way through the wing is a good feature too. Review collected by and hosted on G2.com.

I find it a bit difficult to understand the internal structure of the TriNet team and how different teams handle various queries. It would be really beneficial to understand the backend org. chart better so we can go to the right person initially, which would eliminate a lot of waiting time. Also, there are some edits we're not able to make as admins because they're handled by the backend TriNet team. This sometimes restricts us from fully taking control as HR admins. Review collected by and hosted on G2.com.

I like the interactive tool for exempt and non-exempt testing and the handbook tool. It helps us to decide whether somebody should be categorized as exempt or nonexempt. Review collected by and hosted on G2.com.

The process to make changes to our pay file is very time-consuming and slow. We are not able to go in and make our own edits, and it can delay the process by one to two days, where the edit could only take ten seconds. The initial setup of TriNet was pretty intensive; it took ninety days before we felt some comfort running payroll. After eight months, we're still learning all the different resources on the system, so it is very labor and time intensive. TriNet is one of the most expensive databases, so recommending it would depend on their type of business and budget. Review collected by and hosted on G2.com.

I appreciate that TriNet has everything we need all in one place, making it easy to pay our employees, access benefits, time off requests, and more. I like that whenever I have an issue, I can either email my contact or start a chat with the TriNet reps to get a quick solution. The chat feature is beneficial because it's quick and convenient, and I much prefer it to calling and sitting on hold for what's usually a simple question. Review collected by and hosted on G2.com.

When it comes to making employee changes, especially regarding salary, I would like to be able to go to their profile and see all the salary increases that were ever made. I can't always tell when changes were made or how much each time. It would be nice to have a history of employee salaries - increases and/or decreases. Review collected by and hosted on G2.com.

What I appreciate most is that the interface is very user-friendly, making it easy for new clients and employees alike to become familiar with the Trinet Webportal. Additionally, TriNet provides a broad selection of comprehensive benefits, which has been especially effective for our small to mid-sized company. We have used Trinet for over a decade, starting with about 30 employees and now growing to nearly 300. Their customer service is also excellent, as you are assigned both a dedicated client success representative and an HR professional. Review collected by and hosted on G2.com.

What I dislike is that while TriNet offers services that are extremely valuable for a mid-sized company like ours, their pricing is on the higher end. However, I do feel that the breadth of their HR and accounting services justifies the cost. Review collected by and hosted on G2.com.

One of TriNet’s greatest strengths is its all-encompassing platform. Payroll processing is efficient and dependable, while the employee benefits are both robust and competitive. The self-service tools are particularly helpful, allowing employees to easily access the information they need on their own. The benefits options especially stand out, offering choices that would usually be hard for smaller businesses to obtain on their own. Overall, TriNet blends advanced technology with reliable customer support, making it a strong option for businesses seeking streamlined HR solutions and greater peace of mind. Review collected by and hosted on G2.com.

It can be challenging to reach someone quickly, as you either need to open a case or send a message to your account representative. Review collected by and hosted on G2.com.