Zinc Reviews & Product Details

How the system is linked with our recruitment and HR systems making all checks and paper work sycn automatically and saves us so much time not having to check multiple systems.

Shows where all the checks are when being processed and is simple to set up packages to work for the foundation.

Customer service and support is great, teams are alwyas incredible helpful and offer help and answers when needed. Review collected by and hosted on G2.com.

When a check is outstanding the chat bot isn't helpful as it doesn't give a reason as to why . We have had an enhanced check outstanding for a long time overdue and it couldn't share any information as to why or say that the colleague needed to escalate to the DBS service. It would have been nice for the prompt or this to have been flagged to us. Review collected by and hosted on G2.com.

It’s great that it integrates with our ATS and HR systems. We’ve set up different packages for different job roles, which means checks are automatically sent to candidates when they’re hired. The ability to customise packages is really useful for us as a firm providing an array of services, because different teams need different levels of coverage.

Our account manager is always quick to respond, and no issue we’ve had has ever gone unsolved. Checks are returned quickly and efficiently. We use Zinc every day, and it’s super user-friendly, clear, and easy to read. Review collected by and hosted on G2.com.

We have had no issues using Zinc since joining. Review collected by and hosted on G2.com.

The candidate experience is excellent. We are consistently impressed by how simple the process is for candidates and how quickly references are completed. Using Zinc has reduced the time it takes to return core checks by around 80%. Review collected by and hosted on G2.com.

Very little, it’s a strong platform. Our onboarding experience has been excellent, and we’ve had no major issues so far. Review collected by and hosted on G2.com.

What I like best about Zinc is how user‑friendly it is. It has made my role, and my colleagues’ day‑to‑day work, much easier and more efficient, while also significantly improving the overall experience for our candidates. Review collected by and hosted on G2.com.

There isn’t much to dislike about Zinc. If anything, a potential improvement would be having direct access to live chat with customer support, rather than needing to go through the chatbot Review collected by and hosted on G2.com.

So easy to create and customise your own checks, to send them and very quick to receive them back too. Also great customer service. Review collected by and hosted on G2.com.

I would love to be able to see more of the backend/admin side that I've been shown before on my Trumpet page e.g. how many checks have we used/how many left Review collected by and hosted on G2.com.

Zinc is an incredibly user-friendly platform, both from an administrator and user perspective. It is seemless and fits well into our onboarding processes. Review collected by and hosted on G2.com.

When we have needed urgent support it hasn't always been as instant as we would like, however we have seen improvements in this area. Review collected by and hosted on G2.com.

Easy to use and great customer service. The live chat works well. Review collected by and hosted on G2.com.

Not a lot! Adjusting reports and making them custom is a bit difficult but it's rare this is needed. Review collected by and hosted on G2.com.

I appreciate how fast and efficient Zinc is, which significantly reduces the manual work I need to do, making my tasks seamless and hassle-free. The speed and efficiency of Zinc allow me to get more done in less time, which is crucial in my work. Additionally, the customer service at Zinc is amazing, providing exceptional support and making my overall experience with the product fabulous. The initial setup of Zinc was fantastic, thanks to an account coordinator who assisted us, ensuring a smooth and easy transition. These elements combined have made Zinc a stellar solution for my needs, and I highly recommend it. Review collected by and hosted on G2.com.

Nothing, everything is great Review collected by and hosted on G2.com.

Zinc makes life in HR easier and feels like an extension of our people team. Review collected by and hosted on G2.com.

Escalation for References that have been contacted 5x, how do you escalate? I.e call the referee? Review collected by and hosted on G2.com.

Zinc is a platform which allows candidates to follow a step by step guide on submitting onboarding checks, the response time for checks coming back is minimal meaning our good quality candidates can start in their positions quickly! I use the platform every day and with minimal down times on the platform it also means I can get access to the information I need ASAP. Review collected by and hosted on G2.com.

The repsonse time from the customer support team can vary which can sometimes be difficult if we urgently need something from them to get it sorted. Nevertheless, we do always have our account manager who can then get this sorted and escalated. Review collected by and hosted on G2.com.