Sequoia One Reviews & Product Details

The hands on support from their staff. The staff is the best. Have never had an awful experience so common in today's vendor management landscape. They truly prioritize customer service. I also live in the platform every day and it has evolved over time to be much more user friendly. Review collected by and hosted on G2.com.

I wish it integrated with more tech. As a tech company ourselves in Web3 there's a lot of integrations needed for smooth operations internally and unfortunately without those we have to look at other products that can integrate purely for efficiency sake due to limited resources. Review collected by and hosted on G2.com.

The customer service from our dedicated team is top notch. Whenever there is a problem I don't ever have to worry that someone is taking it seriously and looking to resolve the issue. There have been multiple times where a certain offering or feature from Sequoia was less than desirable so I email (or call) Michael with my frustrations -- he always keeps these concerns in the back of his head and makes sure to do anything or everything he can to find a solution. Monisa has gotten plenty of frantic emails where I missed some deadline or had a crisis I needed help with and I always feel like she waves her magic wand and makes everything better. Just knowing I have her on my team gives me such peace. Shan in payroll has gone above and beyond multiple times for us and always seems to be on top of everything. So the service/people who work at Sequoia are really their greatest feature. The admin.sequoia.com site is modern, has a lot of details & resources available which makes it easy and helpful. Open Enrollment is generally a fairly painless process. It was better this year because they corrected something that was confusing last year around the HSA enrollment. Review collected by and hosted on G2.com.

Having both the sequoia site and the prism site is cumbersome and the employees will get confused when they are trying to complete something that can only be done in prism but have to navigate through the other site to get there. The limited insurance provider options are a bummer. Not allowing employees to manage their specific investments vs having to use default funds. We don't love the optional life insurance offering as it's too expensive to be worth offering as a benefit. The workers compensation provider has been horrible the two times I have ever needed to use them. The Sequoia team has been amazing in getting involved and trying to improve the experience, but please for all that is good in the world find a different vendor. Over the years I have seen the service get more "corporate", for example: the advocate line is no longer a dedicated human who knows our team intimately and I have to verify my existence before I can get help. I understand the need and scaleability issues but I still don't like it and quite honestly it makes me want to avoid calling them for help. I also feel like Sequoia used to be able to help more with tax set up and other tediously awful tasks but as the years have passed more seems to be required of the client. I know this is something I have expressed to Michael... but would love this to make a u-turn. Review collected by and hosted on G2.com.

My HRBP is top notch and each team has some amazing folks who are smart, supportive, and make our operation run smoothly. Review collected by and hosted on G2.com.

The fees can be on the higher end, including our benefit renewal. If your support team isn't a fit you need to advocate to get in a good spot but they are always agreeable to making changes. Review collected by and hosted on G2.com.

The team is knowledgeable, friendly, fast with response. I love working them! Review collected by and hosted on G2.com.

Sequoia One has an exceptional team, and every interaction I’ve had reflects how engaged and supportive the employees are. I truly appreciate the quality of service and the positive approach everyone brings.

One area I’ve found more challenging is the recent change in the support model. When I first joined Sequoia One, we had a dedicated CXM/Platform Success Manager, which allowed for a consistent 1:1 relationship and the ability to build rapport. Having a single point of contact who was familiar with our history and prior situations was extremely helpful, both in resolving issues quickly and in preventing recurring challenges.

With the shift to the pooled support model, I’ve noticed the loss of that continuity. While the team is still wonderful to work with, I do miss the benefit of having someone who already understands our context without needing to re-explain past events.

I’m sharing this simply as feedback from my experience, as the dedicated model offered significant value from a relationship and efficiency standpoint. Review collected by and hosted on G2.com.

I really appreciate how Sequoia One ensures timely assistance and is consistently ready to help solve any issues that arise, which reflects the high quality of their support team. The interaction with the employees is commendable, as they are quite responsive and provide quick feedback. This level of support and efficiency is invaluable, especially when dealing with complex payroll and tax requirements across various states. Moreover, I found the initial setup of Sequoia One to be very easy, which made transitioning to the platform seamless. This ease of implementation, combined with the comprehensive benefits management for our employees, makes Sequoia One an outstanding tool in managing and simplifying our HR processes. Overall, these elements significantly contribute to the streamlined operation of our payroll and benefits program. Review collected by and hosted on G2.com.

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I find Sequoia One easy to use for the most part, particularly with its services related to medical, dental, vision, mental health, and financial planning. These comprehensive benefits are highly valuable to me, allowing for efficient management and peace of mind regarding my and my team's well-being. Additionally, I am grateful for the dedication and support of team members like LaRee and John, and other Sequoia One team members, who have been wonderful to work with and have made a significant positive impact on my experience. Their assistance and partnership have been crucial over the past year, and their customer service is a notable highlight of using Sequoia One. Review collected by and hosted on G2.com.

As the Admin, I find Sequoia One to be more challenging due to its limitations in payroll services. It is problematic because Sequoia One lacks the capability to run regular and bonus payroll simultaneously, forcing a manual process that increases the risk of errors when adjusting 401k contribution amounts for different payroll cycles. Additionally, Sequoia One does not integrate with Charles Schwab as a 401k administrator, requiring us to engage a third-party vendor to manage the 401k uploads and contributions, which is only a temporary solution and not ideal for us as a wealth management firm. This limits our flexibility with investment options that we aim to offer, and it's not currently supported through Sequoia One's partner, Empower. This aspect of the service needs improvement. Also, it seems a bit inefficient with the way things are set up reviewing PTO and confirming 401K contributions are correct each payroll. When changes are made and it's communicated to Sequoia, these should be "correct" without having to double-check them each pay period. This may be because of the reg vs. bonus manual changes, but it just seems like a very inefficient process (more time-intensive than preferred). Review collected by and hosted on G2.com.

I find the Sequoia People Platform to be incredibly intuitive and visually appealing, which significantly enhances my experience. Its ease of use allows me to efficiently manage and navigate through tasks like submitting time off requests and accessing payroll and W2 forms. Handling compliance issues such as offering benefits, processing terminations, and managing leaves of absence becomes seamless with Sequoia One. Additionally, I value the platform so much that I would highly recommend it to others, as reflected in my perfect recommendation score. Review collected by and hosted on G2.com.

I dislike that Sequoia One is not integrated with Prism HR or time and labor systems. Review collected by and hosted on G2.com.

The support we receive from our HR business partners, payroll team, and advocates is truly top tier! Review collected by and hosted on G2.com.

Switching between the two tools can occasionally feel a bit awkward. I hope that Prism will eventually get a UI update to make it more user-friendly. Review collected by and hosted on G2.com.

I like that the Sequoia One team is awesome to work with. Michelle, Daisy, and Courtney are excellent partners, and I can always count on their support. They allow our operations to move smoothly. Review collected by and hosted on G2.com.

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There's not a ton that I like about them. Our current rep is great and nice and knowledgeable and I really like her, but I just find the breath of their services. The products are way behind times the use of data for the HRIS is just not good. Review collected by and hosted on G2.com.

The breath of services is lacking the tools and technologies they have are less than adequate and they just don't have a great dashboard whatsoever Review collected by and hosted on G2.com.